# SS&C Blue Prism Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SS&C Blue Prism the right Robotic Process Automation solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/189183/Intelligent-Digital-Workforce-Platform/reviews --- SS&C Blue Prism 4.4 (27) [View alternatives](https://www.capterra.com/p/189183/Intelligent-Digital-Workforce-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SS&C Blue Prism Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews IF Islam F Senior RPA DeveloperComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “It has the highest level of security as compared to any other tool.“ July 19, 2022 Ayush T Intelligent Automation Developer Financial Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “However, other third-party services are there but they are paid which again adds to the overall cost of the tool. While doing development you can't edit an object while debugging.“ May 29, 2021 SS Shreya S Sr. AssociateInformation Technology and Services, 10,001+ employeesUsed the software for: Less than 6 months. “I like how easy it is to design (visually) workflows and use them.“ June 2, 2022 Harry P EngineerInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “A few third party tools are not officially supported by Blue Prism and hence the integration of application based on these tools is a bit tricky.“ May 20, 2020 Samer P Enterprise Solutions EngineerMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “In my opinion, Blue Prism is an amazing resource that needs to be investigated more.“ November 3, 2022 suraj k RPA ConsultantInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Its a great tool especially if customer is from banking or insurance background. As it has the best security in rpa market.“ June 28, 2021 ## Showing most helpful reviews Showing 1-25 of 27 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use suraj K. RPA Consultant Information Technology and Services Used the software for: 2+ years ### "Brief about Blue Prism Tool" June 28, 2021 4.0 Its a great tool especially if customer is from banking or insurance background. As it has the best security in rpa market. Pros Blue prism stands out in two things from other RPA tools in the automation market. Namely a) Security - Having windows control room is much safe than having web based control room/ orchestrator. b) Work Queues:- Best queue functionality and volume handelling. Apart from this its much easier to setup this tool from infrastructure point of view. Cons OCR and image readings needs to be enganced more. Switched from [UiPath](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/) web based orchestrator has a risk to be hacked and work queue is better in blue prism than in ui path Review Source MS Manish S. AI and Automation Engineer Information Technology and Services Used the software for: 2+ years ### "Super-power of Productivity with SS&C Blue Prism" February 1, 2026 5.0 My overall experience have been comfortable with the Blue Prism. I have really found Blue Prism support and knowledge articles helpful in my development career during my work for some major customers. Pros I liked how Blue Prism is so reliable and structured. The processes built in this software run as expected. The tool is easy to use as well for large automations in enterprise environments. Cons The learning curve of Blue Prism tool for new developers can be steep. Newer RPA tools have better user experience as compared to Blue Prism and that should change. The UX should be updated. Switched from [UiPath](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/) Customer's requirements changed and thus I had to get into Blue Prism training and thereafter I lead projects with Blue Prism. Review Source DG Daniel G. Solutions Analyst Information Technology and Services Used the software for: 1-2 years ### "Most adopted RPA software" December 12, 2019 3.0 Pros A lot of support by forums and community. Good overall view about process and object. Cons Not very good application modeller, very difficult to use Surface Automation image recognition. Alternatives considered [UiPath](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/) Review Source VR Verified Reviewer Intelligent Automation Developer Financial Services Used the software for: 2+ years ### "Most Reliable RPA Tool in Market with a Low-code, no-code approach to Autmation." May 29, 2021 5.0 I loved Blueprism from the very first day. I liked the concept of Automating redundant and mundane day-to-day tasks. I have now completed around 20+ small and big organisational projects and deployed 50+ bots. This reflects how suitable Blueprism is for very complex and heavy process Automation. It's UI is very rich and user friendly which I like the most, anyone with zero programming experience will face no difficulty in getting to know the knitty gritty of the tool and should be good to go within a month at max! Overall a great tool with high levels of reliablity and trust from Big Organizations across the world. Pros Things I liked the most are : - Very reliable and secure. My organisation is satisfied with sharing it's data with Blueprism. - Simple and easy to learn and use. A low-code, no-code approach to Automation is awesome! - Probably the best RPA tool in market for Very Complex Process Automations. Cons Things I liked least are : - It is very costly and can only be bought and used by Rich Organisations. - It is not very feature-rich in terms of Intelligent Services. However, other third-party services are there but they are paid which again adds to the overall cost of the tool. - While doing development you can't edit an object while debugging. One of the most demanded feature from developers and they still haven't taken any action. Alternatives considered [Automation Anywhere](https://www.capterra.com/p/124575/Web-Data-Extraction/)[Pega Platform](https://www.capterra.com/p/151476/Pega-7-Platform/)[UiPath](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/) Reason for choosing SS&C Blue Prism Reliable, Suitable for Heavy and Complex Process Automation, Deployment suite. Review Source AG Abhishek G. Program Manager Oil & Energy Used the software for: 6-12 months ### "Blue Prism should be your choice for Backend Office Automation which needs customised programming" May 6, 2021 4.0 Overall experience was ok - we have used Blue Prism for a specific Use Case within finance domain and worked well for us - may be because processed were quite streamlined and exceptions generated were less, but I will say may not be the case with everyone. So make a choice based on our needs and customization required. Pros The Best part is the backend Automation capability, we have used it for Finance Processes, and it worked really well- Scalability is no challenge at all & our process flow needed customization which is readily available in the Interface with .NET integration. Integration with multiple application is also good and overall works well for some legacy applications. Cons Well the worst part is the Training + License cost which is a known problem in RPA community- even the resource availability is a challenge if you are looking for Certified resource (high training cost). Secondly - At the programming level exception handling and debugging is a great challenge - complete code needs to be debugged to look out for exact problem area (product architecture is like that) Alternatives considered [Automation Anywhere](https://www.capterra.com/p/124575/Web-Data-Extraction/)[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[UiPath](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/)[Pega Robotic Process Automation](https://www.capterra.com/p/189184/Pega-Robotic-Process-Automation/) Reason for choosing SS&C Blue Prism Blue Prism was supporting our backend automation needs and also a viable option in our early RPA journey - later on we have started using other RPA tools but Blue Prism bot was not migrated as it was working perfectly fine with higher ROI - compared to migration cost + Dev cost + Other RPA tool cost included. Review Source Samer P. Enterprise Solutions Engineer Marketing and Advertising Used the software for: 2+ years ### "Blue Prism is the next step for your digital workforce." November 3, 2022 4.0 There is no product on the market that can match Blue Prism in terms of digital reinvention. Learning algorithms and artificial intelligence have paved the way for the straightforward automation of a lot of activities. One of my primary goals is to find a method that simplifies the process of automating the product development cycle while maintaining the same level of compliance and security. In my opinion, Blue Prism is an amazing resource that needs to be investigated more. Their support team is also the fastest to respond to any RPA service. I like that it can be easily tailored to your needs and that it plays nicely with most other software packages out there. What I appreciate most about this program is the ability to create process templates that can be easily shared with my team, as well as the fact that its blocks are reusable and that it allows for real-time collaboration. Everyone with even a rudimentary understanding of code should give it a try to see how their advanced APIs work with other applications. Pros If you use this solution on your digital transformation journey, you may safely adapt your operations without jeopardizing your compliance or security standards. The product's UI is highly accessible and easy to use for people of varying skill levels. It's designed to be accessible to people with varying levels of coding expertise with a "pro code" and "no code" interface. It uses state-of-the-art technologies like machine learning and artificial intelligence to make automation of a wide variety of tasks simpler and more effective. The solution's prefabricated automation makes implementation quick and painless. The help given is outstanding and expertly done. Cons A minor complaint I have is the lack of search capabilities when using the credentials feature. This causes frequent problems when there are numerous credential items and you're trying to pull one out by searching for a specific label, or in my case, an environment variable that may be hidden under another heading. One way to resolve this issue would be to allow developers to expand the user interface components, thereby allowing users to sort through items in a more time-efficient manner. Review Source MG Maya G. Sales and Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Advanced Robotic Process Automation Tool" May 16, 2022 4.0 As a worker in a marketing agency that provide digital transformation services, We encourage our clients to use UiPath as the essential digital transformation software along with automation anywhere, Giving them the chance to choose from them. Still, whenever they ask us about our favorite, We say "Blue Prism", Because of their quality/breadth of features and unsupervised launch, They involved the most advanced AI/ML technologies in the RPA industry, Providing the greatest accuracy, fastest processing, dealing smoothly with large data sets, extracting the deepest insights and capturing the high-impact opportunities in every workflow across departments. Pros We are deeply in love with the ecosystem of Blue Prism Digital Exchange, Enabling us to ensure the quality and the capabilities of automations delivered to avoid any struggles in the future, We also love their highly advanced intelligent automation skills (Digital Workforce), for seamless insightful reporting and actionable metrics, machine learning, problem solving for predictions and decision making for turning unstructured data into valuable informational insights to discover automations and process opportunities Cons We face some instability, freezing or crashes when it comes to big data everything goes slow (Sometimes) and not most of the times. They need to work more on improving the debugging tool and enhancing the speed and stability of the cloud. They also need to take another look at the documentation and improve it with more visual tutorials. Review Source Idaly M. Project Manager Semiconductors Used the software for: 2+ years ### "An RPA with fantastic integration." January 11, 2023 5.0 We have taken advantage of the resources that Blue Prism offers, automated most of our tasks, integrated it into our project management department and our positive results have increased as it is the best automation software we have come across. Pros I like that it is a software that improves our project management, since we can program it to perform simple tasks, we integrate it with many departments, it has a clear user interface, good process monitoring and good bot flow. Cons It is a leading software in the field of process automation, no errors have appeared, we have had good experiences and results that we have not achieved with other automation software. Review Source Navjot T. MOdule Lead Information Services Used the software for: 2+ years ### "Excellent RPA software for automating the manual and redundant business process" October 25, 2021 4.0 For Banking Projects, we were able to successfully integrate the BluePrism bots in production environment. We can easily integrate the .NET code with the Blue Prism coding stage and can extend the native BluePrism functionality. Pros It is very robust software with powerful capabilities like screen scrapping using Application Modeler. We can perform the web & windows automation using the Process Studio and Object Studio. We can perform the Multi-bot architecture using the in-built features of work queues. Cons It is one of the best RPA software which can automate any business use cases where RPA deployment is feasible. Review Source Syed Amir A. Associate Manager Information Technology and Services Used the software for: 6-12 months ### "Blue Prism - RPA Tool" March 30, 2022 4.0 Overall experience has been good. Deployed a project with a danish retail giant and they just loved the Bot Pros Back office automation is amazing with superb integration Cons Development is not that easy compared to Automation Anywhere and UiPath Review Source VR Verified Reviewer Application Developer Senior Analyst Consumer Services Used the software for: 1-2 years ### "Blue Prism for Process Automation" December 19, 2021 5.0 Blue Prism is more than a handy tool for any process automation tasks. It has a very user-friendly GUI and users will find it seamlessly comfortable in navigating through the interface. All functionalities are clearly grouped as per requirements and is convenient to execute. Video tutorials also guide users to adapt to its interface. Pros Blue Prism integrates well with APIs to perform AI/ML operations. It is easy to install and has very helpful tutorials to understand the workings of the tool. The 6-month trial version has all its functionalities enabled to work in an isolated environment. Cons Blue Prism provides full-fledged customer support only to their licensed partners. Since this tool has been recently launched, there are not many support communities or YouTube solution videos to provide instant solutions to our needs. Review Source VR Verified Reviewer software engineer Banking Used the software for: 2+ years ### "The Best Automation Tool for RPA" June 24, 2021 5.0 I am very happy to say that, we have over come sla, errors and headcount of the process by using blue prism tool. Pros I like the most is code free. even non technical background also can easily learn the blue prism. by using this tool can reduce the errors and time for daily task. the design of the module is very secure and easily learn. the best architecture blue prism has and very good database modeling. Cons I don't see any concern here but we can improve the OCR functionality to automate the pdf and image kind of inputs. Reason for choosing SS&C Blue Prism it is very secure and reusable product. Review Source HG Hossam G. Head Of Infrastructure And Operations Information Technology and Services Used the software for: 2+ years ### "Full-managed intelligent platform with powerful ai-powered assistant (IADA)" July 21, 2022 4.0 I find Blue Prism a great and perfect solution for SMBs and I've been using it for many years as one of the early robotic process automation solutions with an easy user-interface and a great UX with intelligent automation capabilities in an easy-to-use platform, but after my latest experience through our latest implementations using Blue Prism and other tools in 2022, I found Blue Prism to be the most incomplete tool with the highest limitations that requires a third-party integration to get the job done, and lately I don't think it's evolved enough for enterprises with complex architecture and massive datasets to rely on Blue Prism only without considering the required integrations based on their needed use-cases, but I still find it as a great tool for people with prior RPA knowledge and some coding experience to get the best out of it. Pros Their fully-managed intelligent platform provides us with a team of experts handling infrastructure and the operational requirements, and their assistance is one of the greatest features in Blue Prism, like no other platform. and beside this real-human assistance, it comes with a powerful AI-powered digital assistant (IADA) to help you supervise the flow between the team and the to-dos to keep the performance boosted with the highest productivity possible Loads of preconfigured cognitive services that are ready-to-work with no manual efforts, also their control room provides us with a great flexibility in controlling the process scheduling with an ease of use. Cons when dealing with the computation portion of the string-related processes it might make sense to use VB directives instead of programming and native techniques to save time in development while also providing ease of implementation, Also the lack of the capabilities and accuracy in the exisiting OCR functionalities needs to be enhanced with some improvements and to update it with the latest OCR technologies. Review Source TK Toshio K. System Analyst Information Technology and Services Used the software for: 1-2 years ### "I prefer Blue Prism's workflow-style" June 20, 2023 5.0 I recommend Blue Prism to my customers if they have a sufficient budget because this product helps automate business processes with a user-friendly development style and easier maintenance compared to other products. Pros I prefer Blue Prism's workflow-style development over other similar products. Blue Prism makes it much easier to develop and investigate processes and objects. Once I become accustomed to Blue Prism, I find it difficult to use any other products Cons Not only Blue Prism, but also RPA product licenses are not reasonable for small companies Review Source NT Nihilkumar T. Assistant Manager Information Technology and Services Used the software for: 1-2 years ### "Blueprism Review" March 5, 2023 5.0 Pros The best thing I like about blueprism is the debugging part, which is very crucial during development. None of the other tools that I know has the flexibility of debugging that Blueprism provides. The stages that are available in both Process and Object studio does most of the Jobs at ease. The flowchart kind of development makes the developer and others understands the code/script easily. This is one of the most stable RPA tool available in market. Cons Mainly because of its pricing, many customers are migrating to other RPA tools. Alternatives considered [Automation Anywhere](https://www.capterra.com/p/124575/Web-Data-Extraction/)[Pega Robotic Process Automation](https://www.capterra.com/p/189184/Pega-Robotic-Process-Automation/) Review Source SJ Smita J. Developer Information Technology and Services Used the software for: 2+ years ### "Best RPA software" May 14, 2022 5.0 So far the overall experience has been pretty good, we have been able to solve multiple Business problems with it Pros I like the ease with which the business processes can be automated this reducing manual efforts by the Users, also the software is very easy to learn as its a low code/ no code software. Cons Nothing to dislike at the moment but if the licensing costs can be reduced than it would be a great help Review Source Harry P. Engineer Information Technology and Services Used the software for: Less than 6 months ### "Automating with bots" May 20, 2020 5.0 Pros With the help of Blue Prism we were able to deploy bots effortlessly. The bots were highly efficient and helped us in converting our manual repetitive tasks into automated ones scheduled as per our preference thereby helping us cut costs and utilize our workforce elsewhere. Cons A few third party tools are not officially supported by Blue Prism and hence the integration of application based on these tools is a bit tricky. The error logs sent to the user when a bot fails or a failure event is detected, is a bit too complex and hard to understand. Switched from [UiPath](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/) Although UiPath was cost effective and offered us a lot of end user training and at the end reliability and performance was not up to the mark hence we switched to Blue Prism. Review Source Rajat J. Automation Engineer Oil & Energy Used the software for: I used a free trial ### "Blueprism is good and stable product" August 3, 2022 4.0 overall experience is fine but it lacks readily available plugins from the store Pros has many core .net concept directly implemented workflow style of coding is very helpful has mimimum deployment architecture Cons it is moving away from low code platform Review Source VR Verified Reviewer Senior Software developer Computer Software Used the software for: 6-12 months ### "RPA Tool - Blue Prism" May 18, 2022 5.0 Pros integration with other applications is easier. we can easily segregate the business layer and functional layer. we can easily schedule the bot. Cons So far I don't see any cons for this product. Review Source VR Verified Reviewer Ai Delivery Financial Services Used the software for: 2+ years ### "Harder than it should be" February 12, 2021 4.0 Pros Possibility to have just an user with license animating a session with several people Cons Differences between desktop and web versions Difficulty to manage external content Review Source VR Verified Reviewer Process Optimisation Developer Financial Services Used the software for: 1-2 years ### "One of 3 famous RPA tool - Blue Prism" November 1, 2020 4.0 Pros 1)It is easier to debug the code as we can go step by step in BP 2) It is easier to showcase the code directly has a flowchart view Cons 1) No search button to search for already built bots in the repository 2) No local machine concept everything is saved in the repository Review Source IF Islam F. Senior RPA Developer Computer Software Used the software for: 6-12 months ### "Blue Prism Review" July 19, 2022 4.0 It was pretty good. Pros It has the highest level of security as compared to any other tool. The analysis itself is very good. The mapping is very good. Cons I think chat bot is not good with blue prism. Alternatives considered [UiPath](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/) Review Source JF Jacopo F. Management consultant Information Technology and Services Used the software for: 1-2 years ### "Powerful yet rigid solution" February 5, 2020 4.0 Pros The possibility to integrate it with many market solutions and the abundance of elements of interaction already available for the most common target applications Cons The very high rigidity of the software, that impose to write commands in speficic sintaxes (global send keys, global send keys event, ...) instead of being able to converti it from plain text. In addition, the process are not quite stable and require continous adjustments in order to mantain developed functionalities. Alternatives considered [Leo Robotic Process Automation](https://www.capterra.com/p/146943/Leo-Robotic-Process-Automation/)[UiPath](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/)[NICE Robotic Automation](https://www.capterra.com/p/189186/NICE-Robotic-Automation/) Reason for choosing SS&C Blue Prism The decision has been taken from the client at group level; since we work with local entity, we had to adopt the solution. Review Source SS Shreya S. Sr. Associate Information Technology and Services Used the software for: Less than 6 months ### "BluePrism an Amazing Platform for RPA" June 2, 2022 4.0 Pros The most impactful feature I like about blue prism is its flow diagram. I like how easy it is to design (visually) workflows and use them. Its UI is quite good and sometimes attractive when colours are applied. And yes, Debugging in this RPA tool is way easier than in other RPA tools. Cons As the world is moving to cloud platforms, not having a web-based control room and a recorder is a little drawback. Otherwise, it is a good RPA tool to work on. Review Source AS Aravind S. Analyst Information Technology and Services Used the software for: 6-12 months ### "Blue Prism - The Future of RPA" June 6, 2020 5.0 I have used this to solve queries from people and automate the expenses process and also some of the processes that needed manual work hours. I have really happy with the outcome of using the product as it has made my work really easy. Pros The one thing that I like about this product is the ease of integration with the enterprise. It is also very secure and robust , and its ability of inbuilt analytics are some things I really like about this product. The product also has a great 24\*7 customer care support that is very helpful. It is very accurate too. Cons The visual designer can be made more user friendly and easier to automate tasks. 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