--- title: "Hospitable.com Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hospitable.com Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/189280/smartbnb/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Hospitable.com Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hospitable.com ## What is Hospitable.com? Hospitable.com (formerly Smartbnb) is the property management solution that centralizes all your properties in one convenient dashboard and automates communication with guests, yet sounds totally human. Trusted by the owners and managers of 300,000+ properties in 140+ countries. ## What is Hospitable.com used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Channel Management](https://www.capterra.com/channel-management-software/) Recognitions Shortlist Best ease of use Overall rating Based on 145 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price $29 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Vacation Rental / 2026 Our "Best of" badge program showcases products with the highest ratings... - Hospitality Property Management / 2025 - Vacation Rental / 2025 Our "Best of" badge program showcases products with the highest ratings... ## Hospitable.com alternatives Highest Rated [4.9 (271)](https://www.capterra.com/p/100831/OwnerRez/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (1,312)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Guesty](https://www.capterra.com/p/159377/Guesty/) [4.6 (1,031)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159377/Guesty/) [View all alternatives](https://www.capterra.com/p/189280/smartbnb/alternatives/) ## FAQs about Hospitable.com Overview ### What problems does Hospitable.com solve? Hospitable.com solves repetitive, time-sensitive guest communication for short-term rental operators by automating inquiry replies, booking confirmations, check-in instructions, door codes, review reminders, and multilingual templates. It centralizes messages, reservations, calendars, pricing, and staff notifications, helping hosts, co-hosts, property managers, and cleaning teams prevent missed handoffs while managing multiple listings and channels. Answer based on 105 reviews Overview ### Which roles and teams benefit most from Hospitable.com? Hospitable.com is most used by vacation-rental owners, hosts, and property managers who manage guest communication, bookings, and day-to-day property operations. CEOs, founders, directors, and other business leaders use it to oversee rental portfolios, standardize guest service, monitor operations, and reduce manual coordination across their teams. Answer based on 145 reviews Overview ### What company size and industries is Hospitable.com built for? Hospitable.com is for small short-term rental businesses, which represent 97% of reviewers, primarily in Hospitality at 46%. It supports rental professionals managing direct booking websites and listings on Airbnb, Booking.com, Agoda, GVR, and Vrbo. Real Estate accounts for 32% of reviewers, while Leisure, Travel & Tourism represents 9%. Answer based on 145 reviews Features and Usability ### What are the key features of Hospitable.com? Hospitable.com includes automated guest messaging, customizable message templates, and scheduled check-in, checkout, and review reminders for vacation rentals. Core property-management functions cover multi-channel calendar synchronization, booking and reservation management, a unified inbox, and task notifications for cleaning teams. Integrations support Airbnb, Vrbo, smart locks, and pricing platforms. Answer based on 43 reviews Pricing ### How much does it cost and what fees or limitations are included? Hospitable.com offers a free Essentials plan, while usage-based paid plans start at $29 per month for Host. Professional costs 59 per month and Mogul 99 per month; a free trial is available. Reviewers often find it affordable and time-saving, though some single- or multi-listing hosts consider subscriptions expensive and want built-in pricing tools. Answer based on 43 reviews Integrations ### Which third-party tools and platforms does Hospitable.com integrate with? Hospitable.com integrates with over 20 third-party tools and platforms, including PriceLabs, Airbnb, Booking.com for Business, Vrbo, Zapier, Breezeway, Minut, and Wheelhouse. Its catalog also includes StayFi, Turno, TurnoverBnB, Topkey, HostBuddy AI, Tailwind, and Rategenie for pricing, channel, and operations workflows. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does Hospitable.com offer? Hospitable.com provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced demonstrations of key features and setup steps. Answer based on 5 reviews Getting Started and Support ### What customer support options does Hospitable.com offer, and how do users rate the experience? Hospitable.com offers email/help desk, FAQ/forum resources, a knowledge base, 24/7 live representatives, and chat. Users often describe support as fast, knowledgeable, friendly, and helpful, with useful documentation. However, some report delayed or unresolved chat conversations, inconsistent guidance, limited billing flexibility, and difficulty obtaining follow-up on technical issues. Answer based on 40 reviews Message templates ### How well does Hospitable.com automate guest message templates? Hospitable.com automates property-specific guest messages for inquiries, check-in, stay updates, and checkout, saving hosts substantial administrative time. Vacation-rental operators value personalization, scheduled delivery, and reusable short codes across listings. Setup can take planning, however, and some users report navigation difficulties, occasional unsent messages, or replies that need contextual review. Answer based on 40 reviews ## Features AI summary Based on 2,081 Hospitality Property Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) Hospitable.com supports all three of the features reviewers value most: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses keep bookings organized, maintain accurate availability across properties, and accept reservations online more efficiently, allowing teams to reduce scheduling conflicts and manage day-to-day operations with greater confidence. Calendar Management 4.5 (22) 68.18% of 22 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 3.9 (15) 46.67% of 15 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 4.0 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 4.2 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage GDS/OTA Integration 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Reservations Management 4.5 (32) 78.13% of 32 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Hospitable.com 49 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Extended Stay: Long term accommodation for guests - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Communications: Communicate with guests directly within the system - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inbox Management: Organize, prioritize, and manage incoming communications - Inventory Control: Monitor product stock levels - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Partner Management: Manage channel partners through a portal where they can access all product information - Payment Processing: Accept, record, and reconcile financial transactions - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Reviews Management: Track and monitor reviews of products or services - Short/Long Term Rental: Length of rental - Single Property: One location - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.5 (145) 4.5 Based on 145 reviews ## Pricing Value for money 4.6 (141) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/189280/smartbnb/pricing/) Essentials $0.00 It includes: - Airbnb, Vrbo, Booking.com, Agoda sync - Unified Inbox and Calendar - Scheduled Guest Messages - Trip Insurance commissions (US only) - Cleaner Marketplace - Team management through Hospitable Tasks Host $29.00 Usage Based,Per Month It includes: - Everything in Essentials, plus: - Automated guest messaging - Dynamic Pricing at no additional cost - unning the business through agents with MCP - Automatic Seasonality Discount - API and App Marketplace Access - AI Guest Issue Alerts Professional $59.00 Usage Based,Per Month It includes: - Everything in Host, plus: - Direct Booking Website with Chargeback and Damage Protection - Smart Lock and Thermostat Automations - Google Vacation Rentals Listing - Tax Collection and Remittance (US only) - Installment Payments and Zero Cost Refunds for Direct Bookings - Parent-Child Property Setup Mogul $99.00 Usage Based,Per Month It includes: - Everything in Professional, plus: - Fully automated guest messaging with Inbox AI - Owner Statements, Invoices and Payouts - Accounting built in or via Quickbooks - AI Copilot to assist with bookings and insights - Property Manager Marketplace to grow your portfolio Value for money 4.6 (141) 4.6 Based on 141 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[ Breezeway](https://www.capterra.com/p/186514/Breezeway/)[ Turno](https://www.capterra.com/p/166734/Turno/)[ Wheelhouse](https://www.capterra.com/p/171266/Wheelhouse-Pricing/)[ Vrbo](https://www.capterra.com/p/233391/Vrbo/)[ Beyond](https://www.capterra.com/p/225855/Beyond-Pricing/)[ StayFi](https://www.capterra.com/p/10010072/StayFi/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (139) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (139) 4.6 Based on 139 reviews ## User reviews Overall rating 4.7 Based on 145 reviews Filter by rating Counts reflect reviews available in this feed. 5(121) 4(15) 3(5) 2(1) 1(3) Mentioned topic Recent reviews first, then most helpful RE Reviewer Owner Used the software for: Less than 1 year ### "Sophisticated software without the usual complexity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 12, 2026 Hospitable feels unusually polished for such a capable platform. It removes substantial operational friction without burying the user in complexity. Pros Elegant interface, unusually strong guest communication, sophisticated automation, and integrations that feel coherent rather than bolted on. The team is also notably responsive and technically fluent. Cons A handful of highly specialized workflows could use slightly more configurability, but the team seems responsive in improving the product with anything that I have brought to them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Megan B. Managing Owner Used the software for: 3-5 years ### "Easy to Use and Feature-Rich, but Human Support Is Slow" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 September 15, 2026 Overall the experience is good, because it does what a PMS should do; consolidate my listings across multiple platforms into one space that my team and I can access. But when something goes wrong, it can be a nightmare to get help. Pros Hospitable is ever expanding, adding new AI-forward, and admin-reducing features that make life easier. Cons Human support is incredibly hard to reach. There is no phone support. And while they offer help articles and AI-chat, if you need a person, you have to wait at least two days, which is ridiculous. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer MD Used the software for: Less than 1 year ### "Good entry level PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 April 28, 2026 Pros Good value for money PMS - Did the basic channel manager functions that we needed at the time(Combined inbox, channel sync.) Cons I don't like the name! When I used it it was called SmartBNB - I also don't know how it's developed with integrations with other OTA's. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer co-owner Used the software for: 3-5 years ### "Lack of Customer Service Overshadows the Product" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 7, 2026 The product itself is functional and does what it’s designed to do, but my overall experience was negatively impacted by how a billing issue was handled. A same-day payment problem caused by a card change was corrected within an hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation offered. The ticket was closed during a holiday without resolution. While the software works, the lack of customer service flexibility and retention focus makes it difficult to recommend. Pros The automation tools help streamline guest communication and reduce repetitive manual tasks for managing vacation rentals. However, similar automation features are available on other platforms as well. Cons Customer service and billing flexibility. A same-day payment issue caused by a card change was resolved within approximately one hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation path offered. The support ticket was later closed due to a holiday without resolution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ahmed M. owner Used the software for: Less than 1 year ### "This website is a total letdown " 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 12, 2025 Hospitable has been extremely disappointing when it comes to customer service. Even after paying for their priority support plan, they don’t respond or provide any real help. Their regular agents are unhelpful and often give wrong information. For example, several agents told me it wasn’t possible to have a direct website for each property, but two weeks later, someone else confirmed that it actually is. On top of that, my owner statement got completely messed up, and I still haven’t received any clear answers. It’s unacceptable to charge for a service and then provide nothing in return. They definitely don’t deserve the high ratings they have on Capterra. Pros App is great on both iOS and android UI is intuitive for the most part Calendar sync works Other options to push information to OTAs also generally works Cons Absolutely nightmare of a customer service None of the agents know anything Things break constantly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Daniel J. Owner operator Used the software for: 3-5 years ### "Can't recommend Hospitable enough - ideal for most small to medium size STR operators" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2025 They've turned me into a very loyal customer. It is extremely reliable and makes operating our short term rentals so much easier than it would otherwise be. Price point is very fair. Pros Extremely intuitive for someone not technically savvy and functionality and reliability are top notch. It is great software both via the app and the website. Customer service is excellent and rarely needed. Cons I've had very few complaints and can't think of anything overarching to warn someone about. I guess part of its ease of use is that it focuses on the most needed functionality for someone operating a property, but doesn't necessarily give you all the bells and whistles that more expensive software might offer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Perry S. Property Manager Used the software for: Less than 1 year ### "Automation we can't live without" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2024 Hospitable has become an essential part of my property management business. Pros Hospitable does an excellent job of managing short-term rental listings, calendars, and communications across multiple platforms. The user interface is intuitive and easy to use. I love that their customer service is responsive, even for their lowest-tier subscribers. Cons I love everything about Hospitable! I have requested several new features related to mid-term rental management (30+ day stays) that are currently missing, such as the ability to collect security deposits. I've been with Hospitable less than a year and at least 2 of these features have already moved forward into their development plan. Zero other companies who I've ever made suggestions to have ever moved forward with an idea, so I am impressed! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Founder Used the software for: I used a free trial ### "Phenomenal - I have tried it all - finally a company that deserves 5 stars in so many ways" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2020 This company solved most of my problems I was looking to solve by looking for a channel manager. I had created 150k/year of sales from just airbnb in just a year and new I needed to scale my biz, but I also knew I would not be able to handle more administrative work without finding a way to delegate and automate more fully. I knew I needed to scale to different marketplaces, VRBO, then flipkey, then booking.com... but knew I needed an integrative software to manage that process. I hunted and hunted, I reviewed 50 or 60 tools, pricing structures, features, claims, I tried 20 free trials, I actually set up 8 different tools, until I finally tried this one. While every other tool had a fundamental problem - profoundly over charging, taking a % of your company ( % of sales ), broken essential features like chat features ( tokeet ), broken import/export/linked listing features ( guesty )... this one didnt. Superhost tools was an exception - solid little tool for what it does, but SmartBNB does the same stuff - BETTER... specifically superhost tools automates communication - which is sometimes profoundly out of context but better then nothing, and smartBNB enables review of scheduled messages, which lets you edit them to fit to context. It literally does almost EVERYTHING I could have wanted, but BETTER. While the calendar feature needs a simple fix ( scrolling is the only workable means for that for ease of use like Airbnb ) - THIS is the app to set up and follow. Pros \- $7/listing - No setup costs - Enabled automation of 90% of my communications - I can review communications that are scheduled automatically BEFORE they go out - They don't want a percentage of my COMPANY to provide a killer service ( no % of sales model ) - They are under priced and over deliver - They under sell and overdeliver I have tried SO many tools!! Guesty and Tokeet were so glitchy they cost me money to try to setup. Guesty wanted $1000 just to set me up AND a PERCENTAGE OF MY COMPANY ( % of gross sales ) STAY AWAY from any company like that! Wheelhouse automated my prices, for a PERCENTAGE OF MY COMPANY - meh. Guesty promised to scale my ads and failed miserably. Tokeet's chat feature was garbage, but import/export listing feature was awesome. In the end, you can only hook up one channel manager to your airbnb account, so if your like me, you have got to decide on one at a time. I have tried 8 and reviewed 50-60... and Im done looking. SmartBNB delivered in almost every way I could have wanted. - Dirt cheap for what you get - Perfect communications channel w guests ( I am super picky ) - Seamless automated messages WITH THE ABILITY TO REVIEW THEM BEFORE THEY GO OUT - Bad Review strategies and are automated, rational, and effective - Almost instant, and intelligent customer service - Killer Documentation that actually trains you and almost never confuses you - Phenomenal - like off the charts phenomenal customer service tools. Cons \- The calendar viewing is weak. Its fine because you can just use Airbnbs... but to improve it guys: clicking to go to the next month? Really? You cant scroll to Jan 15th to feb 15th? Fix that. Make it scroll like airbnbs please immediately. I don't touch that, but again, its not really a point against the company because you don't actually need to use it, I can get everything from the airbnb cal with info imported via Ical from the other sites. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Destin Property Expert M. Owner Used the software for: 1-3 years ### "Easy to use, good value, but lacks a few features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 25, 2025 My overall experience with hospitable good. The only reason I changed to use a different PMS was because we are a growing property management company and needed more features to support that. I would recommend them to anyone self managing or someone that has a few properties. Pros Hospitable is extremely easy to learn. It only took me a few days to get the hang of it. Also the cost is only about $50 per month. So it was good value. They also have good phone support. Cons The biggest issue with using hospitable is that they don't have as many features and integrations as of the larger companies. But if you're only managing if you properties it's probably fine. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Owner Used the software for: Less than 1 year ### "Cheap but very unreliable" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 28, 2025 Pros They have more features and the competition and they are still cheaper for small accounts. I think that sums up their pros. Cons Some of their features simply don't work, so you're not getting what you're paying for. Some are very core features like autoamted messages or auto-syncing with Airbnb. Their support team is very bad. Their user interface is hard to navigate, both on mobile and computer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/189280/smartbnb/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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