--- title: "Hospitable.com Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hospitable.com Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/189280/smartbnb/" page_type: "product" language: "en" --- # Hospitable.com Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hospitable.com ## What is Hospitable.com? Hospitable.com (formerly Smartbnb) is the property management solution that centralizes all your properties in one convenient dashboard and automates communication with guests, yet sounds totally human. Trusted by the owners and managers of 300,000+ properties in 140+ countries. ## What is Hospitable.com used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/) Recognitions Shortlist Best ease of use Overall rating Based on 144 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price $29 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Vacation Rental / 2026 Our "Best of" badge program showcases products with the highest ratings... - Hospitality Property Management / 2025 - Vacation Rental / 2025 Our "Best of" badge program showcases products with the highest ratings... ## Hospitable.com alternatives Highest Rated [4.9 (270)](https://www.capterra.com/p/100831/OwnerRez/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (548)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/189280/smartbnb/alternatives/) ## FAQs about Hospitable.com Overview ### What problems does Hospitable.com solve? Hospitable.com solves manual guest communication, missed inquiry responses, check-in instruction errors, and unreliable turnover coordination by automating messages, lock codes, reviews, and cleaner notifications across channels. Short-term rental hosts, co-hosts, property managers, and cleaning teams benefit most by saving time, maintaining fast response rates, and managing multiple listings remotely with less stress. Answer based on 83 reviews Overview ### Which roles and teams benefit most from Hospitable.com? Hospitable.com is most used by vacation rental owners, hosts, property managers, and hospitality operators who need to automate guest messaging, booking coordination, and day-to-day property workflows. Executives and business leaders, including CEOs, founders, and directors, benefit from centralized oversight, smoother operations, and scalable management across multiple short-term rental listings. Answer based on 143 reviews Overview ### What company size and industries is Hospitable.com built for? Hospitable.com is built mainly for small hospitality businesses, with 97% of reviewers from small businesses and 47% in Hospitality. It also serves Real Estate companies at 31% and Leisure, Travel & Tourism at 9%, especially rental property owners and managers handling vacation rentals, the top use case for 58% of reviewers. Answer based on 143 reviews Features and Usability ### What are the key features of Hospitable.com? Hospitable.com includes core vacation-rental features like booking management, channel management, and calendar synchronization across Airbnb and Vrbo. Reviewers most often highlight differentiators such as automated guest messaging, customizable message templates, automated reviews, cleaning-team notifications, and reporting dashboards. Multi-property management and lock code automation also stand out for day-to-day operations. Answer based on 43 reviews Pricing ### How much does it cost and what fees or limitations are included? Hospitable.com offers a free Essentials plan, while paid plans start at $29/month for 1 property on Host. Professional costs 59/month for 2 properties, and Mogul 99/month for 3, with per-property add-ons, no setup or onboarding fees, and a 14-day free trial. Reviewers often call it good value, though some single- or multi-listing hosts find it pricey. Answer based on 43 reviews Integrations ### Which third-party tools and platforms does Hospitable.com integrate with? Hospitable.com integrates with 12 third-party tools, including PriceLabs, Vrbo, Wheelhouse, RemoteLock, Autohost, Turno, ResortCleaning, and StayFi. Its catalog also includes August, DACK, DPGO, and Rategenie for pricing, access control, guest screening, and cleaning workflows. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does Hospitable.com offer? Hospitable.com provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for learning features and reviewing setup steps as needed. Answer based on 5 reviews Getting Started and Support ### What customer support options does Hospitable.com offer, and how do users rate the experience? Hospitable.com offers email/help desk, FAQ/forum, a knowledge base, 24/7 live rep, and chat. Many users describe support as fast, helpful, and knowledgeable, with clear documentation and responsive onboarding. Some report inconsistent follow-through, billing dispute frustration, time-zone delays, and occasional chat conversations that ended without resolution. Answer based on 40 reviews Message templates ### How good are Hospitable.com message templates? Hospitable.com saves hosts significant time with automated message templates, scheduled guest communication, and property-specific instructions. Vacation rental managers and small host teams value customization, short codes, multilingual messaging, and multi-channel use, though setup can feel complex and some users report missed sends, awkward replies, or limited support for certain channels. Answer based on 40 reviews ## Features AI summary Based on 2,081 Hospitality Property Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) Hospitable.com supports all three of the features reviewers value most: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses keep bookings organized, maintain accurate availability across properties, and accept reservations online more efficiently, allowing teams to reduce scheduling conflicts and manage day-to-day operations with greater confidence. Calendar Management 4.5 (22) 68.18% of 22 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 3.9 (15) 46.67% of 15 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 4.0 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 4.2 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage GDS/OTA Integration 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Reservations Management 4.5 (31) 77.42% of 31 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Hospitable.com 49 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Extended Stay: Long term accommodation for guests - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Communications: Communicate with guests directly within the system - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inbox Management: Organize, prioritize, and manage incoming communications - Inventory Control: Monitor product stock levels - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Partner Management: Manage channel partners through a portal where they can access all product information - Payment Processing: Accept, record, and reconcile financial transactions - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Reviews Management: Track and monitor reviews of products or services - Short/Long Term Rental: Length of rental - Single Property: One location - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.5 (144) 4.5 Based on 144 reviews ## Pricing Value for money 4.6 (140) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/189280/smartbnb/pricing/) Essentials $0.00 It includes: - Airbnb, Vrbo, Booking.com, Agoda sync - Unified Inbox and Calendar - Scheduled Guest Messages - Trip Insurance commissions (US only) - Cleaner Marketplace - Team management through Hospitable Tasks Host $29.00 Usage Based,Per Month It includes: - Everything in Essentials, plus: - Automated guest messaging - Dynamic Pricing at no additional cost - unning the business through agents with MCP - Automatic Seasonality Discount - API and App Marketplace Access - AI Guest Issue Alerts Professional $59.00 Usage Based,Per Month It includes: - Everything in Host, plus: - Direct Booking Website with Chargeback and Damage Protection - Smart Lock and Thermostat Automations - Google Vacation Rentals Listing - Tax Collection and Remittance (US only) - Installment Payments and Zero Cost Refunds for Direct Bookings - Parent-Child Property Setup Mogul $99.00 Usage Based,Per Month It includes: - Everything in Professional, plus: - Fully automated guest messaging with Inbox AI - Owner Statements, Invoices and Payouts - Accounting built in or via Quickbooks - AI Copilot to assist with bookings and insights - Property Manager Marketplace to grow your portfolio Value for money 4.6 (140) 4.6 Based on 140 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[ Breezeway](https://www.capterra.com/p/186514/Breezeway/)[ Turno](https://www.capterra.com/p/166734/Turno/)[ Wheelhouse](https://www.capterra.com/p/171266/Wheelhouse-Pricing/)[ Vrbo](https://www.capterra.com/p/233391/Vrbo/)[ Beyond](https://www.capterra.com/p/225855/Beyond-Pricing/)[ StayFi](https://www.capterra.com/p/10010072/StayFi/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (138) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (138) 4.6 Based on 138 reviews ## User reviews Overall rating 4.7 Based on 144 reviews Filter by rating 5(120) 4(15) 3(5) 2(1) 1(3) Mentioned topic Sorted by most recent Megan B. Managing Owner Real Estate ### "Easy to Use and Feature-Rich, but Human Support Is Slow" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 September 13, 2026 Overall the experience is good, because it does what a PMS should do; consolidate my listings across multiple platforms into one space that my team and I can access. But when something goes wrong, it can be a nightmare to get help. Pros Hospitable is ever expanding, adding new AI-forward, and admin-reducing features that make life easier. Cons Human support is incredibly hard to reach. There is no phone support. And while they offer help articles and AI-chat, if you need a person, you have to wait at least two days, which is ridiculous. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reasons for choosing Hospitable.com Hospitable offered more features and seemed to have greater value. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Julian F. MD Real Estate ### "Good entry level PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 April 27, 2026 Pros Good value for money PMS - Did the basic channel manager functions that we needed at the time(Combined inbox, channel sync.) Cons I don't like the name! When I used it it was called SmartBNB - I also don't know how it's developed with integrations with other OTA's. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User co-owner Marketing and Advertising ### "Lack of Customer Service Overshadows the Product" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 2, 2026 The product itself is functional and does what it’s designed to do, but my overall experience was negatively impacted by how a billing issue was handled. A same-day payment problem caused by a card change was corrected within an hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation offered. The ticket was closed during a holiday without resolution. While the software works, the lack of customer service flexibility and retention focus makes it difficult to recommend. Pros The automation tools help streamline guest communication and reduce repetitive manual tasks for managing vacation rentals. However, similar automation features are available on other platforms as well. Cons Customer service and billing flexibility. A same-day payment issue caused by a card change was resolved within approximately one hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation path offered. The support ticket was later closed due to a holiday without resolution. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reasons for choosing Hospitable.com thought it was good- found out differently when I had issues that customer service had to handle. Their customer service is not good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM ahmed M. owner Hospitality ### "This website is a total letdown " 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 7, 2025 Hospitable has been extremely disappointing when it comes to customer service. Even after paying for their priority support plan, they don’t respond or provide any real help. Their regular agents are unhelpful and often give wrong information. For example, several agents told me it wasn’t possible to have a direct website for each property, but two weeks later, someone else confirmed that it actually is. On top of that, my owner statement got completely messed up, and I still haven’t received any clear answers. It’s unacceptable to charge for a service and then provide nothing in return. They definitely don’t deserve the high ratings they have on Capterra. Pros App is great on both iOS and android UI is intuitive for the most part Calendar sync works Other options to push information to OTAs also generally works Cons Absolutely nightmare of a customer service None of the agents know anything Things break constantly Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reasons for choosing Hospitable.com Cheaper overall But customer service offsets any potential savings Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 13, 2025 Hi Ahmed, thanks for leaving your review here. We've shared your feedback with our Director of Support so that they can see if there are gaps in team knowledge that need addressing. I can see that you still have an open ticket with our support team, and I'm sure they will help to provide clarity on your owner statement question. KK Kara K. Senior Associate Accounting ### "The best that we've found" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 16, 2025 Pros The value for money compared to other competing products is what has made Hospitable worth it for our team. Cons Nothing comes to mind right now! We switched to a competing product (hoping to get a few additional features) for a few months earlier this year, and ultimately ended up switching back to Hospitable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Daniel J. Owner operator Hospitality ### "Can't recommend Hospitable enough - ideal for most small to medium size STR operators" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2025 They've turned me into a very loyal customer. It is extremely reliable and makes operating our short term rentals so much easier than it would otherwise be. Price point is very fair. Pros Extremely intuitive for someone not technically savvy and functionality and reliability are top notch. It is great software both via the app and the website. Customer service is excellent and rarely needed. Cons I've had very few complaints and can't think of anything overarching to warn someone about. I guess part of its ease of use is that it focuses on the most needed functionality for someone operating a property, but doesn't necessarily give you all the bells and whistles that more expensive software might offer. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reasons for choosing Hospitable.com Price and great reputation. Seemed very intuitive from the jump. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Danny M. Owner Hospitality ### "Easy to use, good value, but lacks a few features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 24, 2025 My overall experience with hospitable good. The only reason I changed to use a different PMS was because we are a growing property management company and needed more features to support that. I would recommend them to anyone self managing or someone that has a few properties. Pros Hospitable is extremely easy to learn. It only took me a few days to get the hang of it. Also the cost is only about $50 per month. So it was good value. They also have good phone support. Cons The biggest issue with using hospitable is that they don't have as many features and integrations as of the larger companies. But if you're only managing if you properties it's probably fine. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 25, 2025 Hi Danny, thanks for your review. We have built out a lot of new functionality for property management companies that you might not have seen. We'd love the opportunity to tell you more about them and/or to hear why those features weren't a good fit with you. Drop us an email at marketing@hospitable.com if you can share more detailed feedback AW Andrea W. Director Hospitality ### "Better than a real life property management company!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2025 We switched to hospitable when we were having a terrible experience with our property management company. Hospitable immediately brought us less stress, made us feel confident in managing our rental ourselves, and has features that have allowed us to "up our game" in the short term rental industry. I HIGHLY RECOMMEND. Pros It is super easy to use and incredibly reliable. It helps us craft personalized communication that we are getting great feedback from guests about. Cons There is currently no con I have experienced yet with working with hospitable. It is better than the property management company we previously used. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Owner Hospitality ### "Cheap but very unreliable" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 27, 2025 Pros They have more features and the competition and they are still cheaper for small accounts. I think that sums up their pros. Cons Some of their features simply don't work, so you're not getting what you're paying for. Some are very core features like autoamted messages or auto-syncing with Airbnb. Their support team is very bad. Their user interface is hard to navigate, both on mobile and computer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 31, 2025 Hi there, we'd be happy to review your issues in more detail. Automated messages and our connection with Airbnb are indeed our core features that all of our customers use. They seem to be working effectively for all other hosts, so it may be that your account is not configured correctly. We'd also be happy to organize an onboarding call with you to help you better learn how to navigate the platform. RM Ryan M. Property Manager Real Estate ### "Must have for BnB hosts. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 14, 2025 Lovely experience with a product offering a lot of features. Pros It’s easy to use, affordable, and integrates well. It saves me a lot of time as a host. Cons There isn’t anything to comes to mind that I dislike. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 19, 2025 Hey Ryan - we appreciate your feedback and support! We try our best to keep the product user-friendly and seamless to connect throughout your workflows. If you have any feature requests or other feedback we'd love to hear it! [View all Reviews](https://www.capterra.com/p/189280/smartbnb/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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