--- title: "Hospitable.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Hospitable.com the right Hospitality Property Management solution for you? Explore 144 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/189280/smartbnb/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Hospitable.com 4.7 (144) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Hospitable.com Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Kristy K co-ownerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “The automation tools help streamline guest communication and reduce repetitive manual tasks for managing vacation rentals.“ January 2, 2026 Kristy K co-ownerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “The ticket was closed during a holiday without resolution. While the software works, the lack of customer service flexibility and retention focus makes it difficult to recommend.“ January 2, 2026 AW Andrea W DirectorHospitality, Self-employedUsed the software for: Less than 6 months. “Hospitable immediately brought us less stress, made us feel confident in managing our rental ourselves, and has features that have allowed us to "up our game" in the short term rental industry.“ July 22, 2025 Julian F MDReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I don't like the name! When I used it it was called SmartBNB - I also don't know how it's developed with integrations with other OTA's.“ April 27, 2026 PS Perry S Property ManagerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Hospitable does an excellent job of managing short-term rental listings, calendars, and communications across multiple platforms.“ October 30, 2024 DM Danny M OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The biggest issue with using hospitable is that they don't have as many features and integrations as of the larger companies. But if you're only managing if you properties it's probably fine.“ July 24, 2025 CK Celeste K OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “This service saves me so much time and stress knowing it’s taken care of without me having to check every single booking .“ October 23, 2024 am ahmed m ownerHospitality, Self-employedUsed the software for: Less than 6 months. “On top of that, my owner statement got completely messed up, and I still haven’t received any clear answers.“ November 7, 2025 ## Showing most helpful reviews Showing 1-25 of 144 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel J. Owner operator Hospitality Used the software for: 2+ years ### "Can't recommend Hospitable enough - ideal for most small to medium size STR operators" August 20, 2025 5.0 They've turned me into a very loyal customer. It is extremely reliable and makes operating our short term rentals so much easier than it would otherwise be. Price point is very fair. Pros Extremely intuitive for someone not technically savvy and functionality and reliability are top notch. It is great software both via the app and the website. Customer service is excellent and rarely needed. Cons I've had very few complaints and can't think of anything overarching to warn someone about. I guess part of its ease of use is that it focuses on the most needed functionality for someone operating a property, but doesn't necessarily give you all the bells and whistles that more expensive software might offer. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hospitable.com Price and great reputation. Seemed very intuitive from the jump. Review Source PS Perry S. Property Manager Real Estate Used the software for: 6-12 months ### "Automation we can't live without" October 30, 2024 5.0 Hospitable has become an essential part of my property management business. Pros Hospitable does an excellent job of managing short-term rental listings, calendars, and communications across multiple platforms. The user interface is intuitive and easy to use. I love that their customer service is responsive, even for their lowest-tier subscribers. Cons I love everything about Hospitable! I have requested several new features related to mid-term rental management (30+ day stays) that are currently missing, such as the ability to collect security deposits. I've been with Hospitable less than a year and at least 2 of these features have already moved forward into their development plan. Zero other companies who I've ever made suggestions to have ever moved forward with an idea, so I am impressed! Alternatives considered [iGMS](https://www.capterra.com/p/157033/iGMS/) Reason for choosing Hospitable.com Hospitable offered a more user-friendly experience and better pricing given the size of our business. Review Source Megan B. Managing Owner Real Estate Used the software for: 2+ years ### "Easy to Use and Feature-Rich, but Human Support Is Slow" September 13, 2026 3.0 Overall the experience is good, because it does what a PMS should do; consolidate my listings across multiple platforms into one space that my team and I can access. But when something goes wrong, it can be a nightmare to get help. Pros Hospitable is ever expanding, adding new AI-forward, and admin-reducing features that make life easier. Cons Human support is incredibly hard to reach. There is no phone support. And while they offer help articles and AI-chat, if you need a person, you have to wait at least two days, which is ridiculous. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Hospitable.com Hospitable offered more features and seemed to have greater value. Review Source Jonathan H. Founder Computer Software Used the software for: I used a free trial ### "Phenomenal - I have tried it all - finally a company that deserves 5 stars in so many ways" January 24, 2020 5.0 This company solved most of my problems I was looking to solve by looking for a channel manager. I had created 150k/year of sales from just airbnb in just a year and new I needed to scale my biz, but I also knew I would not be able to handle more administrative work without finding a way to delegate and automate more fully. I knew I needed to scale to different marketplaces, VRBO, then flipkey, then booking.com... but knew I needed an integrative software to manage that process. I hunted and hunted, I reviewed 50 or 60 tools, pricing structures, features, claims, I tried 20 free trials, I actually set up 8 different tools, until I finally tried this one. While every other tool had a fundamental problem - profoundly over charging, taking a % of your company ( % of sales ), broken essential features like chat features ( tokeet ), broken import/export/linked listing features ( guesty )... this one didnt. Superhost tools was an exception - solid little tool for what it does, but SmartBNB does the same stuff - BETTER... specifically superhost tools automates communication - which is sometimes profoundly out of context but better then nothing, and smartBNB enables review of scheduled messages, which lets you edit them to fit to context. It literally does almost EVERYTHING I could have wanted, but BETTER. While the calendar feature needs a simple fix ( scrolling is the only workable means for that for ease of use like Airbnb ) - THIS is the app to set up and follow. Pros \- $7/listing - No setup costs - Enabled automation of 90% of my communications - I can review communications that are scheduled automatically BEFORE they go out - They don't want a percentage of my COMPANY to provide a killer service ( no % of sales model ) - They are under priced and over deliver - They under sell and overdeliver I have tried SO many tools!! Guesty and Tokeet were so glitchy they cost me money to try to setup. Guesty wanted $1000 just to set me up AND a PERCENTAGE OF MY COMPANY ( % of gross sales ) STAY AWAY from any company like that! Wheelhouse automated my prices, for a PERCENTAGE OF MY COMPANY - meh. Guesty promised to scale my ads and failed miserably. Tokeet's chat feature was garbage, but import/export listing feature was awesome. In the end, you can only hook up one channel manager to your airbnb account, so if your like me, you have got to decide on one at a time. I have tried 8 and reviewed 50-60... and Im done looking. SmartBNB delivered in almost every way I could have wanted. - Dirt cheap for what you get - Perfect communications channel w guests ( I am super picky ) - Seamless automated messages WITH THE ABILITY TO REVIEW THEM BEFORE THEY GO OUT - Bad Review strategies and are automated, rational, and effective - Almost instant, and intelligent customer service - Killer Documentation that actually trains you and almost never confuses you - Phenomenal - like off the charts phenomenal customer service tools. Cons \- The calendar viewing is weak. Its fine because you can just use Airbnbs... but to improve it guys: clicking to go to the next month? Really? You cant scroll to Jan 15th to feb 15th? Fix that. Make it scroll like airbnbs please immediately. I don't touch that, but again, its not really a point against the company because you don't actually need to use it, I can get everything from the airbnb cal with info imported via Ical from the other sites. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) This app is profoundly better and a tiny fraction of the cost Review Source Julian F. MD Real Estate Used the software for: Less than 6 months ### "Good entry level PMS" April 27, 2026 5.0 Pros Good value for money PMS - Did the basic channel manager functions that we needed at the time(Combined inbox, channel sync.) Cons I don't like the name! When I used it it was called SmartBNB - I also don't know how it's developed with integrations with other OTA's. Review Source VR Verified Reviewer co-owner Marketing and Advertising Used the software for: 2+ years ### "Lack of Customer Service Overshadows the Product" January 2, 2026 1.0 The product itself is functional and does what it’s designed to do, but my overall experience was negatively impacted by how a billing issue was handled. A same-day payment problem caused by a card change was corrected within an hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation offered. The ticket was closed during a holiday without resolution. While the software works, the lack of customer service flexibility and retention focus makes it difficult to recommend. Pros The automation tools help streamline guest communication and reduce repetitive manual tasks for managing vacation rentals. However, similar automation features are available on other platforms as well. Cons Customer service and billing flexibility. A same-day payment issue caused by a card change was resolved within approximately one hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation path offered. The support ticket was later closed due to a holiday without resolution. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hospitable.com thought it was good- found out differently when I had issues that customer service had to handle. Their customer service is not good. Review Source aM ahmed M. owner Hospitality Used the software for: Less than 6 months ### "This website is a total letdown " November 7, 2025 1.0 Hospitable has been extremely disappointing when it comes to customer service. Even after paying for their priority support plan, they don’t respond or provide any real help. Their regular agents are unhelpful and often give wrong information. For example, several agents told me it wasn’t possible to have a direct website for each property, but two weeks later, someone else confirmed that it actually is. On top of that, my owner statement got completely messed up, and I still haven’t received any clear answers. It’s unacceptable to charge for a service and then provide nothing in return. They definitely don’t deserve the high ratings they have on Capterra. Pros App is great on both iOS and android UI is intuitive for the most part Calendar sync works Other options to push information to OTAs also generally works Cons Absolutely nightmare of a customer service None of the agents know anything Things break constantly Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Hospitable.com Cheaper overall But customer service offsets any potential savings Review Source Response from Hospitable.com November 13, 2025 Hi Ahmed, thanks for leaving your review here. We've shared your feedback with our Director of Support so that they can see if there are gaps in team knowledge that need addressing. I can see that you still have an open ticket with our support team, and I'm sure they will help to provide clarity on your owner statement question. DM Danny M. Owner Hospitality Used the software for: 1-2 years ### "Easy to use, good value, but lacks a few features" July 24, 2025 5.0 My overall experience with hospitable good. The only reason I changed to use a different PMS was because we are a growing property management company and needed more features to support that. I would recommend them to anyone self managing or someone that has a few properties. Pros Hospitable is extremely easy to learn. It only took me a few days to get the hang of it. Also the cost is only about $50 per month. So it was good value. They also have good phone support. Cons The biggest issue with using hospitable is that they don't have as many features and integrations as of the larger companies. But if you're only managing if you properties it's probably fine. Review Source Response from Hospitable.com July 25, 2025 Hi Danny, thanks for your review. We have built out a lot of new functionality for property management companies that you might not have seen. We'd love the opportunity to tell you more about them and/or to hear why those features weren't a good fit with you. Drop us an email at marketing@hospitable.com if you can share more detailed feedback VR Verified Reviewer Owner Hospitality Used the software for: Less than 6 months ### "Cheap but very unreliable" May 27, 2025 2.0 Pros They have more features and the competition and they are still cheaper for small accounts. I think that sums up their pros. Cons Some of their features simply don't work, so you're not getting what you're paying for. Some are very core features like autoamted messages or auto-syncing with Airbnb. Their support team is very bad. Their user interface is hard to navigate, both on mobile and computer. Review Source Response from Hospitable.com May 31, 2025 Hi there, we'd be happy to review your issues in more detail. Automated messages and our connection with Airbnb are indeed our core features that all of our customers use. They seem to be working effectively for all other hosts, so it may be that your account is not configured correctly. We'd also be happy to organize an onboarding call with you to help you better learn how to navigate the platform. AW Andrea W. Director Hospitality Used the software for: Less than 6 months ### "Better than a real life property management company!" July 22, 2025 5.0 We switched to hospitable when we were having a terrible experience with our property management company. Hospitable immediately brought us less stress, made us feel confident in managing our rental ourselves, and has features that have allowed us to "up our game" in the short term rental industry. I HIGHLY RECOMMEND. Pros It is super easy to use and incredibly reliable. It helps us craft personalized communication that we are getting great feedback from guests about. Cons There is currently no con I have experienced yet with working with hospitable. It is better than the property management company we previously used. Review Source KK Kara K. Senior Associate Accounting Used the software for: 1-2 years ### "The best that we've found" October 16, 2025 4.0 Pros The value for money compared to other competing products is what has made Hospitable worth it for our team. Cons Nothing comes to mind right now! We switched to a competing product (hoping to get a few additional features) for a few months earlier this year, and ultimately ended up switching back to Hospitable. Review Source SD Suzanne D. Co-Owner Import and Export Used the software for: 1-2 years ### "Great for your rental property " October 24, 2024 5.0 I have loved the convenience of having both of my rental platforms in one central location. I love the AI response options because they can word everything much better than I can. Pros The ease of having everything I need all in one central location. Cons Sometimes it will disconnect your accounts and you have to reconnect them. But that has not happened in a while-so maybe that has been fixed. Review Source Response from Hospitable.com November 5, 2024 Appreciate the review! VR Verified Reviewer Owner Real Estate Used the software for: 1-2 years ### "Great PMS for STR Management!" March 5, 2024 5.0 Pros Hospitable was the very first software I incorporated into my business. I manage my own STRs and it has been instrumental in helping me automate reservation management and guest messaging. Super user friendly UI that's easy and intuitive for anyone to learn and implement into their business. The customer service is also super helpful with their responses! They even sometimes send over a screen record to help you understand and answer your questions. Overall, Hospitable is a great PMS and I highly recommend it for anyone in the business! Cons Sometimes it takes more than 2-3 days for customer service to answer inquiries and it takes quite a while for bugs in their software to be investigated and resolved. I also wish Hospitable had more robust reporting. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Review Source Response from Hospitable.com May 16, 2024 Thank you for your review - we're so happy you consider us instrumental in automating reservation management and guest messaging! SB Shevi B. property management Hospitality Used the software for: 2+ years ### "I absolutely love this company and their software" April 29, 2020 5.0 Great company, great product. I swear by this company's software, it saves so much time for me, its super comfortable and without doubt helps me preform better as a host. Guests often express how happy they are with the quick replays, and the code is cleaver, so the automatic messaging is 98% of the time on point. (if not, its because i was lazy and did not make enough rules). I also have someone hired to do the guests communication for me, and if not for the software her job was much harder and I would have to pay her much more, so it very literately saves me money. But beyond the software, the company itself is incredibly pleasant to work with, they have supreme service, everyone is so sweet and friendly, you get very quick replays and help with everything you need. They are always very helpful and it feels like a personal connection. They were also extremely kind now, in the time of covid 19, and without me even asking have offered a discount. An act that was really heartwarming and encouraged me to write this review. If you want help managing your hosting properties, either you are a company or a private person, I can't recommend them more. The software and the company are as reliable and helpful as could get. Pros \*Very friendly and easy to use. Intuitive, simple and clear. great features: \*scheduled messages before, after and during stay \*automatic revives. \*cleaver coding - identifies the topic of people's questions and replays with a prepared answer. \* Fantastic statistical tools displaying data about performance, revenue, conversations with guests etc. \*You have the option for automatic replay in multiple languages - based on the guests language. \*full control over how much of the software you want involved in your work. \*Very affordable, and definitely worth my money. \*superb customer service. Cons I honestly love the software, have no complains. they used to send automatic daily updates about the ranking of the listing, which was a very helpful tool. You can still access the information now, but you need to get into the app and request for it and it's not automatic anymore. It's not a real problem, but I liked the automatic updates much more. Review Source KM Kami M. CEO Hospitality Used the software for: 1-2 years ### "Get your life back!" September 19, 2020 5.0 I could not be more pleased with the freedom Smartbnb has given me. : ) I only wish people would believe me when I tell them I only work 3 hours a week when I am running 18 doors at one time. Pros Before I started using SmartBnb I was anxious all the time about missing an inquiry or a booking request. I remember not even being able to really enjoy my time off because I had none. I run 18 listings now. I work less than 3 hours a week now that my systems are all set up in Smarbnb. It's not the easiest to stop and think through what and when the messaging goes out. But it's not the software's fault. It takes a lot of energy process to map your business. The easiest way for me was to whiteboard it and write down the life cycle of a guest. Once you do you will only need minor tweaks after that. I could not be more pleased with Smartbnb. It's so stinking smart!!! Don't waste another minute worrying about your business, systematize it! You will love it. Cons It's difficult to get started. There are a lot of moving pieces. You have to know which listing gets what messaging all the time and which ones getst the unique messaging. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hospitable.com Price Review Source CS Cameron S. Owner Real Estate Used the software for: 2+ years ### "Hospitable is an amazing channel manager" June 6, 2024 5.0 Hospitable is amazing and I would recommend vacation rental managers to use it. Pros Hospitable is easy to use, easy to learn and very user friendly. Cons This software has changed how I manage my vacation rentals, I would highly recommend it. Review Source Response from Hospitable.com June 12, 2024 Thank you for the glowing recommendation, Cameron! AL Angela L. Property Manager Real Estate Used the software for: Less than 6 months ### "Makes my life so much easier" October 21, 2019 4.0 Overall I love smartbnb. It saves me a lot of time and effort. It makes managing multiple properties a lot less of a headache and I would definitely recommend it. Pros I help oversee 10 short term rental properties across 6 different accounts. I love how I can easily see what's going on and respond to any customer for any property in one platform. You couldn't believe how time consuming it is to respond to people across so many different accounts. Also I LOVE how you can set up automated messages - ugh the best! This saves me an incredible amount of time every week! Cons The only thing I wish this smartbnb had was a mobile app which I know they're working on and I'm very excited for. Also I wish it was easier to set up manual tasks and reminders without having to go to the operations calendar and look up the customer. I wish you could do that all within the messaging section. There's also a fewww times the program bugged out on me but overall I really like the program. Reason for choosing Hospitable.com My porter had more limited functionality and was a lot more clunky but I liked how the task set up was easier and how you can opt to get notifications for all messages, not just first inquiries or reservations. Review Source Response from Hospitable.com October 22, 2019 We're delighted that Smartbnb is helping you run your business more easily and effectively! We also really appreciate your feedback: the mobile app will be ready very, very soon ;) And your recommendation about making manual tasks easier to set up is quite right, we will add this to the feedback pipeline. And of course, we will keep working on fixing bugs and making sure that Smartbnb is the most reliable platform in the short-term rental market :) JH Julya H. Head Hospitality Used the software for: Less than 6 months ### "Must Have For Busy People" June 12, 2024 5.0 It’s been a great investment to build and grow my property side business. Pros I don’t have all day to work on my rental property. I have a full time job, a young family, and a million other things keeping me busy. Paying for hospitable is hands down how I’ve done so well with my vacation rental - I set it and (mostly) forget it and it makes me look polished, organized, and super responsive with my guests. It saves me so much time and keeps me from making mistakes. Cons The learning curve. You do need to invest some time understanding all the functionalities on the front end. The price is also a bit high since I only have one property. I think the price keeps many people from using it. Review Source Response from Hospitable.com June 26, 2024 Thanks for the positive feedback, Julya WC William C. CEO Hospitality Used the software for: 2+ years ### "Outstanding Product from an Outstanding Team " April 30, 2020 5.0 They are a young and dynamic company and are able to deliver a great product with outstanding support. \[SENSITIVE CONTENT HIDDEN\] started on his own with the experience of managing his own properties - he has designed a very good platform that streamlines one of the most onerous workflows for any accommodation manager (guest communications). The team has now expanded and they push features regularly and connect with multiple OTAs Pros Beautiful UI with thoughtful design Good feature mix that add value to a property management business Automated messaging with a good level of sophistication & ease of use Airbnb connectivity a plus Automated reviews for Airbnb are particularly useful Cons Predictive messaging is not that practical in real life applications Review Source KS Kourtney S. Airbnb Host Hospitality Used the software for: 1-2 years ### "Smartbnb keeps me organized and makes me look awesome. " April 2, 2020 5.0 Exceptional. I would recommend it to all Airbnb hosts. I don't think I would be as successful or as organized had someone not recommended the software. Pros I love that I am able to set-up and schedule specific messages to potential future guests and guests from everything to inquiry requests, to check-in instructions, to review reminders. Also, the property manager and the cleaning team receives automated messages upon a booking confirmation, as soon as I do once a guest has booked my property. Because I utilize Smartbnb, I am able to keep my response time at 100% on the Airbnb platform, something that Airbnb looks at when evaluating Superhost status. Cons I don't really have any cons as I know no other software experience like this and I have had awesome success with the implementation and use. Review Source AB Angela B. Host Hospitality Used the software for: 6-12 months ### "Great for hosts" April 2, 2020 5.0 Pros This software helps manage the recurring messages needed to be sent to hosts. It helps the experience feel personal to the guest and allows us to quickly provide all the necessary information to guests at the most relevant time intervals before, during and after their stay. Cons There are functionalities that can be included to improve operations - such as messaging to cleaners - that would make this software more holistic in its applicability. There is limited functionality to message all cleaners on your "team" but something that would be useful would be the ability to have auto message sent to certain cleaners (i.e. those you have allocated to clean on a certain day), allow for confirmation type responses with cleaners and other use cases to bring the operations piece truly on board to this platform. Review Source NR Nick R. Operations Hospitality Used the software for: 6-12 months ### "Time Saved Makes it Well Worth It" April 24, 2020 5.0 Pros Allows me to stay in contact with guests proactively - before, during, and after a guest stays with us. Automating the email sequence means information is never missed going to the guests. Using short codes is nice to not have to write blocks of text repeatedly. Also, the short codes are nice when I need to update small aspects of text, I can write the sentence structure around a short code so updating something like a door code is very easy Cons The idea of being able to recognize what the a guest is asking and respond appropriately is an amazing idea --- but we've not gotten it to work consistently enough (or barely at all) to rely on it. So questions still need be answered manually most of the time (although the saved responses do make it quicker!) Review Source AJCF António Jorge Cardoso F. Pharmacy technician Hospital & Health Care Used the software for: 1-2 years ### "It's trully Smart and supportive " March 27, 2020 5.0 I have my main work as Pharmacy Technician, so Smartbnb help me doing mist of messaging making my time better. And when at home with family its gold and make magic helping me stay more focused in family time. I couldn't ask a better software. Pros All guests appreciate our messages and most really think they are sended on time manually by me, so the reviews always mentioned the quick replies. Cons It makes what is supposed to do, until today I'm very happy. But could add more features in the future like helping creating tips and guides ready to use when guests request help. Other features could be added but mainly now have what i most need. Review Source JN Jo N. Owner/Operator Hospitality Used the software for: 1-2 years ### "Easy to use, great support and integrity" April 23, 2020 5.0 I definitely recommend smartbnb and I would use it again. It was easy overall!! Pros I found it easy to get everything set up, the customer service reps very knowledgeable and supportive. I appreciated that while there may not be some of the features other products have what is important is that new functions/features are properly planned and tested. I never experienced any problems at all. Cons I would have liked integration with other accommodation platforms and the ability to collect payments but I do know these are things in the pipeline and being worked on. Review Source MM Matthew M. Business Owner Hospitality Used the software for: 6-12 months ### "Fantastic Features - mid range pricing" December 14, 2020 5.0 Overall the experience was quite good. It is a tad expensive but worth it. I think they're better than most competition, but for those who are lean in their operations, they will seek other smart messaging options. I would recommend options for smaller hosts that fit their pricing as well. Pros I love the AI function of the smart messaging feature. It frees up loads of time from the host perspective and allows you to maintain 100% contact with all prospective guests. Cons I think it is fairly expensive, but it also continues to provide a variety of options. However, I am of the opinion that you don't have to offer everything. Just be really good at 1 or a couple of things. SmartBnB is really good at messaging for BNB Hosts. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.