--- title: "Hospitable.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Hospitable.com the right Hospitality Property Management solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/189280/smartbnb/reviews/" page_type: "reviews" language: "en" --- Hospitable.com 4.7 (143) [View alternatives](https://www.capterra.com/p/189280/smartbnb/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Hospitable.com Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Kristy K co-ownerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “The automation tools help streamline guest communication and reduce repetitive manual tasks for managing vacation rentals.“ January 2, 2026 Kristy K co-ownerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “The ticket was closed during a holiday without resolution. While the software works, the lack of customer service flexibility and retention focus makes it difficult to recommend.“ January 2, 2026 AW Andrea W DirectorHospitality, Self-employedUsed the software for: Less than 6 months. “Hospitable immediately brought us less stress, made us feel confident in managing our rental ourselves, and has features that have allowed us to "up our game" in the short term rental industry.“ July 22, 2025 Julian F MDReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I don't like the name! When I used it it was called SmartBNB - I also don't know how it's developed with integrations with other OTA's.“ April 27, 2026 PS Perry S Property ManagerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Hospitable does an excellent job of managing short-term rental listings, calendars, and communications across multiple platforms.“ October 30, 2024 DM Danny M OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The biggest issue with using hospitable is that they don't have as many features and integrations as of the larger companies. But if you're only managing if you properties it's probably fine.“ July 24, 2025 CK Celeste K OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “This service saves me so much time and stress knowing it’s taken care of without me having to check every single booking .“ October 23, 2024 am ahmed m ownerHospitality, Self-employedUsed the software for: Less than 6 months. “On top of that, my owner statement got completely messed up, and I still haven’t received any clear answers.“ November 7, 2025 ## Showing most helpful reviews Showing 1-25 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel J. Owner operator Hospitality Used the software for: 2+ years ### "Can't recommend Hospitable enough - ideal for most small to medium size STR operators" August 20, 2025 5.0 They've turned me into a very loyal customer. It is extremely reliable and makes operating our short term rentals so much easier than it would otherwise be. Price point is very fair. Pros Extremely intuitive for someone not technically savvy and functionality and reliability are top notch. It is great software both via the app and the website. Customer service is excellent and rarely needed. Cons I've had very few complaints and can't think of anything overarching to warn someone about. I guess part of its ease of use is that it focuses on the most needed functionality for someone operating a property, but doesn't necessarily give you all the bells and whistles that more expensive software might offer. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hospitable.com Price and great reputation. Seemed very intuitive from the jump. Review Source Jonathan H. Founder Computer Software Used the software for: I used a free trial ### "Phenomenal - I have tried it all - finally a company that deserves 5 stars in so many ways" January 24, 2020 5.0 This company solved most of my problems I was looking to solve by looking for a channel manager. I had created 150k/year of sales from just airbnb in just a year and new I needed to scale my biz, but I also knew I would not be able to handle more administrative work without finding a way to delegate and automate more fully. I knew I needed to scale to different marketplaces, VRBO, then flipkey, then booking.com... but knew I needed an integrative software to manage that process. I hunted and hunted, I reviewed 50 or 60 tools, pricing structures, features, claims, I tried 20 free trials, I actually set up 8 different tools, until I finally tried this one. While every other tool had a fundamental problem - profoundly over charging, taking a % of your company ( % of sales ), broken essential features like chat features ( tokeet ), broken import/export/linked listing features ( guesty )... this one didnt. Superhost tools was an exception - solid little tool for what it does, but SmartBNB does the same stuff - BETTER... specifically superhost tools automates communication - which is sometimes profoundly out of context but better then nothing, and smartBNB enables review of scheduled messages, which lets you edit them to fit to context. It literally does almost EVERYTHING I could have wanted, but BETTER. While the calendar feature needs a simple fix ( scrolling is the only workable means for that for ease of use like Airbnb ) - THIS is the app to set up and follow. Pros \- $7/listing - No setup costs - Enabled automation of 90% of my communications - I can review communications that are scheduled automatically BEFORE they go out - They don't want a percentage of my COMPANY to provide a killer service ( no % of sales model ) - They are under priced and over deliver - They under sell and overdeliver I have tried SO many tools!! Guesty and Tokeet were so glitchy they cost me money to try to setup. Guesty wanted $1000 just to set me up AND a PERCENTAGE OF MY COMPANY ( % of gross sales ) STAY AWAY from any company like that! Wheelhouse automated my prices, for a PERCENTAGE OF MY COMPANY - meh. Guesty promised to scale my ads and failed miserably. Tokeet's chat feature was garbage, but import/export listing feature was awesome. In the end, you can only hook up one channel manager to your airbnb account, so if your like me, you have got to decide on one at a time. I have tried 8 and reviewed 50-60... and Im done looking. SmartBNB delivered in almost every way I could have wanted. - Dirt cheap for what you get - Perfect communications channel w guests ( I am super picky ) - Seamless automated messages WITH THE ABILITY TO REVIEW THEM BEFORE THEY GO OUT - Bad Review strategies and are automated, rational, and effective - Almost instant, and intelligent customer service - Killer Documentation that actually trains you and almost never confuses you - Phenomenal - like off the charts phenomenal customer service tools. Cons \- The calendar viewing is weak. Its fine because you can just use Airbnbs... but to improve it guys: clicking to go to the next month? Really? You cant scroll to Jan 15th to feb 15th? Fix that. Make it scroll like airbnbs please immediately. I don't touch that, but again, its not really a point against the company because you don't actually need to use it, I can get everything from the airbnb cal with info imported via Ical from the other sites. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) This app is profoundly better and a tiny fraction of the cost Review Source VR Verified Reviewer co-owner Marketing and Advertising Used the software for: 2+ years ### "Lack of Customer Service Overshadows the Product" January 2, 2026 1.0 The product itself is functional and does what it’s designed to do, but my overall experience was negatively impacted by how a billing issue was handled. A same-day payment problem caused by a card change was corrected within an hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation offered. The ticket was closed during a holiday without resolution. While the software works, the lack of customer service flexibility and retention focus makes it difficult to recommend. Pros The automation tools help streamline guest communication and reduce repetitive manual tasks for managing vacation rentals. However, similar automation features are available on other platforms as well. Cons Customer service and billing flexibility. A same-day payment issue caused by a card change was resolved within approximately one hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation path offered. The support ticket was later closed due to a holiday without resolution. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hospitable.com thought it was good- found out differently when I had issues that customer service had to handle. Their customer service is not good. Review Source Julian F. MD Real Estate Used the software for: Less than 6 months ### "Good entry level PMS" April 27, 2026 5.0 Pros Good value for money PMS - Did the basic channel manager functions that we needed at the time(Combined inbox, channel sync.) Cons I don't like the name! When I used it it was called SmartBNB - I also don't know how it's developed with integrations with other OTA's. Review Source DM Danny M. Owner Hospitality Used the software for: 1-2 years ### "Easy to use, good value, but lacks a few features" July 24, 2025 5.0 My overall experience with hospitable good. The only reason I changed to use a different PMS was because we are a growing property management company and needed more features to support that. I would recommend them to anyone self managing or someone that has a few properties. Pros Hospitable is extremely easy to learn. It only took me a few days to get the hang of it. Also the cost is only about $50 per month. So it was good value. They also have good phone support. Cons The biggest issue with using hospitable is that they don't have as many features and integrations as of the larger companies. But if you're only managing if you properties it's probably fine. Review Source Response from Hospitable.com July 25, 2025 Hi Danny, thanks for your review. We have built out a lot of new functionality for property management companies that you might not have seen. We'd love the opportunity to tell you more about them and/or to hear why those features weren't a good fit with you. Drop us an email at marketing@hospitable.com if you can share more detailed feedback aM ahmed M. owner Hospitality Used the software for: Less than 6 months ### "This website is a total letdown " November 7, 2025 1.0 Hospitable has been extremely disappointing when it comes to customer service. Even after paying for their priority support plan, they don’t respond or provide any real help. Their regular agents are unhelpful and often give wrong information. For example, several agents told me it wasn’t possible to have a direct website for each property, but two weeks later, someone else confirmed that it actually is. On top of that, my owner statement got completely messed up, and I still haven’t received any clear answers. It’s unacceptable to charge for a service and then provide nothing in return. They definitely don’t deserve the high ratings they have on Capterra. Pros App is great on both iOS and android UI is intuitive for the most part Calendar sync works Other options to push information to OTAs also generally works Cons Absolutely nightmare of a customer service None of the agents know anything Things break constantly Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Hospitable.com Cheaper overall But customer service offsets any potential savings Review Source Response from Hospitable.com November 13, 2025 Hi Ahmed, thanks for leaving your review here. We've shared your feedback with our Director of Support so that they can see if there are gaps in team knowledge that need addressing. I can see that you still have an open ticket with our support team, and I'm sure they will help to provide clarity on your owner statement question. VR Verified Reviewer Owner Hospitality Used the software for: Less than 6 months ### "Cheap but very unreliable" May 27, 2025 2.0 Pros They have more features and the competition and they are still cheaper for small accounts. I think that sums up their pros. Cons Some of their features simply don't work, so you're not getting what you're paying for. Some are very core features like autoamted messages or auto-syncing with Airbnb. Their support team is very bad. Their user interface is hard to navigate, both on mobile and computer. Review Source Response from Hospitable.com May 31, 2025 Hi there, we'd be happy to review your issues in more detail. Automated messages and our connection with Airbnb are indeed our core features that all of our customers use. They seem to be working effectively for all other hosts, so it may be that your account is not configured correctly. We'd also be happy to organize an onboarding call with you to help you better learn how to navigate the platform. AW Andrea W. Director Hospitality Used the software for: Less than 6 months ### "Better than a real life property management company!" July 22, 2025 5.0 We switched to hospitable when we were having a terrible experience with our property management company. Hospitable immediately brought us less stress, made us feel confident in managing our rental ourselves, and has features that have allowed us to "up our game" in the short term rental industry. I HIGHLY RECOMMEND. Pros It is super easy to use and incredibly reliable. It helps us craft personalized communication that we are getting great feedback from guests about. Cons There is currently no con I have experienced yet with working with hospitable. It is better than the property management company we previously used. Review Source RM Ryan M. Property Manager Real Estate Used the software for: 6-12 months ### "Must have for BnB hosts. " March 14, 2025 5.0 Lovely experience with a product offering a lot of features. Pros It’s easy to use, affordable, and integrates well. It saves me a lot of time as a host. Cons There isn’t anything to comes to mind that I dislike. Review Source Response from Hospitable.com March 19, 2025 Hey Ryan - we appreciate your feedback and support! We try our best to keep the product user-friendly and seamless to connect throughout your workflows. If you have any feature requests or other feedback we'd love to hear it! KK Kara K. Senior Associate Accounting Used the software for: 1-2 years ### "The best that we've found" October 16, 2025 4.0 Pros The value for money compared to other competing products is what has made Hospitable worth it for our team. Cons Nothing comes to mind right now! We switched to a competing product (hoping to get a few additional features) for a few months earlier this year, and ultimately ended up switching back to Hospitable. Review Source CK Celeste K. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Highly recommend " October 23, 2024 5.0 It’s great! Very user friendly . Quick to get running and get the hang of . Pros Hospitable makes it so easy to manage my STR remotely. The automated messaging and lock code changes are worth their weight in gold . This service saves me so much time and stress knowing it’s taken care of without me having to check every single booking . The review reminders and AI reviews also makes it a breeze to review guests. Calendar integration with air bnb is seamless and the notifications to my cleaning team keep us working in smooth order so a turn over is never missed . Cons It would be amazing if they could have pricing software built in so I didn’t also have to use Pricelabs . Would rather have it all in one place . Review Source Response from Hospitable.com November 5, 2024 Thank you for the kind words and the feedback MB Michelle B. owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "LOVE LOVE LOVE" October 24, 2024 5.0 Love it and worth the money not having to pay someone else to manage it for me. Pros Love how easy they make my life. The platform works so well with managing all the channels to really make my life easier. Also love the AI feature to make me sound so much nicer in my emails. I do manage my property from 3000 miles away. Cons I have one little glitch in the task area. I can't click on the circle to schedule a cleaner because it sends the wrong date but we did figure out that I can do it from the operations list and it is right. Review Source Response from Hospitable.com November 5, 2024 Thanks for flagging that feedback here, Michelle! VR Verified Reviewer Owner Real Estate Used the software for: 1-2 years ### "Great PMS for STR Management!" March 5, 2024 5.0 Pros Hospitable was the very first software I incorporated into my business. I manage my own STRs and it has been instrumental in helping me automate reservation management and guest messaging. Super user friendly UI that's easy and intuitive for anyone to learn and implement into their business. The customer service is also super helpful with their responses! They even sometimes send over a screen record to help you understand and answer your questions. Overall, Hospitable is a great PMS and I highly recommend it for anyone in the business! Cons Sometimes it takes more than 2-3 days for customer service to answer inquiries and it takes quite a while for bugs in their software to be investigated and resolved. I also wish Hospitable had more robust reporting. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Review Source Response from Hospitable.com May 16, 2024 Thank you for your review - we're so happy you consider us instrumental in automating reservation management and guest messaging! MO Michel O. CEO Internet Used the software for: 2+ years ### "Perfect except a persistant BUG on booking.com sync" August 15, 2023 4.0 Good Pros The owner access and guest portal which are perfect Cons BUG on booking.com SYNCING. When syncing with Booking.com, all existing calendar restrictions are deleted. For exemple, if you set allowed checkin/checkout days in Booking extranet, theses restrictions are deleted when Hospitable syncs. So, it is not possible to keep calendar consistency between Airbnb, Vrbo and Booking. I mentioned it to Hospitable team which is dragging on this issue. Alternatives considered [Uplisting](https://www.capterra.com/p/154137/Uplisting/) Reason for choosing Hospitable.com Owner portal and guest messaging Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Hospitable pricing model Review Source Response from Hospitable.com August 29, 2023 Thanks Michel - we appreciate the feedback CW Casey W. Office Manager Media Production Used the software for: Less than 6 months ### "Everything in one place!" September 19, 2024 4.0 Overall positive experience and essential for multiple bookings. Pros This is an easy to navigate platform and allows you to manage all your listings in one place, double booking is much less likely which is great. The customer support is incredibly helpful and kind. Cons Subscription fees are pricey and there are occasional technical issue that can be disruptive, but that is pretty standard. Review Source Response from Hospitable.com September 23, 2024 Thank you for your honest review, Casey! CM Cristina M. Admin Hospitality Used the software for: 2+ years ### "Best Property Management Messaging System" April 22, 2020 5.0 Overall experience: Happy camper here! Simple set up, variety of languages, cost effective, great customer service, teams can access their areas in the system without a problem, you can manage multiple platforms, metrics, CRM and continuous improvement. It can't get any better. Pros We have been using Smartbnb since they began. We have seen them grow and develop their software always keeping both administrator and guests in mind. In my opinion, their customer service is one of the BEST in the industry. Cons This is a simple yet effective software and the team keeps on developing new tools all the time. Perhaps a better app for phones could be an improvement, nonetheless, what is offered at the moment works! Reason for choosing Hospitable.com Ease of use, great and fast responding customer service, not a technical or difficult to handle system, existing options to request improvements in the platform for future development and a feeling of partnership with them through all communications. Review Source JC Jared C. COO Leisure, Travel & Tourism Used the software for: 2+ years ### "SmartBnB Is Amazing! " April 4, 2020 5.0 Pros We love the automation of messaging within Airbnb. This automated messaging has allowed us to scale quickly and provide high levels of customer service. The ability to customize and create message templates that are unique to the quest/property is like magic. We also love the financial reporting which we use heavily to track our progress, make strategic decisions and share results with our clients. Cons Not much. Our only let down about the software is that at the current time it only allows for the integration with HomeAway/VRBO and Airbnb. They focus on the quality (full API connection vs iCal links) of these connections and not quantity which we appreciate. Alternatives considered [Tokeet](https://www.capterra.com/p/155340/Tokeet/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Review Source YL Yaroslav L. Investor Real Estate Used the software for: 1-2 years ### "Best money spent" April 3, 2020 5.0 Amazing. I love the company and their product. And it keeps getting better every year. Pros I most love that this software allows to automate 80% of communication with guests. I never have to worry about check-in instructions, parking instructions, leaving reviews and many other small communication things. I love the price of Smartbnb as it's very affordable for anyone doing short term rentals. And the support has always been quick and amazing. Cons It's not magic. You have to sit down and learn and try and test certain features. So it does take some time to learn what are the best settings that suit your needs as the software can be customised in incredible detail. Review Source Response from Hospitable.com April 20, 2020 Thanks Yaroslav for your feedback. Sadly, magic always require some degree of work, depending on how custom you want your setup to be. What we help with is the ROI on that initial time investment. Let us know if there is anything we can do to make it faster on your end! WU Wayne U. Host Real Estate Used the software for: Less than 6 months ### "I love Hospitable" December 6, 2021 5.0 Communication with my guests is made easy with their software. Whenever I have an issue, support is very easy to connect with and will respond shortly after my request, many times in real-time, chat. Pros I love the multi-channel messaging and the ability to take great control over scheduled messages. Cons Some of the options are not quite ready. Additional channels need to be added, like TripAdvisor, etc. Reason for choosing Hospitable.com The price is great and straightforward and the features are awesome! Review Source MS Monika S. Revenue Manager Real Estate Used the software for: 6-12 months ### "Thanks to smartbnb keeping our response rates very high while saving our time !" April 3, 2020 5.0 We're avoiding mistakes that can occur when sending messages without automatization. Also it saves loads of time of our emploees with sending automatic templates, more to that, no one has to remember about sending them to each guest ! Pros It makes managing many properties very easy in terms of guest comunication. We're keeping our response rates very high. Really great feature is automatic guest review. It helps to save a lot of time and energy. Cons I would love to see integration with other portals than airbnb. Booking.com would be great as it is another big player in a short term rental OTA's. We're missing the feature of responding to the guest reviews (automated). Reason for choosing Hospitable.com It seemed to be the best one on the market and the bigest one, which means taht every time airbnb changes something in the guest-host communication, they'll be the one of the first ones to be informed and to customize their programm. Review Source CG Carole G. Vacation Rental Manager Real Estate Used the software for: 6-12 months ### "A great way to manage vacation rentals!" July 18, 2022 5.0 I love this platform for my two properties and should have joined earlier. Saving me time and being more efficient. Pros I like that fact that all my listings with all platforms are in one place. I love the app. Cons Sharing my calendar with the cleaning crew is not working. Reason for choosing Hospitable.com I did a trial for 4 products before choosing Hospitable and this absolutely fitted my needs. Review Source pH phil H. owner Real Estate Used the software for: 1-2 years ### "Essential for providing consistently excellent customer service" May 9, 2020 5.0 Great software for automating event based messages. Also provides hosts with a central dashboard for guest communication. Pros Allows for automated, event-based messaging for short term rental operators. Construct the perfect message once and have it sent to guests exactly the same every time. Lots of customization options to personalize the message and help the guest feel like they are unique and special. Cons The ability to automatically answer questions based on AI is a promising idea but only works for a few basic questions like early check-in. It is very hard to train the system to recognize other frequently asked questions. Review Source GW Gavin W. self employeed Hospitality Used the software for: 2+ years ### "Awesome, awesome product! " April 6, 2020 5.0 Wonderful! Great customer service! Great product! Pros We love everything about this software. It is a key part of helping us manage our customer base and we wouldn't want to be without it. It's a MUST HAVE! Easy to use & very functional and "smart." Cons We feel it's great as is! Keep doing what you are doing! Review Source Response from Hospitable.com April 20, 2020 Thanks a lot Gavin for your great words after using our product for 2 years! If there is anything we can do to improve your experience, feel free to let us know! CB Christine B. President/Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Simply the best " November 21, 2020 5.0 Fantastic, can't go without it. Pros It does almost anything you want it to. It is so SMART. No other messaging tool compares to this and it's automated 95% of my communication, and given me over 800 reviews on OTA's praising how good our communication is. Fantastic customer support too and easy to set up once you understand how the tool can be used. Cons It only works on Airbnb and VRBO and I wish I could use it for emails and other OTA's. Review Source Response from Hospitable.com November 23, 2020 Thanks for the kind words, Christine! Keep your eyes peeled for some additional channels coming over the next few months. NN Ntsako N. CEO Hospitality Used the software for: Less than 6 months ### "Smartbnb changed everything" October 21, 2019 5.0 TIME!!! Pros I like the ease of use, its very intuitive, even if i give it someone who has never been exposed to the software, they are still able to learn the ropes pretty quickly Cons Sometimes messages require me to review and send, e.g booking confirmation, but its only been happening recently, so hopefully they will fix this Review Source Response from Hospitable.com November 5, 2019 Thank you so much for your review! We really appreciate your feedback. Our designers and developers are constantly working on making sure the software is easy to use for all kinds of users. You mentioned in the 'cons' section that sometimes you need to review messages before they go out, like booking confirmations. I have good news for you! If you go to your account settings you can switch on the option to send messages to returning guests. It's switched off by default but if you turn it on, then the confirmations will go out automatically! We hope you will continue to trust us to save you time in the future :) Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.