# Hospitable.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Hospitable.com the right Hospitality Property Management solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/189280/smartbnb/reviews

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Hospitable.com

4.7 (143)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 6th, 2026

# Reviews of Hospitable.com

Ease of use

4.7

Customer Service

4.6

## Pros and Cons in Reviews

AW

Andrea W

DirectorHospitality, Self-employedUsed the software for: Less than 6 months.

“Hospitable immediately brought us less stress, made us feel confident in managing our rental ourselves, and has features that have allowed us to "up our game" in the short term rental industry.“

July 22, 2025

Kristy K

co-ownerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years.

“The ticket was closed during a holiday without resolution. While the software works, the lack of customer service flexibility and retention focus makes it difficult to recommend.“

January 2, 2026

Kristy K

co-ownerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years.

“The automation tools help streamline guest communication and reduce repetitive manual tasks for managing vacation rentals.“

January 2, 2026

DM

Danny M

OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years.

“The biggest issue with using hospitable is that they don't have as many features and integrations as of the larger companies. But if you're only managing if you properties it's probably fine.“

July 24, 2025

PS

Perry S

Property ManagerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months.

“Hospitable does an excellent job of managing short-term rental listings, calendars, and communications across multiple platforms.“

October 30, 2024

Julian F

MDReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months.

“I don't like the name! When I used it it was called SmartBNB - I also don't know how it's developed with integrations with other OTA's.“

April 27, 2026

CK

Celeste K

OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months.

“This service saves me so much time and stress knowing it’s taken care of without me having to check every single booking .“

October 23, 2024

am

ahmed m

ownerHospitality, Self-employedUsed the software for: Less than 6 months.

“On top of that, my owner statement got completely messed up, and I still haven’t received any clear answers.“

November 7, 2025

## Showing most helpful reviews

Showing 1-25 of 143 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

Daniel J.  
Owner operator  
Hospitality  
Used the software for: 2+ years

### "Can't recommend Hospitable enough - ideal for most small to medium size STR operators"

August 20, 2025

5.0

They've turned me into a very loyal customer. It is extremely reliable and makes operating our short term rentals so much easier than it would otherwise be. Price point is very fair.

Pros

Extremely intuitive for someone not technically savvy and functionality and reliability are top notch. It is great software both via the app and the website. Customer service is excellent and rarely needed.

Cons

I've had very few complaints and can't think of anything overarching to warn someone about. I guess part of its ease of use is that it focuses on the most needed functionality for someone operating a property, but doesn't necessarily give you all the bells and whistles that more expensive software might offer.

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hospitable.com

Price and great reputation. Seemed very intuitive from the jump.

Review Source

Jonathan H.  
Founder  
Computer Software  
Used the software for: I used a free trial

### "Phenomenal - I have tried it all - finally a company that deserves 5 stars in so many ways"

January 24, 2020

5.0

This company solved most of my problems I was looking to solve by looking for a channel manager. I had created 150k/year of sales from just airbnb in just a year and new I needed to scale my biz, but I also knew I would not be able to handle more administrative work without finding a way to delegate and automate more fully. I knew I needed to scale to different marketplaces, VRBO, then flipkey, then booking.com... but knew I needed an integrative software to manage that process. I hunted and hunted, I reviewed 50 or 60 tools, pricing structures, features, claims, I tried 20 free trials, I actually set up 8 different tools, until I finally tried this one. While every other tool had a fundamental problem - profoundly over charging, taking a % of your company ( % of sales ), broken essential features like chat features ( tokeet ), broken import/export/linked listing features ( guesty )... this one didnt. Superhost tools was an exception - solid little tool for what it does, but SmartBNB does the same stuff - BETTER... specifically superhost tools automates communication - which is sometimes profoundly out of context but better then nothing, and smartBNB enables review of scheduled messages, which lets you edit them to fit to context. It literally does almost EVERYTHING I could have wanted, but BETTER. While the calendar feature needs a simple fix ( scrolling is the only workable means for that for ease of use like Airbnb ) - THIS is the app to set up and follow.

Pros

\- $7/listing - No setup costs - Enabled automation of 90% of my communications - I can review communications that are scheduled automatically BEFORE they go out - They don't want a percentage of my COMPANY to provide a killer service ( no % of sales model ) - They are under priced and over deliver - They under sell and overdeliver I have tried SO many tools!! Guesty and Tokeet were so glitchy they cost me money to try to setup. Guesty wanted $1000 just to set me up AND a PERCENTAGE OF MY COMPANY ( % of gross sales ) STAY AWAY from any company like that! Wheelhouse automated my prices, for a PERCENTAGE OF MY COMPANY - meh. Guesty promised to scale my ads and failed miserably. Tokeet's chat feature was garbage, but import/export listing feature was awesome. In the end, you can only hook up one channel manager to your airbnb account, so if your like me, you have got to decide on one at a time. I have tried 8 and reviewed 50-60... and Im done looking. SmartBNB delivered in almost every way I could have wanted. - Dirt cheap for what you get - Perfect communications channel w guests ( I am super picky ) - Seamless automated messages WITH THE ABILITY TO REVIEW THEM BEFORE THEY GO OUT - Bad Review strategies and are automated, rational, and effective - Almost instant, and intelligent customer service - Killer Documentation that actually trains you and almost never confuses you - Phenomenal - like off the charts phenomenal customer service tools.

Cons

\- The calendar viewing is weak. Its fine because you can just use Airbnbs... but to improve it guys: clicking to go to the next month? Really? You cant scroll to Jan 15th to feb 15th? Fix that. Make it scroll like airbnbs please immediately. I don't touch that, but again, its not really a point against the company because you don't actually need to use it, I can get everything from the airbnb cal with info imported via Ical from the other sites.

Switched from

[Guesty](https://www.capterra.com/p/159377/Guesty/)

This app is profoundly better and a tiny fraction of the cost

Review Source

VR

Verified Reviewer  
co-owner  
Marketing and Advertising  
Used the software for: 2+ years

### "Lack of Customer Service Overshadows the Product"

January 2, 2026

1.0

The product itself is functional and does what it’s designed to do, but my overall experience was negatively impacted by how a billing issue was handled. A same-day payment problem caused by a card change was corrected within an hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation offered. The ticket was closed during a holiday without resolution. While the software works, the lack of customer service flexibility and retention focus makes it difficult to recommend.

Pros

The automation tools help streamline guest communication and reduce repetitive manual tasks for managing vacation rentals. However, similar automation features are available on other platforms as well.

Cons

Customer service and billing flexibility. A same-day payment issue caused by a card change was resolved within approximately one hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation path offered. The support ticket was later closed due to a holiday without resolution.

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Hospitable.com

thought it was good- found out differently when I had issues that customer service had to handle. Their customer service is not good.

Review Source

Julian F.  
MD  
Real Estate  
Used the software for: Less than 6 months

### "Good entry level PMS"

April 27, 2026

5.0

Pros

Good value for money PMS - Did the basic channel manager functions that we needed at the time(Combined inbox, channel sync.)

Cons

I don't like the name! When I used it it was called SmartBNB - I also don't know how it's developed with integrations with other OTA's.

Review Source

DM

Danny M.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Easy to use, good value, but lacks a few features"

July 24, 2025

5.0

My overall experience with hospitable good. The only reason I changed to use a different PMS was because we are a growing property management company and needed more features to support that. I would recommend them to anyone self managing or someone that has a few properties.

Pros

Hospitable is extremely easy to learn. It only took me a few days to get the hang of it. Also the cost is only about $50 per month. So it was good value. They also have good phone support.

Cons

The biggest issue with using hospitable is that they don't have as many features and integrations as of the larger companies. But if you're only managing if you properties it's probably fine.

Review Source

Response from Hospitable.com

July 25, 2025

Hi Danny, thanks for your review. We have built out a lot of new functionality for property management companies that you might not have seen. We'd love the opportunity to tell you more about them and/or to hear why those features weren't a good fit with you. Drop us an email at marketing@hospitable.com if you can share more detailed feedback

aM

ahmed M.  
owner  
Hospitality  
Used the software for: Less than 6 months

### "This website is a total letdown "

November 7, 2025

1.0

Hospitable has been extremely disappointing when it comes to customer service. Even after paying for their priority support plan, they don’t respond or provide any real help. Their regular agents are unhelpful and often give wrong information. For example, several agents told me it wasn’t possible to have a direct website for each property, but two weeks later, someone else confirmed that it actually is. On top of that, my owner statement got completely messed up, and I still haven’t received any clear answers. It’s unacceptable to charge for a service and then provide nothing in return. They definitely don’t deserve the high ratings they have on Capterra.

Pros

App is great on both iOS and android UI is intuitive for the most part Calendar sync works Other options to push information to OTAs also generally works

Cons

Absolutely nightmare of a customer service None of the agents know anything Things break constantly

Alternatives considered

[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)

Reason for choosing Hospitable.com

Cheaper overall But customer service offsets any potential savings

Review Source

Response from Hospitable.com

November 13, 2025

Hi Ahmed, thanks for leaving your review here. We've shared your feedback with our Director of Support so that they can see if there are gaps in team knowledge that need addressing. I can see that you still have an open ticket with our support team, and I'm sure they will help to provide clarity on your owner statement question.

VR

Verified Reviewer  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Cheap but very unreliable"

May 27, 2025

2.0

Pros

They have more features and the competition and they are still cheaper for small accounts. I think that sums up their pros.

Cons

Some of their features simply don't work, so you're not getting what you're paying for. Some are very core features like autoamted messages or auto-syncing with Airbnb. Their support team is very bad. Their user interface is hard to navigate, both on mobile and computer.

Review Source

Response from Hospitable.com

May 31, 2025

Hi there, we'd be happy to review your issues in more detail. Automated messages and our connection with Airbnb are indeed our core features that all of our customers use. They seem to be working effectively for all other hosts, so it may be that your account is not configured correctly. We'd also be happy to organize an onboarding call with you to help you better learn how to navigate the platform.

AW

Andrea W.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "Better than a real life property management company!"

July 22, 2025

5.0

We switched to hospitable when we were having a terrible experience with our property management company. Hospitable immediately brought us less stress, made us feel confident in managing our rental ourselves, and has features that have allowed us to "up our game" in the short term rental industry. I HIGHLY RECOMMEND.

Pros

It is super easy to use and incredibly reliable. It helps us craft personalized communication that we are getting great feedback from guests about.

Cons

There is currently no con I have experienced yet with working with hospitable. It is better than the property management company we previously used.

Review Source

RM

Ryan M.  
Property Manager  
Real Estate  
Used the software for: 6-12 months

### "Must have for BnB hosts. "

March 14, 2025

5.0

Lovely experience with a product offering a lot of features.

Pros

It’s easy to use, affordable, and integrates well. It saves me a lot of time as a host.

Cons

There isn’t anything to comes to mind that I dislike.

Review Source

Response from Hospitable.com

March 19, 2025

Hey Ryan - we appreciate your feedback and support! We try our best to keep the product user-friendly and seamless to connect throughout your workflows. If you have any feature requests or other feedback we'd love to hear it!

KK

Kara K.  
Senior Associate  
Accounting  
Used the software for: 1-2 years

### "The best that we've found"

October 16, 2025

4.0

Pros

The value for money compared to other competing products is what has made Hospitable worth it for our team.

Cons

Nothing comes to mind right now! We switched to a competing product (hoping to get a few additional features) for a few months earlier this year, and ultimately ended up switching back to Hospitable.

Review Source

CK

Celeste K.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Highly recommend "

October 23, 2024

5.0

It’s great! Very user friendly . Quick to get running and get the hang of .

Pros

Hospitable makes it so easy to manage my STR remotely. The automated messaging and lock code changes are worth their weight in gold . This service saves me so much time and stress knowing it’s taken care of without me having to check every single booking . The review reminders and AI reviews also makes it a breeze to review guests. Calendar integration with air bnb is seamless and the notifications to my cleaning team keep us working in smooth order so a turn over is never missed .

Cons

It would be amazing if they could have pricing software built in so I didn’t also have to use Pricelabs . Would rather have it all in one place .

Review Source

Response from Hospitable.com

November 5, 2024

Thank you for the kind words and the feedback

MB

Michelle B.  
owner  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "LOVE LOVE LOVE"

October 24, 2024

5.0

Love it and worth the money not having to pay someone else to manage it for me.

Pros

Love how easy they make my life. The platform works so well with managing all the channels to really make my life easier. Also love the AI feature to make me sound so much nicer in my emails. I do manage my property from 3000 miles away.

Cons

I have one little glitch in the task area. I can't click on the circle to schedule a cleaner because it sends the wrong date but we did figure out that I can do it from the operations list and it is right.

Review Source

Response from Hospitable.com

November 5, 2024

Thanks for flagging that feedback here, Michelle!

CM

Casey M.  
CFO  
Commercial Real Estate  
Used the software for: 6-12 months

### "Great channel management for less than the other guys."

June 13, 2024

5.0

Pros

They offer comprehensive channel management at a fair price. My short term rental business is just a small percentage of my real estate investment portfolio. Without the proper management, it can be more work than all of the others combined. With Hospitable there is a learning curve, but once you dial it in, it's pretty much hands off of your hands on team is solid!

Cons

Difficult to reach customer service. We are in different time zones and everything is done though chat. I have a substantial work life and trying to get issues resolved in the amount of time I have to devote to it was problematic at first. Obvious growing pains for me and Hospitable as well. I also don't appreciate that you can pay for upgraded customer service.

Reason for choosing Hospitable.com

I started with Hospitable and didn't want to start over from scratch programming another channel manager. There's a lot of time, effort and learning that goes into it. Especially when customer service isn't in real time. If Hospitable hadn't resolved some of the major issues; staying connected to VRBO was a big one. I would have jumped ship but they're growing, continually add more features based on feedback from the users. Also, the service is more reliable than ever before.

Review Source

Response from Hospitable.com

June 26, 2024

Thank you for your review, Casey

SB

Shevi B.  
property management  
Hospitality  
Used the software for: 2+ years

### "I absolutely love this company and their software"

April 29, 2020

5.0

Great company, great product. I swear by this company's software, it saves so much time for me, its super comfortable and without doubt helps me preform better as a host. Guests often express how happy they are with the quick replays, and the code is cleaver, so the automatic messaging is 98% of the time on point. (if not, its because i was lazy and did not make enough rules). I also have someone hired to do the guests communication for me, and if not for the software her job was much harder and I would have to pay her much more, so it very literately saves me money. But beyond the software, the company itself is incredibly pleasant to work with, they have supreme service, everyone is so sweet and friendly, you get very quick replays and help with everything you need. They are always very helpful and it feels like a personal connection. They were also extremely kind now, in the time of covid 19, and without me even asking have offered a discount. An act that was really heartwarming and encouraged me to write this review. If you want help managing your hosting properties, either you are a company or a private person, I can't recommend them more. The software and the company are as reliable and helpful as could get.

Pros

\*Very friendly and easy to use. Intuitive, simple and clear. great features: \*scheduled messages before, after and during stay \*automatic revives. \*cleaver coding - identifies the topic of people's questions and replays with a prepared answer. \* Fantastic statistical tools displaying data about performance, revenue, conversations with guests etc. \*You have the option for automatic replay in multiple languages - based on the guests language. \*full control over how much of the software you want involved in your work. \*Very affordable, and definitely worth my money. \*superb customer service.

Cons

I honestly love the software, have no complains. they used to send automatic daily updates about the ranking of the listing, which was a very helpful tool. You can still access the information now, but you need to get into the app and request for it and it's not automatic anymore. It's not a real problem, but I liked the automatic updates much more.

Review Source

KM

Kami M.  
CEO  
Hospitality  
Used the software for: 1-2 years

### "Get your life back!"

September 19, 2020

5.0

I could not be more pleased with the freedom Smartbnb has given me. : ) I only wish people would believe me when I tell them I only work 3 hours a week when I am running 18 doors at one time.

Pros

Before I started using SmartBnb I was anxious all the time about missing an inquiry or a booking request. I remember not even being able to really enjoy my time off because I had none. I run 18 listings now. I work less than 3 hours a week now that my systems are all set up in Smarbnb. It's not the easiest to stop and think through what and when the messaging goes out. But it's not the software's fault. It takes a lot of energy process to map your business. The easiest way for me was to whiteboard it and write down the life cycle of a guest. Once you do you will only need minor tweaks after that. I could not be more pleased with Smartbnb. It's so stinking smart!!! Don't waste another minute worrying about your business, systematize it! You will love it.

Cons

It's difficult to get started. There are a lot of moving pieces. You have to know which listing gets what messaging all the time and which ones getst the unique messaging.

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Hospitable.com

Price

Review Source

CM

Cristina M.  
Admin  
Hospitality  
Used the software for: 2+ years

### "Best Property Management Messaging System"

April 22, 2020

5.0

Overall experience: Happy camper here! Simple set up, variety of languages, cost effective, great customer service, teams can access their areas in the system without a problem, you can manage multiple platforms, metrics, CRM and continuous improvement. It can't get any better.

Pros

We have been using Smartbnb since they began. We have seen them grow and develop their software always keeping both administrator and guests in mind. In my opinion, their customer service is one of the BEST in the industry.

Cons

This is a simple yet effective software and the team keeps on developing new tools all the time. Perhaps a better app for phones could be an improvement, nonetheless, what is offered at the moment works!

Reason for choosing Hospitable.com

Ease of use, great and fast responding customer service, not a technical or difficult to handle system, existing options to request improvements in the platform for future development and a feeling of partnership with them through all communications.

Review Source

JC

Jared C.  
COO  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "SmartBnB Is Amazing! "

April 4, 2020

5.0

Pros

We love the automation of messaging within Airbnb. This automated messaging has allowed us to scale quickly and provide high levels of customer service. The ability to customize and create message templates that are unique to the quest/property is like magic. We also love the financial reporting which we use heavily to track our progress, make strategic decisions and share results with our clients.

Cons

Not much. Our only let down about the software is that at the current time it only allows for the integration with HomeAway/VRBO and Airbnb. They focus on the quality (full API connection vs iCal links) of these connections and not quantity which we appreciate.

Alternatives considered

[Tokeet](https://www.capterra.com/p/155340/Tokeet/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Review Source

YL

Yaroslav L.  
Investor  
Real Estate  
Used the software for: 1-2 years

### "Best money spent"

April 3, 2020

5.0

Amazing. I love the company and their product. And it keeps getting better every year.

Pros

I most love that this software allows to automate 80% of communication with guests. I never have to worry about check-in instructions, parking instructions, leaving reviews and many other small communication things. I love the price of Smartbnb as it's very affordable for anyone doing short term rentals. And the support has always been quick and amazing.

Cons

It's not magic. You have to sit down and learn and try and test certain features. So it does take some time to learn what are the best settings that suit your needs as the software can be customised in incredible detail.

Review Source

Response from Hospitable.com

April 20, 2020

Thanks Yaroslav for your feedback. Sadly, magic always require some degree of work, depending on how custom you want your setup to be. What we help with is the ROI on that initial time investment. Let us know if there is anything we can do to make it faster on your end!

WU

Wayne U.  
Host  
Real Estate  
Used the software for: Less than 6 months

### "I love Hospitable"

December 6, 2021

5.0

Communication with my guests is made easy with their software. Whenever I have an issue, support is very easy to connect with and will respond shortly after my request, many times in real-time, chat.

Pros

I love the multi-channel messaging and the ability to take great control over scheduled messages.

Cons

Some of the options are not quite ready. Additional channels need to be added, like TripAdvisor, etc.

Reason for choosing Hospitable.com

The price is great and straightforward and the features are awesome!

Review Source

MS

Monika S.  
Revenue Manager  
Real Estate  
Used the software for: 6-12 months

### "Thanks to smartbnb keeping our response rates very high while saving our time !"

April 3, 2020

5.0

We're avoiding mistakes that can occur when sending messages without automatization. Also it saves loads of time of our emploees with sending automatic templates, more to that, no one has to remember about sending them to each guest !

Pros

It makes managing many properties very easy in terms of guest comunication. We're keeping our response rates very high. Really great feature is automatic guest review. It helps to save a lot of time and energy.

Cons

I would love to see integration with other portals than airbnb. Booking.com would be great as it is another big player in a short term rental OTA's. We're missing the feature of responding to the guest reviews (automated).

Reason for choosing Hospitable.com

It seemed to be the best one on the market and the bigest one, which means taht every time airbnb changes something in the guest-host communication, they'll be the one of the first ones to be informed and to customize their programm.

Review Source

CG

Carole G.  
Vacation Rental Manager  
Real Estate  
Used the software for: 6-12 months

### "A great way to manage vacation rentals!"

July 18, 2022

5.0

I love this platform for my two properties and should have joined earlier. Saving me time and being more efficient.

Pros

I like that fact that all my listings with all platforms are in one place. I love the app.

Cons

Sharing my calendar with the cleaning crew is not working.

Reason for choosing Hospitable.com

I did a trial for 4 products before choosing Hospitable and this absolutely fitted my needs.

Review Source

pH

phil H.  
owner  
Real Estate  
Used the software for: 1-2 years

### "Essential for providing consistently excellent customer service"

May 9, 2020

5.0

Great software for automating event based messages. Also provides hosts with a central dashboard for guest communication.

Pros

Allows for automated, event-based messaging for short term rental operators. Construct the perfect message once and have it sent to guests exactly the same every time. Lots of customization options to personalize the message and help the guest feel like they are unique and special.

Cons

The ability to automatically answer questions based on AI is a promising idea but only works for a few basic questions like early check-in. It is very hard to train the system to recognize other frequently asked questions.

Review Source

GW

Gavin W.  
self employeed  
Hospitality  
Used the software for: 2+ years

### "Awesome, awesome product! "

April 6, 2020

5.0

Wonderful! Great customer service! Great product!

Pros

We love everything about this software. It is a key part of helping us manage our customer base and we wouldn't want to be without it. It's a MUST HAVE! Easy to use & very functional and "smart."

Cons

We feel it's great as is! Keep doing what you are doing!

Review Source

Response from Hospitable.com

April 20, 2020

Thanks a lot Gavin for your great words after using our product for 2 years! If there is anything we can do to improve your experience, feel free to let us know!

CB

Christine B.  
President/Owner  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Simply the best "

November 21, 2020

5.0

Fantastic, can't go without it.

Pros

It does almost anything you want it to. It is so SMART. No other messaging tool compares to this and it's automated 95% of my communication, and given me over 800 reviews on OTA's praising how good our communication is. Fantastic customer support too and easy to set up once you understand how the tool can be used.

Cons

It only works on Airbnb and VRBO and I wish I could use it for emails and other OTA's.

Review Source

Response from Hospitable.com

November 23, 2020

Thanks for the kind words, Christine! Keep your eyes peeled for some additional channels coming over the next few months.

NN

Ntsako N.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Smartbnb changed everything"

October 21, 2019

5.0

TIME!!!

Pros

I like the ease of use, its very intuitive, even if i give it someone who has never been exposed to the software, they are still able to learn the ropes pretty quickly

Cons

Sometimes messages require me to review and send, e.g booking confirmation, but its only been happening recently, so hopefully they will fix this

Review Source

Response from Hospitable.com

November 5, 2019

Thank you so much for your review! We really appreciate your feedback. Our designers and developers are constantly working on making sure the software is easy to use for all kinds of users. You mentioned in the 'cons' section that sometimes you need to review messages before they go out, like booking confirmations. I have good news for you! If you go to your account settings you can switch on the option to send messages to returning guests. It's switched off by default but if you turn it on, then the confirmations will go out automatically! We hope you will continue to trust us to save you time in the future :)

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