# Page 2 | Hospitable.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Hospitable.com the right Hospitality Property Management solution for you? Explore 142 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/189280/smartbnb/reviews --- Hospitable.com 4.7 (142) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Page 2 - Reviews of Hospitable.com ## Showing most helpful reviews Showing 26-50 of 142 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CK Celeste K. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Highly recommend " October 23, 2024 5.0 It’s great! Very user friendly . Quick to get running and get the hang of . Pros Hospitable makes it so easy to manage my STR remotely. The automated messaging and lock code changes are worth their weight in gold . This service saves me so much time and stress knowing it’s taken care of without me having to check every single booking . The review reminders and AI reviews also makes it a breeze to review guests. Calendar integration with air bnb is seamless and the notifications to my cleaning team keep us working in smooth order so a turn over is never missed . Cons It would be amazing if they could have pricing software built in so I didn’t also have to use Pricelabs . Would rather have it all in one place . Review Source Response from Hospitable.com November 5, 2024 Thank you for the kind words and the feedback SD Suzanne D. Co-Owner Import and Export Used the software for: 1-2 years ### "Great for your rental property " October 24, 2024 5.0 I have loved the convenience of having both of my rental platforms in one central location. I love the AI response options because they can word everything much better than I can. Pros The ease of having everything I need all in one central location. Cons Sometimes it will disconnect your accounts and you have to reconnect them. But that has not happened in a while-so maybe that has been fixed. Review Source Response from Hospitable.com November 5, 2024 Appreciate the review! MB Michelle B. owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "LOVE LOVE LOVE" October 24, 2024 5.0 Love it and worth the money not having to pay someone else to manage it for me. Pros Love how easy they make my life. The platform works so well with managing all the channels to really make my life easier. Also love the AI feature to make me sound so much nicer in my emails. I do manage my property from 3000 miles away. Cons I have one little glitch in the task area. I can't click on the circle to schedule a cleaner because it sends the wrong date but we did figure out that I can do it from the operations list and it is right. Review Source Response from Hospitable.com November 5, 2024 Thanks for flagging that feedback here, Michelle! RM Rachel M. Office admin Leisure, Travel & Tourism Used the software for: 6-12 months ### "Hospitable = STR owners best friend " September 4, 2024 5.0 Great! Very user friendly, love the how to videos. Pros Guest communication features. User friendly. Cons This one is tougher…the app kicks me out every so often and I have to resign in which can be annoying but so far that’s the only con I have. Review Source Response from Hospitable.com September 23, 2024 Thanks for your review, Rachel! TH Trey H. Owner Real Estate Used the software for: 1-2 years ### "Hospitable review" June 20, 2024 5.0 Overall, I’ve been using this product for two years now and they continue to update and add new features that continue to make my business more efficient and streamlined. I recommend Hospitable to anyone looking for a solution for short term rental management. Pros Hospitable has been critical in managing my calendar with multiple booking sites. The auto responses after bookings and inquiries saves so much time. I have created templates to send check-in instructions for each unit and Communication with the client is on auto pilot. Cons I don’t have much bad to say about Hospitable. It has done everything I’ve needed. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hospitable.com Price and features Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Guesty was much more expensive than Hospitable at the time. Review Source Response from Hospitable.com June 26, 2024 Thank you for your positive feedback, Trey CW Casey W. Office Manager Media Production Used the software for: Less than 6 months ### "Everything in one place!" September 19, 2024 4.0 Overall positive experience and essential for multiple bookings. Pros This is an easy to navigate platform and allows you to manage all your listings in one place, double booking is much less likely which is great. The customer support is incredibly helpful and kind. Cons Subscription fees are pricey and there are occasional technical issue that can be disruptive, but that is pretty standard. Review Source Response from Hospitable.com September 23, 2024 Thank you for your honest review, Casey! VR Verified Reviewer Owner Real Estate Used the software for: 1-2 years ### "Great PMS for STR Management!" March 5, 2024 5.0 Pros Hospitable was the very first software I incorporated into my business. I manage my own STRs and it has been instrumental in helping me automate reservation management and guest messaging. Super user friendly UI that's easy and intuitive for anyone to learn and implement into their business. The customer service is also super helpful with their responses! They even sometimes send over a screen record to help you understand and answer your questions. Overall, Hospitable is a great PMS and I highly recommend it for anyone in the business! Cons Sometimes it takes more than 2-3 days for customer service to answer inquiries and it takes quite a while for bugs in their software to be investigated and resolved. I also wish Hospitable had more robust reporting. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Review Source Response from Hospitable.com May 16, 2024 Thank you for your review - we're so happy you consider us instrumental in automating reservation management and guest messaging! JH Julya H. Head Hospitality Used the software for: Less than 6 months ### "Must Have For Busy People" June 12, 2024 5.0 It’s been a great investment to build and grow my property side business. Pros I don’t have all day to work on my rental property. I have a full time job, a young family, and a million other things keeping me busy. Paying for hospitable is hands down how I’ve done so well with my vacation rental - I set it and (mostly) forget it and it makes me look polished, organized, and super responsive with my guests. It saves me so much time and keeps me from making mistakes. Cons The learning curve. You do need to invest some time understanding all the functionalities on the front end. The price is also a bit high since I only have one property. I think the price keeps many people from using it. Review Source Response from Hospitable.com June 26, 2024 Thanks for the positive feedback, Julya EN Eno N. Host Hospitality Used the software for: Less than 6 months ### "Hospitable review" June 21, 2024 5.0 It has been a great experience …. I love it. Pros The automation. I don’t have to lift a finger and my guests receive messages on time. Cons The fact that I am unable to edit a domain for direct booking and have to delete altogether. Review Source Response from Hospitable.com June 27, 2024 Thanks for your feedback on messaging and direct, Eno AW Allen W. Owner Hospitality Used the software for: Less than 6 months ### "Hospitable : Easy to Use and Affordable!" June 20, 2024 5.0 Pros The price of Hospitable is very attractive. Cons There’s a bit of a learning curve because there are so many features. Isn’t necessarily a con. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) The price and functionality of Lodgify wasn’t a good fit for us. Review Source Response from Hospitable.com June 26, 2024 Thanks Allen! Jonathan H. Founder Computer Software Used the software for: I used a free trial ### "Phenomenal - I have tried it all - finally a company that deserves 5 stars in so many ways" January 24, 2020 5.0 This company solved most of my problems I was looking to solve by looking for a channel manager. I had created 150k/year of sales from just airbnb in just a year and new I needed to scale my biz, but I also knew I would not be able to handle more administrative work without finding a way to delegate and automate more fully. I knew I needed to scale to different marketplaces, VRBO, then flipkey, then booking.com... but knew I needed an integrative software to manage that process. I hunted and hunted, I reviewed 50 or 60 tools, pricing structures, features, claims, I tried 20 free trials, I actually set up 8 different tools, until I finally tried this one. While every other tool had a fundamental problem - profoundly over charging, taking a % of your company ( % of sales ), broken essential features like chat features ( tokeet ), broken import/export/linked listing features ( guesty )... this one didnt. Superhost tools was an exception - solid little tool for what it does, but SmartBNB does the same stuff - BETTER... specifically superhost tools automates communication - which is sometimes profoundly out of context but better then nothing, and smartBNB enables review of scheduled messages, which lets you edit them to fit to context. It literally does almost EVERYTHING I could have wanted, but BETTER. While the calendar feature needs a simple fix ( scrolling is the only workable means for that for ease of use like Airbnb ) - THIS is the app to set up and follow. Pros \- $7/listing - No setup costs - Enabled automation of 90% of my communications - I can review communications that are scheduled automatically BEFORE they go out - They don't want a percentage of my COMPANY to provide a killer service ( no % of sales model ) - They are under priced and over deliver - They under sell and overdeliver I have tried SO many tools!! Guesty and Tokeet were so glitchy they cost me money to try to setup. Guesty wanted $1000 just to set me up AND a PERCENTAGE OF MY COMPANY ( % of gross sales ) STAY AWAY from any company like that! Wheelhouse automated my prices, for a PERCENTAGE OF MY COMPANY - meh. Guesty promised to scale my ads and failed miserably. Tokeet's chat feature was garbage, but import/export listing feature was awesome. In the end, you can only hook up one channel manager to your airbnb account, so if your like me, you have got to decide on one at a time. I have tried 8 and reviewed 50-60... and Im done looking. SmartBNB delivered in almost every way I could have wanted. - Dirt cheap for what you get - Perfect communications channel w guests ( I am super picky ) - Seamless automated messages WITH THE ABILITY TO REVIEW THEM BEFORE THEY GO OUT - Bad Review strategies and are automated, rational, and effective - Almost instant, and intelligent customer service - Killer Documentation that actually trains you and almost never confuses you - Phenomenal - like off the charts phenomenal customer service tools. Cons \- The calendar viewing is weak. Its fine because you can just use Airbnbs... but to improve it guys: clicking to go to the next month? Really? You cant scroll to Jan 15th to feb 15th? Fix that. Make it scroll like airbnbs please immediately. I don't touch that, but again, its not really a point against the company because you don't actually need to use it, I can get everything from the airbnb cal with info imported via Ical from the other sites. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) This app is profoundly better and a tiny fraction of the cost Review Source Barry M. Directot Hospitality Used the software for: 1-2 years ### "The best software out there with the easiest of setup" August 8, 2022 5.0 The support team is just amazing. Bubbly happy and just can do attitude, with personal responses, not just templated garbage that other software operators just try and fob customers off. The transparency of their roadmap and features, and allowing customers to vote for a feature or change is amazing, allowing hosts to drive the features that are needed, rather than some product manager that doesnt know what actual hosts want. Pros Ease of install, nothing complicated to do and doesnt mess with you logging into the actual AirBnb if you needed to. The automation of messages and bookings has meant I can go from 2 properties to 5 with very littler additional overhead or work. I plan to get to maybe 15-20 properties before I look to hire someone, but then still be able to enjoy my own personal time Cons The direct booking website was lacking, however in the last couple of months it has become par with other booking sites including AirBnb; so I cant provide a negative on this anymore Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Review Source CL Colin L. Owner and Co-Founder Hospitality Used the software for: 2+ years ### "I couldn't have scaled from $200,000 to $2 million without Hospitable" August 16, 2021 5.0 Pros When I first started scaling and became a 3-home operation nearly overnight, I was really struggling to keep up with effective communication to my guests. I had dozens of note documents for each property on my iPhone for things like; Check-in instructions, the first morning follow up message, Check-out instructions, etc. I would have to copy/paste these into the messaging apps and found myself making frequent, detrimental errors such as sending check-in instructions for the wrong house to a guest. Another major challenge I was running into before Hospitable was that I couldn't travel easily or do anything that wouldn't have strong cell phone service because I always had to be available to send check-in/out messages to my guests. Hospitable solved all of this and more. After a few weeks using the platform I went from thinking I hit my ceiling at owning and operating 3 homes, to believing I could effectively manage 15 or more. Fast forward to today and my company, Good Life has grown to 8 (soon to be 9) independently owned and managed homes that are all top 10 revenue producers in their respective zip codes, all maintain a 4.9+ overall review, and gets tons of repeat renters. This simply would not be possible without the automated communication SmartBnB enables to our guests and team. Cons I honestly don't have any cons to list about Hospitable. I signed up for Hospitable and had the automated messages firing to guests and my cleaning team within a few hours thanks to the smooth onboarding flow and pre-built messages that were already populated. I've been using Hospitable for a few years now and have never had issues with it not performing. The few times I've had to contact support about questions, they were lightning quick to respond. It's amazing they don't charge more for this platform, honestly. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hospitable.com Some of the other software takes a percentage of your gross revenue and SmartBnB charges an extremely reasonable flat-rate monthly fee. I've actually converted 3 friends from some of the other software out there after showing them Hospitable. Review Source KR Kevin R. Marketing Director Real Estate Used the software for: Less than 6 months ### "Best PMS on the market and can't wait for their growth." February 27, 2023 5.0 I tried about four other property management softwares that had amazing reviews but just didn't cut it for me and my business. Hospitable is by far the best software I've used in my four years in the industry. Pros It's extremely user friendly and so easy to use but extremely powerful. They have really developed a product that can streamline a ton of the processes in your short term rental business. Other software on the market are over priced and extremely difficult to use. Cons Website feature is still in development stages at time of this review. Also, I would like to see more integrations. Lastly, I think the metrics/financial reporting feature can be improved. I would like to be able to see more organized data about the health/growth of my properties so I can send a nice branded report to my property owners. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hospitable.com The ease of use and intuitive design. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Other products were super complicated and had horrible customer service. Review Source Response from Hospitable.com August 29, 2023 Thank you for growing with us, Kevin! SB Shevi B. property management Hospitality Used the software for: 2+ years ### "I absolutely love this company and their software" April 29, 2020 5.0 Great company, great product. I swear by this company's software, it saves so much time for me, its super comfortable and without doubt helps me preform better as a host. Guests often express how happy they are with the quick replays, and the code is cleaver, so the automatic messaging is 98% of the time on point. (if not, its because i was lazy and did not make enough rules). I also have someone hired to do the guests communication for me, and if not for the software her job was much harder and I would have to pay her much more, so it very literately saves me money. But beyond the software, the company itself is incredibly pleasant to work with, they have supreme service, everyone is so sweet and friendly, you get very quick replays and help with everything you need. They are always very helpful and it feels like a personal connection. They were also extremely kind now, in the time of covid 19, and without me even asking have offered a discount. An act that was really heartwarming and encouraged me to write this review. If you want help managing your hosting properties, either you are a company or a private person, I can't recommend them more. The software and the company are as reliable and helpful as could get. Pros \*Very friendly and easy to use. Intuitive, simple and clear. great features: \*scheduled messages before, after and during stay \*automatic revives. \*cleaver coding - identifies the topic of people's questions and replays with a prepared answer. \* Fantastic statistical tools displaying data about performance, revenue, conversations with guests etc. \*You have the option for automatic replay in multiple languages - based on the guests language. \*full control over how much of the software you want involved in your work. \*Very affordable, and definitely worth my money. \*superb customer service. Cons I honestly love the software, have no complains. they used to send automatic daily updates about the ranking of the listing, which was a very helpful tool. You can still access the information now, but you need to get into the app and request for it and it's not automatic anymore. It's not a real problem, but I liked the automatic updates much more. Review Source MO Michel O. CEO Internet Used the software for: 2+ years ### "Perfect except a persistant BUG on booking.com sync" August 15, 2023 4.0 Good Pros The owner access and guest portal which are perfect Cons BUG on booking.com SYNCING. When syncing with Booking.com, all existing calendar restrictions are deleted. For exemple, if you set allowed checkin/checkout days in Booking extranet, theses restrictions are deleted when Hospitable syncs. So, it is not possible to keep calendar consistency between Airbnb, Vrbo and Booking. I mentioned it to Hospitable team which is dragging on this issue. Alternatives considered [Uplisting](https://www.capterra.com/p/154137/Uplisting/) Reason for choosing Hospitable.com Owner portal and guest messaging Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Hospitable pricing model Review Source Response from Hospitable.com August 29, 2023 Thanks Michel - we appreciate the feedback PS Peter S. Manager Hospitality Used the software for: 2+ years ### "Sehr gute Gästebenachrichtigung und guter Support" February 9, 2022 5.0 Ich nutze Hospitable.com (früher SmartBnB) jetzt seit über zwei Jahren nachdem ich selbst als Gast einmal positiv überrascht wurde und der Vermieter mir von diesr Plattform erzählt hat. Sie ist insbesondere was die Kundenkommunikation angeht sehr leistungsfähig. Früher musste ich jede Gästeanfrage manuell beantworten, heute macht das Hospitable.com. Selbst die Putzkraft wird automatisch über Buchungen und Änderungen informiert. Wahrscheinlich könnte ich eines Tages einfach tot umfallen und weder meine Gäste noch die Putzkraft würden es merken ... Pros Der Funktionsumfang dieser Software, die auch ständig weiterentwickelt wird, hat mich überzeugt. Am meisten nutze ich die automatiserten Benachrichtigungen an die Gäste, die keine Wünsche offen lassen. Meine Gäste schreiben mir überschwängliche Bewertungen bei AirBnB, vor allem über meine schnellen Rückmeldungen, die zum großen Teil automatisierte Nachrichten sind. Sehr positiv ist auch der direkte Draht über eine Chatfunktion zum Support, wo man Tag und Nacht Antworten auf seine Fragen und die notwendige Hilfestellung erhält. Ich habe auch schon mehrere Verbesserungen angeregt, die innerhalb weniger Tage und Wochen umgesetzt wurden und damit allen Nutzern zur Verfügung standen. Cons Die Benutzeroberfläche der Software ist selbst nach dem letzten großen Release immer noch wenig ansprechend. Die Menüstruktur und die englischen Menüberschriften sind gewöhnungsbedürftig und nicht intuitiv. Andere Sprachen außer Englisch sind wohl vorgesehen aber m.W. zur Zeit noch nicht erhältlich. Die Kalenderübersicht ist ein langer Balken, der je nach Bildschirmgröße noch nicht einmal einen Monat anzeigt (bei Handys noch viel weniger). Hier muss dringend nachgebessert werden. Dennoch sind das Kleinigkeiten bei einem ansonssten hervorragenden Produkt. Review Source John M. Partner Real Estate Used the software for: 1-2 years ### "Smart BnB saves me hours per week managing vacation rentals!" August 28, 2019 5.0 SmartBnB, along with and analytics sites and an automated pricing site, means I literally work less than one hour per week managing my AirBnB listing. Pros \- Automated Messaging SmartBnb would be worth it for this feature alone. My entire message flow is automated, and most of the time I don't even send a message during guest's stay. It auto-responds to new bookings, making my response time essentially instant. And it even automatically leaves reviews fo the guests. - Analytics I love the suite of analytics that smartbnb uses - and they seem committed to improving them as they go - Customer service There is a dedicated facebook group for SmartBnB users, where team members and sometimes the founder himself will respond to guest questions. There is also a chat feature on the website which is always answered promptly. Cons Pretty much nothing. I love this software, and they're ALWAYS working on fine-tuning and improving it! Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hospitable.com Features, price, and customer service. Review Source Response from Hospitable.com August 29, 2019 Thanks so much for the positive feedback, John! We're delighted that you enjoy Smartbnb -- and much more is yet to come! Kimberly W. Housecleaner and Manager Hospitality Used the software for: 6-12 months ### "I'd do a hard pass, personally. " October 16, 2022 4.0 Customer services irritated me. And I disliked the way the platform lags out and times out loading their pages on a cell phone. Pros I don't really have any good things to say about Hospitable. It has some benefits like talking to the client and having an almost checklist up for things. Knowledge of address was still hard to find. Codes were as well. Cons I think my least favorite part was trying to access and assess their calendar. All you'd see on a mobile phone was one line with a jumbling of bright green trying to show the dates booked. Once you got the full calendar open, about 10 minutes of fumbling, it was pretty nice but I'd prefer customized options for colours. Pretty basic layout but laggy and buggy each time I use it. I wouldn't waste my time if you have a mobile phone. Review Source JB Justin B. Director Hospitality Used the software for: I used a free trial ### "Signed up for Free Trial, tried to import Airbnb - didn't work. Customer service ghosted me. Awful!" August 27, 2023 1.0 Terrible, I haven't been able to use any of it and was ghosted after an initial 2 responses by their customer service chat. Pros Nothing. I haven't managed to get anything to work yet, nor have a reasonable conversation with customer service Cons I signed up to their free trial, thinking it looks like a good product. When importing my Airbnb listings, a glitch happened. So I contacted customer services. A person called \[sensitive content hidden\] initially responded in a few minutes, I explained the problem, then she asked for more informaiton which I provided. She then literally disappeared. I am sat there waiting like a lemon. It appears her shift must have ended. She had no intention of letting me know of course. So I sit there waiting for the next 45 minutes, writing to her asking if she is there and then after realising she left, I wrote again berating her for not telling me she was signing off. I am quite shocked at this level of ineptitude with a potential new client, firstly with the software and secondly with the customer service. How does this product have so many positive reviews? What am I missing here? Review Source Response from Hospitable.com August 29, 2023 Hi Justin, that's certainly not the customer experience we are known for. If a Customer Support Advocate has signed off for the day, your ticket should have gone into the general support queue for someone else to pick up the conversation. We don't have enough information from this review to track down that ticket but if you email support@hospitable.com we'd be happy to assist you in getting your account set up. KM Kami M. CEO Hospitality Used the software for: 1-2 years ### "Get your life back!" September 19, 2020 5.0 I could not be more pleased with the freedom Smartbnb has given me. : ) I only wish people would believe me when I tell them I only work 3 hours a week when I am running 18 doors at one time. Pros Before I started using SmartBnb I was anxious all the time about missing an inquiry or a booking request. I remember not even being able to really enjoy my time off because I had none. I run 18 listings now. I work less than 3 hours a week now that my systems are all set up in Smarbnb. It's not the easiest to stop and think through what and when the messaging goes out. But it's not the software's fault. It takes a lot of energy process to map your business. The easiest way for me was to whiteboard it and write down the life cycle of a guest. Once you do you will only need minor tweaks after that. I could not be more pleased with Smartbnb. It's so stinking smart!!! Don't waste another minute worrying about your business, systematize it! You will love it. Cons It's difficult to get started. There are a lot of moving pieces. You have to know which listing gets what messaging all the time and which ones getst the unique messaging. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hospitable.com Price Review Source AJ Alexandre J. CEO Real Estate Used the software for: 6-12 months ### "The best for personalised guests comunication" July 3, 2023 5.0 so easy to start, but very complete Pros The high personalization possibilities, the pricelabs integration Cons Nothing to say here, i really like the program Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[stays](https://www.capterra.com/p/152759/Stays/) Reason for choosing Hospitable.com price and features Review Source Response from Hospitable.com August 29, 2023 Thank you! AR Andonis R. Owner / Manager Hospitality Used the software for: 6-12 months ### "Good enough for basic needs of running a hospitality business/es" September 6, 2022 4.0 Good enough to, maybe, one day go back to it if they improved their product with at least a full booking engine for websites. Pros Straight-forward (especially if you're already experienced with other similar products). It took half hour to have my first property up and running! Support is good enough (at times it can be better)! Cons Lack of booking engine integration, Lack of a proper App that you can at least see availability without rotating your phone dozens of times to get a good view of the availability calendar. In fact this was one of the reasons I decided to move on..! Alternatives considered [Kross Booking](https://www.capterra.com/p/149847/Kross-Booking-Suite/) Reason for choosing Hospitable.com It was before I had the chance to fully use and try Kross booking - Hospitable was simpler and quicker to set up! Review Source TE Tim E. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Simplifies short term rental management" May 4, 2020 5.0 The biggest thing by far is the automated email platform. It's highly customisable, and after a bit of playing round I was able to come up with a setup that I am very happy with, with most of the routine emails being sent automatically. Pros Automated email system The calendar showing bookings across both AirBnB & HomeAway platforms Integrated messaging An indication at the bottom of the window showing likelihood of winning booking Cons I wish I could enter & manage bookings that haven't come from AirBnB or HomeAway, with comms done by email. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[iGMS](https://www.capterra.com/p/157033/iGMS/) Reason for choosing Hospitable.com YourPorter was too slow & clunky iGMS was a combination of features & price Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) I was using iGMS for free, with a single listing on both AirBnB & HomeAway. And it was fine. But then they shifted HomeAway integration to paid-only. So I figured if I had to pay, I might as well reassess the options, and for the money, I liked SmartBnB more. Review Source GaMJ Greg and Minke J. Owner Hospitality Used the software for: 2+ years ### "Awesome Product for Passive Rental Management" December 16, 2021 5.0 Couldn't run my business without it Pros Love the automatic question detection Flawless guest and staff messaging Solid pricing/calendar syncing Cons When bringing on new staff, they don't receive details of existing but future bookings so have to advise manually Review Source Talk to a Capterra advisor for free and get results within 15 minutes.