# Page 3 | Hospitable.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Hospitable.com the right Hospitality Property Management solution for you? Explore 142 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/189280/smartbnb/reviews --- Hospitable.com 4.7 (142) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Page 3 - Reviews of Hospitable.com ## Showing most helpful reviews Showing 51-75 of 142 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AL Angela L. Property Manager Real Estate Used the software for: Less than 6 months ### "Makes my life so much easier" October 21, 2019 4.0 Overall I love smartbnb. It saves me a lot of time and effort. It makes managing multiple properties a lot less of a headache and I would definitely recommend it. Pros I help oversee 10 short term rental properties across 6 different accounts. I love how I can easily see what's going on and respond to any customer for any property in one platform. You couldn't believe how time consuming it is to respond to people across so many different accounts. Also I LOVE how you can set up automated messages - ugh the best! This saves me an incredible amount of time every week! Cons The only thing I wish this smartbnb had was a mobile app which I know they're working on and I'm very excited for. Also I wish it was easier to set up manual tasks and reminders without having to go to the operations calendar and look up the customer. I wish you could do that all within the messaging section. There's also a fewww times the program bugged out on me but overall I really like the program. Reason for choosing Hospitable.com My porter had more limited functionality and was a lot more clunky but I liked how the task set up was easier and how you can opt to get notifications for all messages, not just first inquiries or reservations. Review Source Response from Hospitable.com October 22, 2019 We're delighted that Smartbnb is helping you run your business more easily and effectively! We also really appreciate your feedback: the mobile app will be ready very, very soon ;) And your recommendation about making manual tasks easier to set up is quite right, we will add this to the feedback pipeline. And of course, we will keep working on fixing bugs and making sure that Smartbnb is the most reliable platform in the short-term rental market :) MK Manos K. Ceo Hospitality Used the software for: Less than 6 months ### "Unbelievable software for Short Term Rentals" October 28, 2019 5.0 We have seen an improved ranking and overall experience from our customers has improved. Fast answers and automated staff scheduling is key for us. Pros It uses AI for messaging automation. Also it has procedures for automating professes with our staff. Additionally, I can also get ranking reports and a unified calendar! Heartbeats are also a great! Cons Although aIl questions from support are answered, it takes a few hours to get that answer. So, if you need a quick answer about a feature you have to wait for hours to get a 2 line reply. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Smoobu](https://www.capterra.com/p/160106/Smoobu/)[iGMS](https://www.capterra.com/p/157033/iGMS/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hospitable.com Because they use AI which is the future. Later on, they could for example also provide automatic sentiment analysis and provide an automatic answer based on the sentiment. The future looks bright! Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) ImtelliIntelligence in automated messaging. Review Source Response from Hospitable.com November 21, 2019 Thank you so much for leaving such a positive review. We really appreciate that you're finding the software useful. I'm sorry that our support team has taken a while to get back to you in the past. We try to handle questions as fast as possible, and we recently grew our support team, so we can help our customers better and faster. Hopefully, the support experience will improve for you in the future! ES Eric S. Parter/Owner Real Estate Used the software for: Less than 6 months ### "Awesome Channel Manager" February 5, 2023 5.0 The overall experience has been great. It has made property management so much easier. Pros I really like the ability to manage my inbox, properties, and pricing all in one location. I can communicate with all my guests in one place. I can see all the details of my property and reservations. I can see my pricing through the Pricelabs integration. It also integrates with TurnoverBNB to set up cleaning schedules for my cleaners and with MailChimp to keep track of guests' information. The feature I like most of all is the guest experience section which allows for automated messaging and canned messages. Cons The only issue that I have had was approving inquiries through Hospitable. I usually have to go to the booking platforms to do this but it's not a big deal. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Hospitable.com It was highly recommended. Review Source YL Yaroslav L. Investor Real Estate Used the software for: 1-2 years ### "Best money spent" April 3, 2020 5.0 Amazing. I love the company and their product. And it keeps getting better every year. Pros I most love that this software allows to automate 80% of communication with guests. I never have to worry about check-in instructions, parking instructions, leaving reviews and many other small communication things. I love the price of Smartbnb as it's very affordable for anyone doing short term rentals. And the support has always been quick and amazing. Cons It's not magic. You have to sit down and learn and try and test certain features. So it does take some time to learn what are the best settings that suit your needs as the software can be customised in incredible detail. Review Source Response from Hospitable.com April 20, 2020 Thanks Yaroslav for your feedback. Sadly, magic always require some degree of work, depending on how custom you want your setup to be. What we help with is the ROI on that initial time investment. Let us know if there is anything we can do to make it faster on your end! WC William C. CEO Hospitality Used the software for: 2+ years ### "Outstanding Product from an Outstanding Team " April 30, 2020 5.0 They are a young and dynamic company and are able to deliver a great product with outstanding support. \[SENSITIVE CONTENT HIDDEN\] started on his own with the experience of managing his own properties - he has designed a very good platform that streamlines one of the most onerous workflows for any accommodation manager (guest communications). The team has now expanded and they push features regularly and connect with multiple OTAs Pros Beautiful UI with thoughtful design Good feature mix that add value to a property management business Automated messaging with a good level of sophistication & ease of use Airbnb connectivity a plus Automated reviews for Airbnb are particularly useful Cons Predictive messaging is not that practical in real life applications Review Source WU Wayne U. Host Real Estate Used the software for: Less than 6 months ### "I love Hospitable" December 6, 2021 5.0 Communication with my guests is made easy with their software. Whenever I have an issue, support is very easy to connect with and will respond shortly after my request, many times in real-time, chat. Pros I love the multi-channel messaging and the ability to take great control over scheduled messages. Cons Some of the options are not quite ready. Additional channels need to be added, like TripAdvisor, etc. Reason for choosing Hospitable.com The price is great and straightforward and the features are awesome! Review Source KS Kourtney S. Airbnb Host Hospitality Used the software for: 1-2 years ### "Smartbnb keeps me organized and makes me look awesome. " April 2, 2020 5.0 Exceptional. I would recommend it to all Airbnb hosts. I don't think I would be as successful or as organized had someone not recommended the software. Pros I love that I am able to set-up and schedule specific messages to potential future guests and guests from everything to inquiry requests, to check-in instructions, to review reminders. Also, the property manager and the cleaning team receives automated messages upon a booking confirmation, as soon as I do once a guest has booked my property. Because I utilize Smartbnb, I am able to keep my response time at 100% on the Airbnb platform, something that Airbnb looks at when evaluating Superhost status. Cons I don't really have any cons as I know no other software experience like this and I have had awesome success with the implementation and use. Review Source MS Monika S. Revenue Manager Real Estate Used the software for: 6-12 months ### "Thanks to smartbnb keeping our response rates very high while saving our time !" April 3, 2020 5.0 We're avoiding mistakes that can occur when sending messages without automatization. Also it saves loads of time of our emploees with sending automatic templates, more to that, no one has to remember about sending them to each guest ! Pros It makes managing many properties very easy in terms of guest comunication. We're keeping our response rates very high. Really great feature is automatic guest review. It helps to save a lot of time and energy. Cons I would love to see integration with other portals than airbnb. Booking.com would be great as it is another big player in a short term rental OTA's. We're missing the feature of responding to the guest reviews (automated). Reason for choosing Hospitable.com It seemed to be the best one on the market and the bigest one, which means taht every time airbnb changes something in the guest-host communication, they'll be the one of the first ones to be informed and to customize their programm. Review Source EA Elkin A. Founder Hospitality Used the software for: 1-2 years ### "Great Automation/Communication Software" April 2, 2020 5.0 Pros Everything! It does what it says for a fair price. Smartbnb saves me hours of works every single week. In summary, if you are in the STR business, stop reading reviews and go and get a free trial. You can thank me later ;) Cons It is excellent software, and it may take you some time to set up (nothing complex or difficult, just time), but once it is up and running, you will be glad you did it. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hospitable.com I tried different options before, but those were not even close to the quality of Smartbnb. Review Source MR Matthew R. CEO Leisure, Travel & Tourism Used the software for: 1-2 years ### "You need this to grow." May 8, 2021 5.0 Exceptional. 10/10 easily. Pros You gain control by customized responses to inquiries, in YOUR verbiage. Literally everything, I love it all. We are able to grow because of this platform. Cons Nothing. I'm actually excited to see their new roll outs of new features. Reason for choosing Hospitable.com Price, features, and support. Switched from [Kigo](https://www.capterra.com/p/274975/Kigo/) Cost effective and significantly stronger with markedly and notably better features, way better support. Markedly faster ques and wayyyyyy more powerful servers. Review Source RG Rose G. Head of Operations Hospitality Used the software for: Less than 6 months ### "Best Life Vacation Stays" February 18, 2023 5.0 I can't imagine running my vacation rental business without it. Pros Ease of use, dependable performance, metrics for common KPI's, ease of set up and deployment, and price. Cons Task rules - less intuitive to understand how they operate and when you would use them. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Hospitable.com Ease of use and deployment, testimonials from friends in the business and price. Review Source AB Angela B. Host Hospitality Used the software for: 6-12 months ### "Great for hosts" April 2, 2020 5.0 Pros This software helps manage the recurring messages needed to be sent to hosts. It helps the experience feel personal to the guest and allows us to quickly provide all the necessary information to guests at the most relevant time intervals before, during and after their stay. Cons There are functionalities that can be included to improve operations - such as messaging to cleaners - that would make this software more holistic in its applicability. There is limited functionality to message all cleaners on your "team" but something that would be useful would be the ability to have auto message sent to certain cleaners (i.e. those you have allocated to clean on a certain day), allow for confirmation type responses with cleaners and other use cases to bring the operations piece truly on board to this platform. Review Source CG Carole G. Vacation Rental Manager Real Estate Used the software for: 6-12 months ### "A great way to manage vacation rentals!" July 18, 2022 5.0 I love this platform for my two properties and should have joined earlier. Saving me time and being more efficient. Pros I like that fact that all my listings with all platforms are in one place. I love the app. Cons Sharing my calendar with the cleaning crew is not working. Reason for choosing Hospitable.com I did a trial for 4 products before choosing Hospitable and this absolutely fitted my needs. Review Source NR Nick R. Operations Hospitality Used the software for: 6-12 months ### "Time Saved Makes it Well Worth It" April 24, 2020 5.0 Pros Allows me to stay in contact with guests proactively - before, during, and after a guest stays with us. Automating the email sequence means information is never missed going to the guests. Using short codes is nice to not have to write blocks of text repeatedly. Also, the short codes are nice when I need to update small aspects of text, I can write the sentence structure around a short code so updating something like a door code is very easy Cons The idea of being able to recognize what the a guest is asking and respond appropriately is an amazing idea --- but we've not gotten it to work consistently enough (or barely at all) to rely on it. So questions still need be answered manually most of the time (although the saved responses do make it quicker!) Review Source pH phil H. owner Real Estate Used the software for: 1-2 years ### "Essential for providing consistently excellent customer service" May 9, 2020 5.0 Great software for automating event based messages. Also provides hosts with a central dashboard for guest communication. Pros Allows for automated, event-based messaging for short term rental operators. Construct the perfect message once and have it sent to guests exactly the same every time. Lots of customization options to personalize the message and help the guest feel like they are unique and special. Cons The ability to automatically answer questions based on AI is a promising idea but only works for a few basic questions like early check-in. It is very hard to train the system to recognize other frequently asked questions. Review Source AJCF António Jorge Cardoso F. Pharmacy technician Hospital & Health Care Used the software for: 1-2 years ### "It's trully Smart and supportive " March 27, 2020 5.0 I have my main work as Pharmacy Technician, so Smartbnb help me doing mist of messaging making my time better. And when at home with family its gold and make magic helping me stay more focused in family time. I couldn't ask a better software. Pros All guests appreciate our messages and most really think they are sended on time manually by me, so the reviews always mentioned the quick replies. Cons It makes what is supposed to do, until today I'm very happy. But could add more features in the future like helping creating tips and guides ready to use when guests request help. Other features could be added but mainly now have what i most need. Review Source GW Gavin W. self employeed Hospitality Used the software for: 2+ years ### "Awesome, awesome product! " April 6, 2020 5.0 Wonderful! Great customer service! Great product! Pros We love everything about this software. It is a key part of helping us manage our customer base and we wouldn't want to be without it. It's a MUST HAVE! Easy to use & very functional and "smart." Cons We feel it's great as is! Keep doing what you are doing! Review Source Response from Hospitable.com April 20, 2020 Thanks a lot Gavin for your great words after using our product for 2 years! If there is anything we can do to improve your experience, feel free to let us know! AB Adam B. Founder Real Estate Used the software for: 6-12 months ### "Excellend product growth & customer service" April 24, 2020 5.0 Customer service is top notch and they request/respond to customer feedback in a very timely manner. Pros A complete feature set is being added to regularly with ongoing investment in improving the product for users Cons Calendar view could be more comprehensive Alternatives considered [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Switched from [MyVR](https://www.capterra.com/p/127432/MyVR/) Cost was the driver, but it became apparent that I wasn't losing as many features as I expected Review Source JN Jo N. Owner/Operator Hospitality Used the software for: 1-2 years ### "Easy to use, great support and integrity" April 23, 2020 5.0 I definitely recommend smartbnb and I would use it again. It was easy overall!! Pros I found it easy to get everything set up, the customer service reps very knowledgeable and supportive. I appreciated that while there may not be some of the features other products have what is important is that new functions/features are properly planned and tested. I never experienced any problems at all. Cons I would have liked integration with other accommodation platforms and the ability to collect payments but I do know these are things in the pipeline and being worked on. Review Source BW Billie W. Software Developer Writing and Editing Used the software for: Less than 6 months ### "Do NOT Trust Smartbnb" April 6, 2020 3.0 Overall, it would be okay software that I would be willing to keep if I could trust the company. If I re-open my Airbnb ever, I will probably choose a different company in the future. Pros This software automatically sent messages to my guests before they checked in and before they left. (Check-in and Check-out emails). Cons The worst part is once you sign up, you can't automatically cancel. When you try to cancel it sends you to a customer service representative for them to try to talk you out of cancelling. If you try to just pause your subscription they try to bargain with you to make a great review, and require a screenshot of the review before agreeing to pause the subscription. This is B.S. in my eyes and makes this a VERY SHADY company. Basically the only things this software was really good for was responding immediately to inquiries. It sometimes made conversations awkward, because when potential guests asked questions, it pretends you are really answering and ignoring their questions. Review Source Response from Hospitable.com April 20, 2020 Hi Billie, I am happy that you were a happy Smartbnb customer until you were offered a discount. We have temporarily removed the ability to cancel in self-service so that we can advise our customers on the best move forward, either pausing or cancelling their subscription, or benefitting from a discount. This is a decision we have taken so as to be able to support each of our customers throughout this crisis. Under no circumstances would the review be a requirement for a discount to be granted, or a subscription paused or cancelled. After receiving your feedback, I have made sure this was clear to the entire team. Your subscription was therefore cancelled within minutes of you reaching out. Lastly, listening to our user's feedback is an important part of our job, and feedback about the part our product does miss is something that we listen to just as well. Your critical feedback is very valuable to us because it helps us get better. Pierre-Camille Founder & CEO CB Christine B. President/Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Simply the best " November 21, 2020 5.0 Fantastic, can't go without it. Pros It does almost anything you want it to. It is so SMART. No other messaging tool compares to this and it's automated 95% of my communication, and given me over 800 reviews on OTA's praising how good our communication is. Fantastic customer support too and easy to set up once you understand how the tool can be used. Cons It only works on Airbnb and VRBO and I wish I could use it for emails and other OTA's. Review Source Response from Hospitable.com November 23, 2020 Thanks for the kind words, Christine! Keep your eyes peeled for some additional channels coming over the next few months. MM Matthew M. Business Owner Hospitality Used the software for: 6-12 months ### "Fantastic Features - mid range pricing" December 14, 2020 5.0 Overall the experience was quite good. It is a tad expensive but worth it. I think they're better than most competition, but for those who are lean in their operations, they will seek other smart messaging options. I would recommend options for smaller hosts that fit their pricing as well. Pros I love the AI function of the smart messaging feature. It frees up loads of time from the host perspective and allows you to maintain 100% contact with all prospective guests. Cons I think it is fairly expensive, but it also continues to provide a variety of options. However, I am of the opinion that you don't have to offer everything. Just be really good at 1 or a couple of things. SmartBnB is really good at messaging for BNB Hosts. Review Source NN Ntsako N. CEO Hospitality Used the software for: Less than 6 months ### "Smartbnb changed everything" October 21, 2019 5.0 TIME!!! Pros I like the ease of use, its very intuitive, even if i give it someone who has never been exposed to the software, they are still able to learn the ropes pretty quickly Cons Sometimes messages require me to review and send, e.g booking confirmation, but its only been happening recently, so hopefully they will fix this Review Source Response from Hospitable.com November 5, 2019 Thank you so much for your review! We really appreciate your feedback. Our designers and developers are constantly working on making sure the software is easy to use for all kinds of users. You mentioned in the 'cons' section that sometimes you need to review messages before they go out, like booking confirmations. I have good news for you! If you go to your account settings you can switch on the option to send messages to returning guests. It's switched off by default but if you turn it on, then the confirmations will go out automatically! We hope you will continue to trust us to save you time in the future :) Adam R. Property Manager Hospitality Used the software for: Less than 6 months ### "Simplifying your life as a Host!! " May 15, 2020 5.0 Customer service was good and it saves me a lot of time automating the hosting process. Pros Reasonable price and it allows you to integrate two of the primary booking platforms (Airbnb & Homeaway) into one system. Customizable. Cons It doesn't allow you to integrate Booking.com (yet) but they say it's coming. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hospitable.com Pricing was much better Review Source MW Matthew W. Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Increases Efficiency" March 3, 2020 5.0 Pros The automated messaging is essential to saving time in my business operation especially when they need to be sent at specific times. Messages can be personalised so recipients do not know you are sending automated messages. Messages can be set up for different properties. Cons It takes a while to become familiar with its capabilities but once you have set it up and you use it regularly this will overcome this issue. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.