# Page 3 | Hospitable.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Hospitable.com the right Hospitality Property Management solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/189280/smartbnb/reviews --- Hospitable.com 4.7 (143) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 6th, 2026 # Page 3 - Reviews of Hospitable.com ## Showing most helpful reviews Showing 51-75 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Jared C. COO Leisure, Travel & Tourism Used the software for: 2+ years ### "SmartBnB Is Amazing! " April 4, 2020 5.0 Pros We love the automation of messaging within Airbnb. This automated messaging has allowed us to scale quickly and provide high levels of customer service. The ability to customize and create message templates that are unique to the quest/property is like magic. We also love the financial reporting which we use heavily to track our progress, make strategic decisions and share results with our clients. Cons Not much. Our only let down about the software is that at the current time it only allows for the integration with HomeAway/VRBO and Airbnb. They focus on the quality (full API connection vs iCal links) of these connections and not quantity which we appreciate. Alternatives considered [Tokeet](https://www.capterra.com/p/155340/Tokeet/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Review Source MK Manos K. Ceo Hospitality Used the software for: Less than 6 months ### "Unbelievable software for Short Term Rentals" October 28, 2019 5.0 We have seen an improved ranking and overall experience from our customers has improved. Fast answers and automated staff scheduling is key for us. Pros It uses AI for messaging automation. Also it has procedures for automating professes with our staff. Additionally, I can also get ranking reports and a unified calendar! Heartbeats are also a great! Cons Although aIl questions from support are answered, it takes a few hours to get that answer. So, if you need a quick answer about a feature you have to wait for hours to get a 2 line reply. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Smoobu](https://www.capterra.com/p/160106/Smoobu/)[iGMS](https://www.capterra.com/p/157033/iGMS/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hospitable.com Because they use AI which is the future. Later on, they could for example also provide automatic sentiment analysis and provide an automatic answer based on the sentiment. The future looks bright! Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) ImtelliIntelligence in automated messaging. Review Source Response from Hospitable.com November 21, 2019 Thank you so much for leaving such a positive review. We really appreciate that you're finding the software useful. I'm sorry that our support team has taken a while to get back to you in the past. We try to handle questions as fast as possible, and we recently grew our support team, so we can help our customers better and faster. Hopefully, the support experience will improve for you in the future! ES Eric S. Parter/Owner Real Estate Used the software for: Less than 6 months ### "Awesome Channel Manager" February 5, 2023 5.0 The overall experience has been great. It has made property management so much easier. Pros I really like the ability to manage my inbox, properties, and pricing all in one location. I can communicate with all my guests in one place. I can see all the details of my property and reservations. I can see my pricing through the Pricelabs integration. It also integrates with TurnoverBNB to set up cleaning schedules for my cleaners and with MailChimp to keep track of guests' information. The feature I like most of all is the guest experience section which allows for automated messaging and canned messages. Cons The only issue that I have had was approving inquiries through Hospitable. I usually have to go to the booking platforms to do this but it's not a big deal. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Hospitable.com It was highly recommended. Review Source AW Allen W. Owner Hospitality Used the software for: Less than 6 months ### "Hospitable : Easy to Use and Affordable!" June 20, 2024 5.0 Pros The price of Hospitable is very attractive. Cons There’s a bit of a learning curve because there are so many features. Isn’t necessarily a con. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) The price and functionality of Lodgify wasn’t a good fit for us. Review Source Response from Hospitable.com June 26, 2024 Thanks Allen! OW Omar W. Property Manager Real Estate Used the software for: 2+ years ### "No better option for the money" July 7, 2021 5.0 I use this software daily and love it. Pros The price is the best feature about this software. Nothing beats it for the money. Cons Not the most user friendly. It can take a while for someone who is not very computer savvy to use it. Review Source WC William C. CEO Hospitality Used the software for: 2+ years ### "Outstanding Product from an Outstanding Team " April 30, 2020 5.0 They are a young and dynamic company and are able to deliver a great product with outstanding support. \[SENSITIVE CONTENT HIDDEN\] started on his own with the experience of managing his own properties - he has designed a very good platform that streamlines one of the most onerous workflows for any accommodation manager (guest communications). The team has now expanded and they push features regularly and connect with multiple OTAs Pros Beautiful UI with thoughtful design Good feature mix that add value to a property management business Automated messaging with a good level of sophistication & ease of use Airbnb connectivity a plus Automated reviews for Airbnb are particularly useful Cons Predictive messaging is not that practical in real life applications Review Source NM Nina M. Owner Hospitality Used the software for: 1-2 years ### "Great app, exceptional customer support" June 30, 2020 5.0 Pros Smartbnb is a timesaver, peace of mind and a tool I would not want to miss for running our short term rental. Once set up it saves so much time in responding and replying to all booking and reservation requests. It is also such a peace of mind as I don't have to worry to forget to send out confirmations, follow up messages and alike. Customer support is exceptional not only for those moments where you need to figure our of how something works or is set up best but in the difficult times of COVID the team at Smartbnb has repeatedly showed that they do care for their customers! I could not recommend this software and company enough! Cons Nothing to add here. Of course there's always something that could be added or improved but it is enough to reach out to Smartbnb and you will be heard. Review Source KS Kourtney S. Airbnb Host Hospitality Used the software for: 1-2 years ### "Smartbnb keeps me organized and makes me look awesome. " April 2, 2020 5.0 Exceptional. I would recommend it to all Airbnb hosts. I don't think I would be as successful or as organized had someone not recommended the software. Pros I love that I am able to set-up and schedule specific messages to potential future guests and guests from everything to inquiry requests, to check-in instructions, to review reminders. Also, the property manager and the cleaning team receives automated messages upon a booking confirmation, as soon as I do once a guest has booked my property. Because I utilize Smartbnb, I am able to keep my response time at 100% on the Airbnb platform, something that Airbnb looks at when evaluating Superhost status. Cons I don't really have any cons as I know no other software experience like this and I have had awesome success with the implementation and use. Review Source LO Lora O. Owner/manage4 Hospitality Used the software for: Less than 6 months ### "Good channel management with lots of integrations" June 30, 2022 5.0 Pros I switched to Hospitable from another channel management software as it had a lot more integrations and especially the Schlage Encode integrations. What I found was even more features that are powerful and make my management and guest communications easier. Cons It occassionally has a few hiccups working with VRBO. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hospitable.com Price and ease of use Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) More integrations Review Source EA Elkin A. Founder Hospitality Used the software for: 1-2 years ### "Great Automation/Communication Software" April 2, 2020 5.0 Pros Everything! It does what it says for a fair price. Smartbnb saves me hours of works every single week. In summary, if you are in the STR business, stop reading reviews and go and get a free trial. You can thank me later ;) Cons It is excellent software, and it may take you some time to set up (nothing complex or difficult, just time), but once it is up and running, you will be glad you did it. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hospitable.com I tried different options before, but those were not even close to the quality of Smartbnb. Review Source MR Matthew R. CEO Leisure, Travel & Tourism Used the software for: 1-2 years ### "You need this to grow." May 8, 2021 5.0 Exceptional. 10/10 easily. Pros You gain control by customized responses to inquiries, in YOUR verbiage. Literally everything, I love it all. We are able to grow because of this platform. Cons Nothing. I'm actually excited to see their new roll outs of new features. Reason for choosing Hospitable.com Price, features, and support. Switched from [Kigo](https://www.capterra.com/p/274975/Kigo/) Cost effective and significantly stronger with markedly and notably better features, way better support. Markedly faster ques and wayyyyyy more powerful servers. Review Source RG Rose G. Head of Operations Hospitality Used the software for: Less than 6 months ### "Best Life Vacation Stays" February 18, 2023 5.0 I can't imagine running my vacation rental business without it. Pros Ease of use, dependable performance, metrics for common KPI's, ease of set up and deployment, and price. Cons Task rules - less intuitive to understand how they operate and when you would use them. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Hospitable.com Ease of use and deployment, testimonials from friends in the business and price. Review Source AB Angela B. Host Hospitality Used the software for: 6-12 months ### "Great for hosts" April 2, 2020 5.0 Pros This software helps manage the recurring messages needed to be sent to hosts. It helps the experience feel personal to the guest and allows us to quickly provide all the necessary information to guests at the most relevant time intervals before, during and after their stay. Cons There are functionalities that can be included to improve operations - such as messaging to cleaners - that would make this software more holistic in its applicability. There is limited functionality to message all cleaners on your "team" but something that would be useful would be the ability to have auto message sent to certain cleaners (i.e. those you have allocated to clean on a certain day), allow for confirmation type responses with cleaners and other use cases to bring the operations piece truly on board to this platform. Review Source KS Katerina S. Sales Real Estate Used the software for: 2+ years ### "Recommended for VR Owners" June 11, 2021 5.0 overall my experience with smartbnb is great and would highly recommend this software. Pros I feel the best feature is the housekeeping management system built within the software. very easy to use and simple. Cons The least I like is the booking functionality. While it's easy to use there could be more customization on the booking engine. Review Source NR Nick R. Operations Hospitality Used the software for: 6-12 months ### "Time Saved Makes it Well Worth It" April 24, 2020 5.0 Pros Allows me to stay in contact with guests proactively - before, during, and after a guest stays with us. Automating the email sequence means information is never missed going to the guests. Using short codes is nice to not have to write blocks of text repeatedly. Also, the short codes are nice when I need to update small aspects of text, I can write the sentence structure around a short code so updating something like a door code is very easy Cons The idea of being able to recognize what the a guest is asking and respond appropriately is an amazing idea --- but we've not gotten it to work consistently enough (or barely at all) to rely on it. So questions still need be answered manually most of the time (although the saved responses do make it quicker!) Review Source VR Verified Reviewer CEO Hospitality Used the software for: 1-2 years ### "Must Have Automation Software to scale your STR Business" March 31, 2020 5.0 Pros Smartbnb safed me hours of works and writing back and fourth. And made it possible for me to grow my STR Business in the first place. Cons You need to spend a tiny bit of time to able to use the software correctly. Review Source AJCF António Jorge Cardoso F. Pharmacy technician Hospital & Health Care Used the software for: 1-2 years ### "It's trully Smart and supportive " March 27, 2020 5.0 I have my main work as Pharmacy Technician, so Smartbnb help me doing mist of messaging making my time better. And when at home with family its gold and make magic helping me stay more focused in family time. I couldn't ask a better software. Pros All guests appreciate our messages and most really think they are sended on time manually by me, so the reviews always mentioned the quick replies. Cons It makes what is supposed to do, until today I'm very happy. But could add more features in the future like helping creating tips and guides ready to use when guests request help. Other features could be added but mainly now have what i most need. Review Source AB Adam B. Founder Real Estate Used the software for: 6-12 months ### "Excellend product growth & customer service" April 24, 2020 5.0 Customer service is top notch and they request/respond to customer feedback in a very timely manner. Pros A complete feature set is being added to regularly with ongoing investment in improving the product for users Cons Calendar view could be more comprehensive Alternatives considered [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Switched from [MyVR](https://www.capterra.com/p/127432/MyVR/) Cost was the driver, but it became apparent that I wasn't losing as many features as I expected Review Source VR Verified Reviewer Host Hospitality Used the software for: Less than 6 months ### "Very good, but…" October 29, 2021 5.0 Pros Hospitable is a great app to start with and will make you look professional to your guests. I like the message automations and integrations even having flight info included. I most like the rating that shows if a potential guest is likely to book, or not book. Cons There are other apps that provide even more features for less than hospitable with similar qualities. Alternatives considered [iGMS](https://www.capterra.com/p/157033/iGMS/) Review Source JN Jo N. Owner/Operator Hospitality Used the software for: 1-2 years ### "Easy to use, great support and integrity" April 23, 2020 5.0 I definitely recommend smartbnb and I would use it again. It was easy overall!! Pros I found it easy to get everything set up, the customer service reps very knowledgeable and supportive. I appreciated that while there may not be some of the features other products have what is important is that new functions/features are properly planned and tested. I never experienced any problems at all. Cons I would have liked integration with other accommodation platforms and the ability to collect payments but I do know these are things in the pipeline and being worked on. Review Source BW Billie W. Software Developer Writing and Editing Used the software for: Less than 6 months ### "Do NOT Trust Smartbnb" April 6, 2020 3.0 Overall, it would be okay software that I would be willing to keep if I could trust the company. If I re-open my Airbnb ever, I will probably choose a different company in the future. Pros This software automatically sent messages to my guests before they checked in and before they left. (Check-in and Check-out emails). Cons The worst part is once you sign up, you can't automatically cancel. When you try to cancel it sends you to a customer service representative for them to try to talk you out of cancelling. If you try to just pause your subscription they try to bargain with you to make a great review, and require a screenshot of the review before agreeing to pause the subscription. This is B.S. in my eyes and makes this a VERY SHADY company. Basically the only things this software was really good for was responding immediately to inquiries. It sometimes made conversations awkward, because when potential guests asked questions, it pretends you are really answering and ignoring their questions. Review Source Response from Hospitable.com April 20, 2020 Hi Billie, I am happy that you were a happy Smartbnb customer until you were offered a discount. We have temporarily removed the ability to cancel in self-service so that we can advise our customers on the best move forward, either pausing or cancelling their subscription, or benefitting from a discount. This is a decision we have taken so as to be able to support each of our customers throughout this crisis. Under no circumstances would the review be a requirement for a discount to be granted, or a subscription paused or cancelled. After receiving your feedback, I have made sure this was clear to the entire team. Your subscription was therefore cancelled within minutes of you reaching out. Lastly, listening to our user's feedback is an important part of our job, and feedback about the part our product does miss is something that we listen to just as well. Your critical feedback is very valuable to us because it helps us get better. Pierre-Camille Founder & CEO DN DArcy N. Owner Hospitality Used the software for: Less than 6 months ### "The best out there for sure" October 12, 2022 5.0 Pros I have tried a few different rental management platforms and after much money and time spent elsewhere I am do thrilled with hospitable. So intuitive! No hours spent trying to make sure listings are uploaded properly. No monstrous learning curve Cons Waiting for payment processing to be available thru the direct website so I can get rid of the current dinosaur platform I am using. If there was a better client management system so I could customize my database that would be amazing Review Source MM Matthew M. Business Owner Hospitality Used the software for: 6-12 months ### "Fantastic Features - mid range pricing" December 14, 2020 5.0 Overall the experience was quite good. It is a tad expensive but worth it. I think they're better than most competition, but for those who are lean in their operations, they will seek other smart messaging options. I would recommend options for smaller hosts that fit their pricing as well. Pros I love the AI function of the smart messaging feature. It frees up loads of time from the host perspective and allows you to maintain 100% contact with all prospective guests. Cons I think it is fairly expensive, but it also continues to provide a variety of options. However, I am of the opinion that you don't have to offer everything. Just be really good at 1 or a couple of things. SmartBnB is really good at messaging for BNB Hosts. Review Source RA Rick A. Broker/Owner Real Estate Used the software for: Less than 6 months ### "The Best I've Seen" March 16, 2023 5.0 I've tried several PMS vendors and Hospitable has far exceeded my experience with the others. Customer Service is first class and super responsive. Pros Easy to set up and easy to use. Very intuitive. Clean layout that is visually pleasing. Cons I would like a few more options and features with the direct booking website. Review Source Response from Hospitable.com August 29, 2023 Thank you for your review, Rick. We're glad we're exceeding expectations! Adam R. Property Manager Hospitality Used the software for: Less than 6 months ### "Simplifying your life as a Host!! " May 15, 2020 5.0 Customer service was good and it saves me a lot of time automating the hosting process. Pros Reasonable price and it allows you to integrate two of the primary booking platforms (Airbnb & Homeaway) into one system. Customizable. Cons It doesn't allow you to integrate Booking.com (yet) but they say it's coming. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hospitable.com Pricing was much better Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.