# Page 4 | Hospitable.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Hospitable.com the right Hospitality Property Management solution for you? Explore 142 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/189280/smartbnb/reviews --- Hospitable.com 4.7 (142) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Page 4 - Reviews of Hospitable.com ## Showing most helpful reviews Showing 76-100 of 142 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NS Nigel S. Owner Hospitality Used the software for: 2+ years ### "Manage your short term rental stress and time free" April 30, 2020 5.0 Has enabled me to run properties in Australia and the UK, from an island in the middle of the Pacific with poor internet. AND to achieve top rating for communication! Pros Copes with all messaging. They have pretty well thought of everything and new features continually being added Cons Takes a short time to set up, but well worth the initial effort Review Source PR Panuwat R. Self employed Hospitality Used the software for: 1-2 years ### "Best helper and leader for my area" April 21, 2020 5.0 I can get a best and fast answer to my guest when they just inquire. Everything that I need to send to my guest I can set automatic and timely to them with out wast my time. I can sleep well with out worries to answer messages. Pros I thought that I could help me and save my time so I could have time to do something else without worrying. Cons My least favorite is I don't have a list of all the numbers that I need, the software allowing me to use 10, but I can only use two of them a month. Haha Review Source MF Mary F. Owner Hospitality Used the software for: 6-12 months ### "Housekeepers Friend " February 12, 2022 5.0 This software allows me to keep on top of bookings and updates. It's great for clients that are hard to contact or who simply want less to be bothered with on a daily basis. I can more than adequately plan cleaning and maintenance at my unit. I totally support it. Pros My clients have used the software since listing their unit. I have been added for convenience and it's a great tool. Cons I have had no issues so far, using this software on a daily basis. Review Source dD donna D. support staff Hospitality Used the software for: 1-2 years ### "my experience" May 23, 2023 5.0 Pros calendar and scheduling, easy to read. ! Cons i don't have any problems with hospitable Review Source Response from Hospitable.com August 29, 2023 Thanks, Donna! KK Kostas K. Owner Hospitality Used the software for: 2+ years ### "Great software that minimizes guest communication" July 22, 2019 5.0 Pros Can send to my guests check in instructions in their language, inform them about check out times, ask them questions. Cons It's a bit pricey but without it i'd have to spend much more time to communicate with guests Review Source Response from Hospitable.com July 23, 2019 Thank you so much for your review, Kostas! SC Serban C. Owner Hospitality Used the software for: 1-2 years ### "Grear Product" April 2, 2020 5.0 Pros Easy to use, constant innovation and great features Cons I would like it to integrate with more sites (like they plan to do with booking.com) Alternatives considered [Booking Automation](https://www.capterra.com/p/171972/Booking-Automation/) Reason for choosing Hospitable.com easy of use, intuitive and better integration with airbnb Review Source LW Lewis W. Host Hospitality Used the software for: 1-2 years ### "Get your automated templates right and Smartbnb can run your listing for you." May 1, 2020 5.0 A+ Pros very well documented. You can get up and running without calling support. Cons It's a bit complicated, but getting AI to communicate with your guests for you is not easy and it's a HUGE benefit. Just don't expect to spend less than a few sessions drafting/testing/drafting/testing Reason for choosing Hospitable.com also I already had a dynamic pricing engine, so the lack of one wasn't important. Review Source JC Joshua C. Real Estate Agent Real Estate Used the software for: 6-12 months ### "Great for automated messaging " April 3, 2020 4.0 Client communication Pros The only way to grow your business is with software like this. Cons The interface is a little awkward and the cleaning scheduling is hard to use Review Source Response from Hospitable.com April 20, 2020 Thanks a lot Joshua for your great feedback on Smartbnb. Some of the features of Operations might indeed appear quite harder to use than expected, especially if your usage scenario is quite simple. For those simple scenarios, there is now very little setup required with the help of daily digests for you and your team. You can learn more about this from our product documentation on https://www.notion.so/smartbnb/Daily-digest-email-57ce8cd9599c4d28bc9e703bd269c369 AA Adam A. Airbnb Proprty Manger Hospitality Used the software for: 2+ years ### "Essential software for Airbnb property managers" March 25, 2020 5.0 Pros The software saves me so much time it's amazing couldn't build my business without it Cons I wish it was a little cheaper..Maybe 3 dollars or 4 dollar per listing as I have a lot of listings it gets very expensive Review Source NP Natalie P. Director of Guest Experience Hospitality Used the software for: 1-2 years ### "Great product for automating guest communication and stepping guests through ID verification process" June 1, 2020 4.0 Pros Message templates, guest verification, easy to view infometrics showing data analytics, notifying cleaning staff of each new booking, guest insights, excellent customer support. Cons Interoperability with Booking dot com. Custom dates for metrics reports is a bit glitchy. It would be great if this product was extended to become a fuller channel management option. Review Source PC Prayas C. Director Hospitality Used the software for: 2+ years ### "Love it everyday" March 31, 2020 5.0 Pros Extremely flexible and powerful. Customizable to any extent you want and does all the heavy lifting for me. Cons Mobile phone app needs further improvement, it doesn't work as efficiently as the website. Review Source HH Heather H. owner Real Estate Used the software for: 1-2 years ### "Smartbnb helps streamline and manage my STR business" July 9, 2020 5.0 I have 2 Short -term rental locations. This website helps make managing the rentals and inquiries doable. The auto responses make sure that I can respond to guests even when I'm working or otherwise unable to be online. Pros Auto messaging are a game changer and makes sure I don't miss an inquiry or rental. Cons Its a bit of a learning curve... but they are very helpful and responsive with customer service Review Source FL François L. President Entertainment Used the software for: 1-2 years ### "Smartbnb" May 4, 2020 4.0 Love it, couldn't live with it. Pros Automatisation is really easy. The options seems to be developed by people that really understand the daily challenges in their industrie The new app Cons The new Calendar is not optimized for phones. dont work with booking yet. Reason for choosing Hospitable.com interface is clear and easy to understand without reading an FAQ Review Source JS Jeselle S. Operations Manager Hospitality Used the software for: 2+ years ### "Reliable Software" April 20, 2020 5.0 Pros I find it easier to use this on our daily operations because of its Filters and Auto Messaging Cons It would be better if the messaging is synced with Booking.com Review Source JD Jason D. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Exceeded my expectations " November 4, 2019 5.0 It has been nothing short of amazing. They are super responsive, and the product has not only saved me 3-4 hours of work a week, but it’s also surprisingly fixed several challenges I had with guests. It’s also improved my overall ratings with their amazingly well thought out rating system. Pros The advanced features designed by a team that obviously understands the challenges of a multi-unit host and also truly understands how to increase host efficiency while also providing a stellar improved experience for our guests. Cons It’s a bit complicated to set up the mode advanced features, but the team is super available to help and support. Review Source Response from Hospitable.com November 21, 2019 Thank you so much for your wonderful review and kind words. We're thrilled that we've exceeded your expectations so far! And the best news is that there's so much in the pipeline still to come. Please do not hesitate to get in touch if you have any suggestions or ideas, we're all ears. JV Julia V. COO Hospitality Used the software for: 2+ years ### "smartbnb Review" April 3, 2020 5.0 We are very satisfied with smartbnb Pros Great for automating and centralizing our guest communication Cons None to comment about. They offer great service! Review Source JS Jonathan S. Owner Real Estate Used the software for: 1-2 years ### "Fantastic STR Software" March 25, 2020 5.0 Pros I love the automated messaging that can be used for both Airbnb and VRBO/Homeaway. The messaging streamlines my business and makes my guests feel that I am always there for them. Cons Some small things such as the drop downs on the website are just too tiny and hard to navigate. Review Source CC Carol C. Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Could not be without it!" May 3, 2020 5.0 Pros This was easy to set up, great and fast customer service, integrated well. I could not go back to how I was working before. The time saved far outweighs the cost of the software and it has enabled me to take on new business. Cons None! I havent come across anything yet. Review Source LA Liza A. Property Manager Hospitality Used the software for: 6-12 months ### "Great Automessaging tool" April 20, 2020 4.0 Great! Pros User friendly - easy of use Auto Messages tool Great support Cost Can be use with co-host accounts Cons Few integrations. I'd like to see more channel and smart tools integrations. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hospitable.com Cost Can be use with a co-host account Review Source KR Kent R. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Decent, functional application, but quite expensive for what you get" March 10, 2021 3.0 This was a well-designed application and does what it says it does. Only issue I had was the scheduling of a 'bad review'. I had it all ready to go, but it failed to submit to Airbnb for some reason. I asked their support team for assistance, but it was already too late. Whilst the support team were friendly, they never followed up with why the issue occurred, nor did they offer any compensation for the failure of their app. I find the cost very high for the features you get. There are other software apps that do everything Smartbnb does and more, for half the price. Pros Beautiful design, lovely to look at and good functionality. Friendly and helpful support staff. Does what it says it does (with one exception as detailed below) Cons \* The cost is quite high for the available features. \* No ability to have direct booking customers and take bookings. It's literally just a messaging platform. Review Source JZ Jonathan Z. Owner Real Estate Used the software for: Less than 6 months ### "SmartBnb massively reduces administrative burden of running my Airbnb" October 29, 2019 5.0 I have been using Smartbnb for several months now and it has vastly reduced my administrative load. I am a bit of a geek but found setting it up very easy. A couple of times I have had to override the automated messages and found that very easy as well. Not only is it easier to manage my Airbnb property now but it also has improved the quality and frequency of my messaging to guests. Pros I am running a very busy Airbnb (2-3 bookings per week) in a house I own in Brooklyn, NY. I am a busy professional and I live in California so it is important that I have good software to automate the booking and management process. I am using Smartbnb to communicate with guests in a personal but automated fashion as well as send reminders to my cleaning person. Cons The URL is a little hard to remember (though that is really nitpicking). Reason for choosing Hospitable.com The reviews I read on Smartbnb were all good so I didn't feel the need to do a big competitive analysis. Review Source Response from Hospitable.com November 5, 2019 Thank you so much for your review, Jonathan. We're thrilled that you're happy with our tools, especially since they help you run your Airbnbs remotely, all while being a full-time professional! That's amazing. We'll continue working hard to make Smartbnb even better for you and your guests. FZ Federico Z. COO Hospitality Used the software for: 6-12 months ### "Amazing for communication" August 30, 2022 5.0 Pros The communication features are unbeatable Cons The connections to platforms, specially vrbo and booking.com are very poor Review Source PR PAMELA R. OWNER Hospitality Used the software for: 1-2 years ### "LOVE SMARTBNB" April 4, 2020 5.0 BNB IS THE BEST MESSAGING SERVICE FOR SHORT TERM RENTALS Pros THIS SERVICE PROVIDED SEAMLESS COMMUNICATION TO OUR GUESTS WHICH PROMOTED PROFESSIONALISM AND REDUCED OUR WORKLOAD TREMENDOUSLY Cons NONE NO PROBLEMS AT ALL IT HAS GRADUALLY IMPROVED Review Source JN John N. Owner Real Estate Used the software for: 1-2 years ### "Great Product, Great Service, Great Leadership" March 31, 2020 5.0 Pros \-The automation is a life saver -Customer service is fantastic -Constant improvements Cons \-Lack of partner integrations -Should further stride to becoming a one stop shop for short term rentals Review Source CA Cristian A. CEO Hospitality Used the software for: Less than 6 months ### "Great product but hard to undesnartd and generate bookings" July 21, 2022 3.0 Neutral it could offer more features like adding expenses on a listening Pros I like the Dashboard of hospitable . Has great interview. Cons Sync and integration where very basic ; and can’t add expenses Review Source Talk to a Capterra advisor for free and get results within 15 minutes.