# Page 5 | Hospitable.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Hospitable.com the right Hospitality Property Management solution for you? Explore 142 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/189280/smartbnb/reviews --- Hospitable.com 4.7 (142) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Page 5 - Reviews of Hospitable.com ## Showing most helpful reviews Showing 101-125 of 142 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TS Tara S. Managing Director Hospitality Used the software for: 1-2 years ### "Streamlined communication" April 1, 2020 5.0 Pros Easy integration with our Airbnb account enabling us to maintain prompt responses to guest enquiries 24/7 Cons Nothing I can think of. It served the purpose I subscribed to it for. Review Source TC Tia C. Owner Hospitality Used the software for: Less than 6 months ### "New User 1 month" October 28, 2019 4.0 Customer support and value is why I'll stay. Pros The value is great. What they do for the amount you receive is extremely competitive. Cons Still in early stage development and some kinks need working out. Reason for choosing Hospitable.com Reviews and suggesitons from other users on the FB chat rooms. Review Source Response from Hospitable.com November 5, 2019 Thank you very much for your review, Tia! We're delighted you've found Smartbnb useful! Our support team is always at your service to help you with training and clarification on any issues you may be facing during these early days. We're also constantly adding new features, functionality and design improvements, so we trust you'll be able to see Smartbnb progress and grow along with your business. We hope to be worthy of your five stars sometime soon in the future! LF Leslie F. Agent Real Estate Used the software for: Less than 6 months ### "smartbnb Review" October 23, 2019 4.0 Time managment Pros It helps manage and keep me in communication with my STR clients Cons Hard to navigate, setup. Had several messages default and not send or skip completely. Reason for choosing Hospitable.com Na Review Source Response from Hospitable.com November 21, 2019 Thank you very much for taking the time to review us. I'm glad to hear that you find the product useful, and I also see the improvement opportunities you've pointed at with the onboarding and set up - we're actually currently improving those, so that new users can hit the ground running. In regards to the problem with the messages not sending, often times the issue could be their configuration or with brief outage times at Airbnb. We take pride in a message success rate of over 99%, so errors are quite rare. Please get in touch so we can figure out what was the problem then and help make sure it doesn't happen in the future. OW Oliver W. Managing Director Real Estate Used the software for: 1-2 years ### "Excellent software and service" April 23, 2020 5.0 Pros Ease of use, customisations, quick support Cons No integration with booking.com (yet) - will be perfect when this happens! Review Source JW Joyce W. Airbnb Superhost Hospitality Used the software for: 1-2 years ### "Excellent automated message software!" April 6, 2020 5.0 Pros Very easy to use! Love the metrics analysis Cons If more message samples could be provided that would be much helpful! Review Source ZS Zack S. Real Estate Agent Real Estate Used the software for: Less than 6 months ### "Makes Management Easy!" October 22, 2019 5.0 Syncing calendars and pricing, automated messaging and great customer experience Pros I tried many vacation rental integration softwares before landing on SmartBNB. None have as many features as this one. I love that I can not only sync the calendars but also the pricing. Automated messaging makes management a breeze! Cons I would like to be able to connect multiple AirBNB/VRBO accounts as I manage properties for many different individuals. Review Source EM Evandro M. Owner Hospitality Used the software for: 6-12 months ### "A necessary tool for all airbnb hosts" March 31, 2020 5.0 It helps me focus on other aspects of the business, and answering only the most important questions to guests. 90% of the communication can be automated. Pros It saves me a lot of time giving information to customers at the moment they really need it. Cons Could be a bit cheaper when u have many listings. Review Source QD Quincy D. Director Architecture & Planning Used the software for: 1-2 years ### "Great platform, its so good it does not seam fair! " May 4, 2020 5.0 amazing! Pros Automate all Air BnB communication and friction. Cons Buggy calendar, sync features could use some work. Review Source EH Edwin H. Supreme leader Hospitality Used the software for: 6-12 months ### "Not just smart it's genius " June 28, 2020 5.0 Pros This software automates nearly every aspect of messaging and hugely improves the customer's experience and thus our business performance Cons The calendar function does not yet import bookingcom bookings but I believe it's coming Review Source RG Ryan G. Managing Partner Real Estate Used the software for: Less than 6 months ### "Indispensible New Tool" October 21, 2019 5.0 I've been using Smartbnb for a few months now. It's changed my Airbnb business, and I couldn't go back to life without it. Pros Saves me time; improves responsiveness; keeps me organized Cons Interface can be a little buggy, in large part due to Airbnb's clunky interface Review Source Response from Hospitable.com November 22, 2019 We were so glad to read your review! Thank you so much for such kind words. We're working hard to improve the interface, it's a continuous journey with the added complication of having to adapt to all new developments with the Airbnb interface, plus the other channels we're adding! But, we're up to the challenge and we're working hard to stay ahead of the curve! Thank you for trusting us, we'll do you proud! GT George T. Co Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Wonderful overall!" April 4, 2020 5.0 Pros Excellent support, easy to use, excellent feedback from guests Cons All perfect! Nothing to complain about All good! Review Source Response from Hospitable.com April 20, 2020 Thanks George for you feedback, and let us know if there is anything we can do to improve Smartbnb for your needs. MT Mitxel T. COO Hospitality Used the software for: Less than 6 months ### "smartbnb will save you loads of time" April 1, 2020 5.0 They have been great. Always quick to respond to my questions, and overall a great value for what they provide. Pros Automation of routine tasks and communication with guests. Cons The phone app is a little bit laggy and some of the features that i use the most on desktop are not available on the mobile app (task calendar) Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hospitable.com Price point Review Source AH Austin H. owner Hospitality Used the software for: Less than 6 months ### "Smart BNB" November 4, 2019 5.0 over all its great, happy with it Pros I like how it automates all the stuff i was taking the time to do before. makes templated messages way easier Cons took a little bit of time to get familiar w/ the interface Review Source Response from Hospitable.com November 21, 2019 We're delighted you're happy with Smartbnb and that it's saving you time. We definitely understand that it takes a while to get familiar with the interface, especially because there are so many features to get to know. Right this moment we're working on improvements to the onboarding process so that new users will find it easier to jump on board :) RP Robert P. Owner Real Estate Used the software for: 6-12 months ### "Great Product!" April 22, 2020 5.0 Pros Very affordable and time saving. Works well. Cons Needs to integrate with beyond pricing, booking.com, and other sites. Review Source KN Kay N. Administrator Marketing and Advertising Used the software for: Less than 6 months ### "Best for your Airbnb business, if you need to grow up" March 26, 2020 5.0 Best for anyone who looking to reduce time to answer your Airbnb guest. But I need more options as I recommend. Pros 1\. make you have more time to service your guest in Airbnb 2. make you have more time to think about strategy 3. Catch you Leads to be guest when you don't have time reply to some question it's mean you lost your guest forever. Cons 2 things, 1. I need you can include price adjustable in your software too. 2. Need to connect with more website such as Agoda home, booking, etc Review Source VR Verified Reviewer GM Hospitality Used the software for: Less than 6 months ### "GREAT HELP FOR YOUR BUSINESS" November 4, 2019 5.0 Pros The format of the automated emails and the overall ease to use Cons The overall look of the schedule that is not showing enough overview Review Source Response from Hospitable.com November 21, 2019 Thank you for your review! We're glad that you find the messaging features useful! If we understand correctly, you would like for the calendar to show more details? We'd love to hear more, please let contact us with your feedback and we'll incorporate it into our pipeline. We actually have an upgrade to the calendar coming pretty soon, so stay tuned! YY YC Y. Chief Operator Hospitality Used the software for: 1-2 years ### "Effortless in work, Excellent for guest !" May 4, 2020 5.0 Pros The easy of use and automation giving me and my team peace of mind in terms of interaction with guest Cons The integration with another booking platform still limited. I'm looking forward to seeing Smartbnb integration with booking.com, Agoda home etc. Reason for choosing Hospitable.com The automation is seamless Review Source MJ Messiah J. Owner Hospitality Used the software for: Less than 6 months ### "The best for STR" November 11, 2019 5.0 Pros It helps me manage my two properties with ease. Cons No real app yet. You have to use a web browser Review Source Response from Hospitable.com November 21, 2019 Thank you so much for your review! We were absolutely thrilled to receive it. And, you will be happy to know we have just launched an app! It's available on iOS and Android :) - Enjoy! FD Fernando D. CEO Hospitality Used the software for: Less than 6 months ### "Easy life with Smartbnb" November 11, 2019 5.0 Pros Amazing! So good! I'm so happy with this software, it's helping me a log, makes my life even better, now I can delivery better experience to my guests. I really recommend it. Cons I don't know! hahaha, the software is so good! Everyday is even better! Thanks guys! Review Source Response from Hospitable.com November 21, 2019 Your review made our day, thanks so much! We'll continue to work hard to make sure that we stay ahead and that your guests are as happy as can be. VW Viktoria W. Director Recreational Facilities and Services Used the software for: Less than 6 months ### "Making life easier" October 21, 2019 4.0 Pros Guests feel good. I save time . Writing much easier Cons Technical issues . Not always working perfectly Review Source Response from Hospitable.com October 22, 2019 Thank you for your feedback, Viktoria! We are very glad we're helping make your life easier, and we are always implementing improvements to technical issues that arise. Sometimes these issues are linked to Airbnb's or HomeAway's own technical issues, but we always try to alert you and notify you as soon as we possibly can. We will keep working hard! HB Hayden B. Ceo Real Estate Used the software for: Less than 6 months ### "Almost amazing " April 21, 2020 4.0 Automation is very easy to set up and works 95 percent of the time Pros This is a great automated product. It’s great for notifying staff of cleans and also for auto responding to Airbnb messages. It’s almost amazing but not quite Cons Restricted automation for staff. If you set up the way it’s intended it’s wonderful if you have even a slight difference in needs it may not work. Review Source IR IRINA R. OWNER, VACATION PROPERTY MANAGER Real Estate Used the software for: Less than 6 months ### "Great Software" March 26, 2020 5.0 Pros Easy to use, user-friendly interface, great customer support. Thank you! Cons I'd like to be able to track and manage cleanings or have a cleaning schedule within the system that my crew would have access to. There was one issue with check-in messages not being sent but the customer representative looked into it and helped resolve the issue. Thank you! Review Source KD Kimberly D. Self Employed Real Estate Used the software for: Less than 6 months ### "Exceptional " October 23, 2022 5.0 As of now the overall experience is terrific Pros This is all new to me. The software/program itself is very straightforward and I'm enjoying the ease of the system so far. Cons There is nothing at this time that I do not like about the software Review Source RB Russell B. CEO Executive Office Used the software for: 6-12 months ### "Greatest app ever for Airbnb" April 6, 2020 5.0 Great, love it. Pros The fact that I can set it and forget it. It runs itself. I dont have to think or remember to email guests. Cons The app and the website are very BETA. It was difficult to use but once it is set up its fine. Reason for choosing Hospitable.com Reviews Review Source Response from Hospitable.com April 20, 2020 Thanks so much Russel for this encouraging feedback. When you can, we would love to hear more on how to improve our product and make it easier to use. AR Angela R. CEO Real Estate Used the software for: 6-12 months ### "Love the automation!" April 23, 2020 5.0 Pros I dont have to worry anymore about giving guests the door code, or worrying about emailing them about issues or check in instructions, everything is automated! Cons Sometimes hard to find how to cancel automated reviews and navigate to certain areas. 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