# Hospitable.com Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Hospitable.com Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/189280/smartbnb --- # Hospitable.com Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hospitable.com ## What is Hospitable.com? Hospitable.com (formerly Smartbnb) is the property management solution that centralizes all your properties in one convenient dashboard and automates communication with guests, yet sounds totally human. Trusted by the owners and managers of 300,000+ properties in 140+ countries. ## What is Hospitable.com used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Overall rating Based on 143 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price $29 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Hospitable.com alternatives [4.3 (341)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.5 (1,287)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.8 (428)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (466)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/189280/smartbnb/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reservations Management 4.5 (31) 77.42% of 31 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Guest Communications 4.7 (27) 81.48% of 27 reviewers that rated this feature as important or highly important Communicate with guests directly within the system For Vacation Rentals 4.8 (26) 76.92% of 26 reviewers that rated this feature as important or highly important Designed for vacation rentals Calendar Management 4.5 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Data Synchronization 4.4 (19) 68.42% of 19 reviewers that rated this feature as important or highly important Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Channel Management 4.4 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance Hospitable.com 44 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Manage various distribution channels, build relations with channel partners, and track their performance Manage, organize, and store contact information Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Track products that are for sale at a reduced price or part of coupon promotions Track employee schedules, availability, and performance across projects and tasks Long term accommodation for guests Designed for vacation rentals Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations Communicate with guests directly within the system Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Organize, prioritize, and manage incoming communications Access software remotely via mobile devices Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and handle various international currencies More than one location Book meetings and appointments through a website or digital platform Accept, record, and reconcile financial transactions Track and manage the profit margin between the cost of a product and its selling price. Design, communicate, and distribute incentives to perform a specific action Add, view, and edit details of all properties managed by an agency that are available for sale or rent Track/optimize rates in relation to usage Notifications that are delivered to users as soon as an event occurs Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Track and monitor reviews of products or services Length of rental One location Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.5 (143) 4.5 Based on 143 reviews ## Pricing Value for money 4.6 (139) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/189280/smartbnb/pricing/) Essentials $0.00 It includes: - Automated Replies - Centralised Inbox - Channel Manager - Double-Booking Protection - Financial & Operational Metrics - Guest Experience Messaging - Manual Reservations - Pricing Updates - Review Management - Task Management - Team Collaboration - Guest Portal - Dynamic Pricing Host $29.00 Usage Based,Per Month It includes: - Automated Replies - Centralised Inbox - Channel Manager - Double-Booking Protection - Financial & Operational Metrics - Guest Experience Messaging - Manual Reservations - Pricing Updates - Review Management - Task Management - Team Collaboration - Guest Portal - Dynamic Pricing Professional $59.00 Usage Based,Per Month It includes: - Automated Replies - Centralised Inbox - Channel Manager - Direct Booking Websites - Double-Booking Protection - Financial & Operational Metrics - Guest Experience Messaging - Manual Reservations - Pricing Updates - Review Management - Smart Lock Integrations - Task Management - Team Collaboration - Guest Portal - Dynamic Pricing - Smart Thermostats Mogul $99.00 Usage Based,Per Month It includes: - Automated Replies - Centralised Inbox - Channel Manager - Direct Booking Websites - Double-Booking Protection - Financial & Operational Metrics - Guest Experience Messaging - Manual Reservations - Pricing Updates - Review Management - Smart Lock Integrations - Task Management - Team Collaboration - Dynamic Pricing - Smart Thermostats - Accounting - Owner Statements - Owner Reporting - Owner Portal - Guest Portal Value for money 4.6 (139) 4.6 Based on 139 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[ Wheelhouse](https://www.capterra.com/p/171266/Wheelhouse-Pricing/)[ Turno](https://www.capterra.com/p/166734/Turno/)[ Vrbo](https://www.capterra.com/p/233391/Vrbo/)[ StayFi](https://www.capterra.com/p/10010072/StayFi/)[ RemoteLock](https://www.capterra.com/p/266951/RemoteLock/)[ ResortCleaning](https://www.capterra.com/p/252904/ResortCleaning/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (137) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (137) 4.6 Based on 137 reviews ## User reviews Overall rating 4.7 Based on 143 reviews Filter by rating 5(120) 4(15) 3(4) 2(1) 1(3) Mentioned topic Sorted by most recent Julian F. MD Real Estate ### "Good entry level PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 April 27, 2026 Pros Good value for money PMS - Did the basic channel manager functions that we needed at the time(Combined inbox, channel sync.) Cons I don't like the name! When I used it it was called SmartBNB - I also don't know how it's developed with integrations with other OTA's. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User co-owner Marketing and Advertising ### "Lack of Customer Service Overshadows the Product" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 2, 2026 The product itself is functional and does what it’s designed to do, but my overall experience was negatively impacted by how a billing issue was handled. A same-day payment problem caused by a card change was corrected within an hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation offered. The ticket was closed during a holiday without resolution. While the software works, the lack of customer service flexibility and retention focus makes it difficult to recommend. Pros The automation tools help streamline guest communication and reduce repetitive manual tasks for managing vacation rentals. However, similar automation features are available on other platforms as well. Cons Customer service and billing flexibility. A same-day payment issue caused by a card change was resolved within approximately one hour, yet resulted in permanent loss of a legacy rate with no discretion or escalation path offered. The support ticket was later closed due to a holiday without resolution. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reasons for choosing Hospitable.com thought it was good- found out differently when I had issues that customer service had to handle. Their customer service is not good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM ahmed m. owner Hospitality ### "This website is a total letdown " 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 7, 2025 Hospitable has been extremely disappointing when it comes to customer service. Even after paying for their priority support plan, they don’t respond or provide any real help. Their regular agents are unhelpful and often give wrong information. For example, several agents told me it wasn’t possible to have a direct website for each property, but two weeks later, someone else confirmed that it actually is. On top of that, my owner statement got completely messed up, and I still haven’t received any clear answers. It’s unacceptable to charge for a service and then provide nothing in return. They definitely don’t deserve the high ratings they have on Capterra. Pros App is great on both iOS and android UI is intuitive for the most part Calendar sync works Other options to push information to OTAs also generally works Cons Absolutely nightmare of a customer service None of the agents know anything Things break constantly Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reasons for choosing Hospitable.com Cheaper overall But customer service offsets any potential savings Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 13, 2025 Hi Ahmed, thanks for leaving your review here. We've shared your feedback with our Director of Support so that they can see if there are gaps in team knowledge that need addressing. I can see that you still have an open ticket with our support team, and I'm sure they will help to provide clarity on your owner statement question. KK Kara K. Senior Associate Accounting ### "The best that we've found" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 16, 2025 Pros The value for money compared to other competing products is what has made Hospitable worth it for our team. Cons Nothing comes to mind right now! We switched to a competing product (hoping to get a few additional features) for a few months earlier this year, and ultimately ended up switching back to Hospitable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Daniel J. Owner operator Hospitality ### "Can't recommend Hospitable enough - ideal for most small to medium size STR operators" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2025 They've turned me into a very loyal customer. It is extremely reliable and makes operating our short term rentals so much easier than it would otherwise be. Price point is very fair. Pros Extremely intuitive for someone not technically savvy and functionality and reliability are top notch. It is great software both via the app and the website. Customer service is excellent and rarely needed. Cons I've had very few complaints and can't think of anything overarching to warn someone about. I guess part of its ease of use is that it focuses on the most needed functionality for someone operating a property, but doesn't necessarily give you all the bells and whistles that more expensive software might offer. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reasons for choosing Hospitable.com Price and great reputation. Seemed very intuitive from the jump. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Danny M. Owner Hospitality ### "Easy to use, good value, but lacks a few features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 24, 2025 My overall experience with hospitable good. The only reason I changed to use a different PMS was because we are a growing property management company and needed more features to support that. I would recommend them to anyone self managing or someone that has a few properties. Pros Hospitable is extremely easy to learn. It only took me a few days to get the hang of it. Also the cost is only about $50 per month. So it was good value. They also have good phone support. Cons The biggest issue with using hospitable is that they don't have as many features and integrations as of the larger companies. But if you're only managing if you properties it's probably fine. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 25, 2025 Hi Danny, thanks for your review. We have built out a lot of new functionality for property management companies that you might not have seen. We'd love the opportunity to tell you more about them and/or to hear why those features weren't a good fit with you. Drop us an email at marketing@hospitable.com if you can share more detailed feedback AW Andrea W. Director Hospitality ### "Better than a real life property management company!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2025 We switched to hospitable when we were having a terrible experience with our property management company. Hospitable immediately brought us less stress, made us feel confident in managing our rental ourselves, and has features that have allowed us to "up our game" in the short term rental industry. I HIGHLY RECOMMEND. Pros It is super easy to use and incredibly reliable. It helps us craft personalized communication that we are getting great feedback from guests about. Cons There is currently no con I have experienced yet with working with hospitable. It is better than the property management company we previously used. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Owner Hospitality ### "Cheap but very unreliable" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 27, 2025 Pros They have more features and the competition and they are still cheaper for small accounts. I think that sums up their pros. Cons Some of their features simply don't work, so you're not getting what you're paying for. Some are very core features like autoamted messages or auto-syncing with Airbnb. Their support team is very bad. Their user interface is hard to navigate, both on mobile and computer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 31, 2025 Hi there, we'd be happy to review your issues in more detail. Automated messages and our connection with Airbnb are indeed our core features that all of our customers use. They seem to be working effectively for all other hosts, so it may be that your account is not configured correctly. We'd also be happy to organize an onboarding call with you to help you better learn how to navigate the platform. RM Ryan M. Property Manager Real Estate ### "Must have for BnB hosts. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 14, 2025 Lovely experience with a product offering a lot of features. Pros It’s easy to use, affordable, and integrates well. It saves me a lot of time as a host. Cons There isn’t anything to comes to mind that I dislike. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 19, 2025 Hey Ryan - we appreciate your feedback and support! We try our best to keep the product user-friendly and seamless to connect throughout your workflows. If you have any feature requests or other feedback we'd love to hear it! PS Perry S. Property Manager Real Estate ### "Automation we can't live without" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2024 Hospitable has become an essential part of my property management business. Pros Hospitable does an excellent job of managing short-term rental listings, calendars, and communications across multiple platforms. The user interface is intuitive and easy to use. I love that their customer service is responsive, even for their lowest-tier subscribers. Cons I love everything about Hospitable! I have requested several new features related to mid-term rental management (30+ day stays) that are currently missing, such as the ability to collect security deposits. I've been with Hospitable less than a year and at least 2 of these features have already moved forward into their development plan. Zero other companies who I've ever made suggestions to have ever moved forward with an idea, so I am impressed! Alternatives considered [iGMS](https://www.capterra.com/p/157033/iGMS/) Reasons for choosing Hospitable.com Hospitable offered a more user-friendly experience and better pricing given the size of our business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/189280/smartbnb/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hostaway vs Hospitable.com](https://www.capterra.com/compare/152433-189280/Hostaway-vs-smartbnb)[Lodgify vs Hospitable.com](https://www.capterra.com/compare/131924-189280/Lodgify-vs-smartbnb)[Guesty Lite vs Hospitable.com](https://www.capterra.com/compare/169863-189280/Your-Porter-App-vs-smartbnb)[Breezeway vs Hospitable.com](https://www.capterra.com/compare/186514-189280/Breezeway-vs-smartbnb)[Guesty vs Hospitable.com](https://www.capterra.com/compare/159377-189280/Guesty-vs-smartbnb)[OwnerRez vs Hospitable.com](https://www.capterra.com/compare/100831-189280/OwnerRez-vs-smartbnb)[Hostfully Guidebooks vs Hospitable.com](https://www.capterra.com/compare/189280-223111/smartbnb-vs-Hostfully-Guidebooks)[Hostfully vs Hospitable.com](https://www.capterra.com/compare/187827-189280/Property-Management-Platform-vs-smartbnb)[iGMS vs Hospitable.com](https://www.capterra.com/compare/157033-189280/iGMS-vs-smartbnb) [Uplisting vs Hospitable.com](https://www.capterra.com/compare/154137-189280/Uplisting-vs-smartbnb)[Amenitiz vs Hospitable.com](https://www.capterra.com/compare/183836-189280/Amenitiz-vs-smartbnb)[Smoobu vs Hospitable.com](https://www.capterra.com/compare/160106-189280/Smoobu-vs-smartbnb)[Escapia vs Hospitable.com](https://www.capterra.com/compare/134081-189280/Escapia-vs-smartbnb)[ResNexus vs Hospitable.com](https://www.capterra.com/compare/129392-189280/Reservation-Nexus-vs-smartbnb)[Cloudbeds vs Hospitable.com](https://www.capterra.com/compare/158839-189280/Cloudbeds-vs-smartbnb)[Beds24 vs Hospitable.com](https://www.capterra.com/compare/123511-189280/Beds24-com-vs-smartbnb)[WebRezPro vs Hospitable.com](https://www.capterra.com/compare/113348-189280/WebRezPro-vs-smartbnb)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)