# Page 4 | Gymcatch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Gymcatch the right Fitness solution for you? Explore 222 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/189291/Gymcatch/reviews --- Gymcatch 4.9 (222) [View alternatives](https://www.capterra.com/p/189291/Gymcatch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 4 - Reviews of Gymcatch ## Showing most helpful reviews Showing 76-100 of 222 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LR Louise R. Personal Trainer & Group Fitness Instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "GYM CATCH is a MUST for Group Fitness Instructors!" September 15, 2023 5.0 Amazing so far! Pros The ease of which myself and my clients are able to use the management portal and APP. Makes my job a great deal easier and I think it will be a great investment for my business. Cons I have nothing negative to say about the APP so far. I have been using it for approx 8 weeks. Switched from [Picktime](https://www.capterra.com/p/171707/Picktime/) Far better operating sytem, and APP works so much better for clients. Review Source Response from Gymcatch September 18, 2023 Thank you very much for taking the time to write a review Louise, we really appreciate it! Delighted to hear experience to date has all been positive! Please do reach out to us if there's anything further we can help with in the future. Many thanks again, Ollie Director & Founder AH Alison H. Fitness Instructor Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great Online Scheduling Package" August 27, 2021 5.0 Pros Love this software. Really easy to set up and deploy. Customer Support was exceptional. Response was very quick and resolved my issues immediately with some great How to Videos. Love the scheduling and set up of packages, classes and my customers are finding it easy to use Cons The monthly passes causes some issue with booking as you can not book classes for the future is it expires the next day even if you have ticked the continuous booking. It is frustrating for my customers but I do understand why this can't be changed. I don't want to use memberships which I guess is the solution. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[Bookwhen](https://www.capterra.com/p/157881/Bookwhen/) Reason for choosing Gymcatch Mainly recommendation but also cost and functionality Review Source Response from Gymcatch August 31, 2021 Many thanks for taking the time to write a review Alison, we really appreciate it. Delighted to read you've found the software easy to use and our support set up and team responsive/helpful too. I think you're correct that memberships are the solution to the passes challenge you reference - please do get in touch with us on support if you'd like to talk that through in any greater detail. Many thanks again, Ollie Director & Founder BB Becky B. Fitness business owner Health, Wellness and Fitness Used the software for: 1-2 years ### "GymCatch review" July 8, 2019 5.0 Overall I think GC is great - it takes the stress away and once you know what you are doing with it it is just brilliant. Pros I love the way this software does away with individual people messaging me to book on to classes. As a business owner that runs 25 classes a week this is invaluable. Cons I least liked having to refund people when they cancelled but Gymcatch have listened and they now offer auto refunds which is great. The current problem for me is not being able to see on my phone app how many people have booked on to a class with a quick glance. You can see on the computer but not on the phone app. Switched from [Bookwhen](https://www.capterra.com/p/157881/Bookwhen/) Because I had heard great things about GymCatch - also at that time you couldn't pay via Bookwhen. Review Source Response from Gymcatch July 15, 2019 Thank you very much for your review Becky! Very much appreciated and we're so happy you chose Gymcatch to do away with that 1-2-1 admin! Thank you too for the comment on at-a-glance attendee visibility - we've actually added that in very recently, sorry if missed the coms (!), just a configuration to update - I'll email directly in relation. Many thanks again, Ollie Director & Founder SM Susan M. Fitness professional Health, Wellness and Fitness Used the software for: 1-2 years ### "Fantastic option for small fitness business" April 7, 2022 5.0 The product was fantastic for my small fitness business as it also provided a professional interface to interact with my clients. Most importantly, the customer service was exceptional with super fast response times that always helped me solve any issues. Pros Creating an easily accessible booking system which significantly reduced by admin time as it seamlessly integrated with payment systems. Cons I had difficulties imbedding the software with my website but in the end I just directed clients to the app and that worked just as well as if I had integrated elsewhere. Review Source Response from Gymcatch May 9, 2022 Thank you very much for taking the time to write us a review, Susan, we really do appreciate it. Delighted to hear that you found the system easy to use and our support team were on hand when needed. If you do need any assistance with the web embed feature then please do reach out to us and we'll be happy to assist. Many thanks again, Ollie Director & Founder JP Jade P. Owner Sports Used the software for: 1-2 years ### "Business owner " September 21, 2022 5.0 Fantastic. Customer service is brilliant The team are always quick to respond and very helpful Pros Ease of scheduling all my sessions, live and ondemand and also so my clients could book sessions easily and cancel. Took a lot of admin time out of my day. Links to zoom and Vimeo Cons Hard to set up at first but \[SENSITIVE CONTENT\] helped loads. Once you know what you’re doing it’s really simple and easy to use. Review Source Response from Gymcatch October 6, 2022 Thank you very much for taking the time to write a review, Jade, we really appreciate it. Delighted to hear that the system has proved easy to use for both yourself and your customers and saved you so much time (!). Many thanks again, Ollie Director & Founder HE Hayley E. Owner/Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Thank you Gymcatch" September 29, 2021 4.0 GymCatch has been a massive support to my business. It’s easy to use and guarantees a regular flow of income to my account. Pros It’s easy to use and the support is fantastic Cons Managing class credits can be a bit tricky. But the team are very supportive if I get stuck. Review Source Response from Gymcatch October 4, 2021 Thank you very much for taking the time to write a review Hayley, we really appreciate it. Delighted to read that Gymcatch has helped you regularise your income, you've found the produce easy to use and the support there when needed. If there's anything specific on credits you're still unsure on or need from us please do get in touch! Many thanks again, Ollie Director & Founder SH Stuart H. Owner Leisure, Travel & Tourism Used the software for: I used a free trial ### "Gymcatch a breath of fresh air in a market saturated with more expensive over complicated systems " August 27, 2021 5.0 Very very happy with the system Easy to manage, no over complicated useless features that others sell you. Awesome support- this is the best feature from my view. I have 3 challenges and support have responded on the same day and within minutes of me sending emails Pros Easy to build, easy to understand. Fantastic front end and customers like it. Awesome swift support. I’ve used many other large systems much more expensive and no where near as complete as Gymcatch Cons Sometimes on our mobile version of website clients struggle to access booking Alternatives considered [Firefox](https://www.capterra.com/p/228987/Firefox/) Reason for choosing Gymcatch Price and streamlined management of gymcatch Review Source Response from Gymcatch September 2, 2021 Many thanks for taking the time to write a review Stuart. We really appreciate it and are so pleased you've found the software intuitive and powerful. Thank you too for the feedback on customer support - certainly something we pride ourselves on! Many thanks again, Ollie Director & Founder CB Chris B. Sports Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Amazing service " October 5, 2022 5.0 Pros This software allowed me to run my virtual online fitness business without having any expertise or ability in website management or creation. Their support was fantastic, the software was utterly reliable and their updates were incredibly useful. Cons I loved this software. No complaints from me Review Source Response from Gymcatch October 11, 2022 Thank you very much for taking the time to write a review, Chris, we really appreciate it. Delighted to hear how the system helped with your virtual offering and that the team were on hand when needed. Many thanks again, Ollie Director & Founder TM Tori M. Barre Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Absolutely fantastic service!" September 3, 2021 5.0 Brilliant! Pros The software is fantastic! It has completely transformed how I run my business and has made my customer journey seamless. I cannot recommend GymCatch enough! Absolutely fabulous! Cons I would love to use promo codes for on-demand classes as well as live classes - otherwise it's perfect. Review Source Response from Gymcatch September 7, 2021 Thank you very much for taking the time to write a review Tori, we really appreciate it! We're so pleased Gymcatch has helped to streamline your admin and prove easy to use for you and your customers. Thank you too for the on demand discount feedback - I'm pleased to be able to let you know that one is coming soon! Many thanks again, Ollie Director & Founder sO sinead O. Business Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "More than happy" December 10, 2021 5.0 Very happy Pros Find the system very easy, with great functionalities, and lots of things to use in terms of each size business Cons nothing, there are a few additional features mentioned in terms of post purchase communication. But apart from that happy Review Source Response from Gymcatch December 13, 2021 Thank you for taking to time to write a review Sinead, we really appreciate it. Delighted to read meeting your needs! Many thanks again, Ollie Director & Founder SM Sara M. Fitness Class Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "I switched to Gymcatch and it’s been 1st class!! " September 28, 2021 5.0 I absolutely love it, it has transformed my business! I have had only positive feedback from my clients. I’m a very happy customer. Pros It is super easy to use for myself and for my clients. It has so much detail making it easy for me to schedule exactly what I need to. Whoever set this up is a genius! Cons I would love to see a list of my bookings, without having to go into each one. But not such a big deal. Review Source Response from Gymcatch October 3, 2021 Thank you very much for taking the time to write a review Sara. We really appreciate it and I was so pleased to read that our ease of use and customer support have delivered for you. Thank you too for the bookings feedback, I've added to our enhancement request process. Many thanks again, Ollie Director & Founder MC Mandi C. Instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Gymcatch review " May 10, 2024 5.0 Very positive - it’s given me time back to focus on my business Pros All of it from the free trial to having online assistance when I couldn’t understand something - this has helped to take the burden of admin off me Cons The costs for add on features seems high compared to what it’s actually doing Review Source Response from Gymcatch May 14, 2024 Thank you for leaving us a review, Mandi. It's great to hear that Gymcatch has given you that admin time back to focus on running and growing your business and that our support team have been there when needed. Many thanks again, Ollie Director & Founder JB Jo B. Fitness Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Cannot Rate Highly Enough" December 22, 2020 5.0 I can't rate Gymcatch highly enough. They were recommended to me and I have since recommended them to lots of other people too. The product itself is exactly what my fitness business needs and their customer service is excellent. Pros Simple to use for both business and clients themselves. It saves me so much time and has been a bit of a life saver this year in particular. Cons There will always be small things which could be improved upon. I have found that when I have messaged Gymcatch to ask about new things I would like, they are generally already setting them up. They are brilliant at keeping up with what the sector needs. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Gymcatch The cost difference was huge. Review Source Response from Gymcatch December 29, 2020 Thank you very much for the review Jo. We really appreciate you taking the time and are delighted that Gymcatch has been of assistance, especially in this most challenging of years! Thank you too for referring us - it's the #1 way in which we grow so valued greatly! Many thanks again, Ollie Director & Founder sJ sallyann J. Fitness Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Review" October 17, 2022 5.0 It's been a success Pros It's easy to use for myself and my customers Cons I'd rather speak to a human if i have a query! Alternatives considered [Bookwhen](https://www.capterra.com/p/157881/Bookwhen/) Reason for choosing Gymcatch Recommended Review Source Response from Gymcatch October 21, 2022 Thank you very much for taking the time to write a review, Sallyann, it's very much appreciated. Great to hear that the Gymcatch system was easy for you and your customers to use and has been such a success for you. Our support team are online Monday-Friday 9am-5pm UK time and always happy to help with any questions. Many thanks again, Ollie Director & Founder MW Mckasey W. Employee Arts and Crafts Used the software for: 6-12 months ### "Mckasey’s review " June 4, 2023 4.0 Being a user of this firm is great Pros Being able to book my schedule in my own time and being able book online Cons real-time Updates aren’t as accurate as they make it seem Review Source Response from Gymcatch August 11, 2023 Hi W, Thank you for taking the time to write a review - we really appreciate it! Great to hear you've gone fully digital! Updates pass through to database immediately then subject to users network/using product to the front end apps. If you're still experiencing any issues/delays or have any questions in relation please do get in touch with us on the live chat or via support@gymcatch.com and we'll gladly dig into those with you. Many thanks again, Ollie Director & Founder SM Sam M. Sales Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Simple to use, loads of features and the best value for money out there!" July 16, 2019 5.0 Great experience. Nothing put positive feedback from our instructors in regards to the price, how well the software fits in with their business, and how supportive the Gymcatch staff are. Most of our instructors previously used other online booking platforms and have not looked back since making the switch to Gymcatch. Pros Simple to get the hang of. - We (Boogie Bounce) have over 600 instructors in the UK and many have moved onto the Gymcatch platform. The best for value out there - Loads of add-ons available which allow you to tailor exactly what you are getting from the platform. Amazing support from the team - All of our instructors are instantly assisted with any queries they have. Cons Weren't initially able to gain as much client information as we would have liked from the software, however this has now been addressed and we couldn't be happier. Review Source Response from Gymcatch July 18, 2019 Many thanks for the review Sam, really appreciate you taking the time to write. It's a pleasure working with Boogie Bounce and so many of your instructors and delighted there's a lot more we can help with moving forward too! Many thanks again, Ollie Director & Founder CL Corinna L. Fitness Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "First class app and customer service" December 3, 2021 5.0 Pros The app is easy to install and use. Setting up classes and appointments as well as the ability to sell bundles of classes is brilliant. All my clients live it for its ease of use. There are so many functions to enable anyone in the fitness industry to manage class bookings and memberships. It is extremely good value for money and the bolt on features mean that it is affordable for literally ANYONE and allows you to build features as you build your business. The customer service is second to none. I always felt as though I had a personal assistant if I ever had a query. Fantastic! Cons There is nothing missing. The app is continually developed to keep up with client needs. Review Source Response from Gymcatch December 7, 2021 Thank you very much for taking the time to write a review Corinna. We really appreciate you having taken the time and delighted to read our software meets your needs and the support team on hand if needed. Many thanks again, Ollie Director & Founder EG Emma G. Pilates Teacher Leisure, Travel & Tourism Used the software for: 1-2 years ### "Easy to use booking system" August 27, 2021 5.0 Using Gymcatch makes it easier for me to have clients book into classes and courses and for the admin of payments. Pros I find Gymcatch easy to use and if I need help I just use the message box and get an instant answer to my question from a real person that understands exactly what I’m trying to do. Cons I have a very small business and would like to see a lower price for smaller businesses that use limited functionality Review Source Response from Gymcatch August 31, 2021 Thank you for taking the time to write a review Emma, we really appreciate it. Delighted to read the feature set and customer support options have provided what you need. Thank you too for the pricing comments. In the round, that's exactly why we've set the base plan + feature bolt-on structure, and we pride ourselves on being the best value system in the market but always open to feedback! Please do reach out to us on support if you'd like to expand on that in any way. Many thanks again, Ollie Director & Founder Claire H. Dance Fitness Instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "Couldn’t cope without it! " November 19, 2022 5.0 It frees up the admin! Pros Easy to use for me and my class members! Cons I would like notification when someone purchase an On Demand Review Source Response from Gymcatch November 29, 2022 Thank you for taking the time to write a review Claire, we really appreciate it! Great to hear everyone's found things easy to sue! Thank you too for the extra notification request - I'll ensure it's on the list! Many thanks again, Ollie Director & Founder AM Andy M. manager Sports Used the software for: Less than 6 months ### "Malton community sports center" January 25, 2024 5.0 Great value for money, fantastic support system when needed, best decision I\`ve made moving on here. Pros Everything, from both customer side and mine as an administrator. Customer feedback has been amazing, particular around how easy the site is to navigate and make bookings. We have seen a massive uptake in bookings since moving over to Gymcatch Cons Nothing. Everything works perfectly, cant fault anything. Review Source Response from Gymcatch January 29, 2024 Many thinks for leaving a review Andy, really appreciated.  Delighted to read proving easy to use and does everything you need! Many thanks again, Ollie Director and Founder NY Natalie Y. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "A great booking system" December 30, 2020 4.0 GymCatch saves me time in booking administration and keeps all my records in one place. Customer support is absolutely fantastic and they listen to customer views when planning future iterations of functionality. Pros GymCatch is easy to use, set up and administer. It keeps everything in one place and allows me to handle bookings, payments, integrate with Zoom and host an On Demand library. Cons There isn’t a way to customise the emails that go out to bookers. The On Demand functionality could also be improved to allow videos to be hosted on a GymCatch page so bookers aren’t redirected off to other sites. Switched from [Bookwhen](https://www.capterra.com/p/157881/Bookwhen/) GymCatch had more of the functionality I wanted and was easier for users to navigate. Review Source Response from Gymcatch February 4, 2021 Thank you for taking the time to write a review Natalie - it is greatly appreciated! Thank you too for the email notification and on demand feed-in, always very welcome. Both are or will be undergoing enhancements in coming months so we look forward to updating you on those soon too! Many thanks again, Ollie Director & Founder CD Charm D. Zumba Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Sav so much time!" August 8, 2021 5.0 User friendly for me and my customers, saves me so much time, gives a professional image to my business, brilliant you can include risk assessments, Par-Q's etc Pros I love the fact it has saved me a few hours per week admin time instead of having to manage bookings manually Cons I would like a facility to be able to delete messages Review Source Response from Gymcatch August 12, 2021 Thank you for taking the time to write a review Charm, we really appreciate it. Delighted to hear how Gymcatch is saving you so much time too! Thank you for the feedback with regards to removing historic messages - that is on the enhancements list! Many thanks again, Ollie Director & Founder TS Tanya S. CEO Health, Wellness and Fitness Used the software for: I used a free trial ### "Exactly What The Industry Needs" December 29, 2021 5.0 Brilliant, wish I'd of found it sooner it would have saved A LOT of effort and multiple headaches. Pros Every fitness software I've used has been missing things and seems like it has been created by people not in the industry. This software is exactly what I've been looking for in one place and the community feature is simply amazing. Cons The ability to remove comments on the newsfeed and maybe be able to add photos not just text. Switched from [Classfit](https://www.capterra.com/p/193674/Classfit/) The community feature and the ease of use for clients, plus it looks WAY better. Review Source Response from Gymcatch January 3, 2022 Thank you very much for taking the time to write a review Tanya - we really appreciate it! Delighted to read we're meeting your needs and especially around the community Newsfeed / Messaging features. We've plans to enhance those over time including those suggestions too. Many thanks again, Ollie Director & Founder ED Emma D. Fitness instructor Sports Used the software for: 2+ years ### "Gymcatch easy to use " September 13, 2021 5.0 Pros It is really Easy to navigate around the app especially for people that don’t get on with technology very well. Cons I wish it could refund a package automatically instead of doing it manually Review Source Response from Gymcatch September 15, 2021 Thank you very much for taking the time to write a review Emma, we really appreciate it! We're delighted that you find the product easy to use. Thank you too for the package feedback, but I'm please to report you can actually do that! You just need to use our auto-refund bolt-on. Reviews are anonymised so I can't contact directly, but if you check out support.gymcatch.com and search for Auto Refund you'll find what you need, or contact us on chat to find out more. Many thanks again, Ollie Director & Founder KS Kim S. Owner Sports Used the software for: 1-2 years ### "A brilliant affordable booking app!" July 5, 2019 5.0 Pros As a small fitness provider many of the booking systems were well out of budget for us. Even though we're relatively small we still needed good functionality and that's what Gymcatch offers through their app and add ons. From day one the team at Gymcatch have been amazing. Their response to queries has been pretty much instant. They've listened to everything we've suggested on our journey of using the app and the app itself has been excellent. It's user friendly, our customers love the rewards and our transition from cash to this system has been seamless thanks to the Gymcatch team Cons To be honest as yet we haven't found any cons Review Source Response from Gymcatch July 10, 2019 Thank you very much for the review Kim. We're really delighted to have you and the team using the platform across all your different locations. Very pleased the rewards have gone down well too. Thank you too for always being open to providing feedback on future features, input from our customers is the best way to inform the roadmap! Many thanks again. Ollie Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.