--- title: "Harness Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Harness the right Fundraising solution for you? Explore 42 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/189303/Harness/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Harness 4.8 (42) [View alternatives](https://www.capterra.com/p/189303/Harness/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Harness Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews DW Donald W Executive DirectorExecutive Office, 51 - 200 employeesUsed the software for: Less than 6 months. “Harness is an easy to use interface and helps our organization raise money.“ January 6, 2025 NJ Nikie J Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Initial integrations were fantastic, with one-page explanations to kickoff particular aspects of the platform.“ April 5, 2023 JP Jenelle P Director of DevelopmentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Harness is incredibly user-friendly and is backed by an amazing support team, who helped us easily implement the tools for success.“ November 7, 2022 NJ Nikie J Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The donor interface is incredibly designed and user-friendly.“ April 5, 2023 ## Showing most helpful reviews Showing 1-25 of 42 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Development Coordinator Used the software for: Less than 1 year ### "Wonderful Platform!" November 1, 2022 5.0 I love it. I would recommended to ANYONE looking to find a platform with ease of access to donors. Pros I love the accessibility of this platform. Not only is it simple to use, but if you do need help, the help center is always there for you! I love being able to see/ utilize my donors in real time. Cons N/a! I love everything. This platform is superior! Review Source R Reviewer Executive Director Used the software for: Less than 1 year ### "Harness is Great!" January 7, 2025 5.0 One word comes to mind; outstanding! Outstanding from onboarding to implementation! Pros Harness is an easy to use interface and helps our organization raise money. Cons Nothing comes to mind, easy to use - and their team is super helpful. Review Source Christopher L. Executive Director Used the software for: Less than 1 year ### "Don't let them pressure you" June 4, 2020 2.0 Not enough flexibility. Not easy enough to just capture donor info -- people are going to assume they have to make a donation first. Sometimes its nice just to get contact info so you can establish a relationship with your potential donors -- this is not the priority of this platform. We signed up the month before COVID. Maybe I shouldn't be so critical but it would have been nice if they discounted these months we've been putting all of our effort into our operation. I spent most of my time with the platform the first month. Pros the coach who helped was informative. I got some ideas about what I'd like to do to reach my supporters and also some ideas that I would not like to do such as text them every time we have an announcement or we need funding. Cons The campaigns are not that intuitive. I was under the impression when I signed up that we'd be able to capture donor information without prompting for a donation first via text to give. This is not the case. Many of the things they hail as features, I see as ways that would discourage people to give, such as keeping up via text messages (intrusive), recurring donation wall you have to opt out of in front of option to make one time donation, not easy to integrate campaigns with actual website (everything is an external link). $200 is a lot of money for features you can get separately, much cheaper. Review Source R Reviewer Director of Development Used the software for: 3-5 years ### "Simple. Easy. Fast. Results." April 29, 2024 4.0 Pros Harness Giving is a donor-centric platform that is easy, professional, and engaging for both donor and our nonprofit. From the setup of the fundraising campaign, text and email replies/confirmations to donors that is built-in make it streamlined. Reporting is quick and easy because you set the parameters. Cons Some of the reporting has been confusing, but am hoping this will get better using the system more. Review Source R Reviewer Communications Manager Used the software for: 3-5 years ### "Harness helped us quadruple our donations in 2 years" August 2, 2021 5.0 We've loved Harness from day one because the Harness team devoted such careful attention to our needs. They've regularly added or improved features, often in response to our direct requests. Admin is easy for non-techies to handle. Text messaging has really improved our interactions with donors. Couldn't be happier. Pros Love the Harness interface and how it integrates beautifully with our website. The administration dashboard is well laid out and easy to navigate. The donation forms really encourage turning one-time donos into recurring donors, and this has really driven the increase in our donations. The customer support is beyond good. So responsive. Cons Tax reports need to be easier and automatic. Review Source R Reviewer Marketing and Development Manager Used the software for: Less than 1 year ### "User Friendly Platform that Doesn't Need Much Maintenance" March 4, 2024 5.0 So far it has been an overall great experience. There are a couple of kinks in the tool that once worked out will make it way better. And it would be much better with more email options inside the platform as well to function more a CMS. But the organization of the tool, the look of it, the reliable functionality, and the level of support is excellent. Pros There was a lot of support to set everything up, the team even did a lot of the work on the front end for us. They followed up later with more suggestions for improvements. When I ran into issues, they were quick to help. Support is certainly a strong point for Harness. I also really like the addition of the "Round Ups" donations - which I haven't seen on any other platforms. The front end is user-friendly and the back end is clean and easy to use as well. Cons It took a little while to get the change of how to set up and connect campaigns, impact amounts, and giving forms. It was a little confusing at first, but a decent system once you get the hang of it. Setting up minimus in campaigns does not pull over to the default donation form which makes it a little confusing on the front end and easy for users to get around the minimums (unintentionally). There aren't a lot of customization options for sending automatic thank you emails to donors. And not really any email options in general. The price is a little high (with both a monthly fee and a percentage fee - whereas some platforms only charge a similar percentage or only a monthly fee. Review Source R Reviewer President Used the software for: 1-3 years ### "Great for Roundups and Fundraising in General" July 15, 2020 5.0 We've loved using Harness so far and we continue to find more ways we can gain value out of the platform while they take care of our basic fundraising needs as well. We absolutely LOVE working with Customer Support (which is usually not the case). We worked with \[SENSITIVE CONTENT HIDDEN\] who has been an absolute delight! Pros We love the fact that it supports all of our fundraising needs and their customer service is the BEST! We initially started with Harness just to use their roundups fundraising feature. It helped us provide a new offer to our supporter base beyond their normal onetime donations. After discussing the platform with their customer support team (which is wonderful by the way!) we realized that we could use it for so much more than just roundups. We've now implemented the use of their texting feature, monthly giving and we also use it for our onetime gifts so that we have all our fundraising needs in one piece of software. Cons There are still some small things that we wish the platform, such as better annual receipting. But, we've had a great experience when it comes to requesting specific things and Harness actually adding them. So, we're hopefully optimistic that a lot of the little things that we've requested will be available soon. Especially since they've already added some things we've requested in the past. Review Source R Reviewer Director of Development Used the software for: 3-5 years ### "Helpful Support & Easy Implementation" November 9, 2022 5.0 Harness has made monthly giving easy for our donors and provided a great solution for a text to give option. Pros Harness is incredibly user-friendly and is backed by an amazing support team, who helped us easily implement the tools for success. Cons Because there are certain campaigns we don't wish to automatically include in our drop down options, that starts getting a little complicated, but the Harness team is always there to help if we try to get too advanced and make things complicated for ourselves. Harness does everything they can to keep things simple, which we like. Review Source R Reviewer Fundraising and Events Coordinator Used the software for: 3-5 years ### "Love Harness Giving " March 6, 2024 5.0 Pros Love how easy this platform was for me to set up and how easy it is for our guests to use. Cons None that I can think of off hand, they are always updating things so it just keeps getting better. Review Source WC Winnie C. Office Manager Used the software for: 3-5 years ### "Hail to Harness" April 4, 2025 5.0 Overall, Harness is a very useful tool in managing my received payments. Pros I thoroughly enjoy using Harness for my donations. It's an easy platform to use. Cons Sometimes the timing is a little slow with payouts. Review Source R Reviewer Administrative Support Used the software for: Less than 1 year ### "Love Harness Giving!" April 4, 2023 5.0 5/5 Pros I love that Harness Giving is so easily accessible. It is easy to use and when you have questions, someone is there to help you almost instantly. You really feel cared for. Cons I do not really have any cons yet. We are new users so I am just learning as I go. Review Source R Reviewer Director of Development Used the software for: 3-5 years ### "Harness Giving Software Review" October 27, 2022 5.0 Pros Customer Services; Continues To Roll Out Updates/Improvements Cons Setting Up Campaigns, Impacts, Etc. Can Be A Little Confusing Review Source R Reviewer Executive Director Used the software for: Less than 1 year ### "Awesome experience from the very beginning" October 15, 2020 5.0 My experience with Harness has been awesome from the very beginning from the sales team to customer support. I researched many options and Harness checked off all the features my organization wanted as well as some additional ones. I am beyond thrilled with Harness. It is helping us to build strong relationships and provide donor giving options. Pros What I like most about the software is the user friendly platform and the recurring giving options. Cons I love the software and have no complaints one year in. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Donation Game Changer" September 11, 2020 5.0 Our experience has been amazing with Harness. We have exponentially grown our individual donor pool beyond our wildest expectations. Pros Multiple donation options for donors. Simple integration with existing systems and processes. Ease of use for donors and enables us to communicate via text with them. Cons There are so many features that we haven't gotten to utilize all of them yet. Review Source R Reviewer Community Relations Manager Used the software for: Less than 1 year ### "COF Review" December 10, 2024 5.0 Everyone I have been in contact with has been so friendly and helpful. Pros Very easy to get started. And makes it easy to reach out to donors, and allows them several ways to give. Cons We have no cons at the moment, everyone has been great! Review Source R Reviewer Executive Director Used the software for: 3-5 years ### "Pays for Itself" April 6, 2023 5.0 I have been nothing but impressed from the first sales call. The reps have been helpful and just perfectly responsive. Initial integrations were fantastic, with one-page explanations to kickoff particular aspects of the platform. I know that if I need help with any campaign, technical issue, or fundraising need, I can call the Harness team and schedule a support meeting that surpasses the standard. Pros The donor interface is incredibly designed and user-friendly. The elegance of integrations and presentation makes it look like we have a dedicated team of professionals running our digital marketing, but it's just Harness and our office staff. Harness has allowed us to spontaneously capture donors through dedicated campaigns, as well as social media and website platforms. Further, as a community intermediary, we have been able to nimbly launch various cause campaigns with professionalism and speed. Cons There is nothing I dislike. Everything is functional and continually improving. Review Source R Reviewer Executive Director Used the software for: Less than 1 year ### "Why Choose Harness" November 2, 2021 5.0 Why Choose Harness? Like many not-for-profits, Support Connection must raise all its own funds while keeping fundraising costs to a minimum. We are an extremely busy organization that offers free breast and ovarian cancer support services nationwide. Every donation and every dollar count. It is important for our donors to donate easily and securely. We want people to have the opportunity to share why they are donating since many of our donors are giving to us because we have helped them or a loved one. Last year, we were struggling to find a product that was affordable and accomplished our goals. Then came Harness. We were very impressed at how they reached out and gave an excellent presentation. It was easy to follow and not full of marketing buzz words and fluff. The customer service continues to be excellent. We made the wise decision to sign on to Harness. The product is affordable. We raised enough money in the first two months to pay for the service for a year! We love the ease of donating, the monthly donation option and the way the receipts include any message written by the donor! We like the concept of the monthly Round-Up program but our organization must come up with a strategy to promote it. Last, but not least, the Campaign option is fabulous! It is easy to set up and track the donations. We recently had a company sign on to fundraise for us because of our easy-to-use campaign feature. Reporting features are easy to use and give us all info we need Pros Please read the Overall Experience for details. Cons People do seem to find signing up for the Round Up Program a bit confusing. Also, some people find setting up a user account a bit confusing. Review Source R Reviewer Senior Director Used the software for: 1-3 years ### "Partnering with Harness is a grand slam homerun." August 4, 2020 5.0 Harness is one of the most innovative and customer focused companies with whom I've ever collaborated. I would recommend Harness to any non-profit organization. The program simply delivers! And we've not even reached our potential with what we can do with the Harness capabilities. As we grow, I know Harness will help us every step of the way. The monthly giving and round-up technology is amazing and provides our donors with a very accessible way to give that is very engaging. Pros The team at Harness completely gets that a major component of fundraising is the quality of the donor experience (Ease of use, proper stewardship, and engagement with the charity). Harness is helping us build more than just donation forms for every type of giver, they're helping us change how we connect with our donors. Harness customer service and support makes us feel like they want to help us be as successful as possible. I've not experienced that level of service and support and commitment to innovation like I have with Harness. Cons There's not much to dislike, but if we've ever had an issue with functionality, the Harness team has always been very attentive to collaborate with us to address the problem and make it better. Review Source R Reviewer Executive Director Used the software for: 3-5 years ### "Donors Love It " October 27, 2022 5.0 The customer service has been incredible and we appreciate that the system makes monthly donations easy. Pros Through Harness, we are able to easily communicate with our donors through engaging text messages, giving them live updates on our work. This has been a fantastic stewardship tool for us. Donors also love that they can log into their account and capture all of their tax information right away when they need it. Cons We use DonorPerfect for our CRM and the one challenge we have had with Harness importing directly into DonorPerfect has been the duplicates. We regularly have to check for duplicates, as Harness use the email address as the unique identifier, whereas DonorPerfect uses the Donor ID as the unique identifier. When a donor changes their email address in Harness, it creates a duplicate record for them in DonorPerfect. Our team has to stay on top of this. Review Source R Reviewer Director of Resource Development Used the software for: 1-3 years ### "Excellent platform with outstanding customer service!" November 15, 2021 5.0 Overall experience has been awesome! Pros This is a very user-friendly online donation platform and the best part just may be how amazing their customer service has been. \[SENSITIVE CONTENT\], specifically, is one of the greatest associates I have ever worked with - if she does not have an answer to one of my questions already loaded into the FAQ's section, she customizes videos specifically tailored to my question. She is very thorough and easy to follow. ...not to mention that her responses are always in a timely manner. I also love that the platform is constantly upgrading and implementing new tools to assist us with our fundraising efforts. Bravo \[SENSITIVE CONTENT\]!! Cons To date, I'm happy with everything. The initial setup took some time but all platforms do :) Review Source R Reviewer Development Coordinator Used the software for: Less than 1 year ### "Easy integration with amazing impact" January 27, 2023 5.0 We've had a great experience with Harness so far! The support team has been helpful and as I mentioned before, and the software has been incredibly beneficial. I would absolutely recommend Harness to other nonprofits. Pros It's hard to narrow down the best feature of Harness, but 3 things in particular have stood out to me:1. Easy integration. I'm not a tech-oriented person, but adapting and using Harness has been an absolute breeze2. Round-Ups. Although we're still in the process of recruiting more Round Up donors, this is a really great way to bring in some passive donations, even in small amounts, from people that may not otherwise give.3. The website pop-up. Utilizing a pop up that people see the moment they visit our website, especially one that encourages monthly gifts, seems to have had a huge impact on our donation volume. Cons The only downside to Harness so far has been that it doesn't integrate with our current donor management system, Eleo. This hasn't proven to be much of a difficulty, though, and it's understandable that a company may not be able to integrate with every other software out there. Review Source Gina K. Marketing Manager Used the software for: 3-5 years ### "Amazing!" May 31, 2023 5.0 Overall, absolutely love Harness and would recommend it for any Non-profit organization. Pros I love how EASY Harness is. I love the excellent customer service - they're very supportive, personable, and informative. I love how easy it is to embed the donation code into your website and how sleek it looks. It's very easy to customize it. It's an overall seamless experience. Cons I wish there were a feature to see the source of the donations (social, website, google, etc.) Review Source R Reviewer Executive Director Used the software for: 3-5 years ### "Great product for a small non-profit organization!" November 24, 2022 5.0 We love our customer service folks. They are the best around. Couldn't do this without them Pros We love using this product for special events and various community drives. The keyword features are incredibly easy and convenient. Cons As a small non-profit, we keep a very tight budget. We're always cognizant of our budget Review Source R Reviewer Director of Development Used the software for: Less than 1 year ### "A game changer for our school" November 22, 2022 5.0 Pros Oak Creek Academy started out 2023 with a goal to build individual giving from the ground up to support scholarship opportunities for at-risk students. Harness exceed all expectations and we have awarded more than 4 scholarships since this year thanks to Harness proceeds. Cons No cons - We love Harness!!! Anytime we run into a barrier or pain-point, their support team helps us power through. Review Source R Reviewer Development Director Used the software for: 1-3 years ### "Harness is a great tool for Non-Profits" February 6, 2023 4.0 Overall, I think Harness is great and I referred the software to several of my colleagues in the fundraising business. It's an overall great tool to have. Pros What I like most about the software is the ability to provide the text-to-give option, campaigns, and round-ups for our constituents. Our donors have several ways to make a donation. I like being able to text our donors directly through the app. Cons An actual Peer-to-peer aspect would be nice to have integrated. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.