# GuestXM Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about GuestXM Software - reviews, pricing plans, popular comparisons to other Restaurant Management products and more.

Source: https://www.capterra.com/p/189329/Online-Reputation-Management

---

# 

 GuestXM Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

GuestXM

## What is GuestXM?

GuestXM is a customer experience management and intelligence platform: AI-powered social listening, sentiment analysis, and online engagement tools to keep your brand reputation at your strategic advantage. Brand Reputation Management - monitor, respond to and promote your guest interactions. Feedback & Sentiment Analysis - all guest experience feedback across all social, review, and survey channels. Market Intelligence - benchmark performance to local, regional, and national.

## What is GuestXM used for?

[Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)

Overall rating

Based on 15 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€49

Other, Per Year

Free trial  
available

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Our "Best of" badge program showcases products with the highest ratings...

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Do you work for GuestXM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://guestxm.com/&name=GuestXM)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### GuestXM

4.9 (15)

VS.

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting Price

€49

Other, Per Year

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (15)

Ease Of Use

4.7 (701)

Value For Money

4.7 (12)

Value For Money

4.5 (614)

Customer Service

5.0 (13)

Customer Service

4.6 (649)

## GuestXM alternatives

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/)

Starting price

$199.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Sentiment Analysis

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Alerts/Notifications

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Response Management

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Review Monitoring

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Automatically monitor and receive alerts for any new online reviews

Social Media Monitoring

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Track activity on sites such as Facebook, Twitter, Instagram, etc.

Access Controls/Permissions

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

GuestXM 81 features

An @mention is a way to tag or notify a specific person about a message/post

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Software program that continuously adjusts its behavior based on observed data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Compare key metrics for the business against prominent players in the industry

Monitor social media posts or web that mention a particular brand

Track and manage schedules and meetings via an integrated calendar

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Configure existing workflows to meet your organization's needs

Centralized repository to store content and assets

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Initiate interactions with customers by proactively starting conversations or providing informational content

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Graphical representation of data

Assemble applications and processes by dragging over and arranging pre-built components

Reminders sent via email

Track employee schedules, availability, and performance across projects and tasks

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Calculate a company, client account or person's health via a scoring system

Store and manage images

Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups.

Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion

Notifications via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collect information from multiple sources

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple locations

Identify, track, and respond to negative feedback

Calculate NPS of customers

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Schedules specific times for content to appear on social media platforms, blogs, websites etc.

Predict future data based on historical data sets

Plan and coordinate all the resources, costs and time needed to execute assignments

Ratings/Reviews

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Monitor and manage customers' perceptions about a business, product, or service

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Automatically monitor and receive alerts for any new online reviews

Notifies a business when a review is left

Allows businesses to request reviews from their customers

Share internal and external reviews on social media platforms

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Monitor social media sites for specific keywords

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Track activity on sites such as Facebook, Twitter, Instagram, etc.

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Interact with data visualization elements, such as charts and graphs, to drill down into data

An extended application or connector that enables users to perform additional services with their current set of tools

Analyze lost and won opportunities

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.6 (15)

4.6

Based on 15 reviews

## Pricing

Value for money

4.7 (12)

Free Trial

Basic

€49.00

Other,Per Year

Value for money

4.7 (12)

4.7

Based on 12 reviews

## Integrations

[

Instagram](https://www.capterra.com/p/210721/Instagram/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[

Meta for Business](https://www.capterra.com/p/213257/Facebook/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)[

Google My Business Review Manager](https://www.capterra.com/p/186091/Google-My-Business-Review-Manager/)[

Zomato for Business](https://www.capterra.com/p/228639/Zomato/)[

Formitable](https://www.capterra.com/p/219139/Formitable/)[

Tablemanager](https://www.capterra.com/p/153462/Tablemanager/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (13)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (13)

5.0

Based on 13 reviews

## User reviews

Overall rating

4.9

Based on 15 reviews

Filter by rating

5(13)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AS

aristides s.

psicologo

Writing and Editing

### "Are they happy sigue siento una alternativa excepcional para las franquicias de hostelería"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

May 29, 2022

excelente mi experiencia en Are They Happy se aprende mucho

Pros

hace que sus franquicias sean potenciales haciendo de sus puntos una escalera para el crecimiento de sus clientes en cuanto al conocimientos de sus marcas

Cons

su diseños debería ser mas llamativos en cuanto a diseños gráfico

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BW

Bram W.

Executive assistant

Restaurants

### "We're happy!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 14, 2021

Pros

The platform is easy to use and easy to link to other platforms. In an accessible way it is possible to do social planning and manage our reviews. The product is continuously being developed, which I experience as very pleasant. The personal contact also ensures that problems are solved quickly

Cons

There were features that I missed. I discussed this with the team and a solution has now been developed

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NT

Nathalie T.

Marketeer

Hospitality

### "Experience Are They Happy"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 26, 2021

As mentioned earlier, we are very satisfied with Are They Happy. Everyone in the organization is very enthusiastic. It saves a lot of time, is conveniently arranged and we get a lot of information out of it.

Pros

We think Are They Happy is an incredibly fine tool. Previously, all reviews were answered on different platforms. Thanks to Are They Happy we now only do this through one platform. This saves a lot of time and it also makes it more organized. We can now see all the reviews of all 10 of our restaurants in one overview and we can easily filter the positive and negative reviews. Thanks to the tags we attach to the reviews, we can also easily search for certain topics or dishes. In addition, the communication with the support team is also very nice. You get quick and clear answers and they are very involved.

Cons

Sometimes there are bugs in certain platforms that prevent us from responding via Are They Happy. This is sometimes annoying. Are They Happy cannot do anything about this. They keep a close eye on this and do research into it.

Reasons for choosing GuestXM

We have sat down with other parties on occasion, but none were as enthusiastic about them as Are They Happy. Are They Happy met all of our requirements.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HD

Heather D.

Junior Digital Marketeer

Restaurants

### "AreTheyHappy will make your life much easier!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 4, 2021

Pros

When people ask me advice on what social listening tool they should use, my answer will always be AreTheyHappy! It’s one of the most convenient platforms I have ever used and everything is pretty straight forward in use. By adding several connections like Google My Business, Tripadvisor, Facebook, Instagram, you get a great overview. You can easily manage complaints and reply from one place in stead of logging in to each platform separately. Reporting wise, AreTheyHappy is always open to listening to our needs and try to implement them as fast as possible in their sprints. We are glad to have a close relationship with a very personal customer service (Thanks \[SENSITIVE CONTENT\]!) By adding self-chosen tags to every review, we get a great weekly/monthly and yearly overview of what the pain points are of each restaurant and what to work on.

Cons

There are no cons to using AreTheyHappy!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MB

Maarten B.

Operationeel Manager

Restaurants

### "Very easy tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 9, 2021

Pros

With Are They Happy we can easily and clearly manage our large stream of reviews. The strength of the tool lies in the simplicity of its use.

Cons

I do not mis anything. Integration with Formitable works good.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DD

Debby d.

Owner

Hospitality

### "Must have product to grow with your company"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 26, 2021

Are they Happy is always making de product better as a user you grow with them. Effiencient tool with a good overvieuw with clear reports so you can optimice your own quallity

Pros

The software is very easy in use, the implementation went fast , friendly staff This tool is a very important part of the total customer experience & total service level.

Cons

In the beginning it was not possible to make the connecting with social platform, this was fast solved.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BM

Balder M.

Business Owner

Public Relations and Communications

### "Must have software for client reviews"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 17, 2021

Must have software for client reviews

Pros

As branding and communication agency with a fair amount of customers in food and hospitality we use Are They Happy on a daily basis. It is very efficient, clear and above all very handy software that allows us to help our customers with insights and trends. Support and follow-up of any issues is fast and always helpful. \[SENSITIVE CONTENT HIDDEN\] and team!

Cons

Nothing so far. We use ATH for more than three years. Happy customers.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 27, 2021

Thank you for the review, Balder! Looking forward to hear from you and the team how we can serve your hospitality customers even better Post-Covid!

BH

Ben H.

Digital Marketing Executive

Hospitality

### "Great service would 100% reccomend"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

May 12, 2021

Pros

I find that AreThey Happy makes the whole process of dealing with customers reviews a great deal easier, due to everything being accessable in one place. Alongside this the interface and navigation of the site is very simple and easy to pick up.

Cons

Could maybe have additional features such as using Google Alerts.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 27, 2021

Hi Ben, thank you for the review and awesome feedback. Looking into the Google Alert request with the dev team. Great idea!

MM

Maria M.

Coordenadora Comercial

Food & Beverages

### "User friendly"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 7, 2021

Very satisfied. It is a very good work tool that allows us to identify flaws in the service and improve less positive aspects, in addition to being able to identify good practices

Pros

Easy to use, to deal with the information

Cons

Some bugs connecting to the different plataforms of reviews

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JH

Jack H.

Manager

Restaurants

### "Great tool to keep up with what your customers think about you"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 4, 2021

Pros

Especially the so called email alerts/digests that we receive are especially useful

Cons

Some integrations might need some improvement

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 27, 2021

Hi Jack, thank you for the feedback. I'll reach out to you to understand better how we can improve on some integrations. We're always open to add extra functionality if this is allowed by our integration partner. Talk soon!

[View all Reviews](https://www.capterra.com/p/189329/Online-Reputation-Management/reviews/)

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