--- title: "GuestXM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about GuestXM Software - reviews, pricing plans, popular comparisons to other Brand Management products and more." source_url: "https://www.capterra.com/p/189329/Online-Reputation-Management/" page_type: "product" language: "en" --- # GuestXM Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GuestXM ## What is GuestXM? GuestXM is a customer experience management and intelligence platform: AI-powered social listening, sentiment analysis, and online engagement tools to keep your brand reputation at your strategic advantage. Brand Reputation Management - monitor, respond to and promote your guest interactions. Feedback & Sentiment Analysis - all guest experience feedback across all social, review, and survey channels. Market Intelligence - benchmark performance to local, regional, and national. ## What is GuestXM used for? [Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €49 Other, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GuestXM?[Manage this product listing](https://www.g2.com/products/guestxm/claim_requests/new?auto=true) ## GuestXM Overview Updated September 2026 AI summary GuestXM supports restaurants and hospitality businesses in managing operations, customer engagement, and brand reputation across multiple locations. Offering features like real-time analytics, customizable reporting, employee management, and social media monitoring, it suits organizations of all sizes seeking to oversee performance and customer experience. GuestXM is delivered via web, cloud, and mobile, and includes integration and permission controls. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GuestXM 4.9 (15) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price €49 Other, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (15) Ease Of Use 4.7 (707) Value For Money 4.7 (12) Value For Money 4.5 (619) Customer Service 5.0 (13) Customer Service 4.6 (654) ## GuestXM alternatives [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [NiceJob](https://www.capterra.com/p/142037/NiceJob/) [4.9 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142037/NiceJob/) [Yotpo](https://www.capterra.com/p/144389/Yotpo/) [4.5 (377)](https://www.capterra.com/p/144389/Yotpo/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144389/Yotpo/) [Alchemer](https://www.capterra.com/p/72549/Alchemer/) [4.5 (393)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/72549/Alchemer/) ## FAQs about GuestXM Overview ### Which roles and teams benefit most from GuestXM? GuestXM is most used by marketing teams, customer experience leaders, and business owners who need to collect guest feedback, monitor brand sentiment, and improve service quality. Operations managers and commercial teams use it to track performance trends, while executive assistants and directors rely on reporting to support faster decisions. Answer based on 15 reviews Overview ### What company size and specific industries is GuestXM built for? GuestXM is designed for small, mid-market, and enterprise businesses that need customer experience management and reputation monitoring. It fits organizations in hospitality, retail, consumer services, and other customer-facing industries that rely on social listening, sentiment analysis, and online engagement to track brand perception. Features and Usability ### What are the key features of GuestXM? GuestXM offers benchmarking and social listening as core features, along with review monitoring, sentiment analysis, and feedback management. It also includes real-time analytics, customizable reports, workflow management, alerts and notifications, multi-channel communication, access controls, and third-party integrations for customer experience and reputation management. Integrations ### Which third-party tools and platforms does GuestXM integrate with? GuestXM integrates with 8 third-party platforms, including Google My Business Review Manager, Instagram, Meta for Business, Microsoft Outlook, Twitter/X, Zomato for Business, Tablemanager, and Online Takeaway & Delivery. These integrations cover review management, social media, email, and restaurant operations. Getting Started and Support ### What training and onboarding options does GuestXM offer? GuestXM provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer group learning, documentation serves as written reference, and videos provide self-paced visual walkthroughs. Getting Started and Support ### What customer support options does GuestXM offer? GuestXM provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. With no reviewer feedback on support topics available, support quality, response speed, and helpfulness cannot be assessed from user comments. ## Features AI summary Based on 1,457 Brand Management reviews According to Capterra reviewers, these are the restaurant management features buyers prioritize most when evaluating a solution: - **Order Entry** (**53%** of reviewers rated this feature as critical) - **Order Management** (**45%**) - **Online Ordering** (**46%**) GuestXM includes other capabilities that reviewers also consider important, such as **Reporting/Analytics** (**40%**). This feature gives restaurants better visibility into guest trends, service performance, and operational results, helping businesses make informed decisions and improve day-to-day management. Reporting/Analytics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Sentiment Analysis 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Categorize emotions expressed and identify if they are positive, negative or neutral Alerts/Notifications 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Response Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Review Monitoring 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Social Media Monitoring 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track activity on sites such as Facebook, Twitter, Instagram, etc. GuestXM 85 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Benchmarking: Compare key metrics for the business against prominent players in the industry - Brand Tracking: Monitor social media posts or web that mention a particular brand - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Configurable Workflow: Configure existing workflows to meet your organization's needs - Content: Standard templates and content for assessment purposes such as NIST (National Institute of Standards and Technology). - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Engagement: Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc. - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Health Score: Calculate a company, client account or person's health via a scoring system - Image Library: Store and manage images - Impact Measurement: Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups. - Influencer Tracking: Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion - Insights: Generates insights and reports from aggregated provider data to improve efficiencies and ready systems for audit - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Post Scheduling: Schedules specific times for content to appear on social media platforms, blogs, websites etc. - Predictive Analytics: Predict future data based on historical data sets - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Review Sharing: Share internal and external reviews on social media platforms - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Listening: Monitor social media sites for specific keywords - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys: Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Win/Loss Analysis: Analyze lost and won opportunities - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (15) 4.6 Based on 15 reviews ## Pricing Value for money 4.7 (12) Free Trial Basic €49.00 Other,Per Year Value for money 4.7 (12) 4.7 Based on 12 reviews ## Integrations [ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Google My Business Review Manager](https://www.capterra.com/p/186091/Google-My-Business-Review-Manager/)[ Zomato for Business](https://www.capterra.com/p/228639/Zomato/)[ Tablemanager](https://www.capterra.com/p/153462/Tablemanager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (13) 5.0 Based on 13 reviews ## User reviews Overall rating 4.9 Based on 15 reviews Filter by rating 5(13) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AS aristides S. psicologo Writing and Editing ### "Are they happy sigue siento una alternativa excepcional para las franquicias de hostelería" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 29, 2022 excelente mi experiencia en Are They Happy se aprende mucho Pros hace que sus franquicias sean potenciales haciendo de sus puntos una escalera para el crecimiento de sus clientes en cuanto al conocimientos de sus marcas Cons su diseños debería ser mas llamativos en cuanto a diseños gráfico Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Bram W. Executive assistant Restaurants ### "We're happy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2021 Pros The platform is easy to use and easy to link to other platforms. In an accessible way it is possible to do social planning and manage our reviews. The product is continuously being developed, which I experience as very pleasant. The personal contact also ensures that problems are solved quickly Cons There were features that I missed. I discussed this with the team and a solution has now been developed Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. NT Nathalie T. Marketeer Hospitality ### "Experience Are They Happy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2021 As mentioned earlier, we are very satisfied with Are They Happy. Everyone in the organization is very enthusiastic. It saves a lot of time, is conveniently arranged and we get a lot of information out of it. Pros We think Are They Happy is an incredibly fine tool. Previously, all reviews were answered on different platforms. Thanks to Are They Happy we now only do this through one platform. This saves a lot of time and it also makes it more organized. We can now see all the reviews of all 10 of our restaurants in one overview and we can easily filter the positive and negative reviews. Thanks to the tags we attach to the reviews, we can also easily search for certain topics or dishes. In addition, the communication with the support team is also very nice. You get quick and clear answers and they are very involved. Cons Sometimes there are bugs in certain platforms that prevent us from responding via Are They Happy. This is sometimes annoying. Are They Happy cannot do anything about this. They keep a close eye on this and do research into it. Reasons for choosing GuestXM We have sat down with other parties on occasion, but none were as enthusiastic about them as Are They Happy. Are They Happy met all of our requirements. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. HD Heather D. Junior Digital Marketeer Restaurants ### "AreTheyHappy will make your life much easier!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2021 Pros When people ask me advice on what social listening tool they should use, my answer will always be AreTheyHappy! It’s one of the most convenient platforms I have ever used and everything is pretty straight forward in use. By adding several connections like Google My Business, Tripadvisor, Facebook, Instagram, you get a great overview. You can easily manage complaints and reply from one place in stead of logging in to each platform separately. Reporting wise, AreTheyHappy is always open to listening to our needs and try to implement them as fast as possible in their sprints. We are glad to have a close relationship with a very personal customer service (Thanks \[SENSITIVE CONTENT\]!) By adding self-chosen tags to every review, we get a great weekly/monthly and yearly overview of what the pain points are of each restaurant and what to work on. Cons There are no cons to using AreTheyHappy! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MB Maarten B. Operationeel Manager Restaurants ### "Very easy tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 9, 2021 Pros With Are They Happy we can easily and clearly manage our large stream of reviews. The strength of the tool lies in the simplicity of its use. Cons I do not mis anything. Integration with Formitable works good. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DD Debby D. Owner Hospitality ### "Must have product to grow with your company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 26, 2021 Are they Happy is always making de product better as a user you grow with them. Effiencient tool with a good overvieuw with clear reports so you can optimice your own quallity Pros The software is very easy in use, the implementation went fast , friendly staff This tool is a very important part of the total customer experience & total service level. Cons In the beginning it was not possible to make the connecting with social platform, this was fast solved. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BM Balder M. Business Owner Public Relations and Communications ### "Must have software for client reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2021 Must have software for client reviews Pros As branding and communication agency with a fair amount of customers in food and hospitality we use Are They Happy on a daily basis. It is very efficient, clear and above all very handy software that allows us to help our customers with insights and trends. Support and follow-up of any issues is fast and always helpful. \[SENSITIVE CONTENT HIDDEN\] and team! Cons Nothing so far. We use ATH for more than three years. Happy customers. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 27, 2021 Thank you for the review, Balder! Looking forward to hear from you and the team how we can serve your hospitality customers even better Post-Covid! BH Ben H. Digital Marketing Executive Hospitality ### "Great service would 100% reccomend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 12, 2021 Pros I find that AreThey Happy makes the whole process of dealing with customers reviews a great deal easier, due to everything being accessable in one place. Alongside this the interface and navigation of the site is very simple and easy to pick up. Cons Could maybe have additional features such as using Google Alerts. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 27, 2021 Hi Ben, thank you for the review and awesome feedback. Looking into the Google Alert request with the dev team. Great idea! MM Maria M. Coordenadora Comercial Food & Beverages ### "User friendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 7, 2021 Very satisfied. It is a very good work tool that allows us to identify flaws in the service and improve less positive aspects, in addition to being able to identify good practices Pros Easy to use, to deal with the information Cons Some bugs connecting to the different plataforms of reviews Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JH Jack H. Manager Restaurants ### "Great tool to keep up with what your customers think about you" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 4, 2021 Pros Especially the so called email alerts/digests that we receive are especially useful Cons Some integrations might need some improvement Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 27, 2021 Hi Jack, thank you for the feedback. I'll reach out to you to understand better how we can improve on some integrations. We're always open to add extra functionality if this is allowed by our integration partner. Talk soon! [View all Reviews](https://www.capterra.com/p/189329/Online-Reputation-Management/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.