# GuestXM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about GuestXM Software - reviews, pricing plans, popular comparisons to other Restaurant Management products and more. Source: https://www.capterra.com/p/189329/Online-Reputation-Management --- # GuestXM Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GuestXM ## What is GuestXM? GuestXM is a customer experience management and intelligence platform: AI-powered social listening, sentiment analysis, and online engagement tools to keep your brand reputation at your strategic advantage. Brand Reputation Management - monitor, respond to and promote your guest interactions. Feedback & Sentiment Analysis - all guest experience feedback across all social, review, and survey channels. Market Intelligence - benchmark performance to local, regional, and national. ## What is GuestXM used for? [Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €49 Other, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GuestXM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://guestxm.com/&name=GuestXM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GuestXM 4.9 (15) VS. [4.6 (6,028)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price €49 Other, Per Year Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (15) Ease Of Use 4.5 (5,979) Value For Money 4.7 (12) Value For Money 4.3 (4,602) Customer Service 5.0 (13) Customer Service 4.4 (4,399) ## GuestXM alternatives [4.3 (669)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Sentiment Analysis 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Alerts/Notifications 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Response Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Review Monitoring 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Social Media Monitoring 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track activity on sites such as Facebook, Twitter, Instagram, etc. Access Controls/Permissions 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems GuestXM 81 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Compare key metrics for the business against prominent players in the industry Monitor social media posts or web that mention a particular brand Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Configure existing workflows to meet your organization's needs Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Calculate a company, client account or person's health via a scoring system Store and manage images Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups. Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple locations Identify, track, and respond to negative feedback Calculate NPS of customers A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Schedules specific times for content to appear on social media platforms, blogs, websites etc. Predict future data based on historical data sets Plan and coordinate all the resources, costs and time needed to execute assignments Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Share internal and external reviews on social media platforms Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Monitor social media sites for specific keywords Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Analyze lost and won opportunities Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (15) 4.6 Based on 15 reviews ## Pricing Value for money 4.7 (12) Free Trial Basic €49.00 Other,Per Year Value for money 4.7 (12) 4.7 Based on 12 reviews ## Integrations [ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Google My Business Review Manager](https://www.capterra.com/p/186091/Google-My-Business-Review-Manager/)[ Zomato for Business](https://www.capterra.com/p/228639/Zomato/)[ Tablemanager](https://www.capterra.com/p/153462/Tablemanager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (13) 5.0 Based on 13 reviews ## User reviews Overall rating 4.9 Based on 15 reviews Filter by rating 5(13) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AS aristides s. psicologo Writing and Editing ### "Are they happy sigue siento una alternativa excepcional para las franquicias de hostelería" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 29, 2022 excelente mi experiencia en Are They Happy se aprende mucho Pros hace que sus franquicias sean potenciales haciendo de sus puntos una escalera para el crecimiento de sus clientes en cuanto al conocimientos de sus marcas Cons su diseños debería ser mas llamativos en cuanto a diseños gráfico Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Bram W. Executive assistant Restaurants ### "We're happy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2021 Pros The platform is easy to use and easy to link to other platforms. In an accessible way it is possible to do social planning and manage our reviews. The product is continuously being developed, which I experience as very pleasant. The personal contact also ensures that problems are solved quickly Cons There were features that I missed. I discussed this with the team and a solution has now been developed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NT Nathalie T. Marketeer Hospitality ### "Experience Are They Happy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2021 As mentioned earlier, we are very satisfied with Are They Happy. Everyone in the organization is very enthusiastic. It saves a lot of time, is conveniently arranged and we get a lot of information out of it. Pros We think Are They Happy is an incredibly fine tool. Previously, all reviews were answered on different platforms. Thanks to Are They Happy we now only do this through one platform. This saves a lot of time and it also makes it more organized. We can now see all the reviews of all 10 of our restaurants in one overview and we can easily filter the positive and negative reviews. Thanks to the tags we attach to the reviews, we can also easily search for certain topics or dishes. In addition, the communication with the support team is also very nice. You get quick and clear answers and they are very involved. Cons Sometimes there are bugs in certain platforms that prevent us from responding via Are They Happy. This is sometimes annoying. Are They Happy cannot do anything about this. They keep a close eye on this and do research into it. Reasons for choosing GuestXM We have sat down with other parties on occasion, but none were as enthusiastic about them as Are They Happy. Are They Happy met all of our requirements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HD Heather D. Junior Digital Marketeer Restaurants ### "AreTheyHappy will make your life much easier!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2021 Pros When people ask me advice on what social listening tool they should use, my answer will always be AreTheyHappy! It’s one of the most convenient platforms I have ever used and everything is pretty straight forward in use. By adding several connections like Google My Business, Tripadvisor, Facebook, Instagram, you get a great overview. You can easily manage complaints and reply from one place in stead of logging in to each platform separately. Reporting wise, AreTheyHappy is always open to listening to our needs and try to implement them as fast as possible in their sprints. We are glad to have a close relationship with a very personal customer service (Thanks \[SENSITIVE CONTENT\]!) By adding self-chosen tags to every review, we get a great weekly/monthly and yearly overview of what the pain points are of each restaurant and what to work on. Cons There are no cons to using AreTheyHappy! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Maarten B. Operationeel Manager Restaurants ### "Very easy tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 9, 2021 Pros With Are They Happy we can easily and clearly manage our large stream of reviews. The strength of the tool lies in the simplicity of its use. Cons I do not mis anything. Integration with Formitable works good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD Debby d. Owner Hospitality ### "Must have product to grow with your company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 26, 2021 Are they Happy is always making de product better as a user you grow with them. Effiencient tool with a good overvieuw with clear reports so you can optimice your own quallity Pros The software is very easy in use, the implementation went fast , friendly staff This tool is a very important part of the total customer experience & total service level. Cons In the beginning it was not possible to make the connecting with social platform, this was fast solved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Balder M. Business Owner Public Relations and Communications ### "Must have software for client reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2021 Must have software for client reviews Pros As branding and communication agency with a fair amount of customers in food and hospitality we use Are They Happy on a daily basis. It is very efficient, clear and above all very handy software that allows us to help our customers with insights and trends. Support and follow-up of any issues is fast and always helpful. \[SENSITIVE CONTENT HIDDEN\] and team! Cons Nothing so far. We use ATH for more than three years. Happy customers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 27, 2021 Thank you for the review, Balder! Looking forward to hear from you and the team how we can serve your hospitality customers even better Post-Covid! BH Ben H. Digital Marketing Executive Hospitality ### "Great service would 100% reccomend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 12, 2021 Pros I find that AreThey Happy makes the whole process of dealing with customers reviews a great deal easier, due to everything being accessable in one place. Alongside this the interface and navigation of the site is very simple and easy to pick up. Cons Could maybe have additional features such as using Google Alerts. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 27, 2021 Hi Ben, thank you for the review and awesome feedback. Looking into the Google Alert request with the dev team. Great idea! MM Maria M. Coordenadora Comercial Food & Beverages ### "User friendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 7, 2021 Very satisfied. It is a very good work tool that allows us to identify flaws in the service and improve less positive aspects, in addition to being able to identify good practices Pros Easy to use, to deal with the information Cons Some bugs connecting to the different plataforms of reviews Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Jack H. Manager Restaurants ### "Great tool to keep up with what your customers think about you" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 4, 2021 Pros Especially the so called email alerts/digests that we receive are especially useful Cons Some integrations might need some improvement Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 27, 2021 Hi Jack, thank you for the feedback. I'll reach out to you to understand better how we can improve on some integrations. We're always open to add extra functionality if this is allowed by our integration partner. Talk soon! [View all Reviews](https://www.capterra.com/p/189329/Online-Reputation-Management/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)