# GuestXM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is GuestXM the right Restaurant Management solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/189329/Online-Reputation-Management/reviews

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GuestXM

4.9 (15)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of GuestXM

Ease of use

4.9

Customer Service

5.0

## Showing most helpful reviews

Showing 1-15 of 15 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Tobi L.  
Business Developemt  
Hospitality  
Used the software for: 1-2 years

### "ATH is a fantastic tool to help listen to and understand customers in an increasingly online world!"

April 19, 2021

5.0

AreTheyHappy has been a game changer for us. With ATH we are able to manage our online reputation more efficiently and more effectively than ever. Key to ATH’s value-add for us is it allows us to aggregate our guests’ reviews/rating/sentiments from a multitude of different channels (i.e. Google, TripAdvisor, Instagram, Twitter, Facebook & more) into one Central Dashboard – so that we can not only reply to each guests’ feedback seamlessly, but in turn ATH’s simple to use dashboards thereon produces easy to understand, data driven insights & trends we can act on. And last but not least, a massive thank you to ATH’s \[SENSITIVE CONTENT HIDDEN\] who regularly drive the launch of new features such as NPS surveys, ticket system and email integrations. All in all, ATH is a fantastic tool to help companies listen to and understand their customers in an increase online world!

Pros

\- aggregatation of reviews/rating/sentiments from a multitude of different channels (i.e. google, tripadvisor, instagram, twitter, facebook & more) into one Central Dashboard - easy to understand data driven insights - superbly user-friendly - time saving technology

Cons

there is genuinely nothing to list here, ATH does exactly what it says it does really well

Alternatives considered

[Reputation](https://www.capterra.com/p/167624/Reputation-com/)[ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/)

Reason for choosing GuestXM

best fit, and a great team driving the tool's continuous development

Review Source

Response from Black Box Intelligence

May 3, 2021

Hi Tobi, we're excited to be part of Rocket Restaurants' strategy with regards to improving the overall Customer Experience. Thank you for this awesome review, the trust and the constant feedback you and the team are giving us so that we can improve every day. Stijn

NT

Nathalie T.  
Marketeer  
Hospitality  
Used the software for: 6-12 months

### "Experience Are They Happy"

August 26, 2021

5.0

As mentioned earlier, we are very satisfied with Are They Happy. Everyone in the organization is very enthusiastic. It saves a lot of time, is conveniently arranged and we get a lot of information out of it.

Pros

We think Are They Happy is an incredibly fine tool. Previously, all reviews were answered on different platforms. Thanks to Are They Happy we now only do this through one platform. This saves a lot of time and it also makes it more organized. We can now see all the reviews of all 10 of our restaurants in one overview and we can easily filter the positive and negative reviews. Thanks to the tags we attach to the reviews, we can also easily search for certain topics or dishes. In addition, the communication with the support team is also very nice. You get quick and clear answers and they are very involved.

Cons

Sometimes there are bugs in certain platforms that prevent us from responding via Are They Happy. This is sometimes annoying. Are They Happy cannot do anything about this. They keep a close eye on this and do research into it.

Reason for choosing GuestXM

We have sat down with other parties on occasion, but none were as enthusiastic about them as Are They Happy. Are They Happy met all of our requirements.

Review Source

NV

Nico V.  
Lead customer service and data collection  
Hospitality  
Used the software for: 1-2 years

### "ATH does what we need"

May 3, 2021

4.0

From day 1 we have been happy with ATH. They have a personal approach and are very proactive.

Pros

ATH is flexible, manageable and reliable. It delivers for different needs in the company and connects with all our business partners.  Are They Happy is happy with all feedback and listens to personal wishes when it comes to new functionalities. Can't wait for the AI feature to be released.

Cons

G-mail integration would make it complete

Switched from

[ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/)

Connection with reservation system

Review Source

Response from Black Box Intelligence

May 4, 2021

Hi Nico, thank you for your review. As you know, we only go for 5 stars :). I can confirm that we're already working in the background to offer Gmail in the next couple of weeks!

HD

Heather D.  
Junior Digital Marketeer  
Restaurants  
Used the software for: 1-2 years

### "AreTheyHappy will make your life much easier!"

July 4, 2021

5.0

Pros

When people ask me advice on what social listening tool they should use, my answer will always be AreTheyHappy! It’s one of the most convenient platforms I have ever used and everything is pretty straight forward in use. By adding several connections like Google My Business, Tripadvisor, Facebook, Instagram, you get a great overview. You can easily manage complaints and reply from one place in stead of logging in to each platform separately. Reporting wise, AreTheyHappy is always open to listening to our needs and try to implement them as fast as possible in their sprints. We are glad to have a close relationship with a very personal customer service (Thanks \[SENSITIVE CONTENT\]!) By adding self-chosen tags to every review, we get a great weekly/monthly and yearly overview of what the pain points are of each restaurant and what to work on.

Cons

There are no cons to using AreTheyHappy!

Review Source

KS

Kick S.  
Directeur  
Restaurants  
Used the software for: 1-2 years

### "Great system, easily usuable for improving your operations and guest experience."

May 4, 2021

5.0

We are using the aretheyhappy review to coach our managers and chefs into always working towards a better guest experience. We set our (yearly-quarterly-monthly) goals using aretheyhappy targets and our operational teams really know exactly what is going very well, and what can be improved.

Pros

All of the major review sites are easily connected. The team helps setup everything, and there is a lot of room for feedback (with which they actually do something). Great people as well, fast response times on whatsapp or telephone.

Cons

Nothing really, although some platforms are not yet connected, they are always working on getting things done for our side of the software (eg implementing new features).

Alternatives considered

[SO Connect Reviews](https://www.capterra.com/p/211733/Reviews/)

Reason for choosing GuestXM

The people

Review Source

Response from Black Box Intelligence

May 27, 2021

Hi Kick, thank you for the great review and your continuous feedback!

BM

Balder M.  
Business Owner  
Public Relations and Communications  
Used the software for: 2+ years

### "Must have software for client reviews"

May 17, 2021

5.0

Must have software for client reviews

Pros

As branding and communication agency with a fair amount of customers in food and hospitality we use Are They Happy on a daily basis. It is very efficient, clear and above all very handy software that allows us to help our customers with insights and trends. Support and follow-up of any issues is fast and always helpful. \[SENSITIVE CONTENT HIDDEN\] and team!

Cons

Nothing so far. We use ATH for more than three years. Happy customers.

Review Source

Response from Black Box Intelligence

May 27, 2021

Thank you for the review, Balder! Looking forward to hear from you and the team how we can serve your hospitality customers even better Post-Covid!

HV

Hanne V.  
Marketing assistent  
Restaurants  
Used the software for: 1-2 years

### "Happy AreTheyHappy user!"

April 29, 2021

5.0

Pros

\- Easy to use, very intuitive - Very good customer service - Clearly structured - Easy to manage roles & users

Cons

Sometimes things go wrong and stop working and it's not always clear to me what is going wrong exactely or why. It might be useful to make "fault indications" a bit more informative?

Review Source

Response from Black Box Intelligence

May 3, 2021

Hi Hanne, thank you for your great review and feedback. Yes, it does indeed happens that user tokens for e.g. Facebook or Instagram (or any other integration we offer) due to policies of those platforms. We're working hard on making sure that you'll be informed better so you know why we request to reconnect and make it as easy as possible for you to reconnect.

BW

Bram W.  
Executive assistant  
Restaurants  
Used the software for: 2+ years

### "We're happy!"

October 14, 2021

5.0

Pros

The platform is easy to use and easy to link to other platforms. In an accessible way it is possible to do social planning and manage our reviews. The product is continuously being developed, which I experience as very pleasant. The personal contact also ensures that problems are solved quickly

Cons

There were features that I missed. I discussed this with the team and a solution has now been developed

Review Source

DD

Debby D.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Must have product to grow with your company"

May 26, 2021

5.0

Are they Happy is always making de product better as a user you grow with them. Effiencient tool with a good overvieuw with clear reports so you can optimice your own quallity

Pros

The software is very easy in use, the implementation went fast , friendly staff This tool is a very important part of the total customer experience & total service level.

Cons

In the beginning it was not possible to make the connecting with social platform, this was fast solved.

Review Source

MB

Maarten B.  
Operationeel Manager  
Restaurants  
Used the software for: 2+ years

### "Very easy tool"

June 9, 2021

5.0

Pros

With Are They Happy we can easily and clearly manage our large stream of reviews. The strength of the tool lies in the simplicity of its use.

Cons

I do not mis anything. Integration with Formitable works good.

Review Source

aS

aristides S.  
psicologo  
Writing and Editing  
Used the software for: 1-2 years

### "Are they happy sigue siento una alternativa excepcional para las franquicias de hostelería"

May 29, 2022

5.0

excelente mi experiencia en Are They Happy se aprende mucho

Pros

hace que sus franquicias sean potenciales haciendo de sus puntos una escalera para el crecimiento de sus clientes en cuanto al conocimientos de sus marcas

Cons

su diseños debería ser mas llamativos en cuanto a diseños gráfico

Review Source

MM

Maria M.  
Coordenadora Comercial  
Food & Beverages  
Used the software for: 1-2 years

### "User friendly"

May 7, 2021

4.0

Very satisfied. It is a very good work tool that allows us to identify flaws in the service and improve less positive aspects, in addition to being able to identify good practices

Pros

Easy to use, to deal with the information

Cons

Some bugs connecting to the different plataforms of reviews

Review Source

BH

Ben H.  
Digital Marketing Executive  
Hospitality  
Used the software for: 1-2 years

### "Great service would 100% reccomend"

May 12, 2021

5.0

Pros

I find that AreThey Happy makes the whole process of dealing with customers reviews a great deal easier, due to everything being accessable in one place. Alongside this the interface and navigation of the site is very simple and easy to pick up.

Cons

Could maybe have additional features such as using Google Alerts.

Review Source

Response from Black Box Intelligence

May 27, 2021

Hi Ben, thank you for the review and awesome feedback. Looking into the Google Alert request with the dev team. Great idea!

AV

Alexia V.  
Brand Experience Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Awesome tool great support! "

May 4, 2021

5.0

Great experience, I use the platform daily. \[SENSITIVE CONTENT HIDDEN\] is very responsive & ready to help us wherever we need. I would certainly recommend!

Pros

It's super easy & convenient to have a central platform for all our customer interactions

Cons

we are waiting for the integration with our delivery platforms :-)

Review Source

JH

Jack H.  
Manager  
Restaurants  
Used the software for: 2+ years

### "Great tool to keep up with what your customers think about you"

May 4, 2021

5.0

Pros

Especially the so called email alerts/digests that we receive are especially useful

Cons

Some integrations might need some improvement

Review Source

Response from Black Box Intelligence

May 27, 2021

Hi Jack, thank you for the feedback. I'll reach out to you to understand better how we can improve on some integrations. We're always open to add extra functionality if this is allowed by our integration partner. Talk soon!

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