# Uptick Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Uptick the right Field Service Management solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/189344/Maintenance/reviews

---

Uptick

4.7 (97)

[View alternatives](https://www.capterra.com/p/189344/Maintenance/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of Uptick

Ease of use

4.6

Customer Service

4.6

## Pros and Cons in Reviews

Trevor R

CEOConstruction, 11 - 50 employeesUsed the software for: 1-2 years.

“One of the biggest advantages is the ability to generate quotes quickly and accurately, while also maintaining complete visibility and tracking of field operations in real time.“

June 11, 2025

TB

Thomas B

COOFacilities Services, 51 - 200 employeesUsed the software for: Less than 6 months.

“this is a much bigger problem for engineers when reviewing their perf - whether a job is created a month before completed is irrelevant,“

May 9, 2025

TB

Thomas B

COOFacilities Services, 51 - 200 employeesUsed the software for: Less than 6 months.

“Accessibility of the data, robust workflows, super intuitive interface and configurability which means we can easily add required data field and tags so we can perfectly organise jobs.“

May 9, 2025

CR

Chris R

PresidentFacilities Services, 11 - 50 employeesUsed the software for: 6-12 months.

“little bit confusing at times as there is alot going on.“

June 11, 2025

AH

Alan H

Operations ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years.

“The service and products has a great for the business and staff, Uptick is highly adaptable, allowing businesses to customize various features to suit their specific needs.“

December 3, 2024

TB

Thomas B

COOFacilities Services, 51 - 200 employeesUsed the software for: Less than 6 months.

“its a shame as renders what could be a great set of reports useless“

May 9, 2025

BG

Ben G

Fire Alarm engineer Fire TrainerConstruction, 2 - 10 employeesUsed the software for: 1-2 years.

“I really like the use and functionabilty of the app and integration this gives me on a day to day basis this helps get all my tasks and jobs completed for the day ahead a massive job before but not now I use uptick.“

September 16, 2024

DB

Dan B

DirectorFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years.

“We weren’t a partially easy client to onboard the process took several months of decision and demo after demo.“

August 13, 2024

## Showing most helpful reviews

Showing 1-25 of 97 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Stephanie C.  
Rater  
Consumer Services  
Used the software for: 6-12 months

### "Awesome!!"

May 25, 2021

4.0

My experience with Workforce is very positive and I will continue using weekly.

Pros

Workforce kept up with all my profile information so I don't have to update it. Also workforce keeps up with my hours worked and notifies me when my weekly pay is listed.

Cons

The only thing I have to say negative is thag I can't pick what workforce I want to be displayed. I have to scroll through all the companies.

Review Source

GL

George L.  
Managing Director  
Facilities Services  
Used the software for: Less than 6 months

### "Taking UK by storm "

May 13, 2025

5.0

Really good team. Response times are quick, regardless of how small the query.

Pros

Ease of Job management & client portal. Easy to project future work.

Cons

The costing is expensive, but as they say “you get what you pay for” Would still recommend!

Alternatives considered

[Joblogic](https://www.capterra.com/p/134632/JobLogic/)

Reason for choosing Uptick

Joblogic was too complicated. Little customer support. Also didn’t align with our values

Switched from

[Clik Jobs](https://www.capterra.com/p/248406/Clik-Jobs/)

Clik was not tailor made for fire & security

Review Source

Response from Uptick

May 19, 2025

Hi George, We really appreciate you taking the time to leave this review! It’s great to hear that Uptick’s helping you stay on top of job management and plan ahead more easily — that’s exactly what we’re here for. We’re also glad the client portal and our support team are making life a bit easier (even for the small stuff). We're pumped to have you on board and excited to keep supporting your team as you grow!

RA

Robert A.  
Alarm Supervisor  
Security and Investigations  
Used the software for: 6-12 months

### "Bob's Review"

September 8, 2021

3.0

Not much difference from what we had before at the moment, but seemingly it is to be better. Im not holding my breath ha ha

Pros

Going from what we had before i would say the quoting aned the notifications on the mobile app

Cons

Clunkiness and the way you have to make jobs up to see acces requirements on the mobile app

Switched from

[FireMate](https://www.capterra.com/p/211356/FireMate/)

Powers that be made the decision. So why i dont know as its apples for apples at the moment

Review Source

Response from Uptick

September 14, 2021

Robert, thanks so much for your review! It's so good to hear that the quoting and in-app notifications have been a positive improvement for you. Your feedback has been shared with our development team - to help shape future iterations of the platform. Thanks again!

GT

Gemma T.  
Fire and security systems - Administrator  
Public Safety  
Used the software for: 1-2 years

### "Highly recommend"

February 10, 2025

5.0

Overall experience has been great. I would highly recommend Uptick .

Pros

Easy to use, having everything all in one place saves hours in admin work. Support team always happy and quick to help resolve any issues,

Cons

None that I can think of, any issues had have been resolved quickly,

Switched from

[Joblogic](https://www.capterra.com/p/134632/JobLogic/)

I found it too complicated to use and there was a lack of support.

Review Source

Response from Uptick

February 13, 2025

Hi Gemma, thanks for the awesome review! We love hearing that Uptick is saving you hours of admin work. That’s what we designed Uptick for, so you can focus on more important areas of the business and revenue generating activities. And it’s great to know our support team has been quick to help whenever you’ve needed it. Thanks again for recommending us!

AH

Alan H.  
Operations Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Alan Hickson - Operations Manager - Thorfire Ltd"

December 3, 2024

5.0

The service and products has a great for the business and staff, Uptick is highly adaptable, allowing businesses to customize various features to suit their specific needs. This flexibility is particularly beneficial for growing businesses looking to manage their processes more efficiently

Pros

User friendly, asset and client portal management second to none.

Cons

Sevice quotes, data imports and engineers automated times to tasks

Switched from

[Joblogic](https://www.capterra.com/p/134632/JobLogic/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)

We needed an all round solution to cover all the business needs, which UPTICK does, from assest, client portal, scalability and adapability to manage the processes more efficently.

Review Source

Response from Uptick

December 9, 2024

Thanks for the great review, Alan! We're glad to hear that our asset and client portal management is helping your business and staff. We appreciate your feedback on the areas for improvement as well. Thanks for choosing Uptick, and if there's anything else we can do to support your business, just let us know!

TA

Tony A.  
Systems manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Awesome software "

October 30, 2024

5.0

I’m always recommending to any one and I don’t do that if there isn’t a good reason

Pros

It does what it says everything , and the people that work there never had a bad experience over the last nearly 3 years

Cons

Nothing nothing nothing nothing nothing and agin nothing

Alternatives considered

[FireMate](https://www.capterra.com/p/211356/FireMate/)

Reason for choosing Uptick

Word of mouth within Australia engineers and management

Switched from

[SafetyCulture](https://www.capterra.com/p/141080/iAuditor/)

Needed more info and my accountant was leaving

Review Source

Response from Uptick

November 8, 2024

Hi Tony. We’re so glad to hear Uptick has been working well for you over the last three years. It's awesome to know that our software and team have been delivering exactly what you need. Your recommendations mean a lot to us, so thank you for spreading the word. If there's ever anything we can do to make things even better for you and your team, please get in touch.

AB

Amy B.  
Service Manager  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Uptick Fan Review"

February 27, 2025

5.0

The system has completely changed our working life and has made daily tasks so much easier and smoother. The system is easy to use, but if ever in doubt about anything, the technical support is always there to help. The staff are so friendly and always at hand for you. Really lovely company and a pretty epic system.

Pros

The customer service and technical support is incredible! Also how lovely everyone is there.

Cons

That they aren't round the corner from us to have lunch everyday!

Switched from

[Joblogic](https://www.capterra.com/p/134632/JobLogic/)

Job logic was quite complex to use, but also didn't offer the full extent of what uptick offer.

Review Source

Response from Uptick

March 4, 2025

Wow, this absolutely made our day! We’re so glad to hear that Uptick has made such a difference in your daily work and that our support team has been there when you’ve needed them. We’ll take “pretty epic” any day, and we have to say we’d love to be just around the corner from you and the PLP team too. If there’s ever anything you need, you know where to find us!

KG

Kellie G.  
Office Manager  
Facilities Services  
Used the software for: 1-2 years

### "Excellent software for a fire protection company"

October 15, 2024

5.0

The whole software does more than we ever imagined we would use it for but has massively improved processes in our business.

Pros

User friendly and intuitive, huge range of features, constantly being improved and upgraded to introduce new initiatives or improvements, great customer service, very rarely any issues with the system.

Cons

Difficult to think of anything! Generally any issues are dealt with quickly so nothing to dislike.

Alternatives considered

[Joblogic](https://www.capterra.com/p/134632/JobLogic/)[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)

Reason for choosing Uptick

Sales team were very positive ( \[sensitive content hidden\] in particular was a big part of selling us the product), the functionality.

Review Source

Response from Uptick

October 24, 2024

Thanks so much for the awesome review! We're really happy to hear that Uptick has helped improve your processes and that you're finding it easy to use with all the features you need. It's great that our updates and customer service have been on point for you too! We appreciate you choosing Uptick and are excited to continue supporting another great UK business.

AS

Antonio S.  
Operations Manager  
Public Safety  
Used the software for: 1-2 years

### "Uptick is Great"

October 14, 2024

4.0

Our experience with Uptick has been great. The team consistently strive to assist as much as possible when presented with issues or new ideas, especially when given personal assistance by their team. Our dealings with Chelcie at Uptick have been nothing short of amazing. She's been a great asset for our team and has dramatically assisted us with utilisation of Uptick to its fullest potential.

Pros

Customer service is exceptional and the team are very solution-focused. We love the fact that Uptick reports and quotes contain photos - these are easy for clients to associate failures to. Uptick also contains many different parameters that allow specific searching and filtering for jobs, quotes and invoices.

Cons

At times it would be buggy, but often resolved quickly.

Switched from

[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)

Great for asset management and service history. Ability to provide photos within defect quotes and reports. User friendly.

Review Source

Response from Uptick

October 23, 2024

Hi Antonio, thank you so much for your kind review! It really means a lot to us. We're so happy to hear that you love the system and have had a great experience with our team. Chelcie and our team are here to support you whenever you need assistance.

CM

Conor M.  
Operations  
Facilities Services  
Used the software for: 1-2 years

### "Fantastic Software improving operations"

July 25, 2025

5.0

Pros

Fantastic, easy to use software, increased revenue and operational efficiency across the board in RAYN

Cons

There's not much bad about Uptick, it's fantastic and easy to use, feature requests may be slow sometimes, however, never had any issues with it.

Review Source

Response from Uptick

July 28, 2025

Thank you so much for your feedback Conor, appreciate the insight and time taken to provide a review.

DB

Dan B.  
Director  
Facilities Services  
Used the software for: 1-2 years

### "Onboard with Uptick, it will be the best decision you’ll make, you’ll regret it if you don’t ! "

August 13, 2024

5.0

We weren’t a partially easy client to onboard the process took several months of decision and demo after demo. The team have always fulfilled our expectations, answered everything with honesty and been clear with answers.

Pros

Uptick has provided us with a significant opportunity for growth by enabling us to streamline and manage fundamental processes that are essential to our business that typically consume a considerable amount of time. With Uptick’s powerful operating system handling these tasks, we have been able to focus on growth strategies, refine our processes, and enhance the final product we deliver to our clients. Additionally, the ability to customise each aspect of our end product has allowed us to distinguish ourselves from our competitors.

Cons

This is a difficult question for us to answer, all things in the past that I disliked have been tweaked or refined and are on the roadmap for improvement. If I were to pick something I like the least it’s not being able to answer this question 😂

Alternatives considered

[WorkPal](https://www.capterra.com/p/168469/WorkPal/)[ServiceM8](https://www.capterra.com/p/110711/ServiceM8/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)

Reason for choosing Uptick

Can’t find all the systems I looked at. No pun intended but Uptick ticked the most boxes that could/can and will help us in years to come.

Review Source

Response from Uptick

August 21, 2024

Dan, thanks for your fantastic review. We’re so happy to hear that Uptick has been such a great fit for your business and is helping you streamline processes and focus on growth strategies. We appreciate your patience during the onboarding process and are glad our team met your expectations with honesty and clarity. It’s great to know that Uptick’s features have allowed you to enhance the final product you deliver to clients and differentiate your business from competitors. Your positive feedback, especially about finding it hard to pick something to dislike, really made us smile. We look forward to continuing to support your success and helping you with any future needs!

LR

Leanne R.  
Technician support administrator  
Security and Investigations  
Used the software for: 1-2 years

### "Game changer "

September 9, 2024

5.0

After swapping over from previous system made a huge difference. Was able to work quicker and more efficiently

Pros

Love the detail that you can add about a propety/job Easy to use Great reports for customers including pictures

Cons

Nothing really stands out Overall great experience

Review Source

Response from Uptick

September 11, 2024

Hi Leanne, thank you so much for your fantastic review! We love to hear that Uptick has had such a positive impact on your workflow and efficiency. We’re especially pleased that you and your customers are benefiting from the detailed reports and photos. Thanks for choosing Uptick. We look forward to continuing to support your success.

JM

James M.  
Director  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Improved the way we work"

July 29, 2024

5.0

Pros

Uptick has completely changed how we work. Everyone has become ten times more efficient from our engineers, office staff and directors. Everyone has been impressed with how user friendly it is, especially compared to other systems we have used in the past. The customer support we received right from the beginning and are still getting now has been brilliant.

Cons

The only thing I can think is the project management side of it which I know is in development. it still works fine but looking forward to seeing improvements on that

Reason for choosing Uptick

It is fire and security only so much more tailored to what we need. The features also seem better than anything else on the market

Switched from

[Joblogic](https://www.capterra.com/p/134632/JobLogic/)

We were struggling with some aspects and Uptick ticked all the right boxes when we were being shown.

Review Source

Response from Uptick

August 21, 2024

Hi James, thank you so much for taking the time to leave us a review. We’re so happy to hear that Uptick has had such a positive impact on your workflow, making everyone more efficient across the board. It’s also great to know that our platform has been user-friendly and that you’ve been happy with the customer support you’ve received from the start. We appreciate your feedback on the project management feature as well and are excited to roll out improvements in future. We appreciate your thoughts on the project management side, and we’re continuing to make improvements in that area. We're so glad you chose Uptick, and we look forward to working with you more!

JL

John L.  
Planned Maintenance Team Leader  
Government Administration  
Used the software for: 2+ years

### "Using Workforce in Local Government Facility Management"

September 6, 2021

5.0

Our Council has had an excellent experience with Workforce. We have been able to transfer acquired knowledge from staff and contractors and build this into Workforce. We no longer rely on Contractors advising us of required maintenance as we now drive this ourselves. We have developed internal systems to review tasks undertaken by staff and contractors to ensure recommendations and repairs are followed through. Workforce has allowed Council to expand its planned maintenance program over recent years, and as a result, we are seeing a reduction in reactive maintenance and breakdowns.

Pros

The most powerful aspect of this platform is the ability to program maintenance across a large portfolio of properties and assets efficiently and effectively, while at the same time communicating that information with internal staff, contractors, and customers. The ability to slice and dice the data any way that we want either through filtering or exporting a spreadsheet is also invaluable. We use the data created by the programming to produce detailed tender forms that allow us to obtain tender prices at a granular level, not previously possible. We also use the data collected to report on the performance of contractors at our quarterly review meetings, and for our team at our monthly team meetings.

Cons

Sometimes a bit difficult to remember which month a certain trade visits a distant town. The furthest town in our LGA is 200km away, and grouping trades to a particular month for a visit obviously saves on travel costs. It would be nice to be able to quickly refer to contractors visiting nearby sites, for that month, when setting up routines on new properties. Not a very big problem, considering a second browser window can be opened to refer to nearby properties.

Alternatives considered

[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)

Reason for choosing Uptick

Various products were reviewed, but Uptick Workforce seemed to be the right fit for Council. This turned out to be the correct decision. I'm very pleased that the platform is constantly evolving and new features are being introduced. Having been the main driver behind implementing this platform, every new feature rolled out makes me look smarter.

Review Source

Response from Uptick

September 14, 2021

John, thanks a million for taking the time to leave us such a detailed review. It's brilliant to hear that you're making the most of the valuable data and reporting collected within Uptick. We also love that as you say "every new feature rolled out makes (you) look smarter." Your feedback has been shared with our development team - to help shape future iterations of the platform. Thanks again.

RB

Robert B.  
Director  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Uptick has improved our productivity 150%"

December 2, 2021

4.0

We were falling months behind in invoicing and getting paperwork to clients ... this has been streamlined and documents now digitized, allowing us more time to create more work and attract new clientele. Customer Portal is a huge hit !!!

Pros

Uptick has improved our workflow , from creating task , to preventative maintenance schedules , creating defects quotes , carrying out repairs and then invoicing ... all this is done from just a few pages ... its improved our productivity and efficiency 10 fold

Cons

Stock control , easy custom forms that can be created internally , receiving multiple supplier invoices for 1 PO

Alternatives considered

[FireMate](https://www.capterra.com/p/211356/FireMate/)

Reason for choosing Uptick

FireMate only allowed for Fire Services only ... we do multi trades , although Uptick is a fire program it was more versatile

Review Source

Response from Uptick

January 4, 2022

Hey Robert, thank you so much for taking the time to leave us such valuable feedback! We are so happy to hear our product has helped to improve your productivity and efficiency so much! It is great to hear that workflows have now been streamlined for you with paperless documents allowing you to save so much more time and fall less behind. Your feedback has been shared with our development team - to help shape future iterations of the platform. Thanks again!

SM

Suzie M.  
Service Coordinator  
Building Materials  
Used the software for: 6-12 months

### "Excellent system, easy and simple to use yet extremely customisable "

December 2, 2021

5.0

Overall, the past 12 months working with Uptick have been great, and we still have a lot to set up and start using. Great support team

Pros

The live data makes testing and updating a breeze, the images on reports keep our clients impressed, transparency with overall account management makes day to day tasks simple. Great software overall!

Cons

The migration from existing database was a challenge, callout task management could be improved for invoicing stage.

Alternatives considered

[FireMate](https://www.capterra.com/p/211356/FireMate/)

Reason for choosing Uptick

Images on reports, Uptick seemed more updated and fresh, live data was also a bonus.

Switched from

[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)

Asset management and quoting was lengthy, system was dated and clunky for the fire industry service needs

Review Source

Response from Uptick

January 3, 2022

Suzie, thank you so much for taking the time to leave us such a detailed review. It is so great to hear your experience with Uptick so far has been so positive and that our reporting capabilities have helped to impress your clients. We're also pleased to hear that you've been happy with the service you have received from the Customer Success team. We look forward to working with you more! Uptick.

SS

Sarah S.  
Office Manager  
Facilities Services  
Used the software for: Less than 6 months

### "Red Box Fire Control"

October 15, 2024

5.0

From our very first meeting with \[sensitive content hidden\] everything has been very positive, we have had a really good experience with the onboard team, \[sensitive content hidden\]have been incredibly patient, supportive and worked extremely hard to get us onboard. We had quite a struggle extracting data from our old system, but the team worked hard behind the scenes to get this achieved. I was extremely impressed with the team for their determination to get us through this tough phase, they certainly kept my spirits up. Since we have been live we have had continued support and find the Help feature very useful on the system, I have used it several times whilst we get ourselves settled into the new system.

Pros

Ease of use, everything is very streamlined and uncomplicated compared to our previous software, we are still fairly new to Uptick but can see the benefits to our Company already! We like the process of a Service Quote, becoming a Task once approved and the Technician receiving all the information via the App. I also like the fact that everything is online, no more paperwork.

Cons

Not come across anything yet, apart from the email templates - need to understand how they work a bit better.

Review Source

Response from Uptick

October 24, 2024

Thanks for the great feedback, Sarah! We're so glad to hear that you've had a positive experience from day one and that our team was able to help you through the tricky data migration process. It's awesome that you're already seeing the benefits of Uptick, and we're happy you're finding everything easy to use and streamlined. No more paperwork is definitely a win! We’re here to help with any email template questions, so feel free to reach out anytime. Thanks again for choosing Uptick!

BG

Ben G.  
Fire Alarm engineer Fire Trainer  
Construction  
Used the software for: 1-2 years

### "A Engineers perspective "

September 16, 2024

5.0

Amazing staff and applications really great Customer service would recommend to anyone company's wishing to be the best.

Pros

I really like the use and functionabilty of the app and integration this gives me on a day to day basis this helps get all my tasks and jobs completed for the day ahead a massive job before but not now I use uptick.

Cons

The layout for app based mobiles could do with making more fluid and user friendly only a very small criticism.

Review Source

Response from Uptick

September 20, 2024

Hi Ben, thanks so much for your review! It’s great to hear that Uptick has been so helpful in getting your day-to-day tasks and jobs done more easily – that’s exactly what we aim for! We appreciate your feedback on the mobile layout too. We're always looking for ways to improve, and we'll definitely take your suggestion on board. Also, huge thanks for the shoutout to our team and customer service! We’re glad to hear you’d recommend us. If there’s ever anything else we can do, don’t hesitate to reach out.

PW

Philip W.  
Portable supervisor  
Public Safety  
Used the software for: 2+ years

### "The best app I’ve ever used in the Fire industry "

December 2, 2021

5.0

The best application I’ve used for working in the Fire industry and I’ve used a fair few over the years but it’s ease of use and customisation to work im doing makes it easy to use, to find information and to build reports for clients

Pros

Ease of use, amount of information I can enter about the tasks I’m doing and with the right customisation I need to provide to clients what I have done and what has failed on my inspection

Cons

Recently it has crashed a lot sometimes up to 13 times in a day but usually happens when a new up date comes out but it’s usually resolved in a week

Review Source

Response from Uptick

January 3, 2022

Hey Philip, thanks so much for the review! It's so great to hear how pleased you are with the app and the ease of use Uptick has provided overall. I have passed your feedback onto our mobile development team who will investigate further. Please do not hesitate to contact support@uptickhq.com if you are ever experiencing issues with the app. Thanks again!

PM

Pete M.  
Projects Manager  
Construction  
Used the software for: 2+ years

### "Good Software for job tracking and management"

December 2, 2021

4.0

Overall a great software package that has improved our efficiency and effectiveness at keeping reports, making sure all jobs are done and being able to turn around quotes quickly and accurately.

Pros

Being able to put in all of our routine servicing and quote directly off the reports created is a massive improvement and our clients are happy with the results also

Cons

Changing the template is problematic if you do it yourself as a layman or it costs to get them to do it.

Review Source

Response from Uptick

January 4, 2022

Hi Pete, thanks so much for taking the time to leave us a review. We are very pleased to hear that Uptick has improved efficiency and effectiveness in your work with our quoting and routine servicing features. We're also pleased to hear that your clients are happy too! Thanks again from the Uptick team.

AT

Anne T.  
Executive Assistant  
Construction  
Used the software for: 1-2 years

### "December Workforce Review"

December 2, 2021

5.0

Good Value and great support for all my annoying questions.

Pros

The ability to filter down the information to exactly what you are looking for and the ability have all information in one place, documents, routines, assets, quoting and reporting.

Cons

The profitability on ADHOC tasks can't be seen clearly until an invoice is dispatched.

Alternatives considered

[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[Access Coins](https://www.capterra.com/p/70093/COINS/)

Review Source

Response from Uptick

December 23, 2021

Thank you so much Anne for providing us with such positive feedback. We are pleased to hear you are enjoying the product so much and that the team have been so supportive. Your feedback has been passed onto the development team. Thanks again!

SP

Susan P.  
Director of Operations  
Real Estate  
Used the software for: 2+ years

### "Mes"

December 2, 2021

4.0

Overall the experience has been good.

Pros

Reporting capabilities, tracking, quoting, everything linked together. The portal is a great asset for clients.

Cons

Monthly changes can be very disruptive to workload as they cause some bugs. Customer service could be improved, response times are sometimes very slow.

Reason for choosing Uptick

Mainly due to the industry specific options.

Review Source

Response from Uptick

December 21, 2021

Thanks for taking the time to submit us a review, Susan! We love to hear you're enjoying so many features within Uptick and that your clients are also enjoying the Customer portal where they can access so much information, so easily! Your feedback has been shared with the Customer Success team. The Uptick team!

nG

natasha G.  
Compliance & Fire Equipment Administrator  
Construction  
Used the software for: 1-2 years

### "Workforce Review"

December 15, 2021

4.0

There are so many things you can do and i learn something new everyday.

Pros

Once you get the gist of it it is really easy to use and has lots of great options.

Cons

Just learning to navigate the system, so many different options and paths you take, but you get that with every new one you use

Reason for choosing Uptick

as above

Review Source

Response from Uptick

January 4, 2022

Hey Natasha, thank you for leaving us a review! We are so glad to hear you are enjoying the product and have found it so easy to use. If you have any more feedback please reach out to our Customer Success team. Uptick

CM

Cory M.  
National Business Development Manager  
Maritime  
Used the software for: 6-12 months

### "Uptick CLARAFY"

December 2, 2021

4.0

Pros

The requisition to pay process, generating quotes and purchase orders and the approval process. Managing inspection and testing activities and recording certificates, defects and service history (Asset Management).

Cons

Scheduling is not set up on our Uptick system, would be a good addition.

Switched from

[MYOB Greentree](https://www.capterra.com/p/226722/MYOB-Greentree/)

Acquisition.

Review Source

Response from Uptick

December 23, 2021

Thanks Cory for taking the time to write us a review! We're pleased to hear there are so many of our features you're enjoying, especially all those task processes. We would love to get scheduling set up for you as soon as possible. Please reach out to our wonderful Support team at support@uptickhq.com who will be able to assist. Uptick.

DK

Doug K.  
Operations Manager  
Facilities Services  
Used the software for: 2+ years

### "Technician Usage"

December 2, 2021

5.0

It has been an excellent system for us as a business.

Pros

The fact that all our employees can utilize the app for all works pictures etc.

Cons

Maybe when we are scheduling we can place pictures for the techs to use.

Review Source

Response from Uptick

December 29, 2021

Hi Doug, thanks so much for leaving us a review! We are so glad to hear you are enjoying the system so much and that you and your team are making the most of the Workforce app. Your feedback has been passed onto the development team for future consideration. Thanks again!

Similar Products

Featured

## Send me user reviews about this product

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.