---
title: "Uptick Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Uptick the right Field Service Management solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/189344/Maintenance/reviews/"
page_type: "reviews"
language: "en"
---

Uptick

4.7 (97)

[View alternatives](https://www.capterra.com/p/189344/Maintenance/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated September 28th, 2026

# Reviews of Uptick

Ease of use

4.6

Customer Service

4.6

## Pros and Cons in Reviews

Trevor R

CEOConstruction, 11 - 50 employeesUsed the software for: 1-2 years.

“One of the biggest advantages is the ability to generate quotes quickly and accurately, while also maintaining complete visibility and tracking of field operations in real time.“

June 11, 2025

TB

Thomas B

COOFacilities Services, 51 - 200 employeesUsed the software for: Less than 6 months.

“this is a much bigger problem for engineers when reviewing their perf - whether a job is created a month before completed is irrelevant,“

May 9, 2025

AH

Alan H

Operations ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years.

“The service and products has a great for the business and staff, Uptick is highly adaptable, allowing businesses to customize various features to suit their specific needs.“

December 3, 2024

CR

Chris R

PresidentFacilities Services, 11 - 50 employeesUsed the software for: 6-12 months.

“little bit confusing at times as there is alot going on.“

June 11, 2025

TB

Thomas B

COOFacilities Services, 51 - 200 employeesUsed the software for: Less than 6 months.

“Accessibility of the data, robust workflows, super intuitive interface and configurability which means we can easily add required data field and tags so we can perfectly organise jobs.“

May 9, 2025

TB

Thomas B

COOFacilities Services, 51 - 200 employeesUsed the software for: Less than 6 months.

“its a shame as renders what could be a great set of reports useless“

May 9, 2025

BG

Ben G

Fire Alarm engineer Fire TrainerConstruction, 2 - 10 employeesUsed the software for: 1-2 years.

“I really like the use and functionabilty of the app and integration this gives me on a day to day basis this helps get all my tasks and jobs completed for the day ahead a massive job before but not now I use uptick.“

September 16, 2024

DB

Dan B

DirectorFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years.

“We weren’t a partially easy client to onboard the process took several months of decision and demo after demo.“

August 13, 2024

## Showing most helpful reviews

Showing 1-25 of 97 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Stephanie C.  
Rater  
Consumer Services  
Used the software for: 6-12 months

### "Awesome!!"

May 25, 2021

4.0

My experience with Workforce is very positive and I will continue using weekly.

Pros

Workforce kept up with all my profile information so I don't have to update it. Also workforce keeps up with my hours worked and notifies me when my weekly pay is listed.

Cons

The only thing I have to say negative is thag I can't pick what workforce I want to be displayed. I have to scroll through all the companies.

Review Source

DJ

Donnie J.  
CoOwner- CFO  
Construction  
Used the software for: Less than 6 months

### "Uptick Review"

May 7, 2025

5.0

The process was extremely informative and helpful. We like all the colors for all the different subjects

Pros

\[sensitive content hidden\] is an excellent teacher. She goes above and beyond to help us navigate and learn the software. We also like how the software will keep our business organized and on task.

Cons

We have no dislikes about the software. The only thing is with anything new program is getting used to working with the new software

Switched from

[Aspire](https://www.capterra.com/p/161544/Aspire/)

Wasn’t user friendly for our field and was confusing

Review Source

RA

Robert A.  
Alarm Supervisor  
Security and Investigations  
Used the software for: 6-12 months

### "Bob's Review"

September 8, 2021

3.0

Not much difference from what we had before at the moment, but seemingly it is to be better. Im not holding my breath ha ha

Pros

Going from what we had before i would say the quoting aned the notifications on the mobile app

Cons

Clunkiness and the way you have to make jobs up to see acces requirements on the mobile app

Switched from

[FireMate](https://www.capterra.com/p/211356/FireMate/)

Powers that be made the decision. So why i dont know as its apples for apples at the moment

Review Source

Response from Uptick

September 14, 2021

Robert, thanks so much for your review! It's so good to hear that the quoting and in-app notifications have been a positive improvement for you. Your feedback has been shared with our development team - to help shape future iterations of the platform. Thanks again!

GT

Gemma T.  
Fire and security systems - Administrator  
Public Safety  
Used the software for: 1-2 years

### "Highly recommend"

February 10, 2025

5.0

Overall experience has been great. I would highly recommend Uptick .

Pros

Easy to use, having everything all in one place saves hours in admin work. Support team always happy and quick to help resolve any issues,

Cons

None that I can think of, any issues had have been resolved quickly,

Switched from

[Joblogic](https://www.capterra.com/p/134632/JobLogic/)

I found it too complicated to use and there was a lack of support.

Review Source

Response from Uptick

February 13, 2025

Hi Gemma, thanks for the awesome review! We love hearing that Uptick is saving you hours of admin work. That’s what we designed Uptick for, so you can focus on more important areas of the business and revenue generating activities. And it’s great to know our support team has been quick to help whenever you’ve needed it. Thanks again for recommending us!

AB

Amy B.  
Service Manager  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Uptick Fan Review"

February 27, 2025

5.0

The system has completely changed our working life and has made daily tasks so much easier and smoother. The system is easy to use, but if ever in doubt about anything, the technical support is always there to help. The staff are so friendly and always at hand for you. Really lovely company and a pretty epic system.

Pros

The customer service and technical support is incredible! Also how lovely everyone is there.

Cons

That they aren't round the corner from us to have lunch everyday!

Switched from

[Joblogic](https://www.capterra.com/p/134632/JobLogic/)

Job logic was quite complex to use, but also didn't offer the full extent of what uptick offer.

Review Source

Response from Uptick

March 4, 2025

Wow, this absolutely made our day! We’re so glad to hear that Uptick has made such a difference in your daily work and that our support team has been there when you’ve needed them. We’ll take “pretty epic” any day, and we have to say we’d love to be just around the corner from you and the PLP team too. If there’s ever anything you need, you know where to find us!

AG

Alex G.  
Director  
Facilities Services  
Used the software for: 2+ years

### "Get on board, you wont regret it."

May 13, 2025

5.0

Very good, it has many features that we have yet to use but its an ongoing project of improvement.

Pros

The overall tech support, versatility and the on going improvement and additions to the package.

Cons

The initial learning curve, but that would be the same for any package as it was our first time using management software.

Review Source

Response from Uptick

May 19, 2025

Thanks Alex, we really appreciate your feedback here. Great to hear the support and flexibility of our system is working well for you. Totally get the learning curve, especially starting fresh with management software. Sounds like you’re on the right track and we’re excited to keep backing you as you grow with Uptick.

TB

Thomas B.  
COO  
Facilities Services  
Used the software for: Less than 6 months

### "Aaron Access - partnership with Uptick"

May 9, 2025

5.0

Very good, responsive aftercare, customer focussed and a highly quality underlying product. We deployed and embedded an E2E CRM within 6 wks with the support of the team - an outstanding achievement

Pros

Accessibility of the data, robust workflows, super intuitive interface and configurability which means we can easily add required data field and tags so we can perfectly organise jobs. Unlocking super rich reporting and operational control

Cons

Strange set up of several reports e..g engineer invoicing and sales conversion stat - they are anchored to the month the quote is raised in. So if a quote is raised last wk of April, approved in May it doesn't feature as a won job in May... this is a much bigger problem for engineers when reviewing their perf - whether a job is created a month before completed is irrelevant, its a shame as renders what could be a great set of reports useless

Review Source

Response from Uptick

May 13, 2025

Hi Thomas, Thanks for the great review! It’s been a pleasure working with yourself and the Aaron Access team. We’re stoked to see the uplift in efficiency since switching to Uptick, and proud to be part of the journey. Thanks also for the honest feedback on our reports and their timings. We know how important accurate performance tracking is and we’re actively reviewing it. Jonny and Anna are looking forward to spending time with you and the crew in July. See you then!

CM

Conor M.  
Operations  
Facilities Services  
Used the software for: 1-2 years

### "Fantastic Software improving operations"

July 25, 2025

5.0

Pros

Fantastic, easy to use software, increased revenue and operational efficiency across the board in RAYN

Cons

There's not much bad about Uptick, it's fantastic and easy to use, feature requests may be slow sometimes, however, never had any issues with it.

Review Source

Response from Uptick

July 28, 2025

Thank you so much for your feedback Conor, appreciate the insight and time taken to provide a review.

CW

Colin W.  
Director  
Construction  
Used the software for: 1-2 years

### "Worth the investment "

March 19, 2025

5.0

Uptick has been a godsend for us since starting using it around 2 years ago. It has streamlined how we work and helped increase our turnover year on year.

Pros

How quick it is to invoice the performed jobs, takes seconds to raise an invoice. It’s easy to search the history for past jobs / maintenances. I like how when you click on a property all the information is together like when routines are due, all the tasks past and current and all the invoices and correspondence is there to see

Cons

We haven’t found anything yet that we don’t like

Review Source

Response from Uptick

March 21, 2025

Hi Colin, thanks for the fantastic review! We're so glad to hear that Uptick has streamlined your workflows and made invoicing and job tracking so efficient for you. It’s great to know Uptick has been a game-changer for your business! We appreciate your support over the last 2 years and our team is here if you ever need anything. Thanks!

CR

Chris R.  
President  
Facilities Services  
Used the software for: 6-12 months

### "Uptick works well 2025"

June 11, 2025

5.0

Fantastic! the support and service we have received from JZ and all other supporting staff is top notch.

Pros

Powerful software that is adaptable to our specific needs. Customer service is absolutely top notch with support as expected

Cons

little bit confusing at times as there is alot going on. some issues with it being new to NA market but working through

Review Source

DB

Dan B.  
Director  
Facilities Services  
Used the software for: 1-2 years

### "Onboard with Uptick, it will be the best decision you’ll make, you’ll regret it if you don’t ! "

August 13, 2024

5.0

We weren’t a partially easy client to onboard the process took several months of decision and demo after demo. The team have always fulfilled our expectations, answered everything with honesty and been clear with answers.

Pros

Uptick has provided us with a significant opportunity for growth by enabling us to streamline and manage fundamental processes that are essential to our business that typically consume a considerable amount of time. With Uptick’s powerful operating system handling these tasks, we have been able to focus on growth strategies, refine our processes, and enhance the final product we deliver to our clients. Additionally, the ability to customise each aspect of our end product has allowed us to distinguish ourselves from our competitors.

Cons

This is a difficult question for us to answer, all things in the past that I disliked have been tweaked or refined and are on the roadmap for improvement. If I were to pick something I like the least it’s not being able to answer this question 😂

Alternatives considered

[WorkPal](https://www.capterra.com/p/168469/WorkPal/)[ServiceM8](https://www.capterra.com/p/110711/ServiceM8/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)

Reason for choosing Uptick

Can’t find all the systems I looked at. No pun intended but Uptick ticked the most boxes that could/can and will help us in years to come.

Review Source

Response from Uptick

August 21, 2024

Dan, thanks for your fantastic review. We’re so happy to hear that Uptick has been such a great fit for your business and is helping you streamline processes and focus on growth strategies. We appreciate your patience during the onboarding process and are glad our team met your expectations with honesty and clarity. It’s great to know that Uptick’s features have allowed you to enhance the final product you deliver to clients and differentiate your business from competitors. Your positive feedback, especially about finding it hard to pick something to dislike, really made us smile. We look forward to continuing to support your success and helping you with any future needs!

LH

Lavinia H.  
Secretary  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "Uptick'n it"

September 8, 2021

4.0

if I could some it up in a few key works, these come to mind More efficient More responsive, and we have More time

Pros

One stop shop - everything in one place Accessibility - being able to access all information pertaining to any individual property and their assets at any given time Tracking - of all jobs, their status and profit/loss. Being able to allocate jobs by location (property and technician) Super efficient maintenance scheduling

Cons

Only a couple of things that would we are finding challening with Uptick, but this may be due to us not knowing how to 'do it' Changing assets numbers - some of our larger sites have over 300+ assets, and when they were first imported, we lost some of the reference numbers (mainly letters) of those assets. This has resulted in Uptick assets having a different number/letter to the asset labels on sites. When changing these numbers, we have to endure changing every single number to keep the sequence, and when doing this with over 300+ assets it becomes a time consuming task. Learning portal - when we first started using Uptick, the support we needed was often not located within the learning portal, and so we would email our rep and await feedback, a process that could take time. Would appreciate 'instant' access to support so that issues are dealt with straight away rather than having to wait for support before being able to action the next step

Alternatives considered

[FireMate](https://www.capterra.com/p/211356/FireMate/)

Reason for choosing Uptick

Recommended by another provider who was currently using Uptick. He exposed us to some of the benefits which triggered our interest.

Switched from

[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)

We found both previous products didn't suit the way we wanted to 'do business'. We experienced lengthy delays with data entry, accessibility and efficiency and so started searching for alternative programs that maybe more compatible.

Review Source

Response from Uptick

September 14, 2021

Lavinia, thanks a million for taking the time to leave us such a comprehensive review. It's brilliant to hear that Uptick has helped you become more efficient, more responsive and have given you more time. Your feedback has been shared with our development and customer success team - to help shape future iterations of the platform and the onboarding and support process.

JM

James M.  
Director  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Improved the way we work"

July 29, 2024

5.0

Pros

Uptick has completely changed how we work. Everyone has become ten times more efficient from our engineers, office staff and directors. Everyone has been impressed with how user friendly it is, especially compared to other systems we have used in the past. The customer support we received right from the beginning and are still getting now has been brilliant.

Cons

The only thing I can think is the project management side of it which I know is in development. it still works fine but looking forward to seeing improvements on that

Reason for choosing Uptick

It is fire and security only so much more tailored to what we need. The features also seem better than anything else on the market

Switched from

[Joblogic](https://www.capterra.com/p/134632/JobLogic/)

We were struggling with some aspects and Uptick ticked all the right boxes when we were being shown.

Review Source

Response from Uptick

August 21, 2024

Hi James, thank you so much for taking the time to leave us a review. We’re so happy to hear that Uptick has had such a positive impact on your workflow, making everyone more efficient across the board. It’s also great to know that our platform has been user-friendly and that you’ve been happy with the customer support you’ve received from the start. We appreciate your feedback on the project management feature as well and are excited to roll out improvements in future. We appreciate your thoughts on the project management side, and we’re continuing to make improvements in that area. We're so glad you chose Uptick, and we look forward to working with you more!

SM

Simon M.  
Managing Director  
Public Safety  
Used the software for: 1-2 years

### "Painting the SW Orange!!"

August 21, 2024

5.0

Great people, great software and the best early investment I made in Alliance Fire Group

Pros

I love the one stop shop and the ability to run the whole business through one software. The adaptability is amazing, this allowing us to evolve as a business and manage the software alterations mainly in house. The client portal has been a hug bonus for our clients.

Cons

I am still learning and think i always will be.... Nothing really negative.

Alternatives considered

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[Call Logic](https://www.capterra.com/p/164101/Call-Logic/)

Reason for choosing Uptick

Some Fella called Kyle sold me the dream lol

Switched from

[CASH](https://www.capterra.com/p/92976/CASH/)

Its crap!!!!!!!!!! So outdated and offers literally nothing

Review Source

Response from Uptick

August 27, 2024

Hi Simon, thanks so much for taking the time to leave us a review. We’re so happy to hear that you love the system and that it has made such a positive impact on the business. We’re so glad you chose Uptick, and we look forward to working with you more!

DR

Danielle R.  
Service Co-ordinator  
Public Safety  
Used the software for: 1-2 years

### "Uptick review"

December 15, 2020

5.0

The main benefit I've noticed since joining Uptick is how much time I've saved with everything being so easily accessible on my computer. I used to have to print our pages after pages for each of our field staff to work through each month, now with the Uptick app, all of their work is transferred each month onto their mobiles in a matter of seconds!

Pros

Since starting with Uptick a few years ago, I have noticed a huge difference in the flow of the work load at our company. I am more organised, things aren't slipping through the cracks and having a timeline that provides every little detail on which user carried out which task is unbelievably helpful.

Cons

Moving from our old system to Uptick was a bit slow at first and took some time to get everything organised, but looking back it was worth it for how well and efficient our whole team can work now we are on Uptick.

Switched from

[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)

Our old system was slow, time consuming and very bad for the environment with the amount of paperwork that needed to be printed off each month.

Review Source

Response from Uptick

December 21, 2020

Thanks so much for taking the time to leave us a review! It's pleasing to hear that you've noticed a huge improvement in your workflows and time spent on tasks since making the switch to Uptick! Your feedback has been shared with our development team - to help shape future iterations of the platform and the onboarding process. Thanks again, Danielle.

NC

Nicola C.  
General Manager  
Facilities Services  
Used the software for: 2+ years

### "Fantastic service delivery platform"

September 3, 2021

5.0

\[SENSITIVE CONTENT\] are amazing, super helful, proactive and patient

Pros

We love that this program is user friendly, customisable, has an app interface & is super easy on the eye!

Cons

Waiting with Baited breath for the launch of the Andriod App, other than that no complaints

Switched from

[FireMate](https://www.capterra.com/p/211356/FireMate/)

Firemate did not even come close to being on the same level as Uptick

Review Source

Response from Uptick

September 6, 2021

Thanks Nicola, it's so great to hear you're loving our product as much as we do. In good news, the Android APP is now available in the Google Play store, updated regularly with new features, so you will be waiting no more! Thanks again for your valuable feedback.

JB

Jack B.  
Business Development Manager  
Construction  
Used the software for: Less than 6 months

### "A day without uptick is a day wasted!"

September 4, 2024

5.0

Absolutely amazing, couldn’t recommend it enough to anyone in the industry.

Pros

Every person we’ve dealt with was amazing and made everything extremely seamless and enjoyable

Cons

To start with I had a personal issue with the forms, however since then we are able to edit and publish our own forms for any service.

Switched from

[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)

The ease of the system and the specific nature to our industry

Review Source

Response from Uptick

September 9, 2024

Hi Jack, thanks for the great review! We're thrilled that Uptick has been such a positive experience for you, and we're glad to hear our team made the process smooth. We appreciate your patience with the initial forms issue and are happy to see you're able edit and publish own forms without a hitch. Thanks so much for your recommendation and if you ever need anything, don’t hesitate to reach out!

CD

Clive D.  
Small Works Estimator  
Consumer Services  
Used the software for: Less than 6 months

### "Small Works Estimator"

December 3, 2024

4.0

User Friendly with what I have used so far.

Pros

The ease of jumping from one task to the other.

Cons

Only have two quoting sheets (Defect Quotes - Service Quotes). Not all our quotes fall into these ONLY TWO quoting forms.

Review Source

SS

Sarah S.  
Office Manager  
Facilities Services  
Used the software for: Less than 6 months

### "Red Box Fire Control"

October 15, 2024

5.0

From our very first meeting with \[sensitive content hidden\] everything has been very positive, we have had a really good experience with the onboard team, \[sensitive content hidden\]have been incredibly patient, supportive and worked extremely hard to get us onboard. We had quite a struggle extracting data from our old system, but the team worked hard behind the scenes to get this achieved. I was extremely impressed with the team for their determination to get us through this tough phase, they certainly kept my spirits up. Since we have been live we have had continued support and find the Help feature very useful on the system, I have used it several times whilst we get ourselves settled into the new system.

Pros

Ease of use, everything is very streamlined and uncomplicated compared to our previous software, we are still fairly new to Uptick but can see the benefits to our Company already! We like the process of a Service Quote, becoming a Task once approved and the Technician receiving all the information via the App. I also like the fact that everything is online, no more paperwork.

Cons

Not come across anything yet, apart from the email templates - need to understand how they work a bit better.

Review Source

Response from Uptick

October 24, 2024

Thanks for the great feedback, Sarah! We're so glad to hear that you've had a positive experience from day one and that our team was able to help you through the tricky data migration process. It's awesome that you're already seeing the benefits of Uptick, and we're happy you're finding everything easy to use and streamlined. No more paperwork is definitely a win! We’re here to help with any email template questions, so feel free to reach out anytime. Thanks again for choosing Uptick!

AK

Ashley K.  
General Manager WA  
Facilities Services  
Used the software for: 2+ years

### "ARA Fire - Ashley Knapp"

December 16, 2021

5.0

Access to a dedicate account Manager in Uptick and taking some of the pressure of \[SENSITIVE CONTENT\] for certain aspects Cost - Most expensive product on the market, believe we should have reduced pricing for lessor users and those field techs that are only it in a reduced capacity e.g. accessing a task for time sheets only.

Pros

Features - Ease of use, Tool Bar driven, ability to create Favourites Integration - Was relatively easy to get started however feel with a lot of the changes and improvements we are not maximising to full potential of the system Believe we need to develop super users in each state that have direct access to Uptick, would like Uptick to have monthly meeting with the super users to go through changes and improvements and discuss issues. This could be for both Desktop and Mobility App

Cons

Not so much of a dislike however wish for more development/access 1. Forms - need more direct access to develop form, e.g. with a Untick business development person to understand our requirement and create forms 2. Routine screen cannot exported into a usable format to provide to the client (a lot do not want the Portal) 3. Life Cycle Cost (non annual) report still not completed. Does not include non annual routine sand does not handle assets with multiple non annual routines e.g. Sprinklers 5/10/25 yearly routines. 4. URGENT - No Stock Control module in Uptick to allow monitoring of incoming and allocation of stock. ARA has 2 companies that need this urgently. 5. Scheduling View - (Urgent) Does not provide a month/3 month look ahead on a single computer screen. Difficult to have to scroll week to week.

Reason for choosing Uptick

Firemate / Simpro Got down to Firemate and Uptick Firemate is still the closets however feel a poor second

Switched from

[Loc8](https://www.capterra.com/p/77216/Loc8/)

We had exhausted their capabilities.

Review Source

PM

Pete M.  
Projects Manager  
Construction  
Used the software for: 2+ years

### "Good Software for job tracking and management"

December 2, 2021

4.0

Overall a great software package that has improved our efficiency and effectiveness at keeping reports, making sure all jobs are done and being able to turn around quotes quickly and accurately.

Pros

Being able to put in all of our routine servicing and quote directly off the reports created is a massive improvement and our clients are happy with the results also

Cons

Changing the template is problematic if you do it yourself as a layman or it costs to get them to do it.

Review Source

Response from Uptick

January 4, 2022

Hi Pete, thanks so much for taking the time to leave us a review. We are very pleased to hear that Uptick has improved efficiency and effectiveness in your work with our quoting and routine servicing features. We're also pleased to hear that your clients are happy too! Thanks again from the Uptick team.

AM

Aaron M.  
General Manager  
Facilities Services  
Used the software for: 2+ years

### "Enjoyable and easy interfacing"

December 2, 2021

5.0

Simplified integrated systems are improving our daily operations with efficiency

Pros

The product is easy to use, this makes the integration of new technicians a breeze

Cons

Integrated forms can be challenging and the ability to drill down into dashboards/reports for business unit cost centres

Review Source

Response from Uptick

January 4, 2022

Thanks for leaving us a review, Aaron! We are pleased to hear you are enjoying the product and finding it easy to use. It is also great to hear Uptick has helped to improve efficiency of your daily operations. Your comments have been passed onto the development team to help shape future iterations. The Uptick team!

LN

Lu N.  
Business Development Manager  
Facilities Services  
Used the software for: 2+ years

### "Review"

September 3, 2021

4.0

Better than the others on the market but still has room for improvement.

Pros

Integrates the testing requirements of the relevant standards.

Cons

Developers don't announce upcoming changes or survey users opinions before implementing changes.

Review Source

Response from Uptick

September 13, 2021

Thanks for your feedback, Lu. We do send out an announcement before each upcoming Desktop and Mobile Release. Let's make sure we have the correct email address for you so that you are receiving these updates moving forward. Your feedback regarding a user survey has been shared with our development team. Thanks again for your feedback.

EL

Emma L.  
Senior Consultant - Property Risk  
Public Safety  
Used the software for: Less than 6 months

### "Highly capable system with fantastic support"

December 5, 2021

5.0

We were originally looking for a replacement for an existing system but have ended up with a more capable, tailored and effective system for our clients.

Pros

Uptick has tremendous functional capability to start with, but what really made it stand out was the ability to work with the Uptick team to develop a system that integrates with our internal systems and provides a unique product to our clients.

Cons

We had some minor glitches in setting up the data templates which could be improved for next time, but overall the Uptick team were extremely responsive and able to fix the issues quickly.

Review Source

Response from Uptick

January 4, 2022

Hey Emma, thanks for taking the time to leave such valuable feedback! We are so happy to have you onboard and are just thrilled to hear your experience with the team and product so far has been so positive. If you have any questions or would like to share any ideas or more feedback please reach out to support@uptickhq.com. Thanks again!

DK

Doug K.  
Operations Manager  
Facilities Services  
Used the software for: 2+ years

### "Technician Usage"

December 2, 2021

5.0

It has been an excellent system for us as a business.

Pros

The fact that all our employees can utilize the app for all works pictures etc.

Cons

Maybe when we are scheduling we can place pictures for the techs to use.

Review Source

Response from Uptick

December 29, 2021

Hi Doug, thanks so much for leaving us a review! We are so glad to hear you are enjoying the system so much and that you and your team are making the most of the Workforce app. Your feedback has been passed onto the development team for future consideration. Thanks again!

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