--- title: "Uptick Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Uptick the right Field Service Management solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/189344/Maintenance/reviews/" page_type: "reviews" language: "en" --- Uptick 4.7 (97) [View alternatives](https://www.capterra.com/p/189344/Maintenance/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Uptick Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews Trevor R CEOConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “One of the biggest advantages is the ability to generate quotes quickly and accurately, while also maintaining complete visibility and tracking of field operations in real time.“ June 11, 2025 TB Thomas B COOFacilities Services, 51 - 200 employeesUsed the software for: Less than 6 months. “this is a much bigger problem for engineers when reviewing their perf - whether a job is created a month before completed is irrelevant,“ May 9, 2025 AH Alan H Operations ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The service and products has a great for the business and staff, Uptick is highly adaptable, allowing businesses to customize various features to suit their specific needs.“ December 3, 2024 DB Dan B DirectorFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “We weren’t a partially easy client to onboard the process took several months of decision and demo after demo.“ August 13, 2024 TB Thomas B COOFacilities Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Accessibility of the data, robust workflows, super intuitive interface and configurability which means we can easily add required data field and tags so we can perfectly organise jobs.“ May 9, 2025 CR Chris R PresidentFacilities Services, 11 - 50 employeesUsed the software for: 6-12 months. “little bit confusing at times as there is alot going on.“ June 11, 2025 BG Ben G Fire Alarm engineer Fire TrainerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “I really like the use and functionabilty of the app and integration this gives me on a day to day basis this helps get all my tasks and jobs completed for the day ahead a massive job before but not now I use uptick.“ September 16, 2024 TB Thomas B COOFacilities Services, 51 - 200 employeesUsed the software for: Less than 6 months. “its a shame as renders what could be a great set of reports useless“ May 9, 2025 ## Showing most helpful reviews Showing 1-25 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephanie C. Rater Consumer Services Used the software for: 6-12 months ### "Awesome!!" May 25, 2021 4.0 My experience with Workforce is very positive and I will continue using weekly. Pros Workforce kept up with all my profile information so I don't have to update it. Also workforce keeps up with my hours worked and notifies me when my weekly pay is listed. Cons The only thing I have to say negative is thag I can't pick what workforce I want to be displayed. I have to scroll through all the companies. Review Source GT Gemma T. Fire and security systems - Administrator Public Safety Used the software for: 1-2 years ### "Highly recommend" February 10, 2025 5.0 Overall experience has been great. I would highly recommend Uptick . Pros Easy to use, having everything all in one place saves hours in admin work. Support team always happy and quick to help resolve any issues, Cons None that I can think of, any issues had have been resolved quickly, Switched from [Joblogic](https://www.capterra.com/p/134632/JobLogic/) I found it too complicated to use and there was a lack of support. Review Source Response from Uptick February 13, 2025 Hi Gemma, thanks for the awesome review! We love hearing that Uptick is saving you hours of admin work. That’s what we designed Uptick for, so you can focus on more important areas of the business and revenue generating activities. And it’s great to know our support team has been quick to help whenever you’ve needed it. Thanks again for recommending us! RA Robert A. Alarm Supervisor Security and Investigations Used the software for: 6-12 months ### "Bob's Review" September 8, 2021 3.0 Not much difference from what we had before at the moment, but seemingly it is to be better. Im not holding my breath ha ha Pros Going from what we had before i would say the quoting aned the notifications on the mobile app Cons Clunkiness and the way you have to make jobs up to see acces requirements on the mobile app Switched from [FireMate](https://www.capterra.com/p/211356/FireMate/) Powers that be made the decision. So why i dont know as its apples for apples at the moment Review Source Response from Uptick September 14, 2021 Robert, thanks so much for your review! It's so good to hear that the quoting and in-app notifications have been a positive improvement for you. Your feedback has been shared with our development team - to help shape future iterations of the platform. Thanks again! DJ Donnie J. CoOwner- CFO Construction Used the software for: Less than 6 months ### "Uptick Review" May 7, 2025 5.0 The process was extremely informative and helpful. We like all the colors for all the different subjects Pros \[sensitive content hidden\] is an excellent teacher. She goes above and beyond to help us navigate and learn the software. We also like how the software will keep our business organized and on task. Cons We have no dislikes about the software. The only thing is with anything new program is getting used to working with the new software Switched from [Aspire](https://www.capterra.com/p/161544/Aspire/) Wasn’t user friendly for our field and was confusing Review Source RL Richard L. Business Development Manager Facilities Services Used the software for: 1-2 years ### "The best Digital Compliance solution for the Fire and Security industry" November 25, 2024 5.0 The Uptick team give their 100% support at all times. They help, they listen, they advise, they are reachable and most importantly they are on-side. Pros Uptick is much more than just an amazing software solution for the fire and security sector, it is also the fantastic on-boarding help, online and email support - it is second to none. We had alot of data to transfer from our legacy system and Uptick can handle both the transfer and volume of data, customers, sites and assets - lots and lots of assets! We are seeing tangible benefits to the business and our customers. We've had little or no downtime at all, it is ultra-reliable and stable. For our engineers it is becoming second nature to use the Uptick App. It's intuitive, stable and reliable. Cons Nothing! Uptick is constantly improving also, new features and functionality are added regularly. Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[Tesseract](https://www.capterra.com/p/10019659/Tesseract/)[WorkPal](https://www.capterra.com/p/168469/WorkPal/)[FireMate](https://www.capterra.com/p/211356/FireMate/)[RedZebra](https://www.capterra.com/p/75535/Call2Field/) Reason for choosing Uptick I benchmarked all the solutions against each other and scored them for Ease of Use, Migration, Price and other criteria. Switched from [Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) The platform could not handle the volume of data we had at the time. Review Source Response from Uptick December 9, 2024 Hi Richard, thank you for the fantastic review! We're so glad to hear that Uptick is making a real difference for your team and customers. It’s great to know that the onboarding, data migration, and app usability have been smooth and reliable. Thanks again for choosing Uptick—we’re excited to keep supporting the business as you grow! AB Amy B. Service Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Uptick Fan Review" February 27, 2025 5.0 The system has completely changed our working life and has made daily tasks so much easier and smoother. The system is easy to use, but if ever in doubt about anything, the technical support is always there to help. The staff are so friendly and always at hand for you. Really lovely company and a pretty epic system. Pros The customer service and technical support is incredible! Also how lovely everyone is there. Cons That they aren't round the corner from us to have lunch everyday! Switched from [Joblogic](https://www.capterra.com/p/134632/JobLogic/) Job logic was quite complex to use, but also didn't offer the full extent of what uptick offer. Review Source Response from Uptick March 4, 2025 Wow, this absolutely made our day! We’re so glad to hear that Uptick has made such a difference in your daily work and that our support team has been there when you’ve needed them. We’ll take “pretty epic” any day, and we have to say we’d love to be just around the corner from you and the PLP team too. If there’s ever anything you need, you know where to find us! RL Richard L. Business Development Manager Security and Investigations Used the software for: Less than 6 months ### "The best field app for the security industry" March 18, 2025 5.0 absolutely flawless product from start to finish with a team behind it that cares and are so helpful. Pros How easy it is to use & how its tailored made for the security systems industry Cons I have not come across any as of yet and can not see i will Switched from [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/) Because Uptick is made for my Industry unlike the others Review Source Response from Uptick March 21, 2025 Hi Richard, thanks for the 5-star review! Calling Uptick "flawless" is the highest compliment—we truly appreciate it! If there’s ever anything we can do to make your experience even better, just let us know. Thanks again! AH Alan H. Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Alan Hickson - Operations Manager - Thorfire Ltd" December 3, 2024 5.0 The service and products has a great for the business and staff, Uptick is highly adaptable, allowing businesses to customize various features to suit their specific needs. This flexibility is particularly beneficial for growing businesses looking to manage their processes more efficiently Pros User friendly, asset and client portal management second to none. Cons Sevice quotes, data imports and engineers automated times to tasks Switched from [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) We needed an all round solution to cover all the business needs, which UPTICK does, from assest, client portal, scalability and adapability to manage the processes more efficently. Review Source Response from Uptick December 9, 2024 Thanks for the great review, Alan! We're glad to hear that our asset and client portal management is helping your business and staff. We appreciate your feedback on the areas for improvement as well. Thanks for choosing Uptick, and if there's anything else we can do to support your business, just let us know! MH Micheala H. Internal Accounts Manager Facilities Services Used the software for: 6-12 months ### "Excellent software & company " November 25, 2024 5.0 Excellent service for all the Uptick staff from the beginning to get us onboard. Any small hiccups that may arise are looked after immediately. Pros Super easy to use & appealing to look at. Integrates with other softwares to help make tasks more efficient. Cons Very hard software to critique as I am a big fan of it. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Uptick was offering integration with our accounting platform along with a list of other features that we weren’t getting with our old software Review Source Response from Uptick December 5, 2024 Thanks for the kind words, Micheala! We're stoked you're loving Uptick. It's awesome to hear that our platform is making your life easier. If you ever run into any issues, big or small, don't hesitate to reach out to our support team. We're always here to help! CM Conor M. Operations Facilities Services Used the software for: 1-2 years ### "Fantastic Software improving operations" July 25, 2025 5.0 Pros Fantastic, easy to use software, increased revenue and operational efficiency across the board in RAYN Cons There's not much bad about Uptick, it's fantastic and easy to use, feature requests may be slow sometimes, however, never had any issues with it. Review Source Response from Uptick July 28, 2025 Thank you so much for your feedback Conor, appreciate the insight and time taken to provide a review. JC Jason C. Service Manager Public Safety Used the software for: 6-12 months ### "Uptick review" October 15, 2024 5.0 Uptick has transformed us as a business and every change they make is for the better Pros The ease of use and transparency for the client Cons The service & defect quotes could do with being made editable Alternatives considered [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/) Reason for choosing Uptick The slickness of the system, the customer portal Switched from [Construction Manager](https://www.capterra.com/p/231631/Construction-Manager/) CM was practical for the service side of things Review Source Response from Uptick October 23, 2024 Hi Jason, thanks so much for your glowing review! We're so glad to hear that our software has had such a positive impact on your business. We appreciate your feedback regarding the service and defect quotes—this is valuable insight, and we'll pass it along to our development team. If you have any further suggestions or need assistance, don’t hesitate to reach out. We're here to help! LR Leanne R. Technician support administrator Security and Investigations Used the software for: 1-2 years ### "Game changer " September 9, 2024 5.0 After swapping over from previous system made a huge difference. Was able to work quicker and more efficiently Pros Love the detail that you can add about a propety/job Easy to use Great reports for customers including pictures Cons Nothing really stands out Overall great experience Review Source Response from Uptick September 11, 2024 Hi Leanne, thank you so much for your fantastic review! We love to hear that Uptick has had such a positive impact on your workflow and efficiency. We’re especially pleased that you and your customers are benefiting from the detailed reports and photos. Thanks for choosing Uptick. We look forward to continuing to support your success. JB Jack B. Business Development Manager Construction Used the software for: Less than 6 months ### "A day without uptick is a day wasted!" September 4, 2024 5.0 Absolutely amazing, couldn’t recommend it enough to anyone in the industry. Pros Every person we’ve dealt with was amazing and made everything extremely seamless and enjoyable Cons To start with I had a personal issue with the forms, however since then we are able to edit and publish our own forms for any service. Switched from [Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) The ease of the system and the specific nature to our industry Review Source Response from Uptick September 9, 2024 Hi Jack, thanks for the great review! We're thrilled that Uptick has been such a positive experience for you, and we're glad to hear our team made the process smooth. We appreciate your patience with the initial forms issue and are happy to see you're able edit and publish own forms without a hitch. Thanks so much for your recommendation and if you ever need anything, don’t hesitate to reach out! LH Lavinia H. Secretary Business Supplies and Equipment Used the software for: Less than 6 months ### "Uptick'n it" September 8, 2021 4.0 if I could some it up in a few key works, these come to mind More efficient More responsive, and we have More time Pros One stop shop - everything in one place Accessibility - being able to access all information pertaining to any individual property and their assets at any given time Tracking - of all jobs, their status and profit/loss. Being able to allocate jobs by location (property and technician) Super efficient maintenance scheduling Cons Only a couple of things that would we are finding challening with Uptick, but this may be due to us not knowing how to 'do it' Changing assets numbers - some of our larger sites have over 300+ assets, and when they were first imported, we lost some of the reference numbers (mainly letters) of those assets. This has resulted in Uptick assets having a different number/letter to the asset labels on sites. When changing these numbers, we have to endure changing every single number to keep the sequence, and when doing this with over 300+ assets it becomes a time consuming task. Learning portal - when we first started using Uptick, the support we needed was often not located within the learning portal, and so we would email our rep and await feedback, a process that could take time. Would appreciate 'instant' access to support so that issues are dealt with straight away rather than having to wait for support before being able to action the next step Alternatives considered [FireMate](https://www.capterra.com/p/211356/FireMate/) Reason for choosing Uptick Recommended by another provider who was currently using Uptick. He exposed us to some of the benefits which triggered our interest. Switched from [Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) We found both previous products didn't suit the way we wanted to 'do business'. We experienced lengthy delays with data entry, accessibility and efficiency and so started searching for alternative programs that maybe more compatible. Review Source Response from Uptick September 14, 2021 Lavinia, thanks a million for taking the time to leave us such a comprehensive review. It's brilliant to hear that Uptick has helped you become more efficient, more responsive and have given you more time. Your feedback has been shared with our development and customer success team - to help shape future iterations of the platform and the onboarding and support process. JM James M. Director Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Improved the way we work" July 29, 2024 5.0 Pros Uptick has completely changed how we work. Everyone has become ten times more efficient from our engineers, office staff and directors. Everyone has been impressed with how user friendly it is, especially compared to other systems we have used in the past. The customer support we received right from the beginning and are still getting now has been brilliant. Cons The only thing I can think is the project management side of it which I know is in development. it still works fine but looking forward to seeing improvements on that Reason for choosing Uptick It is fire and security only so much more tailored to what we need. The features also seem better than anything else on the market Switched from [Joblogic](https://www.capterra.com/p/134632/JobLogic/) We were struggling with some aspects and Uptick ticked all the right boxes when we were being shown. Review Source Response from Uptick August 21, 2024 Hi James, thank you so much for taking the time to leave us a review. We’re so happy to hear that Uptick has had such a positive impact on your workflow, making everyone more efficient across the board. It’s also great to know that our platform has been user-friendly and that you’ve been happy with the customer support you’ve received from the start. We appreciate your feedback on the project management feature as well and are excited to roll out improvements in future. We appreciate your thoughts on the project management side, and we’re continuing to make improvements in that area. We're so glad you chose Uptick, and we look forward to working with you more! PT Paula T. Operations Supervisor Facilities Services Used the software for: 1-2 years ### "Two years in and thriving" July 29, 2024 5.0 Fantastic, especially with on boarding and start up. Pros Numerous features which would allow us to be more efficient and keep up with the rapid growth of our business, whilst continuing to offer the best service to our clients. Cons The issues accounts experienced whilst linking SAGE however I believe we have/are over coming these. Switched from [Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) To support growth. As the business grew we wanted to ensure we where using the platform that was correct for our team. Review Source Response from Uptick August 22, 2024 Paula, thank you for sharing your experience with Uptick! We’re so glad to hear that, two years in, you’re continuing to thrive with our platform. It’s great to know that our features have helped support your business growth while maintaining the high level of service your clients expect. We're thrilled to be part of your journey and look forward to continuing to support your success! CD Clive D. Small Works Estimator Consumer Services Used the software for: Less than 6 months ### "Small Works Estimator" December 3, 2024 4.0 User Friendly with what I have used so far. Pros The ease of jumping from one task to the other. Cons Only have two quoting sheets (Defect Quotes - Service Quotes). Not all our quotes fall into these ONLY TWO quoting forms. Review Source BG Ben G. Fire Alarm engineer Fire Trainer Construction Used the software for: 1-2 years ### "A Engineers perspective " September 16, 2024 5.0 Amazing staff and applications really great Customer service would recommend to anyone company's wishing to be the best. Pros I really like the use and functionabilty of the app and integration this gives me on a day to day basis this helps get all my tasks and jobs completed for the day ahead a massive job before but not now I use uptick. Cons The layout for app based mobiles could do with making more fluid and user friendly only a very small criticism. Review Source Response from Uptick September 20, 2024 Hi Ben, thanks so much for your review! It’s great to hear that Uptick has been so helpful in getting your day-to-day tasks and jobs done more easily – that’s exactly what we aim for! We appreciate your feedback on the mobile layout too. We're always looking for ways to improve, and we'll definitely take your suggestion on board. Also, huge thanks for the shoutout to our team and customer service! We’re glad to hear you’d recommend us. If there’s ever anything else we can do, don’t hesitate to reach out. AK Ashley K. General Manager WA Facilities Services Used the software for: 2+ years ### "ARA Fire - Ashley Knapp" December 16, 2021 5.0 Access to a dedicate account Manager in Uptick and taking some of the pressure of \[SENSITIVE CONTENT\] for certain aspects Cost - Most expensive product on the market, believe we should have reduced pricing for lessor users and those field techs that are only it in a reduced capacity e.g. accessing a task for time sheets only. Pros Features - Ease of use, Tool Bar driven, ability to create Favourites Integration - Was relatively easy to get started however feel with a lot of the changes and improvements we are not maximising to full potential of the system Believe we need to develop super users in each state that have direct access to Uptick, would like Uptick to have monthly meeting with the super users to go through changes and improvements and discuss issues. This could be for both Desktop and Mobility App Cons Not so much of a dislike however wish for more development/access 1. Forms - need more direct access to develop form, e.g. with a Untick business development person to understand our requirement and create forms 2. Routine screen cannot exported into a usable format to provide to the client (a lot do not want the Portal) 3. Life Cycle Cost (non annual) report still not completed. Does not include non annual routine sand does not handle assets with multiple non annual routines e.g. Sprinklers 5/10/25 yearly routines. 4. URGENT - No Stock Control module in Uptick to allow monitoring of incoming and allocation of stock. ARA has 2 companies that need this urgently. 5. Scheduling View - (Urgent) Does not provide a month/3 month look ahead on a single computer screen. Difficult to have to scroll week to week. Reason for choosing Uptick Firemate / Simpro Got down to Firemate and Uptick Firemate is still the closets however feel a poor second Switched from [Loc8](https://www.capterra.com/p/77216/Loc8/) We had exhausted their capabilities. Review Source DW Darren W. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Amazing software product for the service industries " December 2, 2021 5.0 Great team of people, dedicated to their product Pros The ease of use and training new people to use the system. Cons Nothing, it could be close to the perfect product Review Source Response from Uptick January 4, 2022 Thanks Darren for such positive feedback! We're a passionate bunch and we are so pleased to hear that you have had such a positive experience with our team and our software. If you have any questions or would like to share any ideas or more feedback please reach out to our Customer Success team. The Uptick team AT Anne T. Executive Assistant Construction Used the software for: 1-2 years ### "December Workforce Review" December 2, 2021 5.0 Good Value and great support for all my annoying questions. Pros The ability to filter down the information to exactly what you are looking for and the ability have all information in one place, documents, routines, assets, quoting and reporting. Cons The profitability on ADHOC tasks can't be seen clearly until an invoice is dispatched. Alternatives considered [Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[Access Coins](https://www.capterra.com/p/70093/COINS/) Review Source Response from Uptick December 23, 2021 Thank you so much Anne for providing us with such positive feedback. We are pleased to hear you are enjoying the product so much and that the team have been so supportive. Your feedback has been passed onto the development team. Thanks again! SP Susan P. Director of Operations Real Estate Used the software for: 2+ years ### "Mes" December 2, 2021 4.0 Overall the experience has been good. Pros Reporting capabilities, tracking, quoting, everything linked together. The portal is a great asset for clients. Cons Monthly changes can be very disruptive to workload as they cause some bugs. Customer service could be improved, response times are sometimes very slow. Reason for choosing Uptick Mainly due to the industry specific options. Review Source Response from Uptick December 21, 2021 Thanks for taking the time to submit us a review, Susan! We love to hear you're enjoying so many features within Uptick and that your clients are also enjoying the Customer portal where they can access so much information, so easily! Your feedback has been shared with the Customer Success team. The Uptick team! nG natasha G. Compliance & Fire Equipment Administrator Construction Used the software for: 1-2 years ### "Workforce Review" December 15, 2021 4.0 There are so many things you can do and i learn something new everyday. Pros Once you get the gist of it it is really easy to use and has lots of great options. Cons Just learning to navigate the system, so many different options and paths you take, but you get that with every new one you use Reason for choosing Uptick as above Review Source Response from Uptick January 4, 2022 Hey Natasha, thank you for leaving us a review! We are so glad to hear you are enjoying the product and have found it so easy to use. If you have any more feedback please reach out to our Customer Success team. Uptick CM Cory M. National Business Development Manager Maritime Used the software for: 6-12 months ### "Uptick CLARAFY" December 2, 2021 4.0 Pros The requisition to pay process, generating quotes and purchase orders and the approval process. Managing inspection and testing activities and recording certificates, defects and service history (Asset Management). Cons Scheduling is not set up on our Uptick system, would be a good addition. Switched from [MYOB Greentree](https://www.capterra.com/p/226722/MYOB-Greentree/) Acquisition. Review Source Response from Uptick December 23, 2021 Thanks Cory for taking the time to write us a review! We're pleased to hear there are so many of our features you're enjoying, especially all those task processes. We would love to get scheduling set up for you as soon as possible. Please reach out to our wonderful Support team at support@uptickhq.com who will be able to assist. Uptick. DK Doug K. Operations Manager Facilities Services Used the software for: 2+ years ### "Technician Usage" December 2, 2021 5.0 It has been an excellent system for us as a business. Pros The fact that all our employees can utilize the app for all works pictures etc. Cons Maybe when we are scheduling we can place pictures for the techs to use. Review Source Response from Uptick December 29, 2021 Hi Doug, thanks so much for leaving us a review! We are so glad to hear you are enjoying the system so much and that you and your team are making the most of the Workforce app. Your feedback has been passed onto the development team for future consideration. Thanks again! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.