--- title: "parcelLab Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about parcelLab Software - reviews, pricing plans, popular comparisons to other Shipment Tracking products and more." source_url: "https://www.capterra.com/p/189418/parcelLab/" page_type: "product" language: "en" --- # parcelLab Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) parcelLab ## What is parcelLab? parcelLab is a global post-purchase software provider. Trusted by 1000+ brands, including Chico's, YETI, and Urban Outfitters, parcelLab empowers retailers to increase customer lifetime value and improve their customer experience. With product suites covering pre-purchase, post-purchase, and returns, parcelLab offers brands the ability to take control of the customer experience from end-to-end. parcelLab Convert offers predictive delivery dates and order protection. parcelLab Engage is the AI-powered post-purchase solution that provides retailers with embeddable tracking pages, proactive communication, and personalized customer journeys. parcelLab Retain is the returns solution that offers embeddable self-service return portals, proactive returns communication, customizable rules, and personalized workflows. Each product suite is built upon a powerful platform that has AI capabilities and insightful analytics to help brands actively improve their experiences. ## What is parcelLab used for? [Shipment Tracking](https://www.capterra.com/shipment-tracking-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for parcelLab?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://parcellab.com/en&name=parcelLab) ## parcelLab Overview Updated August 2026 AI summary parcelLab is a cloud-based shipment tracking solution for businesses of all sizes, offering order and delivery tracking, real-time notifications, and status updates. It features label printing, customizable branding, and integrations with major commerce and customer engagement platforms. Optional AI-driven tools and predictive analytics support eCommerce and freight operations, with deployment via SaaS or web access. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### parcelLab 5.0 (3) VS. [4.2 (1,129)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.1 (473) Value For Money 5.0 (3) Value For Money 4.1 (398) Customer Service 5.0 (3) Customer Service 4.3 (438) ## parcelLab alternatives [4.6 (960)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [AfterShip](https://www.capterra.com/p/178663/AfterShip/) [4.9 (473)](https://www.capterra.com/p/178663/AfterShip/reviews/) Starting price $11.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178663/AfterShip/) [ShipTime](https://www.capterra.com/p/198849/ShipTime/) [4.6 (500)](https://www.capterra.com/p/198849/ShipTime/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198849/ShipTime/) Highest Rated [CWILL Order Tracking](https://www.capterra.com/p/10009789/Parcel-Panel/) [5.0 (54)](https://www.capterra.com/p/10009789/Parcel-Panel/reviews/) Starting price $11.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009789/Parcel-Panel/) ## FAQs about parcelLab Features and Usability ### What are the key features of parcelLab? parcelLab offers order tracking, package tracking, delivery tracking, and status tracking for shipment visibility across eCommerce and supply chain workflows. It also includes real-time notifications, mobile alerts, predictive analytics, real-time reporting, access controls/permissions, customizable branding, and third-party integrations for monitoring and communication. Integrations ### Which third-party tools and platforms does parcelLab integrate with? parcelLab integrates with over 20 platforms, including Adobe Commerce, Shopify, Shopware, SAP Commerce Cloud, and Salesforce Commerce Cloud for commerce, plus Klaviyo, Emarsys, Attentive, Gorgias, and Salesforce Service Cloud for customer engagement and support. Getting Started and Support ### What training and onboarding options does parcelLab offer? parcelLab provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference material for step-by-step checking, and videos provide self-paced demonstrations of key product functions and workflows. Getting Started and Support ### What customer support options does parcelLab offer? parcelLab provides email/help desk support, a knowledge base, and chat. Support information is presented through these channels only, and no reviewer feedback is available to describe response times or helpfulness. Users seeking help can use the listed resources for product questions and issue resolution. ## Features AI summary Based on 1,433 Shipment Tracking reviews Capterra data shows that buyers of shipment tracking software rank the following features as their top priorities: - **Label Printing** (**59%** of reviewers rated this feature as critical) - **Shipping Labels** (**62%**) - **Delivery Tracking** (**55%**) parcelLab supports all three features that reviewers rate most highly: **Label Printing**, **Shipping Labels**, and **Delivery Tracking**. Together, these capabilities help businesses create and manage shipment documentation, keep packages moving with accurate tracking updates, and maintain visibility across the delivery process, allowing teams to improve shipping accuracy and keep customers informed. Status Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track the status over time for a request, process, asset, or transaction Alerts/Notifications 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Delivery Estimate 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A note of the expected delivery date and time Website Integration 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Seamlessly integrates with 3rd party websites Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities parcelLab 43 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Delivery Estimate: A note of the expected delivery date and time - Delivery Record: Notation showing the location and time stamp of shipment delivery - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Email Templates: Pre-made examples and templates for emails - For eCommerce: Intended to be used by online stores - For Freight Operations: Intended to be used by freight brokers and logistics companies - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Historical Reporting: Information, data and reports that are being tracked over time - Label Printing: Process of printing custom labels through various methods. - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Package Tracking: Track the parcel or consignment delivery status - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Supply Chain Management: Manage the planning and execution of supply chain activities - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Integration: Seamlessly integrates with 3rd party websites --- Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[ Gorgias](https://www.capterra.com/p/155357/Gorgias/) ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SD Silas D. CTO Apparel & Fashion ### "Our new Go-To communication and returns solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 28, 2023 Pros what really caught my attention about parcelLab is how they made it crystal clear why they're a better choice than AfterShip when we first started chatting. But what I truly appreciate about them is the direct customer support I receive. It's a world apart from dealing with constantly changing agents in AfterShip's chat. With parcelLab, it feels like a more personal touch. And the icing on the cake is that they offer plenty of customization and localization options, which has made a world of difference in improving the after-sales experience for my customers. Cons Took a while to set up, since it is a really sophisticated solution, but the parcellab team did a great job in guiding us through it Switched from [AfterShip](https://www.capterra.com/p/178663/AfterShip/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TV Tatiana V. Business Development Manager Germany Computer Software ### "Cool solution along SAP Commerce Cloud for all end-customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2020 very positive and cheery Pros parcelLab's software offers customers the tool's to monitor shipments and have control in customers' hands Cons no cons have been know until today. Especially, when parcelLab is expanding to CIS & Asia Reasons for choosing parcelLab because parcelLab is named a SAP's Spotlight Partner Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Michael S. CEO Machinery ### "This is what we were looking for" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2019 Pros Basically for every question I had, parcellab had a solution. We work with them since the beginning and the amount of features is amazing and never ending combination are possible. Cons Reporting only works for three months backwards - but as usual - a great solution was found! Reasons for choosing parcelLab No real alternatives on the market back then. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.