--- title: "SAIBA Global Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SAIBA Global Software - reviews, pricing plans, popular comparisons to other Insurance CRM products and more." source_url: "https://www.capterra.com/p/189424/SAIBA-Global/" page_type: "product" language: "en" --- # SAIBA Global Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SAIBA Global ## What is SAIBA Global? SAIBAOnline is an insurance broking management software that helps direct insurance brokers across the globe to manage their customer relationships, sales opportunities, and policies across motor, health, property, engineering, travel, home, and life insurance. The software aims to streamline operational processes, improve management visibility, and efficiently track international insurance sales, renewals, claims, and regulatory reporting. SAIBAOnline provides tools tailored for brokers operating globally across multiple lines of business. For more information, visit https://www.simsononline.com or call us on +91 7341100735. ## What is SAIBA Global used for? [Commercial Insurance](https://www.capterra.com/commercial-insurance-software/)[Claims Processing](https://www.capterra.com/claims-processing-software/)[Insurance Policy](https://www.capterra.com/insurance-policy-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SAIBA Global?[Manage this product listing](https://www.g2.com/products/saibaonline-india/claim_requests/new?auto=true) ## SAIBA Global Overview Updated September 2026 AI summary SAIBA Global provides businesses of all sizes with a cloud-based platform for managing commercial insurance operations, including claims, policies, and compliance. It features tools for brokers and agents, document and workflow management, and supports functions such as underwriting, risk assessment, and commission tracking. Deployment options span web and desktop environments, with additional capabilities like APIs, digital signatures, and customizable reporting. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SAIBA Global 1.0 (1) VS. [4.7 (284)](https://www.capterra.com/p/119068/Jenesis-Software/reviews/) Starting Price Contact vendor Starting Price $70 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 1.0 (1) Ease Of Use 4.7 (258) Value For Money 1.0 (1) Value For Money 4.7 (252) Customer Service 1.0 (1) Customer Service 4.9 (237) ## SAIBA Global alternatives [ePayPolicy](https://www.capterra.com/p/198072/ePayPolicy/) [4.9 (258)](https://www.capterra.com/p/198072/ePayPolicy/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198072/ePayPolicy/) Highest Rated [Sembley](https://www.capterra.com/p/10021105/Sembley/) [5.0 (40)](https://www.capterra.com/p/10021105/Sembley/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10021105/Sembley/) [EZLynx](https://www.capterra.com/p/102928/EZLynx/) [3.7 (75)](https://www.capterra.com/p/102928/EZLynx/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 63% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/102928/EZLynx/) [ParaCode](https://www.capterra.com/p/255226/ParaCode/) [4.8 (10)](https://www.capterra.com/p/255226/ParaCode/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/255226/ParaCode/) ## FAQs about SAIBA Global Overview ### What company size and specific industries is SAIBA Global built for? SAIBA Global is designed for insurance brokers, reinsurance brokers, web aggregators, health insurance administrators, employee benefit consultants, and crop insurance companies and agents. It fits organizations operating in insurance and related benefits or agricultural coverage sectors, from specialized firms to larger multi-service businesses. Features and Usability ### What are the key features of SAIBA Global? SAIBA Global offers insurance management features such as policy management, claims management, underwriting management, and billing & invoicing. It also includes workflow automation, audit trail, compliance management, role-based access controls, document management, real-time reporting, and portals for clients, brokers, and self-service access. Getting Started and Support ### What training and onboarding options does SAIBA Global offer? SAIBA Global provides in person training, live online sessions, and documentation. In person training supports face-to-face guidance, live online sessions allow remote instruction, and documentation gives teams written reference material for self-paced review and ongoing support. Getting Started and Support ### What customer support options does SAIBA Global offer? SAIBA Global provides email/help desk support, a FAQ/forum, a knowledge base, and phone support. Support experiences cannot be summarized from reviewer feedback here, so the available channels can only be stated directly from the catalog data. ## Features AI summary Based on 119 Insurance CRM reviews Capterra data shows that buyers of commercial insurance software rank the following features as their top priorities: - **Electronic Payments** (**56%** of reviewers rated this feature as critical) - **Commercial** (**75%**) - **Insurance Policy Management** (**47%**) SAIBA Global supports all three of the features reviewers rate most important: **Electronic Payments**, **Commercial**, and **Insurance Policy Management**. Together, these capabilities help businesses handle commercial insurance workflows, process payments more efficiently, and manage policy details in one system, allowing teams to keep operations organized and serve clients more effectively. Contact Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Data Import/Export 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Reporting & Statistics 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Access Controls/Permissions Define levels of authorization for access to specific files or systems Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Accounting Integration Integrate with a third-party accounting system SAIBA Global 102 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Broker/Agent Portal: Online portal for brokers/agents to add, edit, update or access required information - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Cancellation Tracking: Track cancellations of policies, accounts, orders, appointments, etc. - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Claims Adjuster Management: Manage insurance and claims adjuster agents - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Settlement: Process of paying the insurance sum to the policyholder - Claims Tracking: Process of tracking new and submitted claims and the status of submitted claims - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commercial: Specialized for organizations who focus on commercial projects and processes - Commission Calculations: Calculate employees' commissions based on certain rules - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - EDI: Transfer of data from one computer system to another - Electronic Claims: A paperless claim form that is electronically shared - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - For Insurance Industry: Intended to be used by insurers - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Fraud Detection: Identify and prevent suspicious activity - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Insurance Policy Management: Create, administer and manage insurance policies for various customers and insurance lines - Insurance Policy Processing: Process new insurance policies or modifications to existing policies. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Life & Health: Businesses operating within the life and health insurance sectors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Payment Processing: Accept, record, and reconcile financial transactions - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Policy Issuance: Process of creating insurance policies and assigning them to policyholders - Policy Library: A repository of all past and existing policies - Policy Management: Create, manage, and track policies and procedures within an organization - Property & Casualty: Specialized for companies in property and casualty (P&C) insurance sector - Quotes/Estimates: Generate quotes or estimates for customers - Rating Engine: The calculation of a price/premium based on specific variables. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Referral Tracking: Log and store the source of contacts/leads - Reinstatement Tracking: Track policy reinstatements after policies have been canceled - Reinsurance Administration: Consolidation of data from multiple sources, products, and systems to manage the reinsurance process. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Renewal Management: Manage and track the renewal process for various services, subscriptions, contracts, or licenses - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Assessment: Initiate collection and analysis of known risks - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Login: At least a username and password is required to access the system - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Underwriting Management: Manage the review process to determine financial risk on a loan or application - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 2.0 (1) 2.0 Based on 1 reviews ## Pricing Value for money 1.0 (1) ### Starting price Free trial not available Value for money 1.0 (1) 1.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.0 (1) 1.0 Based on 1 reviews ## User reviews Overall rating 1.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent RR Rajesh R. SVP Insurance ### "Saiba software for insurance brokers - Disappointing experience" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 10, 2025 Software features seem to be comprehensive, but it is a waste of money because there is no customer support documentation and even after becoming a customer we have to rely on them always Pros Seems to have a lot of features for insurance brokers- a wasted effort because of a lack of any kind of customer support documentation Cons Support is poor. The only software I know of where even after the customer pays for it, there is no documentation/customer manual/process flowchart available for the software. Realised they do not have any documentation/manual when a specific question was asked of them. Unprofessional approach to issues/escalations. Very opaque structure where no single person picks calls/provides a solution. The dependence on them continues to be heavy even after buying the software. Will not recommend this software to anyone who doesn't have a dedicated team only for Saiba entries Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.