Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies. 2. Our Intense focus on Automation & Playbooks allows our customers to scale efficiently. 3. Our New Age Design with a PLG mindset allows for a great experience for users. 4. Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams.
Provider
SmartKarrot
Located In
United States
Foundation
2018
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Webinars, Live Online, Videos
Support
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base, Phone Support
SaaS & Enterprises applications. Recurring revenue businesses, customer success, product success, and customer engagement.
Content Source: SmartKarrot
Based on other buyer's searches, these are the products that could be a good fit for you.
SmartKarrot Reviews
Pros
SM is a product with great potential, it will greatly help customer success and business analysis if implemented properly. Their people are smart and supportive, super professional.
SM team is super supportive and helpful. They have a strong team to implement the product.
The Success Plays are also super helpful to have defined processes for certain customers. The user interface is very friendly and our CSM was extremely helpful during the integration process.
Cons
There's no new tab option , all activity you have to do in same tab , number of repetition in same tab.
The product could have a more streamlined interface. Some things are a bit difficult to find, but they are usually there, just hidden among other things.
The frequent updates to platform without informing us beforehand caused some inconvenience, but overall, it still meets our CS needs.
"A customer focused team"
Pros: We appreciate the platform's diverse range of features, which aids in our organization and activity tracking. Primarily, it's the supportive team that assists, consults, and directs us toward achieving our goals that we value the most.
Cons: Absence of pre-made/canned training materials.
"Great product, Amazing Team!"
Overall: I loved the interactions and involvement of the team in the implementation process. Operating in the same industry, the team was very empathetic and understood quickly many of our pains.
Pros: The experience with SmartKarrot’s team is great. The implementation is very attentive to the specific use cases to align their features best with those and to make sure we’re making the most out of the tool, our CSM was really focused on helping us driving value from the tool despite the multiple gaps in our organisation’s systems for CS! The interface is very user-friendly and fairly easy to configure depending on the use cases. For me the playbook feature really was a game changer to streamline the processes within our team and create a harmonised approach to our customer relationship building. The healthscore also made our lives simpler by automating the different variable factored in!
Cons: Our processes were not completely defined and aligned at first and our product was quite complex which made the integration of specific features of SmartKarrot’s tool harder.
"CS performance tracking option"
Pros: reports insights and tracking system through playbook and touchpoints.
Cons: Reports should be downloaded directly and in reports filter option should be according to reports.
"A customer focused team"
Overall: Fabulous! SmartKarrot helped us with streamlining our customer success processes and workflows.
Pros: We like the wide array of features that the platform provides, it helps us stay organised and track our activities. Overall it’s the team that supports us, consults us and guides us towards our goals is what we appreciate.
Cons: Lack of canned training content was something i liked the least.
"Best software for Customer success. "
Overall: Smooth working of the software helped in engaging the client.
Pros: ease of tracking your daily tasks follow ups and customer details.
Cons: automatic generation of the set touchpoints that were added automatically.
