# Jive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jive the right Internal Communications solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/189555/Jive/reviews --- Jive 4 (49) [View alternatives](https://www.capterra.com/p/189555/Jive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Jive Ease of use 3.8 Customer Service 4.0 ## Showing most helpful reviews Showing 1-25 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Linda H. Sales Agent Real Estate Used the software for: Less than 6 months ### "No desktop app" March 7, 2019 4.0 When calling support, frequent long hold times. When using online support, they refer you to the phone support then end the conversation. Their webinar is geared toward the Admin, no to the user Pros It seems to work well for meetings where you want to share audio and video Cons No desktop app so you have to log in when you use it. It doesn't work with Internet Explorer. Seems cumbersome to send/receive fax but haven't actually used this feature yet as it is not currently available Review Source TD Tony D. Tech Support Education Management Used the software for: 2+ years ### "Sastified Jive customer" November 1, 2024 4.0 Pretty satisfied with Jive service for 3+ years. Management decided to switch to another provider. Pros Excellent customer/tech support. Tickets was resolved quickly Cons provisioning the new phone was tedious back then, using number pad to enter a long url. Things might have improved now. Review Source JB Julia B. Communications Food & Beverages Used the software for: 6-12 months ### "Decent but needs newer, more exciting features" November 20, 2018 3.0 Pros Decent features and functionality and easy to use IF you know how to code. Good pricing and nice that they now have a mobile version that works well - many other intranet software platforms do not have mobile capabilities. Cons The product leans too much on users' ability to code HTML/CSS. To make your intranet pages pop and look professional, it shouldn't require jumping through so many hoops. They should have more responsive widgets built into the platform because the front-end usually ends up being well organized but a bit one dimensional. Would be nice if it were set up similarly to Wordpress. Review Source Cami K. Owner Apparel & Fashion Used the software for: 2+ years ### "Good product, and great customer service" December 9, 2016 4.0 There are always wants when it comes to customized software, but most companies just write you off when you have met your budget or end of a contract. Jive customer service is second to Sauce Labs for listening to the customer. They joke around with you and become a friendly customer service. Their software is like a company Facebook for our corporate account. It's a social place where we can share content. Jive has been able to help our company share and live to stream our content that is easy enough for that lady that's been in our company for 35 years that refuses to upgrade her IE8 browser. It's simple where the image or spot that someone would assume where something would be. I highly recommend them. They do have their downfalls in their search, however. Previously powered by GSA, but since changing away from them it causes our biggest complaint within the company. If tags aren't used on the document or you don't know the exact title or phrasing you have a hard time finding ideal content. Pros 3rd party company varieties to add-on, UI, and customer service Cons Search engine Review Source AL Amber L. Office Staff Retail Used the software for: 2+ years ### "Best VOIP Phone Service Ever!" September 27, 2019 5.0 My overall experience has been great. Everything works as expected and as it should. No complaints Pros No dropped calls, no cracked voices no issues with caller not hearing me but I can hear them. The customer service is awesome! They will log onto my computer to show me how to do something if I am having issues figuring something out. They are committed to helping me until a resolution is reached. Cons There is nothing that I don't like about this software. I have hardly had any issues but any issues o have had they have been able to resolve for me. Review Source BC Barbara C. Office manager Hospital & Health Care Used the software for: 1-2 years ### "Great software " April 27, 2022 5.0 Good customer service Pros I can answers all the office phone calls anywhere and also can make phone call with the office phone number and I don't need to be in the office. I can text and sent and receive pictures. Cons I would love to see the patient picture and name. Reason for choosing Jive I was recommended by RevenueWell Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Caller ID was not working Review Source Wolf W. Sales Development Team Lead Computer Software Used the software for: Less than 6 months ### "Good value but could use work" October 8, 2019 4.0 We were using Truly before and although the call quality was not as consistent, I preferred the interface. Much cleaner and minimal. Pros As far as call quality goes, it has been great. Very consistent. Have not had any issues with it. Pretty intuitive to use. Cons I don't like having to manually dial in a number to enter a queue and to call again to leave the queue to set your availability. There should be a more automated way of doing this. Sometimes, it will disconnect me from the queue. I wish I had quick and easy visibility as to when I'm connected or disconnected. Review Source CB Caitlin B. Payroll Coordinator & Operations Officer Retail Used the software for: 1-2 years ### "Wonderful solution but can be expensive for a small business" June 4, 2022 5.0 Totally fine. Sales, support and maintenance are all fine. Pros It rarely goes down and saves a ton of time for our admin team not having to route calls manually. Cons It was a bit of a bear to set up but ended up working out just fine. Review Source JB Jordan B. vp Retail Used the software for: 1-2 years ### "Incredible, but a bit pricey as a solution" June 3, 2022 5.0 Incredible, we communicate better and I was able to now make my team's efficiency a lot better without having to manually route calls. Pros I am able to communicate and control our internal voip system masterfully. Cons It had a bit of a learning curve setting it up and is not user friendly when assigning user permissions Review Source VR Verified Reviewer L3 Support Engineer and Service Management Telecommunications Used the software for: 1-2 years ### "good for collaboration" November 29, 2019 5.0 Pros can connect and collaborate with my team and other teams easily and build central location to search for any knowledge base we need. Cons some adding and plugins has issues and not working as expected, the middleware servers for the addons are not stable Review Source JA Jason A. Senior Trainer Computer Software Used the software for: 1-2 years ### "Vast but not intuitive" June 14, 2018 4.0 Pros Many features. Great place to keep up to date info. Our department has a very organized space full of great resources that we can direct employees to. Cons outages are very inconvenient. New users have trouble finding things. I still don't know the difference between a space, a place and a group Review Source JS Jyostna S. Project Lead Used the software for: 1-2 years ### "Jive has always been a wonderful experiences mainly with its easy UI" November 2, 2017 5.0 upgrade opportunity Pros \-Business teams best friend -Graphs and UI looks great and easily adaptable - Lot of new features and ease of use Cons \-Pretty less cons , some times getting the support (exact) took time, otherwise great product at handy use Review Source AR Ann R. Office Manager/Registered Para Planner Financial Services Used the software for: 6-12 months ### "Jive is very helpful but sometimes you are kept on hold while the issue is being researched." June 13, 2018 4.0 Ability to change messages and have calls picked up on cell phones. Pros Jive is very friendly to use and it is so easy to use. The customer representatives do a very good job. Cons The ability to block robo call list should have more capacity to capture calls that you do not wish to receive. Review Source AK Alyssa K. Executive Assistant Used the software for: Less than 6 months ### "Great Value for all the features!" September 20, 2018 4.0 Pros \-The dashboard is easy to navigate -Onboarding was very straight forward -Sales team was great and very accommodating -Spam protection! -Got to keep my numbers from other company Cons \-Took a few days to fix a problem with my sign up, and needed to be passed to 2 other people to fix it. Review Source QH Quoc H. Used the software for: ### "Great For Connection With Other Co-Workers, But Has Its Faults" October 5, 2016 4.0 Jive is a great tool for social collaboration. I love using it to communicate with other co-workers in the organization. However, it has its faults. It is not great for managing documents, and I wish there was a way to force co-workers to subscribe to the space. Review Source VR Verified Reviewer Knowledge Manager Computer Software Used the software for: 2+ years ### "Overall a good product but could use better customer service." December 28, 2017 3.0 Pros The UX/UI for the end user is very good. I conduct training for all of our new hires and they find it easy to use and navigate. Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure. The free mobile app functions as a great extension of the web app. They seem to be on the verge of greatness in terms of fine-tuning what they current offer and expanding into new features. Cons When we first started using Jive about 3 years ago, the customer service was pretty good, but since it was acquired, the new focus seems to be less on keeping their previously good customer service and more on pushing current customers to upgrade (and spend more money). While they may still be transitioning due to the acquisition, I get the sense that Jive could be really great only if they stop treating their customers like prospects with a lot of extra money in their budgets to spend on upgrades and consultant fees, and start providing the same level of customer service. Review Source VR Verified Reviewer Search Manager Used the software for: 2+ years ### "Good tool for intranet site or internal wiki" December 15, 2017 4.0 Improved collaboration, and once it had been adopted widely across the company, the internal site we built using it became a must-visit destination each day because it made it easy to quickly see what's going on around our large company. Pros Used for an internal company site, Jive is a simple, user-friendly tool to allow employees to easily collaborate and communicate in their work and other initiatives. I've also found it's very handy for the sharing of documents, and the ability to limit visibility of those documents where necessary is a definite plus. Cons There is not much to dislike once you get used to it, which doesn't take long. The only place in which I've found it can be a little buggy is my personal feed of updates I'm following in my inbox, which does not always mark items as read when I want it to. Review Source Abiola A. Consumer Relations Analyst Consumer Goods Used the software for: 2+ years ### "Social network styled interaction." July 4, 2018 5.0 Pros Jive provides my organization with a social network styled platform where employees can interact and collaborate outside emails. It is completely mobile ,therefore I am able to use Jive while on the move to follow current company news , access my Jive inbox and manage all of my communications , while also being able to create and share documents. Cons The Jive homepage is overly crowded , making Jive difficult to navigate.Personally,I see the Jive user interface as un-intuitive. Review Source VR Verified Reviewer Instructional Designer and Trainer Information Technology and Services Used the software for: 2+ years ### "Needs Tons of Governance" November 27, 2018 3.0 A lot of the issues with this system may be experienced with most intranet services of its kind, but it's important to keep in mind. If you're going to implement Jive, especially at a large enterprise, it's important to have strong governance rules from the start regarding versioning of content, and who is allowed to upload content and where. People in my organization frequently complain that it's hard to find what they are looking for. Pros It's quite easy to upload content to Jive, and I find it useful for finding individuals in my organization Cons This system quickly becomes a mess without proper governance. It's highly open-ended, which can be great, but in a large organization the system can quickly become loaded with content and it's hard to find what you need quickly, and to know if it's up-to-date. I find the alerts a bit clunky as well. Review Source MD Mandie D. tx coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Jive helps us stay connected!" August 2, 2022 4.0 Pros We use Jive for our phone system and it sends after hour calls to my cell phone via email. Cons We are looking for a training for our front desk team to learn more about the features. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Weave didn't offer as many features and we needed Jive when we started using Revenue Well. Review Source VR Verified Reviewer Assistant Vice President/Instructional Designer Used the software for: 6-12 months ### "Doesn't work well with code standards and poor document preview" May 7, 2018 2.0 None, truly. It is one of the worst tools I have used in 20 years. Pros The one thing Jive does well is offer very simple tools to folks who don't know how to use the internet. Simple tools for create a blog post, discussion, upload a document are offered through the UI, but that's where the Pros end. Cons Simple upfront UI compromises most everything else. For example, adding a link to a page, even if you go to HTML and add the code to pop it in a new window, Jive strips it out. Styling on the backend vs front end is a mess. Documents uploaded show a "preview" which in many cases display the wrong fonts and mess up the design. For all the standard web tech available and alternate tools that solve all these problems, Jive should be avoided. Review Source VR Verified Reviewer IT Manager Logistics and Supply Chain Used the software for: 2+ years ### "OK product let down by weak features & poor support" August 16, 2020 4.0 Poor account management, poor support. Pros Good search function. Well laid out structure. Excellent Office integration for file control Cons terrible support. Extracting data is hard/slow. Lack of development with no major features for years. SImple expected features not native such as polls. Very little third party add-in support Review Source RC Ryan C. Network Engineer Telecommunications Used the software for: 6-12 months ### "Jive SIP" August 20, 2018 4.0 Pros Simple to manage hosted VoIP system, almost no downtime since the time i have signed up, billing remains consistent. I can do just about everything i need to do from the dashboard. Cons The Customer Service/Support team is pretty bad to put it lightly. Anytime i've had to put in a support ticket it always takes at least 12 hours to get any kind of response. I've put in a few tickets that could have easily been answered via email, but they insist on calling. If I wanted to talk to the support team, i would have called them instead of emailing. If that isn't bad enough, most of the time you have to go through 3 or 4 different people before you get to someone that can actually help you. Review Source VR Verified Reviewer Solution Architect Insurance Used the software for: 1-2 years ### "A super wiki in a social media cloak." June 29, 2018 5.0 Pros When I started using this I saw the fact that you could link anything to anything from a search function. e.g. Post a blog and in their link it to a page for from a page link to a discussion. Then with the outlook plugin, you could have discussions directly from outlook and it had nice integration with word and excel. Cons At the time when I was using the default space/area setting was the social media one where I found having a document opening in the first-page work much better for most people. Review Source BA Bassem A. Senior Associate Mechanical or Industrial Engineering Used the software for: 2+ years ### "Jive - Work in Progress" June 27, 2018 4.0 Pros Jive offers our firm an easy and convenient means of communication, documentation, and support. The platform has a lot of different features for page setups. Cons It does require a bit of a learning curve to put the website together. It does also require some thought on the creator's behalf as to how to provide easy access to the users. 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