# MaidCentral Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MaidCentral the right Maid Service solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/189582/Maid-Central/reviews --- MaidCentral 5 (45) [View alternatives](https://www.capterra.com/p/189582/Maid-Central/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Reviews of MaidCentral Ease of use 4.3 Customer Service 4.9 ## Pros and Cons in Reviews LF Larry F PresidentHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “I think Maid Central has a good approach: 8 training sessions, weekly 1:1 sessions with your success coach, and a Friday Q & A.“ August 17, 2025 JC Jimmy C Owner GMConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “For us the payroll was a challenge only because we had to switch pay structure which in turn increased our payroll costs. “ March 7, 2025 MR Matthew R PresidentConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “It does this in a variety of ways, but most importantly it has reports and actions that help guide you to making your company more productive and more profitable.“ November 23, 2020 AM Ashley M FounderConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “I love the support team and I am super excited for the in-person live events to dive in deeper and learn more!“ May 4, 2022 JW Joseph W CEOConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “Intuitive user interface and powerful automation functionality.“ November 23, 2020 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kerri C. Founder Consumer Services Used the software for: Less than 6 months ### "Not looking back" March 16, 2026 5.0 Overall, MaidCentral has been a good move for my business. It has helped my team work smarter, use data better, and think about growth in a new way. The biggest challenges have been the learning curve, mobile app limits, walkthrough flow, and a few bugs. Even with that, I still feel positive about the software and would not go back to our old system. Pros We switched from Jobber to Maidcentral and I would not consider going back. This software is a game changer to my business. This software and the MC team classes has helped my team and myself think about how to run the business differently. This is my seventh year in business and MC has helped us get away from bad operating habits. This is why the value for money is worth it to me. Jobber was a lot cheaper, but there are hidden fees that you can't even see, and at least paystri/card point allows us to pass credit card surcharges onto our clients whereas with Jobber we didn't even get an option. I look forward to what the future has in store for Busted Knuckles Cleaning. I was surviving for 6 years now it's time to scale. Reports: The reports and dashboard help manage the business with data and logic and make decisions faster. The scheduling is fairly easy. We can glance at team status and routing which helps us stay on top of our day. Cons Learning curve, especially during onboarding because the system has a lot in it. As an owner, I would have liked a detailed action plan for before go-live, during the transition, and after launch. That would have helped ease my anxiety and made the process feel clearer. Mobile app limitation, there is not an office only app. There is only a technician app. This is not feasible for walkthroughs. Walkthroughs are part of our system flow and there doesn't seem to be a system or flow pattern for the walkthrough process. I understand there is an update coming at the end of March 2026. I hope this addressed that issue. Bugs, there are some issues like the sales tax cross over for multiple city sales tax issues from MC to QB. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) This software felt like a step toward doing more than just surviving. I wanted a system that could help us grow, make better decisions, and build a stronger business. Review Source AO Andrew O. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Amazing!!!" November 11, 2025 5.0 Sara was amazing during the on-boarding process. There was a lot to learn in a short period but overall the process was smooth. Any question I had was answered almost immediately. Night and day compared to my last CRM. Pros Everything. Absolutely everything. This software does so much more than I could have ever imagined. Weve been live for 3 weeks now and were already seeing higher sales. Cons If I had to say there was a con it would be the price. But it is cheaper than other CRMs that do less and they dont bill per user like the others. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) Reason for choosing MaidCentral While Jobber and HCP are great, MaidCentral is designed for maid services. The way Jobber and HCP billed also turned me off. We would have at least 4 accounts we would have to pay monthly for for people that don't bring in money. That would be a big pill to swallow. Switched from [The Customer Factor](https://www.capterra.com/p/119405/The-Customer-Factor/) Honestly it was the lack of development from Customer Factor. We were with them for three years and nothing significant has changed. A customer portal was something big for us and Customer Factor took years to launch theirs and it doesn't work. That was the straw that broke the camels back. Review Source JC Jimmy C. Owner GM Consumer Services Used the software for: Less than 6 months ### "My review of MaidCentral" March 7, 2025 5.0 \[sensitive content hidden\] was awesome! She was so quick to respond, so helpful and made the experience enjoyable. \[sensitive content hidden\] went above and beyond helping us with compliance too. Thank you \[sensitive content hidden\] for getting us through this! The overall experience was overwhelming but good. The system has so much information so it will take time to learn everything but each day I find a solution to a problem or a new feature to help maintain our business. Pros The amount of information available from scheduling, customer & employee portals, payments, invoicing etc. The system will allow us to be more efficient and focus more ways to be more profitable. The training and onboarding coaches we're great. The system has so much information and set up that it takes a lot to get up and running. Cons For us the payroll was a challenge only because we had to switch pay structure which in turn increased our payroll costs. I don't think that's reflective of MC. They we're so good at making adjustments to help us stay compliant in our state. Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) MC is has many more options to operate our business Review Source KM Kelly M. Owner Hospitality Used the software for: 2+ years ### "Exceptional Customer Service" April 5, 2026 5.0 9/10. Very happy with the software and all that it offers! Enjoy very much working with the people at Maid Central. Pros \[sensitive content hidden\] are thorough problems solvers. They handle issues with expertise and it doesn't take them long to figure out what is going on. Follow up is exceptional too. Cons Newer support staff who need more training that are still learning the ins and outs of Maid Central. Alternatives considered [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) Reason for choosing MaidCentral Didn't offer the support/conferences like Maid Central did. Maid Central is for professional, high end cleaning companies. ZenMaid feels more like solo cleaners. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Service Monster (I think Jobber too) didn't allow to input recurring appointments. I had to set up a new appointment each time. That's a requirement in the house cleaning industry. Review Source BM Bryan M. Owner Facilities Services Used the software for: 2+ years ### "The best residential cleaning software period." July 22, 2025 5.0 Educating and eye-opening. Get yourself fixed. This isnt just a software youre buying. The community Maidcentral fosters with its users being industry titans. Pros Why We Highly Recommend It If you’re in the cleaning industry and haven’t checked out MaidCentral yet, you’re missing out. We can’t say enough good things about this software and what it’s done for our company. MaidCentral has transformed how we operate, making our business more organized, profitable, and efficient. One of our favorite features is the Price Increase Tool. It takes the stress out of raising prices by automating the process based on clear data and customer history. Because of this, we’ve been able to increase our revenue without increasing our workload – we’re making more money while doing the same amount of work. Another huge benefit is how MaidCentral ties everything together under one roof – scheduling, payroll, client management, and KPI tracking. The integrations and reporting features keep us on track with our goals and make decision-making faster and easier. If you’re looking to scale your cleaning business, we highly recommend MaidCentral. It’s more than just scheduling software – it’s a full business operating system built specifically for residential cleaning companies, and it’s worth every penny. Cons I don't have anything that I least like. They constantly try to improve the software based on user feedback. Switched from [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) Maidcentrals kpi's and features like rate increase Review Source RL Rhonda L. President Consumer Services Used the software for: 2+ years ### "Maid Central Totally Simplified our Cleaning Business" June 11, 2025 5.0 Overall Maid Central has helped me know how my business is doing a lot easier than before, since they have numerous reports I can pull. Pros It has totally simplified the way we run our business. We no longer have to type invoices, it automatically creates invoices for us at the push of a button and charges any credit cards we have on file, and sends paid invoice to the clients. This has significantly streamlined the Residential Cleaning part of our business. We still have some Commercial and Construction Cleaning clients that pay by check, but it still makes their invoices and sends to them at a push of a button. Scheduling jobs is easier also... and my favorite feature is the "Master Schedule" which is set up in a unique way that helps us understand exactly what recurring openings we still need to fill. And because we can color code by zipcodes we make some super efficient schedules now. It also collects our payroll information and then we just print a spreadsheet each week and enter the numbers staight into our payroll provider. Easy. :) Cons Would really like it if the app was as good as the webversion... hopefully that is coming soon. Other than that, I really can't think of anything else I would change. Switched from [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) By the time we finished onboarding to ZenMaid we realized we had already outgrown that platform. So we needed something that could grow with us and we could not grow out of. Review Source LF Larry F. President Hospitality Used the software for: Less than 6 months ### "My Maid Central Experience" August 17, 2025 5.0 I think it is going to be good for my business. Once I got over my resistance to change, things went well and I enjoy using it. I think Maid Central has a good approach: 8 training sessions, weekly 1:1 sessions with your success coach, and a Friday Q & A. The 1:1 sessions with my Success Coach were the most beneficial to me in the process. Pros I like being able to have the technicians involved. They like it better than filling out manual route logs. I like the Quoting/booking system. On the Job Scheduler, I like the ease of moving customers/teams/times around. My Success Coach, \[sensitive content hidden\] , was excellent. She was knowledgeable, patient, and had a great approach to teaching. Cons Too much customer involvement. There are times I don't want them to know what time we are getting to their house or how long we have spent there. It's pricey. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Franchise instructed us to do so. I was not involved in the decision. Review Source MF Megan F. Owner Manager Consumer Services Used the software for: 1-2 years ### "LOVE MAID CENTRAL!!" January 8, 2025 5.0 Amazing customer service from every team member we have dealt with Pros The in-depth reporting features and industry-specific tools Cons The cost, it is the more expensive option Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) Reason for choosing MaidCentral Works in Canada and had the best set up that we saw for a demo with the BEST customer service of any software we have used Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Jobber was very limited in their reporting features Review Source RR Roxan R. Operations Manager Hospitality Used the software for: 1-2 years ### "More Than Software—A Whole Experience with the MaidCentral Team" October 25, 2024 5.0 Working with MaidCentral has been nothing short of an experience—and not just the software, but the incredible people who make it happen. Ajia has totally transformed our approach to consistency (she’s like a consistency guru), while Gregg keeps us on track day-to-day, helping us fine-tune every new insight we pick up. Yodit? She’s our go-to for anything complex and always has a smile to go with it. Victoria, the walking encyclopedia, was essential in getting us set up from the start, and \[sensitive content hidden\] keeps us on point with data and reports—he’s all business with no bones about it. \[sensitive content hidden\] tells it like it is, and Tom? Well, he’s just hilarious and adds some much-needed humor to the mix. The best part? We’re not just learning a system; we’re building connections with people who make it all worthwhile—and that’s something you can’t put a price on. Pros MaidCentral has completely transformed how we handle operations at My Maid Service of Cincinnati. With everything—scheduling, client management, payroll, and quality control—all in one place, we’re able to stay organized and efficient. Just the routing and scheduling tools alone have been game-changers, helping us reduce drive times and keep our teams on track so we can spend more time where it counts—with our clients. The CRM features give us a full picture of each client’s preferences and needs, which is crucial for delivering the kind of service that keeps them coming back. MaidCentral’s payroll automation aligns perfectly with our performance and quality standards, so we can handle compensation accurately and reward our team fairly. One of the best parts for us is the quality control system—having checklists, client feedback, and quality scores all in one place makes it easy to keep our standards high and address any issues early. Plus, we love that MaidCentral offers extras like MaidCentral Live, the Consistency Course, and Core KPI Webinars. These give us way more than we expected when it comes to running a company, helping us stay sharp and fully equipped to keep growing. MaidCentral isn’t just a platform; it’s a tool that helps us thrive while holding onto the integrity and excellence we’re known for. Cons MaidCentral has been a game-changer for our operations, even though there’s a bit of a learning curve and some limits on customization. What I really appreciate, though, is that they’re always improving it. They listen to feedback and make me feel like my input matters, which goes a long way in making the platform work smoothly for us. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/)[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) We made the switch to streamline scheduling and overall experience with employees, clients and administrative duties. Review Source Wells Y. CEO Consumer Services Used the software for: Less than 6 months ### "Maid Central Goes Beyond our Expectations - We Made the Right Choice!" February 27, 2026 5.0 I believe we made a great decision to join Maid Central. The entire experiences from demo, sales, to onboarding are excellent. Pros Very valuable platform, which eliminated many costs of different platforms of the past. Onboarding is excellent. The features are all designed for the cleaning industry. Very intuitive to use. We enjoy it. Cons There is no gift card option. My understanding is that this feature will come soon. This is the only thing. Review Source Response from MaidCentral March 10, 2026 Thank you for your support and sharing your experience! We are pleased to share that the Gift Card feature was released to all partners in late February 2026. Enjoy! CH Chad H. Partner Consumer Services Used the software for: 6-12 months ### "After 4 attempts, we finally found the Perfect service software." September 9, 2021 5.0 Overall I am very happy with the software. They are working hard on adding functionality and they take our feedback to help improve the software. Each week they have updates to the software so it just seems to keep getting better and better. Pros This was developed by a maid service owner so it works perfectly in my business. I love the reporting and the ability to find inefficiencies in our process. I use it most to make sure the teams are being productive and getting out of homes on time as well as their efficiency which is travel time. I have been able to cut our labor costs from 50% to 40% which is huge! I like that most functions are built into the system like reminder email and texting and clients ability to login to see their invoicing. Cons Onboarding is always difficult with any software. Importing a large database of clients and getting the office used to use it took some time. But the training was well thought out and their approach on weekly meetings with us and giving us bite sized tasks made it doable. The price is on the higher side of most systems. That being said we are able to check for clients that are being undercharged and within seconds send them an automated rate adjustment. So in 6 months I have increased our revenue $100,000 a year which is a ten fold the cost of the software. Reason for choosing MaidCentral Heard about it from our service industry mastermind groups. Review Source Response from MaidCentral May 26, 2022 Thank you for your feedback Chad! That's awesome you see the value in our software being developed by a maid service owner; Tom has been in the industry for years and knew what he would like to see from a Software, and so MaidCentral was born! That's great to hear that you use the software to monitor productivity and efficiency, and that it's helping you cut labor costs so significantly. CH Connie H. Operations Manager Hospitality Used the software for: 2+ years ### "Ease of use" September 10, 2021 5.0 Pros I love the reports! Especially the Employee stats. This feature helps me so much at the end of the month to see which employees are in need extra support and also to Bonus employees that are going above & beyond! Cons Since working with this software, any concerns have been fixed thus far. They continue to add features while also correcting any concerns that may arrise. Review Source Response from MaidCentral May 26, 2022 Thanks so much for your review Connie! That's awesome that you're loving the Employee Stats Report and the ability to stay on top of how your employees are doing; what a great way to make sure everyone is reaching their full potential, and getting rewarded for doing a great job! We're also happy to hear we have been able to resolve any concerns you've had so far, it's important to us that MaidCentral is there to make running your business easier AD Amy D. Owner Consumer Services Used the software for: 1-2 years ### "Excellent Software" November 25, 2020 5.0 5 Stars!!!! All the way. Pros The ease of rescheduling clients. Sending out bulk emails and texts when there's emergencies. The reports are fantastic for tracking revenue, payroll, job counts and employee stats. Employee stats include quality percentage, efficiency tracking, days off, PTO used. Rate increases are now super easy. A few steps and emails go out to all clients you need to increase. Just an amazing software. Customer service is excellent. Weekly meetings and Q&A to get all your questions addressed. Lead campaigns and customer engagement are also another great feature. Cons it's a bit pricey but if you want to grow this is the software to use. Review Source Response from MaidCentral February 26, 2021 Amy - Thank you so much for your amazing review. We are so glad to hear that you are a happy client! Maid Central is geared specifically for residential cleaning companies and it is our goal to help clients create better jobs, offer better service, and realize more profit through the software. AJ Ari J. HR Manager Hospitality Used the software for: 2+ years ### "Ease of use" September 9, 2021 5.0 All in all it's been great. Pros Very easy to navigate. I love the seamless process from Quote to Sale. I also enjoy the addition of new features on a frequent basis. Cons Sometimes the system does run a bit slow. Review Source Response from MaidCentral May 26, 2022 Thank you for your review Ari! We're glad you're enjoying using our software and are finding it easy to navigate. We strive to release new features and enhancements regularly to continue improving and making it easier for you all to operate your businesses using MaidCentral! sW stacey W. Owner Individual & Family Services Used the software for: 6-12 months ### "Love Scheduling Now!!! " May 4, 2022 5.0 Pros The master schedule makes things so much easier. Cons There seem to be some strange glitches sometimes. When you bring it the MC team's attention, they are always right on it though! Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) I was impressed with a demo Review Source Response from MaidCentral May 26, 2022 Thank you for your review Stacey, we're so happy to hear you're loving the Master Schedule! Partner feedback is very important to us and we do our best to resolve anything quickly, and take suggestions for what we can do to improve going forward, it's great to hear you've been happy with our support team so far. RW Robert W. Operations Manager Hospitality Used the software for: Less than 6 months ### "Worth the investment " May 23, 2025 5.0 Fantastic from start to finish 0- very supportive and streamlined. Our implementation coach \[sensitive content hidden\] was amazing. Pros Ease of use, smart functionality, intelligent processes that help you save time, be more efficient and streamline workflows Cons If you are not super tech savvy, it will take a little extra learning because there are some elements that require computer knowledge Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) wanted more features including online booking Review Source LB Luke B. Sales and Admin Consumer Services Used the software for: Less than 6 months ### "Best Onboarding Process I've Had For An Online Program " March 11, 2025 5.0 Their onboarding process is unmatched. You will get the same rep to help train you twice a week and will stay with you as long as you need to get everything up and running. Having the same person who knows and manages your account is such a blessing! Pros It has a report for everything and is very customizable. It has a big learning curve, but once you make it everything runs very well. It also comes preloaded with all sorts of templates and pre-written material that is fantastic! Cons The only hassle was importing and moving my information over, but they were very helpful in that process and made it as painless as possible. Review Source KM Kari M. COO Hospitality Used the software for: 1-2 years ### "LOVE MAIDCENTRAL" October 21, 2024 5.0 Everyone is extremely helpful and genuinely wants to see your grow. Pros MaidCentral changed my entire business by making it possible to do percentage pay Cons The only thing i wish maidcentral had is a good working app for your phone Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Maidcentral was literally made fo rmy business Review Source JB Jenny B. Owner Consumer Services Used the software for: Less than 6 months ### "The MaidCentral team and software are the best!" October 24, 2024 5.0 My experience with MaidCentral couldn't have been better! Pros Aside from having a ton of data and reports available, what I've enjoyed the most is the support available. MaidCentral has so many support avenues available. Its clear that the MaidCentral team actually cares about the success of our business with the numerous tools and support channels available. Cons I would love to have an app for the owner/office staff which would also send push notifications for alerts/tickets/texts. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) With Jobber it seemed that there were no opportunities for suggestions or improvements. The online booking tool was also essentially useless for a cleaning business and that was a deal breaker for me. Review Source JW Joseph W. CEO Consumer Services Used the software for: 1-2 years ### "Best available software for house cleaning businesses" November 23, 2020 5.0 Maid Central has allowed us to automate so many things that used to take hours of admin time per week for our 35-employee cleaning service. So much that we have been able to eliminate 1 full-time and one part-time administrative role. Most of the time savings for us has been in customer and employee scheduling and payroll processing. We have also seen customer feedback increase 10x and it’s much more useful now than before (we used to use a Google form and a spreadsheet to collect feedback), because Maid Central automatically assigns the feedback from a service visit to the appropriate technician(s) and customer files. Customers love the customer portal, where they can see upcoming service visits and request changes. And since customers can update their own payment information we have seen our accounts receivable balance decrease considerably. Field technicians love the Technician portal, and the data that is collected from our field technicians using the program has allowed us to effectively increase our bill rate without losing any customers. As I said in the “cons” section here, with so many features to set up, this software can be intimidating at first, particularly for those with smaller businesses. But if you are looking to SCALE your house cleaning business, and care about having high-quality data to drive your decision-making, Maid Central is worth a serious look. I’ve used two other systems and trialed three others, and none come close to doing what Maid Central can. Pros The overall structure of the product and the underlying operational logic is superior, and comes from the developers’ decades of experience operating one of the most successful house cleaning services in the country. Intuitive user interface and powerful automation functionality. Cons Because this is such a fully featured business automation software developed with scale and growth in mind, on-boarding can be intimidating for first-time users, but the Maid Central team is working on ways to simplify some feature sets for new users. Alternatives considered [Automaid](https://www.capterra.com/p/149364/Launch27/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/)[RouteManager](https://www.capterra.com/p/185092/WorkWave-Route-Manager/) Reason for choosing MaidCentral Superior overall structure, logic, functionality, usable automation and usable features. A common issue with software is they sell on features, but when features are difficult to use they lack the value promised. With Maid Central, features are seamlessly integrated into the user experience. Review Source Response from MaidCentral February 26, 2021 Thank you so much for your review, Joe! We're glad you recognize that Maid Central is built solely for cleaning companies with a focus on making those companies more efficient and profitable. You are also right that we are always improving our onboarding process. We now have a group of training videos with Spanish subtitles to help with the live onboarding. We hope you check them out! JL Jon L. Operations Manager Consumer Services Used the software for: 6-12 months ### "A Full Orbed, Professional Program For Managing Your Cleaning Company" November 30, 2020 5.0 Overall our experience has been very positive. I feel like there might be some ways to make things a bit more user friendly in the interfacing, and in the onboarding process. Still, MC is replacing several programs for us, and is doing more automated heavy lifting than before. It allowed us to trim out an extra position in our office staff when COVID tightened our budget, without making us feel the crunch of a missing dispatcher. Pros Being able to have my teams' daily job status, reviews, routing and more at a glance is incredibly valuable. MC makes it incredibly easy to keep a pulse on what's going on in the field without having to track teams down through phone calls. It also makes it incredibly easy to sort out potential routing issues ahead of time at a quick glance. And, of course, the customer service is incredible, with the team often getting back to us within an hour or so in the chat window. Our teams were able to learn to use the team facing side very quickly. Cons Getting started is a bit complex, especially if you are battling long term bad habits in the way information was kept before. And, while the customer service is ace, and there are loads of videos and help documents available, it can be difficult to tech out some problems that may crop up. For example, we still seem to be having issues with automated service reminders, even though we have followed all of the steps in the documentation. Some aspects of the UI are not immediately intuitive, which can be especially difficult to explain to others when you are the token millennial in the office. Spanish modes would be INCREDIBLY helpful, as I know we are not the only cleaning company with a large segment of people with English as their second language. Review Source Response from MaidCentral February 26, 2021 Jon - Thank you so much for your review. We appreciate your feedback! We are always updating the software and user input is so important. Be sure to check out our new Maid Central training courses for technicians and for office staff (on invoicing, with payroll coming soon) with Spanish subtitles. You are correct - lots of companies were asking for Spanish translation and we're working on getting those into all of our training videos moving forward. VB Vicki B. President Consumer Services Used the software for: 1-2 years ### "Why to invest in Maid Central?" June 16, 2021 5.0 Now that I feel more comfortable I am looking forward to the event in October to get with other users and ask more questions to under more of the layers. Pros Game changer, has given me freedom from the day to day operations of running a maid service. An amazing tool to understand if you are running a profitable business. After jumping in with both feet and making the commitment to using more of the features it was exciting to see how it works. Cons It was a lot of time to set up, I wish they could "dummy it down", they have great customer service, always get an answer fast. Looking forward to more features to be added, but from the many other software programs I have tried and I have tried them all, I am all in on this one. Switched from [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) They where not a good fit for our scheduling needs. Review Source Response from MaidCentral May 26, 2022 Thanks so much for this review Vicki, we love hearing that MaidCentral has been a game changer for you! That's awesome that you chose to dive right in and that you've been able to see the benefit of doing so MW Michelle W. HR Manager Facilities Services Used the software for: 2+ years ### "Maid Central keeps our organization on track" September 10, 2021 5.0 MaidCentral keeps our company information all in one program instead of multiple programs. From Quoting, Scheduling, Billing, Invoicing, Staff and Client information- all in one place. Pros The most impactful part of MaidCentral is the live feature. We know what is going on no matter who is using the program. Updates are immediate so the office staff can see where all staff is and when the job is completed. Cons Integration was not complicated. Having an audit trail to see who is making changes in the program within our company is something we would like to see. Reason for choosing MaidCentral We chose Maid Central because of the way it communicates with staff/clients, all scheduling is user friendly and easy to view. All company information is in one program. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) We wanted more detail and better visual in one program Review Source Response from MaidCentral May 26, 2022 Thank you for your review Michelle! At MaidCentral, we strive to help you love your cleaning business by saving you time and making things easier by having everything you need all in one place. It's great to hear that you're finding value in having everything in one software, and that your updates between cleaning technicians and office staff feels seamless and easy! AH Ajia H. Ops Manager Hospitality Used the software for: 1-2 years ### "Extremely worth it, eliminate office positions at every level!" November 25, 2020 5.0 Honestly so so good. The few cons do not outweigh all the pros that come with this software, and I believe that the cons are ever changing because they are always improving and growing the capability of this software. You will never find another software more intune with how cleaning services are run than Maid Central. Pros It is GEARED towards the cleaning industry and it shows. Problems that every other software has is remedied in Maid Central. It is also constantly evolving into a better product based on user feedback. This is not the same software we started using a year ago, it is SO much better! Cons The initial onboarding can be difficult and the larger the business the harder it is. I also would like the ability to change large batches of client information at once. With over 600 clients, if we change the process on anything with tags or how we list work orders, we have to change it all one by one and that can be frustrating when you're trying to change for the better. Switched from [Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) Service Autopilot was not geared towards the cleaning industry and the updates to the software were actually harmful to how our business was run. There had been inconsistencies in their software the 5 years that we used it that were never addressed. We also flew out to SA5 to talk to the live support and the questions I was asking were apparently too advanced and I was told someone else would get back to us through email after the conference, kinda defeating the purpose of a live support room. Really the support was really lacking and it wasn't growing in capability as fast as we were. Review Source Response from MaidCentral February 26, 2021 Thanks so much for your review, Ajia! We love that we see you on every user call and you always have great feedback. If it hasn't been added already, we'll be sure to log your tag suggestion as a feature request that gets taken care of in a future build. With new updates coming out about every 2 weeks, we're happy to keep incorporating user feedback like yours. Thanks again! GB Gosia B. Owner Wine and Spirits Used the software for: 6-12 months ### "Amazing softwares " May 10, 2022 5.0 I love Maid Central and I love working with the Maid Central Team. The entire team is extremely knowledgeable and they care about the success of your company. Pros First of all Maid Central is extremely user friendly and offers exactly what we are looking for in a software. There are many favorite things in Maid Central; we love the scheduling, the reports, instant invoicing and credit card charging, great for employees in the field, they can clearly see the job notes, add pictures to the clients profile. We can clearly see job cost, the average job cost if we send different people. AND my favorite part is price increase or price adjustment. Increasing prices it use to take us weeks! Now it took us 30 min to increase 74 clients. Cons It has so much to offer that I have not learned everything I need to know. Reason for choosing MaidCentral It is specifically designed to Maid Service industry Switched from [Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) We were not able to grow our cleaning company, it did not have the reports we needed and the schedule was difficult to manage for the size of our company. Review Source Response from MaidCentral May 25, 2022 Thanks Gosia, we love hearing that you have so many favorite features! Our goal is to help you love your cleaning business and to make things as easy on you as possible, so it's awesome that you're finding so much value. We know how important it is to increase prices, but also how difficult and stressful that can be, so that's great that you're able to do that stress-free within MaidCentral Similar Products Featured ## Related categories [Maid Service](https://www.capterra.com/maid-service-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.