# MaidCentral Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MaidCentral the right Maid Service solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/189582/Maid-Central/reviews --- MaidCentral 5 (48) [View alternatives](https://www.capterra.com/p/189582/Maid-Central/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Reviews of MaidCentral Ease of use 4.3 Customer Service 4.9 ## Pros and Cons in Reviews LF Larry F PresidentHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “I think Maid Central has a good approach: 8 training sessions, weekly 1:1 sessions with your success coach, and a Friday Q & A.“ August 17, 2025 JC Jimmy C Owner GMConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “For us the payroll was a challenge only because we had to switch pay structure which in turn increased our payroll costs. “ March 7, 2025 MR Matthew R PresidentConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “It does this in a variety of ways, but most importantly it has reports and actions that help guide you to making your company more productive and more profitable.“ November 23, 2020 AM Ashley M FounderConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “I love the support team and I am super excited for the in-person live events to dive in deeper and learn more!“ May 4, 2022 JW Joseph W CEOConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “Intuitive user interface and powerful automation functionality.“ November 23, 2020 ## Showing most helpful reviews Showing 1-25 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kerri C. Founder Consumer Services Used the software for: Less than 6 months ### "Not looking back" March 16, 2026 5.0 Overall, MaidCentral has been a good move for my business. It has helped my team work smarter, use data better, and think about growth in a new way. The biggest challenges have been the learning curve, mobile app limits, walkthrough flow, and a few bugs. Even with that, I still feel positive about the software and would not go back to our old system. Pros We switched from Jobber to Maidcentral and I would not consider going back. This software is a game changer to my business. This software and the MC team classes has helped my team and myself think about how to run the business differently. This is my seventh year in business and MC has helped us get away from bad operating habits. This is why the value for money is worth it to me. Jobber was a lot cheaper, but there are hidden fees that you can't even see, and at least paystri/card point allows us to pass credit card surcharges onto our clients whereas with Jobber we didn't even get an option. I look forward to what the future has in store for Busted Knuckles Cleaning. I was surviving for 6 years now it's time to scale. Reports: The reports and dashboard help manage the business with data and logic and make decisions faster. The scheduling is fairly easy. We can glance at team status and routing which helps us stay on top of our day. Cons Learning curve, especially during onboarding because the system has a lot in it. As an owner, I would have liked a detailed action plan for before go-live, during the transition, and after launch. That would have helped ease my anxiety and made the process feel clearer. Mobile app limitation, there is not an office only app. There is only a technician app. This is not feasible for walkthroughs. Walkthroughs are part of our system flow and there doesn't seem to be a system or flow pattern for the walkthrough process. I understand there is an update coming at the end of March 2026. I hope this addressed that issue. Bugs, there are some issues like the sales tax cross over for multiple city sales tax issues from MC to QB. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) This software felt like a step toward doing more than just surviving. I wanted a system that could help us grow, make better decisions, and build a stronger business. Review Source KM Kelly M. Owner Hospitality Used the software for: 2+ years ### "Exceptional Customer Service" April 5, 2026 5.0 9/10. Very happy with the software and all that it offers! Enjoy very much working with the people at Maid Central. Pros \[sensitive content hidden\] are thorough problems solvers. They handle issues with expertise and it doesn't take them long to figure out what is going on. Follow up is exceptional too. Cons Newer support staff who need more training that are still learning the ins and outs of Maid Central. Alternatives considered [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) Reason for choosing MaidCentral Didn't offer the support/conferences like Maid Central did. Maid Central is for professional, high end cleaning companies. ZenMaid feels more like solo cleaners. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Service Monster (I think Jobber too) didn't allow to input recurring appointments. I had to set up a new appointment each time. That's a requirement in the house cleaning industry. Review Source RS Rachel S. Owner Consumer Services Used the software for: Less than 6 months ### "Glad we didn't wait until our company size was larger to make the switch." June 8, 2026 5.0 Onboarding was top-tier. Making such a big change is intimidating, but our MC specialist, \[sensitive content hidden\] , was highly equipped, capable, professional, and personable. If he didn't know the answer to a question, which was rare, he sought the answer quickly. Maid Central's payroll calculating and sales tax reporting processing through Quickbooks alone have saved HOURS per week in admin time. Our team loves the made-for-maid services features, including client details - making their experience a more informed one - which increases their confidence and competency. Although we're looking forward to the soon-coming modernization, we're happy with our decision to switch to MC from Jobber and would do it again. If we were a larger team, this could have been a bumpier move, so I am glad we didn't delay and can only scale faster from here now that we're using the right tool. Pros Client scheduling, Route management, and payroll processing were our priorities - and are solved in Maid Central. We're saving so much time with the functions Maid Central automates and calculates! We've tried several other CRM's, most recently spending several years on Jobber, trying to make it work - but these gaps were pain points that are now solved. The onboarding 1:1 customer support provided by \[sensitive content hidden\] was invaluable. Cons Maid Central's user experience with desktop site mapping feels disjointed in a few key areas, requiring quite a bit of site-map memorization. For example, different schedule and calendar types are split under various tabs/headers (Employee/Customer/Reports). A single dropdown with all available schedule views would be ideal. Lack of access to admin functions from mobile devices required a workaround and equipment purchase for in-field management which feels behind the times. Hopefully, updates to the mobile experience is a soon-coming priority as more and more of us work remotely and desire/require flexibility and freedom from a fixed desktop computer. Alternatives considered [The Customer Factor](https://www.capterra.com/p/119405/The-Customer-Factor/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[BookingKoala](https://www.capterra.com/p/162331/BookingKoala/)[Workiz](https://www.capterra.com/p/147525/Workiz/) Reason for choosing MaidCentral MaidCentral functions most similarly to how we already operate, while keeping overall costs similar. Hand-on onboarding simplified the transition and made it easier to say "yes". Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Jobber has a lot to offer but seriously lacked in kpi reporting and payroll support. Review Source BH Billie H. CEO Individual & Family Services Used the software for: Less than 6 months ### "Maid Central Solved our bottleneck in our office. " June 22, 2026 5.0 We recently switched to MaidCentral, and it has been one of the best business decisions we've made. Our old software had become a major bottleneck in our operation. Since moving to MaidCentral, we've streamlined our invoicing, credit card processing, timesheets, and many of the daily administrative tasks that used to take hours every week. The amount of time we've saved has been incredible. The system is extremely organized and has made managing our schedules much easier. We now schedule over \*\*600 cleaning jobs per month\*\*, and MaidCentral has given us the tools to keep everything running smoothly. What has impressed us the most, though, is the onboarding and customer support. It has been, without question, the best customer service experience we've ever had with any software company. The implementation team was responsive, knowledgeable, and genuinely invested in helping us succeed. Yes, MaidCentral costs more than some other platforms, but the increased efficiency more than offsets the additional cost. The time savings alone have reduced labor hours in the office, improved accuracy, and ultimately saved us money. If you're a cleaning company considering making the switch, I highly recommend MaidCentral. It's a premium product with premium support, and it's been well worth the investment for our business. Pros Invoicing, credit cards, timesheets, and automated emails save hours and keep us organized. Being able to create tickets for future job reminders. Cons One feature I miss from our previous software is the ability to view every employee's schedule for the entire week on a single screen. Being able to scroll through the week and see everyone's availability made it much faster to identify scheduling opportunities and solve conflicts. With MaidCentral, we're learning to rely more on the Master Schedule. While it's different from what we're accustomed to, I think it's mostly a matter of retraining our scheduling process. As we become more familiar with the system, I expect it will help us become even more efficient. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) We made the switch to streamline our operations and automate as many manual processes as possible. Our previous software required too much administrative work, and we wanted a system that could automate scheduling, customer communications, invoicing, credit card processing, and timesheets. MaidCentral has helped us reduce office workload, improve organization, and create more efficient workflows so our team can focus on serving customers instead of managing repetitive tasks. Review Source AO Andrew O. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Amazing!!!" November 11, 2025 5.0 Sara was amazing during the on-boarding process. There was a lot to learn in a short period but overall the process was smooth. Any question I had was answered almost immediately. Night and day compared to my last CRM. Pros Everything. Absolutely everything. This software does so much more than I could have ever imagined. Weve been live for 3 weeks now and were already seeing higher sales. Cons If I had to say there was a con it would be the price. But it is cheaper than other CRMs that do less and they dont bill per user like the others. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) Reason for choosing MaidCentral While Jobber and HCP are great, MaidCentral is designed for maid services. The way Jobber and HCP billed also turned me off. We would have at least 4 accounts we would have to pay monthly for for people that don't bring in money. That would be a big pill to swallow. Switched from [The Customer Factor](https://www.capterra.com/p/119405/The-Customer-Factor/) Honestly it was the lack of development from Customer Factor. We were with them for three years and nothing significant has changed. A customer portal was something big for us and Customer Factor took years to launch theirs and it doesn't work. That was the straw that broke the camels back. Review Source BM Bryan M. Owner Facilities Services Used the software for: 2+ years ### "The best residential cleaning software period." July 22, 2025 5.0 Educating and eye-opening. Get yourself fixed. This isnt just a software youre buying. The community Maidcentral fosters with its users being industry titans. Pros Why We Highly Recommend It If you’re in the cleaning industry and haven’t checked out MaidCentral yet, you’re missing out. We can’t say enough good things about this software and what it’s done for our company. MaidCentral has transformed how we operate, making our business more organized, profitable, and efficient. One of our favorite features is the Price Increase Tool. It takes the stress out of raising prices by automating the process based on clear data and customer history. Because of this, we’ve been able to increase our revenue without increasing our workload – we’re making more money while doing the same amount of work. Another huge benefit is how MaidCentral ties everything together under one roof – scheduling, payroll, client management, and KPI tracking. The integrations and reporting features keep us on track with our goals and make decision-making faster and easier. If you’re looking to scale your cleaning business, we highly recommend MaidCentral. It’s more than just scheduling software – it’s a full business operating system built specifically for residential cleaning companies, and it’s worth every penny. Cons I don't have anything that I least like. They constantly try to improve the software based on user feedback. Switched from [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) Maidcentrals kpi's and features like rate increase Review Source RL Rhonda L. President Consumer Services Used the software for: 2+ years ### "Maid Central Totally Simplified our Cleaning Business" June 11, 2025 5.0 Overall Maid Central has helped me know how my business is doing a lot easier than before, since they have numerous reports I can pull. Pros It has totally simplified the way we run our business. We no longer have to type invoices, it automatically creates invoices for us at the push of a button and charges any credit cards we have on file, and sends paid invoice to the clients. This has significantly streamlined the Residential Cleaning part of our business. We still have some Commercial and Construction Cleaning clients that pay by check, but it still makes their invoices and sends to them at a push of a button. Scheduling jobs is easier also... and my favorite feature is the "Master Schedule" which is set up in a unique way that helps us understand exactly what recurring openings we still need to fill. And because we can color code by zipcodes we make some super efficient schedules now. It also collects our payroll information and then we just print a spreadsheet each week and enter the numbers staight into our payroll provider. Easy. :) Cons Would really like it if the app was as good as the webversion... hopefully that is coming soon. Other than that, I really can't think of anything else I would change. Switched from [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) By the time we finished onboarding to ZenMaid we realized we had already outgrown that platform. So we needed something that could grow with us and we could not grow out of. Review Source LF Larry F. President Hospitality Used the software for: Less than 6 months ### "My Maid Central Experience" August 17, 2025 5.0 I think it is going to be good for my business. Once I got over my resistance to change, things went well and I enjoy using it. I think Maid Central has a good approach: 8 training sessions, weekly 1:1 sessions with your success coach, and a Friday Q & A. The 1:1 sessions with my Success Coach were the most beneficial to me in the process. Pros I like being able to have the technicians involved. They like it better than filling out manual route logs. I like the Quoting/booking system. On the Job Scheduler, I like the ease of moving customers/teams/times around. My Success Coach, \[sensitive content hidden\] , was excellent. She was knowledgeable, patient, and had a great approach to teaching. Cons Too much customer involvement. There are times I don't want them to know what time we are getting to their house or how long we have spent there. It's pricey. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Franchise instructed us to do so. I was not involved in the decision. Review Source AM Annie M. Owner Consumer Services Used the software for: Less than 6 months ### "Very happy onboarding w/ Victoria & the team" June 11, 2026 5.0 Easy to work with, great customer service, very pleased and overall very excited to see my business grow! Pros The onboarding was amazing. \[sensitive content hidden\] was extremely thorough and helped with all of my millions of questions. Took the time to show me, explain, and change things as I changed my mind on features. Cons If I HAD to pick something it would be the outdated articles and/or videos. Alot of buttons but that should change soon! Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) MC offers more data and reporting. Jobber doesnt. Review Source Wells Y. CEO Consumer Services Used the software for: Less than 6 months ### "Maid Central Goes Beyond our Expectations - We Made the Right Choice!" February 27, 2026 5.0 I believe we made a great decision to join Maid Central. The entire experiences from demo, sales, to onboarding are excellent. Pros Very valuable platform, which eliminated many costs of different platforms of the past. Onboarding is excellent. The features are all designed for the cleaning industry. Very intuitive to use. We enjoy it. Cons There is no gift card option. My understanding is that this feature will come soon. This is the only thing. Review Source Response from MaidCentral March 10, 2026 Thank you for your support and sharing your experience! We are pleased to share that the Gift Card feature was released to all partners in late February 2026. Enjoy! JL Jon L. Operations Manager Consumer Services Used the software for: 6-12 months ### "A Full Orbed, Professional Program For Managing Your Cleaning Company" November 30, 2020 5.0 Overall our experience has been very positive. I feel like there might be some ways to make things a bit more user friendly in the interfacing, and in the onboarding process. Still, MC is replacing several programs for us, and is doing more automated heavy lifting than before. It allowed us to trim out an extra position in our office staff when COVID tightened our budget, without making us feel the crunch of a missing dispatcher. Pros Being able to have my teams' daily job status, reviews, routing and more at a glance is incredibly valuable. MC makes it incredibly easy to keep a pulse on what's going on in the field without having to track teams down through phone calls. It also makes it incredibly easy to sort out potential routing issues ahead of time at a quick glance. And, of course, the customer service is incredible, with the team often getting back to us within an hour or so in the chat window. Our teams were able to learn to use the team facing side very quickly. Cons Getting started is a bit complex, especially if you are battling long term bad habits in the way information was kept before. And, while the customer service is ace, and there are loads of videos and help documents available, it can be difficult to tech out some problems that may crop up. For example, we still seem to be having issues with automated service reminders, even though we have followed all of the steps in the documentation. Some aspects of the UI are not immediately intuitive, which can be especially difficult to explain to others when you are the token millennial in the office. Spanish modes would be INCREDIBLY helpful, as I know we are not the only cleaning company with a large segment of people with English as their second language. Review Source Response from MaidCentral February 26, 2021 Jon - Thank you so much for your review. We appreciate your feedback! We are always updating the software and user input is so important. Be sure to check out our new Maid Central training courses for technicians and for office staff (on invoicing, with payroll coming soon) with Spanish subtitles. You are correct - lots of companies were asking for Spanish translation and we're working on getting those into all of our training videos moving forward. RS Rosemary S. President Consumer Services Used the software for: 6-12 months ### "Best Maid Service Software Out There" November 24, 2020 5.0 Very positive. Help is almost always available. I know the team works hard and smart to make MaidCentral the best software for the maid service industry. Pros Great features: quoting tool online and in-house; scheduling is a breeze; I have never seen anything like their master schedule which shows four-week blocks to easily see where you have a recurring opening. Sending client reminders is super easy via text or email or both. Customer feedback via scorecards helps to track quality. Our cleaning professionals love the app. No more going to the wrong address. Quality has improved due to the well -designed work order. One of the things we love the most is the reports. You can pretty much find any number you want. Many of the reports are customizable. Best is weekly meetings to discuss the software and continuous improvement/refinement. Cons Because the software is so robust it takes awhile to learn everything. When I switched to MaidCentral I looked at many other companies and nothing came close to MaidCentral. Reason for choosing MaidCentral For all the reasons listed above. Switched from [Automaid](https://www.capterra.com/p/149364/Launch27/) Very unhappy with Launch27 Review Source Response from MaidCentral February 26, 2021 Thank you so much for your outstanding review, Rosemary! We're so happy to hear that your cleaning technicians love the app and we hope it is quick and easy for them to clock in and out for the day and check into and out of jobs. We're so glad to see you and your staff at the weekly user meetings - those are a big help both to users and the design and support staff at Maid Central! KC Katie C. Client Experience Manager Hospitality Used the software for: 2+ years ### "Makes Running Things Easier " September 9, 2021 5.0 I absolutely love MaidCentral. All the automations it provides and how easy it is for our employees to use is extremely useful. No more printing route sheets or directions to homes. Pros I love all the reports that the software has easily available and the automations such as email reminders and on the way texts. Cons Loading long reports does sometimes can take a while. Review Source Response from MaidCentral May 26, 2022 Hey Katie, thanks so much for your review! We love to hear that you're enjoying using MaidCentral and that our reports and automations are valuable! It sounds like you've been able to make some positive changes, especially with having everything accessible in one place. HC Heather C. Owner Computer Software Used the software for: 1-2 years ### "Why I choose Maid Central " February 26, 2021 5.0 My overall experience is a positive one. After using the software for over a year, I’m happy we made the switch. Pros It’s growing as I grow! My field staff find it very user friendly. Overall it does save my office staff time with their day to day tasks. Cons The price! I find it is very expensive since we’re the ones helping to develop this software. It’s hard to keep up with the week to week changes. Reason for choosing MaidCentral Since we were using the largest software in our industry, there wasn’t many other options in my opinion. Switched from [Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) The scheduling calendar Review Source Response from MaidCentral March 11, 2021 Heather - Thanks so much for your review and we are thrilled that you are happy that you made the switch to Maid Central! We're also so happy to hear that your cleaning technicians find the software easy to use. Accurate and consistent time tracking is such an important part of Maid Central reporting. We're also glad to see you on the weekly User Meeting to keep up with the evolution of the platform! SA Sandra A. Office Manager Hospitality Used the software for: 1-2 years ### "Love Maid Central!!!" September 9, 2021 5.0 Its been great they get better every month Pros All the features in one program before we use different programs for notification and PTO and texting with clients and employees, quoting its great Cons The phone app is not easy to use when not in the office Review Source Response from MaidCentral May 26, 2022 Sandra, thank you so much for your review! We're glad that you're enjoying having everything in one place, that's something that's very important to us! We hear you about a mobile app and it's something we hope to improve upon in the future. sW stacey W. Owner Individual & Family Services Used the software for: 6-12 months ### "Love Scheduling Now!!! " May 4, 2022 5.0 Pros The master schedule makes things so much easier. Cons There seem to be some strange glitches sometimes. When you bring it the MC team's attention, they are always right on it though! Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) I was impressed with a demo Review Source Response from MaidCentral May 26, 2022 Thank you for your review Stacey, we're so happy to hear you're loving the Master Schedule! Partner feedback is very important to us and we do our best to resolve anything quickly, and take suggestions for what we can do to improve going forward, it's great to hear you've been happy with our support team so far. JC Jimmy C. Owner GM Consumer Services Used the software for: Less than 6 months ### "My review of MaidCentral" March 7, 2025 5.0 \[sensitive content hidden\] was awesome! She was so quick to respond, so helpful and made the experience enjoyable. \[sensitive content hidden\] went above and beyond helping us with compliance too. Thank you \[sensitive content hidden\] for getting us through this! The overall experience was overwhelming but good. The system has so much information so it will take time to learn everything but each day I find a solution to a problem or a new feature to help maintain our business. Pros The amount of information available from scheduling, customer & employee portals, payments, invoicing etc. The system will allow us to be more efficient and focus more ways to be more profitable. The training and onboarding coaches we're great. The system has so much information and set up that it takes a lot to get up and running. Cons For us the payroll was a challenge only because we had to switch pay structure which in turn increased our payroll costs. I don't think that's reflective of MC. They we're so good at making adjustments to help us stay compliant in our state. Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) MC is has many more options to operate our business Review Source MF Megan F. Owner Manager Consumer Services Used the software for: 1-2 years ### "LOVE MAID CENTRAL!!" January 8, 2025 5.0 Amazing customer service from every team member we have dealt with Pros The in-depth reporting features and industry-specific tools Cons The cost, it is the more expensive option Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) Reason for choosing MaidCentral Works in Canada and had the best set up that we saw for a demo with the BEST customer service of any software we have used Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Jobber was very limited in their reporting features Review Source RW Robert W. Operations Manager Hospitality Used the software for: Less than 6 months ### "Worth the investment " May 23, 2025 5.0 Fantastic from start to finish 0- very supportive and streamlined. Our implementation coach \[sensitive content hidden\] was amazing. Pros Ease of use, smart functionality, intelligent processes that help you save time, be more efficient and streamline workflows Cons If you are not super tech savvy, it will take a little extra learning because there are some elements that require computer knowledge Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) wanted more features including online booking Review Source LB Luke B. Sales and Admin Consumer Services Used the software for: Less than 6 months ### "Best Onboarding Process I've Had For An Online Program " March 11, 2025 5.0 Their onboarding process is unmatched. You will get the same rep to help train you twice a week and will stay with you as long as you need to get everything up and running. Having the same person who knows and manages your account is such a blessing! Pros It has a report for everything and is very customizable. It has a big learning curve, but once you make it everything runs very well. It also comes preloaded with all sorts of templates and pre-written material that is fantastic! Cons The only hassle was importing and moving my information over, but they were very helpful in that process and made it as painless as possible. Review Source RR Roxan R. Operations Manager Hospitality Used the software for: 1-2 years ### "More Than Software—A Whole Experience with the MaidCentral Team" October 25, 2024 5.0 Working with MaidCentral has been nothing short of an experience—and not just the software, but the incredible people who make it happen. Ajia has totally transformed our approach to consistency (she’s like a consistency guru), while Gregg keeps us on track day-to-day, helping us fine-tune every new insight we pick up. Yodit? She’s our go-to for anything complex and always has a smile to go with it. Victoria, the walking encyclopedia, was essential in getting us set up from the start, and \[sensitive content hidden\] keeps us on point with data and reports—he’s all business with no bones about it. \[sensitive content hidden\] tells it like it is, and Tom? Well, he’s just hilarious and adds some much-needed humor to the mix. The best part? We’re not just learning a system; we’re building connections with people who make it all worthwhile—and that’s something you can’t put a price on. Pros MaidCentral has completely transformed how we handle operations at My Maid Service of Cincinnati. With everything—scheduling, client management, payroll, and quality control—all in one place, we’re able to stay organized and efficient. Just the routing and scheduling tools alone have been game-changers, helping us reduce drive times and keep our teams on track so we can spend more time where it counts—with our clients. The CRM features give us a full picture of each client’s preferences and needs, which is crucial for delivering the kind of service that keeps them coming back. MaidCentral’s payroll automation aligns perfectly with our performance and quality standards, so we can handle compensation accurately and reward our team fairly. One of the best parts for us is the quality control system—having checklists, client feedback, and quality scores all in one place makes it easy to keep our standards high and address any issues early. Plus, we love that MaidCentral offers extras like MaidCentral Live, the Consistency Course, and Core KPI Webinars. These give us way more than we expected when it comes to running a company, helping us stay sharp and fully equipped to keep growing. MaidCentral isn’t just a platform; it’s a tool that helps us thrive while holding onto the integrity and excellence we’re known for. Cons MaidCentral has been a game-changer for our operations, even though there’s a bit of a learning curve and some limits on customization. What I really appreciate, though, is that they’re always improving it. They listen to feedback and make me feel like my input matters, which goes a long way in making the platform work smoothly for us. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/)[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) We made the switch to streamline scheduling and overall experience with employees, clients and administrative duties. Review Source JB Jenny B. Owner Consumer Services Used the software for: Less than 6 months ### "The MaidCentral team and software are the best!" October 24, 2024 5.0 My experience with MaidCentral couldn't have been better! Pros Aside from having a ton of data and reports available, what I've enjoyed the most is the support available. MaidCentral has so many support avenues available. Its clear that the MaidCentral team actually cares about the success of our business with the numerous tools and support channels available. Cons I would love to have an app for the owner/office staff which would also send push notifications for alerts/tickets/texts. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) With Jobber it seemed that there were no opportunities for suggestions or improvements. The online booking tool was also essentially useless for a cleaning business and that was a deal breaker for me. Review Source KM Kari M. COO Hospitality Used the software for: 1-2 years ### "LOVE MAIDCENTRAL" October 21, 2024 5.0 Everyone is extremely helpful and genuinely wants to see your grow. Pros MaidCentral changed my entire business by making it possible to do percentage pay Cons The only thing i wish maidcentral had is a good working app for your phone Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Maidcentral was literally made fo rmy business Review Source JW Joseph W. CEO Consumer Services Used the software for: 1-2 years ### "Best available software for house cleaning businesses" November 23, 2020 5.0 Maid Central has allowed us to automate so many things that used to take hours of admin time per week for our 35-employee cleaning service. So much that we have been able to eliminate 1 full-time and one part-time administrative role. Most of the time savings for us has been in customer and employee scheduling and payroll processing. We have also seen customer feedback increase 10x and it’s much more useful now than before (we used to use a Google form and a spreadsheet to collect feedback), because Maid Central automatically assigns the feedback from a service visit to the appropriate technician(s) and customer files. Customers love the customer portal, where they can see upcoming service visits and request changes. And since customers can update their own payment information we have seen our accounts receivable balance decrease considerably. Field technicians love the Technician portal, and the data that is collected from our field technicians using the program has allowed us to effectively increase our bill rate without losing any customers. As I said in the “cons” section here, with so many features to set up, this software can be intimidating at first, particularly for those with smaller businesses. But if you are looking to SCALE your house cleaning business, and care about having high-quality data to drive your decision-making, Maid Central is worth a serious look. I’ve used two other systems and trialed three others, and none come close to doing what Maid Central can. Pros The overall structure of the product and the underlying operational logic is superior, and comes from the developers’ decades of experience operating one of the most successful house cleaning services in the country. Intuitive user interface and powerful automation functionality. Cons Because this is such a fully featured business automation software developed with scale and growth in mind, on-boarding can be intimidating for first-time users, but the Maid Central team is working on ways to simplify some feature sets for new users. Alternatives considered [Automaid](https://www.capterra.com/p/149364/Launch27/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/)[RouteManager](https://www.capterra.com/p/185092/WorkWave-Route-Manager/) Reason for choosing MaidCentral Superior overall structure, logic, functionality, usable automation and usable features. A common issue with software is they sell on features, but when features are difficult to use they lack the value promised. With Maid Central, features are seamlessly integrated into the user experience. Review Source Response from MaidCentral February 26, 2021 Thank you so much for your review, Joe! We're glad you recognize that Maid Central is built solely for cleaning companies with a focus on making those companies more efficient and profitable. You are also right that we are always improving our onboarding process. We now have a group of training videos with Spanish subtitles to help with the live onboarding. We hope you check them out! VB Vicki B. President Consumer Services Used the software for: 1-2 years ### "Why to invest in Maid Central?" June 16, 2021 5.0 Now that I feel more comfortable I am looking forward to the event in October to get with other users and ask more questions to under more of the layers. Pros Game changer, has given me freedom from the day to day operations of running a maid service. An amazing tool to understand if you are running a profitable business. After jumping in with both feet and making the commitment to using more of the features it was exciting to see how it works. Cons It was a lot of time to set up, I wish they could "dummy it down", they have great customer service, always get an answer fast. Looking forward to more features to be added, but from the many other software programs I have tried and I have tried them all, I am all in on this one. Switched from [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) They where not a good fit for our scheduling needs. Review Source Response from MaidCentral May 26, 2022 Thanks so much for this review Vicki, we love hearing that MaidCentral has been a game changer for you! That's awesome that you chose to dive right in and that you've been able to see the benefit of doing so Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.