# Page 2 | MaidCentral Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is MaidCentral the right Maid Service solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/189582/Maid-Central/reviews --- MaidCentral 5 (45) [View alternatives](https://www.capterra.com/p/189582/Maid-Central/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Page 2 - Reviews of MaidCentral ## Showing most helpful reviews Showing 26-45 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BR Bridget R. president Consumer Services Used the software for: 2+ years ### "Powerful " May 5, 2022 5.0 While difficult at first, I love this software. Pros Maid Central REPORTS are the bomb! Online quoting and booking, templates, the data base for clients and field staff are all very well done. Cons Can be hard to understand and set up if not tech savvy, that goes for any of the more powerful software. Their customer support is the best I have ever encountered in all other software we have used. Alternatives considered [Automaid](https://www.capterra.com/p/149364/Launch27/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) Reason for choosing MaidCentral The powerful reporting tools. Review Source Response from MaidCentral May 25, 2022 Thank you Bridget! We're glad that you're enjoying using MaidCentral for your business. It's awesome that you're enjoying our new Quoting Tool and having access to all those reports - we think it's so important to see all of your numbers right in front of you to be able to keep up with how your business is doing day-by-day! MR Matthew R. President Consumer Services Used the software for: 2+ years ### "Game Changing Home Cleaning Services Software" November 23, 2020 5.0 Maid Central has allowed us to scale Better Life Maids while increasing profitability. Pros Maid Central is a complete shift from what most home services software offer. It is primarily focussed on making you the most money per labor hour. It does this in a variety of ways, but most importantly it has reports and actions that help guide you to making your company more productive and more profitable. The software is designed to manage your company from the top down and has roles for users from Executives to technicians. Cons The software is under constant development. It can sometimes be overwhelming to learn all other new features as they are rolled out. We are constantly learning new things that the software does. Alternatives considered [ServiceMonster](https://www.capterra.com/p/119312/ServiceMonster/)[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) Reason for choosing MaidCentral Better features and development roadmap. Switched from [Vonigo](https://www.capterra.com/p/123572/Vonigo/) Better reporting features, online booking with real-time availability, better sales tools, and better business measurement and analysis. Review Source Response from MaidCentral February 26, 2021 Matt - Thanks so much for your review! We're so happy you love the reporting Maid Central offers and are using it to make your company more efficient and more profitable. You are right that we are constantly updating the software. Our 2 pm ET weekly user meetings I've users a breakdown of what has been fixed, what new features are rolling out, and give users the chance to ask questions, too! AM Ashley M. Founder Consumer Services Used the software for: 6-12 months ### "Robust Software that does it all!" May 4, 2022 5.0 I love the support team and I am super excited for the in-person live events to dive in deeper and learn more! Pros The process to integrate was lengthy but support was with us every step of the way. I am so glad I did it at the size I was at vs. waiting until I had more clients and staff. The software is incredibly robust and I don't feel I am tapping into all it as to offer just yet. I learn something new that the software can track or manage for me almost weekly. The professionalism in the eyes of my team and clients increased 10 fold. The ability to increases rates saved me 10's of hours alone! The company releases upates and build outs weekly - I am always impressed with the functionalities they add! Cons At times I can feel overwhelmed with the number of reports and settings we can tweak but it is also why I like the software so much. I have ample opportunity to manage KPI's. Switched from [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) I plan to grow and Maid Central is built for larger companies. I also had several referrals from current MC users who found incredible value in the software. Review Source Response from MaidCentral May 26, 2022 Thanks so much for your review Ashley! We're glad to hear that you've been happy with our support team having your back along the way. That's so awesome that you've already been able to save so many hours of work per week just by making the switch to MaidCentral! We hope you were able to dive in deeper and learn a lot with us at our Live Event last week, and we look forward to offering more training in the future so you all can get the most out of MaidCentral JF Jeremy F. Cleaner Consumer Services Used the software for: Less than 6 months ### "The king of cleaning applications " August 4, 2022 5.0 This has solved our business solutions of instead of having multiple applications it's all done in one now which makes it such a better service to offer to any and all cleaning services Pros This software is hands the best software if you own a cleaning business it allows the ease of use to be able to use your abilities to the best possible. This software allows your scheduling and invoicing all in one application instead of multiple different apps. Cons The only downside I would have about this software is there not currently a application you can download to your phone everything is done from the browser. Alternatives considered [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) Reason for choosing MaidCentral Because it's ability to do 2 different applications abilities all into one Switched from [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) Because of the some the downsides of scheduling Review Source Response from MaidCentral August 10, 2022 Jeremy thank you so much for the kind words. We are excited to see your continued success on MaidCentrtal. We love to hear that it has allowed you to consolidate multiple software systems and improve your workflows. Again thank you so much for being part of the MaidCentral community and putting your trust in us. Troy K. Partner Consumer Services Used the software for: 2+ years ### "Maid Central: Powerful in many ways!" December 4, 2020 5.0 Time is money! Maid Central saves time in scheduling and helping improve efficiency and productivity. Pros Maid Central has graphics in the scheduling function that make it easy to understand job requirements and job status at a glance. Communicating is very easy with employees and clients as email and text capabilities exist within the software. Data collection is unbelievable. Because if the data collection capabilities, you have may ways to look at performance in various areas to help guide your areas of improvement. Cons There is nothing not to like about Maid Central. While no software can do everything, Maid Central comes close. There are new enhancements and improvements being rolled out all the time. Review Source Response from MaidCentral February 26, 2021 Thank you so much for your review, Troy! Maid Central is all about data and efficiency. Thank you for pointing that out! When utilizing the software fully, as Castle Keepers does, the reporting offers cleaning service owners so much in the way of efficiency and identifying areas for growth and added revenue. NB Nina B. Owner Hospitality Used the software for: 2+ years ### "Maid Central has saved me sooo much time!!" March 3, 2021 5.0 It has been a very positive experience. They are open to feedback and fix issues promptly. The software is absolutely the most robust software in the cleaning industry. Pros The reporting is robust in Maid Central. It has saved me so much time with our office. Cons It is one of the more expensive softwares on the market but well worth the cost. Alternatives considered [Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) Reason for choosing MaidCentral \[SENSITIVE CONTENT HIDDEN\] is an industry leader and was willing to allow me to give feedback on the software alongside of them in the early development. Review Source Response from MaidCentral March 16, 2021 Nina - Thanks so much for your review! We are thrilled that you see the value in Maid Central. Between the automated rate adjustment and rate increase reports and the schedule efficiency report, Maid Central can pay for itself in the realized increased revenue to your cleaning company. We're also excited that you mentioned being able to give input into the evolution of the software. Founder Tom Stewart and the development team are constantly taking user input into consideration when updating the software. Maid Central comes out with a new build about every two weeks and user feedback is critical in the improvements we are constantly making. RS Rosemary S. President Consumer Services Used the software for: 6-12 months ### "Best Maid Service Software Out There" November 24, 2020 5.0 Very positive. Help is almost always available. I know the team works hard and smart to make MaidCentral the best software for the maid service industry. Pros Great features: quoting tool online and in-house; scheduling is a breeze; I have never seen anything like their master schedule which shows four-week blocks to easily see where you have a recurring opening. Sending client reminders is super easy via text or email or both. Customer feedback via scorecards helps to track quality. Our cleaning professionals love the app. No more going to the wrong address. Quality has improved due to the well -designed work order. One of the things we love the most is the reports. You can pretty much find any number you want. Many of the reports are customizable. Best is weekly meetings to discuss the software and continuous improvement/refinement. Cons Because the software is so robust it takes awhile to learn everything. When I switched to MaidCentral I looked at many other companies and nothing came close to MaidCentral. Reason for choosing MaidCentral For all the reasons listed above. Switched from [Automaid](https://www.capterra.com/p/149364/Launch27/) Very unhappy with Launch27 Review Source Response from MaidCentral February 26, 2021 Thank you so much for your outstanding review, Rosemary! We're so happy to hear that your cleaning technicians love the app and we hope it is quick and easy for them to clock in and out for the day and check into and out of jobs. We're so glad to see you and your staff at the weekly user meetings - those are a big help both to users and the design and support staff at Maid Central! LT Liz T. Owner/CEO Consumer Services Used the software for: 2+ years ### "Service Business Scheduling Software" March 11, 2021 5.0 Maid Central has done 5 main things for our company. 1) Provides the data needed to successfully run a growing company 2) Reduces resources spent on various software options - payroll, quality assurance, routing, dispatching, bidding, CRM, audits, and increases, etc. 3) Centralizes our operations for optimizing time 4) Provides a strong support system for the software, but also our industry 5) Provides access to continuous learning opportunities Pros This software rolls many other business needs into 1 platform. Cons Onboarding is a bit longer and more tedious than simpler, less robust software solutions. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Automaid](https://www.capterra.com/p/149364/Launch27/)[The Customer Factor](https://www.capterra.com/p/119405/The-Customer-Factor/)[MaidEasy Software](https://www.capterra.com/p/79244/MaidEasy-Software/)[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) Reason for choosing MaidCentral I was looking for a TOTAL SOLUTION that was also growing and developing. Review Source Response from MaidCentral April 27, 2021 Thanks so much for your input, Liz! We are always working to make the onboarding process more seamless and your staff was a pleasure to work with. You are right that Maid Central is a total solution. We're proud of the fact that we encompass so much of what you need to run a successful home cleaning business! AA Alonzo A. President/CEO Consumer Services Used the software for: 2+ years ### "Efficient and effective" February 13, 2021 5.0 The Maid Central Team is always there making sure you have the best experience. They listen to your concerns and feedback. They also have multiple training opportunities to help you learn how to best use the software. Pros This program saves us time and money. My company no longer needs multiple software because Maid Central has many features to address our many needs. Maid Central makes scheduling a breeze, and communication with clients has never been easier. The detailed reports inside Maid Central show us KPIs that help us make critical decisions. We have become more efficient and profitable since using Maid Central. Cons The quoting tool. I'm looking forward to the new version that's will be available soon. Switched from [Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) Maid Central is constantly upgrading the software and the customer support is the best you will find. The capabilities and features outperform the competition hands down. Review Source Response from MaidCentral February 26, 2021 Thanks so much for the review, Alonzo! We appreciate the feedback. We're looking forward to launching our improved Quoting Tool at the end of Q1 2021 and hope you think it is amazing! LT Logan T. President Consumer Services Used the software for: 6-12 months ### "Best Scheduling Software for Cleaning Companies " May 22, 2022 5.0 Phenomenal. Pros The reporting is better than what I have seen anywhere else. It is robust enough to allow you do drill down into your numbers and drive up profit. Cons This is not a simple software like Jobber, that you can learn in a couple of days. It is so highly advanced and customizable that you must put in a little bit of time to learn how to use it effectively. Switched from [Automaid](https://www.capterra.com/p/149364/Launch27/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) I wanted a software that could help me understand my business better. Review Source Response from MaidCentral May 25, 2022 Thanks Logan, we're so happy that you're enjoying MaidCentral! It's great to hear that having access to those reports that allow you to really dive into your numbers is so valuable, we put a lot of focus on our reports so that you all can have the best experience running your business using MaidCentral. KC Karen C. Owner Facilities Services Used the software for: Less than 6 months ### "Loving MC " June 9, 2023 5.0 We love everything about it and this is going to take our business to the next level. Pros Reports are NEXT LEVEL and love the Scheduling. Customer service is the best I have ever experienced. \[sensitive content hidden\] should get a raise. Cons Big process to onboard. But we got through it really well. Alternatives considered [The Customer Factor](https://www.capterra.com/p/119405/The-Customer-Factor/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing MaidCentral Ability to run ccs and reports Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) More functionality and reporting. We outgrew jobber. Review Source KC Katie C. Client Experience Manager Hospitality Used the software for: 2+ years ### "Makes Running Things Easier " September 9, 2021 5.0 I absolutely love MaidCentral. All the automations it provides and how easy it is for our employees to use is extremely useful. No more printing route sheets or directions to homes. Pros I love all the reports that the software has easily available and the automations such as email reminders and on the way texts. Cons Loading long reports does sometimes can take a while. Review Source Response from MaidCentral May 26, 2022 Hey Katie, thanks so much for your review! We love to hear that you're enjoying using MaidCentral and that our reports and automations are valuable! It sounds like you've been able to make some positive changes, especially with having everything accessible in one place. KG Kim G. President Health, Wellness and Fitness Used the software for: 1-2 years ### "We are so glad we implemented Maid Central" November 30, 2020 5.0 We have had a great experience overall. The improved ability to communicate easily has been tremendous. Pros The overall functionality. The ease of communication with our employees and customers has allowed us to take our services to the next level. It has truly been a game changer for us. We also condensed 4 software packages into one. Scorecards are automatically sent once the jobs are completed and customers are offered the option to tip their crew. Our payroll is now totally calculated through MC. We could go on and on about the features we enjoy! Cons The software doesn't allow you to take shortcuts, which is really helpful since it creates our payroll records. However, the extra step when cancelling or changed an appointment is a little more time consuming. I know, I know, its for our own good. Switched from [Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) The robust features this software offers Review Source Response from MaidCentral February 26, 2021 Thanks so much for your review, Kim! We're thrilled to know that you are a happy customer! HC Heather C. Owner Computer Software Used the software for: 1-2 years ### "Why I choose Maid Central " February 26, 2021 5.0 My overall experience is a positive one. After using the software for over a year, I’m happy we made the switch. Pros It’s growing as I grow! My field staff find it very user friendly. Overall it does save my office staff time with their day to day tasks. Cons The price! I find it is very expensive since we’re the ones helping to develop this software. It’s hard to keep up with the week to week changes. Reason for choosing MaidCentral Since we were using the largest software in our industry, there wasn’t many other options in my opinion. Switched from [Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) The scheduling calendar Review Source Response from MaidCentral March 11, 2021 Heather - Thanks so much for your review and we are thrilled that you are happy that you made the switch to Maid Central! We're also so happy to hear that your cleaning technicians find the software easy to use. Accurate and consistent time tracking is such an important part of Maid Central reporting. We're also glad to see you on the weekly User Meeting to keep up with the evolution of the platform! DC Derek C. Owner Consumer Services Used the software for: 1-2 years ### "Great software for home cleaning companies" February 26, 2021 5.0 The support is great and they are adding new features all the time at no extra cost. Pros This was built by a large home cleaning company and you can tell just by looking at the scheduling screen with the alerts to let you know if the client is scheduled with the wrong team or the time slot. Cons The software has a lot of features and manages nearly all parts of your business. As a result it is a task to get it up and running but only because it is so all encompassing. Alternatives considered [Automaid](https://www.capterra.com/p/149364/Launch27/)[ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) Review Source Response from MaidCentral March 2, 2021 Thanks so much for your review, Derek! We're thrilled that you are a happy customer. We're proud to be built by a cleaning company owner for other cleaning company owners and Maid Central is always evolving as a result of user feedback. Thanks again! SA Sandra A. Office Manager Hospitality Used the software for: 1-2 years ### "Love Maid Central!!!" September 9, 2021 5.0 Its been great they get better every month Pros All the features in one program before we use different programs for notification and PTO and texting with clients and employees, quoting its great Cons The phone app is not easy to use when not in the office Review Source Response from MaidCentral May 26, 2022 Sandra, thank you so much for your review! We're glad that you're enjoying having everything in one place, that's something that's very important to us! We hear you about a mobile app and it's something we hope to improve upon in the future. KL Katie L. Owner Hospitality Used the software for: 6-12 months ### "Life Changing Software" February 4, 2021 5.0 My experience with Maid Central has been great. It is user friendly, support is great, and my staff loves it too. Pros This software makes it easy for me to run my day to day operations, stay organized, and keep track of our data. Every process from sales, to scheduling, to payroll makes things extremely easy. Cons There is really nothing that I dont love about Maid Central Reason for choosing MaidCentral It had a lot more options for not too much more price Switched from [Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) Wanted a software more tailored to the house cleaning industry, love that they are consistently building it with feedback from the users, the master schedule makes scheduling so easy and consistent, and I love that my cleaners get tips from the scorecards Review Source Response from MaidCentral February 26, 2021 Katie - Thanks so much for your fantastic review! We're so happy you - and your staff - love Maid Central! AM Aracely M. Office Manager Consumer Services Used the software for: 6-12 months ### "Good" November 27, 2020 5.0 Is a new software, a lot to learn, hoping at the end of the day it will be a powerful tool Pros The Routing report is very convenient for the morning routine Cons the ability of seeing the schedule board like we were doing it in Maid Easy Alternatives considered [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) Reason for choosing MaidCentral Our boss made the decision Switched from [MaidEasy Software](https://www.capterra.com/p/79244/MaidEasy-Software/) Maid Central is on line vs Desk top Review Source Response from MaidCentral February 26, 2021 Thank you for your review, Aracely! We're glad to hear you love the routing report, and hope that the Master Schedule feature has become clearer and more helpful for Huff N Puff. Please reach out to us through Intercom if you'd like to talk through it or if you have any questions at all. We'd love to help! VC Vicki C. President Consumer Services Used the software for: 6-12 months ### "Software " November 27, 2020 5.0 My overall experience with Maid Central has been excellent. They are responsive to questions and they have weekly calls to answer questions and go over new features that they are always adding. Pros I like the fact that the software is all inclusive for the many facets of our business. We can schedule, contact customers, track our numbers, invoice customers, integrate with Quickbooks and it has a book and pay feature to put on our website. Cons It was time consuming to get it up and running. The onboarding process could be better. Review Source Response from MaidCentral February 26, 2021 Thank you for your excellent review and feedback, Vicki! We're glad to hear you are a happy customer. We'd love to hear your ideas on how we can improve the onboarding process. We'll be reaching out to get your input. Our goal is to make the implementation of Maid Central quick and easy for all of our clients. Thanks again! SW Sherry W. Founder/CEO Hospital & Health Care Used the software for: Less than 6 months ### "No More 'Work Arounds'" March 1, 2021 5.0 Very happy with everything. It's constantly improving and responding to user feedback. Pros This software understands our business and is set up to best meet our needs and our clients' needs. Before this software, we were used to having to create work arounds' to make the software work for our business. It's such a relief to have software that truly makes our jobs easier. Support is phenomenal as well! Cons The price may be an obstical for if you simply compare on price. If you're looking for value, then this is the software you'll want. Reason for choosing MaidCentral Where do I start? Ease of use, fantastic support, 'gets' my industry and client needs, accurate reporting, training support for users... Review Source Response from MaidCentral March 16, 2021 Thanks so much for your review, Sherry! We appreciate you pointing out the value that Maid Central brings to your business. If you use the automated price increase report and the automated price adjustment report, the software pays for itself with its ability to earn your cleaning company more revenue on every clean! We're thrilled that you're a happy client! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.