# Sendcloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sendcloud the right eCommerce solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/189663/SendCloud/reviews --- Sendcloud 4 (96) [View alternatives](https://www.capterra.com/p/189663/SendCloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Sendcloud Ease of use 4.3 Customer Service 3.9 ## Pros and Cons in Reviews TO Tim O DirectorImport and Export, 2 - 10 employeesUsed the software for: More than 2 years. “Easily useable and its nice that you pay afterwards.“ May 25, 2025 bs bart s engineerMechanical or Industrial Engineering, Self-employedUsed the software for: 6-12 months. “they charge 70 cents if you bring a package to a pickup point instead of paying them for the pickup service or bringing everything to a sorting centre yourself, this does not show up when calculating the cost and leaves you with a surprise of 70 cents, if you do 50 packages before you notice that and switch to DPD you already lost. And the whole Brexit thing could go a bit smoother when making shipping labels I guess, but I'm sure that will be sorted with time (DPD NP and DP stuff, a bit confusing)“ June 23, 2021 TO Tim O DirectorImport and Export, 2 - 10 employeesUsed the software for: More than 2 years. “Easy to use.“ May 25, 2025 FM Frans M OwnerInternet, 2 - 10 employeesUsed the software for: More than 2 years. “This is one of the worst partnerships we have had in our 18 years existence.“ August 22, 2022 Julian O Co-FounderMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Super easy if you need to send packages.“ February 4, 2025 bs bart s engineerMechanical or Industrial Engineering, Self-employedUsed the software for: 6-12 months. “another small thing is the hidden costs that sometimes might arise (i blame you Bpost!)“ June 23, 2021 NK Niall K CEOFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “The reason for our switch was to provide a better experience for our customers with end to end branded tracking and complete communication throughout the shipping process.“ November 12, 2021 EM Emanuel M ManagerApparel & Fashion, Self-employedUsed the software for: Less than 6 months. “The fact that it is not available in more countries.“ July 12, 2021 ## Showing most helpful reviews Showing 1-25 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Julian O. Co-Founder Marketing and Advertising Used the software for: 2+ years ### "Great all-in-one tool for logistics" February 4, 2025 5.0 Overall Sendcloud is a great tool that allows us to streamline our logistics process. It makes sure we are on track on incoming packages and it gives a nice discount on packages as well. Pros Super easy if you need to send packages. Makes sure that we are able to streamline our logistic processes, even that we are not e-commerce Cons Not as easy to integrate as it only uses API and not Zapier for example Review Source TO Tim O. Director Import and Export Used the software for: 2+ years ### "Recommended for small and big ecommerce sellers." May 25, 2025 4.0 Great experience. We have been using it for over 4 years and we will most likely keep using it for our return labels or occassionally for shipments outside of our fulfilment center. Pros Easy to use. We use it for labels we can send to customers to return products with. Easily useable and its nice that you pay afterwards. Cons I don't like the fact that the return portal only works with paid plans and that without your own carrier contract the labels are actually more expensive. Review Source KD Kayzar D. Company Director Retail Used the software for: Less than 6 months ### "Totally Useless, Only Sign Up If You Want to Destroy Your Business" June 10, 2022 1.0 My experience of SendCloud was that they are a bunch of liars that will tell you anything to make you sign up but then deliver absolutely nothing they promised. They negotiated rates with me then after I paid 2 invoices which was what we had agreed the next invoices had a bunch of hidden charges. They were unprofessional, I didn’t speak to the account manager for several weeks due to “partying too much”. The main reason I signed up was a promise about customer support handling customs issues which I asked about 4-5 times and was told not to worry but the first thing that happened was a customs issue exactly what I had described and I was given the number of French customs as customer support. A total disgrace of a company, I would advise to only use them if you want to pay double your negotiated rate, be hounded by debt collectors and have your Amazon business suspend repeatedly. Pros I found no pros, they were more expensive and charged for the account as well where the competition don’t charge for basic customer care. Software was no different than other similar companies just hyped up by the sales reps who are complete liars. Cons I found a lot of time wasting when trying to get things done, was told that they had integrated software with Amazon but this only worked satisfactorily with U.K. orders but I export to Europe mainly Reason for choosing Sendcloud I was promised things others did not have to offer but they were all false promises and actually my original supplier of postal services was miles better in every way. Nothing hidden, better prices, better customer service and communication, overal I should never have changed and if I had not been lied to I would not have Review Source Response from Sendcloud June 14, 2022 Dear Kayzar, We're very sorry to hear that your experience with Sendcloud has been negative, and we thank you for taking the time to share your thoughts. We actively try our best to communicate all relevant information. The shipping conditions of every carrier within Sendcloud are available to read in our helpcenter. Unfortunately, surcharges are implemented by the carriers when a package does not meet these conditions, and are then automatically applied and added to your invoice after dispatch. As I'm aware, my colleagues have been in direct contact with you for several months now and an agreement was made to resolve the situation. We will continue to proactively reach out to you to ensure commitment to finding a resolution. We hope to speak with you soon on the matter, and once again, we apologise for any inconvenience. Kind Regards, Steph FR Ferdek R. Buisness Owner Consumer Goods Used the software for: 2+ years ### "Sencloud for webshops" November 25, 2020 5.0 I really think that SendCloud is the best multi shipping platform in Europe - I've tried several other and the competition far away behind SendCloud. I use it every day and it helped my business a lot. When I started my first webshop I didn't have enough orders to negotiate good shipping rates with courier companies - SendCloud was a solution at that time to offer to my client's affordable shipping costs. 2 years ago we were having maybe 3-5 orders a week, now it is around 5-10 orders a day. SendCloud played a major role in this business growth. Pros Amazingly simple setup process. API connection with major marketplaces and with our webshop was very easy. The process of addressing and creating labels for packages became super quick. Exactly what we needed. Issues are solved quickly - customer service is excellent. Cons We use SoundCloud now only for EU shipments because SoundCloud at this moment is missing integration with FedEx courier company. I hope it will be added soon that I can use SendCloud for all my packages. We tried a few times to send packages outside EU with DHL but we never succeed with it - somehow there was always some issue with it so we gave up and concentrate on using SendCloud only for EU. However, if integration with FedEx will be possible we will need to look into it again because 40% of all our packages go outside the EU. I am also missing integration with the selling platform Reverb. Alternatives considered [Easyship](https://www.capterra.com/p/170399/Easyship/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing Sendcloud Soundcloud offers its own shipping tariffs with couriers where many other platforms don't have that option. Send cloud was offering also an attractive free plan with integrations to sales platforms - that will be removed from 2021. I think it is a mistake to do that, I am sure that it will be a reason for many new webshop owners to move to platforms that offer that option because for starters it will be too expensive to pay 40-50 euro every month. Anyway we will still work with SoundCloud because we are now in place when we can afford that. Review Source NW Nina W. Webshop owner Consumer Goods Used the software for: 6-12 months ### "Sendcloud is so easy to use" March 24, 2021 5.0 We really enjoyed the meeting we had before switching to SendCloud. We had a personal Zoom meeting where we discussed our wishes, they showed us how to use the system and they gave us some recommendations. Pros The integration with Woocommerce was so easy and took only a minute. The Sendcloud system is accessible and easy to use, the integration with our webshop makes sure the customer info is already filled in and we only need to print the labels. Cons It's annoying that they charge for printed labels, instead of scanned labels. Switched from [Shops United](https://www.capterra.com/p/189661/Shops-United/) We prefer the ease of SendCloud and find the personalised tracking pages a big plus. SendCloud is often cheaper as well! Review Source JC Jana C. Business Development Food & Beverages Used the software for: Less than 6 months ### "Essential tools for every organization who wants to ship goods!" July 24, 2021 5.0 I am very happy we can handle all our shipments in one central system without having to switch from one shipment provider to another one. Pros The tool provides a very reliable interface between your sales database/crm and a wide range of shipment providers. Cons The UX experience is already quite good, but there is some room for improvement concerning intuïtivity. Alternatives considered [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Reason for choosing Sendcloud It was recommended by some friends and it is very easy to use in the Belgian market (Belgian providers and Belgian rules taken into account). Review Source Irakli S. Founder and CEO Food & Beverages Used the software for: Less than 6 months ### "8millennium B.V" August 30, 2020 5.0 Simple and practical, meets all of my needs and great support Pros Its is pragmatic and easy to use, also perfect option for e-commerce platform with well integrated systems ad possibilities (broad choices of shipping services) Cons It's hard to say, so far I like it very much Reason for choosing Sendcloud I have asked Lightspeed support services while integrating my shipping tool, and sendcloud was recommended - also compared to others and found that you have most optimal services and best price Review Source Juan Carlos C. Cofounder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fantastic solution" August 28, 2020 5.0 Everything ok. Great customer service who is helping you always. Pros We are using Sendcloud as our platform integrated with our ecommerces in Prestashop and Shopify and everything is fine. Cons Integrations with more shipping companies in automatic. We are working with Correos Express and we would like to use Sendcloud also for international shippings with another companies. Review Source Jana C. Business Development Food & Beverages Used the software for: Less than 6 months ### "Essential tool for every organization who wants to ship goods!" July 24, 2021 4.0 Very useful tool that makes it easy to manage the chipment of your goods in your region as well as around the world. Pros Very stable and reliable interface that links your sales DB and CRM with the shipment providers in your region. Also the auto-creation of labels works very well and speedy! Cons Although the UX interface is already quite good, the process to create tickets and send packages could be a bit more intuïtive. Review Source Sjoerd T. Owner Retail Used the software for: Less than 6 months ### "Nice integration tool with your webshop and easy printing labels" January 4, 2021 5.0 Very easy to use tool. This will save me time and money. Pros Easy to use is the installation and api integration with your webshop. Also easy printing labels Cons Least I like the comparison of the shipping rates in one overview. So from all the forwarding agents. But the rates are in the solution. Review Source RV Raffaele V. TITOLARE Consumer Electronics Used the software for: Less than 6 months ### "TANTO POTENZIALE IN CRESCITA - PICCOLE SBAVATURE" May 22, 2025 4.0 Il sito è ben fatto e lo consiglio per chi diciamo può fare almeno di alcune cose , ma cercano sempre di migliorarsi per dare un esperienza fruibile ai loro clienti . Pros La piattaforma SENDCLOUD è abbastanza veloce la piattaforma e molto leggera per i caricamenti ecc. e questo ovviamente è un punto a favore per la velocità di esecuzione e rallentamentipari a 0. Cons Purtroppo non si vede il titolo e la foto nella parte degli ordini ( non pack and go ) quindi questa cosa tende meno intuitiva la parte di panoramica genarale. Switched from [Isendu](https://www.capterra.com/p/206694/Isendu/) Prchè il sito ISEND ha chiuso e siamo stati migrati li . Review Source CS Cristian S. imprenditore Retail Used the software for: 6-12 months ### "Fate attenzione ai supplementi! Vi truffano!" April 21, 2025 1.0 ATTENZIONE AI SUPPLEMENTI CHE TROVATE SULLE FATTURE! Sono cliente da circa 6 mesi, e all'inizio tutto andava bene. Poi quando hanno consolidato il cliente sono iniziati i problemi. Ogni fattura vengono addebitati supplementi che loro attribuiscono al corriere che pesa i colli e applica dei surplus perchè riscontra differnze di peso, fra peso dichiarato e peso reale. Abbiamo aperto diversi reclami, sempre inascoltati. Per poter procedere con la risoluzione ti viene richiesta una foto del pacco con tutte le misure e un metro appoggiato che ne dimostri che la misura dichiarata è quella corretta. Ora, ve bene che la stupidità umana non ha limiti, ma come posso avere tali fotografie se il pacco è stato spedito 30 giorni fa? Ad ogni spedizione dovrei fare le foto con il metro appoggiato e tenere un archivio in caso di necessità? Quanto tempo andrei a sprecare per questa attività? Fate molta attenzione perchè i supplementi sono molto alti anche di 30/40 euro a spedizione. Chiaramente abbiamo cercato di stare più attenti possibile per non incorrere in questo problema ma ogni volta si ripresenta e alla fine le loro tariffe basse si rivelano molto più alte di altri corrieri. facciamo ecommerce da 25 anni, quindi non siamo dei pivelli in materia e sappiamo di cosa parliamo. Non si riesce a comunicare in maniera diretta con queste persone e si perde davvero molto tempo a cercare di risolvere i problemi. Ora torneremo al nostro vecchio sistema e dopo l'ennesima presa in giro, li abbandoniamo definitivamente. Pensateci bene! Pros nessuno, inizialmente ti seguono bene per prendere il cliente e poi ti abbandonano. Non è un azienda seria Cons E' impossibile risolvere i problemi! Hanno sempre ragione loro oppure ti chiedono materiale che sanno benissimo che non può essere dimostrato per tutelarsi. Review Source Juliana S. SEO Manager Consumer Goods Used the software for: 6-12 months ### "Un avance para la logística de una pequeña tienda online" June 7, 2023 5.0 En general la experiencia ha sido buena hasta el momento para gestionar envíos de una pequeña tienda en Prestashop. Pros Que se integra fácilmente en plataformas como Prestashop, y ha permitido reducir tiempos y costes en la gestión de los envíos. Cons Aun faltan opciones a la plataforma para hacerla más funcional, como personalización de etiquetas, filtros en el listado de pedidos y la atención al cliente. Reason for choosing Sendcloud Facilidad de uso e implementación. Review Source BH Bob H. Enterpreneur Hospital & Health Care Used the software for: 1-2 years ### "Sendcloud is an easy to use tool " January 3, 2021 5.0 Very good. Pros Soundcloud is easy to connect to your webshop, saves a lot of time and has had no bugs/downtime during my use. Cons There were no problems in using soundcloud in the past 1,5 years. Reason for choosing Sendcloud \- Review Source LS Lisa S. Small Business Owner Arts and Crafts Used the software for: Less than 6 months ### "Best shipping management tool available" January 7, 2021 5.0 I save lots of time labeling my packages, and I save money aswel! It's easy for my clients to track the package Pros Sendcloud saves me lots of time and money! You can easily access and see all shipping businesses and its prices. It's made super easy to print all in one batch. It connects wonderful with my Etsy account Cons At first it took me a while to understand everything and how it's used. But when you're past that, shipping and labeling has never been this fast and convenient Review Source CM Claire M. Owner Cosmetics Used the software for: Less than 6 months ### "Send cloud review" November 1, 2021 5.0 Like how easy it is Pros Love that it prints labels automatically for you Cons None I like it all so easy to use ... . Review Source MJ Melanie J. Ceo Retail Used the software for: Less than 6 months ### "Very easy and helpfull" January 13, 2021 5.0 It's a great time saver when you ship a lot of parcels. Pros The interface, how easy it is to use it. There are a lot of options to choose from. Cons I don't have any negative things to say about Sendcloud. I'm just a very satisfied user. Reason for choosing Sendcloud My friends where using it. Review Source RH Rick H. Owner Food & Beverages Used the software for: I used a free trial ### "Sendcloud good system!" January 5, 2021 4.0 Pros Sendcloud is very easy to intergrate with your webshop. Its done in a few clicks. Making sending labels is very easy. Cons I am using this software only a few days now and I don't have anything that I don't like at this moment. Review Source CS Cathy S. DGA Retail Used the software for: Less than 6 months ### "Easy to use" February 17, 2021 5.0 Pros Easy to use and helpful. Would definitely recommend. Cons So far, nothing. I have been using it since a month and haven’t come across any diffuculties. Review Source WV Wouter V. CEO Retail Used the software for: Less than 6 months ### "Speeds up my daily work" May 18, 2021 5.0 Pros The integration with WooCommerce makes SendCloud so great for me. Once an order has arrived, all I need to do is click on create label and print it. This saves me a lot of time when running my shop. The overal experience and usability is also very good. Definitely would recommend it! Cons Not really any issues. Perhaps, it would be nice if SendCloud invoices could be grouped which would mean less admin on my side. Review Source AV Arlinda V. Owner Retail Used the software for: 6-12 months ### "Nice service for easy sending of your packages" April 4, 2021 5.0 I can easily send my orders with sendcloud, the address of my customers are automatically appearing at my sendcloud dashboard. Pros Free for small companies, and easy integration in webshop Cons No option for sending letters, the price for small customers are sometimes higher. Reason for choosing Sendcloud I like to pay at a monthly base, and i do not want to type the addresses myself. Review Source AD Angels D. Eigenaar Wholesale Used the software for: Less than 6 months ### "Very good and easy to use" November 30, 2020 4.0 Very easy using system. Till now no problems Pros I was looking for a good system . Then I discover send cloud. I am very happy with it. So i surely recommend it. Cons Sorry nothing till now. Maybe it will come. But I am really satisfy. Reason for choosing Sendcloud Good price and easy to use Review Source CB Cor B. Fotograaf Photography Used the software for: Less than 6 months ### "The best" May 4, 2021 5.0 i am not missing anything, i have no problems with the software Pros user convenience, clear , the links work perfectly Cons I don't miss anything, it's just fine I don't want anything else anymore Review Source PS Petya S. owner Retail Used the software for: Less than 6 months ### "Alenika" April 14, 2021 5.0 shiping my products to my clients Pros easy to work, clear, all for my delivery on one place Cons it was no so clear how is it working in the beging \*at the start( Reason for choosing Sendcloud recommended Review Source MA Matthieu A. e-commerce manager Apparel & Fashion Used the software for: Less than 6 months ### "Nice and fast platform." February 11, 2021 5.0 we are happy overall Pros works quickly, smooth and efficiently.. Cons it would be handy to make 2 different return templates Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.