--- title: "Genuity IT Admin Suite Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Genuity IT Admin Suite Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more." source_url: "https://www.capterra.com/p/189667/Genuity-IT-Admin-Suite/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Genuity IT Admin Suite Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Genuity IT Admin Suite ## What is Genuity IT Admin Suite? Genuity's tools help IT leaders navigate the IT market with our full IT platform: Genuity gives you centralized visibility for every company asset. Know what you own, who has them, the condition they¿re in¿all in a real-time dashboard. Visibility: Have a clear record of your IT assets to keep your usage and costs transparent. Actionable Insights: Keep track of warranties, performance, even bugs. When it¿s time to upgrade, save big in our marketplace. ## What is Genuity IT Admin Suite used for? [IT Management](https://www.capterra.com/it-management-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29.99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Help Desk / 2025 - IT Asset Management / 2025 - IT Management / 2025 Do you work for Genuity IT Admin Suite?[Manage this product listing](https://www.g2.com/products/genuity/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Genuity IT Admin Suite 4.6 (17) VS. [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $29.99 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (17) Ease Of Use 4.6 (792) Value For Money 4.9 (17) Value For Money 4.4 (713) Customer Service 4.8 (17) Customer Service 4.5 (745) ## Genuity IT Admin Suite alternatives Highest Rated [4.7 (300)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (139)](https://www.capterra.com/p/136727/Reftab/reviews/) Starting price $31.25 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (528)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (146)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about Genuity IT Admin Suite Overview ### Which roles and teams benefit most from Genuity IT Admin Suite? Genuity IT Admin Suite is most used by IT managers, administrators, network teams, and service desk analysts who track hardware, software, vendors, and support requests. IT directors, technology leaders, and CTOs use reporting and spend data for planning and oversight, while finance teams monitor technology costs and renewals. Answer based on 17 reviews Overview ### What company size and industries is Genuity IT Admin Suite built for? Genuity IT Admin Suite is designed for SMB and mid-market businesses, with small businesses representing 71% of reviewers. Midsize companies account for 24% and enterprises 6%. Its leading reviewer industries are Computer Software, Education Management, and Non-Profit Organization Management, each representing 12% of reviews. Answer based on 17 reviews Features and Usability ### What are the key features of Genuity IT Admin Suite? Genuity IT Admin Suite offers IT asset management, asset lifecycle management, automated discovery, inventory tracking, and configuration management for device and software oversight. It also includes support ticket management, workflow management, role-based permissions, compliance management, reporting and analytics, and billing, chargeback, and spend control tools. Integrations ### Which third-party tools and platforms does Genuity IT Admin Suite integrate with? Genuity IT Admin Suite integrates with Docusign, Google Workspace, and Microsoft 365. These catalog integrations cover document signing and core productivity suites, giving teams direct connections to widely used business tools. Getting Started and Support ### What training and onboarding options does Genuity IT Admin Suite offer? Genuity IT Admin Suite provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer reference material for self-paced learning and feature review. Getting Started and Support ### What customer support options does Genuity IT Admin Suite offer? Genuity IT Admin Suite provides email/help desk, a knowledge base, phone support, and chat. No reviewer feedback about support is available, so user experience with response times, helpfulness, or common frustrations cannot be described from the catalog data. ## Features AI summary Based on 2,375 IT Asset Management reviews Capterra data shows that buyers of IT Asset Management software rank the following features as their top priorities: - **Inventory Management** (**49%** of reviewers rated this feature as critical) - **Asset Tracking** (**49%**) - **Incident Management** (**48%**) Genuity IT Admin Suite supports **Inventory Management** and **Asset Tracking**, giving IT teams a clear view of hardware and software assets while helping them monitor asset location, status, and usage over time. However, it does not offer **Incident Management**. Instead, it provides other features that reviewers also rate as important, including **Support Ticket Management** (**52%**), **Access Controls/Permissions** (**36%**), and **Alerts/Notifications** (**33%**), helping businesses manage service requests, control user access, and stay aware of issues as they arise. Inventory Management 4.6 (9) 111.11% of 9 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Asset Tracking 4.1 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Support Ticket Management 4.5 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Access Controls/Permissions 4.4 (5) 140.00% of 5 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Alerts/Notifications 4.7 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Ticket Management 4.7 (14) 92.86% of 14 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Genuity IT Admin Suite 78 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Automated Discovery: Automatically identify systems to be monitored - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing for Data: Billing for data services - Billing for Voice: Billing for voice services - Budgeting/Forecasting: Create budgets based on historical data and future projections - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Chargeback Tracking: Track usage and chargeback for disputed transactions/expenses - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contact Management: Manage, organize, and store contact information - Contract Negotiation: Dialogue between two or more parties to resolve points of difference and agree on a set of legally binding terms - Contract/License Management: Track, store, and access client contracts or licenses - Cost Analysis: Analyze and calculate business costs - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Fixed Line Compatibility: Compatible with fixed-line (cable) telecommunication systems - Forecasting: Form predictions based on past and present data/trends - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - License Management: Track and organize the number of licenses available to the organization - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Renewal Management: Manage and track the renewal process for various services, subscriptions, contracts, or licenses - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Requisition Management: Review, approve and cancel requests for goods/services to be purchased - SaaS Operations Management: Manage and optimize an organization’s use of SaaS applications. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Spend Analysis: Review and uncover trends in spending activity - Spend Control: Set allowances and ensure employees don't spend more than the allotted amounts - Spend Management: Track the amount of money spent on a certain product or with a certain supplier - Status Tracking: Track the status over time for a request, process, asset, or transaction - Subscription Management: Process of managing customer subscription lifecycle for a recurring service or a product - Supplier Management: Manage all supplier data and operations - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (17) 4.4 Based on 17 reviews ## Pricing Value for money 4.9 (17) Free Trial Free Version Basic $29.99 Flat Rate,Per Month Value for money 4.9 (17) 4.9 Based on 17 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Docusign](https://www.capterra.com/p/121506/Docusign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (17) 4.8 Based on 17 reviews ## User reviews Overall rating 4.6 Based on 17 reviews Filter by rating Counts reflect reviews available in this feed. 5(11) 4(6) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Justin G. Director of IT Used the software for: 1-3 years ### "Genuity is a great single pane of glass" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 8, 2024 Overall, Genuity has added value to my organization. Pros Genuity rolls a bunch of IT softwares into a single platform. They are rapidly adding new features to parity rival solutions. Their support team is top tier and very engaging. Cons Lacking some features. Several modules are lacking features accomplished by other solutions. While it still has a long way to go to be a full ITIL/ITAM solution, they are pumping out new features very quickly. Arnissa B. Director Of Information Technology Used the software for: 1-3 years ### "Genuity is awesome!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2023 Pros This program is amazing and for a great price. It is easy to use and has everything integrated. I don't have to purchase a separate package for Asset Management or Saas options. I'm able to track what contracts are up for renewal. They listen to the user base as well. If you have any idea, you have a way to submit it, and they make their best attempt to implement that idea into the program. Cons I haven't found anything to dislike about this program. LIN J. Finance Used the software for: 3-5 years ### "A good IT management tool " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 6, 2024 Overall Genuity is a good tool for small and medium size companies, but still has room for improvement, such as integrate with other systems Pros The implementation is very smooth, didn't take too much time and efforts. The product itself is user-friendly. Even if someone is not tech savvy, they would be able to use it in a short time without much training. it helps us to manage and monitor the contracts, subscriptions, assets, etc, flexible and versatile Cons I hope Genuity can be integrated with more accounting system to make it easier to track and update info. We had to import the info from our accounting system to Genuity manually, which is not productive SM Scott M. CTO Used the software for: 1-3 years ### "We feel we made a good decision and still do" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 30, 2024 Very good, thou it was not as robust as perhaps a few others they have excellent support and are open to suggestions in making it better. They also have other services that we have since used that add to the value of the relationship. Pros Genuity has a much more graphical interface and is easy to use and has added to our productivity in addressing incoming tickets. Cons There were a few things that they didn't have but they have made adjustments per our requests and are continuing to embrace the difference is between them and their competitors so as to make themselves a more well-rounded solution. TH Troy H. Senior Service Desk Analyst Used the software for: 1-3 years ### "Genuity = Cost, Value and Simplicty" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 30, 2024 Pros Low monthly cost, Low overhead for implementation and maintenance. Very easy to use and customize. Cons Help Desk Ticketing - Some simple ticket handling features would make this so much better. Needs to follow ITIL framework. Real Time Notifications - only has very basic monitoring. Samuel H. Director of Technology Used the software for: 1-3 years ### "Get the most bang for your buck!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2023 Very good. They are helpful, and the service was easy to implement. I like that they listen to your suggestions, and if they get enough requests for it, add it in a future update. Pros Easy to use, excellent customer support, constantly improving by adding new features, COST, ease of implementation. Cons Poor mobile web support, there is no way to differentiate between staff and students, meaning you cannot create groups to place people in. JN Jon N. IT Manager Used the software for: Less than 1 year ### "Genuity is not just great for the price, it's great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 10, 2024 Pros The ease of implementation and use are great. The UI made it easy for non-IT users to upload contracts and put in the necessary information to consolidate our data. Cons The asset mgmt still needs a lot of work to be what I consider quick and efficient. LI Librarian Librarian Used the software for: 1-3 years ### "Genuity IT Admin Suite is ideal for software as a service implementation." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 26, 2021 My institution has deployed MIS solution using the software. Pros My institution deployed a management information system (MIS) to stakeholders in social work. Genuity IT Admin Suite supports the Enterprise application with various tools including ticket management, alerts, dashboard, and license management. Using Ticket Management feature, Genuity IT Admin Suite records all instances in which stakeholders interact with my institution's MIS, making it easier for customer service reps to resolve any issues. The essence of alert feature in Genuity IT Admin Suite is to view notifications about potential issues within our domain and take action. A notable action involves blocking users who swpict compromised credentials. Dashboard feature in Genuity IT Admin Suite has been a key to my institution's MIS to be user friendly. With the help of IT reporting feature, the IT department in my organisation gathers all data in a single point-of-truth where it is efficiently analysed and be able to assess the status of progress in achieving departmental and overall institutional goals. The feature is essentially used by IT department in my organization to know which items are in stock, how much of them there are, and where they are located Being a cloud implementation, Genuity IT Admin Suite makes use of access control or permission feature, such as use of log in credentials, to give access to only authorised users. Cons I wish the software could support Android and iPhone devices JP Juan P. Network Administrator Used the software for: 3-5 years ### "Great IT Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2024 Pros I love the ease of use and the tickets system. Cuustomer support is also great and quick on resloving any issues. Daily use is amazing. Implementation is all of our system is awesome and the integration. Cons There is nothing to dislike about Genuity system. BP Brian P. IT Security Safety Manager Used the software for: Less than 1 year ### "Genuity Features at a Value" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 22, 2024 This software suite has been very helpful getting some options checked off that we struggled to accomplish with free services that we were trying to use offered bu other companies. Pros We really like how there is a lot of features that are at a great value over many other companies with similar options. Cons There are a few things that we needed to contact Genuity to understand how to use properly. Mainly this was due to our lack of understanding more than anything. [View all Reviews](https://www.capterra.com/p/189667/Genuity-IT-Admin-Suite/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.