# SmartCompliance Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SmartCompliance the right Compliance solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/189672/SmartCompliance/reviews --- SmartCompliance 4.5 (31) [View alternatives](https://www.capterra.com/p/189672/SmartCompliance/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SmartCompliance Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews MT MIRIAM T CSRInsurance, 11 - 50 employeesUsed the software for: 6-12 months. “We where really excited to get rolling with smart compliance as the other compliance system we've been using in the past was really not helpful in trying to make the system work for our benefit and we where told when we investigated in Smartcompliance that this system will do the trick!!“ February 18, 2021 AS Alan S Divisional ControllerWholesale, 201 - 500 employeesUsed the software for: 6-12 months. “The combination of features, price, usability, and scale fit well with our goals.“ September 16, 2020 ## Showing most helpful reviews Showing 1-25 of 31 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amy N. Executive Assistant Insurance Used the software for: 1-2 years ### "Smart Compliance system" September 10, 2020 5.0 Pros It works on its own! Love the fact it watches the dates and sends notices of non compliance to clients. Cons Not much. I love the system. Everyday emails really get the clients to respond Review Source NR Nicholean R. Corporate Paralegal Utilities Used the software for: Less than 6 months ### "SmartCompliance is work Smart not Hard!!!" October 29, 2020 5.0 I am very pleased with my overall experience. It is to replace my original method of keeping up with my subcontractors by spreadsheet. I am not a Smart Compliance pro yet but I am able to get the work added and done that is of most importance. Pros I am able to keep all of my subcontractors in one program and keep up whether or not they are in compliance. I can generate reports to send to my service centers in regard to the compliance of their subcontractors and I can also keep up whether the subcontractors are in compliance by evaluation of their documents or whether I place them in compliance until their documents are expired. Cons I am unable to generate reports on what the deficiencies are of my subcontractors and I can not figure out how to add a new document by making the document myself. That is very confusing. I wanted to be able to upload the subcontractors license in the license tab but am unable to figure out how to generate the document to add to it. Reason for choosing SmartCompliance This product was chosen by my boss to try to ease my load of my subcontractors compliance issues. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We are trying to find an easier, less complicated and less time consuming way to load and keep track of all of the subcontractors and their compliance. Review Source RA Rich A. Financial Analyst Oil & Energy Used the software for: 2+ years ### "Average" September 10, 2020 3.0 Average at best. Pros The certificate compliance feature works well. The ability to customize the requirements is easy and a good feature. Once our admin got over the hurdle of learning the functionality of the software it's worked well for them. Cons We do not use the communication feature which sends emails to vendors letting them know their compliance status. It was to cumbersome for us and the vendor. We have had times when the software is not working properly, for example, two days ago I put in a help desk ticket and still do not have resolution. Because of this I'm unable to distribute summarized compliance reports. Reason for choosing SmartCompliance We liked the ability to make changes to our requirements. We also thought the email feature to vendors was going to work for us. liked the overall appearance. Review Source DM DARLENE M. EXECUTIVE-VICE PRESIDENT Construction Used the software for: 6-12 months ### "WIMCO LOVE'S SMARTCOMPLIANCE - IT TOOK THE DRUGERY OUT OF MANAGING DOCUMENTS" July 1, 2021 5.0 WONDERFUL. IT HAS BEEN A HUGE TIMESAVER FOR OUR ENTIRE TEAM. THE DRAG AND DROP FEATURE IS WONDERFUL AND THE OCR CAPABILITY IS 2ND TO NONE. THE SUPPORT TEAM IS BY FAR ONE OF THE MOST RESPONSIVE AND FRIENDLY GROUP OF PEOPLE I HAVE EVER DEALT WITH AND I HAVE BEEN IN THIS BUSINESS FOR ALMOST 45 YEARS. I HAVE YET TO COMMUNICATE WITH ANYONE THAT WASN'T A JOY TO TALK AND WORK WITH. Pros THE EASE OF USE, FUNCTIONALITY, CENTRALIZED DATABASE, CUSTOMIZATION CAPABILITIES, AND RESPONSIVENESS. Cons NOT BEING ABLE TO MARK 'DOCUMENTS' AS INCOMPLIANCE. WE REQUIRE SIGNED SUBCONTRACTS, INSURANCE CERTIFICATES, DISCLOSURE POLICIES, AND SOMETIMES A SALES TAX AFFIDAVIT BEFORE A COMPANY IS 100% IN COMPLIANCE ON A PROJECT. IF A COMPANY HAS ALL BUT THEIR SALES TAX AFFFIDAVIT, WE WOULD LOVE TO BE ABLE TO FLAG THE OTHERS AS INCOMPLIANCE AND REMOVE THEM FROM NOTIFICATIONS. EVEN THOUGH THEY ARE FLAGGED WITH A GREEN CHECKMARK, HAVING THEM ON THE LIST CONFUSES A LOT OF OUR SUBCONTRACTORS. Reason for choosing SmartCompliance SMARTCOMPLIANCE WAS THE ONE GEARED TOWARDS THE CONSTRUCTION INDUSTRY WITH PROJECT LEVEL DETAIL OPTIONS. Review Source LW Laila W. Contract Administrator Construction Used the software for: 1-2 years ### "Comments" October 29, 2020 4.0 I like it, but it has been challenging to get it set up correctly to use it to its fullest potential. We are the end user of the program in terms of it is for us but we are not the ones actually doing the review and processing of certs in SmartCompliance. We are still working on refining the process. I see the potential in the program and love it but I am not fully ingrained on the process side to understand and potentially guide in the way to possibly set up for efficient and effective processing. Pros I like the setup for our projects, ease of adding new companies and the visual display of compliance status. Cons I dislike the dashboards. I do not think they useful in telling us who we really need to address. Hard to read. Notices issued to subs are challenging for them to follow and understand the deficiencies. Some is do the them not reading it, others is all the boxes under the heading. We have been trying to get an export/import feature to work with our accounting system so that we can easily update our records. this has been in programming for several months. Reason for choosing SmartCompliance Recommended by our insurance agent who is responsible for the daily review and processing of the insurance certificates. Review Source MC Megan C. Credit Master Assitant Business Supplies and Equipment Used the software for: 2+ years ### "H&E daily usage " October 29, 2020 4.0 I feel like Smart Compliance is very useful and has given our insurance department a major organizational upgrade in the way we track, enter, and over all functionality of the department. Pros I like that the certificates can be centrally located and the ability to have real time accuracy on coverage. I can pull a report and enter the coverage listed into our companies system. It is a very simple format and user friendly. Cons The least favorite thing is that there are frequent errors on the software. The system is often down for a whole day to a week and a half, at minimum, three times a year. It creates a very heavy backlog when it is up an running again. That is my biggest complaint. Review Source AS Alan S. Divisional Controller Wholesale Used the software for: 6-12 months ### "Vendor COI Management - Multi Entity" September 16, 2020 5.0 We had a unique experience in that we started an implementation project then had major department turnover that forced us to abandon the project for about 9 months. We did struggle with getting the project started again because our rep was simply not communicating with us. In the end, he apologized and did help us get the project restarted. Implementation was easy and they had good communication throughout the process. We've had a couple of post implementation issues arise and the support has been timely and helpful. Overall, it's a testament to the software that we didn't leave for another tool when our rep didn't communicate with us for 3 months. Pros I liked the package that it provided for us. The combination of features, price, usability, and scale fit well with our goals. We were very focused on managing vendor COIs, so automated e-mails, compliance reporting, and pricing that was based on the vendor count, versus a document count. With multiple entities we didn't want to balloon our costs because of having several COIs per entity per vendor. Cons The search features in the software are not ideal, along with no option to view all accounts in one screen. The UI is clean but not always user friendly or modern in its appearance. Reason for choosing SmartCompliance It was due to the value that SmartCompliance provided. It had the features we need at a price point that supported our budget. Review Source BC Brett C. Vice President - Risk Management Insurance Used the software for: 6-12 months ### "COI Software Evaluator" September 11, 2020 5.0 The staff has been excellent. They understand our unique situation and most IMPORTANTLY - LISTEN. They are problem solvers! Pros We were able to custom design the areas of analysis and evaluation. This is critical to our operations and our Risk Transfer Program. The results aid us and our members in obtaining proper Risk Transfers and know that the limits and other specifications are 100% correct. Cons It took a little longer than expected to get the software up and running. However, the time investment was well work the results. Reason for choosing SmartCompliance Customization and the SmartCompliance Team. The cost was very competitive and was not a primary driver. We needed a solution. This solution has allowed us to increase our review capacity without sacrificing accuracy and adding to staff. Review Source MT MIRIAM T. CSR Insurance Used the software for: 6-12 months ### "The use of smart compliance " February 18, 2021 4.0 overal smart compliance is good we wish it coudl be better and have our requests fulfilled. Pros We where really excited to get rolling with smart compliance as the other compliance system we've been using in the past was really not helpful in trying to make the system work for our benefit and we where told when we investigated in Smartcompliance that this system will do the trick!! so far smart compliance has come a long way from where we started. i hope to intergrate the other clients with smart very soon. Cons it takes way to long for any request to be filled. in addition smart compliance changed their email template for auto-notification and it is so awesomely awful its so confusing to the client to read and understand what we want from them hope they cchange it fast. Review Source NS Nicole S. Brand Manager Insurance Used the software for: 2+ years ### "Love it" September 10, 2020 4.0 Would reccomend to anyone that asked! I need this software in work life! Pros This has been a lifesaver for us. The ease to navigate through the system is pretty simple. The different reports it will generate is outstanding. I use SmartComplaince several times as day. Cons There are a couple of reports we could use that are not available Review Source AM Anil M. Procurement Government Administration Used the software for: Less than 6 months ### "SmartCompliance Experience" November 10, 2020 4.0 No complaints. Pros Easiness is the key besides functionality. Cons Initial understanding of software, however, one exercise makes the difference. Review Source SC Sierra C. Risk Management Associate Construction Used the software for: 6-12 months ### "Great Daily Vendor Management Program" September 10, 2020 5.0 The system is great for day-to-day monitoring of hundred of vendors, where we have several different types of vendor classifications, in use by several different subsidiaries. Pros The features that allow vendors to upload their own documents, allow admin as well as subsidiaries access the site, and the ability to customize what each subsidiary is able to view and edit in the system. Cons The one issue we came across was the auto reading of certificates, some areas are very specific in how it needs to be entered in order for it to be recognized in the system. This required going back and manually editing either the information on the certificate or the requirement groups themselves. Review Source MF Michelle F. Compliance Specialist Construction Used the software for: 2+ years ### "Wonderful product" September 11, 2020 5.0 Pros Product is easy to use; customer service is superb. Makes tracking subcontractor compliance much easier. Cons No real cons; always room for improvement, and improvement is always happening. Reason for choosing SmartCompliance SmartCompliance does a better job of actually TRACKING expiration dates of insurance certs, licenses, etc. than other products. Review Source AO Ashley O. Risk Management Assistant Maritime Used the software for: 6-12 months ### "SC Ports Authority Review " September 14, 2020 5.0 My overall experience with Smart Compliance has been positive. Everyone has been very responsive and the transition from my old system was very seamless. Pros I really like the ability to have automatic notifications and OCR capabilities. Cons There are some aspects that would be helpful such as the OCR sometimes has some trouble reading some COIs. Also the ability to create custom reports would be nice. Reason for choosing SmartCompliance Smart Compliance provided all of the features we need with the price that we were comfortable with. Review Source LP Laurie P. Claim Rep Insurance Used the software for: Less than 6 months ### "New to SmartCompliance" February 18, 2021 4.0 Pros If it weren't for the introductory training I received, I wouldn't have been able to figure out how to operate SmartCompliance on my own by clicking around and looking at things. I still have a lot to learn and just submitted a list of questions to try and learn more. I'm sure there are a lot of features that are available, I just haven't been introduced to them yet nor have I discovered it on my own. Cons Of the few documents I've uploaded, the majority of them are not being read by the system and I have to manually enter the information. I'd say 80% of the documents fail. When the system is able to read the document it misreads the document and puts check marks in categories that aren't marked on the actual document. As a new user, I feel like it would be helpful if there would be a way to "highlight" the tab/category I'm currently operating in. When I received the training introduction I had trouble recalling the path that I needed to take to get to where I wanted to go and had to review the recording of the training and make notes so I can remember. I Review Source KF Kevin F. Lease Administrator Commercial Real Estate Used the software for: 1-2 years ### "A godsend" January 15, 2021 5.0 Pros Takes the hassle out of maintaining insurance certificates for the tenants in my portfolio. In 2021, nobody has time for that, and this is a tech solution that has saved me so much time, improved compliance, and allowed me to focus on other areas. Can’t imagine being without it. Cons Can’t think of anything to put here. It’s great. Review Source DB DAWN B. Project Accounting Civil Engineering Used the software for: 6-12 months ### "Good Product selected from our accounting department." November 9, 2020 5.0 Very pleased with it Pros I like it because it faster scans most of the information. Also adds it from the template for me so I don't have as much Data Entry to do. This way I save a lot of time. Cons It will read words and numbers that are not there or will cross over the line into the next section to pull information into the wrong spot. Reason for choosing SmartCompliance Not sure why the company chose it, but sure glad they did! Review Source HS Heather S. Compliance Manager Consumer Goods Used the software for: 1-2 years ### "SmartCompliance " October 29, 2020 4.0 We recently upgraded from self service to full service and I am very happy with the customer service I am receiving. Pros The system is fairly easy to learn and use. Cons The reader is not always able to read certificates and the reporting and searching systems could be improved. Reason for choosing SmartCompliance The full service option was a huge bonus. Review Source cN christopher N. Contract Analyst Construction Used the software for: 1-2 years ### "Great product" February 18, 2021 5.0 Able to procure provided certificates in a quick manner. Pros Product is easy to use. I work remotely and havent had any issue I couldnt figure out. Cons There is a lag time when trying to search with speed. But not enough of an issue. Review Source BB Bailey B. Contract Administrator Facilities Services Used the software for: 6-12 months ### "Smart Compliance Daily User" January 14, 2021 4.0 Much more organized system that what we were previously coordinating for insurance documentation. Streamlined and simple. Data collection useful. Pros Clean Interface, easy to operate overall. Cons The OCR feature for scanning new uploads is faulty. Rarely picks up the document information properly. Leads to lots of manual scripting and time devoted to uploads. Review Source PP Padraic P. Contract Analyst Facilities Services Used the software for: 1-2 years ### "My Review" April 6, 2021 4.0 I like it. Pros The Search Engine helps save a lot of time. Cons Should be easier to make the request to Send from Agent. Multiple times. Review Source ER Esty R. Director of Operations Insurance Used the software for: 1-2 years ### "Great Products" September 10, 2020 4.0 Great Pros Auto follow ups & ability to customize the program Cons Often has system errors when uploading attachments & emails not going out of the system Reason for choosing SmartCompliance Pricing & ability to customize the program to serve the needs of our clients Review Source KM Kristin M. Risk Manager Construction Used the software for: 6-12 months ### "PCCI " September 10, 2020 5.0 Pros Its easy to give users access Its easy to check on compliance Its easy to create new requirement groups Cons I wish it would tie into our current SAP system. Review Source SK Samantha K. Project Accountant Construction Used the software for: 6-12 months ### "Definitely a great start - bet it gets even better!" September 10, 2020 4.0 Pros Great at a glance compliance reporting. Cons Integration with our software has been cumbersome, would like to see a waiver tracking feature at some point? Review Source RE Ryan E. Director of Operations Insurance Used the software for: 1-2 years ### "Great Tool" October 10, 2020 4.0 Pros This product has made our clients’ life easier by providing a single location for all of their cert tracking and analysis. Cons Very few cons around the system, but it does take consistent dedication to get the program up and running and then to continuously maintain. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.