--- title: "TellusFirst Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TellusFirst Software - reviews, pricing plans, popular comparisons to other Forms Automation products and more." source_url: "https://www.capterra.com/p/189741/TellusFirst/" page_type: "product" language: "en" --- # TellusFirst Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) TellusFirst ## What is TellusFirst? TellUsFirst puts the power of feedback into your customers' hands. It allows them to use their smartphone to deliver insightful comments in real-time about their shopping experience allowing you to continuously improve your business. The system also allows you to build your own customer surveys to get the answers to the questions that matter to your business and it provides instant measurements of your customers' Happiness Index (using smiley face clicks) and a measure of your NPS. ## What is TellusFirst used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Forms Automation](https://www.capterra.com/forms-automation-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TellusFirst?[Manage this product listing](https://www.g2.com/products/tellusfirst/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TellusFirst 0.0 VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price Contact vendor Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (10,499) Value For Money 0.0 (0) Value For Money 4.4 (6,536) Customer Service 0.0 (0) Customer Service 4.3 (5,845) ## TellusFirst alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about TellusFirst Overview ### What company size and specific industries is TellusFirst built for? TellusFirst is designed for organizations in retail, hospitality, HORECA, travel, tourism, airport operations, and hospitals. The target company size is not specified, but the product is positioned for businesses and institutions in these service-focused sectors that need a solution for customer-facing operations. Features and Usability ### What are the key features of TellusFirst? TellusFirst offers complaint monitoring and feedback management for collecting and organizing customer input, plus survey and poll management for gathering responses. It includes real-time analytics, real-time reporting, customizable reports, and reporting and statistics, along with customizable branding for aligning surveys and feedback forms with a company’s visual identity. Getting Started and Support ### What training and onboarding options does TellusFirst offer? TellusFirst provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online options support guided instruction, while documentation and videos offer self-paced reference material for setup, feature review, and ongoing learning. Getting Started and Support ### What customer support options does TellusFirst offer? TellusFirst offers Email/Help Desk, FAQ/Forum, Phone Support, and Chat for customer assistance. No reviewer feedback is available to describe response times or support quality, so the support experience is defined only by these listed channels. ## Features AI summary Based on 2,092 Forms Automation reviews Capterra data shows that buyers of customer satisfaction software rank the following features as their top priorities: - **Customer Experience Management** (**46%** of reviewers rated this feature as critical) - **Customizable Forms** (**45%**) - **Feedback Management** (**41%**) TellusFirst supports **Feedback Management**, which helps teams collect, review, and respond to customer input in a more organized way. However, it does not include **Customer Experience Management** or **Customizable Forms**. Instead, it offers **Survey/Poll Management** (**43%**) and **Reporting/Analytics** (**41%**), giving businesses other ways to gather customer opinions and track trends over time, helping teams make informed service improvements and better understand customer needs. Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Customizable Branding Add customized logos and colors to align with company branding Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Survey/Poll Management Create and administer polls and surveys Surveys & Feedback Gauge satisfaction and receive information for improvement and success TellusFirst 6 features ### All Features - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Customizable Branding: Add customized logos and colors to align with company branding - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success --- ## Pricing ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.