# TellusFirst Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about TellusFirst Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more. Source: https://www.capterra.com/p/189741/respond-io --- # TellusFirst Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) TellusFirst ## What is TellusFirst? TellUsFirst puts the power of feedback into your customers' hands. It allows them to use their smartphone to deliver insightful comments in real-time about their shopping experience allowing you to continuously improve your business. The system also allows you to build your own customer surveys to get the answers to the questions that matter to your business and it provides instant measurements of your customers' Happiness Index (using smiley face clicks) and a measure of your NPS. ## What is TellusFirst used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TellusFirst?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.seamscloud.com&name=TellusFirst) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TellusFirst 0.0 VS. [4.4 (4,081)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,605) Value For Money 0.0 (0) Value For Money 4.2 (2,660) Customer Service 0.0 (0) Customer Service 4.3 (2,768) ## TellusFirst alternatives [4.5 (736)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.9 (46)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (970)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about TellusFirst Overview ### What company size and specific industries is TellusFirst built for? TellusFirst is designed for businesses in retail, hospitality, HORECA, travel, tourism, airport, and hospital sectors. The vendor description does not specify a company size, so the product appears aimed at organizations across those industries rather than a particular small, mid-market, or enterprise segment. Features and Usability ### What are the key features of TellusFirst? TellusFirst offers complaint monitoring, feedback management, and survey/poll management for collecting and tracking customer input. It also includes customizable reports, customizable branding, and real-time analytics and reporting, plus reporting and statistics tools for measuring feedback trends and response data. Getting Started and Support ### What training and onboarding options does TellusFirst offer? TellusFirst provides in-person training, live online sessions, documentation, and videos. In-person training supports direct instruction, live online sessions allow guided remote learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Survey/Poll Management Create and administer polls and surveys TellusFirst 4 features Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service View and track pertinent metrics to find patterns and gain insights from data Create and administer polls and surveys ## Pricing ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.