# Callbridge Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Callbridge the right Audio Conferencing solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/189929/Callbridge/reviews

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Callbridge

4.5 (26)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Callbridge

Ease of use

4.7

Customer Service

4.7

## Pros and Cons in Reviews

RS

Rita S

TherapistMental Health Care, Self-employedUsed the software for: Less than 6 months.

“I was drawn to Calbridge due to their great live customer support“

July 24, 2023

TC

Tim C

PastorReligious Institutions, Self-employedUsed the software for: More than 2 years.

“Callbridge is easy to use, and it's great to have a local phone number that many of our church members who do not have a computer can still join in.“

December 14, 2021

CS

Christoper S

Broadcast Innovation LeaderBroadcast Media, 51 - 200 employeesUsed the software for: 6-12 months.

“Ease of use, its customizability and support is second to none.“

December 14, 2021

## Showing most helpful reviews

Showing 1-25 of 26 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Kapil R.  
Managing Director  
Education Management  
Used the software for: 2+ years

### "The Best Conferencing Solution"

July 6, 2021

5.0

Our overall experience with CallBridge has been excellent. They are refreshingly different and deserve to go places.

Pros

I have been with the conferencing industry since 1996 and have used almost every other product in the market. Compared to their competitors, Callbridge is the best product. It is robust, sturdy, and has excellent support. It is also continuously updated and enhanced with new features. It is also inexpensive.

Cons

I would have preferred open API access to help us integrate applications.

Reason for choosing Callbridge

Better product and support

Review Source

Response from iotum

July 16, 2021

Thank you Kapil!

PT

Pastor T.  
Pastor  
Religious Institutions  
Used the software for: 1-2 years

### "A great communication for online church activities and team collaboration."

July 28, 2023

5.0

The product is really great. The thing that helped make my decision was the fact if I need help, I can call up and talk to someone. That is a big thing with me. Some of the companies, you have to send in a email or submit a ticket and they wait a day or two. I like being able to pick up the phone and call support.

Pros

I like to be able to schedule a meeting and send out the invites.

Cons

If I want someone to use the product, I have to log them in first and they can have a meeting on my behalf. If not, I am relegated to do everything.

Alternatives considered

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)

Reason for choosing Callbridge

The pricing tier for the features, the ease of configuring the product so our church could use and the fact that if I got stuck, I could call support. For me, it was an easy choice.

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)

The pricing tier for the features, the ease of configuring the product so our church could use and the fact that if I got stuck, I could call support. For me, it was an easy choice to switch.

Review Source

RS

Rita S.  
Therapist  
Mental Health Care  
Used the software for: Less than 6 months

### "Great Customer Support"

July 24, 2023

3.0

I have been somewhat satisfied with Callbridge. Their customer support keeps me here, but I wish that my sessions didn't freeze up as much as they do.

Pros

I was drawn to Calbridge due to their great live customer support

Cons

The video is not the best, frequently the person freezes

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

There was a problem with my ZOOM video. I could not get any decent customer service. They just kept sending me articles that I had already read. Finally they set up a live zoom call and the matter was resolved in 5 min. By then I had already switched

Review Source

JD

Julie D.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Board Meeting"

July 31, 2023

4.0

Pros

Easy to use. The directions are easy to understand

Cons

I think that zoom does everything that is needed and not as expensive

Alternatives considered

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

Reason for choosing Callbridge

Again it was already in place here.

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

This was the program that was bought for this organization

Review Source

MA

Miranda A.  
HR Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great Product and Ease of Access"

July 27, 2023

5.0

Pros

Callbridge has many great features! We use it for conducting interviews as the recording feature is crucial to maintain our records. It is very easy to chat with all of the participants or privately as well. It is useful to be able to chat with the participants in the waiting room to let them know if the meeting is running late, starting shortly, or any other information they may need before the meeting starts.

Cons

A previous feature on Callbridge was that you could change the waiting room music - there used to be holiday music around the Winter holiday season. I believe this feature was removed and it would be great to have it back!

Review Source

FB

Frieda B.  
President  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Streaming issues"

December 14, 2021

3.0

We don't use the system very often, and typically it works OK, however, lately, it's been VERY difficult to the point that we may no longer want to use it. We had an Annual General Meeting on Nov 17, and EVERYONE (26 participants) was freezing all the time, some people could not hear us, and voting (hands up) was impossible to assess as the chair of the meeting. We had another committee meeting yesterday Dec 13, with 5 participants only, and the echoing was impossible. So we switched to a Zoom meeting and had no problems at all. On another note, when copying the meeting details, why does it not copy the title of the meeting, but only the organization name?

Pros

Initial training we received was adequate.

Cons

Participants freezing and echoeing even double echo

Alternatives considered

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

Reason for choosing Callbridge

We were able to get the Callbridge product through Tech Soup, so price was the deciding factor.

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

We used to us personal Zoom accounts that are limited to 45 minutes, and limited number of participants.

Review Source

KL

Kelly L.  
Pastor  
Religious Institutions  
Used the software for: 6-12 months

### "Grateful to use Callbridge four times a week "

July 6, 2021

4.0

We are grateful for this product and I have no trouble recommending it. May I recommend that new users know how to teach their members how to mute and unmute themselves considering that land line phones have different features. I am aware that people have left our call because of background noise. I should state that we never use the video feature. Many of our members have been very grateful to be able to participate in our services during a time when they could not attend a local church so for that we are immensely grateful.

Pros

I can open a meeting from my cell phone in less than 60 seconds. With the touch of three points I am fully running. The ease of access is commendable. Several have remarked that they like being able to dial a local number to access our call even though they are in different provinces.

Cons

My greatest challenge is when I open the meeting and I am aware that others are on the call but no one can hear me. I leave the meeting without ending the meeting, come back in, enable my speaker, unmute everyone, again and again. There are times when I do not have to do this but there are times when I do it three and four times. Sometimes the other people on the call can hear me saying hello but I do not hear their response back and there are times when they do not hear me but they know I am on because they hear the automated voice saying that the calls are on muted, now unmuted, and muted etc. Several times I have ended the meeting and begin at the beginning to start a new meeting. What surprised me was that when I would “End of the meeting“, and start a new meeting, that I would re-enter the same call that the other people had not left. So even though I ended a call and started a new one but the people had not left the first call, I was able to join them without them having to dial-in again. We are not sure why but different members will have different sound quality. Some tell us that there is static on the line while others are saying their sound is perfect. Land line users seem to have better reception. While using my laptop I can still have the same problems but I found it disturbing when in the middle of a call my camera turned on without me touching my computer. This last Sunday during our service a member texted me advising me to mute everyone but nothing worked.

Reason for choosing Callbridge

Cost and your available features

Review Source

Response from iotum

July 16, 2021

Thank you so much Kelly!

aS

angel S.  
VP  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Callbridge: The Meeting Software you didn't know you need! (But you do!)"

July 19, 2023

4.0

Great customer service!

Pros

I love that it records and transcribes, allows breakouts and chat, and that it has the ability to set several hosts. Well rounded software

Cons

The chat lags, and sometimes the recording of a session WILL NOT CLOSE.

Reason for choosing Callbridge

Callbridge has more of teh features that we need (being able to record, to choose if folk join with or wihtout their cameras, offering a call in number for those that want to listen. etc.

Review Source

Mike K.  
Digital Marketing Specialist  
Computer Software  
Used the software for: 6-12 months

### "Callbridge is the best conferencing tool for online meeting"

December 16, 2021

5.0

Pros

Callbridge is an easy to use all-in-one audio and video conferencing tool that I use to meet with team members, clients and prospects. It has a browser-based technology so you don't have to download anything and it's very easy to set up. It has a bunch of features like screen sharing, meeting recording, whiteboards and ets and it's my default video conference software.

Cons

I use it daily and have not found any specific aspect that I don't like. It has been excellent for my needs and meetings.

Review Source

TC

Tim C.  
Pastor  
Religious Institutions  
Used the software for: 2+ years

### "Church using Callbridge"

December 14, 2021

5.0

We have been using Callbridge for church, and I love it. People can connect with us on their computer or on the phone. It has been fantastic for us during the Covid Season. I have also appreciated Callbridge prompt service. A few times, we have had some problems with the program, and Callbrdige were quick in fixing it. Great product, and I highly recommend it for any church.

Pros

Callbridge is easy to use, and it's great to have a local phone number that many of our church members who do not have a computer can still join in. It has worked well for our church services and Bible Study and prayer where everyone can be involved.

Cons

Sometimes the connection drops out, but this is more about peoples internet connection.

Review Source

SD

Sara D.  
Contracts, rights, and administration manager  
Publishing  
Used the software for: 1-2 years

### "Easy to use and super supportive!"

July 6, 2021

5.0

My overall experience with Callbridge has been excellent. The support staff is always extremely helpful when you have questions. They are also always improving it by considering feedback as I have seen the addition of some suggestions members of our team have made.

Pros

Callbridge is very easy to use. I really appreciate that it does not need to be downloaded to your computer, you can use it from your browser very effectively which makes it much easier when setting up meetings with external contacts. The recent addition of the google calendar add on feature is also very appreciated as it has streamlined our meeting scheduling process.

Cons

When we first started using Callbridge there were occasional technical issues when external contacts were trying to join the call, it would sometimes stop them from connecting to audio. The technical support team however was always extremely responsive and investigated all of these issues thoroughly. A small thing that I would love to see happen is the ability to remove your own video from your screen when in gallery view (an option that I know exists on other video conferencing platforms) as I find I sometimes distract myself when in a galley view meeting.

Review Source

Response from iotum

July 16, 2021

Your support is so appreciated Sara!

eA

evan A.  
CEO  
Information Technology and Services  
Used the software for: 1-2 years

### "Easy to use video conferencing services at the right price and quality"

December 15, 2021

4.0

A good experience. Compared to Zoom and others it is as good and the pricing is easy to understand.

Pros

Easy to use, easy to deploy and excellent quality.

Cons

Issues with IOS backgrounds (Safari not available from time to time).

Review Source

KP

Kirk P.  
CIO and CTO  
Government Administration  
Used the software for: 6-12 months

### "Inconsistent"

July 24, 2023

3.0

Hit and miss.

Pros

Ease of use and good support. Very easy to install and deploy. We also like the Text Messaging notification system.

Cons

The product is OK, but would be great if the call quality and connectivity was better and consistent. Some days the product works great and then the next day it is horrible.

Reason for choosing Callbridge

We did not want to have our conferencing system integrated with any other products or systems that we use.

Review Source

RK

Radha K.  
Founder  
Financial Services  
Used the software for: 2+ years

### "Using Callbridge is a Cakewalk "

July 31, 2023

5.0

We have been using it for more than 2 years and are pretty happy with the product, features and overall service.

Pros

It's pretty easy to setup and use. We like it as it is web-based and effortless to use.

Cons

nothing that I can think off. For us it serves our need very well.

Review Source

DL

Dennis L.  
Pastor  
Religious Institutions  
Used the software for: 2+ years

### "Callbridge "

August 3, 2023

4.0

Pros

The ease of using phone conferencing with video conferencing. Not every person has access to data for video conferencing. So, in this case some require to join conferences via the dial-in option.

Cons

Audio quality is poor with sharing music.

Review Source

AK

Allison K.  
Director  
Religious Institutions  
Used the software for: 1-2 years

### "Evolving "

July 15, 2021

5.0

Pros

Control and recognition of the participants and who is allowed to speak There are more that one number that can be used to call into the conference

Cons

That you cannot recognize or identify any of the speakers who are on as only the logo appears Also when someone is unmuted the screen move up to those unmuted and if there are several participants to unmute you have to keep moving the screen down each time The time when a participant join is not seen

Review Source

Response from iotum

July 16, 2021

Thank you Alison, we appreciate your review and your support!

FG

Felipe G.  
VP Business Development  
Telecommunications  
Used the software for: 6-12 months

### "Solid and robust video conferencing and collaboration tool"

December 14, 2021

5.0

Pros

The ease of using the online portal to schedule meetings, download recordings, and invite participants made this product attractive. Clean and concise interface.

Cons

I do not think there is anything I did not like about it, perhaps integrations with mail client would be good.

Alternatives considered

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[RingByName](https://www.capterra.com/p/169306/RingByName/)

Reason for choosing Callbridge

Used as one of our standardized options

Switched from

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

Pricing and licensing cost and complexity

Review Source

MK

Moshe K.  
Orgeniser  
Education Management  
Used the software for: 1-2 years

### "Great Conference Recording system"

July 1, 2021

5.0

The clarity of the recording is amazing

Pros

The Schedule daily meetings are great, Getting a recoding code for each time, and a email.

Cons

The audio for background when you call in doesn't work the upload properly, and SMS reminders for participants are not working well

Review Source

Response from iotum

July 16, 2021

We appreciate your business and support Moshe!

GS

Greg S.  
President  
Civic & Social Organization  
Used the software for: 1-2 years

### "Great for Small Business or Organizations"

June 25, 2020

5.0

Initially, we had problems with sound quality. This was eliminated with the use of headsets. The service CallBridge provides is great. We use teleconferencing about 25 times a year with less than 20 participants. CallBridge has fulfilled our needs admirably at low cost.

Pros

Simple to use. Great quality sound and video. Ability to use computer or phone to join the conference. A lot of local call-in numbers across the country and world with more being added often.

Cons

Maximum participants is 100 online and 100 phone-in. Not enough for our AGM.

Alternatives considered

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)

Reason for choosing Callbridge

CallBridge was a low-cost solution that gave us ease of use, quality and reliability.

Review Source

Response from iotum

July 6, 2020

Thank you for taking the time to give us your review, Greg! We're very happy that you liked the conferencing experience on Callbridge!

RJ

Richard J.  
President  
Computer Software  
Used the software for: 2+ years

### "Very Easy to Use and Reliable"

July 9, 2021

5.0

We primarily use it for group conference calls with individuals that have never used the service and have never had an issue with and end user understanding what to do. Our experience has always been good.

Pros

I was drawn to this software as I find it the easiest to use and most intuitive

Cons

There is nothing that I dislike about the software

Reason for choosing Callbridge

We chose CallBridge due to both reasonable cost and ease of use.

Review Source

Response from iotum

July 16, 2021

Thank you Richard, we so appreciate your support!

GH

Grant H.  
CEO  
Mining & Metals  
Used the software for: 6-12 months

### "Easy on line meetings"

July 6, 2021

5.0

Getting information easily to and from our business partners and employees, in a relaxed friendly manner even with those you are not inclined to use electronic media due to health or age problems

Pros

Easy to use, quality video and speech, compares very well to other packages

Cons

More interaction with the user initially would have been helpful

Reason for choosing Callbridge

Perhaps better advertising by Callbridge and Zoom had problems with video quality initially

Review Source

Response from iotum

July 16, 2021

Thank you Grant!

JM

Jeff M.  
Founder  
Marketing and Advertising  
Used the software for: 2+ years

### "Strongly recommended"

December 15, 2021

5.0

Pros

Excellent audio and video quality; quick and intuitive to set up and use.

Cons

Haven't found anything to dislike. The software has always worked well and is very user-friendly.

Review Source

JW

Jon W.  
VP  
Oil & Energy  
Used the software for: 6-12 months

### "Gulf Coast Western"

March 2, 2022

5.0

It has been useful

Pros

Callbridge us easy to use.

Cons

I wish the administrator could play the names of each participant.

Review Source

CS

Christoper S.  
Broadcast Innovation Leader  
Broadcast Media  
Used the software for: 6-12 months

### "Callbridge is a wonderfully adaptable platform"

December 14, 2021

5.0

We stream all of our broadcasts through VMR platforms.

Pros

Ease of use, its customizability and support is second to none.

Cons

Integration into a SX-80 platform with SiP links

Review Source

MP

Matthew P.  
Pastor  
Religious Institutions  
Used the software for: Less than 6 months

### "Call bridge is excellent for video and audio quality"

July 6, 2021

5.0

It has been positive. It is by far the best platform for teaching music lessons due to its superior audio and it’s high quality recording

Pros

Callbridge is excellent for video and audio quality

Cons

I have had difficulty setting it up and using it, but your tech-support is fast and superb and they helped me get up and running

Reason for choosing Callbridge

Superior audio quality

Review Source

Response from iotum

July 16, 2021

Many thanks Matthew!

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