# Saysimple Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Saysimple Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/189998/Social-Messaging-Automation-Platform --- # Saysimple Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Saysimple ## What is Saysimple? Meet Saysimple, the omnichannel customer communication platform that unifies all messaging channels into one single view. Enjoy closer collaboration, effective workflows and more satisfied customers. ## What is Saysimple used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Saysimple?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.saysimple.com&name=Saysimple) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Saysimple 0.0 VS. [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price €15 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.0 (286) Value For Money 0.0 (0) Value For Money 4.2 (215) Customer Service 0.0 (0) Customer Service 4.0 (228) ## Saysimple alternatives [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.7 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Saysimple Overview ### What company size and specific industries is Saysimple built for? Saysimple is designed for companies in the automotive, wholesale, transport and logistics, real estate, education, and travel sectors. It fits organizations in these industries that need a communication solution tailored to their operational needs, from smaller teams to larger businesses handling customer interactions across multiple channels. Features and Usability ### What are the key features of Saysimple? Saysimple offers widgets for website chat, live chat and real-time messaging, plus automated routing, call routing, and queue management for handling inbound conversations. It also includes CRM and contact management, canned responses, transcripts and chat history, reporting and analytics, role-based permissions, and third-party integrations. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Saysimple integrate with? Saysimple integrates with 10 third-party tools and platforms, including communication and automation services such as Twilio, WhatsApp API, Bird, CM.com Communications Platform, and Zapier. It also connects with Adyen, AutoChat, AutoLine, Autoline DMS, Insocial, and incadea.dms. Getting Started and Support ### What training and onboarding options does Saysimple offer? Saysimple provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person and live online formats support guided setup and instruction, while documentation and videos offer self-paced reference and walkthrough material for learning features and processes. Getting Started and Support ### What customer support options does Saysimple offer? Saysimple provides Email/Help Desk, a Knowledge Base, Phone Support, and Chat. No reviewer feedback on support is available here, so user experience details such as response speed, helpfulness, or recurring issues cannot be described from the catalog data alone. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Call Routing Sends voice calls to a specific queue based on predetermined criteria Canned Responses Shortcuts for inputting frequently used messages Chat/Messaging Communicate using direct chat or messages within the system Saysimple 65 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Sends voice calls to a specific queue based on predetermined criteria Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Predefined actions automatically performed on the occurance of specific events Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Group messaging lets multiple people carry on a group conversation Managing service requests, incidents, IT issues & support with a ticketing system Organize, prioritize, and manage incoming communications Allow the audience to interact or engage with the content Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple languages Two-way actions and communication between multiple users in real time Form to collect visitor contact information when live chat isn't available Arrange tasks based on the level of priority or urgency Copy on the page or chat window encouraging the user to engage with the chat option Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic €15.00 Per User,Per Month ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Bird](https://www.capterra.com/p/160795/Bird/)[ Adyen](https://www.capterra.com/p/165680/Adyen/)[ Insocial](https://www.capterra.com/p/203266/Insocial/)[ CM.com Communications Platform](https://www.capterra.com/p/196877/CM-com/)[ AutoChat](https://www.capterra.com/p/182114/Autochat-Whatsapp-Business-API-Sandbox/)[ incadea.dms](https://www.capterra.com/p/174844/incadea-dms/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.