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Your email marketing, customer engagement, sales enablement, and communications management will never look the same when you tap into the power video messaging. Record, send, and track with just a few clicks for real-time results. Record from your computer or phone, share via email, SMS text, or your CRM, and track your efforts with robust analytics. Covideo integrates with your other tech—Gmail, LinkedIn, Salesforce, Office 365, Chrome, and more. Cut through the inbox clutter with Covideo.
Provider
Covideo
Located In
United States
Foundation
2004
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Webinars, Live Online, Documentation, Videos, In Person
Support
Chat, Email/Help Desk, Knowledge Base, Phone Support
Results-focused teams in any B2B or B2C industry looking to stand out from a sea of dull, lifeless emails by leveraging the infinite use cases and brazenly different power of video messaging.
Content Source: Covideo
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Covideo Reviews
Pros
Very happy thus far with our experience. Have already recommended to several people because this has changed the way we deliver messages to clients.
Christie has been great explaining how Covideo works. The follow up meetings have been great to answer questions I had.
The customer service is top notch, most issues resolved same day. They are very helpful with set up and brainstorming creative ways to use the product.
I also enjoy being able to share how to complete certain tasks using the screen recording feature and having the ability to link to websites/documents.
Cons
I forget to change the background from fall to winter to spring.
With all of the new features and enhancements released this year, I'm struggling to come up with anything that is missing or that I don't like.
The only thing I could think of is rarely, I record a video and it gets stuck uploading and never completes the upload.
Sometimes there is a lag, likely due to bandwidth. I do notice this moreso when I'm in office rather than when I'm working from home.
"Easy to use and a convenient way to personally connect with clients."
Overall: My relationship with my specific clients has improved significantly thanks to Covideo. I've received exponentially more appreciative feedback for personal video messages than I ever received for previous email messages that did not contain a video.
Pros: Sometimes an email is just too impersonal. Using Covideo allows me and my team to offer personalized messages quickly and easily. Whether you use Covideo's imbedded video recording abilities or import videos recorded outside of Covideo, the system allows for easy editing and offers several tools designed to improve the the effectiveness of each video message. I recommend Covideo without reservation to anyone who wants to boost their client engagement efforts.
Cons: There is only one feature missing based on how I use the product and it is minor compared with the robust features already offered. The Outlook integration needs to allow for removal or editing of the text automatically inserted into the message when a Covideo recording is added to the body of the email.
Vendor Response
"Covideo, bringing professionalism and the personal touch to higher education"
Overall: I will continue to implement it no matter where I am working if it is in the budget!
Pros: Not only was this software incredibly easy to use, training others to utilize this feature takes minutes, instead of hours. We love that we can use to it record ourselves so that our customers can get to know us on a more personal basis, but we also love that we can record parts of our campus so that the customer gets to know what they could be investing their time and money in. The customer service is also incredible. Covideo is quick to respond to any issue, and has not had any troubles helping us brainstorm ways to utilize their features to help improve our business.
Cons: There is nothing that I can think of that I dislike about this app.
Vendor Response
"Covideo great for followup videos"
Overall: It is fairly easy to use. You can email & text the videos
Pros: Being able to embed the uploaded videos to your CRM with all your website info and headers is a great function.
Cons: There are some glitches when uploading. Not being able to close the app while the video is uploading.
"Efficient way to build rapport! "
Overall: Great way to build rapport with customers! When following up with new sales leads, time is of the essence. It is efficient and convenient to include a quick introduction video vs sending emails with the same information. Great product!
Pros: Engaging, personalized introductions that our customers appreciate!
Cons: I do not have any issues regarding Covideo
"Innovative and valuable!"
Overall: Working with the product itself and the Covideo team has been nothing but smooth sailing on my end!
Pros: This is the first service I've seen like this and the value that Covideo brings to my team makes me not need to search for another. Their customer service is BEYOND amazing. Not only do we have a designated Covideo rep who is ready to work with all of our team members one-on-one, they also have an incredible admin team who is there to support quickly and efficiently. The value of the product speaks for itself in the responses our reps get from customers who are wow-ed by the approach of something they have usually also never seen before. This service definitely elicits responses, even if just to say how impressed they are!
Cons: The only con that comes to mind with Covideo is one that the Covideo team is actively combatting. That would be my team's hesitation in utilizing the tool to its fullest potential and some camera shyness that accompanies recording oneself. The support from the Covideo team in encouraging and lifting my reps has already seen improvement in their practices.
Vendor Response
