--- title: "Reach Interactive Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Reach Interactive Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/190015/Reach/" page_type: "product" language: "en" --- # Reach Interactive Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Reach Interactive ## What is Reach Interactive? Reach Interactive is a UK based SMS marketing provider. We help businesses communicate with customers via text messaging. From just 1.6p per text. Sending messages is extremely easy and takes just minutes. You can either use our online dashboard or integrate with our API. Features include inbound long numbers, short codes, document attaching, landing pages and extensive reporting. No upfront payment, no monthly commitment, and double credits on your first purchase (up to 10,000). ## What is Reach Interactive used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £0.02 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Reach Interactive?[Manage this product listing](https://www.g2.com/products/reach-interactive/claim_requests/new?auto=true) ## Reach Interactive Overview Updated September 2026 AI summary Reach Interactive enables businesses of all sizes to manage SMS marketing campaigns through 2-way messaging, mass texting, and message personalization. Key features include automated responses, contact management, mobile coupons, scheduled messaging, and reporting. With optional capabilities like API integration, polls, and shortcodes, the cloud-based platform supports marketing teams looking for flexible, web-accessible outreach tools. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Reach Interactive 4.9 (7) VS. [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price £0.02 per user, per month Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (7) Ease Of Use 4.1 (652) Value For Money 4.7 (7) Value For Money 4.2 (619) Customer Service 4.9 (7) Customer Service 4.0 (591) ## Reach Interactive alternatives [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [Project Broadcast](https://www.capterra.com/p/10015149/Project-Broadcast/) [4.9 (652)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10015149/Project-Broadcast/) [Clearstream](https://www.capterra.com/p/158103/Clearstream/) [4.8 (696)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158103/Clearstream/) [SlickText](https://www.capterra.com/p/155430/SlickText-com/) [4.8 (270)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155430/SlickText-com/) [View all alternatives](https://www.capterra.com/p/190015/Reach/alternatives/) ## FAQs about Reach Interactive Overview ### What company size and specific industries is Reach Interactive built for? Reach Interactive is designed for businesses of all sizes, from small companies to large enterprises, that need SMS marketing and two-way messaging. It suits organizations across industries that want to send and receive text messages quickly through an online dashboard or API integration. Features and Usability ### What are the key features of Reach Interactive? Reach Interactive offers 2-Way Messaging, SMS Messaging, and Mass Texting for sending and receiving text messages, plus Automated Responses and Scheduled Messaging for timed outreach. It also includes Contact Management, Message Personalization, and Live Chat, along with Reporting & Analytics, Customizable Reports, Alerts/Notifications, and an API. Getting Started and Support ### What training and onboarding options does Reach Interactive offer? Reach Interactive provides in-person training, live online sessions, and documentation to help teams get started. In-person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Reach Interactive offer? Reach Interactive provides Email/Help Desk, FAQ/Forum, Phone Support, and 24/7 Live Rep assistance. These channels give users direct contact options and self-service help through FAQs and forums. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 3,882 SMS Marketing reviews Capterra reviewers highlight these as the features buyers value most when choosing SMS Marketing software: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) Reach Interactive supports **SMS Messaging** and **Mass Texting**, giving teams a direct way to send text campaigns and reach large audiences quickly. However, it does not include **Campaign Scheduling**. Instead, it offers other features that reviewers also rate highly, such as **API** (**54%**) and **Scheduled Messaging** (**49%**), helping businesses connect messaging workflows with other systems and plan message delivery more effectively. 2-Way Messaging Send and receive text messages to communicate with clients or prospects in real-time Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases API Integration Connect to databases, web services, or APIs for robust data integration Automated Responses Automatic reply functionality for incoming messages Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Reach Interactive 22 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - API Integration: Connect to databases, web services, or APIs for robust data integration - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Bulk SMS: Provides templates for mass mobile messaging campaigns - Contact Management: Manage, organize, and store contact information - Decision Making: Makes informed choices based on available data and objectives - Link Shortening: Shorten long links into custom or branded links - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Messaging: Send messages via SMS - Text-to-Win: Messaging system designed for contests and sweepstakes --- Get Advice We can help you find the software with the features you need. Features 4.7 (7) 4.7 Based on 7 reviews ## Pricing Value for money 4.7 (7) Free Trial Free Version Basic £0.02 Value for money 4.7 (7) 4.7 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (7) 4.9 Based on 7 reviews ## User reviews Overall rating 4.9 Based on 7 reviews Filter by rating 5(6) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MT Michelle T. Director Of Online Marketing Health, Wellness and Fitness ### "Reach Interactive is a complete SMS marketing platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2022 Pros We use Reach Interactive to run effective SMS marketing campaigns with a high return rate. Cons Price per SMS for certain destinations are quite expensive, they need to reduce the pricing of thse destinations. Switched from [BSG](https://www.capterra.com/p/151026/BSG/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jodie M. Communications Coordinator Civic & Social Organization ### "Reach has a great team and reliable product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2019 Pros We have been using Reach for over a year now and they have been wonderful. Their team is extremely helpful and they always happy to help with our campaigns or any additional needs. Additionally, their platform is very easy to navigate and I can login to our account and send messages within a couple of minutes. They have extensive reporting features and our messages always get delivered on time Cons I have no issues to report at the moment, keep up the great work! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CC Chris C. Managing Director Marketing and Advertising ### "Increased Engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 16, 2019 Official helped us to set up the system and gave us ideas Pros Click-Through Rates for mobile, over email, help us reach the customer quickly and we can promote offers at short notice that always get opened and read. Cons Nothing currently, it's all good. Excited to see how creative we can be with the tool. Reasons for choosing Reach Interactive Price was good, but the level of interest in our service and how it could be applied to bulk text was key. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CA Chris A. Founder Apparel & Fashion ### "Color Coded " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 13, 2019 Reach have been extremely helpful from the outset. From introducing their services to us, to implementation of the product and then the continued support the whole process has been fluent and continues to be this. At Color Coded Ltd we use the Reach software to help stay in contact with our growing customer base by keeping them aware of new products, website updates and to keep them up to date with their orders. As the founder of Color Coded Ltd, once I was fully aware of Reach and what they offer it was a no brainer to include their product as part of our continued marketing strategy. We are extremely pleased with the service and support from Reach and their products. Pros We found the software very easy to navigate and to use. Cons We have not really found any issues or challenges with this software. As with anything new it can be quite daunting to be using something for the first time, however, we did not really see this when using this software for the first time. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Digital Marketing And Strategy Manager Cosmetics ### "Great platform, simple to use, customer support second to none" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2019 The customer service is second to none. When using tech there can be questions that arise, especially with the new GDPR landscape. The team thinks nothing of getting on the phone and taking you through things to help you understand /reassure/ensure that your campaign is correct, compliant and likely to be a successful spend of your marketing budget. Pros The software is extremely easy to use, and \[SENSITIVE CONTENT HIDDEN\] and the team at Reach are such wonderful supports when required. They helped set up our account so that it's a 5-minute job to set up and send an SMS to our customers when we know we need additional communication to assist with sales targets. The dynamic opt-out makes things incredibly easy and stress-free as it's extremely low maintenance means we can use it quickly and efficiently and it's been a strong asset to our business. The pricing is also extremely competitive and fits within our marketing budget, the team are flexible working with your needs, and assisting when it comes to testing new markets, especially from a budgetary point of view. Cons It would be good to see more detailed automated workflows, however, we utilise it for blast sends so it is not an issue for us. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LF louise F. Founder Retail ### "Reach are more than just a great value text marketing provider! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2019 Reach have been fabulous not only on price but also helping us technically and navigating us through GDPR to ensure that we are able to deliver marketing to people who want to hear from us and give people an easy option not to join or to opt out if it is not for them. The platform is so simple and allows us to reach interested parties on our database in seconds. The revenue has been tested and it is a valuable addition to our marketing team. I have been especially grateful and impressed by the customer service. They have been flexible and helpful at every turn. I have a real human to liase with and feel my situation is treated as an individual with understanding trust and flexibility. Pros The platform is so simple and allows us to reach interested parties on our database in seconds. The revenue it generates is a valuable addition to our sales strategy. I have been especially grateful and impressed by the customer service. The Reach team have been so flexible and helpful at every turn. I have a real human to liase with and feel my situation is treated as an individual with understanding trust and flexibility. Cons I have a login glitch that often taking me out of the platform and back to the login page but I think that is just a glitch I am suffering and not about the platform per se. I keep meaning to bring it up with their incredily helpful team as I am sure they would have trouble shooted this for me if it had been enough of a problem that I had remembered to ask. Reasons for choosing Reach Interactive See above Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EM Emma M. Sales & Production Assistant Marketing and Advertising ### "Very reliable software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2019 Overall, I'm very happy with the service that Reach provides. They are always happy to help and answer any questions plus the online dashboard is great. Pros Sending SMS marketing messages is extremely easy. Their online dashboard is very user friendly and easy to use. I can login and send individual or bulk messages in just a few minutes and then check out the reports to see how our campaigns performed. To my knowledge, there has never been any downtime and I feel confident that our client data is securely stored. Cons At the moment I do not have any cons that I could mention. All of our messages go out on time and our account manager is really helpful. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/190015/Reach/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.