# Kaleyra Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Kaleyra Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more.

Source: https://www.capterra.com/p/190037/Kaleyra-Hexa

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# 

 Kaleyra Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on January 14, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Kaleyra

## What is Kaleyra?

Tata Communications Kaleyra CPaaS is a cloud-native Communications Platform as a Service that helps businesses embed real-time, omnichannel communications into their applications through secure, scalable APIs. The platform supports SMS, MMS, RCS, WhatsApp Business, email, voice, and video from a single unified interface. Built for enterprises and digital-first organizations, Tata Communications Kaleyra CPaaS removes the complexity of managing telecom infrastructure while enabling reliable global customer engagement. It is ideal for use cases such as user authentication, alerts and notifications, marketing campaigns, and customer support. With developer-friendly APIs, low-code tools, campaign management, and AI-powered conversational capabilities via Kaleyra.ai, businesses can automate interactions, personalize journeys, and scale communications globally with high deliverability, security, and compliance readiness.

## What is Kaleyra used for?

[IVR](https://www.capterra.com/ivr-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Call Center](https://www.capterra.com/call-center-software/)

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Kaleyra

4.5 (2)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

Contact vendor

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.5 (2)

Ease Of Use

4.6 (1,733)

Value For Money

3.5 (2)

Value For Money

4.6 (1,487)

Customer Service

3.5 (2)

Customer Service

4.7 (1,506)

## Kaleyra alternatives

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Center Management

4.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Recording

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Chat/Messaging

3.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Communicate using direct chat or messages within the system

API

Application programming interface that allows for integration with other systems/databases

Audio/Video Conferencing

Audio/Video Conferencing

Campaign Management

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Kaleyra 9 features

Application programming interface that allows for integration with other systems/databases

Audio/Video Conferencing

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Record the audio of phone conversations for quality assurance purposes

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Get Advice

We can help you find the software with the features you need.

Features

3.5 (2)

3.5

Based on 2 reviews

## Pricing

Value for money

3.5 (2)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.5 (2)

3.5

Based on 2 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

3.5 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.5 (2)

3.5

Based on 2 reviews

## User reviews

Overall rating

4.5

Based on 2 reviews

Filter by rating

5(1)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MS

Mohammed S.

Quality

Human Resources

### "Day to day use of the software "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

December 20, 2022

Pros

The calls can be made using shortcuts and dialler.The calls are recorded for quality and AHT reference

Cons

Instead of having and seperate dialer, it would be helpful if there was an inbuilt dial pad.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Anand J.

Program Manager

Non-Profit Organization Management

### "DIY Product! Good for small size organization!"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

April 14, 2022

Pros

I like where we can set up the IVR by ourselves. We don't need any IT people. And most of the features really good. And customer support is good too!

Cons

It's really helpful if customer support is available over the chat 24/7.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Independent research methodology

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