--- title: "Teladoc Health Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Teladoc Health Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more." source_url: "https://www.capterra.com/p/190055/Teladoc/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Teladoc Health Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Teladoc Health ## What is Teladoc Health? Teladoc provides a platform for healthcare professionals across all specialties - including physicians, dermatologists, dietitians, and behavioral health specialists - to connect with patients via phone, video, or app. Teladoc enables patient to receive medical attention and prescriptions without ever going to the doctors office. ## What is Teladoc Health used for? [Telemedicine](https://www.capterra.com/telemedicine-software/)[Urgent Care EMR](https://www.capterra.com/urgent-care-emr-software/)[Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/) Top alternative Featured Overall rating Based on 91 user reviews Reviews sentiment Positive 37% Neutral 2% Negative 60% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Teladoc Health?[Manage this product listing](https://www.g2.com/products/teladoc/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Teladoc Health 2.5 (91) VS. [4.0 (1,392)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.9 (91) Ease Of Use 4.1 (1,227) Value For Money 2.3 (76) Value For Money 3.7 (973) Customer Service 2.3 (75) Customer Service 3.8 (714) ## Teladoc Health alternatives [4.5 (568)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (514)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.8 (538)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (153)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/190055/Teladoc/alternatives/) ## FAQs about Teladoc Health Overview ### Which roles and teams benefit most from Teladoc Health? Teladoc Health is most used by educators, marketing professionals, managers, business owners, and students seeking convenient access to virtual care. Healthcare practitioners use it to support remote consultations, while executives and self-employed professionals rely on it to address routine health needs without scheduling in-person appointments or disrupting work commitments. Answer based on 91 reviews Overview ### What company size and industries is Teladoc Health built for? Teladoc Health serves healthcare professionals across specialties, with small businesses accounting for 56% of reviewers and Hospital & Health Care representing 10%. It supports physicians, dermatologists, dietitians, and behavioral health professionals connecting with patients by phone, video, or app. Enterprise users make up 25%, midsize businesses 19%, Education Management 9%, and Accounting 4%. Answer based on 91 reviews Features and Usability ### What are the key features of Teladoc Health? Teladoc Health includes core telemedicine features for virtual visits through phone and two-way audio and video, plus appointment scheduling and provider access. Patients can manage health information in a mobile app, share photos when needed, and receive e-prescriptions. Calendar-based scheduling and patient records management support ongoing care. Answer based on 55 reviews Pricing ### Does Teladoc Health work with insurance? Teladoc Health works conveniently when an employer or health plan includes virtual visits, often reducing out-of-pocket costs for basic care. Insured members generally find enrollment and appointment booking simple, while some families face dependent-account restrictions, eligibility errors, rejected insurance details, or reimbursement documentation problems. Confirm coverage and member setup before requesting care. Answer based on 16 reviews Getting Started and Support ### What customer support options does Teladoc Health offer, and how do users rate the experience? Teladoc Health offers email/help desk, phone support, 24/7 live representatives, and chat. User experiences with support are mixed: some describe representatives as kind, helpful, and responsive, while others report unresolved technical, billing, verification, refund, and appointment-cancellation issues, along with frustrating wait times and inconsistent assistance. Answer based on 33 reviews Features and Usability ### Is Teladoc Health easy to use? Teladoc Health makes requesting virtual care straightforward through guided setup, profile management, appointment requests, and phone or video options. Working parents and busy adults often find login, scheduling, and prescription requests easy, although some users encounter session timeouts, unclear wait times, notification gaps, or mobile app problems. Basic care is its easiest use case. Answer based on 18 reviews Features and Usability ### Can Teladoc Health prescribe medication? Teladoc Health supports prescriptions for eligible minor conditions and some maintenance needs after a clinician evaluation. Patients value pharmacy pickup and after-hours access, especially while traveling, but prescriptions are not guaranteed. Some users report incorrect, missing, or limited-duration orders and recommend confirming medication eligibility, pharmacy details, and follow-up expectations during the visit. Answer based on 18 reviews Doctor calls ### How reliable are Teladoc Health doctor calls? Teladoc Health provides convenient phone and video access for minor, straightforward health concerns, but call quality varies. Busy employees and travelers value quick connections, provider profiles, and remote advice, while others report missed calls, canceled visits, rushed conversations, and diagnoses that require in-person follow-up. It is not a replacement for urgent or complex care. Answer based on 31 reviews ## Features AI summary Based on 1,618 Telemedicine reviews Capterra data shows that buyers of telemedicine software rank the following features as their top priorities: - **Two-Way Audio & Video** (**68%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**78%**) - **Charting** (**64%**) Teladoc Health supports **Two-Way Audio & Video** and **HIPAA Compliant**, giving care teams a secure way to conduct virtual visits while protecting patient information. However, it does not include **Charting**. Instead, it offers other important capabilities that reviewers also value, including **Video Conferencing** (**57%**), **Appointment Management** (**54%**), and **Appointment Scheduling** (**51%**), helping businesses coordinate visits, manage calendars, and deliver remote care more efficiently. Two-Way Audio & Video 3.5 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa HIPAA Compliant 3.6 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Video Conferencing 3.0 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Appointment Scheduling 3.1 (25) 72.00% of 25 reviewers that rated this feature as important or highly important Schedule appointments via a calendar E-Prescribing 3.3 (20) 65.00% of 20 reviewers that rated this feature as important or highly important Transmit prescriptions to pharmacies electronically For Medical Purposes 2.7 (20) 60.00% of 20 reviewers that rated this feature as important or highly important Intended for medical use such as diagnosis, treatment, and consultation Teladoc Health 54 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Commenting/Notes: Leave comments and notes on documents for others to view - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Formulary Management: Determine clinically appropriate and cost-effective medications and therapies for patients - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring Device Integration: Allows medical providers to integrate with remote devices of many kinds in order to monitor patients. - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - On Call Scheduling: Track and organize on-call shifts - One-to-One Messaging: Send personal messages to clients or attendees - Online Forms: Create new forms and/or use ready-made online form templates - Online Refills: Allows medical providers and/or customers to request previously filled prescriptions online - Online Scheduling: Track and organize online shifts - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Physician Management: Track and organize physician schedules and pertinent information - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Softphone: Use your computer as a phone device to make calls over the internet - Telemedicine: Meet with patients remotely - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video - Virtual Visits: Allows medical providers to monitor and visit their patients virtually. - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed --- Get Advice We can help you find the software with the features you need. Features 2.7 (91) 2.7 Based on 91 reviews ## Pricing Value for money 2.3 (76) Teladoc Contact Vendor for Pricing It includes: - Expert Medical Opinion and Wellness Care - General Medical - Mental Health - Primary360 Value for money 2.3 (76) 2.3 Based on 76 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.3 (75) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.3 (75) 2.3 Based on 75 reviews ## User reviews Overall rating 2.5 Based on 91 reviews Filter by rating Counts reflect reviews available in this feed. 5(24) 4(10) 3(2) 2(5) 1(50) Mentioned topic Recent reviews first, then most helpful RE Reviewer Bookkeeper Used the software for: Less than 1 year ### "Absolutely horrible " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 6, 2026 Absolutely horrible I tried teladoc to get some advice and health help about an ongoing cough and congestion I was dealing with. The provider was dismissive, rude, and in quite a hurry. When I expressed concern that he wasn't quite understanding what I was coming on the call for, he said "do you want the prescriptions or not?" I said, I guess so, and she hung up the call. I am disturbed by the level of disrespect he showed me In turn, also the disrespect shown by the teladoc health team in general. I opened a complaint and requested a refund which they refused. To pay $89 for a 3 minute video call where you're ignored and dismissed is absolutely horrible. Save your time and your money. Pros Nothin, there are absolutely no pros I have about this experience or this company. I will stay far away in the future. Cons Dismissive, rude, unhelpful. I would not recommend to my worst enemy. They are so harmful to people and uncaring. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Partner Used the software for: 1-3 years ### "Great Service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2025 I think Teladoc is a great service if you have a questions for a Doc or traveling and need basic prescriptions. Very easy to use and Doctor calls you back within an hour. Thanks Pros Easy to use and Doc cals you within an hour. I think this a great service for basic information, refills if traveling, all the Doctors have been very friendly and helpful. I would highly recommended Teladoc. Cons I've used Teladoc 4 times over the past year, each time it's been easy to use and schedule a call with a Doc. Doc call within an hour. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer chef Used the software for: 1-3 years ### "works pretty well" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 13, 2020 convenient for a quick easy script like im sure would be great for pink eye or a rash or decongestant or something small. Pros not too hard to set up and use, if you have insurance the copay can be less than your standard office visit. Cons no way of getting tests. the care is a bit limited. if you need a test, then I bet you have to pay twice Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Editor Used the software for: 3-5 years ### "Doctor on the Go" 5.0 April 21, 2022 My overall experience with Teladoc has been completely positive. Pros I have found Teladoc most helpful when I am feeling ill while traveling, or don't have the time to wait to see my primary care physician. No matter where you are, you are able to speak with a doctor who can prescribe you basic medication based on your symptoms. You can even speak to a doctor over a video call if you have visible symptoms to show the doctor. I was on a trip once with a very sore throat, and the doctor was able to prescribe me medication within minutes. It's also incredibly cost efficient, at only $5 per Teladoc appointment as opposed to my normal copay of $30 for a visit to my primary care physician. Cons I have zero complaints about Teladoc. It's a very cost efficient alternative to visiting your PCP, and you can do use the app from your phone, which in this day and age is incredibly convenient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Manager Used the software for: Less than 1 year ### "Unsatisfied with care provided" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 August 11, 2025 General Medical visit August 6, 2025 Provider: \[sensitive content hidden\] -my wife has a sore throat along with ear ache. This doctor prescribed antibiotic ear drops and said take Tylenol for sore throat. He says viral infection we asked that a antibiotic be prescribed for sore throat. This was unhelpful and the pharmacist said the ear drops prescribed will not be helpful for a sore throat and agreed an antibiotic should be prescribed. We contacted Teladoc an were told to either schedule another visit or contact our primary care doctor. Pros Ease of Use, easy to get a doctor 24/7. Speed of response. Patient management creating and maintain a profile Cons General Medical visit August 6, 2025 Provider: \[sensitive content hidden\] this doctor does not listen to you and should not provide care to anyone Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Director of Operations, US Used the software for: 3-5 years ### "Great usability as a patient" 5.0 August 17, 2021 Pros As a user, I was able to put my health information into the system on a one-time basis and then each provider I see can access it while guiding my care. It’s easy to connect with a provider either with video or telephone and the app tells you which will be faster. I once convinced myself that I actually did have a UTI and talked to the Teladoc provider while on a hike. The medicine was ready at the pharmacy by the time we were done. It was amazing utilizing this technology! Cons There is little ability to talk to the provider about questions or follow up after your visit which is frustrating. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Scientist Used the software for: Less than 1 year ### "Super Convenient " 4.0 August 31, 2020 I had a very positive experience with Teladoc. I didn’t have to take off work for a basic ailment because Teladoc had me scheduled same day! The docs are professional and do the best they can within the setup. I’d recommend Teladoc for basic doctor needs. Pros My work insurance offers Teladoc and it is so incredibly convenient for the basics! The app is really easy to set up and walks you through everything. Scheduling appointments is easy and it’s fast! I was able to receive a call in about 15 minutes on more than one occasion. The docs were efficient. Totally beats going to the clinic for a minor issue that can be solved with a phone call. Cons The software itself is just fine. The only con is that it’s on the patient to know when to forego the program and actually go see a doctor, and if that isn’t done with good judgement, patient may have to be seen more than once. Not a fault of the program though. The program is very user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Graduate Assissant Used the software for: Less than 1 year ### "Awful app" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 4, 2022 They terminated my account for no reason. They didn't give me a reason why. I haven't scheduled an appointment with anyone in like a month but now that I want to I can't they kicked me out. I will never recommend this trash can app to anyone ever again. They can suck it. Pros It's convenient. If you don't like someone you can always switch to someone else and schedule whenever you want. Only pros. Cons The app misfuctions a lot. It doesn't save your info so you always have to log in even if your insurance is paying for it sometimes they reject your insurance card for no reason the app messes up on both the doctor's side and yours Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Customer Success Lead Used the software for: Less than 1 year ### "50/50 on the doctors. 0/100 on the Customer Service" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 15, 2021 A complete waste of time an money for me. Pros It was fast, and the first visit I had was with a woman that listened, addressed my concerns, and made quick work of my apt. (it was the second one that went bad) Cons Second appointment lasted 5x longer than the first. Most of it I spent trying to correct the doctor that wasn't letting me finish talking about the info he could have read in my teledoc medical history but didn't. The rest of the appointment was just trying to get off the phone with him after he said he could do nothign for me and I had to go in person. Customer support is really bad. I called to report the apt and request a refund. They refused the refund despite continually apologizing for the terrible quality of the visit and saying that because I agreed to the copay before I was responsible. So, in conclusion they don't take responsibility for their doctors. If I had just listened to the doctor on the second appointment instead of realizing his error and correcting them, if would have resulted in overmedicating the issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Teacher Used the software for: Less than 1 year ### "Access Excellent Care from Anywhere" 5.0 March 16, 2021 Teladoc saves time. All medical providers I have seen are professional and I have received nothing less than stellar care from them. Even a prescription called right into my local pharmacy! Pros This was the easiest tool I've ever used for access to reliable healthcare. From downloading the app to my first doctor visit was everything was simple and FAST. And of course, accurate. Cons The moon inconvenience, and it was minor, was the few extra steps to get my children signed up on the account as well (they're in their teens so I understand that Teladoc needed their input as well). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/190055/Teladoc/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Doxy.me vs Teladoc Health](https://www.capterra.com/compare/158461-190055/Doxy-me-vs-Teladoc)