# Teladoc Health Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Teladoc Health Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more. Source: https://www.capterra.com/p/190055/Teladoc/ --- # Teladoc Health Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Teladoc Health ## What is Teladoc Health? Teladoc provides a platform for healthcare professionals across all specialties - including physicians, dermatologists, dietitians, and behavioral health specialists - to connect with patients via phone, video, or app. Teladoc enables patient to receive medical attention and prescriptions without ever going to the doctors office. ## What is Teladoc Health used for? [Telemedicine](https://www.capterra.com/telemedicine-software/)[Urgent Care EMR](https://www.capterra.com/urgent-care-emr-software/)[Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/) Top alternative Featured Overall rating Based on 91 user reviews Reviews sentiment Positive 37% Neutral 2% Negative 60% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Teladoc Health?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.teladoc.com/&name=Teladoc Health) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Teladoc Health 2.5 (91) VS. [4.8 (529)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price Contact vendor Starting Price $54 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.9 (91) Ease Of Use 4.6 (529) Value For Money 2.3 (76) Value For Money 4.7 (470) Customer Service 2.3 (75) Customer Service 4.8 (504) ## Teladoc Health alternatives [4.7 (968)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.0 (1,284)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.0 (40)](https://www.capterra.com/p/116370/PracticeSuite/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [4.2 (152)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/190055/Teladoc/alternatives/) ## FAQs about Teladoc Health Overview ### Which roles and teams benefit most from Teladoc Health? Teladoc Health benefits business owners, managers, educators, and customer-facing teams that need fast, convenient access to care without disrupting workdays. Executives and administrators use it to support employee wellness, while students, teachers, and service staff rely on virtual visits for timely treatment, prescription access, and reduced scheduling friction. Answer based on 91 reviews Overview ### What company size and industries is Teladoc Health built for? Teladoc Health serves small businesses most often, with 56% of reviewers, and is used most in Hospital & Health Care at 10%. It is designed for healthcare professionals across specialties, while also seeing adoption in Education Management at 9%, Construction at 4%, and larger organizations, including 25% enterprise and 19% midsize reviewers. Answer based on 91 reviews Features and Usability ### What are the key features of Teladoc Health? Teladoc Health includes core telemedicine features like virtual visits with two-way audio and video, appointment scheduling, and a virtual waiting room. Reviewers also focus on quick doctor calls, e-prescribing, patient records management, and mobile app access. Differentiators include insurance-supported access, patient profiles, and provider selection. Answer based on 55 reviews Pricing ### Does Teladoc work well with insurance? Teladoc Health works well with many insurance plans, and coverage often makes virtual care more affordable and convenient. Employees and family members commonly use it as a workplace benefit, but some users run into eligibility setup problems, rejected insurance details, reimbursement confusion, or extra steps when adding dependents or spouses. Answer based on 16 reviews Getting Started and Support ### What customer support options does Teladoc Health offer, and how do users rate the experience? Teladoc Health offers email/help desk, phone support, 24/7 live representatives, and chat. Users often describe support as friendly, helpful, and quick, with fast callbacks and easy scheduling. However, others report long waits, canceled appointments, billing and refund disputes, account issues, and inconsistent follow-through when problems arise. Answer based on 33 reviews Features and Usability ### How well do Teladoc doctor calls work? Teladoc Health works best for quick advice on minor issues, but doctor calls receive mixed feedback overall. Many patients like the convenience, phone or video options, and fast access, while others report rushed conversations, missed calls from blocked numbers, canceled visits, limited follow-up, and referrals to in-person care instead. Answer based on 31 reviews Features and Usability ### Is Teladoc easy to use? Teladoc Health feels easy to use for most patients, especially for basic telehealth visits and simple appointment requests. Many working parents, travelers, and insured employees find setup, login, and scheduling straightforward, though some users mention weak notifications, app glitches, sign-in issues, and limited visibility into expected wait times. Answer based on 18 reviews Features and Usability ### Can Teladoc prescribe medication? Teladoc Health can prescribe medication for many minor conditions, but prescription experiences vary by case and provider. Patients often get common treatments sent to a local pharmacy quickly, especially for routine illnesses or maintenance refills, while others report prescribing limits, incorrect orders, missing follow-through, or advice to seek in-person care. Answer based on 18 reviews ## Features AI summary Based on 1,610 Telemedicine reviews Capterra reviewers highlight these as the features buyers value most when choosing telemedicine software: - **Two-Way Audio & Video** (**68%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**78%**) - **Charting** (**63%**) Teladoc Health supports **Two-Way Audio & Video** and **HIPAA Compliant**, covering two of the most important capabilities buyers look for in telemedicine software. However, it does not include **Charting**. Instead, it offers other highly rated features such as **Video Conferencing** (**57%**), **Appointment Management** (**54%**), and **Appointment Scheduling** (**51%**). These features help providers run virtual visits securely, coordinate patient appointments more efficiently, and maintain a smoother care experience, helping businesses improve access and day-to-day workflow. Two-Way Audio & Video 3.5 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa HIPAA Compliant 3.6 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Video Conferencing 3.0 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Appointment Scheduling 3.1 (25) 72.00% of 25 reviewers that rated this feature as important or highly important Schedule appointments via a calendar E-Prescribing 3.3 (20) 65.00% of 20 reviewers that rated this feature as important or highly important Transmit prescriptions to pharmacies electronically For Medical Purposes 2.7 (20) 60.00% of 20 reviewers that rated this feature as important or highly important Intended for medical use such as diagnosis, treatment, and consultation Teladoc Health 54 features Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Synchronize with other calendars to view mutual availability and schedules Leave comments and notes on documents for others to view Automated reminders and confirmations for booked appointments and events via text or email Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Transmit prescriptions to pharmacies electronically Transfer of data from one computer system to another Electronically collect payments for goods or services Digitally sign online documents Create and securely store digital patient records Public or private sharing of digital files such as documents, audio/video, images, and more Intended for medical use such as diagnosis, treatment, and consultation Determine clinically appropriate and cost-effective medications and therapies for patients Compliant with healthcare rules and regulations around the world Compliant with HIPAA, which sets standards for sensitive patient data protection Ability to chat online in real time Manage billing and payments for a healthcare provider Communicate using messages within the system Access software remotely via mobile devices Access the system via a mobile application Allows medical providers to integrate with remote devices of many kinds in order to monitor patients. Manage and support multiple languages Manage and support multiple locations For practices with multiple providers Track and organize on-call shifts Send personal messages to clients or attendees Create new forms and/or use ready-made online form templates Allows medical providers and/or customers to request previously filled prescriptions online Track and organize online shifts Allow communication between the company and patients via messages, SMS, emails, phone, and more Allows medical providers to engage patients in a variety of ways to ensure their health. Online portal where patients can access information such as health records, treatment plants, etc. Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Accept, record, and reconcile financial transactions Track and organize physician schedules and pertinent information Prescribing, renewing, and keeping a record of the medicines given to an individual or animal Ability to record, store, update, and retrieve information Timed notification for any upcoming task, deadline, appointment, or activity Remotely create and access treatment plans tailored to individual patients based on symptoms Plan availability and assign specific time slots for tasks and resources Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Use your computer as a phone device to make calls over the internet Meet with patients remotely Presenter can see and hear participants and vice versa Connect with meeting participants remotely over video Allows medical providers to monitor and visit their patients virtually. Monitor wait time and abandonment for incoming requests that have not been routed Get Advice We can help you find the software with the features you need. Features 2.7 (91) 2.7 Based on 91 reviews ## Pricing Value for money 2.3 (76) Teladoc Contact Vendor for Pricing It includes: - Expert Medical Opinion and Wellness Care - General Medical - Mental Health - Primary360 Value for money 2.3 (76) 2.3 Based on 76 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.3 (75) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.3 (75) 2.3 Based on 75 reviews ## User reviews Overall rating 2.5 Based on 91 reviews Filter by rating 5(24) 4(10) 3(2) 2(5) 1(50) Mentioned topic Sorted by most recent Annie A. Bookkeeper Accounting ### "Absolutely horrible " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 2, 2026 Absolutely horrible I tried teladoc to get some advice and health help about an ongoing cough and congestion I was dealing with. The provider was dismissive, rude, and in quite a hurry. When I expressed concern that he wasn't quite understanding what I was coming on the call for, he said "do you want the prescriptions or not?" I said, I guess so, and she hung up the call. I am disturbed by the level of disrespect he showed me In turn, also the disrespect shown by the teladoc health team in general. I opened a complaint and requested a refund which they refused. To pay $89 for a 3 minute video call where you're ignored and dismissed is absolutely horrible. Save your time and your money. Pros Nothin, there are absolutely no pros I have about this experience or this company. I will stay far away in the future. Cons Dismissive, rude, unhelpful. I would not recommend to my worst enemy. They are so harmful to people and uncaring. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM scott M. Partner Real Estate ### "Great Service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2025 I think Teladoc is a great service if you have a questions for a Doc or traveling and need basic prescriptions. Very easy to use and Doctor calls you back within an hour. Thanks Pros Easy to use and Doc cals you within an hour. I think this a great service for basic information, refills if traveling, all the Doctors have been very friendly and helpful. I would highly recommended Teladoc. Cons I've used Teladoc 4 times over the past year, each time it's been easy to use and schedule a call with a Doc. Doc call within an hour. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Loreyda S. Manager Banking ### "Terrible terrible " 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 23, 2025 Horrible I will not recommened. Just needed a referal for an ultrasound. Go the referal 4 days later and it was the wrong code. Showed up to my appt with a full bladder paid for the service and when the office try to connect with them it was imposible Pros Easy to schedule an appt. In the appt They make it really simple and you can book an appt the same day Cons Impossible to conent with someone if you need help. They will respond 5 days later. God forbid you need something urgently Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Joery M. HR Assistant Entertainment ### "Teladoc Thoughts" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 16, 2025 Overall, it can be a useful tool for employees if implemented correctly by leadership. Can be great for getting quick medical advice. Pros Teladoc Health is easy and accessible for all employees to use. It offers a good range of scheduling options to choose from. And it saves employees time on having to go in person. Cons Inconsistent quality of care depending on the provider and low record management. We've had employees mention it wasn't useful or were wrongfully diagnose. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Alexis G. Business Owner Professional Training & Coaching ### "Don't trust Teladoc Health " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 4, 2025 I used Teladoc Health for a dermatology appointment and ran into significant issues with their platform and customer service. According to Teladoc’s policy, patients can send a follow-up message to their doctor within seven days, including additional questions or photos. When I tried to do this, the platform only allowed me to upload one photo, even though the initial submission had accepted multiple. In the follow-up message, I made it clear to the doctor that I was having trouble uploading the correct photos. I also called Customer Support immediately to figure out how to send the correct photos. While I was still on the phone with Support, the doctor closed my case, leaving me unable to provide the information needed for a proper diagnosis. Over the next several weeks I followed up multiple times with Teladoc. Support agents admitted the doctor was too hasty in closing the case, and told me my request would be escalated and that I would likely hear from a supervisor within a few days. No one ever contacted me. When I followed up again, my requests to either reopen the case with the doctor to get a correct diagnosis, to reschedule with another doctor at no charge, or to receive a refund were all denied. Teladoc also claimed they had emailed me updates, but no emails were ever received (I checked spam and junk). In the end, I paid $89 and never had the chance to get a meaningful medical opinion, and the Customer Service was truly disappointing. Teladoc had multiple chances to make it right and simply didn’t. Pros Unfortunately nothing. I was excited about the prospect of receiving a valid medical opinion quickly, but that didn't pan out. Cons Doctor closed case too early (which Teladoc Health admitted). I spent a total of 1.5 hours (over 3 calls) on the call with Customer Service and never got a resolution, and unfortunately wasted $89 for no diagnosis. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Manager Accounting ### "Unsatisfied with care provided" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 August 7, 2025 General Medical visit August 6, 2025 Provider: \[sensitive content hidden\] -my wife has a sore throat along with ear ache. This doctor prescribed antibiotic ear drops and said take Tylenol for sore throat. He says viral infection we asked that a antibiotic be prescribed for sore throat. This was unhelpful and the pharmacist said the ear drops prescribed will not be helpful for a sore throat and agreed an antibiotic should be prescribed. We contacted Teladoc an were told to either schedule another visit or contact our primary care doctor. Pros Ease of Use, easy to get a doctor 24/7. Speed of response. Patient management creating and maintain a profile Cons General Medical visit August 6, 2025 Provider: \[sensitive content hidden\] this doctor does not listen to you and should not provide care to anyone Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Mustapha A. MBBS Student Higher Education ### "Convenient, Reliable, and Accessible." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 3, 2025 In total, I have had good encounters with Teladoc. It offers a simple-to-use and dependable pathway to remote healthcare access. It is wonderful for dermatology, general medical consultations, and mental health support. Particularly during busy periods, it is a useful resource for students or anyone who needs medical guidance without the annoyance of visiting an office. Pros Teladoc's access and simplicity of use are really valued by me. Particularly for non-urgent health issues, being a student with access to healthcare professionals practically is a great advantage. The consultations are very professional, brief, and enlightening; the process is straightforward. Cons One drawback is the limit of available services based on your area. Availability of particular specialties or services in some regions may be limited, and occasionally the wait time for particular appointments might be somewhat longer than anticipated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BC Brenda C. Office Manager Construction ### "Making Care Accessible" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 17, 2025 Makes it easier to see patients without needing an office and all the extra staff Pros No more waiting months and months to get an appointment Cons Sometimes the interface is glitchy with providers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IH Ivy H. Owner Professional Training & Coaching ### "Ease of access to medical care" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 11, 2025 Pros This is a good services to use for minor health concern that you are sure you have. Cons Sometimes the app does not work properly and causes challenges to use the app Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Donna S. Employee Entertainment ### "Drs good; system BAD" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 8, 2024 GITCHES IN SYSTEM INFURIATE, CONSISTENTLY & CONSTANTLY. Pros The providers, if you can get to one, have been good, so far (medical & mental health) Cons The Teladoc system &customer service are terrible. They always blame internal glitches on provider. It's a runaround Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/190055/Teladoc/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Doxy.me vs Teladoc Health](https://www.capterra.com/compare/158461-190055/Doxy-me-vs-Teladoc)