# Teladoc Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Teladoc Health the right Telemedicine solution for you? Explore 90 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190055/Teladoc/reviews --- Teladoc Health 2.5 (90) [View alternatives](https://www.capterra.com/p/190055/Teladoc/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Teladoc Health Ease of use 2.9 Customer Service 2.4 ## Pros and Cons in Reviews sm scott m PartnerReal Estate, Self-employedUsed the software for: 1-2 years. “I think Teladoc is a great service if you have a questions for a Doc or traveling and need basic prescriptions.“ November 13, 2025 AG Alexis G Business OwnerProfessional Training & Coaching, Self-employedUsed the software for: Less than 6 months. “No one ever contacted me. When I followed up again, my requests to either reopen the case with the doctor to get a correct diagnosis, to reschedule with another doctor at no charge, or to receive a refund were all denied.“ October 4, 2025 JM Joery M HR AssistantEntertainment, 201 - 500 employeesUsed the software for: More than 2 years. “Overall, it can be a useful tool for employees if implemented correctly by leadership.“ October 16, 2025 AG Alexis G Business OwnerProfessional Training & Coaching, Self-employedUsed the software for: Less than 6 months. “In the end, I paid $89 and never had the chance to get a meaningful medical opinion, and the Customer Service was truly disappointing.“ October 4, 2025 BC Brenda C Office ManagerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “Makes it easier to see patients without needing an office and all the extra staff“ March 17, 2025 JM Joery M HR AssistantEntertainment, 201 - 500 employeesUsed the software for: More than 2 years. “Inconsistent quality of care depending on the provider and low record management.“ October 16, 2025 LS Loreyda S ManagerBanking, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “They make it really simple and you can book an appt the same day“ October 23, 2025 Johnny S ManagerAccounting, Self-employedUsed the software for: Less than 6 months. “He says viral infection we asked that a antibiotic be prescribed for sore throat. “ August 7, 2025 ## Showing most helpful reviews Showing 1-25 of 90 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use mG michele G. chef Food & Beverages Used the software for: 1-2 years ### "works pretty well" January 10, 2020 4.0 convenient for a quick easy script like im sure would be great for pink eye or a rash or decongestant or something small. Pros not too hard to set up and use, if you have insurance the copay can be less than your standard office visit. Cons no way of getting tests. the care is a bit limited. if you need a test, then I bet you have to pay twice Review Source VR Verified Reviewer Editor Media Production Used the software for: 2+ years ### "Doctor on the Go" April 20, 2022 5.0 My overall experience with Teladoc has been completely positive. Pros I have found Teladoc most helpful when I am feeling ill while traveling, or don't have the time to wait to see my primary care physician. No matter where you are, you are able to speak with a doctor who can prescribe you basic medication based on your symptoms. You can even speak to a doctor over a video call if you have visible symptoms to show the doctor. I was on a trip once with a very sore throat, and the doctor was able to prescribe me medication within minutes. It's also incredibly cost efficient, at only $5 per Teladoc appointment as opposed to my normal copay of $30 for a visit to my primary care physician. Cons I have zero complaints about Teladoc. It's a very cost efficient alternative to visiting your PCP, and you can do use the app from your phone, which in this day and age is incredibly convenient. Review Source DS Donna S. Employee Entertainment Used the software for: 6-12 months ### "Drs good; system BAD" September 8, 2024 1.0 GITCHES IN SYSTEM INFURIATE, CONSISTENTLY & CONSTANTLY. Pros The providers, if you can get to one, have been good, so far (medical & mental health) Cons The Teladoc system &customer service are terrible. They always blame internal glitches on provider. It's a runaround Review Source VR Verified Reviewer Director of Operations, US Non-Profit Organization Management Used the software for: 2+ years ### "Great usability as a patient" August 10, 2021 5.0 Pros As a user, I was able to put my health information into the system on a one-time basis and then each provider I see can access it while guiding my care. It’s easy to connect with a provider either with video or telephone and the app tells you which will be faster. I once convinced myself that I actually did have a UTI and talked to the Teladoc provider while on a hike. The medicine was ready at the pharmacy by the time we were done. It was amazing utilizing this technology! Cons There is little ability to talk to the provider about questions or follow up after your visit which is frustrating. Review Source VR Verified Reviewer Scientist Public Policy Used the software for: 6-12 months ### "Super Convenient " August 29, 2020 4.0 I had a very positive experience with Teladoc. I didn’t have to take off work for a basic ailment because Teladoc had me scheduled same day! The docs are professional and do the best they can within the setup. I’d recommend Teladoc for basic doctor needs. Pros My work insurance offers Teladoc and it is so incredibly convenient for the basics! The app is really easy to set up and walks you through everything. Scheduling appointments is easy and it’s fast! I was able to receive a call in about 15 minutes on more than one occasion. The docs were efficient. Totally beats going to the clinic for a minor issue that can be solved with a phone call. Cons The software itself is just fine. The only con is that it’s on the patient to know when to forego the program and actually go see a doctor, and if that isn’t done with good judgement, patient may have to be seen more than once. Not a fault of the program though. The program is very user friendly. Review Source VR Verified Reviewer Graduate Assissant Religious Institutions Used the software for: 6-12 months ### "Awful app" January 2, 2022 1.0 They terminated my account for no reason. They didn't give me a reason why. I haven't scheduled an appointment with anyone in like a month but now that I want to I can't they kicked me out. I will never recommend this trash can app to anyone ever again. They can suck it. Pros It's convenient. If you don't like someone you can always switch to someone else and schedule whenever you want. Only pros. Cons The app misfuctions a lot. It doesn't save your info so you always have to log in even if your insurance is paying for it sometimes they reject your insurance card for no reason the app messes up on both the doctor's side and yours Review Source MV Michael V. Realtor Real Estate Used the software for: Less than 6 months ### "Terrible Service" January 12, 2022 1.0 Terrible service for online physician. The physician I was matched with was a surgeon and I was calling about a nasal infection. They never called me back and they cancelled the appointment without calling me. Pros No pros. Nothing good to say about the software. Cons Can not message back if you have a problem online. Appointment was cancelled stating that they could not contact me, but I never received a phone call. You are charged immediately many hours before the call. Review Source CG Cambria G. Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Terrible - Everything about this platform is terrible " September 14, 2023 1.0 Horrible. Never ever use this platform Pros Nothing, absolutely nothing. I will never ever use this platform again. Cons The doctor accused me of calling in for prescription drugs. Never listened to me, proceeded to tell me about her 35 yrs of experience. I then called customer service to report the doctor and she did absolutely nothing. She was condescending and I later found out she never actually submitted my feedback. I ended up going to my GP in person and found out I had walking pneumonia. Funny how that came full circle. Review Source John B. President Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worst experience " March 6, 2023 1.0 Pros Terrible service. Hope this isn’t future of healthcare! Cons Customer service, provider access is extremely limited Review Source NB Nate B. Technician Warehousing Used the software for: Less than 6 months ### "No refunds given. Be careful" September 17, 2021 1.0 Charged me $50 for a two minute call with no medical advice Pros Nothing. I didn't use it but 1 time. Will not use it again Cons No medical advice given. The software was fine Review Source HS Habeeb S. Director of Medical Physics and Dosimetry Hospital & Health Care Used the software for: 1-2 years ### "Neither Website Nor Phone App work" August 1, 2024 1.0 During the last three times, I wasted more than 30 minutes on the deledoc website and phone app trying set up an appointment. It didn't work. It keep going through cycle and keep bringing me to square one. Sometimes, it gives error "can't fetch medical history" Pros It was convenient but now it the software (website or phone app) became useless Cons Neither website nor phone app work and very slow Review Source NM Nicole M. Student Higher Education Used the software for: Less than 6 months ### "Useless Garbage" August 27, 2021 1.0 I tried getting an excuse note (something they say they do) and: - spent one full day trying to use their phone appointments (which did not work,) - finally got someone on a video appointment but found out after the appointment, I couldn't open the file with my excuse note, - spent another full day making video appointments, only to have them canceled with no explanation - then finally had an extremely rude interaction with customer service saying my request couldn't be granted and that's why the providers were canceling on me. (Even though one of the providers was clearly able to do so) Honorable Mentions: - Downloading their useless app - Having to call up my phone provider to see if they were blocking calls only to have them tell me they weren't - The rude customer service rep AGREEING that the "no explanation cancelation" policy was a bad one and telling me nothing would be done about it. - Generally wasting two days of my life on a non-functional software Pros Absolutely nothing. Not a single redeeming quality. Cons \- You will wait no less than 2 hours for an appointment which the provider can then cancel with no explanation - The phone call appointments just don't work if you have an iPhone apparently - The phone app is unusable garbage that will kick you from your account if you're inactive for too long (and there's no option to stay signed in nor save your sign-in info) - Customer service will pretend to try to help you but they're incapable of solving anything - One customer service representative got very snarky with me, told me doctors were canceling on me and there was nothing I can do, then put me on hold as I was venting my frustration. (I don't remember who that guy was, but I hope he gets fired) - All around waste of time and resources; go literally anywhere else. Review Source DH Donnie H. n/a Government Administration Used the software for: Less than 6 months ### "Poor service, poor communication, no access to my provider, unsolicited appointment cancellations" March 16, 2021 1.0 An absolute disgrace. Teladoc cancelled my appointments without cause or notification, teladoc does not allow me to be in contact with my provider, the app sends an abundance of daily spam and unsolicited communication via text, email, etc. that has nothing whatsoever to do with my treatment, and they are completely unresponsive and dismissive with their customer service. This app is awful, as is the administration of it. Pros This is the preferred tool for Blue Cross and Blue Shield for users, but there are so many issues I almost do not know where to start. The only thing I like is that I will never be using it again and that I can easily remember the name in order to tell people how disgracefully poor the app, and the administrators of this app, behave. Cons The app cancelled my appointments for no reason whatsoever, sends an obscene amount of useless span and unnecessary emails, texts, daily communication that have nothing at all to do with my treatment, the service does not allow me to be in touch with my medical provider, and the app is completely unresponsive to customer service issues. Complete and epic failure all around, and I am also cancelling my BCBS health coverage at the very next interval for the same reason due to the associated fact that, when I contacted BCBS about this issue, they then became combative with me about the problem. After nearly 25 years and tens of thousands of dollars in premiums paid with very few health claims over the years, BCBS had gone to the dogs. An absolute disgrace. Review Source SB Sarah B. Market Research Information Services Used the software for: 1-2 years ### "Helpful Healthcare" October 19, 2023 3.0 Pros When I initially went to schedule an appoint they said they could see me as soon as 6 minutes; I was impressed because if I would have walked into an urgent care this moment it would have taken me atleast 30 mins to be seen; thats not county the amount of time it takes to actually drive there. Cons For some reason my insurance provider was constantly being assigned and redirected from a whole other state. I have Ambetter Heath of Tennessee - Not Nebraska, or Arkansas. Review Source TH Tom H. Government Government Administration Used the software for: Less than 6 months ### "Unhelpful doctors and lack in training of customer care reps" January 31, 2022 1.0 My first appt was cancelled by the doctor 2 minutes before the appt time and the doctor said they could not call me. Got a second doctor scheduled by one of the customer care reps who screened my concerns for the appt but did not say whether the Dr could discuss them properly. My questions were LGBTQ related and overall I feel this company does NOTHING to acknowledge the topics that this community needs to discuss with doctors. They have no way to filter doctors in this area, so you get assigned random doctors that are conservative and honestly feel uncomfortable speaking on these sensitive issues. After a short 3.5 minute long call, no resolution and was told my issue isn't urgent care related so talk to your PCP. How is this company around?! Pros Cool app. That's really about it. Easy to use. Cons There's no accountability and your charged for a 4 minute conversation where the doctor cannot help you if your question is non-urgent care. Review Source MT Mar T. Physician Hospital & Health Care Used the software for: Less than 6 months ### "Helpful video conferencing " December 8, 2021 4.0 Pros Ease of use for both patient and provider. No need to download an app. Available translation services if needed is a huge plus Cons Unable to put a background, only blurs yours Review Source JW Joy W. Special Projects Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Teladoc Review" July 19, 2021 5.0 Pros Teladoc was a benefit of my insurance plan. I used it a couple times when I had a sinus infection and bladder infection. It was nice to be able to see the doctor without having to go to the doctor, and the copay was also less for Teledoc. The doctors asked me questions about my symptoms and were able to diagnose my problems over the phone. Cons I don't really enjoy talking on the phone. However, I felt sick enough that I needed to see a doctor, so I went ahead and made the calls. Review Source TB Timothy B. Field IT Tech Information Technology and Services Used the software for: 1-2 years ### "Would only use if you have no other choice." July 23, 2019 3.0 Not bad to terrible. The doctors dont really care, they may answer quickly, but their lack of empathy and urgency is baffling. That, along with the inability to carry over information will make me think twice next year when its time to pick insurance. Pros Sometimes they get back to right away, other times youre left waiting. Cons You information doesnt follow your login. I had an issue where I needed to have someone look at something but my phone was being repaired, when I signed in on another phone, after all the verification I had to fill it all of my medical history again. Such a waste of time. Review Source rE rob E. accounting Chemicals Used the software for: 2+ years ### "my experience" March 9, 2021 1.0 never will use again terrible doc terrible service Pros easy to use very quick not expensive. easy to find and sign in from my device Cons didnt make a diagnosis didnt spend time didnt call any medicines in thought it was a scam, he just said to go get checked out Review Source eV erni V. artist Arts and Crafts Used the software for: Less than 6 months ### ""go see a doctor"" November 26, 2019 2.0 i was hoping for some more information beyond go see a doctor then getting hung up on, i thought this could be an alternative to emergency room but it what just a smaller waste of my time Pros the software worked at about 50%, i really wasnt worried about the software when i was having pains Cons they said they tried to rech me via text 3 times but that was not true at all as the appointment was for 10am and thats exactly when they sent the text Review Source JK Jw K. IT Director Information Services Used the software for: Less than 6 months ### "The worst service that I have ever had in my life" September 25, 2021 1.0 I used Teladoc to get my medical maintenance prescription two months back, and came to know the the prescription was for the only one month. I called Teladoc representative and asked how I can get a year prescription and she told me to book a new doctor numerous times. I was doubtful, so I put a very clear request note in booking to give me a call only when a doctor can give me one year's prescription. The doctor who gave me a call had no idea about it, and he simply said he can't give me a year's prescription and hung up, and Teladoc is denying my refund request which is really ridiculous. There was no medical services from the doctor other than saying that he can't give me 1 yr's prescription and It was the most terrible experience I ever had. I would give rate 0 out of 10 for their services. Pros NOTHING I liked about Teladoc. this is the worst services that I have ever had Cons Teladoc is charging not the service itself but whether doctor gives a call or not. Even if you won't get any medical advice from doctor nor proper service, once you get a call you will be charged regardless, which is terrible and very frustrating. Review Source RD Ruby D. Pharmacist Hospital & Health Care Used the software for: 6-12 months ### "The best telemedicine app" January 20, 2021 5.0 Pros This is the app to go for if you want a quick medical advice for minor ailments or refill of maintenance prescriptions. My insurance covers this service so it is super convenient. The app is easy to use and very reliable Cons One time, one of the prescriptions was sent incorrectly. I tried to contact the service again but could not be reconnected Review Source NC Nezare C. CTO Computer Software Used the software for: Less than 6 months ### "worst process I've ever seen." May 19, 2020 1.0 terrible. Pros absolutely nothing, if you want shit service this is the place to go. Cons don't use, waste of time, you can wait a week and not get a single update on your requests. speak to a doctor immediately is a lie. Review Source PE Parley E. ZMST Education Management Used the software for: 1-2 years ### "No WAY I would recommend this service or company." March 22, 2020 2.0 Horrible. It seems great at first but there is no follow through with Teledoc. They do nothing other than set appointments and try to cancel them after making patients wait for days. Pros None, it appears to be easy but that is just a facade. Cons The company cancels appointments and blows off customers regularly. They don't even do what the doctors agree to IF the 'visit' takes place. It is a total sham. Review Source MW Morayma W. Customer service representative Insurance Used the software for: Less than 6 months ### "Don’t use TELADOC" March 1, 2024 1.0 Horrible experience!!!! Don’t recommend. Pros Ease of scheduling an appointment Cons The make mistakes with prescriptions and don’t follow up on those mistakes so you don’t get your medication and have to suffer because of it Review Source Similar Products Featured ## Related categories [Remote Patient Monitoring](https://www.capterra.com/remote-patient-monitoring-software/)[Telemedicine](https://www.capterra.com/telemedicine-software/)[Urgent Care EMR](https://www.capterra.com/urgent-care-emr-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.