--- title: "Teladoc Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Teladoc Health the right Telemedicine solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/190055/Teladoc/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Teladoc Health 2.5 (91) [View alternatives](https://www.capterra.com/p/190055/Teladoc/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Teladoc Health Ease of use 2.9 Customer Service 2.3 ## Pros and Cons in Reviews sm scott m PartnerReal Estate, Self-employedUsed the software for: 1-2 years. “I think Teladoc is a great service if you have a questions for a Doc or traveling and need basic prescriptions.“ November 13, 2025 Annie A BookkeeperAccounting, Self-employedUsed the software for: Less than 6 months. “I opened a complaint and requested a refund which they refused.“ July 2, 2026 BC Brenda C Office ManagerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “Makes it easier to see patients without needing an office and all the extra staff“ March 17, 2025 AG Alexis G Business OwnerProfessional Training & Coaching, Self-employedUsed the software for: Less than 6 months. “No one ever contacted me. When I followed up again, my requests to either reopen the case with the doctor to get a correct diagnosis, to reschedule with another doctor at no charge, or to receive a refund were all denied.“ October 4, 2025 MA Mustapha A MBBS StudentHigher Education, Self-employedUsed the software for: 1-2 years. “It is wonderful for dermatology, general medical consultations, and mental health support.“ April 3, 2025 MA Mustapha A MBBS StudentHigher Education, Self-employedUsed the software for: 1-2 years. “One drawback is the limit of available services based on your area.“ April 3, 2025 JM Joery M HR AssistantEntertainment, 201 - 500 employeesUsed the software for: More than 2 years. “Overall, it can be a useful tool for employees if implemented correctly by leadership.“ October 16, 2025 AG Alexis G Business OwnerProfessional Training & Coaching, Self-employedUsed the software for: Less than 6 months. “In the end, I paid $89 and never had the chance to get a meaningful medical opinion, and the Customer Service was truly disappointing.“ October 4, 2025 ## Showing most helpful reviews Showing 1-25 of 91 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Bookkeeper Used the software for: Less than 1 year ### "Absolutely horrible " July 6, 2026 1.0 Absolutely horrible I tried teladoc to get some advice and health help about an ongoing cough and congestion I was dealing with. The provider was dismissive, rude, and in quite a hurry. When I expressed concern that he wasn't quite understanding what I was coming on the call for, he said "do you want the prescriptions or not?" I said, I guess so, and she hung up the call. I am disturbed by the level of disrespect he showed me In turn, also the disrespect shown by the teladoc health team in general. I opened a complaint and requested a refund which they refused. To pay $89 for a 3 minute video call where you're ignored and dismissed is absolutely horrible. Save your time and your money. Pros Nothin, there are absolutely no pros I have about this experience or this company. I will stay far away in the future. Cons Dismissive, rude, unhelpful. I would not recommend to my worst enemy. They are so harmful to people and uncaring. Review Source R Reviewer Partner Used the software for: 1-3 years ### "Great Service " November 14, 2025 5.0 I think Teladoc is a great service if you have a questions for a Doc or traveling and need basic prescriptions. Very easy to use and Doctor calls you back within an hour. Thanks Pros Easy to use and Doc cals you within an hour. I think this a great service for basic information, refills if traveling, all the Doctors have been very friendly and helpful. I would highly recommended Teladoc. Cons I've used Teladoc 4 times over the past year, each time it's been easy to use and schedule a call with a Doc. Doc call within an hour. Review Source R Reviewer chef Used the software for: 1-3 years ### "works pretty well" January 13, 2020 4.0 convenient for a quick easy script like im sure would be great for pink eye or a rash or decongestant or something small. Pros not too hard to set up and use, if you have insurance the copay can be less than your standard office visit. Cons no way of getting tests. the care is a bit limited. if you need a test, then I bet you have to pay twice Review Source VR Verified Reviewer Editor Used the software for: 3-5 years ### "Doctor on the Go" April 21, 2022 5.0 My overall experience with Teladoc has been completely positive. Pros I have found Teladoc most helpful when I am feeling ill while traveling, or don't have the time to wait to see my primary care physician. No matter where you are, you are able to speak with a doctor who can prescribe you basic medication based on your symptoms. You can even speak to a doctor over a video call if you have visible symptoms to show the doctor. I was on a trip once with a very sore throat, and the doctor was able to prescribe me medication within minutes. It's also incredibly cost efficient, at only $5 per Teladoc appointment as opposed to my normal copay of $30 for a visit to my primary care physician. Cons I have zero complaints about Teladoc. It's a very cost efficient alternative to visiting your PCP, and you can do use the app from your phone, which in this day and age is incredibly convenient. Review Source VR Verified Reviewer Manager Used the software for: Less than 1 year ### "Unsatisfied with care provided" August 11, 2025 1.0 General Medical visit August 6, 2025 Provider: \[sensitive content hidden\] -my wife has a sore throat along with ear ache. This doctor prescribed antibiotic ear drops and said take Tylenol for sore throat. He says viral infection we asked that a antibiotic be prescribed for sore throat. This was unhelpful and the pharmacist said the ear drops prescribed will not be helpful for a sore throat and agreed an antibiotic should be prescribed. We contacted Teladoc an were told to either schedule another visit or contact our primary care doctor. Pros Ease of Use, easy to get a doctor 24/7. Speed of response. Patient management creating and maintain a profile Cons General Medical visit August 6, 2025 Provider: \[sensitive content hidden\] this doctor does not listen to you and should not provide care to anyone Review Source VR Verified Reviewer Director of Operations, US Used the software for: 3-5 years ### "Great usability as a patient" August 17, 2021 5.0 Pros As a user, I was able to put my health information into the system on a one-time basis and then each provider I see can access it while guiding my care. It’s easy to connect with a provider either with video or telephone and the app tells you which will be faster. I once convinced myself that I actually did have a UTI and talked to the Teladoc provider while on a hike. The medicine was ready at the pharmacy by the time we were done. It was amazing utilizing this technology! Cons There is little ability to talk to the provider about questions or follow up after your visit which is frustrating. Review Source VR Verified Reviewer Scientist Used the software for: Less than 1 year ### "Super Convenient " August 31, 2020 4.0 I had a very positive experience with Teladoc. I didn’t have to take off work for a basic ailment because Teladoc had me scheduled same day! The docs are professional and do the best they can within the setup. I’d recommend Teladoc for basic doctor needs. Pros My work insurance offers Teladoc and it is so incredibly convenient for the basics! The app is really easy to set up and walks you through everything. Scheduling appointments is easy and it’s fast! I was able to receive a call in about 15 minutes on more than one occasion. The docs were efficient. Totally beats going to the clinic for a minor issue that can be solved with a phone call. Cons The software itself is just fine. The only con is that it’s on the patient to know when to forego the program and actually go see a doctor, and if that isn’t done with good judgement, patient may have to be seen more than once. Not a fault of the program though. The program is very user friendly. Review Source VR Verified Reviewer Graduate Assissant Used the software for: Less than 1 year ### "Awful app" January 4, 2022 1.0 They terminated my account for no reason. They didn't give me a reason why. I haven't scheduled an appointment with anyone in like a month but now that I want to I can't they kicked me out. I will never recommend this trash can app to anyone ever again. They can suck it. Pros It's convenient. If you don't like someone you can always switch to someone else and schedule whenever you want. Only pros. Cons The app misfuctions a lot. It doesn't save your info so you always have to log in even if your insurance is paying for it sometimes they reject your insurance card for no reason the app messes up on both the doctor's side and yours Review Source Verified Reviewer Customer Success Lead Used the software for: Less than 1 year ### "50/50 on the doctors. 0/100 on the Customer Service" January 15, 2021 2.0 A complete waste of time an money for me. Pros It was fast, and the first visit I had was with a woman that listened, addressed my concerns, and made quick work of my apt. (it was the second one that went bad) Cons Second appointment lasted 5x longer than the first. Most of it I spent trying to correct the doctor that wasn't letting me finish talking about the info he could have read in my teledoc medical history but didn't. The rest of the appointment was just trying to get off the phone with him after he said he could do nothign for me and I had to go in person. Customer support is really bad. I called to report the apt and request a refund. They refused the refund despite continually apologizing for the terrible quality of the visit and saying that because I agreed to the copay before I was responsible. So, in conclusion they don't take responsibility for their doctors. If I had just listened to the doctor on the second appointment instead of realizing his error and correcting them, if would have resulted in overmedicating the issue. Review Source VR Verified Reviewer Teacher Used the software for: Less than 1 year ### "Access Excellent Care from Anywhere" March 16, 2021 5.0 Teladoc saves time. All medical providers I have seen are professional and I have received nothing less than stellar care from them. Even a prescription called right into my local pharmacy! Pros This was the easiest tool I've ever used for access to reliable healthcare. From downloading the app to my first doctor visit was everything was simple and FAST. And of course, accurate. Cons The moon inconvenience, and it was minor, was the few extra steps to get my children signed up on the account as well (they're in their teens so I understand that Teladoc needed their input as well). Review Source R Reviewer Marketing Used the software for: Less than 1 year ### "Terrible - Everything about this platform is terrible " September 18, 2023 1.0 Horrible. Never ever use this platform Pros Nothing, absolutely nothing. I will never ever use this platform again. Cons The doctor accused me of calling in for prescription drugs. Never listened to me, proceeded to tell me about her 35 yrs of experience. I then called customer service to report the doctor and she did absolutely nothing. She was condescending and I later found out she never actually submitted my feedback. I ended up going to my GP in person and found out I had walking pneumonia. Funny how that came full circle. Review Source R Reviewer Technician Used the software for: Less than 1 year ### "No refunds given. Be careful" September 20, 2021 1.0 Charged me $50 for a two minute call with no medical advice Pros Nothing. I didn't use it but 1 time. Will not use it again Cons No medical advice given. The software was fine Review Source R Reviewer Student Used the software for: Less than 1 year ### "Useless Garbage" September 1, 2021 1.0 I tried getting an excuse note (something they say they do) and: - spent one full day trying to use their phone appointments (which did not work,) - finally got someone on a video appointment but found out after the appointment, I couldn't open the file with my excuse note, - spent another full day making video appointments, only to have them canceled with no explanation - then finally had an extremely rude interaction with customer service saying my request couldn't be granted and that's why the providers were canceling on me. (Even though one of the providers was clearly able to do so) Honorable Mentions: - Downloading their useless app - Having to call up my phone provider to see if they were blocking calls only to have them tell me they weren't - The rude customer service rep AGREEING that the "no explanation cancelation" policy was a bad one and telling me nothing would be done about it. - Generally wasting two days of my life on a non-functional software Pros Absolutely nothing. Not a single redeeming quality. Cons \- You will wait no less than 2 hours for an appointment which the provider can then cancel with no explanation - The phone call appointments just don't work if you have an iPhone apparently - The phone app is unusable garbage that will kick you from your account if you're inactive for too long (and there's no option to stay signed in nor save your sign-in info) - Customer service will pretend to try to help you but they're incapable of solving anything - One customer service representative got very snarky with me, told me doctors were canceling on me and there was nothing I can do, then put me on hold as I was venting my frustration. (I don't remember who that guy was, but I hope he gets fired) - All around waste of time and resources; go literally anywhere else. Review Source BBS Brother Bernard S. RC Monk, Clinical Psychologist, Doctor of Natural Medicine Used the software for: 3-5 years ### "Good company but provider background makes a difference" October 27, 2022 5.0 It has evolved over the years. I've learned how to use Teladoc better. Also, they offer good online training for beginning providers. Pros Excellent video and audio experience; provides a nice profile for potential patients to choose providers from; patient note areas now has some checklists which helps a lot. Cons Lumps all mental health providers together. Thus, provider pay is lower than the other platforms I use which pay by educational and clinical background of provider. This makes me tend to use other platforms more. Review Source R Reviewer Accountant Used the software for: 3-5 years ### "Useless Dr \[SENSITIVE CONTENT\]" December 24, 2021 1.0 I made an appointment yesterday for a cough,stuffy nose and really bad ear ache (throbbing) I explained this to Dr.\[SENSITIVE CONTENT\]which she replied it sounds like a common cold so use a warm compress on your ear and it will help with the paid (I know what an ear infection feels like when I get one which my ear drum buss every time so i always try to catch it earlier. The Dr. told me there was nothing they can do and was there anything else she could help me with, I explained yes and i talked to her more, her response was "I cannot help you and order your a prescription for you at this time as this will heal on its own." I have been taking over the counter meds for this and its getting worse. I told her i was not happy with this visit that i wanted to speak with someone else. She said sorry Call back tomorrow have a great day. I call back this morning, which it was worse customer service than the Dr. The customer service supervisor was not professional at all and talked not professionally. I asked to speak with someone else because she was so rude and this lady told me is there anything i can help you with further I replied yes, I told her how I felt and she said I am sorry have a great day goodbye and hung up in my face.. So I schedule an appointment with my dr. go this morning and I do have a sinus infection and a double ear infection. I had to pay my copay twice in two days. I WANT A REFUND. If I do not get it i was just keep escalating this issue. Pros Nothing Cons Everything Review Source Jessica W. Marketing Used the software for: Less than 1 year ### "Scam" January 20, 2022 1.0 Don’t waste your time!!! I scheduled an appointment with a doctor about a week out from the appointment date (1/12 at 1:30pm MT). The provider confirmed the date & time worked for her and even re-confirmed she would be joining on time at about 1:00pm MT. 10 minutes before the appointment was supposed to start, I get the invitation to the “waiting room” and joined. I then waited another 30 minutes for the doctor to join and she never did nor did she communicate she was running late or unable to make our appointment. She didn’t even end up reviewing my medical chart until 3.5 hours after the appointment start time! I have reached out 3 times to Teladoc customer service about this to make sure I will not be billed for the missed appointment and have received ZERO communication from them, even though they say they’ll follow up within 24 hours and have 24/7 customer service. There are also no ways to communicate with your provider in Teladoc either via the app or on the desktop version, so I can’t even ask her to delete the appointment off my dashboard. But the providers can communicate with YOU, though. What a joke and a scam. When I commented on their Facebook wall (they have it locked down to where you can’t comment or review them- you can only comment on their posts), I was told that they’re experiencing longer than usual wait times and that if I send them a message, they’ll have the next available provider call me. This is unacceptable considering I had a scheduled appo Pros Seemed easy to use Seemed convenient Not much else, to be honest Cons No customer service whatsoever Doctor no showed our appointment that was scheduled a week out and haven’t heard from her Unable to send a message direct to the provider either via the app or the desktop (but they can send messages to the client) Review Source R Reviewer Director of Medical Physics and Dosimetry Used the software for: 1-3 years ### "Neither Website Nor Phone App work" August 6, 2024 1.0 During the last three times, I wasted more than 30 minutes on the deledoc website and phone app trying set up an appointment. It didn't work. It keep going through cycle and keep bringing me to square one. Sometimes, it gives error "can't fetch medical history" Pros It was convenient but now it the software (website or phone app) became useless Cons Neither website nor phone app work and very slow Review Source Loren R. CFO Used the software for: 1-3 years ### "Teledoc Review" August 9, 2021 5.0 Teledoc is a perfect solution for the times when you're not feeling well but do not necessarily need to visit a physician in person. As a result, there is a saved cost. Pros The health insurance through our employer offers Teledoc. The Teledoc app is simple to set up and provides clear instructions. Booking an appointment was fast and easy. Cons Not a big issue, but there were additional steps to add my spouse who's covered on my plan. I am certain, though, that would be the case with any similar software. Review Source R Reviewer Senior Scientist Used the software for: 3-5 years ### "Solid system" July 14, 2023 5.0 Overall my experience with Teladoc has been positive. Each time I’ve needed to call, interactions with the doctors have always been beneficial/helpful. Pros Getting set up is easy. Once you sign up and create an account, the process of scheduling a call is seamless. I also like the portability of it; the ability to use it no matter where you are is invaluable. Cons Integration with our business processes was bumpy in the beginning, but I called and spoke to an agent who helped walk me through the issue I was having. Review Source R Reviewer Health Insurance Broker Used the software for: Less than 1 year ### "Get a useless appointment Rx and nothing else. " December 14, 2021 1.0 I am so tired of Drs saying they are going todo something and then they dont do it. Leaving you feeling crazy for seeking help in the first place. Im tired of being rushed through my appointments. No one wants to listen and no one follows through. If you say you are going to upload a notice for work then do that, dont leave me hanging. If you schedule an appointment with me do not cancel on me. Listen to me when I speak and take my concerns seriously. Its like going through a factory on an assembly line. Im a real person! Pros nothing. How can i like being rushed off the phone, given a prescription and then having my Dr not keep his word? Cons everything, I do not like this platform. Review Source R Reviewer Locksmith Used the software for: 1-3 years ### "Great service!" October 26, 2021 5.0 Allows me to stay working. I do not have to take off 3 hours to go to the doctor. Doctor Amy Merritt is the best! The last service I received was the best teladoc experience I have had. I would rate her service 5 stars and request her every time if I could. I know that's not how it works but she was the best. Pros Easy to use connected with a doctor fast. Cons I wish that once you find a physician that you like you could request to use that doc as a first choice if available. Review Source R Reviewer Structural Engineer Used the software for: Less than 1 year ### "Horrible. Do not use Teladoc" October 22, 2020 1.0 I am very dissatisfied with Teladoc. They took my $ and did not provide the service I was asking for. Now they have deleted my account and I can't login in to retrieve what they said to provide to my primary doctor. I needed a prescription for a very safe simple medication (Nizoral) I was using. I thought that I would try Teladoc since it seems to be quick and I need no appointment. It is hard to see my primary doctor now since due to COVID. They took my $ and said I don't need to drug, but instead give me a recommendation to go buy an OTC drug. I've used Nizoral many times before and it's very safe to use. I made a mistake by using Teladoc. I will surely spread the word about this horrible scam. Pros Absolutely Nothing. This company is a scam. Cons I am very dissatisfied with Teladoc. They took my $ and did not provide the service I was asking for. Now they have deleted my account and I can't login in to retrieve what they said to provide to my primary doctor. I will surely spread the word about this horrible scam. Review Source R Reviewer VP of GSD Used the software for: 1-3 years ### "Worth a try to save time " January 21, 2022 4.0 Very favorable in fairness now, one time where tech can save time when used correctly and efficently Pros Saves the hassle of making an appointment, travelling to Dr office, time wasted sitting on the paper sheet for up to an hour (not uncommon if Dr is busy \*\* despite having an appointment), gets to the point and get a 10 minute visit over in ten minutes , rather than 1 hr & 10 minutes Cons The video connection can be a bit IFFY on occasion and takes a few minutes to set up with the provider Review Source R Reviewer Director Used the software for: Less than 1 year ### "prescription was never called in - and when I wrote in the replies we general and standard...!" January 24, 2022 1.0 I wrote them many times asking why the doctor never called in a script - and they gave me some bull honkey about vit c and vit d. Please do yourself a favor never use them - they refused my $75 refund...stating some company policy rubbish - their service it terrible - rather call CVS or Care Now Pros I was very disappointed when after talking with the provider \[SENSITIVE CONTENT\] - he discussed calling in a prescription to my pharmacy for Augmentin - however, that was not the case - He never called in the prescription! Cons The doctor and support team are liars and wont follow-through - just a money-making scam taking advantage of sick people Review Source R Reviewer Business owner truck driver Used the software for: Less than 1 year ### "I was lied to" October 8, 2021 1.0 Tried 1 time and never will again. Couldn't verify my insurance so I was told if I paid cash then they would get me all the info to file for reimbursement with my insurance. Not true 8 hours of phone calls and can not get the needed info of procedure code and description because when you cash pay their system doesn't generate one. Eas told 15 to 30 minutes (hour max) to see Dr and 2 and a half hours later finally saw one. Dr prescribed warm compress and eye drops and when it didn't get better I had to see my Dr who said an oral antibiotic should have been prescribed. I filed complaint with better Business Bureau and they responded "call customer serv8ce". I explained I had already spent 7 or 8 hours doing that and they responded "call customer service ". I gave 8n and called and customer service said "sorry I see the notes where you've called before and there's nothing we can do". Dishonest, unreliable, and not an effective cure. Pros I was able to see a Dr about a minor problem from home Cons Honest eta to see dr posted while you wait. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.