--- title: "Teladoc Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Teladoc Health the right Telemedicine solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/190055/Teladoc/reviews/" page_type: "reviews" language: "en" --- Teladoc Health 2.5 (91) [View alternatives](https://www.capterra.com/p/190055/Teladoc/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Teladoc Health Ease of use 2.9 Customer Service 2.3 ## Pros and Cons in Reviews sm scott m PartnerReal Estate, Self-employedUsed the software for: 1-2 years. “I think Teladoc is a great service if you have a questions for a Doc or traveling and need basic prescriptions.“ November 13, 2025 AG Alexis G Business OwnerProfessional Training & Coaching, Self-employedUsed the software for: Less than 6 months. “No one ever contacted me. When I followed up again, my requests to either reopen the case with the doctor to get a correct diagnosis, to reschedule with another doctor at no charge, or to receive a refund were all denied.“ October 4, 2025 JM Joery M HR AssistantEntertainment, 201 - 500 employeesUsed the software for: More than 2 years. “Overall, it can be a useful tool for employees if implemented correctly by leadership.“ October 16, 2025 AG Alexis G Business OwnerProfessional Training & Coaching, Self-employedUsed the software for: Less than 6 months. “In the end, I paid $89 and never had the chance to get a meaningful medical opinion, and the Customer Service was truly disappointing.“ October 4, 2025 BC Brenda C Office ManagerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “Makes it easier to see patients without needing an office and all the extra staff“ March 17, 2025 Annie A BookkeeperAccounting, Self-employedUsed the software for: Less than 6 months. “I opened a complaint and requested a refund which they refused.“ July 2, 2026 LS Loreyda S ManagerBanking, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “They make it really simple and you can book an appt the same day“ October 23, 2025 JM Joery M HR AssistantEntertainment, 201 - 500 employeesUsed the software for: More than 2 years. “Inconsistent quality of care depending on the provider and low record management.“ October 16, 2025 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use mG michele G. chef Food & Beverages Used the software for: 1-2 years ### "works pretty well" January 10, 2020 4.0 convenient for a quick easy script like im sure would be great for pink eye or a rash or decongestant or something small. Pros not too hard to set up and use, if you have insurance the copay can be less than your standard office visit. Cons no way of getting tests. the care is a bit limited. if you need a test, then I bet you have to pay twice Review Source VR Verified Reviewer Editor Media Production Used the software for: 2+ years ### "Doctor on the Go" April 20, 2022 5.0 My overall experience with Teladoc has been completely positive. Pros I have found Teladoc most helpful when I am feeling ill while traveling, or don't have the time to wait to see my primary care physician. No matter where you are, you are able to speak with a doctor who can prescribe you basic medication based on your symptoms. You can even speak to a doctor over a video call if you have visible symptoms to show the doctor. I was on a trip once with a very sore throat, and the doctor was able to prescribe me medication within minutes. It's also incredibly cost efficient, at only $5 per Teladoc appointment as opposed to my normal copay of $30 for a visit to my primary care physician. Cons I have zero complaints about Teladoc. It's a very cost efficient alternative to visiting your PCP, and you can do use the app from your phone, which in this day and age is incredibly convenient. Review Source VR Verified Reviewer Manager Accounting Used the software for: Less than 6 months ### "Unsatisfied with care provided" August 7, 2025 1.0 General Medical visit August 6, 2025 Provider: \[sensitive content hidden\] -my wife has a sore throat along with ear ache. This doctor prescribed antibiotic ear drops and said take Tylenol for sore throat. He says viral infection we asked that a antibiotic be prescribed for sore throat. This was unhelpful and the pharmacist said the ear drops prescribed will not be helpful for a sore throat and agreed an antibiotic should be prescribed. We contacted Teladoc an were told to either schedule another visit or contact our primary care doctor. Pros Ease of Use, easy to get a doctor 24/7. Speed of response. Patient management creating and maintain a profile Cons General Medical visit August 6, 2025 Provider: \[sensitive content hidden\] this doctor does not listen to you and should not provide care to anyone Review Source VR Verified Reviewer Director of Operations, US Non-Profit Organization Management Used the software for: 2+ years ### "Great usability as a patient" August 10, 2021 5.0 Pros As a user, I was able to put my health information into the system on a one-time basis and then each provider I see can access it while guiding my care. It’s easy to connect with a provider either with video or telephone and the app tells you which will be faster. I once convinced myself that I actually did have a UTI and talked to the Teladoc provider while on a hike. The medicine was ready at the pharmacy by the time we were done. It was amazing utilizing this technology! Cons There is little ability to talk to the provider about questions or follow up after your visit which is frustrating. Review Source VR Verified Reviewer Scientist Public Policy Used the software for: 6-12 months ### "Super Convenient " August 29, 2020 4.0 I had a very positive experience with Teladoc. I didn’t have to take off work for a basic ailment because Teladoc had me scheduled same day! The docs are professional and do the best they can within the setup. I’d recommend Teladoc for basic doctor needs. Pros My work insurance offers Teladoc and it is so incredibly convenient for the basics! The app is really easy to set up and walks you through everything. Scheduling appointments is easy and it’s fast! I was able to receive a call in about 15 minutes on more than one occasion. The docs were efficient. Totally beats going to the clinic for a minor issue that can be solved with a phone call. Cons The software itself is just fine. The only con is that it’s on the patient to know when to forego the program and actually go see a doctor, and if that isn’t done with good judgement, patient may have to be seen more than once. Not a fault of the program though. The program is very user friendly. Review Source VR Verified Reviewer Graduate Assissant Religious Institutions Used the software for: 6-12 months ### "Awful app" January 2, 2022 1.0 They terminated my account for no reason. They didn't give me a reason why. I haven't scheduled an appointment with anyone in like a month but now that I want to I can't they kicked me out. I will never recommend this trash can app to anyone ever again. They can suck it. Pros It's convenient. If you don't like someone you can always switch to someone else and schedule whenever you want. Only pros. Cons The app misfuctions a lot. It doesn't save your info so you always have to log in even if your insurance is paying for it sometimes they reject your insurance card for no reason the app messes up on both the doctor's side and yours Review Source VR Verified Reviewer Customer Success Lead Mental Health Care Used the software for: Less than 6 months ### "50/50 on the doctors. 0/100 on the Customer Service" January 14, 2021 2.0 A complete waste of time an money for me. Pros It was fast, and the first visit I had was with a woman that listened, addressed my concerns, and made quick work of my apt. (it was the second one that went bad) Cons Second appointment lasted 5x longer than the first. Most of it I spent trying to correct the doctor that wasn't letting me finish talking about the info he could have read in my teledoc medical history but didn't. The rest of the appointment was just trying to get off the phone with him after he said he could do nothign for me and I had to go in person. Customer support is really bad. I called to report the apt and request a refund. They refused the refund despite continually apologizing for the terrible quality of the visit and saying that because I agreed to the copay before I was responsible. So, in conclusion they don't take responsibility for their doctors. If I had just listened to the doctor on the second appointment instead of realizing his error and correcting them, if would have resulted in overmedicating the issue. Review Source MV Michael V. Realtor Real Estate Used the software for: Less than 6 months ### "Terrible Service" January 12, 2022 1.0 Terrible service for online physician. The physician I was matched with was a surgeon and I was calling about a nasal infection. They never called me back and they cancelled the appointment without calling me. Pros No pros. Nothing good to say about the software. Cons Can not message back if you have a problem online. Appointment was cancelled stating that they could not contact me, but I never received a phone call. You are charged immediately many hours before the call. Review Source CG Cambria G. Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Terrible - Everything about this platform is terrible " September 14, 2023 1.0 Horrible. Never ever use this platform Pros Nothing, absolutely nothing. I will never ever use this platform again. Cons The doctor accused me of calling in for prescription drugs. Never listened to me, proceeded to tell me about her 35 yrs of experience. I then called customer service to report the doctor and she did absolutely nothing. She was condescending and I later found out she never actually submitted my feedback. I ended up going to my GP in person and found out I had walking pneumonia. Funny how that came full circle. Review Source NB Nate B. Technician Warehousing Used the software for: Less than 6 months ### "No refunds given. Be careful" September 17, 2021 1.0 Charged me $50 for a two minute call with no medical advice Pros Nothing. I didn't use it but 1 time. Will not use it again Cons No medical advice given. The software was fine Review Source IH Ivy H. Owner Professional Training & Coaching Used the software for: 1-2 years ### "Ease of access to medical care" January 11, 2025 4.0 Pros This is a good services to use for minor health concern that you are sure you have. Cons Sometimes the app does not work properly and causes challenges to use the app Review Source BBS Brother Bernard S. RC Monk, Clinical Psychologist, Doctor of Natural Medicine Mental Health Care Used the software for: 2+ years ### "Good company but provider background makes a difference" October 23, 2022 5.0 It has evolved over the years. I've learned how to use Teladoc better. Also, they offer good online training for beginning providers. Pros Excellent video and audio experience; provides a nice profile for potential patients to choose providers from; patient note areas now has some checklists which helps a lot. Cons Lumps all mental health providers together. Thus, provider pay is lower than the other platforms I use which pay by educational and clinical background of provider. This makes me tend to use other platforms more. Review Source KC Krystal C. Accountant Accounting Used the software for: 2+ years ### "Useless Dr \[SENSITIVE CONTENT\]" December 23, 2021 1.0 I made an appointment yesterday for a cough,stuffy nose and really bad ear ache (throbbing) I explained this to Dr.\[SENSITIVE CONTENT\]which she replied it sounds like a common cold so use a warm compress on your ear and it will help with the paid (I know what an ear infection feels like when I get one which my ear drum buss every time so i always try to catch it earlier. The Dr. told me there was nothing they can do and was there anything else she could help me with, I explained yes and i talked to her more, her response was "I cannot help you and order your a prescription for you at this time as this will heal on its own." I have been taking over the counter meds for this and its getting worse. I told her i was not happy with this visit that i wanted to speak with someone else. She said sorry Call back tomorrow have a great day. I call back this morning, which it was worse customer service than the Dr. The customer service supervisor was not professional at all and talked not professionally. I asked to speak with someone else because she was so rude and this lady told me is there anything i can help you with further I replied yes, I told her how I felt and she said I am sorry have a great day goodbye and hung up in my face.. So I schedule an appointment with my dr. go this morning and I do have a sinus infection and a double ear infection. I had to pay my copay twice in two days. I WANT A REFUND. If I do not get it i was just keep escalating this issue. Pros Nothing Cons Everything Review Source JW Jessica W. Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Scam" January 15, 2022 1.0 Don’t waste your time!!! I scheduled an appointment with a doctor about a week out from the appointment date (1/12 at 1:30pm MT). The provider confirmed the date & time worked for her and even re-confirmed she would be joining on time at about 1:00pm MT. 10 minutes before the appointment was supposed to start, I get the invitation to the “waiting room” and joined. I then waited another 30 minutes for the doctor to join and she never did nor did she communicate she was running late or unable to make our appointment. She didn’t even end up reviewing my medical chart until 3.5 hours after the appointment start time! I have reached out 3 times to Teladoc customer service about this to make sure I will not be billed for the missed appointment and have received ZERO communication from them, even though they say they’ll follow up within 24 hours and have 24/7 customer service. There are also no ways to communicate with your provider in Teladoc either via the app or on the desktop version, so I can’t even ask her to delete the appointment off my dashboard. But the providers can communicate with YOU, though. What a joke and a scam. When I commented on their Facebook wall (they have it locked down to where you can’t comment or review them- you can only comment on their posts), I was told that they’re experiencing longer than usual wait times and that if I send them a message, they’ll have the next available provider call me. This is unacceptable considering I had a scheduled appo Pros Seemed easy to use Seemed convenient Not much else, to be honest Cons No customer service whatsoever Doctor no showed our appointment that was scheduled a week out and haven’t heard from her Unable to send a message direct to the provider either via the app or the desktop (but they can send messages to the client) Review Source HS Habeeb S. Director of Medical Physics and Dosimetry Hospital & Health Care Used the software for: 1-2 years ### "Neither Website Nor Phone App work" August 1, 2024 1.0 During the last three times, I wasted more than 30 minutes on the deledoc website and phone app trying set up an appointment. It didn't work. It keep going through cycle and keep bringing me to square one. Sometimes, it gives error "can't fetch medical history" Pros It was convenient but now it the software (website or phone app) became useless Cons Neither website nor phone app work and very slow Review Source LR Loren R. CFO Wholesale Used the software for: 1-2 years ### "Teledoc Review" August 6, 2021 5.0 Teledoc is a perfect solution for the times when you're not feeling well but do not necessarily need to visit a physician in person. As a result, there is a saved cost. Pros The health insurance through our employer offers Teledoc. The Teledoc app is simple to set up and provides clear instructions. Booking an appointment was fast and easy. Cons Not a big issue, but there were additional steps to add my spouse who's covered on my plan. I am certain, though, that would be the case with any similar software. Review Source JG Julie G. Senior Scientist Tobacco Used the software for: 2+ years ### "Solid system" July 12, 2023 5.0 Overall my experience with Teladoc has been positive. Each time I’ve needed to call, interactions with the doctors have always been beneficial/helpful. Pros Getting set up is easy. Once you sign up and create an account, the process of scheduling a call is seamless. I also like the portability of it; the ability to use it no matter where you are is invaluable. Cons Integration with our business processes was bumpy in the beginning, but I called and spoke to an agent who helped walk me through the issue I was having. Review Source EM Erica M. Health Insurance Broker Health, Wellness and Fitness Used the software for: Less than 6 months ### "Get a useless appointment Rx and nothing else. " December 11, 2021 1.0 I am so tired of Drs saying they are going todo something and then they dont do it. Leaving you feeling crazy for seeking help in the first place. Im tired of being rushed through my appointments. No one wants to listen and no one follows through. If you say you are going to upload a notice for work then do that, dont leave me hanging. If you schedule an appointment with me do not cancel on me. Listen to me when I speak and take my concerns seriously. Its like going through a factory on an assembly line. Im a real person! Pros nothing. How can i like being rushed off the phone, given a prescription and then having my Dr not keep his word? Cons everything, I do not like this platform. Review Source VF Vernie F. Locksmith Construction Used the software for: 1-2 years ### "Great service!" October 19, 2021 5.0 Allows me to stay working. I do not have to take off 3 hours to go to the doctor. Doctor Amy Merritt is the best! The last service I received was the best teladoc experience I have had. I would rate her service 5 stars and request her every time if I could. I know that's not how it works but she was the best. Pros Easy to use connected with a doctor fast. Cons I wish that once you find a physician that you like you could request to use that doc as a first choice if available. Review Source QP Quyen P. Structural Engineer Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Horrible. Do not use Teladoc" October 20, 2020 1.0 I am very dissatisfied with Teladoc. They took my $ and did not provide the service I was asking for. Now they have deleted my account and I can't login in to retrieve what they said to provide to my primary doctor. I needed a prescription for a very safe simple medication (Nizoral) I was using. I thought that I would try Teladoc since it seems to be quick and I need no appointment. It is hard to see my primary doctor now since due to COVID. They took my $ and said I don't need to drug, but instead give me a recommendation to go buy an OTC drug. I've used Nizoral many times before and it's very safe to use. I made a mistake by using Teladoc. I will surely spread the word about this horrible scam. Pros Absolutely Nothing. This company is a scam. Cons I am very dissatisfied with Teladoc. They took my $ and did not provide the service I was asking for. Now they have deleted my account and I can't login in to retrieve what they said to provide to my primary doctor. I will surely spread the word about this horrible scam. Review Source mN mike N. VP of GSD Construction Used the software for: 1-2 years ### "Worth a try to save time " January 20, 2022 4.0 Very favorable in fairness now, one time where tech can save time when used correctly and efficently Pros Saves the hassle of making an appointment, travelling to Dr office, time wasted sitting on the paper sheet for up to an hour (not uncommon if Dr is busy \*\* despite having an appointment), gets to the point and get a 10 minute visit over in ten minutes , rather than 1 hr & 10 minutes Cons The video connection can be a bit IFFY on occasion and takes a few minutes to set up with the provider Review Source RC Ronald C. Director Computer Software Used the software for: Less than 6 months ### "prescription was never called in - and when I wrote in the replies we general and standard...!" January 21, 2022 1.0 I wrote them many times asking why the doctor never called in a script - and they gave me some bull honkey about vit c and vit d. Please do yourself a favor never use them - they refused my $75 refund...stating some company policy rubbish - their service it terrible - rather call CVS or Care Now Pros I was very disappointed when after talking with the provider \[SENSITIVE CONTENT\] - he discussed calling in a prescription to my pharmacy for Augmentin - however, that was not the case - He never called in the prescription! Cons The doctor and support team are liars and wont follow-through - just a money-making scam taking advantage of sick people Review Source JF James F. Business owner truck driver Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "I was lied to" October 6, 2021 1.0 Tried 1 time and never will again. Couldn't verify my insurance so I was told if I paid cash then they would get me all the info to file for reimbursement with my insurance. Not true 8 hours of phone calls and can not get the needed info of procedure code and description because when you cash pay their system doesn't generate one. Eas told 15 to 30 minutes (hour max) to see Dr and 2 and a half hours later finally saw one. Dr prescribed warm compress and eye drops and when it didn't get better I had to see my Dr who said an oral antibiotic should have been prescribed. I filed complaint with better Business Bureau and they responded "call customer serv8ce". I explained I had already spent 7 or 8 hours doing that and they responded "call customer service ". I gave 8n and called and customer service said "sorry I see the notes where you've called before and there's nothing we can do". Dishonest, unreliable, and not an effective cure. Pros I was able to see a Dr about a minor problem from home Cons Honest eta to see dr posted while you wait. Reason for choosing Teladoc Health I believed their lies Review Source sL shelby L. manager Retail Used the software for: Less than 6 months ### "waste of money " June 11, 2020 1.0 when I called for a refund after being told by a doctor to go to a doctor they said no because I talked to the doctor. Pros this is a waste of money. They tell u to go to a doctor when thats obviously what your doing by calling them Cons The doctor took my call and told me i could be suffering from something major or something minor and should go to the doctor. Which I obviously already knew from Google which told me that for free. I was trying to go to a doctor which is why i paid 45 dollars for the call. I did not get told any new information this is a joke Review Source JF Jennifer F. eCommerce Content Specialist Graphic Design Used the software for: 1-2 years ### "Terrible Doctors " October 10, 2022 1.0 Non selective to find doctors listed before to book an appointment. Non professional doctors. They cares about to make money. Pros They provide ASL interpreter features and NEVER have an interpreter on there; not good. Cons No captions and hard to understand accent voices. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.