# Page 2 | Teladoc Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Teladoc Health the right Telemedicine solution for you? Explore 90 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190055/Teladoc/reviews --- Teladoc Health 2.5 (90) [View alternatives](https://www.capterra.com/p/190055/Teladoc/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Teladoc Health ## Showing most helpful reviews Showing 26-50 of 90 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AG Alexis G. Business Owner Professional Training & Coaching Used the software for: Less than 6 months ### "Don't trust Teladoc Health " October 4, 2025 1.0 I used Teladoc Health for a dermatology appointment and ran into significant issues with their platform and customer service. According to Teladoc’s policy, patients can send a follow-up message to their doctor within seven days, including additional questions or photos. When I tried to do this, the platform only allowed me to upload one photo, even though the initial submission had accepted multiple. In the follow-up message, I made it clear to the doctor that I was having trouble uploading the correct photos. I also called Customer Support immediately to figure out how to send the correct photos. While I was still on the phone with Support, the doctor closed my case, leaving me unable to provide the information needed for a proper diagnosis. Over the next several weeks I followed up multiple times with Teladoc. Support agents admitted the doctor was too hasty in closing the case, and told me my request would be escalated and that I would likely hear from a supervisor within a few days. No one ever contacted me. When I followed up again, my requests to either reopen the case with the doctor to get a correct diagnosis, to reschedule with another doctor at no charge, or to receive a refund were all denied. Teladoc also claimed they had emailed me updates, but no emails were ever received (I checked spam and junk). In the end, I paid $89 and never had the chance to get a meaningful medical opinion, and the Customer Service was truly disappointing. Teladoc had multiple chances to make it right and simply didn’t. Pros Unfortunately nothing. I was excited about the prospect of receiving a valid medical opinion quickly, but that didn't pan out. Cons Doctor closed case too early (which Teladoc Health admitted). I spent a total of 1.5 hours (over 3 calls) on the call with Customer Service and never got a resolution, and unfortunately wasted $89 for no diagnosis. Review Source MA Mustapha A. MBBS Student Higher Education Used the software for: 1-2 years ### "Convenient, Reliable, and Accessible." April 3, 2025 5.0 In total, I have had good encounters with Teladoc. It offers a simple-to-use and dependable pathway to remote healthcare access. It is wonderful for dermatology, general medical consultations, and mental health support. Particularly during busy periods, it is a useful resource for students or anyone who needs medical guidance without the annoyance of visiting an office. Pros Teladoc's access and simplicity of use are really valued by me. Particularly for non-urgent health issues, being a student with access to healthcare professionals practically is a great advantage. The consultations are very professional, brief, and enlightening; the process is straightforward. Cons One drawback is the limit of available services based on your area. Availability of particular specialties or services in some regions may be limited, and occasionally the wait time for particular appointments might be somewhat longer than anticipated. Review Source sM scott M. Partner Real Estate Used the software for: 1-2 years ### "Great Service " November 13, 2025 5.0 I think Teladoc is a great service if you have a questions for a Doc or traveling and need basic prescriptions. Very easy to use and Doctor calls you back within an hour. Thanks Pros Easy to use and Doc cals you within an hour. I think this a great service for basic information, refills if traveling, all the Doctors have been very friendly and helpful. I would highly recommended Teladoc. Cons I've used Teladoc 4 times over the past year, each time it's been easy to use and schedule a call with a Doc. Doc call within an hour. Review Source JM Joery M. HR Assistant Entertainment Used the software for: 2+ years ### "Teladoc Thoughts" October 16, 2025 4.0 Overall, it can be a useful tool for employees if implemented correctly by leadership. Can be great for getting quick medical advice. Pros Teladoc Health is easy and accessible for all employees to use. It offers a good range of scheduling options to choose from. And it saves employees time on having to go in person. Cons Inconsistent quality of care depending on the provider and low record management. We've had employees mention it wasn't useful or were wrongfully diagnose. Review Source VR Verified Reviewer Manager Accounting Used the software for: Less than 6 months ### "Unsatisfied with care provided" August 7, 2025 1.0 General Medical visit August 6, 2025 Provider: \[sensitive content hidden\] -my wife has a sore throat along with ear ache. This doctor prescribed antibiotic ear drops and said take Tylenol for sore throat. He says viral infection we asked that a antibiotic be prescribed for sore throat. This was unhelpful and the pharmacist said the ear drops prescribed will not be helpful for a sore throat and agreed an antibiotic should be prescribed. We contacted Teladoc an were told to either schedule another visit or contact our primary care doctor. Pros Ease of Use, easy to get a doctor 24/7. Speed of response. Patient management creating and maintain a profile Cons General Medical visit August 6, 2025 Provider: \[sensitive content hidden\] this doctor does not listen to you and should not provide care to anyone Review Source BC Brenda C. Office Manager Construction Used the software for: 6-12 months ### "Making Care Accessible" March 17, 2025 5.0 Makes it easier to see patients without needing an office and all the extra staff Pros No more waiting months and months to get an appointment Cons Sometimes the interface is glitchy with providers Review Source LS Loreyda S. Manager Banking Used the software for: Less than 6 months ### "Terrible terrible " October 23, 2025 1.0 Horrible I will not recommened. Just needed a referal for an ultrasound. Go the referal 4 days later and it was the wrong code. Showed up to my appt with a full bladder paid for the service and when the office try to connect with them it was imposible Pros Easy to schedule an appt. In the appt They make it really simple and you can book an appt the same day Cons Impossible to conent with someone if you need help. They will respond 5 days later. God forbid you need something urgently Review Source IH Ivy H. Owner Professional Training & Coaching Used the software for: 1-2 years ### "Ease of access to medical care" January 11, 2025 4.0 Pros This is a good services to use for minor health concern that you are sure you have. Cons Sometimes the app does not work properly and causes challenges to use the app Review Source JH Jeremy H. Student Education Management Used the software for: 1-2 years ### "This place is a scam" August 8, 2024 1.0 Pros I love that Teladoc has an attractive website that makes you feel like they will be able to help. Cons This place is a scam; I've had a few appointments where I'm trying to get very low-level medications, this time for high blood pressure. I have multiple devices to measure my blood pressure, and I have the data on my phone going back 8 years. The doctor said she couldn't prescribe a medication for the first time over Teladoc. The conversation was less than 2 minutes, and they refused to refund me "because the policy says there is no guarantee of getting medications." Review Source WB Wish B. Marketing Hospital & Health Care Used the software for: 1-2 years ### "Waste of time for Patients and Doctors" July 24, 2024 1.0 Pros The convenience to talk to a physician's exists, but the physicians are bound to TeleDoc's rules that essentially make them quite useless. It's good side income and you can do it while on call. Its a good box to check off by employers as they can say they offer free healthcare. Cons They are there to talk and give you advice but nothing helpful. an easy google search will tell you the same. Review Source AM Allyson M. Sr.Merch.Pres.Specialist Human Resources Used the software for: Less than 6 months ### "WASTE OF TIME & MONEY" August 10, 2024 1.0 Customer service was nice. I question if I actually spoke to a doctor since she lied about treatment I’ve been given twice in the past being legitimate. Amoxicillin is one of the main treatments for cellulitis and she specifically said it does not treat skin infections. Pros Absolutely nothing. I was excited about the convenience of it, but the system kept messing up then I wasted 45 minutes with customer service and in the end got nothing but my money taken!!!! Cons Took an hour to make an appointment bc their system wouldn’t work. Spent 45 min on phone with rep. Finally spoke to a doctor who had no clue what she was talking about telling me amoxicillin isn’t used for cellulitis from a bite which I have been prescribed and used by legit doctors twice in the past! They did nothing! Review Source AD Andre D. Territory Sales Rep Retail Used the software for: 2+ years ### "Fast. Easy. Reliable." November 23, 2023 5.0 Pros Ability to use it via the app or the website. Saves time, hassle, fuel, prevents spread of infection to others. Cons Nothing I've noticed yet to complain about. Review Source BBS Brother Bernard S. RC Monk, Clinical Psychologist, Doctor of Natural Medicine Mental Health Care Used the software for: 2+ years ### "Good company but provider background makes a difference" October 23, 2022 5.0 It has evolved over the years. I've learned how to use Teladoc better. Also, they offer good online training for beginning providers. Pros Excellent video and audio experience; provides a nice profile for potential patients to choose providers from; patient note areas now has some checklists which helps a lot. Cons Lumps all mental health providers together. Thus, provider pay is lower than the other platforms I use which pay by educational and clinical background of provider. This makes me tend to use other platforms more. Review Source KC Krystal C. Accountant Accounting Used the software for: 2+ years ### "Useless Dr \[SENSITIVE CONTENT\]" December 23, 2021 1.0 I made an appointment yesterday for a cough,stuffy nose and really bad ear ache (throbbing) I explained this to Dr.\[SENSITIVE CONTENT\]which she replied it sounds like a common cold so use a warm compress on your ear and it will help with the paid (I know what an ear infection feels like when I get one which my ear drum buss every time so i always try to catch it earlier. The Dr. told me there was nothing they can do and was there anything else she could help me with, I explained yes and i talked to her more, her response was "I cannot help you and order your a prescription for you at this time as this will heal on its own." I have been taking over the counter meds for this and its getting worse. I told her i was not happy with this visit that i wanted to speak with someone else. She said sorry Call back tomorrow have a great day. I call back this morning, which it was worse customer service than the Dr. The customer service supervisor was not professional at all and talked not professionally. I asked to speak with someone else because she was so rude and this lady told me is there anything i can help you with further I replied yes, I told her how I felt and she said I am sorry have a great day goodbye and hung up in my face.. So I schedule an appointment with my dr. go this morning and I do have a sinus infection and a double ear infection. I had to pay my copay twice in two days. I WANT A REFUND. If I do not get it i was just keep escalating this issue. Pros Nothing Cons Everything Review Source KP Kacie P. Director of Technology Implementation Hospital & Health Care Used the software for: 6-12 months ### "Awful system for the patient experience" March 1, 2023 1.0 Pros The ONLY pro I have for the technology is the clinicians available. Cons Everything else-- login is a nightmare, customer service, there isn't two way messaging, the lack of customizability, the length appointment scheduling for patients Review Source Andrew H. Technical Director Non-Profit Organization Management Used the software for: 1-2 years ### "THE At-Home Doc!" December 6, 2019 5.0 I’ve used the Teledoc app for minor sickness issues that can be easily addressed over the phone or by video. Once setup, it’s easy to initiate a call with a doctor and they’ve always been kind and understanding...and fairly quick to call too! Pros Well the first thing I love is that it is now free with out insurance plan. That’s awesome and amazing! I also like that they have a quick response time. The app allows you to add photos if needed and you can even do a video chat with the doctor. Cons It takes a little effort to setup your account. My biggest irritation is when receiving calls from the doctor, it will come from an unlisted number. If your iPhone security is set to ignore calls from unlisted numbers it can seriously delay your call until you fix your settings. Otherwise, the app works really well! Review Source JW Jessica W. Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Scam" January 15, 2022 1.0 Don’t waste your time!!! I scheduled an appointment with a doctor about a week out from the appointment date (1/12 at 1:30pm MT). The provider confirmed the date & time worked for her and even re-confirmed she would be joining on time at about 1:00pm MT. 10 minutes before the appointment was supposed to start, I get the invitation to the “waiting room” and joined. I then waited another 30 minutes for the doctor to join and she never did nor did she communicate she was running late or unable to make our appointment. She didn’t even end up reviewing my medical chart until 3.5 hours after the appointment start time! I have reached out 3 times to Teladoc customer service about this to make sure I will not be billed for the missed appointment and have received ZERO communication from them, even though they say they’ll follow up within 24 hours and have 24/7 customer service. There are also no ways to communicate with your provider in Teladoc either via the app or on the desktop version, so I can’t even ask her to delete the appointment off my dashboard. But the providers can communicate with YOU, though. What a joke and a scam. When I commented on their Facebook wall (they have it locked down to where you can’t comment or review them- you can only comment on their posts), I was told that they’re experiencing longer than usual wait times and that if I send them a message, they’ll have the next available provider call me. This is unacceptable considering I had a scheduled appo Pros Seemed easy to use Seemed convenient Not much else, to be honest Cons No customer service whatsoever Doctor no showed our appointment that was scheduled a week out and haven’t heard from her Unable to send a message direct to the provider either via the app or the desktop (but they can send messages to the client) Review Source BT Brett T. Web Develpment Specialist Internet Used the software for: 1-2 years ### "Almost killed me" March 22, 2022 2.0 I used Teladoc on \[SENSITIVE CONTENT\] because I was experiencing sharp and unbearable pain in my stomach. The doctor, (name withheld at this time) diagnosed me with a stomach flu. I told him that this DID NOT FEEL LIKE A STOMACH FLU several times, and even told him it felt like bad food poisoning. he told me that it did not sound like food poisoning and it was a stomach bug that would last 72 hours. He told me to get bed rest, take some meds he prescribed for nausea, and if it didn't get better in 72 hours to go to the ER. 24 hours later I couldn't walk. My family carried me to the car and rushed me to the ER where they told me I was hours from dying. My appendix had ruptured and I was in septic shock. I was left with a baseball sized hole in my stomach. I was in the hospital for almost 2 weeks. I've had two surgeries now because of this, and a third scheduled for about a week from now. All of this because of a LAZY doctor who was more concerned with the number of patients he sees in a day rather than the quality of care he performed. My surgeon said that if I would have come in a day earlier, I would have had a two inch incision and been out of the hospital in a day. I am FURIOUS with this doctor and Teladoc... who refuses to fix the situation or even talk to me. Pros I THOUGHT this would be a viable option for healthcare Cons Lazy diagnosis, in a hurry to get to the next call, not asking questions, and NOT LISTENING to what I was telling him about what I was feeling. Review Source VR Verified Reviewer Customer Success Lead Mental Health Care Used the software for: Less than 6 months ### "50/50 on the doctors. 0/100 on the Customer Service" January 14, 2021 2.0 A complete waste of time an money for me. Pros It was fast, and the first visit I had was with a woman that listened, addressed my concerns, and made quick work of my apt. (it was the second one that went bad) Cons Second appointment lasted 5x longer than the first. Most of it I spent trying to correct the doctor that wasn't letting me finish talking about the info he could have read in my teledoc medical history but didn't. The rest of the appointment was just trying to get off the phone with him after he said he could do nothign for me and I had to go in person. Customer support is really bad. I called to report the apt and request a refund. They refused the refund despite continually apologizing for the terrible quality of the visit and saying that because I agreed to the copay before I was responsible. So, in conclusion they don't take responsibility for their doctors. If I had just listened to the doctor on the second appointment instead of realizing his error and correcting them, if would have resulted in overmedicating the issue. Review Source RG Ricardo G. Self Employed Education Management Used the software for: 1-2 years ### "Saved the 1 or 2 hour trip to a Dr's office - Prescription for 5yr old" May 2, 2022 5.0 Excellent, convenient, professional Pros Was able to secure appointment and actually meet the doctor within 10 to 15 minutes. Dr. Diagnosed my 5 yr old and issued a prescription for pickup Cons None No issues. Filled out a form and posted pictures 8 min Appointment scheduled waited 12 minutes for Dr. Doctor met with us for about 8 minutes and issued a prescription. Review Source LR Loren R. CFO Wholesale Used the software for: 1-2 years ### "Teledoc Review" August 6, 2021 5.0 Teledoc is a perfect solution for the times when you're not feeling well but do not necessarily need to visit a physician in person. As a result, there is a saved cost. Pros The health insurance through our employer offers Teledoc. The Teledoc app is simple to set up and provides clear instructions. Booking an appointment was fast and easy. Cons Not a big issue, but there were additional steps to add my spouse who's covered on my plan. I am certain, though, that would be the case with any similar software. Review Source VR Verified Reviewer Teacher Primary/Secondary Education Used the software for: 6-12 months ### "Access Excellent Care from Anywhere" March 11, 2021 5.0 Teladoc saves time. All medical providers I have seen are professional and I have received nothing less than stellar care from them. Even a prescription called right into my local pharmacy! Pros This was the easiest tool I've ever used for access to reliable healthcare. From downloading the app to my first doctor visit was everything was simple and FAST. And of course, accurate. Cons The moon inconvenience, and it was minor, was the few extra steps to get my children signed up on the account as well (they're in their teens so I understand that Teladoc needed their input as well). Review Source JG Julie G. Senior Scientist Tobacco Used the software for: 2+ years ### "Solid system" July 12, 2023 5.0 Overall my experience with Teladoc has been positive. Each time I’ve needed to call, interactions with the doctors have always been beneficial/helpful. Pros Getting set up is easy. Once you sign up and create an account, the process of scheduling a call is seamless. I also like the portability of it; the ability to use it no matter where you are is invaluable. Cons Integration with our business processes was bumpy in the beginning, but I called and spoke to an agent who helped walk me through the issue I was having. Review Source Scott R. Director of Content Marketing and Advertising Used the software for: 1-2 years ### "My Doc Uses Teladoc" March 30, 2021 5.0 No problems whatsoever and actually save time and money by not having to leave home to visit with my doctors Pros I was able to use this product as a consumer and have visited with a couple of my doctors using Teleadoc in the past year. Cons No cons whatsoever. I Will continue to use Teladoc to visit with my medical staff and doctors, on an as-needed basis. Review Source VR Verified Reviewer Partner Account Manager Computer Software Used the software for: 1-2 years ### "Remote Health Assessments" February 9, 2021 4.0 From the get-go my experience with Teladoc was a positive one. Highly professional doctors. Easy to use application. What more could you ask for? Pros Teladoc is fairly straight forward to use. Requesting an appointment is as simple as entering a few details about your request, choosing a timeframe, and how you'd like to be contacted. The doctors are highly professional and helpful. Cons If you forget your password or are otherwise unable to login to your account it can be a frustrating experience to reset it. Sometimes the automated emails don't arrive until days later, or sometimes not at all. Review Source Similar Products Featured ## Related categories [Remote Patient Monitoring](https://www.capterra.com/remote-patient-monitoring-software/)[Telemedicine](https://www.capterra.com/telemedicine-software/)[Urgent Care EMR](https://www.capterra.com/urgent-care-emr-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.