# Page 3 | Teladoc Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Teladoc Health the right Telemedicine solution for you? Explore 90 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190055/Teladoc/reviews --- Teladoc Health 2.5 (90) [View alternatives](https://www.capterra.com/p/190055/Teladoc/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Teladoc Health ## Showing most helpful reviews Showing 51-75 of 90 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use jL jolanda L. manager Construction Used the software for: Less than 6 months ### "totally wrong diagnosis" March 25, 2020 1.0 After describing my symptoms to a hasty doctor I was diagnosed with a flu. I tried to tell him that I had flu many times in my life and I knew how it felt, this time it didn't feel like a flu. No sneezing, no cough, no soar throat, just fever, chills, and strong lower back pain. He even got a little annoyed that I disagreed with him and cut me short prescribing me a flu medicine and Tylenol for the fever. I did take the first dose and it didn't help whatsoever. Second dose, still pain and high fever. The following day I went to the emergency room where I was diagnosed with kidney infection. I can understand that it's not easy to make an accurate diagnose over the phone, but my symptoms were so clearly not a flu. If you google my condition first thing you find is kidney infection. Shouldn't a doctor know?? The fact that I waited over 24 h before going to emergency because I was reassured it was just a flu, nearly cost me my life, as the infection spread to my blood, and that's no joke. I ended up being hospitalized for 4 days and I'm still recovering now. This service didn't work for me and I really don't know which conditions could be safely diagnosed without taking blood pressure and running tests. Never going to use it again, not worth gambling with my health. Pros software is ok, easy to use, customer service is helpful. Cons hard to set up your account, it kept crushing and I had to call customer service for help. Review Source VR Verified Reviewer EHR Clinical Resource Specialist Nurse Hospital & Health Care Used the software for: Less than 6 months ### "Easiest and most efficient medical care " February 4, 2020 5.0 It was very easy to use! I am a working mom and don’t always make time to take care of my needs. I was able to do this on my lunch break and have my prescriptions ready to pick up on my way home! The physician explained everything so well! I felt like I got more explanation than I have got at my last in person visits! This was so easy and the response times were so fast! My issue wasn’t urgent but they treated it like it was! Pros It is very easy to register and to make an appointment. Within an hour I had a prescription ready for pick up. The physician explained the diagnosis and medication efficiently and was very easy to understand medication and how to use. They also gave me a coupon for medication in case it cost a lot. This is an amazing service and I would recommend to anyone! Cons I have found no negatives with this service! Review Source VR Verified Reviewer Trick driver Transportation/Trucking/Railroad Used the software for: I used a free trial ### "SCAM & Terrible service" February 3, 2022 1.0 Terrible service, uninformative, scam Pros The lady didn't know what she was doing at all I was on hold for about 15 mins. She took my card info then put me on with a recorded line where I had to reenter my card info which made no sense. Afterword the doctor that called me said call back for a facetime and that's where they told me I didn't have an account and had to pay 75$ if I wanted to make another appointment Cons I liked nothing about this experience. I thought wrong Review Source EM Erica M. Health Insurance Broker Health, Wellness and Fitness Used the software for: Less than 6 months ### "Get a useless appointment Rx and nothing else. " December 11, 2021 1.0 I am so tired of Drs saying they are going todo something and then they dont do it. Leaving you feeling crazy for seeking help in the first place. Im tired of being rushed through my appointments. No one wants to listen and no one follows through. If you say you are going to upload a notice for work then do that, dont leave me hanging. If you schedule an appointment with me do not cancel on me. Listen to me when I speak and take my concerns seriously. Its like going through a factory on an assembly line. Im a real person! Pros nothing. How can i like being rushed off the phone, given a prescription and then having my Dr not keep his word? Cons everything, I do not like this platform. Review Source VR Verified Reviewer Owner Operator Non-Profit Organization Management Used the software for: 1-2 years ### "User Interface Excellence" September 15, 2019 5.0 I was skeptical when I began using it, but it was so easy, I'm more likey to seek help sooner. Pros As a user with multiple kids, I can believe how easy it is to use this app. if one of the kids is sick in the middle of the night, I can have someone helping me within a half-hour at the most and all of their health info is there so I don't need to remember medications, etc. Cons It would be nice to see the physician during communication even if we didn't want to be "seen." An in-app communication system would be great. Review Source AR Angela R. Teacher Education Management Used the software for: 6-12 months ### "Works Exceptionally Well" July 27, 2021 5.0 My husband's insurance gives him the option of using Teladoc, and it has been a really blessing for us to have during the pandemic. We have used it multiple times and the login in process is very easy. Pros I love how easy it is to use. I am able to communicate with my doctor or nurse practitioner without any problems. Logging in is a breeze, and, if needed, a prescription can easily be issued. I really like the quality of the sound and video too. Cons There is nothing I dislike about it. I have found it very easy to use, especially during the pandemic, when my husband and I needed an appointment without going out to the office. Review Source VR Verified Reviewer Overnight Supervisor Retail Used the software for: Less than 6 months ### "Terrible and Useless Service" February 13, 2024 1.0 Terrible and useless service. Was lied to by the Dr and told no one was allowed to prescribe medicine for my condition until testing was complete but that same morning after consulting elsewhere was prescribed the medicine i needed within an hour. I even told him I had been through this issue before in the past and had been prescribed the medicine needed. Requested a refund and was refused so wasted money. Call on doc helped me with what i actually needed instead. Pros The first customer service rep I spoke to was very kind and understanding Cons Everything, pricier than other services and does not even help and will lie to you. Review Source VF Vernie F. Locksmith Construction Used the software for: 1-2 years ### "Great service!" October 19, 2021 5.0 Allows me to stay working. I do not have to take off 3 hours to go to the doctor. Doctor Amy Merritt is the best! The last service I received was the best teladoc experience I have had. I would rate her service 5 stars and request her every time if I could. I know that's not how it works but she was the best. Pros Easy to use connected with a doctor fast. Cons I wish that once you find a physician that you like you could request to use that doc as a first choice if available. Review Source TC Tara C. Speech therapist Education Management Used the software for: 1-2 years ### "Teledoc" May 30, 2021 5.0 Overall, I would highly recommend teledoc to others. It is a fast and easy way to speak with a doctor and to get treated. Pros I love how quickly I am able to get medication prescribed to me without making an appointment at an office and taking the time to wait and see someone. Teledoc always is a quick process Cons I really do not have anything negative to say about teledoc. Every time I have used this application I have been happy. Review Source QP Quyen P. Structural Engineer Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Horrible. Do not use Teladoc" October 20, 2020 1.0 I am very dissatisfied with Teladoc. They took my $ and did not provide the service I was asking for. Now they have deleted my account and I can't login in to retrieve what they said to provide to my primary doctor. I needed a prescription for a very safe simple medication (Nizoral) I was using. I thought that I would try Teladoc since it seems to be quick and I need no appointment. It is hard to see my primary doctor now since due to COVID. They took my $ and said I don't need to drug, but instead give me a recommendation to go buy an OTC drug. I've used Nizoral many times before and it's very safe to use. I made a mistake by using Teladoc. I will surely spread the word about this horrible scam. Pros Absolutely Nothing. This company is a scam. Cons I am very dissatisfied with Teladoc. They took my $ and did not provide the service I was asking for. Now they have deleted my account and I can't login in to retrieve what they said to provide to my primary doctor. I will surely spread the word about this horrible scam. Review Source Ky'Essence C. Platform Advisory Analyst Information Technology and Services Used the software for: 6-12 months ### "Teladoc is convenient " August 20, 2021 4.0 Pros Easy to schedule appointments and very professional doctors. I like how it is now free without insurance which makes it accessible to more people. Cons Customer service is a little delayed and it takes a while to receive “forgot password” email which can be annoying if you’re in a rush Review Source BM Brian M. Lead Moron Medical Practice Used the software for: 6-12 months ### "I like money" March 24, 2021 1.0 Pros I like money and patients give me money for the headaches we provide. I was thinking about changing our name to headache-a-doc but that wouldn't be as easy to text. Cons It took too long to develop and the patients ask too many questions. When I hang up on them I blame it on bad cell phone service, oops four hundredth time today. I also don't like that customers give me bad reviews. I wish I could screen out the ones who have expectations before they even come online. Review Source mN mike N. VP of GSD Construction Used the software for: 1-2 years ### "Worth a try to save time " January 20, 2022 4.0 Very favorable in fairness now, one time where tech can save time when used correctly and efficently Pros Saves the hassle of making an appointment, travelling to Dr office, time wasted sitting on the paper sheet for up to an hour (not uncommon if Dr is busy \*\* despite having an appointment), gets to the point and get a 10 minute visit over in ten minutes , rather than 1 hr & 10 minutes Cons The video connection can be a bit IFFY on occasion and takes a few minutes to set up with the provider Review Source CT Cedric T. Medicinal Chemist Research Used the software for: Less than 6 months ### "Useless, this is a joke" June 1, 2021 1.0 I used Teladoc since the Covid pandemic made it hard to see a physician and it's covered by my insurance. The 2 physicians I saw absolutely didn't care about what I was telling them, precribed me some expensive OTC medications that had nothing to see with the actual symptoms. They just want to get paid and end the visit as soon as possible. I saw 2 physicians to hear the same thing twice: go see a doctor... weird... I was thinking it was actually what I was doing... in a word: useless. Will never use again. Pros Easy to use, can see a "physician" quickly. Cons Everything. It is a just a waste of time and a waste of money Review Source RC Ronald C. Director Computer Software Used the software for: Less than 6 months ### "prescription was never called in - and when I wrote in the replies we general and standard...!" January 21, 2022 1.0 I wrote them many times asking why the doctor never called in a script - and they gave me some bull honkey about vit c and vit d. Please do yourself a favor never use them - they refused my $75 refund...stating some company policy rubbish - their service it terrible - rather call CVS or Care Now Pros I was very disappointed when after talking with the provider \[SENSITIVE CONTENT\] - he discussed calling in a prescription to my pharmacy for Augmentin - however, that was not the case - He never called in the prescription! Cons The doctor and support team are liars and wont follow-through - just a money-making scam taking advantage of sick people Review Source KV Kara V. Optician Retail Used the software for: 1-2 years ### "Not worth your time and effort." January 2, 2021 1.0 0 out of 10. Pros I like nothing about teladoc, I will never use again nor recommend. Cons The doctor could not help me and suggested I went to urgent care. That is what I was trying to avoid by using teladoc. Super frustrating ! Review Source VR Verified Reviewer dietary aide Hospital & Health Care Used the software for: I used a free trial ### "WASTE OF TIME" February 2, 2020 1.0 Pros ease of website, and the idea of an online doctor is great. if you can see one! Cons I waited an hour in the video chat waiting room and was never seen by a doctor. About 30 minutes of waiting, I called customer service which had a high volume of calls so I requested a call back. Still no call back and still waiting for the doctor. Review Source JF James F. Business owner truck driver Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "I was lied to" October 6, 2021 1.0 Tried 1 time and never will again. Couldn't verify my insurance so I was told if I paid cash then they would get me all the info to file for reimbursement with my insurance. Not true 8 hours of phone calls and can not get the needed info of procedure code and description because when you cash pay their system doesn't generate one. Eas told 15 to 30 minutes (hour max) to see Dr and 2 and a half hours later finally saw one. Dr prescribed warm compress and eye drops and when it didn't get better I had to see my Dr who said an oral antibiotic should have been prescribed. I filed complaint with better Business Bureau and they responded "call customer serv8ce". I explained I had already spent 7 or 8 hours doing that and they responded "call customer service ". I gave 8n and called and customer service said "sorry I see the notes where you've called before and there's nothing we can do". Dishonest, unreliable, and not an effective cure. Pros I was able to see a Dr about a minor problem from home Cons Honest eta to see dr posted while you wait. Reason for choosing Teladoc Health I believed their lies Review Source LW Lisa W. Agent Consumer Services Used the software for: Less than 6 months ### "Great Customer Service " February 14, 2022 5.0 1000% satisfied. Such a prompt response that I didn’t have time to remove my “call protect” the 1st visit I set up so the private number the Dr was calling from got blocked and my appointment was canceled, so upon setting up a 2nd visit I turned off my cal protect and then submitted my request for appt and received a call within less than 5 minutes! BEST customer service EVER!! Pros Easy access of their app and extremely prompt responses! Cons The only thing I didn’t like was having to miss my first appointment because I didn’t turn off my call protect in time so the Dr’s Private Number would ring though, but I got it off before I submitted my 2nd request 😀 Review Source sL shelby L. manager Retail Used the software for: Less than 6 months ### "waste of money " June 11, 2020 1.0 when I called for a refund after being told by a doctor to go to a doctor they said no because I talked to the doctor. Pros this is a waste of money. They tell u to go to a doctor when thats obviously what your doing by calling them Cons The doctor took my call and told me i could be suffering from something major or something minor and should go to the doctor. Which I obviously already knew from Google which told me that for free. I was trying to go to a doctor which is why i paid 45 dollars for the call. I did not get told any new information this is a joke Review Source DS Doug S. N/a Accounting Used the software for: Less than 6 months ### "Terrible Customer Service" August 3, 2021 1.0 Terrible. Inefficient. Over billing company. Pros Customer service can not verify members. Collect payment on $0 accounts. Cons Liked nothing, poor customer service. Over bills customer. Review Source JF Jennifer F. eCommerce Content Specialist Graphic Design Used the software for: 1-2 years ### "Terrible Doctors " October 10, 2022 1.0 Non selective to find doctors listed before to book an appointment. Non professional doctors. They cares about to make money. Pros They provide ASL interpreter features and NEVER have an interpreter on there; not good. Cons No captions and hard to understand accent voices. Review Source JG Jennifer G. Homemaker Medical Practice Used the software for: Less than 6 months ### "Horrible!!!" April 11, 2021 1.0 OMG! So horrible, I am actually telling people not to use it. It was a bad experience and horrible Doctors. Pros I hated everything about this. First, I couldn't schedule my son as a dependent. It turns out you have to logout to update. Then the Doctor was extremely rude and condescending. I would much rather use Baycare or my local urgent care instead of this company. Cons Everything. Doctor was rude and set up was horrible. You have to log out each time to update. Overall, this was a waste of my time. I probably would have dealt with it, if the Doctor was pleasant. Review Source VR Verified Reviewer Real Estate Developer Commercial Real Estate Used the software for: Less than 6 months ### "Don't waste your time" May 26, 2022 1.0 Pros Easy to use & easy download from app store Cons The doctors was so super unconcerned & didn't listen and the diagnosis was totally off He never took time to even look at the upload home test kit!! I tried the meds he gave me, but didn't work...if he would have listened hr would have saw that I did have a YEAST INFECTION. Review Source VR Verified Reviewer asdaw Airlines/Aviation Used the software for: Less than 6 months ### "SCAM - You can pay for no service" April 15, 2023 1.0 Aweufl experience, I usually never give reviews but I really feel scammed. Paid $75 for literally nothing. I now have to pay for another visit. Pros The product is easy to use but the service is bad Cons I basically paid $75 for " Unfortunately, this would need an in-person appointment that you have to pay for separately" Waste of time and Money. And non-refundable after a call with the customer service Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.