# Page 4 | Teladoc Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Teladoc Health the right Telemedicine solution for you? Explore 90 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/190055/Teladoc/reviews

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Teladoc Health

2.5 (90)

[View alternatives](https://www.capterra.com/p/190055/Teladoc/alternatives/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Teladoc Health

## Showing most helpful reviews

Showing 76-90 of 90 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HS

Heather S.  
Spouse of employee  
Packaging and Containers  
Used the software for: Less than 6 months

### "Was pleasantly surprised! "

July 21, 2020

4.0

Great! I will definitely use them again for basic stuff.

Pros

Was the first time ever using a virtual doctor. My daughter had an ear infection and I figured it was a good time to try it out. The doctor called very quickly and confirmed she had swimmers ear and called in a prescription.

Cons

Because the service was through my husbands insurance I wasn’t able to setup the account for my kids so that was a pain but customer support was great and she explained that his company had it set that way.

Review Source

TS

Thomas S.  
President  
Entertainment  
Used the software for: Less than 6 months

### "Absolutely Worthless"

July 16, 2022

1.0

Terrible. I don't see how this can help in any way. A modern scam.

Pros

Customer service rep was sympathetic, although could not promise refund

Cons

Basically this is a scam. I was advertised to call Teladoc for COVID treatment. Once on the call the doctor tried to rush me off in less than a minute and said there is nothing they can do and they can't prescribe any treatments over the phone. Actually seemed annoyed at my listing of symptoms and coughing fits. Actual quote from Doc when I complained, "I didn't do nothing, I told you to go see a doctor. That's something. Usually I just tell people there's nothing we can do and to rest."

Review Source

JM

JAMIE M.  
unemplyed  
Motion Pictures and Film  
Used the software for: Less than 6 months

### "What do they get paid for?"

May 22, 2020

1.0

Very disappointed. Stay out of medicine if you don't want to put out the effort to followup for your patients.

Pros

Easy to get a "visit." Insurance covered all of it except....

Cons

Absolutely NO follow up on my issue of not getting my meds filled. I pleaded with Dr to call my insurance company to get preauths and she said maybe a "nurse" could call. What nurse??? The only reason I called is to get meds I have taken most of my life.

Review Source

MR

Megan R.  
Teacher  
Education Management  
Used the software for: Less than 6 months

### "Easy & Efficient "

November 12, 2019

5.0

Overall, this is a great solution for busy people who need to treat minor health concerns quickly.

Pros

It is very easy to create an account and be seen for minor health concerns. This was a huge time saver and Teladoc allowed me to get healthier, faster.

Cons

I do not have any cons to report about this software. I look forward to using this as much as I can in place of my regular doctor.

Review Source

TR

Timothy R.  
NDT Technician  
Airlines/Aviation  
Used the software for: Less than 6 months

### "Unable to start"

May 22, 2020

1.0

Disappointed

Pros

The amount of time spent before they were able to finish and end the call was beyond my expectations.

Cons

Unable to log in/create a username. Upon trying to contact customer service to figure out what is wrong, I was hung up on before getting anywhere.🤔 Not sure if it was problem on their end but I was not called back, so I'm assuming intensional.

Review Source

AH

Alex H.  
Physician  
Medical Practice  
Used the software for: Less than 6 months

### "Pointless scam visits"

December 27, 2021

1.0

Pros

Quick to make an appointment. Nothing else.

Cons

The physicians at teladoc are not able to prescribe most medications. You will pay your copay only to have them say they can't do anything and hang up on you. They will point out some fine print loophole to prevent you from getting a refund.

Review Source

JH

Jeremy H.  
Co-founder  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "I waited for 3 days without an appointment during COVID-19"

March 26, 2020

1.0

worst company ever.

Pros

None. I didn't like this software. It was awful

Cons

I had to wait for 3 days for them to even contact me. Then they asked me if I still wanted to be on a waiting list. I couldn't get any doctor to see me so this was my best chance of getting my COVID symptoms evaluated, but turns out they ddidn't have time to see me either

Review Source

CK

Christopher K.  
Head of Sales Dev  
Information Services  
Used the software for: Less than 6 months

### "Absolute worst experience with any medical provider, ever."

April 27, 2022

1.0

Pros

Nothing. They are terrible. Absolute worst

Cons

Absolute worst customer service and experience. They steal money. They can't treat men with UTIs and still let you set appointments for it just to take your money.

Review Source

AB

Amanda B.  
Instructional Assistant  
Medical Practice  
Used the software for: 6-12 months

### "Teladoc as an alternative to typical healthcare"

February 1, 2018

5.0

Pros

I love the whole idea of Teladoc! To be able to have the opportunity to speak to a doctor, get a prescription filled on a weekend or at night, and the fact that I don’t have to drive when I’m feeling sick, make teladoc an incredible alternative to a visit to the doctors office.

Cons

The app is not very user friendly. It’s simple enough to make your appointment, but the app could use some work. It would be nice to see approximate wait times and to get easier notifications.

Review Source

K(

Kris (.  
Executive Director  
Education Management  
Used the software for: Less than 6 months

### "Pre-pay for services not offered"

November 30, 2020

1.0

Teladoc forces patients to pay first before they reveal if they even treat the Tela-med treatable ailment (bait and switch). Completely shady.

Pros

The service is fairly easy to use. No complaints

Cons

The issue with Teladoc is bad patient care and shady business practices. The software works well.

Review Source

MN

Marc N.  
Head Coach  
Education Management  
Used the software for: Less than 6 months

### "Waste of Time and Money"

March 8, 2020

2.0

Pros

Easy to navigate and get using. Testing the computer for compatibility worked well.

Cons

Does not provide the advertised service. Doctor charges you $45 and then sends you to the E.R. for poison ivy, an ailment the black-on-white claim they can deal with.

Review Source

JR

Jacob R.  
Owner  
Airlines/Aviation  
Used the software for: Less than 6 months

### "Hi way Robbery"

September 30, 2021

1.0

When I contacted them about the issue they told me to go to urgent care.

Pros

Nothing they stole 75 dollars from me. Prescribed otc cough medicine for sinus infection. When I called to complain I was told to go to urgent care.

Cons

They diagnosed me with upper respiratory infection then prescribed me otc cough syrup. Complete waist of money. Avoid these guys at all cost.

Review Source

CM

Cheryl M.  
marketing  
Consumer Goods  
Used the software for: Less than 6 months

### "Dr. never called"

December 6, 2022

1.0

Worst experience ever!

Pros

I didn't find any value is this software

Cons

Made an appointmet 4 hours and 8 minutes ago. Was told the wait would be 10-15 minutes. 4+ hours later, still no doctor has called, but I've been asked 6 times, via text, if I still need to speak to a doctor or if I would like to cancel my appointment.

Review Source

AS

Aimee S.  
volunteer  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Teladoc"

July 26, 2022

4.0

I have been able to not waste my money getting the right medical product using professional advice.

Pros

I like that Teladoc can allow me to get rest by getting help for medical advice without leaving my room. It is less expensive than using an ambulance.

Cons

I do not like that the logo does not show any letter of the actual company.

Review Source

TL

Tim L.  
Physician Assistant  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Easy To Connect"

February 6, 2020

5.0

Teladoc is a fast and convenient way to connect to simple healthcare.

Pros

The navigation was easy for patient use. The instructions were clear. The app design was efficient.

Cons

The variety of clinicians could use improving. This is more a matter of company development. Otherwise, the software worked great!

Review Source

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