# Page 2 | Ezus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Ezus the right Travel Agency solution for you? Explore 60 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190113/Esus/reviews --- Ezus 4.7 (60) [View alternatives](https://www.capterra.com/p/190113/Esus/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Ezus ## Showing most helpful reviews Showing 26-50 of 60 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FC FREDDY C. MANAGER Hospitality Used the software for: Less than 6 months ### "Work Team EC" November 7, 2025 4.0 It's been really good, I love their customer service; it's very personalized and they're always attentive to any questions we have. Pros The Ezus system is very easy to integrate with our company's internal system; it has a lot of versatility that helps with the rapid integration of processes. Cons I would say that what needs improvement is reaching 1 month of integration, in order to implement it as quickly as possible. Alternatives considered [Travel Compositor](https://www.capterra.com/p/189409/TravelC/) Reason for choosing Ezus Ezus fits very well with our company's administrative and commercial processes Review Source RP Rok P. Managing director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great experience" January 21, 2025 5.0 We are happy to use it as it generates documents as we wanted them. Pros It generates various itineraries and other files. We keep all documentation in one location and we can nicely share all documentation in client space. Cons It can be slow and requires (too) many clicks to get what you want in the itinerary builder. I would appreciate slightly more from CRM side. Alternatives considered [Wetu](https://www.capterra.com/p/149603/Wetu/)[Travefy Agent](https://www.capterra.com/p/148927/Travefy-Agent/) Reason for choosing Ezus The other options did not generate itinerary as we wanted. Review Source Response from Ezus February 3, 2025 We appreciate your constructive feedback on the itinerary builder’s speed and navigation. Optimizing workflow efficiency is an ongoing focus, and we’re continuously working to refine the user experience while maintaining the flexibility that makes Ezus unique. Your comment on the CRM aspect is also valuable, and we’ll take it into account as we develop future improvements. Compared to alternatives like Wetu and Travefy, we’re glad that Ezus provided the document customization you were looking for. Each platform has its strengths, and our goal is to offer a solution that not only generates tailored itineraries but also serves as a comprehensive tool for your business. It's only the beginning on our adventure! ACA Anne Cécile A. Travel designer Consumer Services Used the software for: 1-2 years ### "We highly recommend Ezus, the best commercial management software in the travel industry !" March 6, 2025 5.0 it is great and allows us to provide quotes and proposals in a very short time Pros its global management tools - it covers all our needs as DMC Cons some difficulties with pictures that are not easy to move Review Source Response from Ezus April 10, 2025 Anne-Cécile, We’re thrilled to hear that Ezus is helping you manage your operations globally and deliver proposals faster. Knowing that the platform meets your needs as a DMC and supports your commercial workflow is exactly what drives us every day. We’ve also noted your comment about the difficulty with managing pictures — thank you for pointing that out. Our product team is already exploring ways to make media handling more intuitive and efficient, and your insight helps guide those improvements. As of April 2025, we've added several improvements in this direction. Thanks again for your trust and recommendation — we’re proud to support you and excited to continue building the best possible experience together. AB Ahmet B. Sustainability Consultant Leisure, Travel & Tourism Used the software for: 6-12 months ### "Be patient for long run" March 3, 2025 4.0 Pros Organising all prices, products, excursion, activities, food and beverages, transport with pictures, explanations, prices in our catalague is making DMC's work efficient. We can prepare more modern proposals which looks nicer for our customers We decrease the amount of mistahe because we choose everything from catalague we added. Cons Not easy to convince everyone in our team for transition because of it's new system. And it might look like a double work in the begining because all colleagues also doing same thing with our current system. Review Source Response from Ezus April 10, 2025 Thank you so much for your thoughtful feedback Ahmet. We're truly grateful you took the time to share your experience. It's incredibly rewarding to hear that Ezus is helping you streamline your operations, modernize your proposals, and reduce errors — that’s exactly the kind of impact we aim for. We also completely understand the challenges of transitioning to a new system. Change takes time, especially when it affects established routines. Please rest assured that your feedback is invaluable — we're actively working on making the onboarding and team adoption process as smooth and intuitive as possible. Your insights are not only appreciated but also helping us grow and improve every day. Thank you for being part of this journey with us — we're here for the long run, together. Warm regards, SG Sebastien G. Product Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "ADN voyage" February 13, 2025 5.0 Good responsiveness from your support team. Increasing training from 2 hours to 4 hours seems essential to me. Very good program, and with these improvements, it will be perfect for everyone. Pros Excellent platform to recommend for travel agencies and tour operators. Cons The pricing system could be optimized by better grouping early booking options and different services based on room types (single, double, triple, quadruple, including children sharing their parents' room). Additionally, adding services such as half board, full board, all-inclusive, Christmas dinner, and New Year's Eve dinner should be made easier for smoother management. Review Source Response from Ezus February 17, 2025 We’re thrilled to hear that you find our platform excellent and that our support team has been responsive to your needs. Your suggestion regarding pricing optimization and service grouping is extremely valuable, and we recognize how important these improvements would be for smoother management. Rest assured, our team is actively working on refining these aspects to enhance your experience. Your insights are invaluable in helping us shape Ezus into the best possible tool for the travel industry. Thank you for being part of this journey with us! The Ezus team. RM Romana M. Administartor Consumer Services Used the software for: Less than 6 months ### "Great team in Ezus and great platform" September 11, 2025 5.0 Very good once you learn how to use it. It takes time but great platform and very good staff. \[sensitive content hidden\] is great. Pros What I appreciated the most was the excellent and professional staff, always ready to help within a very short time. Ezus is an outstanding platform to work with ,efficient and user-friendly. Cons There are quite a few steps involved, and it takes some time to learn everything, especially at the beginning Review Source Response from Ezus September 16, 2025 Thank you, Romana, for sharing your experience with Ezus. We are glad to know you find the platform efficient and user friendly, and that our team has supported you quickly and professionally. Your kind words encourage us to keep combining great tools with attentive service. We also hear your point about the learning curve. Starting with new software takes time, and we are improving our onboarding to make this easier. Our team stays available to guide you whenever needed. We truly appreciate your trust and look forward to supporting you as you continue using Ezus. NO Natalie O. Directrice générale Leisure, Travel & Tourism Used the software for: 1-2 years ### "A l'écoute des clients" February 15, 2025 4.0 Outil complet Pros Le prix Cons Suivi client - Formation de 1h30 - Il faut cependant ajouter des frais supplémentaires pour obtenir une formation plus complète. Review Source Response from Ezus April 10, 2025 Hi Natalie, We’re glad to hear you find Ezus to be a complete tool at a great price — that means a lot to us. We’ve also taken careful note of your comments about training and support. Providing the right level of guidance to help you and your team get the most out of Ezus is a top priority, and we recognize there’s room for improvement. Your feedback is helping us refine our onboarding experience and explore how we can better support our users — both initially and as they grow with the platform. Thanks again for your trust and for helping us move forward. We’re building Ezus together, and your voice truly matters. MC Mélanie C. Operations Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Easy-to-use and intuitive software" July 23, 2024 4.0 Ezus is very intuitive and easy to use. We enjoy using Ezus every day. It allows us to manage our trips from A to Z, from trip creation to sales and financial management. Thanks to a recently created feature, we particularly appreciate the optimal management of customer data. Indeed, one of Ezus's greatest strengths is its ability to constantly improve its offering by creating new functions. The team also listens carefully when we ask for certain improvements to the software and is always open to the creation of new features that we suggest. Pros One of Ezus's greatest strengths is its ability to constantly improve its offering by creating new functions. Ezus is very intuitive and easy to use. Cons Occasional bugs on different software functionality. Review Source Response from Ezus February 3, 2025 Thank you for your feedback and trust! We’re thrilled to hear that you find Ezus intuitive and easy to use in your daily operations. Providing a complete solution to manage trips from A to Z is at the heart of what we do, so knowing that our platform supports you efficiently is incredibly rewarding. Continuous improvement is one of our key commitments, and we’re glad you appreciate our efforts to develop new features that meet your needs—especially when it comes to optimizing customer data management. Your input plays a crucial role in shaping our roadmap, and we truly value the collaboration. We also acknowledge that occasional bugs can occur, and our team remains dedicated to resolving them as quickly as possible to ensure a seamless experience. See you soon on Ezus :) AV Arnaud V. General Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "I recommend Ezus" July 10, 2024 5.0 Ecoco travel was founded in 2024. From the outset, we were convinced that we needed to find a reliable, recognized business software that would support our development. After several studies and comparisons, our choice fell on Ezus. We were very well supported by the Ezus team, from \[sensitive content hidden\] in sales to \[sensitive content hidden\] in training and customer support, all under the watchful eye of \[sensitive content hidden\]. We're delighted with our choice and sincerely recommend Ezus. Pros Ezus is a very complete and scalable software package. The team is highly committed, responsive and professional. Cons As this is a very complete software package, it can take a little time to get the hang of. Review Source Response from Ezus February 3, 2025 We’re honored that Ecoco Travel chose Ezus as your business software from the very beginning of your journey. Our team is dedicated to providing not only a comprehensive and scalable solution but also the support you need to make the most of it. It’s truly rewarding to hear that our responsiveness and professionalism have made a difference for you. We understand that a feature-rich platform can take some time to master, and we appreciate your patience. Our goal is to continuously improve the user experience while ensuring you have the tools necessary to support your growth. We’re delighted to be part of your success story and look forward to continuing this journey together! If you ever need anything, our team remains at your disposal. Selim C. General Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Powerful and Complete Software for Trip Productions" February 11, 2024 5.0 My overall experience with Ezus has been overwhelmingly positive. It has transformed the way our agency operates, from planning to execution. The time saved in creating customized itineraries and managing suppliers has been invaluable, and the increase in request conversions by more than 50% is a testament to its effectiveness. Pros The most impressive aspect of Ezus is that it simplifies the travel planning process significantly. The platform helps us to create tailor-made trips quickly, which is a game-changer for travel agencies. The customizable and interactive program and itinerary builder allows for efficient automation, making the customization process a breeze. Another standout feature is the automated budget builder with its user-friendly interface and automatic margin configurations, which can be easily adjusted as needed. Above all, we really like the generation of personalized travel documents in multiple languages and the streamlined supplier management system is also a notable advantage that enhances the overall functionality of Ezus. Cons We should have switched to Ezus sooner. Alternatives considered [Wetu](https://www.capterra.com/p/149603/Wetu/)[Toogo](https://www.capterra.com/p/160230/Toogo/)[MYT SaaS](https://www.capterra.com/p/141560/MYT-SaaS/)[Travefy Agent](https://www.capterra.com/p/148927/Travefy-Agent/) Reason for choosing Ezus The decision to go with Ezus was driven by its comprehensive set of features tailored specifically for travel agencies. The seamless integration of itinerary planning, budget management, document generation, and supplier handling in one platform was a significant factor. Additionally, the positive reviews from other travel experts and the no-commitment trial period made it an easy choice to at least explore what Ezus had to offer, and it did not disappoint. Switched from [Tourwriter](https://www.capterra.com/p/39473/TourWriter/)[Tourplan](https://www.capterra.com/p/2489/Tourplan-iS/) We switched because Ezus offered us more customization both on the software and also the final travel documents saving us valuable time. Review Source Response from Ezus May 29, 2024 Thank you very much for your detailed review of Ezus. It's a real pleasure to know that our software has considerably simplified your travel planning process and enabled you to quickly create tailor-made trips for your customers. We're delighted to hear that you particularly appreciate our features such as the customizable program and itinerary generator. We look forward to continuing our collaboration and contributing to your success. MB Marie B. Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "very good service and good sales support" June 3, 2024 5.0 Pros ease of use, competent training, flexibility Cons ergonomics but because there are a lot of features Alternatives considered [Wetu](https://www.capterra.com/p/149603/Wetu/) Reason for choosing Ezus flexibility, more features, more suitable for our business and french Review Source Response from Ezus February 3, 2025 We’re delighted to hear that you appreciate our service and sales support. Providing ease of use, competent training, and flexibility is at the core of our mission, so it’s great to know that these aspects have made a difference for you. We understand that with a feature-rich platform, ergonomics can sometimes be a challenge. Your feedback is valuable, and we continuously work on improving the user experience to make navigation even more intuitive. It’s also great to see that our flexibility and feature set have made Ezus the right fit for your business needs. If there’s anything we can do to further enhance your experience, feel free to reach out! AD Alice D. General manager Leisure, Travel & Tourism Used the software for: 2+ years ### "The software that meets our needs on many functionnalities" September 26, 2023 5.0 Great experience with this software since its beginnings ! It has allowed us to promote our commercial offers in a few clicks and get more market share. A lot of improvement has been made on functionalities thanks to the fact that they listen to our feedback. It is a tool that has great prospects for development and performance. Pros The ease of use during or everydays tasks. The ease of communicataion with an available and listening team. The creative possibilities on the different support. The few little details on functionnalities that make the diffrence with other software. Cons Behind the scenes there is a lot to consider and to implement, it requires a staff dedicated or very well trained and a rigorous work.The software can evoluate fast, we need to keep up for new functionality and evolve with it. Reason for choosing Ezus Good contact with the onwers. Switched from [Toogo](https://www.capterra.com/p/160230/Toogo/) Our prevous software was to complicated and aging. We had no prospect on developpement or improvement. Review Source Response from Ezus May 29, 2024 Thank you very much for your detailed review of Ezus. It's a real pleasure to know that our software meets your needs across a wide range of functions, enabling you to promote your commercial offers with just a few clicks, helping you to gain market share. We're delighted to hear that you appreciate how easy it is to use Ezus on a daily basis, as well as the availability and attentiveness of our team. Your feedback is essential to enable us to constantly improve our software and add new features. We are proud of our long-standing collaboration with your agency, and are pleased to note that the good contact with our management was a determining factor in your choice of Ezus. We will continue to work hard to provide you with the best possible solutions and contribute to your success. Younouss B. Responsable Voyages Leisure, Travel & Tourism Used the software for: Less than 6 months ### "EZUS, outil parfaitement adapté pour les agences de voyages !" September 6, 2021 5.0 Ezus nous permet de mieux nous organiser dans nos dossiers clients et projets. Le logiciel nous permet de gagner du temps, d'être plus réactif et ainsi de répondre à plus de projets. Pros La prise en main du logiciel est plutôt simple et explicite (formations, rubriques d'aides complètes...) Regroupement de tous les éléments clients, fournisseurs, projets, quotations, dans un même endroit. Tout le nécessaire à la production et proposition d'un voyage. Le service client avec un staff disponible, à l'écoute et toujours en développement pour améliorer le logiciel. Cons Création de visuels, et documents type tel que la proposition commerciale, un peu compliqué à prendre en main. Besoin d'amélioration dans le système de tarification. Review Source Response from Ezus May 29, 2024 Merci pour votre avis sur Ezus. Nous sommes ravis de savoir que vous trouvez notre logiciel parfaitement adapté aux agences de voyages. Nous apprécions vos commentaires sur la prise en main simple et explicite d'Ezus, ainsi que sur le regroupement de tous les éléments essentiels à la production et à la proposition d'un voyage. Notre service client est heureux de vous accompagner dans l'utilisation du logiciel et de travailler constamment à son amélioration. Il est gratifiant d'apprendre qu'Ezus vous permet de mieux vous organiser, de gagner du temps et d'être plus réactif pour répondre à davantage de projets. Merci pour votre confiance. Nous continuerons à travailler dur pour vous fournir les meilleures solutions possibles. RF Roobens F. Founder of a travel agency Leisure, Travel & Tourism Used the software for: 1-2 years ### "Amazing software!" September 22, 2023 5.0 I've been using Ezus for a year now and I love it! It's very easy to use (and I'm not a techie guy!), their training session was very clear and they're very reactive when I need help. Overall, everything goes smoothly. I'm saving so much time now creating offers, sending quotes, invoices, etc. Great experience using this software! Pros Creating offers is probably the most impactful feature. You can do it so easily, and it looks great! Customers are "wowed" when they see it, and converting them is easier! Cons No, everything is fine for now. It just needs a bit of time to "master" the software but it's definitely not hard. Review Source Response from Ezus May 29, 2024 We're delighted to read your enthusiastic review of Ezus and thank you for sharing your positive experience with our software. It's a real pleasure to know that creating offers is the feature that has the most impact for you, and that your customers are impressed with the result, making it easier for them to convert. We attach great importance to our team's responsiveness when our customers need help, and we're delighted to know that you appreciate our support. Your satisfaction is our top priority. It's a pleasure to see how much time you save by using Ezus to create offers, send quotes, invoices and more. We will continue to work hard to provide you with the best possible solutions and contribute to your success. NM Nicolas M. marketing and communications manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "A super-efficient daily companion" February 1, 2024 5.0 We had a traditional way of working and we wanted to automate and make our process more efficient. It took some time to find our bearings in this new environment, which was changing our usual way of working. But the tool is really excellent and has met our expectations. Customer service is fast and efficient. Pros We like Ezus for its simplicity and ease of use. We spent a lot of time integrating it into our internal operations. Today, it's an indispensable solution for monitoring our customers from the moment they make contact, to the creation of their trip and its completion. Cons It took us some time to integrate it. The solution is easy to use, but you have to understand the logic. It was complicated to adapt and use it in our own way. Alternatives considered [ViaXeo](https://www.capterra.com/p/182021/ViaXeo/)[Tropingo](https://www.capterra.com/p/206670/Tropingo/) Reason for choosing Ezus We chose ezus because it covers the entire trip creation process and is so easy for our teams to use and set up. Review Source Response from Ezus May 29, 2024 Thank you very much for your review of Ezus. We're delighted to hear that our software has become an indispensable daily companion for your agency, enabling you to efficiently track your customers at every stage of their trip. We understand that integrating new software can take time and require you to adapt your working methods. However, we're pleased to see that despite these initial challenges, you've found Ezus to be excellent, and that it has met your expectations in terms of automation and efficiency. Thank you again for your trust and support. We look forward to continuing our collaboration and contributing to the success of your agency. LC Laurence C. director Hospitality Used the software for: 6-12 months ### "Important step into modern travel buisness " September 3, 2021 5.0 Ezus is a very smart tool for a new generation of travel operators who use web to sell and produce taylor made trips. Prize may be high for a small business but I am trustfull it will help follow us and support us in developpment . Why ? not only for the technic but because of the great capacity of the team to leasten to users , to take all tips in consideration, to correct, adapt, improve ....and follow the needs of their users . We count on you EZUS for our success Pros Ezus is a very challenging soffware , it made us change a lots of habits , way of work, long and heavy process .... it bring us to a real revolution not only as a new tool but also as to adopt a performing way of working . Cons It seemed impossible to understand and handle at the beginning , with a young, smart and very quick team as support. but they knew how to adapt and take time to explain Review Source Response from Ezus May 29, 2024 Thank you for your detailed review of Ezus. We're delighted to hear that our software has enabled you to take an important step in modernizing your travel business. It's a real pleasure to see that Ezus has led you to a real revolution, not only as a new tool, but also by helping you to adopt a high-performance way of working. We understand that getting to grips with Ezus may have seemed difficult at first, but we're delighted that our responsive team was able to adapt and take the time to explain how the software works. We particularly appreciate your confidence in our team and its ability to listen to users, take on board all advice, and correct, adapt and improve the software according to our customers' needs. Rest assured that we will continue to work hard to contribute to your success. SG Sandra G. Gérant Agence de Voyage Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A new user conquered!" October 8, 2021 5.0 The team is top, nice, pleasant and always available. I had to report a small technical failure, a message on the chat and 10 minutes later it was fixed! I have never had the chance to know this until now! Well done to them. As we use Ezus, if we notice a point that could be improved, we just sent a message on the chat and the info came up just as quickly. Marvellous. Pros I have been using it for only a month and I am delighted. It is ergonomic, easy to handle although it has tons of features and visually pleasant to use on a daily basis. Everything seems to me to be just a click away, you can easily find the information you need. Simplified case tracking. Customizable and very beautiful presentations. Integrates very well with my existing processes. I haven't used everything yet, but at the moment I'm 100% happy. The customer interface is fabulous and interactive. They can leave a comment, thanks to Ezus the modification is done in 2 steps 3 movements and is also easily reported on the customer interface. Cons I do not have enough recoil for the negative points. I am gradually learning to use it. What I would really like is that the secure payment by CBVAD is integrated either by email and / or SMS or from the customer area. It had been announced to me for this period but it would seem that this is not the case and I regret it. Review Source Response from Ezus May 29, 2024 Thank you for your enthusiastic review of Ezus after a month's use. We're delighted to hear that you appreciate the ergonomics, ease of use and visually pleasing appearance of our software on a daily basis. It's gratifying to see that Ezus integrates seamlessly into your existing processes and simplifies the tracking of your files. Thank you again for your confidence. We will continue to do our utmost to provide you with the best possible solutions. RH Ralph H. Gérant Events Services Used the software for: Less than 6 months ### "Fabrication de devis avec proposition" July 3, 2021 3.0 Grace à EZUS, on peut maintenant faire des présentations complètes et agréables aux clients. Pros Globalement bien pensé pour faire des propositions de qualité pour des offres de voyages et/ou d'évenements. Cons Au début, apprentissage un peu douloureux ! mais si on se force plusieurs fois à visionner toutes les aides (bien faites) via les videos, ça rentre au fur et à mesure. Il faut pratiquer EZUS et surtout ne pas etre pressé au début, sinon on sortira n'importe quoi ! Il faut AVANT TOUT bien avoir accès à tous les documents/informations/photos de votre agence pour pouvoir les copier facilement. Cela servira à construire les futures "cartes postales" des services que vous allez mettre dans les nouveaux devis. Handicap: Pour mieux appréhender, je pense qu'il faut avoir été formé auparavant à Keynote/PowerPoint ainsi qu'à Numbers/Excel, cela sera un atout. Ezus est construit autour de moteurs API reliés entre eux au sein d'AWS et de Google Drive et cela complique la vision des étapes et des procédures. Il manque des améliorations d'export en "Apple/Numbers" sinon en Windows/Excel, ça roule bien. Il manque aussi la possibilité d'envoyer via email, les demandes de Dispo/Réservations/Bons de Commandes directement aux fournisseurs, étant donné que les textes et prix sont déjà saisi et que la fonction d'envoi de couriel existe déjà dans les fournisseurs ! Reason for choosing Ezus Dans le monde d'aujourdhui avec les réseaux sociaux, ou les futurs prospects ne savent plus lire OU ne lisent qu'en travers ET que si on ne propose pas de devis comprenant des photos/vidéos, on va vite se retrouver à la traine par rapport à la concurrence. D'après EZUS, on aurait 40% de chance supplémentaire de capter un futur prospect par une présention en image + texte. Alors pourquoi pas tester et utiliser EZUS ? Review Source Response from Ezus May 29, 2024 Merci pour votre avis détaillé sur Ezus. Nous sommes heureux de savoir que notre logiciel vous permet de créer des propositions de qualité pour vos offres de voyages et d'événements. Nous comprenons que l'apprentissage initial ait pu être un peu difficile, mais nous apprécions que vous ayez pris le temps de visionner nos vidéos d'aide. Nous travaillons constamment à l'amélioration de l'expérience utilisateur pour rendre Ezus plus intuitif. Nous sommes ravis qu'Ezus vous permette de réaliser des présentations complètes et agréables pour vos clients. Dans un monde où les réseaux sociaux dominent, il est essentiel de proposer des devis attractifs pour se démarquer de la concurrence. Encore merci pour votre retour. Nous continuerons à tout mettre en œuvre pour vous fournir les meilleures solutions possibles. OR Olivier R. General Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "After one year of use " July 10, 2023 5.0 We have greatly improved the presentation of programmes, streamlined relations between departments (reservations and operations) and significantly reduced working time. Pros Very complete, very powerful application, more complete than its competitors After-sales service in French Cons Not always very intuitive - requires training Review Source Response from Ezus May 29, 2024 Thank you for your feedback after a year of using Ezus. We are delighted that you find our application complete, powerful and superior to the competition, and that you are satisfied with our after-sales service in French. We understand that some features may require training, and we're working to improve the user experience. We welcome your suggestions to help us make Ezus even more intuitive. We're delighted to hear that Ezus has enabled you to optimize your program presentation, streamline your internal processes and significantly reduce your working time. That's our main aim: to help you become more efficient. Your satisfaction remains our priority, and we'll continue to do our utmost to provide you with the best solutions. Thank you for your trust and loyalty. DB Dylan B. General Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Much more than just another trip builder, it is a complete and powerful tool for Travel Agencies." January 17, 2022 5.0 The platform strongly helps our organization within the team and eases a lot remote working on different levels. It has made possible for us to easily create beautiful and appealing commercial proposals in various formats in just one click once it is all settled. Pros The platform is super easy to use, very intuitive. It is a complete tool for travel agencies (CRM, Trip Builder, Billing...). They have incredible customer service and they are in constant development. Cons It asks a bit of work at first to incorporate all your data into the platform but if you have everything already well organised on Excel, Ezus can take care of the integration themselves. Review Source Response from Ezus May 29, 2024 Thank you for your glowing review of Ezus. We're delighted to hear that you see our platform as much more than just a trip creation tool, but as a complete and powerful tool for travel agencies. We appreciate your comments on the ease of use and intuitiveness of Ezus, as well as on the scope of its functionalities (CRM, trip creation, invoicing...). Your satisfaction is our priority, and we're proud to offer you exceptional customer service and ongoing development. Thank you again for your confidence. We'll continue to work hard to provide you with the best possible solutions and to support the development of your agency. OD Olivier D. Managing partner Hospitality Used the software for: Less than 6 months ### "Think it twice before paying" May 23, 2022 2.0 The are supposed to offer a month by month offer or a yearly offer. I took the demo and I kind of liked it. I asked if I could try the software before commiting to the full year payment and the answer was no; that only option was to pay the full year which I did (and it is not cheap). Then I realize too many functions were lacking and the software is not was I was expected. This is not what I needed and I pay a full year for nothing. When I exposed that to the manager they denied to refund me. So before you commit, make sure you try it and it answers your needs. Pros \- Ezus is on the clouds and pretty functional and easy - final result is very good (look and design of the itineraries) Cons Still very new and lack of many functions. You will use Ezus to get nice itineraries but you will still need spreadsheets to follow all the day by day since you don't get solid reports or providers managment. There are still many bugs (the team is happy to help but it is frustrating). No cell phone app (and the website is not suitable for cell phone screens) which is anoying since in tourisme you often have to work on week ends and you don't really want to open the computer to just check some info on your clients. Review Source Response from Ezus June 9, 2022 Thank you for your valuable feedback which allows us to constantly improve our production software. Since your feedback in Q1 2022 we have added many new features such as multi-language management, fixed prices in your quotes and corrected 2-3 malfunctions. On this subject I invite you to follow What's new at Ezus? with our latest developments. We strive to integrate and prioritise the demands of all our 300 travel agencies in our product roadmap. Indeed, there is no mobile application yet on Ezus, it's accessible up to the Ipad. We enjoyed talking to you and were sad to hear about your request for a refund during your subscription. Once again, we proposed a commercial offer from the beginning and during your specific request we solved part of your needs while providing a second commercial gesture despite the contract you signed specifying our annual rates. Nevertheless we take into account this commercial failure with you and will be more vigilant in the future. CB Carla B. Stagiaire Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Très bien " June 9, 2023 5.0 J’ai pu travailler avec Lauriane qui a été très à l’écoute est très dynamique Pros Le logiciel offre, beaucoup d’avantages, notamment la création de devis qui se fait automatiquement Cons Le principal inconvénient serait que le logiciel est encore trop récent, et donc parfois il y a des bugs Review Source Response from Ezus May 29, 2024 Merci pour votre avis sur Ezus. Nous sommes ravis de savoir que notre logiciel vous offre de nombreux avantages, en particulier la création automatique de devis. Nous travaillons sans relâche pour identifier les problèmes potentiels et les corriger rapidement. Votre retour nous est précieux pour améliorer continuellement notre plateforme. Notre équipe de développement est pleinement engagée à optimiser Ezus et à vous fournir une expérience utilisateur toujours plus fluide et stable. LI Laura I. Chef de produit Hospitality Used the software for: 1-2 years ### "Bon logiciel" April 13, 2023 5.0 Tres bon logiciel pour les voyages, très bon support client, j'ai eu \[caché sensible contenu\], tres utile ! Pros Tres bon logiciel, belle mise en forme, facilite d utilisation Cons Gerer les variables, il faut apprendre et sortir de sa zone de confort Review Source Response from Ezus May 29, 2024 Merci pour votre avis sur Ezus. Nous sommes ravis de savoir que vous appréciez notre logiciel et que vous le trouvez facile à utiliser, avec une belle mise en forme. Notre équipe est là pour vous accompagner dans cette transition et vous aider à tirer le meilleur parti d'Ezus. N'hésitez pas à faire appel à notre support si vous avez besoin de conseils ou de formations supplémentaires. Votre satisfaction est notre priorité absolue et nous continuerons à travailler dur pour vous fournir un logiciel performant et intuitif, qui simplifie votre quotidien et optimise votre activité. OV Oriane V. Head Event Planner Events Services Used the software for: 6-12 months ### "The all in one travel and events software" December 21, 2022 5.0 Pros Ezus is very comprehensive. No need to jump between excel and word sheets or PPT to do presentations, programs, invoices, budgets. Very intuitive for us as a users, and visually attractive for the client. The team is super reactive and doing their best to improve the program daily, according to our needs. Cons We are a small company and the monthly fee implies a big expense for us. We couldn't imagine working without the software anymore though. Definitely worth it. Review Source Response from Ezus May 29, 2024 Thank you for your review of Ezus. We're delighted to hear that you find our software comprehensive and that it allows you to centralize all your tasks, without having to juggle between different tools. We also appreciate your comments on how intuitive Ezus is for users, and how visually appealing it is for your customers. We're proud of our team's responsiveness and our constant efforts to improve the software according to your needs. Your satisfaction is our priority. We'll continue to work hard to provide you with the best possible solutions, and to support you as you grow your business. ML Marina L. Directrice Générale - Conseillère en séjours Leisure, Travel & Tourism Used the software for: 6-12 months ### "Retour sur logiciel Ezus" March 21, 2022 4.0 A jour d'aujourd'hui, un suivi plus clair et efficace de nos clients se fait grâce à ce logiciel. Nous observons une nette amélioration dans nos relances/concrétisations de ventes. Pros L'aspect moderne et intuitif du logiciel en facilite son utilisation. Cons Peut-être manque-t-il une solution de paiement en ligne directement par nos clients ? Cela faciliterait les transactions et augmenterai la confiance du côté de nos voyageurs. Reason for choosing Ezus Parce que le logiciel précédent présentait une interface beaucoup plus ancienne avec moins de fonctionnalités. Nous ne pouvions pas réellement adapté nos propositions et/ou nos documents de voyages au public concerné, ce qui est le cas avec Ezus. Review Source Response from Ezus May 29, 2024 Merci pour votre avis sur Ezus. Nous sommes ravis de savoir que vous appréciez l'aspect moderne et intuitif de notre logiciel, qui en facilite l'utilisation. Nous avons pris bonne note de votre suggestion concernant l'intégration d'une solution de paiement en ligne pour vos clients, et l'avons directement intégré sur les espaces clients ! Il est gratifiant d'apprendre qu'Ezus vous permet un suivi plus clair et efficace de vos clients, et que vous observez une nette amélioration dans vos relances et concrétisations de ventes. C'est précisément notre objectif : vous aider à optimiser votre activité et à atteindre vos objectifs commerciaux. Similar Products Featured