--- title: "ShoutOUT Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ShoutOUT Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/190142/ShoutOUT/" page_type: "product" language: "en" --- # ShoutOUT Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ShoutOUT ## What is ShoutOUT? \- Personalized SMS Marketing Messaging platform and campaign management with bulk SMS, personalization, customization, custom sender ID, URL tracking and analytics. (getshoutout.com) - SMS API and OTP API SMS API for hassle-free two-way messaging & OTP API for two factor authentication code generation and validation. (lite.getshoutout) - Shared Inbox Omnichannel messaging platform for SMS, WhatsApp, Messenger, Instagram, with multiple admins and a chatbot. (getshoutout.com/inbox) ## What is ShoutOUT used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 88% Neutral 13% Negative 0% Starting price $9.99 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ShoutOUT?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://getshoutout.com&name=ShoutOUT) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ShoutOUT 4.5 (32) VS. [4.5 (4,480)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $9.99 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (32) Ease Of Use 4.4 (4,381) Value For Money 4.2 (30) Value For Money 4.3 (3,511) Customer Service 4.3 (29) Customer Service 4.4 (3,521) ## ShoutOUT alternatives [4.7 (742)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (6,992)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.8 (654)](https://www.capterra.com/p/118921/Less-Annoying-CRM/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (18,803)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/190142/ShoutOUT/alternatives/) ## FAQs about ShoutOUT Overview ### Which roles and teams benefit most from ShoutOUT? ShoutOUT is most used by business leaders, software and development teams, and operations or marketing managers who need fast, scalable communication. Executives and founders use it to reach customers efficiently, developers support implementation and automation, and managers run outreach, notifications, and campaign workflows with minimal manual effort. Answer based on 32 reviews Overview ### What company size and specific industries is ShoutOUT built for? ShoutOUT is designed for small and medium-sized businesses across hotels, restaurants, education, non-profits, banks, healthcare, talent agencies, real estate, supermarkets, and retail. It also fits organizations using inter-office communication, along with weddings, events, voting, influencers, celebrities, and HR teams. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of ShoutOUT? ShoutOUT offers chatbot and 2-way messaging for customer conversations, plus SMS messaging, mass texting, and scheduled messaging for campaign delivery. It also includes customer profiles, contact management, segmentation, and personalization, along with campaign analytics, click tracking, real-time reporting, and third-party integrations for marketing and engagement workflows. Pricing ### How much does it cost and what fees or limitations are included? ShoutOUT starts with a free Starter plan that includes 20 SMS credits; extra credits cost $0.02 per SMS. The Growth plan is $9.99 per user/month and includes 500 free SMS, while Pro costs $19.99 per user/month. A free version and free trial are available. Answer based on 6 reviews Integrations ### Which third-party tools and platforms does ShoutOUT integrate with? ShoutOUT integrates with 4 third-party platforms: Magento Marketplace, Shopify, WooCommerce, and Typeform. These catalog integrations cover ecommerce and form-building workflows, giving ShoutOUT connections to online store platforms and customer data collection tools. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does ShoutOUT offer? ShoutOUT provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover topic-focused training, documentation serves as written reference material, and videos offer self-paced viewing for product learning. Answer based on 1 reviews Getting Started and Support ### What customer support options does ShoutOUT offer? ShoutOUT offers Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat. Users describe customer support as quick and efficient, with helpful staff who sort out questions such as API integration and product errors, though some mention that community support could be improved. Answer based on 4 reviews ## Features AI summary Based on 3,848 SMS Marketing reviews Capterra reviewers point to these as the top features buyers look for in SMS Marketing software: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Mass Texting** (**54%**) - **Message Personalization** (**46%**) ShoutOUT supports all three of the features reviewers rank highest: **SMS Messaging**, **Mass Texting**, and **Message Personalization**. Together, these capabilities help businesses send messages at scale, tailor outreach to each recipient, and manage SMS campaigns more effectively, allowing teams to improve communication and drive better customer response. Contact Management 4.5 (15) 53.33% of 15 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Reporting/Analytics 4.4 (15) 46.67% of 15 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Segmentation 4.1 (15) 33.33% of 15 reviewers that rated this feature as important or highly important Group leads or contacts based on their specific characteristics 2-Way Messaging Send and receive text messages to communicate with clients or prospects in real-time Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems ShoutOUT 26 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Interaction Tracking: Track interaction history by documenting conversations for contacts - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Segmentation: Group leads or contacts based on their specific characteristics - SMS Messaging: Send messages via SMS - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.4 (32) 4.4 Based on 32 reviews ## Pricing Value for money 4.2 (30) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/190142/ShoutOUT/pricing/) Starter $0.00 It includes: - 1 Sender ID Free - Shared Virtual Number (US) - Short URL for SMS Campaign - Unlimited Contacts - Unlimited Segment Creation Growth $9.99 Per User,Per Month It includes: - Contacts - Dedicated Virtual Number - Segment Creation - Short Urls - SMS Campaigns Pro $19.99 Per User,Per Month It includes: - Dedicated Virtual Number - Segment Creation - SMS Campaigns Value for money 4.2 (30) 4.2 Based on 30 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Typeform](https://www.capterra.com/p/137289/Typeform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (29) 4.3 Based on 29 reviews ## User reviews Overall rating 4.5 Based on 32 reviews Filter by rating 5(21) 4(7) 3(4) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User CEO Marketing and Advertising ### "Beginning of something great" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 26, 2021 I like the attempt, if it gets better it has a bright future Pros I like the fact that they have Wordpress plugin Cons The process of setting up the plugin was cumbersome Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CN Cris N. dir mkt Leisure, Travel & Tourism ### "ideal for large companies" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 1, 2021 Pros we had a hardtime finding an integration to FB Messenger... this did it! Cons i dont think there are any cons, as any such software would need to have the same setup Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 3, 2021 Thank you for reviewing ShoutOUT & We are happy to serve you! Saajid M. Software Developer Information Technology and Services ### "Easy Service " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 January 6, 2021 Pros this is amazing and useful service. while using it it gave an error.its mean while sms code validating its returned true response even user have input wrong code. and we contact customer service and they fixed that. but is there any guarantee to wont happens like that again? Cons easy to apply. worth for money, slow but customer service good Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 3, 2021 Hi, Thanks for the review. We will work on your concern and make sure that it won't be happening again! AN Anonymous User student Information Technology and Services ### "ShoutOUT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2020 Pros this app is very helpful in communicate with customers with all the channels in one place, it has a very user-friendly interface Cons all the features are very good, nothing to say about the cons Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2020 Thank you for reviewing ShoutOUT & We are happy to serve you! DS Doolitha S. Software Engineer Information Technology and Services ### "Good Platform to engage with Customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 10, 2020 Overall experience is good compared to similar platforms. Pros Easy of usage was one of the key feature I liked most. Cons Haven't found a issue with the platform during my usage Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 11, 2020 Thank you for reviewing ShoutOUT & We are happy to serve you! AN Anonymous User Account manager Computer Software ### "Excellent fit for purpose! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2020 Very satisfied Pros Very user friendly Engaging platform Easy to integrate Cons Nothing in particular, new features could be added fast whenever possible Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 4, 2020 Thank you for reviewing ShoutOUT & We are continuously improving our features to serve you better! Oshadh D. Marketing Manager Automotive ### "Campaign planning made easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2020 Quick and Efficient, User-friendliness, Great customer service, Competitive pricing Pros This software is easy to use in planning campaigns Easy to navigate less complicated multiple customization options Cons Ability to generate comprehensive reports with less human interaction. Reasons for choosing ShoutOUT Quick implementation, Competitive pricing, Simple system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2020 Thank you for reviewing ShoutOUT & We are happy to serve you! Charindu E. CEO Computer Software ### "Go to platform for customer engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2020 Pros It was very easy to setup and use, API documentations are also very friendly. Cons Everything worked as expected, we've had no trouble so far! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 27, 2020 Thank you for reviewing ShoutOUT & for your compliment. We have taken your concern on pricing for our consideration and there will be a pricing revision with the next update. We are happy to serve you! RW Ransara W. SE Computer Software ### "ShoutOUT is a great product at a reasonable price !" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 23, 2020 This is a great piece of software. Easy to use and worth for the amount paid. Pros Easy to use is really good. Value for money. Cons Community support is to be improved to some extend. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 27, 2020 Thank you for reviewing ShoutOUT & for your compliments. We are happy to serve you! DT Dilan T. Software Engineer Computer Software ### "The best SMS service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2020 The best sms gateway ever I have used Pros Very reasonable price and also customer caring is super. Also, some one helped me at 9.00 PM too Cons I have nothing to tell about that. Thanks for the service Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 23, 2020 Thank you for reviewing ShoutOUT & for your compliments. We are happy to serve you! [View all Reviews](https://www.capterra.com/p/190142/ShoutOUT/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.