Best For

Currently, ShoutOUT Labs serves over 400 brands in 10+ countries with 4000+ users

Product Details

ShoutOUT is a customer engagement and customer loyalty management platform with many integrated solutions.ShoutOUT Engage supports businesses to keep in touch with their customers by automated, personalized and targeted SMS & Emails.ShoutOUT Reward enables businesses to create a gamified loyalty program that motivates profitable customer actions like purchases. ShoutOUT Segment facilitates businesses to track customer actions, understand consumer behaviors/patterns and segment based on them.

Contact Details

ShoutOUT Labs

https://getshoutout.com

Founded in 2014

Located in Sri Lanka

Main Dashboard
Main Dashboard
Main Dashboard
People Tab
Campaign Report Tab
Analytics Tab
Creating the SMS  & Email

Starting Price

  • $18.00/year/user
  • $18 -1000 SMS Credits,$30 -10 000 Emails,$149 - Customer Loyalty Management

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Online

ShoutOUT Features

2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls/Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

ShoutOUT Reviews

Showing all 4 reviews
Overall
5/5
Ease of Use
5/5
Customer Service
5/5
Upul D.
Founder & CEO
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 2, 2019

“Ease of Integration”

OverallWe are using ShoutOut for SMS delivery in all our products and services. With its inbuilt filters we get the chance to create customized audiences and send out highly personalized communication to all our customers.
ProsShoutOut is super developer friendly. We use ShoutOut in all our products and services globally.
ConsNothing much to say here than they are just getting started and long way to go yet with more developments to come

Vendor Response

By ShoutOUT Labs on October 28, 2019
Thank you for reviewing ShoutOUT Labs. We are continuously focusing on more developments.
Reviewer Source 
Source: Capterra
August 2, 2019
Arshad U.
Founder
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 15, 2019

“Best support”

OverallEasy to use system, have a good support, if they can add few more countries to the default list it would be nice.
ProsTheir support is awesome. System is simple to use, their lite version is really good if you are integrating with other systems.
ConsIf they can increase the coverage it would be nice, without custom request.

Vendor Response

By ShoutOUT Labs on October 28, 2019
Thank you for reviewing ShoutOUT Labs. We have enhanced our global coverage and now you can send SMS to 225 different countries worldwide through the ShoutOUT Platform.
Reviewer Source 
Source: Capterra
October 15, 2019
Verified Reviewer
Computer Software, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 22, 2019

“Engagement made Easy!”

OverallI use ShoutOUT to reach my customer audience. They have simplified the process very nicely. I think that is what makes them very special.
ProsMostly its the user experience. ShoutOUT is pretty easy to use.
ConsPricing is a bit high in my opinion. But I can't really complain because they offer a hefty bag of features.

Vendor Response

By ShoutOUT Labs on October 31, 2019
Thank you for reviewing ShoutOUT Labs. We have taken your suggestion on pricing for our next pricing amendment.
Reviewer Source 
Source: Capterra
October 22, 2019
Ashan G.
Head of Development
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 10, 2019

“Awesome Experience!!”

ProsVery friendly team to deal with. No issues or down times happened while i'm using this system so far
ConsNothing at all. I would like to have grouping option in the people list.

Vendor Response

By ShoutOUT Labs on October 28, 2019
Thank you for reviewing ShoutOUT Labs. You can create customer segments in the people tab to group your customers. Feel free to contact us for any support in using our platform.
Reviewer Source 
Source: Capterra
October 10, 2019