# Parcel Tracker Mailroom Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Parcel Tracker Mailroom Software - reviews, pricing plans, popular comparisons to other Mailroom Management products and more. Source: https://www.capterra.com/p/190220/Parcel-Tracker --- # Parcel Tracker Mailroom Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Parcel Tracker Mailroom ## What is Parcel Tracker Mailroom? Internal parcel tracking and mailroom software for residential, student housing, co-working offices, universities and more. Quickly scan packages received at the reception/mailroom using a smartphone camera, automatically notify recipients and collect their e-signatures for proof-of-pickup. Works with all couriers and hand-written parcel labels. ## What is Parcel Tracker Mailroom used for? [Mailroom Management](https://www.capterra.com/mailroom-management-software/)[Courier](https://www.capterra.com/courier-software/) Overall rating Based on 188 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $67 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Parcel Tracker Mailroom alternatives Highest Rated [4.9 (164)](https://www.capterra.com/p/181635/Postage-aver/reviews/) Starting price $98.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (542)](https://www.capterra.com/p/136495/Notifii/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (959)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.8 (827)](https://www.capterra.com/p/146146/Shippo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Parcel Tracker Mailroom Overview ### What problems does Parcel Tracker Mailroom solve? Parcel Tracker Mailroom solves slow, error-prone parcel logging, lost package disputes, and poor visibility over deliveries and collections. It replaces paper, spreadsheets, and manual signatures with fast scanning, photos, automated resident alerts, QR-code pickup, and searchable records. Reception teams, property managers, concierge staff, student housing, and office mailrooms benefit most. Answer based on 120 reviews Overview ### Which roles and teams benefit most from Parcel Tracker Mailroom? Parcel Tracker Mailroom is most used by accommodation, residence, and property management teams, plus front-desk and customer service staff handling incoming deliveries. Operations managers and directors use it to streamline parcel logging, resident notifications, collection tracking, and audit visibility, improving service speed, accountability, and mailroom efficiency across buildings. Answer based on 185 reviews Overview ### What company size and industries is Parcel Tracker Mailroom built for? Parcel Tracker Mailroom is built mainly for small businesses at 72% of reviewers, with real estate the top industry at 23%. It serves receptions and mailrooms in university housing, residential, co-working, and corporate offices, with additional use across hospitality at 21% and education management at 14%, primarily for mailroom management. Answer based on 185 reviews Features and Usability ### What are the key features of Parcel Tracker Mailroom? Parcel Tracker Mailroom includes core package tracking tools like barcode scanning, OCR-based recipient matching, photo capture, and delivery status tracking. Differentiating features include automatic email or SMS notifications, QR code pickup with digital signature capture, resident management, and real-time reporting with searchable audit trails for mailroom oversight. Answer based on 76 reviews Pricing ### How much does it cost and what fees or limitations are included? Parcel Tracker Mailroom starts with a free plan that includes 100 parcel deliveries, plus a free trial. The $67/month Plus plan adds unlimited parcels, customizable notification emails, and API/Zapier integrations, while Enterprise pricing is custom. Reviewers describe the pricing as reasonable, with some switching between free and paid plans as volumes change. Answer based on 13 reviews Integrations ### Which third-party tools and platforms does Parcel Tracker Mailroom integrate with? Parcel Tracker Mailroom integrates with 10 third-party tools and platforms, including Entrata, Kinetic, MRI Property Management, MRI Residential Management, Microsoft Entra Permissions Management, Microsoft Entra Verified ID, SAP Ariba, StarRez, Yardi Facility Manager, Yardi Kube, and Zapier. These integrations cover property management, identity, procurement, student housing, and workflow automation. Answer based on 5 reviews Getting Started and Support ### How easy is it to onboard and train a team on Parcel Tracker Mailroom? Parcel Tracker Mailroom is quick to onboard for frontline staff and nontechnical users, with many reviewers describing the interface as intuitive and requiring minimal training. Training is available in person, through live online sessions, webinars, documentation, and videos. Admins may need a bit more setup time, especially for site-specific configuration. Answer based on 15 reviews Getting Started and Support ### What customer support options does Parcel Tracker Mailroom offer, and how do users rate the experience? Parcel Tracker Mailroom offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative support, and chat. Users generally describe support as fast, helpful, and human, with timely fixes, training, and follow-up. A few mention occasional app issues or weaker service experiences, but problems are usually resolved quickly. Answer based on 42 reviews Security ### How does Parcel Tracker Mailroom handle data security and access control? Parcel Tracker Mailroom protects parcel handoffs with pickup QR codes, e-signatures, photo proof, digital signatures, audit trails, and tracking of sign-in and sign-out activity. Reviewers also mention GDPR-secure communication and fewer unrestricted users. Some note limits: duplicate scans can occur, a QR code alone may not prevent wrong-person pickup, and shared-device logins are cumbersome. Answer based on 16 reviews ## Who uses Parcel Tracker Mailroom? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 142 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 142 reviews Administrative 32% Administrative 32% Customer Services & Support 15% Real Estate 11% Finance & Accounting 9% Others 34% Top industries Based on 142 reviews Real Estate 38% Education Management 19% Hospitality 18% Higher Education 14% Other 11% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Package Tracking 4.9 (40) 87.50% of 40 reviewers that rated this feature as important or highly important Track the parcel or consignment delivery status Real-Time Notifications 4.7 (38) 86.84% of 38 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Delivery Tracking 4.7 (37) 89.19% of 37 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Signature Capture 4.9 (36) 75.00% of 36 reviewers that rated this feature as important or highly important Digitally capture and store a person's handwritten signature Alerts/Notifications 4.6 (35) 80.00% of 35 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Digital Signature 4.6 (16) 56.25% of 16 reviewers that rated this feature as important or highly important Electronic signing method that validates the authenticity and integrity of a digital document Parcel Tracker Mailroom 49 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases The ability to identify a barcode on or within an image or packaging Print and scan barcode or labels Scan barcodes to ensure accurate pricing and label tracking Evaluate the accuracy of address matching software Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Software specialized for corporate use A collection of customer information such as contact details, demographics, previous interactions, etc. Customize contracts and forms to collect specific information Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Protect sensitive data for digital privacy Manage order deliveries until they are received by the customers Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Electronic signing method that validates the authenticity and integrity of a digital document Manage sending personnel and resources to a site as needed Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Digitally sign online documents Intended to be used by courier services For sorting and tracking mails and letters Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage and track all job information and associated tasks Process of printing custom labels through various methods. Capture signatures via mobile devices Track orders throughout the fulfillment process Track the parcel or consignment delivery status Helps control, track and monitor printing processes Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan daily routes to optimize employee scheduling and provide directions Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Generate or print labels that contain shipping information for packages Digitally capture and store a person's handwritten signature Send messages via SMS Track the status over time for a request, process, asset, or transaction Set up connections to third-party platforms to improve business processes Track visitors and purpose of visits Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (188) 4.7 Based on 188 reviews ## Pricing Value for money 4.7 (161) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/190220/Parcel-Tracker/pricing/) Free $0.00 It includes: - 100 Parcel Deliveries - Contactless Collection - Email Notification - Email Support - Knowledge Base - Proof of Delivery - Reminders - Tags and Images Plus $67.00 Flat Rate,Per Month It includes: - 100 Parcel Deliveries - Contactless Collection - Email Notification - Email Support - Knowledge Base - Live Chat - Proof of Delivery - Reminders - Tags and Images Pro $117.00 Flat Rate, It includes: - 100 Parcel Deliveries - Contactless Collection - Email Notification - Email Support - Knowledge Base - Proof of Delivery - Reminders - Tags and Images - Live Chat - API and Webhooks Integrations - API Integration - IP Access - Phone Support - Uptime SLA Value for money 4.7 (161) 4.7 Based on 161 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Entrata](https://www.capterra.com/p/20372/Entrata/)[ Kinetic](https://www.capterra.com/p/249741/Kinetic/)[ MRI Property Management](https://www.capterra.com/p/79570/MRI-Software/)[ SAP Ariba](https://www.capterra.com/p/227334/SAP-Ariba/)[ MRI Residential Management](https://www.capterra.com/p/226831/MRI-Residential-Management/)[ Yardi Kube](https://www.capterra.com/p/248632/Yardi-Kube/)[ StarRez](https://www.capterra.com/p/159606/StarRez/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (173) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (173) 4.8 Based on 173 reviews ## User reviews Overall rating 4.8 Based on 188 reviews Filter by rating 5(148) 4(39) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent RS Robin S. Administrate Coordinator Government Administration ### "Great Tracking product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 23, 2026 Over all great experience, easy to use. It makes my job easier to send notifications when we get packages delivered to my work. Pros Once you know how to use the software it makes my workload easier though out the day, when receiving packages. Cons It make my job easier. It sends instant emails to recipients all you need to do is use the app and take picture of the barcode to check in and out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Andreas K. Purchase Manager Information Technology and Services ### "Good and Reliable Tool for Managing Deliveries" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 23, 2026 Parcel Tracker is a useful and reliable app offering accurate tracking, Usermanagement and a clear user interface. Pros We use Parceltracker to replace the old paper-based system for receiving parcels. The tool has now been in use for over a year. The support team is quick and reliable whenever we do have a query. Cons We’d like to see a few more customisation options. There are no features we currently would miss in our Setup. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DE Dominic E. Caretaker Education Management ### "Parcel Tracker - the best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2026 It is a very efficient app to use in a mail room. It keeps records secure and helps to prove delivery. Pros I use Parcel Tracker every day at work. It replaced our outdated hand written recording postal system. PT is far more accurate and secure. The ease of masking entries on a mobile phone to record and photo the parcels makes life a lot easier. It also gives you something to refer back to if a parcel is reported lost - you can prove you have delivered it from the photo! Cons At first I thought using the phone to record parcels would be slower than handwriting, but once you get used to it, it is just as quick. It also outweighs handwritten records, in that you can actually read what has been written! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NO Nico O. Residence Manager Hospitality ### "Parcel Tracker Mailroom Makes Package Management Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 Overall, my experience with Parcel Tracker Mailroom has been positive. The system simplifies package handling and keeps residents informed about deliveries. Pros Parcel Tracker Mailroom is easy to use and provides accurate package tracking with timely notifications. The interface is clean and simple, making package delivery and address management convenient. File uploads and email notifications are helpful features that improve communication and organization. Cons Sometimes notifications are delayed, and not all residents consistently receive their QR codes, which can create inconvenience when collecting packages. Support for some smaller courier services could also be improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DY Daniel Y. Laboratory Manager Biotechnology ### "Easy to use app" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 5, 2026 If you need to document and communicate receipt and pickup of packages across multiple teams, it works great. Pros It's very easy to setup, works smoothly, and does exactly what it is supposed to do. Simple design makes it useful in many settings/applications. Cons Some features not available that may be coming soon. Currently no integration with common messaging platforms like Microsoft Teams and Slack. Alternatives considered [Prendio](https://www.capterra.com/p/168021/Prendio/) Reasons for choosing Parcel Tracker Mailroom Cost, ease of use, and it met the requirements for our shipping/receiving needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RK Roland K. Customer Service Advisor Hospitality ### "Parcel Tracker Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 23, 2026 It's a great tool for handling student parcels, but could use a few performance improvements to optimise the app across devices of various specifications. Pros It has a clean and user-friendly interface, easy to learn and use, it's quick to scan parcels and collections for delivery, and the support team is very responsive. Cons It lags sometimes, particularly on low-spec devices. Once, all our data was cleared off the app but was recovered through the help of the support stuff. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CG Cris G. Facilities Coordinator Media Production ### "Highly Recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 22, 2026 We use to track our packages manually and this has made that process so efficient. I would highly recommend if need to track incoming office packages. It's easy to scan a package, for the recipient to be notified and for them to check out the package on the iPad. Pros Very user friendly software. Easy to set up recipients. For us it was important that you could add multiple emails for notification and Parcel Tracker was the only one out of the apps we were looking at that offered that feature. The times we've had issues, customer support has been quick in resolving the issues. I thought with us in Canada and the app based out of the UK, support would be an issue because of the time difference and I've always gotten a response right away. Cons Sometimes the android app is glitchy but this has always be resolved right away. Other than that, no issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Declan M. Storage Facility Owner Packaging and Containers ### "A great app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2026 Overall I would recommend this app as it is secure and has saved me hours out of my day getting parcels sorted. Pros It is generally a very straight forward app to use. The customer service has been second to none. Any queries or issues I have always be dealt with very quickly. Cons There was an update done recently and it has made us scanning in parcels more difficult although I cannot fault the team as they have been brilliant with any questions I have had. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH RAPHAEL HENRIQUE G. Receptionist Education Management ### "Recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2026 So far its being a great experience, stopped using excel sheed for something more modern and useful that anyone can use. Pros Easy to use, real time updates, easy to track who collected and when it was delivered, real time customer service. Cons Nothing I dont like about the app, some times it freezes and you have to restart it and its annoying because you lose all the parcels you scanned before. But once you restart the app, it works fine. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KE Kim E. CSA Education Management ### "Easy and efficient" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 20, 2026 Overall, its a really easy app to use on multiple staff members' phones and I would recommend it to anyone in student accommodation. Pros Easy to use and keep track of all parcels for our large number of residents. It emails residents on our behalf and also helps us keep track of when parcels were signed in and out for security reasons. No learning curve at all. Cons We had a bug where the recipient data did temporarily keep getting deleted. This was quickly fixed after contacting support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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