# Parcel Tracker Mailroom Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Parcel Tracker Mailroom Software - reviews, pricing plans, popular comparisons to other Mailroom Management products and more.

Source: https://www.capterra.com/p/190220/Parcel-Tracker

---

# 

 Parcel Tracker Mailroom Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Parcel Tracker Mailroom

## What is Parcel Tracker Mailroom?

Internal parcel tracking and mailroom software for residential, student housing, co-working offices, universities and more. Quickly scan packages received at the reception/mailroom using a smartphone camera, automatically notify recipients and collect their e-signatures for proof-of-pickup. Works with all couriers and hand-written parcel labels.

## What is Parcel Tracker Mailroom used for?

[Mailroom Management](https://www.capterra.com/mailroom-management-software/)[Courier](https://www.capterra.com/courier-software/)

Overall rating

Based on 176 user reviews

Reviews sentiment

Positive

99%

Neutral

1%

Negative

0%

Starting price

$67

Flat Rate, Per Month

Free trial  
available

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## Parcel Tracker Mailroom alternatives

Highest Rated

[4.9 (164)](https://www.capterra.com/p/181635/Postage-aver/reviews/)

Starting price

$98.50

Per User, Per Month

[4.8 (542)](https://www.capterra.com/p/136495/Notifii/reviews/)

Starting price

$99.00

Per User, Per Month

[4.7 (356)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/)

Starting price

$24.00

Per User, Per Month

[4.6 (951)](https://www.capterra.com/p/155621/ShipStation/reviews/)

Starting price

$14.99

Per User, Per Month

## Who uses Parcel Tracker Mailroom?

Based on Capterra reviews from the past 5 years

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tailored to your business needs

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Package Tracking

4.9 (34)

85.29% of 34 reviewers that rated this feature as important or highly important

Track the parcel or consignment delivery status

Real-Time Notifications

4.7 (30)

86.67% of 30 reviewers that rated this feature as important or highly important

Notifications that are delivered to users as soon as an event occurs

Alerts/Notifications

4.6 (28)

82.14% of 28 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Signature Capture

4.8 (28)

67.86% of 28 reviewers that rated this feature as important or highly important

Digitally capture and store a person's handwritten signature

Delivery Tracking

4.8 (27)

88.89% of 27 reviewers that rated this feature as important or highly important

Track item deliveries through dispatch notifications, status and location tracking, and ETA updates

Digital Signature

4.5 (15)

53.33% of 15 reviewers that rated this feature as important or highly important

Electronic signing method that validates the authenticity and integrity of a digital document

Parcel Tracker Mailroom 49 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

The ability to identify a barcode on or within an image or packaging

Print and scan barcode or labels

Scan barcodes to ensure accurate pricing and label tracking

Evaluate the accuracy of address matching software

Manage and track all internal and external communication conducted via calls, email, text, or chat

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Software specialized for corporate use

A collection of customer information such as contact details, demographics, previous interactions, etc.

Customize contracts and forms to collect specific information

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Import and export data to and from software applications

Protect sensitive data for digital privacy

Manage order deliveries until they are received by the customers

Track item deliveries through dispatch notifications, status and location tracking, and ETA updates

Electronic signing method that validates the authenticity and integrity of a digital document

Manage sending personnel and resources to a site as needed

Store and organize documents in a centralized system

Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file

Digitally sign online documents

Intended to be used by courier services

For sorting and tracking mails and letters

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Manage and track all job information and associated tasks

Process of printing custom labels through various methods.

Capture signatures via mobile devices

Track orders throughout the fulfillment process

Track the parcel or consignment delivery status

Helps control, track and monitor printing processes

Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Plan daily routes to optimize employee scheduling and provide directions

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Generate or print labels that contain shipping information for packages

Digitally capture and store a person's handwritten signature

Send messages via SMS

Track the status over time for a request, process, asset, or transaction

Set up connections to third-party platforms to improve business processes

Track visitors and purpose of visits

Create, design and manage workflows for repetitive tasks

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Features

4.7 (176)

4.7

Based on 176 reviews

## Pricing

Value for money

4.7 (149)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/190220/Parcel-Tracker/pricing/)

Free

$0.00

It includes:

-   100 Parcel Deliveries
-   Contactless Collection
-   Email Notification
-   Email Support
-   Knowledge Base
-   Proof of Delivery
-   Reminders
-   Tags and Images

Plus

$67.00

Flat Rate,Per Month

It includes:

-   100 Parcel Deliveries
-   Contactless Collection
-   Email Notification
-   Email Support
-   Knowledge Base
-   Live Chat
-   Proof of Delivery
-   Reminders
-   Tags and Images

Pro

$117.00

Flat Rate,

It includes:

-   100 Parcel Deliveries
-   Contactless Collection
-   Email Notification
-   Email Support
-   Knowledge Base
-   Proof of Delivery
-   Reminders
-   Tags and Images
-   Live Chat
-   API and Webhooks Integrations
-   API Integration
-   IP Access
-   Phone Support
-   Uptime SLA

Value for money

4.7 (149)

4.7

Based on 149 reviews

## Integrations

[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Entrata](https://www.capterra.com/p/20372/Entrata/)[

Kinetic](https://www.capterra.com/p/249741/Kinetic/)[

MRI Property Management](https://www.capterra.com/p/79570/MRI-Software/)[

SAP Ariba](https://www.capterra.com/p/227334/SAP-Ariba/)[

MRI Residential Management](https://www.capterra.com/p/226831/MRI-Residential-Management/)[

Yardi Kube](https://www.capterra.com/p/248632/Yardi-Kube/)[

StarRez](https://www.capterra.com/p/159606/StarRez/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (161)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (161)

4.8

Based on 161 reviews

## User reviews

Overall rating

4.8

Based on 176 reviews

Filter by rating

5(140)

4(35)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JH

Jesse H.

Lead Specialist

Biotechnology

### "A Couple Tweaks"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 30, 2026

OVerall, this has been a pleasant experience. I would recommend this for an operations team if they're looking for a solution.

Pros

Quick and Easy to use. It functions without bugs and captures the recipient easily. It also looks clean.

Cons

The UX/UI elements could be more accessible for people with small hands. Also switching sites could be more seamless.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AH

Alex H.

Head Concierge

Real Estate

### "User friendly apps"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 26, 2026

This is a user-friendly application that helps us schedule packages. I hope it can be improved in the future, that would be great.

Pros

This app is very easy to use and helps our team save time in package processing. The app's design also reduces the chance of packages being misdelivered.

Cons

1\. Not all scan photo images are stored in the system. Hopefully, this issue can be resolved. 2. The system easily misidentifies the numbers 5, 6, 8, and 9, especially small wording on labels. 3. If a resident picks up multiple packages, different QR codes need to be scanned, and we need time to match the QR codes with the packages. Any improvements would be greatly appreciated.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NC

Nicole C.

PROPERTY MANAGEMENT

Real Estate

### "Great platform "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

8/10

March 23, 2026

In general, it is a great experience from the administrator stand point and from the user point of view.

Pros

It is a great platform since it allows us as a management company to keep track of all packages. It has also minimized complains from residents.

Cons

Their costumer service wasnt the best. Also, it doesnt have the feature yet to send individual invitation invites to our residents in case we get a new move in or in case they missed their initial invite.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DI

Danielle I.

Concierge

Hospitality

### "Simple & Effective Digital Tool with Potential"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 23, 2026

Parcel has been a great tool for transitioning from manual to digital tracking, especially in residential settings with multiple users. It has improved visibility and made package management easier. With a few fixes—like syncing and photo uploads—it could be even better.

Pros

Great app for going digital, especially in residential settings. Prior to Parcel, our tracking system for senior residents involved manually logging items in and out of a binder, which had its own pros and cons. Parcel allows us to better track packages, especially in situations where staff, residents, or couriers cannot provide clear answers. The web browser interface is fantastic for visual learners—you can create customized views to filter what is and isn’t needed.

Cons

Images do not always upload after submitting. It would be helpful if the app automatically prompted a photo instead of requiring the extra step to select “take a photo.” Logged items also do not always sync across different users and devices.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SR

Sandra R.

Senior Manager Investor Reporting

Accounting

### "Parcel Tracker Amazing Product!!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

March 20, 2026

Parcel Tracker is a highly efficient and user‑friendly solution for organizations looking to modernize and streamline their internal parcel‑handling processes. It excels in automation, security, and reporting, making it an excellent fit for residential buildings, universities, coworking spaces, and office settings that manage large volumes of incoming packages. While it is not intended to replace courier‑side logistics systems, its strong feature set, excellent user satisfaction, and accessible free tier make it a compelling choice for most internal mailroom environments.

Pros

Parcel Tracker offers fast and simple package intake using any smartphone camera, eliminating the need for special hardware and supporting all couriers—even handwritten labels. It automatically notifies recipients via multiple channels like email, SMS, or Slack, which significantly reduces pickup delays and recipient inquiries. The platform also strengthens security by capturing e‑signatures or photo proof at handoff and provides robust analytics tools such as real‑time parcel flow reporting and audit trails to improve operational efficiency.

Cons

Parcel Tracker is designed strictly for internal mailroom management and does not support broader courier or supply‑chain logistics functions, which may limit its use for more complex delivery operations. Pricing begins reasonably at $67 per month, but costs may increase for high‑volume environments or larger organizations with more complex needs. As with any workflow‑dependent system, consistent staff participation in scanning and logging is essential, and inconsistent usage can compromise tracking accuracy

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SH

Simon H.

Manager

Real Estate

### "Great app, user friendly"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 20, 2026

It's a great app, easy to use, sometimes simple is the best! But the product support i have found to be excellent, the response from a real human was really quick and was nice to know they had further support available to them quickly as well. the problem i mentioned in the "cons" box was resolved within 20 minutes

Pros

ease of use, once set up it's a very simple tool to use, there are also links to youtube video guides for all the features that are simple straight to the point and not time wasting at all.

Cons

I had an issue with bulk uploading details and it wasn't very clear to me what the problem was, but the live chat support resolved this quickly and provided an explanation as to what had gone wrong for me and how to workaround it

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AM

Ann M.

Cashiering Specialist

Real Estate

### "User-friendly and efficient!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 18, 2026

We used to track our packages on an Excel spreadsheet (just for our dept.) which didn't help if the package was delivered to an incorrect dept. Now that we use Parcel Tracker anywhere the package is it has been scanned/logged so we can find them quickly and easily.

Pros

Able to log both incoming and outgoing mail, ability to add notes regarding the contents of the package, able to download as a CSV file and automated emails to each affected employee.

Cons

Application cannot be used when WiFi is down, which causes a delay in tracking the packages correctly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LM

Lynne M.

Cashiering Specialist

Real Estate

### "Great tool!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 18, 2026

Overall, a helpful tool to create efficiencies with tracking and logging parcels daily. The images captured helps cross reference tracking numbers to ensure we are logging data correctly.

Pros

Overall, a great product to efficiently scan and track parcels. As an end-user using the function of scanning parcels into our department, it works well to document each parcel, both with the barcode/tracking number and an image of the barcode. This helps us locate a parcel at a later date if needed.

Cons

The barcode reader easily picks up any/all barcodes/QR codes, so it takes some getting used to to only scan the barcode(s) needed.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SF

Scott F.

Collateral Supervisor

Real Estate

### "The Most Practical Solution for Mailroom Accountability"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 13, 2026

Revolutionary for our mailroom and an easy learning curve. Very responsive and competent customer service

Pros

The most outstanding feature is the ability to have photographic evidence of receipt. Streamlining this with mobile phone compatibility results in a brilliant method to track large inbound shipments efficiently while also solving for the issue of package accountability once an item leaves the mailroom's possession

Cons

There are no cons that should dissuade interest. I might only make suggestions for quality-of-life items like reporting customization and package import functionalities.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Misty M.

LM Supervisor

Financial Services

### "Not disappointed at all"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 13, 2026

We transitioned from a generic Excel spreadsheet system to Parcel Tracker, and the difference has been outstanding. Tracking packages is now effortless, more secure, and far better organized, without worrying about too many people having unrestricted access.

Pros

Simple and intuitive to use, supports multiple users, and provides accurate, reliable tracking. The app is consistently dependable and makes mail tracking feel modern and efficient for today’s workplace. If you want it to sound more casual or more professional, I can tweak the tone.

Cons

There are no major drawbacks to note. While no system is perfect, Parcel Tracker has been reliable and effective, with only minimal room for improvement.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/190220/Parcel-Tracker/reviews/)

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