--- title: "Parcel Tracker Mailroom Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Parcel Tracker Mailroom Software - reviews, pricing plans, popular comparisons to other Courier products and more." source_url: "https://www.capterra.com/p/190220/Parcel-Tracker/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Parcel Tracker Mailroom Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Parcel Tracker Mailroom ## What is Parcel Tracker Mailroom? Internal parcel tracking and mailroom software for residential, student housing, co-working offices, universities and more. Quickly scan packages received at the reception/mailroom using a smartphone camera, automatically notify recipients and collect their e-signatures for proof-of-pickup. Works with all couriers and hand-written parcel labels. ## What is Parcel Tracker Mailroom used for? [Mailroom Management](https://www.capterra.com/mailroom-management-software/)[Courier](https://www.capterra.com/courier-software/) Overall rating Based on 193 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $67 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Parcel Tracker Mailroom alternatives Highest Rated [4.8 (827)](https://www.capterra.com/p/146146/Shippo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (542)](https://www.capterra.com/p/136495/Notifii/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (388)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (963)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about Parcel Tracker Mailroom Overview ### What problems does Parcel Tracker Mailroom solve? Parcel Tracker Mailroom solves slow, error-prone parcel logging and unclear package custody by scanning labels, capturing parcel photos, matching recipients, and recording pickups. Automated email, SMS, and QR-code notifications reduce collection delays and inquiries. Mailroom staff, reception teams, student accommodation operators, and residential property managers benefit from searchable records, proof of delivery, and workload visibility. Answer based on 136 reviews Overview ### Which roles and teams benefit most from Parcel Tracker Mailroom? Parcel Tracker Mailroom is most used by accommodation, property, and residence managers who oversee parcel delivery for tenants and students. Concierge, reception, and customer service teams log arrivals, notify recipients, and manage collections. Operations and security staff use it to maintain chain-of-custody records, reduce missed handoffs, and handle high parcel volumes. Answer based on 193 reviews Overview ### What company size and industries is Parcel Tracker Mailroom built for? Parcel Tracker Mailroom is for receptions and mailrooms, primarily small businesses in real estate, representing 72% and 22% of reviewers. It also serves hospitality (20%) and education management (14%), including university mailrooms, student housing, residential properties, co-working spaces, and corporate offices. Its most common use case is mailroom management (92%). Answer based on 193 reviews Features and Usability ### What are the key features of Parcel Tracker Mailroom? Parcel Tracker Mailroom includes core package tracking and delivery tracking, using barcode scanning to log parcel locations and help staff find deliveries. Its most-cited features include real-time notifications and alerts/notifications that inform recipients when packages arrive, plus signature capture to record who collects each parcel. Answer based on 17 reviews Pricing ### How much does it cost and what fees or limitations are included? Parcel Tracker Mailroom offers a Free plan with 100 parcel deliveries and a free trial; Plus costs $67 monthly flat rate for unlimited parcels, customizable notification emails, and API/Zapier integrations. Enterprise pricing is not listed. Reviewers describe the free tier as sufficient for small mailrooms and report switching plans during variable-volume periods. Answer based on 14 reviews Integrations ### Which third-party tools and platforms does Parcel Tracker Mailroom integrate with? Parcel Tracker Mailroom integrates with KxStudent. Answer based on 6 reviews Getting Started and Support ### How easy is it to onboard and train a team on Parcel Tracker Mailroom? Parcel Tracker Mailroom is easy to onboard for front-desk staff and other nontechnical users, who reviewers say can learn core parcel tasks quickly with minimal instruction. Training is available in person, live online, through webinars, documentation, and videos. Administrators may need additional setup time to configure workflows, residents, and site-specific requirements. Answer based on 15 reviews Getting Started and Support ### What customer support options does Parcel Tracker Mailroom offer, and how do users rate the experience? Parcel Tracker Mailroom offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representative, and chat. Users generally report quick, helpful, human responses and timely issue resolution, including assistance with setup and bugs, though one reviewer found customer service less satisfactory. Answer based on 43 reviews Security ### How does Parcel Tracker Mailroom handle data security and access control? Parcel Tracker Mailroom uses pickup QR codes, e-signatures, photo proof, delivery records, and audit trails to document parcel handoffs. Reviewers also cite GDPR-secure digital signatures and masked mobile entries. However, one reviewer reports that anyone with a QR code could collect a parcel, requiring staff to check IDs, and duplicate scans are possible. Answer based on 17 reviews ## Who uses Parcel Tracker Mailroom? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 340 Courier reviews Capterra data shows that buyers of Mailroom Management rank the following features as their top priorities: - **Package Tracking** (**66%** of reviewers rated this feature as critical) - **Intelligent Mail Support** (**45%**) - **Delivery Tracking** (**46%**) Parcel Tracker Mailroom supports all three features buyers rate most highly: **Package Tracking**, **Intelligent Mail Support**, and **Delivery Tracking**. Together, these capabilities help businesses monitor incoming and outgoing items more accurately, manage mail data more efficiently, and confirm deliveries with better visibility, allowing teams to keep mailroom operations organized and reduce missed or delayed packages. Package Tracking 4.9 (43) 88.37% of 43 reviewers that rated this feature as important or highly important Track the parcel or consignment delivery status Delivery Tracking 4.7 (38) 89.47% of 38 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Real-Time Notifications 4.7 (40) 87.50% of 40 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Data Import/Export 4.9 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Import and export data to and from software applications Alerts/Notifications 4.7 (38) 81.58% of 38 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Signature Capture 4.9 (37) 75.68% of 37 reviewers that rated this feature as important or highly important Digitally capture and store a person's handwritten signature Parcel Tracker Mailroom 50 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Label Management: Print and scan barcode or labels - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - CASS Certified: Evaluate the accuracy of address matching software - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Corporate/Business: Software specialized for corporate use - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Forms: Customize contracts and forms to collect specific information - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Delivery Management: Manage order deliveries until they are received by the customers - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Electronic Signature: Digitally sign online documents - For Courier Services: Intended to be used by courier services - Intelligent Mail Support: For sorting and tracking mails and letters - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Management: Manage and track all job information and associated tasks - Label Printing: Process of printing custom labels through various methods. - Mobile Signature Capture: Capture signatures via mobile devices - Order Tracking: Track orders throughout the fulfillment process - Package Tracking: Track the parcel or consignment delivery status - Print Management: Helps control, track and monitor printing processes - Proof of Delivery: Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Routing: Plan daily routes to optimize employee scheduling and provide directions - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping Labels: Generate or print labels that contain shipping information for packages - Signature Capture: Digitally capture and store a person's handwritten signature - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visitor Tracking: Track visitors and purpose of visits - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (193) 4.7 Based on 193 reviews ## Pricing Value for money 4.7 (166) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/190220/Parcel-Tracker/pricing/) Free $0.00 It includes: - 100 Parcel Deliveries - Contactless Collection - Email Notification - Email Support - Knowledge Base - Proof of Delivery - Reminders - Tags and Images Plus $67.00 Flat Rate,Per Month It includes: - Live Chat - Proof of Delivery - Reminders - Tags and Images - 100 Parcel Deliveries - Contactless Collection - Email Notification - Email Support - Knowledge Base Pro $117.00 Flat Rate, It includes: - 100 Parcel Deliveries - Contactless Collection - Email Notification - Email Support - Proof of Delivery - Knowledge Base - Reminders - Tags and Images - Live Chat - API and Webhooks Integrations - API Integration - IP Access - Phone Support - Uptime SLA Enterprise Contact Vendor for Pricing It includes: - Uptime SLA - 100 Parcel Deliveries - API and Webhooks Integrations - API Integration - Contactless Collection - Email Notification - Email Support - IP Access - Knowledge Base - Live Chat - Phone Support - Proof of Delivery - Reminders - Tags and Images Value for money 4.7 (166) 4.7 Based on 166 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (178) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (178) 4.8 Based on 178 reviews ## User reviews Overall rating 4.8 Based on 193 reviews Filter by rating 5(151) 4(41) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent HC Harry C. Data and Systems Technical Lead Accommodation Services Higher Education ### "Intuitive design and excellent support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 16, 2026 From a technical perspective the onboarding and support structure provided by Parcel Tracker has been great, and while their support is excellent the app is intuitively designed where myself and our internal tech team are able to troubleshoot and resolve minor issues like account permissions or configuration elements not being active. Pros +Parcel Trackers customer service response times are excellent, when we have experienced problems we have seen responses within the hour and usually under 15 minutes. Always helpful and polite. +The setup and configuration from a systems admin perspective is intuitive with minimal setup required for new devices using the software or new users. +The app itself is easy to use and logical in the steps required to scan and document parcels, with extra functionality you can enable if you want to further manage, tag or otherwise categorise the parcel. +For more complex tasks like updating data feeds or other elements backend tasks also has strong support and technical guidance from their tech team. Cons \-Minor bugs or technical issues experienced with UI functions like light and dark mode causing navigational buttons to disappear in app when used on certain mobile devices. -If you have a large volume of customers pre-loaded into Parcel Tracker the auto recommend who the parcel belongs to feature can sometimes recommend not the exact right person but close name matches, which just requires some care when selecting to ensure the right recipient is chosen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Epiphany S. Security Manager Security and Investigations ### "Amazing App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 26, 2026 Overall, I love the parcel tracker app. My employees love it as well compared to the last app. Also love that Support is readily available and responds in a record time. Pros Parcel Tracker was easy to navigate and quick when scanning packages. App is also easy to use, and the multi scan option is one that takes the cake. It saves a lot of time Cons Upgrades initially were hard to navigate. I don't have many minuses for Parcel Tracker. Just great experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Alnita A. Manager of Supportive Services Non-Profit Organization Management ### "Manager of Supportive Services" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 5, 2026 Overall great product and it's awesome to have the mail information able to be tracked within an app. Pros It makes tracking the orgs incoming mail possible. Great to have it all in one place without us having to create our own tool to do it. Cons It's tedious and time consuming to get initial mail in. We needed to purchase particular labels in order to scan the mail in. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Amanda W. Sr. Mgr Safety AND Compliance Entertainment ### "Parcel Mailroom app review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 27, 2026 Overall, it's been a huge learning experience with staff however, once the app was learned it changed the way mail has been going and is much better. Pros The automatic E-Mail notifications to employees, able to edit where the package is being stored in the mail room and the cost is very reasonable. Cons Sometimes it picks up the wrong person/employee and get frustrating when it does that time after time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Janlyn R. Auxiliary Programs Education Management ### "Time Saver" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2026 This program replaced our outdated paper system. Love that we do not have to send a separate email notification to recipients that received a parcel. If a person is looking for a parcel we are able to quickly see if it was received it or they need to check with the sender. Pros Parcel Tracker checks in a parcel and sends an email notification to the recipient with one click! Easy to add and delete recipiants Cons Nothing really. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Robin S. Administrate Coordinator Government Administration ### "Great Tracking product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 23, 2026 Over all great experience, easy to use. It makes my job easier to send notifications when we get packages delivered to my work. Pros Once you know how to use the software it makes my workload easier though out the day, when receiving packages. Cons It make my job easier. It sends instant emails to recipients all you need to do is use the app and take picture of the barcode to check in and out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Andreas K. Purchase Manager Information Technology and Services ### "Good and Reliable Tool for Managing Deliveries" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 23, 2026 Parcel Tracker is a useful and reliable app offering accurate tracking, Usermanagement and a clear user interface. Pros We use Parceltracker to replace the old paper-based system for receiving parcels. The tool has now been in use for over a year. The support team is quick and reliable whenever we do have a query. Cons We’d like to see a few more customisation options. There are no features we currently would miss in our Setup. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DE Dominic E. Caretaker Education Management ### "Parcel Tracker - the best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2026 It is a very efficient app to use in a mail room. It keeps records secure and helps to prove delivery. Pros I use Parcel Tracker every day at work. It replaced our outdated hand written recording postal system. PT is far more accurate and secure. The ease of masking entries on a mobile phone to record and photo the parcels makes life a lot easier. It also gives you something to refer back to if a parcel is reported lost - you can prove you have delivered it from the photo! Cons At first I thought using the phone to record parcels would be slower than handwriting, but once you get used to it, it is just as quick. It also outweighs handwritten records, in that you can actually read what has been written! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NO Nico O. Residence Manager Hospitality ### "Parcel Tracker Mailroom Makes Package Management Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 Overall, my experience with Parcel Tracker Mailroom has been positive. The system simplifies package handling and keeps residents informed about deliveries. Pros Parcel Tracker Mailroom is easy to use and provides accurate package tracking with timely notifications. The interface is clean and simple, making package delivery and address management convenient. File uploads and email notifications are helpful features that improve communication and organization. Cons Sometimes notifications are delayed, and not all residents consistently receive their QR codes, which can create inconvenience when collecting packages. Support for some smaller courier services could also be improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DY Daniel Y. Laboratory Manager Biotechnology ### "Easy to use app" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 5, 2026 If you need to document and communicate receipt and pickup of packages across multiple teams, it works great. Pros It's very easy to setup, works smoothly, and does exactly what it is supposed to do. Simple design makes it useful in many settings/applications. Cons Some features not available that may be coming soon. Currently no integration with common messaging platforms like Microsoft Teams and Slack. Alternatives considered [Prendio](https://www.capterra.com/p/168021/Prendio/) Reasons for choosing Parcel Tracker Mailroom Cost, ease of use, and it met the requirements for our shipping/receiving needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/190220/Parcel-Tracker/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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