# Parcel Tracker Mailroom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Parcel Tracker Mailroom the right Mailroom Management solution for you? Explore 188 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190220/Parcel-Tracker/reviews --- Parcel Tracker Mailroom 4.8 (188) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Parcel Tracker Mailroom Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews SR Sandra R Senior Manager Investor ReportingAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “It automatically notifies recipients via multiple channels like email, SMS, or Slack, which significantly reduces pickup delays and recipient inquiries.“ March 20, 2026 SR Sandra R Senior Manager Investor ReportingAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “As with any workflow‑dependent system, consistent staff participation in scanning and logging is essential, and inconsistent usage can compromise tracking accuracy“ March 20, 2026 CG Cris G Facilities CoordinatorMedia Production, 201 - 500 employeesUsed the software for: More than 2 years. “For us it was important that you could add multiple emails for notification and Parcel Tracker was the only one out of the apps we were looking at that offered that feature.“ April 22, 2026 FM Fausta M ConciergeReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The scanner does not recognise names on some parcel label which are smaller or harder to read - this could be improved to eliminate manual input.“ February 21, 2026 SR Sandra R Senior Manager Investor ReportingAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “Parcel Tracker is a highly efficient and user‑friendly solution for organizations looking to modernize and streamline their internal parcel‑handling processes.“ March 20, 2026 SH Simon H ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “I had an issue with bulk uploading details and it wasn't very clear to me what the problem was, but the live chat support resolved this quickly and provided an explanation as to what had gone wrong for me and how to workaround it“ March 20, 2026 AS Alisha S Financial SpecialistLogistics and Supply Chain, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “Parcel Tracker has been helpful with running specified reports to allow us to see many different ways that we can improve our mailing system“ February 4, 2026 AS Alisha S Financial SpecialistLogistics and Supply Chain, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “There have been some flaws in the app that hinder us from giving amazing service to our customers like only allowing two photos“ February 4, 2026 ## Showing most helpful reviews Showing 1-25 of 188 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Misty M. LM Supervisor Financial Services Used the software for: 6-12 months ### "Not disappointed at all" March 13, 2026 5.0 We transitioned from a generic Excel spreadsheet system to Parcel Tracker, and the difference has been outstanding. Tracking packages is now effortless, more secure, and far better organized, without worrying about too many people having unrestricted access. Pros Simple and intuitive to use, supports multiple users, and provides accurate, reliable tracking. The app is consistently dependable and makes mail tracking feel modern and efficient for today’s workplace. If you want it to sound more casual or more professional, I can tweak the tone. Cons There are no major drawbacks to note. While no system is perfect, Parcel Tracker has been reliable and effective, with only minimal room for improvement. Review Source DY Daniel Y. Laboratory Manager Biotechnology Used the software for: Less than 6 months ### "Easy to use app" May 5, 2026 4.0 If you need to document and communicate receipt and pickup of packages across multiple teams, it works great. Pros It's very easy to setup, works smoothly, and does exactly what it is supposed to do. Simple design makes it useful in many settings/applications. Cons Some features not available that may be coming soon. Currently no integration with common messaging platforms like Microsoft Teams and Slack. Alternatives considered [Prendio](https://www.capterra.com/p/168021/Prendio/) Reason for choosing Parcel Tracker Mailroom Cost, ease of use, and it met the requirements for our shipping/receiving needs. Review Source AM Abbi M. Community Assistant/Leasing Agent Hospitality Used the software for: Less than 6 months ### "Could be Better" October 4, 2021 3.0 Pros Very easy to use, very user friendly. Captures an image of the package you are scanning in for later reference if you have a lot of packages on hand. Allows for a large number of users and recipients. Cons Does not sync well between all users' devices and will show radically different numbers. No easy way to do any sort of package audit if you have packages in the system that were picked up but not scanned out of the app. Review Source JK Jocelyn K. Assistant General Manager Consumer Services Used the software for: 6-12 months ### "Excellent Customer Service" April 10, 2026 5.0 Overall, Parcel Tracker is a great app. Customer service is excellent. They are very proactive by calling or emailing to check in on you. Pros The app is easy to use. We have employees who are not tech savvy and have been able to use it without a problem. Cons There wasn't anything I disliked except it wasn't easy to use offline if you don't have cell service or wifi. We were supposed to be able to upload when we had service. Alternatives considered [Package Tracker](https://www.capterra.com/p/223967/Package-Tracker/) Reason for choosing Parcel Tracker Mailroom I chose it because of the features and customer service Review Source SR Sandra R. Senior Manager Investor Reporting Accounting Used the software for: 1-2 years ### "Parcel Tracker Amazing Product!!" March 20, 2026 4.0 Parcel Tracker is a highly efficient and user‑friendly solution for organizations looking to modernize and streamline their internal parcel‑handling processes. It excels in automation, security, and reporting, making it an excellent fit for residential buildings, universities, coworking spaces, and office settings that manage large volumes of incoming packages. While it is not intended to replace courier‑side logistics systems, its strong feature set, excellent user satisfaction, and accessible free tier make it a compelling choice for most internal mailroom environments. Pros Parcel Tracker offers fast and simple package intake using any smartphone camera, eliminating the need for special hardware and supporting all couriers—even handwritten labels. It automatically notifies recipients via multiple channels like email, SMS, or Slack, which significantly reduces pickup delays and recipient inquiries. The platform also strengthens security by capturing e‑signatures or photo proof at handoff and provides robust analytics tools such as real‑time parcel flow reporting and audit trails to improve operational efficiency. Cons Parcel Tracker is designed strictly for internal mailroom management and does not support broader courier or supply‑chain logistics functions, which may limit its use for more complex delivery operations. Pricing begins reasonably at $67 per month, but costs may increase for high‑volume environments or larger organizations with more complex needs. As with any workflow‑dependent system, consistent staff participation in scanning and logging is essential, and inconsistent usage can compromise tracking accuracy Review Source CG Cris G. Facilities Coordinator Media Production Used the software for: 2+ years ### "Highly Recommend" April 22, 2026 5.0 We use to track our packages manually and this has made that process so efficient. I would highly recommend if need to track incoming office packages. It's easy to scan a package, for the recipient to be notified and for them to check out the package on the iPad. Pros Very user friendly software. Easy to set up recipients. For us it was important that you could add multiple emails for notification and Parcel Tracker was the only one out of the apps we were looking at that offered that feature. The times we've had issues, customer support has been quick in resolving the issues. I thought with us in Canada and the app based out of the UK, support would be an issue because of the time difference and I've always gotten a response right away. Cons Sometimes the android app is glitchy but this has always be resolved right away. Other than that, no issues. Review Source DE Dominic E. Caretaker Education Management Used the software for: 1-2 years ### "Parcel Tracker - the best" June 13, 2026 5.0 It is a very efficient app to use in a mail room. It keeps records secure and helps to prove delivery. Pros I use Parcel Tracker every day at work. It replaced our outdated hand written recording postal system. PT is far more accurate and secure. The ease of masking entries on a mobile phone to record and photo the parcels makes life a lot easier. It also gives you something to refer back to if a parcel is reported lost - you can prove you have delivered it from the photo! Cons At first I thought using the phone to record parcels would be slower than handwriting, but once you get used to it, it is just as quick. It also outweighs handwritten records, in that you can actually read what has been written! Review Source RS Robin S. Administrate Coordinator Government Administration Used the software for: Less than 6 months ### "Great Tracking product" June 23, 2026 4.0 Over all great experience, easy to use. It makes my job easier to send notifications when we get packages delivered to my work. Pros Once you know how to use the software it makes my workload easier though out the day, when receiving packages. Cons It make my job easier. It sends instant emails to recipients all you need to do is use the app and take picture of the barcode to check in and out. Review Source AK Andreas K. Purchase Manager Information Technology and Services Used the software for: 1-2 years ### "Good and Reliable Tool for Managing Deliveries" June 23, 2026 5.0 Parcel Tracker is a useful and reliable app offering accurate tracking, Usermanagement and a clear user interface. Pros We use Parceltracker to replace the old paper-based system for receiving parcels. The tool has now been in use for over a year. The support team is quick and reliable whenever we do have a query. Cons We’d like to see a few more customisation options. There are no features we currently would miss in our Setup. Review Source NO Nico O. Residence Manager Hospitality Used the software for: Less than 6 months ### "Parcel Tracker Mailroom Makes Package Management Easy" May 26, 2026 5.0 Overall, my experience with Parcel Tracker Mailroom has been positive. The system simplifies package handling and keeps residents informed about deliveries. Pros Parcel Tracker Mailroom is easy to use and provides accurate package tracking with timely notifications. The interface is clean and simple, making package delivery and address management convenient. File uploads and email notifications are helpful features that improve communication and organization. Cons Sometimes notifications are delayed, and not all residents consistently receive their QR codes, which can create inconvenience when collecting packages. Support for some smaller courier services could also be improved. Review Source cB caroline B. Housekeeping Manager Education Management Used the software for: Less than 6 months ### "Benefits our students Parcel deliveries " November 18, 2021 5.0 I love it. Having a secure system which has a relative low cost But we are able to process many student parcels in an efficient way. The Students are happier knowing there parcel has arrived and they can come to reception at a convenient time which suites their needs Pros simple process to use this ap to confirm parcel delivery to 270 international students in the accommodation. It makes our job simpler by securing parcels quickly and sending an automatic email to the student that they have a parcel at reception. easy to understand by our international students. and it makes them happier that they don't need to keep coming to reception looking for a parcel. Cons The list of possible recipients on most parcels it goes directly On a few it goes to a default name. But its easy enough to search the correct name Switched from [Trello](https://www.capterra.com/p/211559/Trello/) It ran out of memory and we could no longer put any more students on the list after arrival Review Source AS Alisha S. Financial Specialist Logistics and Supply Chain Used the software for: 6-12 months ### "Parcel Tracker Review" February 4, 2026 4.0 Overall, customer support has been great in listening to our needs and fixing what needs to be fixed. There is still improvement to be made but it is nice to know we are being heard. Pros Parcel Tracker has been helpful with running specified reports to allow us to see many different ways that we can improve our mailing system Cons There have been some flaws in the app that hinder us from giving amazing service to our customers like only allowing two photos Review Source NC Nicole C. PROPERTY MANAGEMENT Real Estate Used the software for: Less than 6 months ### "Great platform " March 23, 2026 4.0 In general, it is a great experience from the administrator stand point and from the user point of view. Pros It is a great platform since it allows us as a management company to keep track of all packages. It has also minimized complains from residents. Cons Their costumer service wasnt the best. Also, it doesnt have the feature yet to send individual invitation invites to our residents in case we get a new move in or in case they missed their initial invite. Review Source FM Fausta M. Concierge Real Estate Used the software for: Less than 6 months ### "Very efficient and easy to use app" February 21, 2026 5.0 It is a great app with all the features we need to run an efficient parcel tracking system in a busy residential building. Pros The app layout is simple and super user-friendly. I loved the training videos uploaded to YouTube as this made learning all the features easy. Cons The scanner does not recognise names on some parcel label which are smaller or harder to read - this could be improved to eliminate manual input. Review Source TP Tony P. Head of front of house Building Materials Used the software for: 6-12 months ### "Great Product" February 17, 2025 5.0 WE have had only great feedback from our staff and customers regarding this product. We would not go back to our old system, and I highly recommend Parcel Tracker to anybody who handles many parcels as part of their work process. Pros Very easy to use, very easy to train the staff on, very reliable and very speedy, it has coots down tremendously on the work required to handle our parcels compared to our system which was highly manual, it is a no brainer! Cons There are no cons to this system, it is very efficient and accurate. Review Source AH Alex H. Assistant Accommodation Manager Real Estate Used the software for: 1-2 years ### "Great parcel system" July 2, 2024 5.0 Really good app to use, easy to train staff with. Less likely of losing parcels on site. So easy for the residents to show a QR code and scan to locate the parcel. Pros The digital log of each parcel for residents is really useful, knowing if we still have a parcel or the resident has collected it is a great feature especially when we are queried about them. It's really simple to use and fast compared to our old process. Cons We had a bulk upload of main residents which is great, although when we have one off short stays it can be a little bit annoying as these residents won't be on the system and we would only know by human knowledge (only criticism). Review Source GS Greg S. Business Improvement Manager Real Estate Used the software for: 1-2 years ### "The Mail Room Game Changer..." November 9, 2020 5.0 Our experience has been great. The team behind Parcel Tracker have been a pleasure to work with and are the sort of open-minded individuals who take the time to understand what our specific needs are. They are also incredibly efficient in handling any issues when they arise, implementing quick fixes with no need for follow-up. Pros This software has completely streamlined our process, freeing up time for our front-of-house teams, as well as providing our residents with a quick and easy parcel collection process. It is very intuitive meaning it can be implemented and trained out quickly with little disruption to daily operational processes. Cons There isn't anything I dislike, however there is probably scope for additional tools... But I know Deepfinity are already looking at these. Reason for choosing Parcel Tracker Mailroom Other solutions were considered, but they lacked the technological infrastructure when compared to Parcel Tracker. The team behind Parcel Tracker also demonstrated a number of attributes that meant they were the sort of company we wanted to partner with, namely: they're a forward thinking company with an entrepreneurial streak married with sector understanding and professionalism. Review Source Response from Deepfinity November 23, 2020 Thank you for the great feedback. We'll keep you posted as our new tools come out! CR Camille R. Corporate Secretary and Treasurer Real Estate Used the software for: 6-12 months ### "Perfect for Small Apartment Building with Concierge Service" March 26, 2024 5.0 Good overall product and does what we need it to do for a reasonable cost. Good customer service. Real people with real answers and not some BOT. Pros Easy to upload lists and edit them as required. We have a concierge who is backfilled for vacation and sick time, so we need to teach new folks how to use the system all the time. Very intuitive and easy for us. We have variable periods of volume, so I switch between the free and paid subscriptions, so we only pay for what we need. I messed up on the billing cycle, but they refunded me for the months that we had low volumes. Cons Had one occasion where we ended up having to change the password. Not sure what the issue was or even if it was one of our temporary people that did something , but was easily resolved. Review Source TM Tim M. Residence Manager Real Estate Used the software for: 2+ years ### "Excellent system" March 15, 2023 4.0 So far so good! Pros Awesome serviceEasy to useAlways adapting Cons QR code scanning is now being introduced for ease Review Source CL Chris L. Residence Administrator Education Management Used the software for: Less than 6 months ### "Very easy to use and saves a lot of time" December 13, 2021 5.0 Overall this software is excellent, it saves a lot of time, is very easy to use and gives you much more time to do other work. If they can just work it to recognise names a little bit better this would be a perfect product! Pros It is very easy to use, the user interface is good and it takes you minutes to learn what you need to do before you can start logging parcels. It emails residents automatically so all you need to do is scan the parcel and wait for the resident to come and collect it. You can get through stacks of parcels in minutes, this is saving me so much time I can now use to do other work. Collection is also very easy, the resident brings their QR code to you which will have been automatically sent to their email, you scan it and collect their package. Residents only have to sign once if they agree to this so this makes things even easier and very Covid friendly as you do not need to get multiple people to constantly touch the same device. Cons My only negative with this software is it does tend to struggle a lot with recognising international names. I often have to enter the room number or name manually to find the resident I need is these cases. It is very easy to find people manually so this is not a big problem but it can be a little frustrating sometimes. Review Source KS Kyle S. GSA Hospitality Used the software for: 1-2 years ### "Saved My Skin So Many Times" June 7, 2021 5.0 Very happy, it does it's job and nothing more, it does what it needs to do and it does it with around 75% accuracy. I enjoy the simple and well designed interface as well as the active development and detailed data exports. Pros It keeps track of what I have and who has collected what and when. Great for Student accommodations and accusations of missing post as we can provide a real-time tine-line of the students collections. It also takes pictures when it recognizes a barcode. These pictures help greatly with locating and identifying missing packages. Cons The developer keeps changing how the scanner works, breaking it, often it struggles recognizing the code and therefore not taking the valuable picture. Some sites have the ability to take a picture of the package regardless of the barcode. I really like that feature. Review Source SS Sid S. General Manager Hospitality Used the software for: Less than 6 months ### "Parcel Tracker needs tuning up" March 6, 2023 4.0 over all it is a very good idea and the concept but the software needs a bit more tuning up. But I know they are working constantly working on the app. Pros the accountability of the parcelscan be on any device Cons reliability could be better as sometimes the notification doesn't get send.syncing takes ages sometimes, even 10-15 seconds sometimes which could be annoying. Review Source SQ Sara Q. Conference & Accommodation Assistant Higher Education Used the software for: Less than 6 months ### "Parcel Tracker- fantastic system to digitise postal deliveries/collections" March 6, 2023 4.0 Fantastic overall experience and is a great addition to a busy mailroom Pros \- really useful to scan in large amounts of post- swift, accurate & organised- great photo facility to differentiate between different items Cons \- would love it if you could amend the notifcation email as it always says "parcel" even if it is a letter- sometimes causes confusion - synching between multiple mobile devices/system is sometimes slow causing glitches in data Review Source PS Perry S. Director Marketing and Advertising Used the software for: 6-12 months ### "Amazing Customer Support & Setup" May 7, 2022 5.0 Super! I've been using their platform for nearly a year and will 100% be renewing the contract so I can continue using it. Pros The support team at Parcel Tracker are some of the most helpful people I've interacted with especially when relying on their product on a daily basis. The team helped me and guided me through their honestly very streamlined setup process to make sure I was happy and then whenever I have questions about features they are there to help (which are very few tbh). Cons tbh there's not many cons about the software. it's very straight forwards to use and the teams doing a great job of rolling out and communicating new features Review Source LD Liam D. Accomodation Manager Facilities Services Used the software for: 1-2 years ### "Parcel Tracker Review" March 5, 2021 5.0 Pros Being able to automatically scan parcels, instead of having to individually write out each parcel that was delivered has made such a positive impact - it has made it a lot more efficient and less time consuming when having to deal with parcels. The integration process was incredibly easy, after create a list of names, rooms and email address, just being able to import it all in was very easy. Cons We have had a couple of issues in which an email hadn't been sent out to the recipient, or the parcel wasn't scanning at all, but there was always a work around for this. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.