# Parcel Tracker Mailroom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Parcel Tracker Mailroom the right Mailroom Management solution for you? Explore 184 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190220/Parcel-Tracker/reviews --- Parcel Tracker Mailroom 4.8 (184) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Parcel Tracker Mailroom Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews SR Sandra R Senior Manager Investor ReportingAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “It automatically notifies recipients via multiple channels like email, SMS, or Slack, which significantly reduces pickup delays and recipient inquiries.“ March 20, 2026 SR Sandra R Senior Manager Investor ReportingAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “As with any workflow‑dependent system, consistent staff participation in scanning and logging is essential, and inconsistent usage can compromise tracking accuracy“ March 20, 2026 CG Cris G Facilities CoordinatorMedia Production, 201 - 500 employeesUsed the software for: More than 2 years. “For us it was important that you could add multiple emails for notification and Parcel Tracker was the only one out of the apps we were looking at that offered that feature.“ April 22, 2026 FM Fausta M ConciergeReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The scanner does not recognise names on some parcel label which are smaller or harder to read - this could be improved to eliminate manual input.“ February 21, 2026 SR Sandra R Senior Manager Investor ReportingAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “Parcel Tracker is a highly efficient and user‑friendly solution for organizations looking to modernize and streamline their internal parcel‑handling processes.“ March 20, 2026 SH Simon H ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “I had an issue with bulk uploading details and it wasn't very clear to me what the problem was, but the live chat support resolved this quickly and provided an explanation as to what had gone wrong for me and how to workaround it“ March 20, 2026 AS Alisha S Financial SpecialistLogistics and Supply Chain, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “Parcel Tracker has been helpful with running specified reports to allow us to see many different ways that we can improve our mailing system“ February 4, 2026 AS Alisha S Financial SpecialistLogistics and Supply Chain, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “There have been some flaws in the app that hinder us from giving amazing service to our customers like only allowing two photos“ February 4, 2026 ## Showing most helpful reviews Showing 1-25 of 184 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Misty M. LM Supervisor Financial Services Used the software for: 6-12 months ### "Not disappointed at all" March 13, 2026 5.0 We transitioned from a generic Excel spreadsheet system to Parcel Tracker, and the difference has been outstanding. Tracking packages is now effortless, more secure, and far better organized, without worrying about too many people having unrestricted access. Pros Simple and intuitive to use, supports multiple users, and provides accurate, reliable tracking. The app is consistently dependable and makes mail tracking feel modern and efficient for today’s workplace. If you want it to sound more casual or more professional, I can tweak the tone. Cons There are no major drawbacks to note. While no system is perfect, Parcel Tracker has been reliable and effective, with only minimal room for improvement. Review Source JK Jocelyn K. Assistant General Manager Consumer Services Used the software for: 6-12 months ### "Excellent Customer Service" April 10, 2026 5.0 Overall, Parcel Tracker is a great app. Customer service is excellent. They are very proactive by calling or emailing to check in on you. Pros The app is easy to use. We have employees who are not tech savvy and have been able to use it without a problem. Cons There wasn't anything I disliked except it wasn't easy to use offline if you don't have cell service or wifi. We were supposed to be able to upload when we had service. Alternatives considered [Package Tracker](https://www.capterra.com/p/223967/Package-Tracker/) Reason for choosing Parcel Tracker Mailroom I chose it because of the features and customer service Review Source AM Abbi M. Community Assistant/Leasing Agent Hospitality Used the software for: Less than 6 months ### "Could be Better" October 4, 2021 3.0 Pros Very easy to use, very user friendly. Captures an image of the package you are scanning in for later reference if you have a lot of packages on hand. Allows for a large number of users and recipients. Cons Does not sync well between all users' devices and will show radically different numbers. No easy way to do any sort of package audit if you have packages in the system that were picked up but not scanned out of the app. Review Source DY Daniel Y. Laboratory Manager Biotechnology Used the software for: Less than 6 months ### "Easy to use app" May 5, 2026 4.0 If you need to document and communicate receipt and pickup of packages across multiple teams, it works great. Pros It's very easy to setup, works smoothly, and does exactly what it is supposed to do. Simple design makes it useful in many settings/applications. Cons Some features not available that may be coming soon. Currently no integration with common messaging platforms like Microsoft Teams and Slack. Alternatives considered [Prendio](https://www.capterra.com/p/168021/Prendio/) Reason for choosing Parcel Tracker Mailroom Cost, ease of use, and it met the requirements for our shipping/receiving needs. Review Source SR Sandra R. Senior Manager Investor Reporting Accounting Used the software for: 1-2 years ### "Parcel Tracker Amazing Product!!" March 20, 2026 4.0 Parcel Tracker is a highly efficient and user‑friendly solution for organizations looking to modernize and streamline their internal parcel‑handling processes. It excels in automation, security, and reporting, making it an excellent fit for residential buildings, universities, coworking spaces, and office settings that manage large volumes of incoming packages. While it is not intended to replace courier‑side logistics systems, its strong feature set, excellent user satisfaction, and accessible free tier make it a compelling choice for most internal mailroom environments. Pros Parcel Tracker offers fast and simple package intake using any smartphone camera, eliminating the need for special hardware and supporting all couriers—even handwritten labels. It automatically notifies recipients via multiple channels like email, SMS, or Slack, which significantly reduces pickup delays and recipient inquiries. The platform also strengthens security by capturing e‑signatures or photo proof at handoff and provides robust analytics tools such as real‑time parcel flow reporting and audit trails to improve operational efficiency. Cons Parcel Tracker is designed strictly for internal mailroom management and does not support broader courier or supply‑chain logistics functions, which may limit its use for more complex delivery operations. Pricing begins reasonably at $67 per month, but costs may increase for high‑volume environments or larger organizations with more complex needs. As with any workflow‑dependent system, consistent staff participation in scanning and logging is essential, and inconsistent usage can compromise tracking accuracy Review Source CG Cris G. Facilities Coordinator Media Production Used the software for: 2+ years ### "Highly Recommend" April 22, 2026 5.0 We use to track our packages manually and this has made that process so efficient. I would highly recommend if need to track incoming office packages. It's easy to scan a package, for the recipient to be notified and for them to check out the package on the iPad. Pros Very user friendly software. Easy to set up recipients. For us it was important that you could add multiple emails for notification and Parcel Tracker was the only one out of the apps we were looking at that offered that feature. The times we've had issues, customer support has been quick in resolving the issues. I thought with us in Canada and the app based out of the UK, support would be an issue because of the time difference and I've always gotten a response right away. Cons Sometimes the android app is glitchy but this has always be resolved right away. Other than that, no issues. Review Source DI Danielle I. Concierge Hospitality Used the software for: 6-12 months ### "Simple & Effective Digital Tool with Potential" March 23, 2026 5.0 Parcel has been a great tool for transitioning from manual to digital tracking, especially in residential settings with multiple users. It has improved visibility and made package management easier. With a few fixes—like syncing and photo uploads—it could be even better. Pros Great app for going digital, especially in residential settings. Prior to Parcel, our tracking system for senior residents involved manually logging items in and out of a binder, which had its own pros and cons. Parcel allows us to better track packages, especially in situations where staff, residents, or couriers cannot provide clear answers. The web browser interface is fantastic for visual learners—you can create customized views to filter what is and isn’t needed. Cons Images do not always upload after submitting. It would be helpful if the app automatically prompted a photo instead of requiring the extra step to select “take a photo.” Logged items also do not always sync across different users and devices. Review Source AM Ann M. Cashiering Specialist Real Estate Used the software for: 6-12 months ### "User-friendly and efficient!" March 18, 2026 5.0 We used to track our packages on an Excel spreadsheet (just for our dept.) which didn't help if the package was delivered to an incorrect dept. Now that we use Parcel Tracker anywhere the package is it has been scanned/logged so we can find them quickly and easily. Pros Able to log both incoming and outgoing mail, ability to add notes regarding the contents of the package, able to download as a CSV file and automated emails to each affected employee. Cons Application cannot be used when WiFi is down, which causes a delay in tracking the packages correctly. Review Source SH Simon H. Manager Real Estate Used the software for: 2+ years ### "Great app, user friendly" March 20, 2026 5.0 It's a great app, easy to use, sometimes simple is the best! But the product support i have found to be excellent, the response from a real human was really quick and was nice to know they had further support available to them quickly as well. the problem i mentioned in the "cons" box was resolved within 20 minutes Pros ease of use, once set up it's a very simple tool to use, there are also links to youtube video guides for all the features that are simple straight to the point and not time wasting at all. Cons I had an issue with bulk uploading details and it wasn't very clear to me what the problem was, but the live chat support resolved this quickly and provided an explanation as to what had gone wrong for me and how to workaround it Review Source RK Roland K. Customer Service Advisor Hospitality Used the software for: 2+ years ### "Parcel Tracker Review" April 23, 2026 4.0 It's a great tool for handling student parcels, but could use a few performance improvements to optimise the app across devices of various specifications. Pros It has a clean and user-friendly interface, easy to learn and use, it's quick to scan parcels and collections for delivery, and the support team is very responsive. Cons It lags sometimes, particularly on low-spec devices. Once, all our data was cleared off the app but was recovered through the help of the support stuff. Review Source ND Nicky D. Print and Post Supervisor Higher Education Used the software for: 1-2 years ### "First Class Parcel tracking system" July 11, 2025 5.0 Very positive. I would definitely recommend this software to any company or organisation who deal with parcel deliveries. Pros Parcel Tracker has made processing our student and staff deliveries much quicker and has reduced the number of errors significantly. It enables us to track parcels throughout our delivery process and provides much clearer information for our staff and students. It allows us to utilise our storage space much more effeciently Cons Occasional IT issues but these have been resolved very quickly and the support from Parcel Tracker has been great Review Source AS Alv S. Operation Manager Facilities Services Used the software for: Less than 6 months ### "User-friendly system" July 8, 2025 5.0 Simple admin interface with many possibilities. For first-line users, it is intuitive and easy via mobile. We have finally gained control and an overview of all packages! Pros It's an intuitive and well-organised system with many possibilities. Registering packages via mobile is easy, and picking up packages makes us feel like we have control. Cons There are no particular downsides to mention. It took a little time to set up exactly as we wanted, but with good help from support, it worked out. Good training is also essential, which we experienced. Review Source AH Alex H. Assistant Accommodation Manager Real Estate Used the software for: 1-2 years ### "Great parcel system" July 2, 2024 5.0 Really good app to use, easy to train staff with. Less likely of losing parcels on site. So easy for the residents to show a QR code and scan to locate the parcel. Pros The digital log of each parcel for residents is really useful, knowing if we still have a parcel or the resident has collected it is a great feature especially when we are queried about them. It's really simple to use and fast compared to our old process. Cons We had a bulk upload of main residents which is great, although when we have one off short stays it can be a little bit annoying as these residents won't be on the system and we would only know by human knowledge (only criticism). Review Source MM Maureen M. Crew and Events Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "My Mail Room Angel" May 18, 2023 5.0 Invoicing is easier and quicker and we all can see what has been received and collected... so easy to answer client queries' Pros Easy to use and makes our package handling service so much easier Cons Ability to see what photos you take on the phone app Reason for choosing Parcel Tracker Mailroom I found it on a websearch and emailed, \[sensitive content hidden\] got back to me immediately and set me up for a trial and the rest is history Review Source TJ Tyrone J. Property Manager Real Estate Used the software for: 6-12 months ### "GReat Product" April 17, 2024 5.0 much better than the system we were previously using. Very easy to use as the system automatically generates a QR code which residents can scan and show proof of delivery. System automatically sends confirmation once they have signed and collected the parcel which helps to manage lost parcels Pros Ease of use clear notifications for residents with QR codes notifications directly yo their mobile phones for ease Cons not easy to bulk edit recipients without losing parcel data Review Source AM Angus M. IT and Data Assistant Information Technology and Services Used the software for: 6-12 months ### "Essential for managing student parcels" March 13, 2023 5.0 Pros Quick scanning of parcels in a busy mailroom. Easy notification email system for collections. Cons Syncing between different ipads and computers could be improved. Alternatives considered [KxResidential](https://www.capterra.com/p/127089/KxResidential/) Reason for choosing Parcel Tracker Mailroom User interface and better pricing model Review Source ZL Zoe L. Accommodation and Conference Assistant Higher Education Used the software for: Less than 6 months ### "Easy and efficent" March 6, 2023 5.0 Pros We changed to parcel tracker after using paper records for years, and the change to our workload and the student experience has been wonderful - it is so easy to view records, especially when we receive queries from students wanting to know where there parcels are! Cons I think the sync could be faster between devices. Review Source OT Orsolya T. Customer Service Advisor Education Management Used the software for: Less than 6 months ### "Futuristic step in parcel processing" September 27, 2021 5.0 It is nicely designed app and very user friendly. Student's really like that they just have to show the QR code and they can get their parcels easily. Using new technology even for small tasks shows that the company is modern and follows the trend, which is also good for the image of the company I work for. Pros Very user-friendly and straightforward app with nice design. Extremely modern approach of handling parcels. It makes the parcels look up easier by using the pictures we have to take when processing them and displaying the room numbers on the top. Very quick system, students are notified straight after we process their boxes. The QR codes can be scanned easily even with blurry, not well lid screens. Provides a very easy collection procedure. Easy to handle the recipients' email address changes on the phone. Cons You can scan the same parcel twice, the system does not recognise if you processed the parcel already. Anybody could collect the parcel if they had the QR code, so we had to start asking for IDs again to make sure students are not collecting each other's parcels. There is at least 3 of us during the day who handles parcels and it is time consuming to type in our email addresses and passwords every time we use the device after each other. Review Source CF Ciaran F. Security Hospitality Used the software for: 6-12 months ### "Parcels made simple!" March 6, 2023 5.0 Has made parcel tracking a lot easier at work, especially with the photos of the parcels as it helps locate parcels for residents also. Pros The simplicity is the best part for me, I just hold down a button and it'll scan all the information on the parcel and match it to the student for me and all I click is send Cons It can occasionally not notify the student but 99% of the time it doesn't lead to issues because of this as they're still aware they have a parcel through the courier notification. Review Source Răzvan G. User Experience Engineer Financial Services Used the software for: 2+ years ### "Faster parcels means happier me" March 22, 2020 5.0 Pros Since our reception upgraded to the parcel tracker service, everything is now instant. It saves so much time and the concierge is now offering the parcels as soon as they arrive. It used to take a couple of hours “for processing” and now I get a notification and I have my parcels. I am really grateful parcel tracker exists in our life. Cons The integration was seamless, concierge was really happy to use it and transition was easy. I can’t wait to see what’s next. Review Source DH Danielle H. Accommodation and Conference Manager Education Management Used the software for: Less than 6 months ### "Great System!" March 6, 2023 4.0 Overall the system is really good, and has made a massive difference to streamlining our processes, allowing us to offer a better deal to our customers. Pros Parcel tracker is really easy to use, and it makes logging parcels in really quick and easy. It's really streamlined our process. Cons I would love it if we could send different emails to different groups of people, but there is a notes option which does help. Review Source JR Jack R. operations Real Estate Used the software for: 6-12 months ### "efficient and easy to use " March 30, 2023 5.0 Pros Easy to use from a employee to a residents point of view. Cons Currently there hasn't been any issues, easy to set up and manage. Review Source AM Alyssa M. Sales & customer service executive Real Estate Used the software for: 2+ years ### "Parcel Tracker Review" June 18, 2021 5.0 Great customer service, \[SENSITIVE CONTENT HIDDEN\] always sorts issues quickly and with ease. Overall the app is super easy to sue and has great extra features Pros Easy to use and helpful functions such as images or parcels and can pull though signatures form previously accepted parcels which is superful. Cons Updates in the past have caused a bit of trouble with logging out/re-scanning already scanned parcels, however this seems to been fixed over the past year Review Source MK Melissa K. Director of Sales Hospitality Used the software for: 6-12 months ### "Highly Recommend " June 18, 2021 5.0 I was highly impressed. When ever i needed help i always received a prompt response regardless we are all on way different time zones. \[SENSITIVE CONTENT HIDDEN\] and \[SENSITIVE CONTENT HIDDEN\] were FANTASTIC! Pros My favorite thing about parcel tracker was that i could scan the name on the package and it would find the correct person as well as scanning the tracking number to identify what it was. It was super easy to send emails track what was still sitting as well as send a follow up email letting them know they had a package waiting. Cons The only issue i had was we used multiple devices and computers so they didnt always sync but how we fixed this was to log out and log back in a few times a week so that way it would always be correct. Review Source AL Andrea L. Reception Manager Sporting Goods Used the software for: Less than 6 months ### "Fantastic product " May 17, 2022 5.0 Great product fun to use Pros The feature all together is fantastic and easy to use, the reception team enjoy working with this product Cons No cons great product to use and service Reason for choosing Parcel Tracker Mailroom From the reviews and conversations with parcel tracker directly Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.