# Page 2 | Parcel Tracker Mailroom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Parcel Tracker Mailroom the right Mailroom Management solution for you? Explore 185 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190220/Parcel-Tracker/reviews --- Parcel Tracker Mailroom 4.8 (185) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Parcel Tracker Mailroom ## Showing most helpful reviews Showing 26-50 of 185 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SR Sandra R. Senior Manager Investor Reporting Accounting Used the software for: 1-2 years ### "Parcel Tracker Amazing Product!!" March 20, 2026 4.0 Parcel Tracker is a highly efficient and user‑friendly solution for organizations looking to modernize and streamline their internal parcel‑handling processes. It excels in automation, security, and reporting, making it an excellent fit for residential buildings, universities, coworking spaces, and office settings that manage large volumes of incoming packages. While it is not intended to replace courier‑side logistics systems, its strong feature set, excellent user satisfaction, and accessible free tier make it a compelling choice for most internal mailroom environments. Pros Parcel Tracker offers fast and simple package intake using any smartphone camera, eliminating the need for special hardware and supporting all couriers—even handwritten labels. It automatically notifies recipients via multiple channels like email, SMS, or Slack, which significantly reduces pickup delays and recipient inquiries. The platform also strengthens security by capturing e‑signatures or photo proof at handoff and provides robust analytics tools such as real‑time parcel flow reporting and audit trails to improve operational efficiency. Cons Parcel Tracker is designed strictly for internal mailroom management and does not support broader courier or supply‑chain logistics functions, which may limit its use for more complex delivery operations. Pricing begins reasonably at $67 per month, but costs may increase for high‑volume environments or larger organizations with more complex needs. As with any workflow‑dependent system, consistent staff participation in scanning and logging is essential, and inconsistent usage can compromise tracking accuracy Review Source AA Alexander A. Purchasing and Inventory Manager Non-Profit Organization Management Used the software for: 2+ years ### "Excellent All-in-one Mailroom Solution" February 10, 2026 5.0 An excellent all-around mailroom parcel logging solution that I can highly recommend to any business. Customer support is extremely responsive, friendly and helpful. Pros Everything we needed to step away from manual parcel logging we found in Parcel Tracker. It has all features that small or large mailrooms may require - detailed parcel logs, signature collection at check-out, automated notifications by SMS or email. The app is highly customizable and the developers are constantly working to improve it. The interface is intuitive and easy to use and navigate. It also helps to have both desktop version and an iOS/Android app. The price is reasonable for an enterprise, and for a small mailroom the free version is sufficient. Cons There are a few minor UI bugs and some helpful fields/features are currently missing. The phone/tablet app was glitchy at first and didn't sync properly, but that was fixed. It would be great to be able to assign more than one email per notification, hopefully that gets added in the future. In general, the developers listen to the issues and are highly interested in making the product better with future updates. Review Source TO Tina O. Salesforce Administrator Real Estate Used the software for: 2+ years ### "We love Parcel Tracker!" September 8, 2025 5.0 I’d highly recommend Parcel Tracker to any property management business looking to streamline their parcel handling. Pros We’ve been using Parcel Tracker in our buildings for a couple of years now, and it’s been a game-changer. It’s incredibly easy to set up and run—once you’ve uploaded your building and recipient information, you’re good to go in no time. Since implementing it, we’ve seen a big drop in issues like lost parcels, delays in collection, and struggling to track down deliveries. Everything runs more smoothly. The support team is ace, too! Anytime we have questions, they get back to us within a couple of hours. Cons It would be great if Parcel Tracker could integrate with our CRM system so recipient information could be updated automatically. That way, we wouldn’t need to upload recipient details manually—they’d sync directly into Parcel Tracker, saving time and reducing errors. Review Source AM Ann M. Cashiering Specialist Real Estate Used the software for: 6-12 months ### "User-friendly and efficient!" March 18, 2026 5.0 We used to track our packages on an Excel spreadsheet (just for our dept.) which didn't help if the package was delivered to an incorrect dept. Now that we use Parcel Tracker anywhere the package is it has been scanned/logged so we can find them quickly and easily. Pros Able to log both incoming and outgoing mail, ability to add notes regarding the contents of the package, able to download as a CSV file and automated emails to each affected employee. Cons Application cannot be used when WiFi is down, which causes a delay in tracking the packages correctly. Review Source SH Simon H. Manager Real Estate Used the software for: 2+ years ### "Great app, user friendly" March 20, 2026 5.0 It's a great app, easy to use, sometimes simple is the best! But the product support i have found to be excellent, the response from a real human was really quick and was nice to know they had further support available to them quickly as well. the problem i mentioned in the "cons" box was resolved within 20 minutes Pros ease of use, once set up it's a very simple tool to use, there are also links to youtube video guides for all the features that are simple straight to the point and not time wasting at all. Cons I had an issue with bulk uploading details and it wasn't very clear to me what the problem was, but the live chat support resolved this quickly and provided an explanation as to what had gone wrong for me and how to workaround it Review Source VR Verified Reviewer Assistant Director Non-Profit Organization Management Used the software for: 2+ years ### "The best solution for our mailroom" July 28, 2025 5.0 Parcel Tracker remains an essential tool for our non-profit organization. It has saved us time, reduced errors, and improved our mail system. It’s clear that the team behind it is committed to making it even better, as it is continually updated. Highly recommended! Pros We’ve been using Parcel Tracker for several years now and it continues to deliver. The app is intuitive and secure. Our team loves how easy it is to scan, notify, and manage incoming packages with just a phone or tablet—no expensive equipment or complicated setup. The built-in duplicate detection and customizable workflows (like one- or two-step scanning) have made our process much more efficient. The web dashboard also provides great visibility and control. Cons Nothing - every issue we have had has been addressed quickly. Their support team is fast, responsive, and helpful! Review Source SF Scott F. Collateral Supervisor Real Estate Used the software for: 6-12 months ### "The Most Practical Solution for Mailroom Accountability" March 13, 2026 5.0 Revolutionary for our mailroom and an easy learning curve. Very responsive and competent customer service Pros The most outstanding feature is the ability to have photographic evidence of receipt. Streamlining this with mobile phone compatibility results in a brilliant method to track large inbound shipments efficiently while also solving for the issue of package accountability once an item leaves the mailroom's possession Cons There are no cons that should dissuade interest. I might only make suggestions for quality-of-life items like reporting customization and package import functionalities. Review Source BS Blair S. Owner Logistics and Supply Chain Used the software for: Less than 6 months ### "QR Code pickup is a game changer" June 6, 2025 5.0 Parcel Tracker has been an excellent solution for our parcel receiving needs. The pickup QR code system is fast, secure, and far superior to relying on signatures or manual name entry. The optical character recognition feature is highly accurate, saving valuable time. Email notifications are concise and effectively communicate with customers. Customization options made it easy to adapt the platform to our workflow, and the customer support has been outstanding—quick to respond and always helpful. For small- to medium-sized operations, Parcel Tracker delivers precisely what’s needed, with no significant drawbacks. Pros Notification emails are concise and effective in communicating with customers. Customization options are extensive, allowing the system to fit unique workflows. The pickup QR code system works flawlessly, much faster and more securely than signatures or adding names. Optical Character Recognition (OCR) is highly accurate and speeds up data entry. Customer support is exceptional, with quick responses and knowledgeable assistance. Cons It may be too basic for larger organizations with complex needs. No significant drawbacks for small- to medium-sized operations—does exactly what it promises. Alternatives considered [Notifii Track](https://www.capterra.com/p/136495/Notifii/) Reason for choosing Parcel Tracker Mailroom QR Code Pickup is the number one reason why. Review Source Arjun K. Residence Supervisor Commercial Real Estate Used the software for: Less than 6 months ### "Parcel delivery tracked like never before!" August 23, 2025 5.0 Very convenient and easy to use. Anyone can use it once trained on it. And very safe and secure to track the parcels. Pros The parcel tracker mailroom is very easy to use. Anyone can learn using the sofware within few days. All the scanned parcels can be easily tracked and stored securely. All the parcels scanned are notified of delivery date and details via email. Overall value for money. Cons The mobile app keeps crashing again and again when using. Needs some software update to run the app smoothly. Review Source AH Alex H. Head Concierge Real Estate Used the software for: Less than 6 months ### "User friendly apps" March 26, 2026 4.0 This is a user-friendly application that helps us schedule packages. I hope it can be improved in the future, that would be great. Pros This app is very easy to use and helps our team save time in package processing. The app's design also reduces the chance of packages being misdelivered. Cons 1\. Not all scan photo images are stored in the system. Hopefully, this issue can be resolved. 2. The system easily misidentifies the numbers 5, 6, 8, and 9, especially small wording on labels. 3. If a resident picks up multiple packages, different QR codes need to be scanned, and we need time to match the QR codes with the packages. Any improvements would be greatly appreciated. Review Source JW Jen W. Accommodation manager Real Estate Used the software for: 6-12 months ### "Student accomodation" March 11, 2026 4.0 positive not sure we would cope without it however not sure what other systems are available in the market. Pros I like having the ability to take photos and number the parcels adding new users is easy and amending people is also easy. Cons sometimes app glitches, the search function when using names instead of QR codes is difficult to use. Review Source CW Camden W. Admin Commercial Real Estate Used the software for: Less than 6 months ### "Great for high rise community!" March 4, 2026 5.0 Overall, I would highly recommend this application for any building or company expecting to receive and manage a high volume of packages/parcels. Pros The interface is easy to use and customizable. The ability to batch import a CSV for recipients is massively helpful and efficient. Also, proof-of-delivery photos are a plus, and customizable recipient notifications are a must-have feature that other applications lack. Cons The application is prone to crashing or errors if left open too long. This necessitates constant closing and reopening of the application. Review Source ND Nicky D. Print and Post Supervisor Higher Education Used the software for: 1-2 years ### "First Class Parcel tracking system" July 11, 2025 5.0 Very positive. I would definitely recommend this software to any company or organisation who deal with parcel deliveries. Pros Parcel Tracker has made processing our student and staff deliveries much quicker and has reduced the number of errors significantly. It enables us to track parcels throughout our delivery process and provides much clearer information for our staff and students. It allows us to utilise our storage space much more effeciently Cons Occasional IT issues but these have been resolved very quickly and the support from Parcel Tracker has been great Review Source KD Kevin D. Concierge Real Estate Used the software for: Less than 6 months ### "Amazing Product" April 14, 2026 5.0 We are extremely happy, as mentioned it has made our lives so much easier. It is extremely easy to use. Pros Very easy to use. Extremely secure. Residents love it. Has made our lives so easy, We receive many packages a day Cons Slight issue at times scanning QR Codes, but this could be due to the lighting in the building. Other than that no problems. Review Source NO Nico O. Residence Manager Hospitality Used the software for: Less than 6 months ### "Parcel Tracker Mailroom Makes Package Management Easy" May 26, 2026 5.0 Overall, my experience with Parcel Tracker Mailroom has been positive. The system simplifies package handling and keeps residents informed about deliveries. Pros Parcel Tracker Mailroom is easy to use and provides accurate package tracking with timely notifications. The interface is clean and simple, making package delivery and address management convenient. File uploads and email notifications are helpful features that improve communication and organization. Cons Sometimes notifications are delayed, and not all residents consistently receive their QR codes, which can create inconvenience when collecting packages. Support for some smaller courier services could also be improved. Review Source NC Nicole C. PROPERTY MANAGEMENT Real Estate Used the software for: Less than 6 months ### "Great platform " March 23, 2026 4.0 In general, it is a great experience from the administrator stand point and from the user point of view. Pros It is a great platform since it allows us as a management company to keep track of all packages. It has also minimized complains from residents. Cons Their costumer service wasnt the best. Also, it doesnt have the feature yet to send individual invitation invites to our residents in case we get a new move in or in case they missed their initial invite. Review Source FM Fausta M. Concierge Real Estate Used the software for: Less than 6 months ### "Very efficient and easy to use app" February 21, 2026 5.0 It is a great app with all the features we need to run an efficient parcel tracking system in a busy residential building. Pros The app layout is simple and super user-friendly. I loved the training videos uploaded to YouTube as this made learning all the features easy. Cons The scanner does not recognise names on some parcel label which are smaller or harder to read - this could be improved to eliminate manual input. Review Source EH Ethen H. Ops Manager Facilities Services Used the software for: Less than 6 months ### " Streamlining Student Parcel Management" April 30, 2025 5.0 Parcel Tracker has made a noticeable difference to how we handle student deliveries. It speeds things up for staff, keeps students informed automatically, and helps maintain a more organised, professional service Pros Speeds up the whole process: Saves staff time and helps keep things moving during busy delivery windows, especially at peak times like term start. Reduces human error: With less manual input, there’s a lower risk of mix-ups or missed parcels. Cons Limited customisation: It would be handy to tailor the notification emails with our own branding or info (e.g. collection hours). Switched from [StarRez](https://www.capterra.com/p/159606/StarRez/) cost saving we changed pms and lost that function Review Source AS Alv S. Operation Manager Facilities Services Used the software for: Less than 6 months ### "User-friendly system" July 8, 2025 5.0 Simple admin interface with many possibilities. For first-line users, it is intuitive and easy via mobile. We have finally gained control and an overview of all packages! Pros It's an intuitive and well-organised system with many possibilities. Registering packages via mobile is easy, and picking up packages makes us feel like we have control. Cons There are no particular downsides to mention. It took a little time to set up exactly as we wanted, but with good help from support, it worked out. Good training is also essential, which we experienced. Review Source JH Jesse H. Lead Specialist Biotechnology Used the software for: Less than 6 months ### "A Couple Tweaks" March 30, 2026 4.0 OVerall, this has been a pleasant experience. I would recommend this for an operations team if they're looking for a solution. Pros Quick and Easy to use. It functions without bugs and captures the recipient easily. It also looks clean. Cons The UX/UI elements could be more accessible for people with small hands. Also switching sites could be more seamless. Review Source CD Chris D. Head Porter Education Management Used the software for: Less than 6 months ### "Great Product and Fantastic Service" April 10, 2025 5.0 Our experience has been fantastic from start to finish. Pros Fantastic product, sales, service and training Cons We have had a few glitches where we needed to reboot. Alternatives considered [Quadient WTS](https://www.capterra.com/p/205964/Web-Tracking-System/) Reason for choosing Parcel Tracker Mailroom Ease of use, product interface and set up costs Review Source MF Martin F. Managing Director Security and Investigations Used the software for: Less than 6 months ### "Parcel Tracker Review" March 28, 2025 5.0 A very good app that is easy to use, especially for employees, and is therefore popular. Pros Parcel Tracker is easy to use and very easy to learn. The app's design is appealing, and the settings for administrators are well-designed. Review Source AH Alex H. Assistant Accommodation Manager Real Estate Used the software for: 1-2 years ### "Great parcel system" July 2, 2024 5.0 Really good app to use, easy to train staff with. Less likely of losing parcels on site. So easy for the residents to show a QR code and scan to locate the parcel. Pros The digital log of each parcel for residents is really useful, knowing if we still have a parcel or the resident has collected it is a great feature especially when we are queried about them. It's really simple to use and fast compared to our old process. Cons We had a bulk upload of main residents which is great, although when we have one off short stays it can be a little bit annoying as these residents won't be on the system and we would only know by human knowledge (only criticism). Review Source NM Nune M. Director Management Consulting Used the software for: 2+ years ### "A complete game changer" June 25, 2021 5.0 I love it, it's been such a useful addition and an absolute gamer changer for our staff. Pros Parcel Tracker has been amazing. It helped us save so much time all whilst improving how we log all the deliveries into our business. We've been able to free up the front of house staff time and they are now able to offer a better service to our visitors and better admin our site. The actual way the software works is also revolutionary, I didn't think this was possible. It's removed the need to record any of the parcel details manually. Parcel Tracker with a single scan detects the recipient name, the courier, barcode and tracking number. It also timestamps everything. Collecting parcels is also super easy! we can either collect via a QR code, a signature take a photo of where the parcels were dropped off for the collections. Cons The software used to be a bit buggy (about 2 years ago) since then these issues have been addressed and the software has been super smooth. Alternatives considered [PackageX](https://www.capterra.com/p/179362/PackageX/)[Envoy](https://www.capterra.com/p/143721/Envoy/)[Notifii Connect](https://www.capterra.com/p/172003/Notifii-Connect/) Switched from [Notifii Track](https://www.capterra.com/p/136495/Notifii/) The parcel logging process on Parcel Tracker was much smoother and quicker. Review Source MM Maureen M. Crew and Events Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "My Mail Room Angel" May 18, 2023 5.0 Invoicing is easier and quicker and we all can see what has been received and collected... so easy to answer client queries' Pros Easy to use and makes our package handling service so much easier Cons Ability to see what photos you take on the phone app Reason for choosing Parcel Tracker Mailroom I found it on a websearch and emailed, \[sensitive content hidden\] got back to me immediately and set me up for a trial and the rest is history Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.