# Page 3 | Parcel Tracker Mailroom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Parcel Tracker Mailroom the right Mailroom Management solution for you? Explore 185 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190220/Parcel-Tracker/reviews --- Parcel Tracker Mailroom 4.8 (185) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Parcel Tracker Mailroom ## Showing most helpful reviews Showing 51-75 of 185 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GS Greg S. Business Improvement Manager Real Estate Used the software for: 1-2 years ### "The Mail Room Game Changer..." November 9, 2020 5.0 Our experience has been great. The team behind Parcel Tracker have been a pleasure to work with and are the sort of open-minded individuals who take the time to understand what our specific needs are. They are also incredibly efficient in handling any issues when they arise, implementing quick fixes with no need for follow-up. Pros This software has completely streamlined our process, freeing up time for our front-of-house teams, as well as providing our residents with a quick and easy parcel collection process. It is very intuitive meaning it can be implemented and trained out quickly with little disruption to daily operational processes. Cons There isn't anything I dislike, however there is probably scope for additional tools... But I know Deepfinity are already looking at these. Reason for choosing Parcel Tracker Mailroom Other solutions were considered, but they lacked the technological infrastructure when compared to Parcel Tracker. The team behind Parcel Tracker also demonstrated a number of attributes that meant they were the sort of company we wanted to partner with, namely: they're a forward thinking company with an entrepreneurial streak married with sector understanding and professionalism. Review Source Response from Deepfinity November 23, 2020 Thank you for the great feedback. We'll keep you posted as our new tools come out! TJ Tyrone J. Property Manager Real Estate Used the software for: 6-12 months ### "GReat Product" April 17, 2024 5.0 much better than the system we were previously using. Very easy to use as the system automatically generates a QR code which residents can scan and show proof of delivery. System automatically sends confirmation once they have signed and collected the parcel which helps to manage lost parcels Pros Ease of use clear notifications for residents with QR codes notifications directly yo their mobile phones for ease Cons not easy to bulk edit recipients without losing parcel data Review Source CR Camille R. Corporate Secretary and Treasurer Real Estate Used the software for: 6-12 months ### "Perfect for Small Apartment Building with Concierge Service" March 26, 2024 5.0 Good overall product and does what we need it to do for a reasonable cost. Good customer service. Real people with real answers and not some BOT. Pros Easy to upload lists and edit them as required. We have a concierge who is backfilled for vacation and sick time, so we need to teach new folks how to use the system all the time. Very intuitive and easy for us. We have variable periods of volume, so I switch between the free and paid subscriptions, so we only pay for what we need. I messed up on the billing cycle, but they refunded me for the months that we had low volumes. Cons Had one occasion where we ended up having to change the password. Not sure what the issue was or even if it was one of our temporary people that did something , but was easily resolved. Review Source AM Angus M. IT and Data Assistant Information Technology and Services Used the software for: 6-12 months ### "Essential for managing student parcels" March 13, 2023 5.0 Pros Quick scanning of parcels in a busy mailroom. Easy notification email system for collections. Cons Syncing between different ipads and computers could be improved. Alternatives considered [KxResidential](https://www.capterra.com/p/127089/KxResidential/) Reason for choosing Parcel Tracker Mailroom User interface and better pricing model Review Source TM Tim M. Residence Manager Real Estate Used the software for: 2+ years ### "Excellent system" March 15, 2023 4.0 So far so good! Pros Awesome serviceEasy to useAlways adapting Cons QR code scanning is now being introduced for ease Review Source ZL Zoe L. Accommodation and Conference Assistant Higher Education Used the software for: Less than 6 months ### "Easy and efficent" March 6, 2023 5.0 Pros We changed to parcel tracker after using paper records for years, and the change to our workload and the student experience has been wonderful - it is so easy to view records, especially when we receive queries from students wanting to know where there parcels are! Cons I think the sync could be faster between devices. Review Source CL Chris L. Residence Administrator Education Management Used the software for: Less than 6 months ### "Very easy to use and saves a lot of time" December 13, 2021 5.0 Overall this software is excellent, it saves a lot of time, is very easy to use and gives you much more time to do other work. If they can just work it to recognise names a little bit better this would be a perfect product! Pros It is very easy to use, the user interface is good and it takes you minutes to learn what you need to do before you can start logging parcels. It emails residents automatically so all you need to do is scan the parcel and wait for the resident to come and collect it. You can get through stacks of parcels in minutes, this is saving me so much time I can now use to do other work. Collection is also very easy, the resident brings their QR code to you which will have been automatically sent to their email, you scan it and collect their package. Residents only have to sign once if they agree to this so this makes things even easier and very Covid friendly as you do not need to get multiple people to constantly touch the same device. Cons My only negative with this software is it does tend to struggle a lot with recognising international names. I often have to enter the room number or name manually to find the resident I need is these cases. It is very easy to find people manually so this is not a big problem but it can be a little frustrating sometimes. Review Source OT Orsolya T. Customer Service Advisor Education Management Used the software for: Less than 6 months ### "Futuristic step in parcel processing" September 27, 2021 5.0 It is nicely designed app and very user friendly. Student's really like that they just have to show the QR code and they can get their parcels easily. Using new technology even for small tasks shows that the company is modern and follows the trend, which is also good for the image of the company I work for. Pros Very user-friendly and straightforward app with nice design. Extremely modern approach of handling parcels. It makes the parcels look up easier by using the pictures we have to take when processing them and displaying the room numbers on the top. Very quick system, students are notified straight after we process their boxes. The QR codes can be scanned easily even with blurry, not well lid screens. Provides a very easy collection procedure. Easy to handle the recipients' email address changes on the phone. Cons You can scan the same parcel twice, the system does not recognise if you processed the parcel already. Anybody could collect the parcel if they had the QR code, so we had to start asking for IDs again to make sure students are not collecting each other's parcels. There is at least 3 of us during the day who handles parcels and it is time consuming to type in our email addresses and passwords every time we use the device after each other. Review Source Nadal S. CEO Financial Services Used the software for: 6-12 months ### "Parcel Tracker is Simple and Time efficient " March 17, 2020 5.0 Tracking all of my parcels, delivery and packages for my business and personal use. Pros Our concierge at the reception saves so much of time by using the Parcel Tracker, it's very simple to use and the service has been amazing. The system was very easy to install and the customer support has been 5 stars! Love using the Parcel Tracker and will highly recommend it to everyone! Cons I wish the software was implement on many more buildings in UK so I can use one unique solution for everything. Reason for choosing Parcel Tracker Mailroom Benefits: time saved, ease of use, peace of mind and great user experience! Review Source KS Kyle S. GSA Hospitality Used the software for: 1-2 years ### "Saved My Skin So Many Times" June 7, 2021 5.0 Very happy, it does it's job and nothing more, it does what it needs to do and it does it with around 75% accuracy. I enjoy the simple and well designed interface as well as the active development and detailed data exports. Pros It keeps track of what I have and who has collected what and when. Great for Student accommodations and accusations of missing post as we can provide a real-time tine-line of the students collections. It also takes pictures when it recognizes a barcode. These pictures help greatly with locating and identifying missing packages. Cons The developer keeps changing how the scanner works, breaking it, often it struggles recognizing the code and therefore not taking the valuable picture. Some sites have the ability to take a picture of the package regardless of the barcode. I really like that feature. Review Source CF Ciaran F. Security Hospitality Used the software for: 6-12 months ### "Parcels made simple!" March 6, 2023 5.0 Has made parcel tracking a lot easier at work, especially with the photos of the parcels as it helps locate parcels for residents also. Pros The simplicity is the best part for me, I just hold down a button and it'll scan all the information on the parcel and match it to the student for me and all I click is send Cons It can occasionally not notify the student but 99% of the time it doesn't lead to issues because of this as they're still aware they have a parcel through the courier notification. Review Source cB caroline B. Housekeeping Manager Education Management Used the software for: Less than 6 months ### "Benefits our students Parcel deliveries " November 18, 2021 5.0 I love it. Having a secure system which has a relative low cost But we are able to process many student parcels in an efficient way. The Students are happier knowing there parcel has arrived and they can come to reception at a convenient time which suites their needs Pros simple process to use this ap to confirm parcel delivery to 270 international students in the accommodation. It makes our job simpler by securing parcels quickly and sending an automatic email to the student that they have a parcel at reception. easy to understand by our international students. and it makes them happier that they don't need to keep coming to reception looking for a parcel. Cons The list of possible recipients on most parcels it goes directly On a few it goes to a default name. But its easy enough to search the correct name Switched from [Trello](https://www.capterra.com/p/211559/Trello/) It ran out of memory and we could no longer put any more students on the list after arrival Review Source Răzvan G. User Experience Engineer Financial Services Used the software for: 2+ years ### "Faster parcels means happier me" March 22, 2020 5.0 Pros Since our reception upgraded to the parcel tracker service, everything is now instant. It saves so much time and the concierge is now offering the parcels as soon as they arrive. It used to take a couple of hours “for processing” and now I get a notification and I have my parcels. I am really grateful parcel tracker exists in our life. Cons The integration was seamless, concierge was really happy to use it and transition was easy. I can’t wait to see what’s next. Review Source GT George T. Front of House Facilities Services Used the software for: Less than 6 months ### "Surprisingly fantastic" March 6, 2023 5.0 Its terrific. after the first hiccup of using a poor camera it has proven very useful Pros Its easy to use and navigate, havent had any troubkes with it and its easy to adjust our tenants details if needed Cons It had some trouble working on some devices at our workplace with poor camera quality, but this was easily fixable by using our phones Review Source DH Danielle H. Accommodation and Conference Manager Education Management Used the software for: Less than 6 months ### "Great System!" March 6, 2023 4.0 Overall the system is really good, and has made a massive difference to streamlining our processes, allowing us to offer a better deal to our customers. Pros Parcel tracker is really easy to use, and it makes logging parcels in really quick and easy. It's really streamlined our process. Cons I would love it if we could send different emails to different groups of people, but there is a notes option which does help. Review Source DH Duncan H. Manager Hospitality Used the software for: 6-12 months ### "Intuitive Parcel Management System" September 10, 2021 5.0 We implemented Parcel Tracker at a large private accommodation and found that it improved our mail processing almost overnight. Great support from \[SENSITIVE CONTENT HIDDEN\] and the team, we'd definitely recommend it to others. Pros Parcel Tracker sports an easy-to-use interface, requiring minimal training. The photo reader is accurate and quick to pull up the correct individual for each address. Automatic notifications to residents fast-track collection. The collection process is QR code driven, minimizing the need for extended administration. Cons When adding more than 15 - 20 parcels at a time the app can slow down, though this may be related more to the hardware than the software itself. Review Source JR Jack R. operations Real Estate Used the software for: 6-12 months ### "efficient and easy to use " March 30, 2023 5.0 Pros Easy to use from a employee to a residents point of view. Cons Currently there hasn't been any issues, easy to set up and manage. Review Source VR Verified Reviewer Property Manager Real Estate Used the software for: 6-12 months ### "Great system, cost-effective and time saving." March 22, 2020 5.0 Pros The product has significantly reduced the time our receptionists take to handle incoming packages. The feedback has been great both from our receptionists as well as users. This is a cost-effective and great product, I highly recommend it. Cons As of now nothing to complain about. The customer support is excellent, quickly responding to all inquiries. Review Source AM Alyssa M. Sales & customer service executive Real Estate Used the software for: 2+ years ### "Parcel Tracker Review" June 18, 2021 5.0 Great customer service, \[SENSITIVE CONTENT HIDDEN\] always sorts issues quickly and with ease. Overall the app is super easy to sue and has great extra features Pros Easy to use and helpful functions such as images or parcels and can pull though signatures form previously accepted parcels which is superful. Cons Updates in the past have caused a bit of trouble with logging out/re-scanning already scanned parcels, however this seems to been fixed over the past year Review Source TM Timur M. CTO Computer Software Used the software for: 6-12 months ### "Excellent service. Saves our reception a lot of time" March 10, 2020 5.0 Our experience with Parcel Tracker was simply 'Plug in and Forget'. Probably the most seamless installation process we have ever seen. Pros I think by far the best two things about this service are 1) customer service. \[SENSITIVE CONTENT HIDDEN\] has been extremely patient with us and helpful. 2) Being able to track multiple carriers with one app is so easy with Parcel Tracker. Cons App seems to be in early development and some features we would like to have are not currently implemented. The team is passionate and seems to be working hard, so we feel positive about this apps progress. Reason for choosing Parcel Tracker Mailroom Parcel Tracker was a recommendation from someone who we knew and used the product. Therefore for us it was a no brainer to check it out. So far so good. Review Source MK Melissa K. Director of Sales Hospitality Used the software for: 6-12 months ### "Highly Recommend " June 18, 2021 5.0 I was highly impressed. When ever i needed help i always received a prompt response regardless we are all on way different time zones. \[SENSITIVE CONTENT HIDDEN\] and \[SENSITIVE CONTENT HIDDEN\] were FANTASTIC! Pros My favorite thing about parcel tracker was that i could scan the name on the package and it would find the correct person as well as scanning the tracking number to identify what it was. It was super easy to send emails track what was still sitting as well as send a follow up email letting them know they had a package waiting. Cons The only issue i had was we used multiple devices and computers so they didnt always sync but how we fixed this was to log out and log back in a few times a week so that way it would always be correct. Review Source MO Micheala O. Scheme Manager Facilities Services Used the software for: 1-2 years ### "Great Product " March 5, 2021 5.0 Really great \[SENSITIVE CONTENT HIDDEN\] and his team are exceptionally helpful with development and support questions Pros \- Easy to use - Simple to train users -Great online administration platform - Easy to change residents details quickly Cons Would like to see an Offline feature. we have some issues where if the device goes offline for a few moments residents wont receive their QR code Reason for choosing Parcel Tracker Mailroom Cost and platform. The app is simple to use and that was a real selling factor for my staff using the application Review Source AL Andrea L. Reception Manager Sporting Goods Used the software for: Less than 6 months ### "Fantastic product " May 17, 2022 5.0 Great product fun to use Pros The feature all together is fantastic and easy to use, the reception team enjoy working with this product Cons No cons great product to use and service Reason for choosing Parcel Tracker Mailroom From the reviews and conversations with parcel tracker directly Review Source OO OreOluwa O. Guest Service Assistant Hospitality Used the software for: 6-12 months ### "Easy to Use!!" February 24, 2022 4.0 Overall, its very useful for my job. Makes tracking collected parcels easy. I also like that the automation system is quick. That is once a scanned parcel is submitted, recipients get an email almost immediately. Pros I like that it stores the history of parcels collected. I like that it also combines recipients into one QR code regardless of how many parcels a recipient has. Cons The new update does not take pictures automatically once scanned, instead it opens a new page asking you to take a picture. Its faster when as you scan it automatically takes a picture. Review Source JD Jason D. General Manager Hospitality Used the software for: Less than 6 months ### "Parcels tracked in the best way possible" November 17, 2021 5.0 I don't know how we ever did without it Pros Uploading hundreds of individuals takes seconds (not days). Very user friendly for the somewhat tech savvy. Cons If a user does not use IT systems on a frequent basis it can take them a while to become accustomed to using the software. Reason for choosing Parcel Tracker Mailroom There were many alternatives that we looked into but they seemed generic rather then bespoke to the solutions we required. The ParcelTracker team have thought of pretty much everything that is needed from a student and staff perspective! Switched from [Trello](https://www.capterra.com/p/211559/Trello/) It would take days if not weeks to upload all our students onto the system and students would not sign-up etc. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.