# Page 3 | Parcel Tracker Mailroom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Parcel Tracker Mailroom the right Mailroom Management solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190220/Parcel-Tracker/reviews --- Parcel Tracker Mailroom 4.8 (176) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Parcel Tracker Mailroom ## Showing most helpful reviews Showing 51-75 of 176 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OT Orsolya T. Customer Service Advisor Education Management Used the software for: Less than 6 months ### "Futuristic step in parcel processing" September 27, 2021 5.0 It is nicely designed app and very user friendly. Student's really like that they just have to show the QR code and they can get their parcels easily. Using new technology even for small tasks shows that the company is modern and follows the trend, which is also good for the image of the company I work for. Pros Very user-friendly and straightforward app with nice design. Extremely modern approach of handling parcels. It makes the parcels look up easier by using the pictures we have to take when processing them and displaying the room numbers on the top. Very quick system, students are notified straight after we process their boxes. The QR codes can be scanned easily even with blurry, not well lid screens. Provides a very easy collection procedure. Easy to handle the recipients' email address changes on the phone. Cons You can scan the same parcel twice, the system does not recognise if you processed the parcel already. Anybody could collect the parcel if they had the QR code, so we had to start asking for IDs again to make sure students are not collecting each other's parcels. There is at least 3 of us during the day who handles parcels and it is time consuming to type in our email addresses and passwords every time we use the device after each other. Review Source Nadal S. CEO Financial Services Used the software for: 6-12 months ### "Parcel Tracker is Simple and Time efficient " March 17, 2020 5.0 Tracking all of my parcels, delivery and packages for my business and personal use. Pros Our concierge at the reception saves so much of time by using the Parcel Tracker, it's very simple to use and the service has been amazing. The system was very easy to install and the customer support has been 5 stars! Love using the Parcel Tracker and will highly recommend it to everyone! Cons I wish the software was implement on many more buildings in UK so I can use one unique solution for everything. Reason for choosing Parcel Tracker Mailroom Benefits: time saved, ease of use, peace of mind and great user experience! Review Source KS Kyle S. GSA Hospitality Used the software for: 1-2 years ### "Saved My Skin So Many Times" June 7, 2021 5.0 Very happy, it does it's job and nothing more, it does what it needs to do and it does it with around 75% accuracy. I enjoy the simple and well designed interface as well as the active development and detailed data exports. Pros It keeps track of what I have and who has collected what and when. Great for Student accommodations and accusations of missing post as we can provide a real-time tine-line of the students collections. It also takes pictures when it recognizes a barcode. These pictures help greatly with locating and identifying missing packages. Cons The developer keeps changing how the scanner works, breaking it, often it struggles recognizing the code and therefore not taking the valuable picture. Some sites have the ability to take a picture of the package regardless of the barcode. I really like that feature. Review Source CF Ciaran F. Security Hospitality Used the software for: 6-12 months ### "Parcels made simple!" March 6, 2023 5.0 Has made parcel tracking a lot easier at work, especially with the photos of the parcels as it helps locate parcels for residents also. Pros The simplicity is the best part for me, I just hold down a button and it'll scan all the information on the parcel and match it to the student for me and all I click is send Cons It can occasionally not notify the student but 99% of the time it doesn't lead to issues because of this as they're still aware they have a parcel through the courier notification. Review Source cB caroline B. Housekeeping Manager Education Management Used the software for: Less than 6 months ### "Benefits our students Parcel deliveries " November 18, 2021 5.0 I love it. Having a secure system which has a relative low cost But we are able to process many student parcels in an efficient way. The Students are happier knowing there parcel has arrived and they can come to reception at a convenient time which suites their needs Pros simple process to use this ap to confirm parcel delivery to 270 international students in the accommodation. It makes our job simpler by securing parcels quickly and sending an automatic email to the student that they have a parcel at reception. easy to understand by our international students. and it makes them happier that they don't need to keep coming to reception looking for a parcel. Cons The list of possible recipients on most parcels it goes directly On a few it goes to a default name. But its easy enough to search the correct name Switched from [Trello](https://www.capterra.com/p/211559/Trello/) It ran out of memory and we could no longer put any more students on the list after arrival Review Source Răzvan G. User Experience Engineer Financial Services Used the software for: 2+ years ### "Faster parcels means happier me" March 22, 2020 5.0 Pros Since our reception upgraded to the parcel tracker service, everything is now instant. It saves so much time and the concierge is now offering the parcels as soon as they arrive. It used to take a couple of hours “for processing” and now I get a notification and I have my parcels. I am really grateful parcel tracker exists in our life. Cons The integration was seamless, concierge was really happy to use it and transition was easy. I can’t wait to see what’s next. Review Source GT George T. Front of House Facilities Services Used the software for: Less than 6 months ### "Surprisingly fantastic" March 6, 2023 5.0 Its terrific. after the first hiccup of using a poor camera it has proven very useful Pros Its easy to use and navigate, havent had any troubkes with it and its easy to adjust our tenants details if needed Cons It had some trouble working on some devices at our workplace with poor camera quality, but this was easily fixable by using our phones Review Source SS Sid S. General Manager Hospitality Used the software for: Less than 6 months ### "Parcel Tracker needs tuning up" March 6, 2023 4.0 over all it is a very good idea and the concept but the software needs a bit more tuning up. But I know they are working constantly working on the app. Pros the accountability of the parcelscan be on any device Cons reliability could be better as sometimes the notification doesn't get send.syncing takes ages sometimes, even 10-15 seconds sometimes which could be annoying. Review Source DH Duncan H. Manager Hospitality Used the software for: 6-12 months ### "Intuitive Parcel Management System" September 10, 2021 5.0 We implemented Parcel Tracker at a large private accommodation and found that it improved our mail processing almost overnight. Great support from \[SENSITIVE CONTENT HIDDEN\] and the team, we'd definitely recommend it to others. Pros Parcel Tracker sports an easy-to-use interface, requiring minimal training. The photo reader is accurate and quick to pull up the correct individual for each address. Automatic notifications to residents fast-track collection. The collection process is QR code driven, minimizing the need for extended administration. Cons When adding more than 15 - 20 parcels at a time the app can slow down, though this may be related more to the hardware than the software itself. Review Source SQ Sara Q. Conference & Accommodation Assistant Higher Education Used the software for: Less than 6 months ### "Parcel Tracker- fantastic system to digitise postal deliveries/collections" March 6, 2023 4.0 Fantastic overall experience and is a great addition to a busy mailroom Pros \- really useful to scan in large amounts of post- swift, accurate & organised- great photo facility to differentiate between different items Cons \- would love it if you could amend the notifcation email as it always says "parcel" even if it is a letter- sometimes causes confusion - synching between multiple mobile devices/system is sometimes slow causing glitches in data Review Source VR Verified Reviewer Property Manager Real Estate Used the software for: 6-12 months ### "Great system, cost-effective and time saving." March 22, 2020 5.0 Pros The product has significantly reduced the time our receptionists take to handle incoming packages. The feedback has been great both from our receptionists as well as users. This is a cost-effective and great product, I highly recommend it. Cons As of now nothing to complain about. The customer support is excellent, quickly responding to all inquiries. Review Source PS Perry S. Director Marketing and Advertising Used the software for: 6-12 months ### "Amazing Customer Support & Setup" May 7, 2022 5.0 Super! I've been using their platform for nearly a year and will 100% be renewing the contract so I can continue using it. Pros The support team at Parcel Tracker are some of the most helpful people I've interacted with especially when relying on their product on a daily basis. The team helped me and guided me through their honestly very streamlined setup process to make sure I was happy and then whenever I have questions about features they are there to help (which are very few tbh). Cons tbh there's not many cons about the software. it's very straight forwards to use and the teams doing a great job of rolling out and communicating new features Review Source TM Timur M. CTO Computer Software Used the software for: 6-12 months ### "Excellent service. Saves our reception a lot of time" March 10, 2020 5.0 Our experience with Parcel Tracker was simply 'Plug in and Forget'. Probably the most seamless installation process we have ever seen. Pros I think by far the best two things about this service are 1) customer service. \[SENSITIVE CONTENT HIDDEN\] has been extremely patient with us and helpful. 2) Being able to track multiple carriers with one app is so easy with Parcel Tracker. Cons App seems to be in early development and some features we would like to have are not currently implemented. The team is passionate and seems to be working hard, so we feel positive about this apps progress. Reason for choosing Parcel Tracker Mailroom Parcel Tracker was a recommendation from someone who we knew and used the product. Therefore for us it was a no brainer to check it out. So far so good. Review Source LD Liam D. Accomodation Manager Facilities Services Used the software for: 1-2 years ### "Parcel Tracker Review" March 5, 2021 5.0 Pros Being able to automatically scan parcels, instead of having to individually write out each parcel that was delivered has made such a positive impact - it has made it a lot more efficient and less time consuming when having to deal with parcels. The integration process was incredibly easy, after create a list of names, rooms and email address, just being able to import it all in was very easy. Cons We have had a couple of issues in which an email hadn't been sent out to the recipient, or the parcel wasn't scanning at all, but there was always a work around for this. Review Source MO Micheala O. Scheme Manager Facilities Services Used the software for: 1-2 years ### "Great Product " March 5, 2021 5.0 Really great \[SENSITIVE CONTENT HIDDEN\] and his team are exceptionally helpful with development and support questions Pros \- Easy to use - Simple to train users -Great online administration platform - Easy to change residents details quickly Cons Would like to see an Offline feature. we have some issues where if the device goes offline for a few moments residents wont receive their QR code Reason for choosing Parcel Tracker Mailroom Cost and platform. The app is simple to use and that was a real selling factor for my staff using the application Review Source MR Michael R. Head of Sales and Marketing Real Estate Used the software for: 1-2 years ### "great solution for us" March 10, 2023 5.0 Pros Easy to set up, and ongoing usage for us and students is easy - great option Cons always after greater branding capabilities but still good Review Source OO OreOluwa O. Guest Service Assistant Hospitality Used the software for: 6-12 months ### "Easy to Use!!" February 24, 2022 4.0 Overall, its very useful for my job. Makes tracking collected parcels easy. I also like that the automation system is quick. That is once a scanned parcel is submitted, recipients get an email almost immediately. Pros I like that it stores the history of parcels collected. I like that it also combines recipients into one QR code regardless of how many parcels a recipient has. Cons The new update does not take pictures automatically once scanned, instead it opens a new page asking you to take a picture. Its faster when as you scan it automatically takes a picture. Review Source JD Jason D. General Manager Hospitality Used the software for: Less than 6 months ### "Parcels tracked in the best way possible" November 17, 2021 5.0 I don't know how we ever did without it Pros Uploading hundreds of individuals takes seconds (not days). Very user friendly for the somewhat tech savvy. Cons If a user does not use IT systems on a frequent basis it can take them a while to become accustomed to using the software. Reason for choosing Parcel Tracker Mailroom There were many alternatives that we looked into but they seemed generic rather then bespoke to the solutions we required. The ParcelTracker team have thought of pretty much everything that is needed from a student and staff perspective! Switched from [Trello](https://www.capterra.com/p/211559/Trello/) It would take days if not weeks to upload all our students onto the system and students would not sign-up etc. Review Source WM Wren M. Administrator Hospitality Used the software for: Less than 6 months ### "Cohesive parcel tracker" April 17, 2024 5.0 Pros One QR cost per user rather than per parcel Cons Sometimes names aren't auto picked up on scanned Review Source RG Rebecca G. Sales Executive Real Estate Used the software for: 2+ years ### "Excellent!" June 18, 2021 5.0 my overall experience is great! nothing i would change i find the ease of use excellent Pros i really enjoy how you are able to take images of the parcels which is great when having to scan through so many during busy times! Cons it can be a little time consuming when adding new people onto the system Review Source LK Lauren K. assistant Manager Real Estate Used the software for: 2+ years ### "Parcel tracker " June 18, 2021 5.0 Pros Easy to use, if you are training someone it will literally take you 10 mins for them to understand what they are doing. Cons Not always updated with info. People will come to collect 3 parcels some they have already collected by phone hasn't updated to show. Review Source LM Lewis M. Accommodation Manager Higher Education Used the software for: 2+ years ### "Great service " June 18, 2021 4.0 Overall good, whenever I have had an issue it would be resolved Pros I like that it allows me to review stats on a week by week basis Cons It can sometimes have glitches when using it over two phones at the same time, meaning difference in parcel numbers. Review Source DB Daniel B. Night Concierge Hospitality Used the software for: 6-12 months ### "Great software when it works but" March 6, 2023 4.0 Pros Great when it comes to receipenent collection Cons Booking parcels in can sometimes double scan or send notifications to wrong perso Review Source SB Sean B. Assistant Operations Manager Facilities Services Used the software for: 6-12 months ### "Parcel Tracker has been a fantastic addition " December 2, 2020 5.0 It has been fantastic, we have moved from having a spreadsheet to using this, and the time saving it has given us is remarkable. Black Friday doesn't quite feel as daunting as it previously has. Pros Ease of use, photos of parcels, easy to use on manual if needed, quick software, stores a lot of information Cons needs to be apple compatible, it's not great at talking to other devices if you use more than one device Review Source Response from Deepfinity December 3, 2020 Hi Sean, Thank you for the feedback. iOS is in beta right now and you can give it a test if you wish: https://apps.apple.com/gb/app/parcel-tracker/id1491350064 We'll also make the syncing as smooth as possible! IA Irish A. Receptionist Education Management Used the software for: 1-2 years ### "Easy and Fast" October 5, 2021 4.0 Overall, I still enjoy using Parcel Tracker! Pros I like how simple it is to use. Everything is basically laid out for you step by step Cons Sometimes the data can be inaccurate. It’ll say there is this many parcels but there’s at more or less parcels that’s present Review Source Talk to a Capterra advisor for free and get results within 15 minutes.