# Page 4 | Parcel Tracker Mailroom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Parcel Tracker Mailroom the right Mailroom Management solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190220/Parcel-Tracker/reviews --- Parcel Tracker Mailroom 4.8 (176) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Parcel Tracker Mailroom ## Showing most helpful reviews Showing 76-100 of 176 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AK Abdulbari K. leasing professional Hospitality Used the software for: 2+ years ### "Excellent Service" June 29, 2021 5.0 has been wonderful Pros Ease of use, time saving, supplying of notification, excellent customer service Cons no cons with this software what so ever which saves time and is a lot easy to use and understand Review Source AT Alexandros T. CSA Hospitality Used the software for: 1-2 years ### "Parcel Tracker Review" March 10, 2021 4.0 It is so easy to use, and so convenient. Makes the task so much faster and enjoyable. Pros It is so easy to search a resident on the system, and seamlessly scan and notify them of any parcels they have recieved. Cons The design, and the speed. My workplace has a very good broadband, however parcel tracker is still quite slow sometimes. So maybe a boost would be good. Review Source SS Simon S. Guest Services Assistant Facilities Services Used the software for: 6-12 months ### "Easy every day use for student accommodation" June 11, 2021 5.0 Pros Product is easy to use. Was fairly straightforward to implement. Some stumbling blocks when introducing to less technically inclined staff members. But support from \[SENSITIVE CONTENT HIDDEN\] and the team has been very helpful. Cons There were only a couple of issues with the scanner not recognising some barcodes or QR codes on parcel labels. But since the introduction of a random number generator if you can't scan the code, and general improvements to the scanner, this is no longer a problem. Review Source JR Jake R. Senior Operations Manager Real Estate Used the software for: 6-12 months ### "We love it, our customers love it - it just works" December 3, 2020 5.0 We have solved the issue with residents not picking up parcels within a reasonable time and it has helped manage expectations for resident's deliveries - they no longer make wasted trips to reception (in their opinion) Pros We like the way it detects the key information from the package and seamlessly informs the customer of the arrival of their package. It has really sped up the process of handling deliveries. Cons It would be nice if there was a desktop web version to have a complete overview of what packages are currently in storage. Review Source AL Adrian L. Director Real Estate Used the software for: 1-2 years ### "Excellent Service" June 10, 2021 5.0 The residents love how they can easily track their parcels and the system is safe and secure. I can high recommend this platform. Pros It was so easy for our building manager to set the system up and it has really saved the reception staff a lot of time so they can focus on customer service. Cons It would be useful to have a product roadmap showing new features. Review Source GE Georgina E. Accommodation Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Parcel Tracker App" November 18, 2021 5.0 Saving the reception team a lot of time processing the parcels for sure. Pros Love how simple the app is. Really easy to use, no faffing about. The students at the accommodation don't really need to do anything, which is half the battle with our old system! Once you have uploaded your address book, your'e good to go! Cons I don't like that the students have to manually sign for their parcels, they have to do this on the reception mobile which means I have to clean it after every use for Covid safety reasons. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Full company switch Review Source CC Colin C. General Manager Higher Education Used the software for: Less than 6 months ### "Excellent improvement to our parcel tracking " November 17, 2021 5.0 As a dedicated student accommodation of almost 300 bedrooms we receive a great deal of parcels daily. Parcel tracker has made a huge difference in how quickly we process and hand out these parcels, saving us hours every day. Parcel tracker also takes away any confusion regarding discrepant parcels. Pros Excellent tracking of parcels Speeds up the processing and collection of parcels ten-fold Great induction to the software Dedicated phone app and PC dashboard The notes feature is handy for recording anything about the parcel, for example damaged upon arrival Cons The only comment I have is that single scan mode would be the preferred default for me, rather than two-scan mode. This was easily changed in the settings. Review Source JC Jennifer C. Head of Operations Real Estate Used the software for: Less than 6 months ### "PBSA and Parcel Tracker" February 4, 2022 5.0 Parcel Tracker has changed the efficiency with PBSA properties across the country for logging and informing tenants of the arrival of their parcels. Linking both the speed and GDPR security from end to end communication, it ticks all the boxes Pros Great communication for initial set up and training from the team, and package provided to suit the needs of the business Ease of use throughout the portfolio for both managed users and tenants Monitoring of stock within the parcel room GDPR digital signatures for security Ability to add/amend properties listed with Parcel Tracker aligning with the growth of the company Cons Small amount of manual input through CSV upload following new residence arrivals - no direct connect to tenancy portal used. Review Source MW Matthew W. Senior Operations Manager Facilities Services Used the software for: 6-12 months ### "Life Changing" March 8, 2021 5.0 Pros Being a student accommodation building for 800+ students, processing parcel deliveries takes up a large part of our working day. Parcel Tracker makes the processing so fast and efficient resulting that we have been gifted so much time back that we can better focus on providing a better service for our residents. Cons The picture of the parcel element could be improved to take a picture of the whole package for reference rather that just the label Review Source EH Eric H. Inventory Control Team Leader Medical Devices Used the software for: Less than 6 months ### "Cleaned up our Mail Room" March 26, 2022 5.0 Working with their team to implement and then use the software was very easy and it was great that they were able to take our feedback to help customize Parcel Tracker to fit our business. Pros Through Parcel Tracker we were able to streamline the package delivery and notification process. This in turn had people know to get their deliveries and kept boxes from sitting taking up space or getting forgotten. Cons I really wish I had found their platform sooner. I don’t really have anything negative to say. Reason for choosing Parcel Tracker Mailroom User interface and ease of use made it really easy to train even less tech savvy employees and their pricing was an easy win with our Finance group. Review Source LG Laura G. Sales and social media Higher Education Used the software for: Less than 6 months ### "Excellent product " February 3, 2022 5.0 Up to now, i have been so impressed with this product it has completely changed our parcel system for the better, i dont even care how much it was, WORTH IT Pros we have just introduced this in our student accommodation company and it is so impressive! the app is really easy to use and it is very clear. most importantly is SO secure, it is protecting you and the students, so everything is processed properly Cons the email that goes out the students at first isnt very clear, you willl need to make sure you inform your tenants first of the system, might be better if it said something like 'your parcel is downstairs, go to reception' Reason for choosing Parcel Tracker Mailroom Recommendations Review Source LF La-mar F. m.o Education Management Used the software for: 1-2 years ### "fantastic Unit " October 12, 2021 4.0 Pros very easy to use, scan hundreds if parcel daily. Cons The looks similar to other phones and can be easily misplaced Review Source PK Paul K. GSA Facilities Services Used the software for: 6-12 months ### "Great to use" June 11, 2021 5.0 its been great i would definitely use this again. and would highly recommend any company buys into this app. Pros I like how easy it is to use, it is minimal training for your company because it is so logical and easy to use, everything is easy to find and easy to use. Cons it does make loud beep noises when it scans and when it doesnt recognise something but you can just turn it down. Review Source JD Jack D. GSA Consumer Services Used the software for: 6-12 months ### "Sodexo loves parcel tracker " June 11, 2021 5.0 Pros Easy to use app, makes my job easier to manage parcels. Easy to add and modify user update information.Desk top version make it easier to see all parcels in one place. Cons Sometimes the app can glitch and the codes don't get sent out to students. Issues with logging in sometimes if the same account been logged in for a while, the app kind of glitches and constantly reloads. Review Source KW Kaja W. Customer Service Advisor Education Management Used the software for: Less than 6 months ### "Designed with care" November 18, 2021 5.0 It's been a pleasure using the system so far. It's user-friendly and simple. I wish it would be more advanced and I'm waiting for the new updates. Pros I like how the system (most of the time) finds a recipient of the parcel automatically and the process of assigning one is quick and simple- exactly how it should be. You can mark the parcel as damaged at this step and add a picture which comes in handy. Cons I think it lacks a few features, such as deleting a parcel that has been assigned by an accident. The recipient should have full visibility of this and the assignee should be able to leave comments under such action. Review Source QA Queenly A. Community Assistant Primary/Secondary Education Used the software for: Less than 6 months ### "Community Assistant" October 5, 2021 4.0 My overall experience with Parcel Tracker is that it’s easy to use but I believe that a K use some improvements Pros Well I like about the software the most is that It keeps you up-to-date letting you know how many packages you have in the system and how many packages you have logged out Cons What At least like the most is that it sometime doesn’t always look at the packages correctly, when you scan the QR code. Switched from [Entrata](https://www.capterra.com/p/20372/Entrata/) The cost Review Source LT Laura T. Accommodation Manager Education Management Used the software for: 6-12 months ### "Easy to use" October 26, 2022 5.0 Pros The students like it because it's instant. As soon as the parcel arrives they are informed of it and we can track if anything goes missing Cons Nothing really. It's annoying to add the names but it's not the App's fault Review Source MA Maureen A. Assistant Accommodation Manager Facilities Services Used the software for: Less than 6 months ### "Parcel tracker makes parcel tracking as easy as ABC!" March 12, 2022 5.0 The use of Parcel tracker at the student accommodation where I work saves me a lot of time handling the large volume of parcels received daily thereby giving me extra time for other tasks. Pros I love the ease with which parcel can be scanned in, held and scanned out. The QR code sent as a notifier is an added level of security to ensure parcels are only collected by authorised individuals. Integration with our existing business process was also seamless. Cons The App tends to update frequently. Even though the updates do not take long to complete, it will be nice if the frequency is reduced. Review Source CL Cris L. Operations Manager Hospitality Used the software for: 6-12 months ### "Easy and safe system " March 5, 2021 5.0 Fantastic ! the team loves it. Time saver ! Pros The ability to trace the parcels, the safe aspect of handling it daily. Environment safe and friendly, less paper less mistakes. Cons The uploading of rooms location - A suggestion - a reminder to the residents send vie the software to remind them of the collection. Review Source RK Roy K. Residences Co-ordinator Education Management Used the software for: 6-12 months ### "Parcel Tracker " June 25, 2021 5.0 Parcel tracker has improved our service to customers and reduced resource used on processing post Pros Its intuitive, the application is quick and responsive and competitively priced Cons We have experienced glitches and temporary faults which slow the app down, but support had been good and swift to resolve these issues Review Source MW Mars W. Assistant Production Manager Entertainment Used the software for: 6-12 months ### "Great Product " August 31, 2021 5.0 Pros It was great being able to allow all team members to access and sign out packages and track who signed them out Cons There were not any features that did not serve our needs. Review Source JH Joshua H. Sales and Marketing Executive Marketing and Advertising Used the software for: 6-12 months ### "Fantastic for those receiving large volume of parcels daily" June 25, 2021 5.0 Overall, I'd recommend the App, especially to those in the PBSA sector Pros The most helpful thing about this app is the speed you can use it at. One or multiple parcels can be logged in a matter of seconds, and also collected in the same timeframe. Cons Sometimes the app detects the wrong recipient name. Review Source SC Sanjay C. IT Manager Commercial Real Estate Used the software for: 2+ years ### "Great product with an excellent team behind" June 18, 2021 5.0 Pros The ease of use of this system is fantastic, reports are easily accesible and the system is easy to scale and deploy to out teams. Cons There aren't any real cons to the product, any point of improvement the team have had have been fed back to the team and they have been taken on by the parcel tracker development team. Review Source VR Verified Reviewer Manager Retail Used the software for: I used a free trial ### "Parcel Tracker is making the office life easier!" March 16, 2020 5.0 Can't be simpler. For building managers, it means making efficient the process of internal delivery. For the office, tenants mean getting your parcel always delivered on time as soon as it arrives in the building. Pros Parcel Tracker is a simple to use, no brainer solution for everyone who wants to get their parcel delivered at their desk! A very simple to navigate interface that helps saving time and maximise efficiency in lobbies and reception area in any building from large corporates to small business. A tool that will change the way we experience parcel delivery Cons As there is always room for improvements, I believe this app got it right at the first shot! Review Source AB Alexander B. CFO Real Estate Used the software for: 6-12 months ### "Easy and centralised plug and play system for any property manager" May 22, 2021 5.0 Very positive, will recommend to property managers in residential and beyond. It's a plug and play solution which we'll continue using and saving time for our facilities teams. Pros Exceptional speed of set up and on-boarding was easy regardless of the size of the block, support from the team, pricing. Great app as well, and very straightforward for personnel to use. Convenient recipient upload and removal functionality, making the move in/move out management and upkeeping of resident logs very swift. Cons We have not found any faults with the system, and even when we had ideas or requests of new features, the team had added this to their pipeline. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.