# Page 4 | Parcel Tracker Mailroom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Parcel Tracker Mailroom the right Mailroom Management solution for you? Explore 185 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190220/Parcel-Tracker/reviews --- Parcel Tracker Mailroom 4.8 (185) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of Parcel Tracker Mailroom ## Showing most helpful reviews Showing 76-100 of 185 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RG Rebecca G. Sales Executive Real Estate Used the software for: 2+ years ### "Excellent!" June 18, 2021 5.0 my overall experience is great! nothing i would change i find the ease of use excellent Pros i really enjoy how you are able to take images of the parcels which is great when having to scan through so many during busy times! Cons it can be a little time consuming when adding new people onto the system Review Source JT John T. Assistant Operations Manager Hospitality Used the software for: 6-12 months ### "Parcel Tracker Wizard" November 9, 2020 5.0 A very thorough training session from \[SENSITIVE CONTENT HIDDEN\] which was great, I love the programme in what it does for our team with regards to time efficiency across logging/processing parcels and post. Pros Easy to Use & to train others on the system Cons It sometimes sends double notifications and shows as two parcels to collect which can lead to confusion/ allegations etc You cannot multi scan easily, crashes often, does not update automatically from kx, the ability to scan multiple Qr codes on Review Source Response from Deepfinity November 23, 2020 Thank you for your feedback. We're looking to integrate with partnered service providers in the near future and will let you know once this happens! LK Lauren K. assistant Manager Real Estate Used the software for: 2+ years ### "Parcel tracker " June 18, 2021 5.0 Pros Easy to use, if you are training someone it will literally take you 10 mins for them to understand what they are doing. Cons Not always updated with info. People will come to collect 3 parcels some they have already collected by phone hasn't updated to show. Review Source LM Lewis M. Accommodation Manager Higher Education Used the software for: 2+ years ### "Great service " June 18, 2021 4.0 Overall good, whenever I have had an issue it would be resolved Pros I like that it allows me to review stats on a week by week basis Cons It can sometimes have glitches when using it over two phones at the same time, meaning difference in parcel numbers. Review Source DB Daniel B. Night Concierge Hospitality Used the software for: 6-12 months ### "Great software when it works but" March 6, 2023 4.0 Pros Great when it comes to receipenent collection Cons Booking parcels in can sometimes double scan or send notifications to wrong perso Review Source AS Amrit S. Concierge Hospitality Used the software for: Less than 6 months ### "Easy & Efficient" March 10, 2023 4.0 Overall, its good but needs to improve on scanning barcodes rather than names of the parcel or apartments number. So wont be troubled to find the correct user. Pros This is super quick in scanning. Its Image taking function helps a lot to take a picture of the parcel. Super easy to find any parcels. Allowing to add Notes helps a lot as well. Cons It cannot identify from Unit -Apartment number address. And doesn't give the closest name while not identifying. Need to approve on this. Hard to scan barcodes on parcels on many conditions. Review Source SB Sean B. Assistant Operations Manager Facilities Services Used the software for: 6-12 months ### "Parcel Tracker has been a fantastic addition " December 2, 2020 5.0 It has been fantastic, we have moved from having a spreadsheet to using this, and the time saving it has given us is remarkable. Black Friday doesn't quite feel as daunting as it previously has. Pros Ease of use, photos of parcels, easy to use on manual if needed, quick software, stores a lot of information Cons needs to be apple compatible, it's not great at talking to other devices if you use more than one device Review Source Response from Deepfinity December 3, 2020 Hi Sean, Thank you for the feedback. iOS is in beta right now and you can give it a test if you wish: https://apps.apple.com/gb/app/parcel-tracker/id1491350064 We'll also make the syncing as smooth as possible! IA Irish A. Receptionist Education Management Used the software for: 1-2 years ### "Easy and Fast" October 5, 2021 4.0 Overall, I still enjoy using Parcel Tracker! Pros I like how simple it is to use. Everything is basically laid out for you step by step Cons Sometimes the data can be inaccurate. It’ll say there is this many parcels but there’s at more or less parcels that’s present Review Source AK Abdulbari K. leasing professional Hospitality Used the software for: 2+ years ### "Excellent Service" June 29, 2021 5.0 has been wonderful Pros Ease of use, time saving, supplying of notification, excellent customer service Cons no cons with this software what so ever which saves time and is a lot easy to use and understand Review Source AT Alexandros T. CSA Hospitality Used the software for: 1-2 years ### "Parcel Tracker Review" March 10, 2021 4.0 It is so easy to use, and so convenient. Makes the task so much faster and enjoyable. Pros It is so easy to search a resident on the system, and seamlessly scan and notify them of any parcels they have recieved. Cons The design, and the speed. My workplace has a very good broadband, however parcel tracker is still quite slow sometimes. So maybe a boost would be good. Review Source SS Simon S. Guest Services Assistant Facilities Services Used the software for: 6-12 months ### "Easy every day use for student accommodation" June 11, 2021 5.0 Pros Product is easy to use. Was fairly straightforward to implement. Some stumbling blocks when introducing to less technically inclined staff members. But support from \[SENSITIVE CONTENT HIDDEN\] and the team has been very helpful. Cons There were only a couple of issues with the scanner not recognising some barcodes or QR codes on parcel labels. But since the introduction of a random number generator if you can't scan the code, and general improvements to the scanner, this is no longer a problem. Review Source JR Jake R. Senior Operations Manager Real Estate Used the software for: 6-12 months ### "We love it, our customers love it - it just works" December 3, 2020 5.0 We have solved the issue with residents not picking up parcels within a reasonable time and it has helped manage expectations for resident's deliveries - they no longer make wasted trips to reception (in their opinion) Pros We like the way it detects the key information from the package and seamlessly informs the customer of the arrival of their package. It has really sped up the process of handling deliveries. Cons It would be nice if there was a desktop web version to have a complete overview of what packages are currently in storage. Review Source AL Adrian L. Director Real Estate Used the software for: 1-2 years ### "Excellent Service" June 10, 2021 5.0 The residents love how they can easily track their parcels and the system is safe and secure. I can high recommend this platform. Pros It was so easy for our building manager to set the system up and it has really saved the reception staff a lot of time so they can focus on customer service. Cons It would be useful to have a product roadmap showing new features. Review Source GE Georgina E. Accommodation Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Parcel Tracker App" November 18, 2021 5.0 Saving the reception team a lot of time processing the parcels for sure. Pros Love how simple the app is. Really easy to use, no faffing about. The students at the accommodation don't really need to do anything, which is half the battle with our old system! Once you have uploaded your address book, your'e good to go! Cons I don't like that the students have to manually sign for their parcels, they have to do this on the reception mobile which means I have to clean it after every use for Covid safety reasons. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Full company switch Review Source CC Colin C. General Manager Higher Education Used the software for: Less than 6 months ### "Excellent improvement to our parcel tracking " November 17, 2021 5.0 As a dedicated student accommodation of almost 300 bedrooms we receive a great deal of parcels daily. Parcel tracker has made a huge difference in how quickly we process and hand out these parcels, saving us hours every day. Parcel tracker also takes away any confusion regarding discrepant parcels. Pros Excellent tracking of parcels Speeds up the processing and collection of parcels ten-fold Great induction to the software Dedicated phone app and PC dashboard The notes feature is handy for recording anything about the parcel, for example damaged upon arrival Cons The only comment I have is that single scan mode would be the preferred default for me, rather than two-scan mode. This was easily changed in the settings. Review Source JC Jennifer C. Head of Operations Real Estate Used the software for: Less than 6 months ### "PBSA and Parcel Tracker" February 4, 2022 5.0 Parcel Tracker has changed the efficiency with PBSA properties across the country for logging and informing tenants of the arrival of their parcels. Linking both the speed and GDPR security from end to end communication, it ticks all the boxes Pros Great communication for initial set up and training from the team, and package provided to suit the needs of the business Ease of use throughout the portfolio for both managed users and tenants Monitoring of stock within the parcel room GDPR digital signatures for security Ability to add/amend properties listed with Parcel Tracker aligning with the growth of the company Cons Small amount of manual input through CSV upload following new residence arrivals - no direct connect to tenancy portal used. Review Source MW Matthew W. Senior Operations Manager Facilities Services Used the software for: 6-12 months ### "Life Changing" March 8, 2021 5.0 Pros Being a student accommodation building for 800+ students, processing parcel deliveries takes up a large part of our working day. Parcel Tracker makes the processing so fast and efficient resulting that we have been gifted so much time back that we can better focus on providing a better service for our residents. Cons The picture of the parcel element could be improved to take a picture of the whole package for reference rather that just the label Review Source EH Eric H. Inventory Control Team Leader Medical Devices Used the software for: Less than 6 months ### "Cleaned up our Mail Room" March 26, 2022 5.0 Working with their team to implement and then use the software was very easy and it was great that they were able to take our feedback to help customize Parcel Tracker to fit our business. Pros Through Parcel Tracker we were able to streamline the package delivery and notification process. This in turn had people know to get their deliveries and kept boxes from sitting taking up space or getting forgotten. Cons I really wish I had found their platform sooner. I don’t really have anything negative to say. Reason for choosing Parcel Tracker Mailroom User interface and ease of use made it really easy to train even less tech savvy employees and their pricing was an easy win with our Finance group. Review Source LG Laura G. Sales and social media Higher Education Used the software for: Less than 6 months ### "Excellent product " February 3, 2022 5.0 Up to now, i have been so impressed with this product it has completely changed our parcel system for the better, i dont even care how much it was, WORTH IT Pros we have just introduced this in our student accommodation company and it is so impressive! the app is really easy to use and it is very clear. most importantly is SO secure, it is protecting you and the students, so everything is processed properly Cons the email that goes out the students at first isnt very clear, you willl need to make sure you inform your tenants first of the system, might be better if it said something like 'your parcel is downstairs, go to reception' Reason for choosing Parcel Tracker Mailroom Recommendations Review Source LF La-mar F. m.o Education Management Used the software for: 1-2 years ### "fantastic Unit " October 12, 2021 4.0 Pros very easy to use, scan hundreds if parcel daily. Cons The looks similar to other phones and can be easily misplaced Review Source PK Paul K. GSA Facilities Services Used the software for: 6-12 months ### "Great to use" June 11, 2021 5.0 its been great i would definitely use this again. and would highly recommend any company buys into this app. Pros I like how easy it is to use, it is minimal training for your company because it is so logical and easy to use, everything is easy to find and easy to use. Cons it does make loud beep noises when it scans and when it doesnt recognise something but you can just turn it down. Review Source JD Jack D. GSA Consumer Services Used the software for: 6-12 months ### "Sodexo loves parcel tracker " June 11, 2021 5.0 Pros Easy to use app, makes my job easier to manage parcels. Easy to add and modify user update information.Desk top version make it easier to see all parcels in one place. Cons Sometimes the app can glitch and the codes don't get sent out to students. Issues with logging in sometimes if the same account been logged in for a while, the app kind of glitches and constantly reloads. Review Source KW Kaja W. Customer Service Advisor Education Management Used the software for: Less than 6 months ### "Designed with care" November 18, 2021 5.0 It's been a pleasure using the system so far. It's user-friendly and simple. I wish it would be more advanced and I'm waiting for the new updates. Pros I like how the system (most of the time) finds a recipient of the parcel automatically and the process of assigning one is quick and simple- exactly how it should be. You can mark the parcel as damaged at this step and add a picture which comes in handy. Cons I think it lacks a few features, such as deleting a parcel that has been assigned by an accident. The recipient should have full visibility of this and the assignee should be able to leave comments under such action. Review Source QA Queenly A. Community Assistant Primary/Secondary Education Used the software for: Less than 6 months ### "Community Assistant" October 5, 2021 4.0 My overall experience with Parcel Tracker is that it’s easy to use but I believe that a K use some improvements Pros Well I like about the software the most is that It keeps you up-to-date letting you know how many packages you have in the system and how many packages you have logged out Cons What At least like the most is that it sometime doesn’t always look at the packages correctly, when you scan the QR code. Switched from [Entrata](https://www.capterra.com/p/20372/Entrata/) The cost Review Source LT Laura T. Accommodation Manager Education Management Used the software for: 6-12 months ### "Easy to use" October 26, 2022 5.0 Pros The students like it because it's instant. As soon as the parcel arrives they are informed of it and we can track if anything goes missing Cons Nothing really. It's annoying to add the names but it's not the App's fault Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.