# Page 5 | Parcel Tracker Mailroom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Parcel Tracker Mailroom the right Mailroom Management solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190220/Parcel-Tracker/reviews --- Parcel Tracker Mailroom 4.8 (176) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Parcel Tracker Mailroom ## Showing most helpful reviews Showing 101-125 of 176 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TF Troy F. Director of Operations Facilities Services Used the software for: Less than 6 months ### "The best for SMS capability in Australia" April 3, 2022 5.0 Outstanding. Our concierge staff love how efficient their job has become., and the back-end admin tools are great. Pros SMS capabilities in Australia, pricing, and general ease of use --by both admins and on-site staff-- make Parcel Tracker a clear winner for us. Cons Our only nitpicks with design and customisability, which Parcel Tracker have always been to listen to thus far. Reason for choosing Parcel Tracker Mailroom Parcel Tracker was one of the only products that had SMS capability in Australia, and they were the most reasonable. Review Source TT Tam T. Deputy Manager Real Estate Used the software for: Less than 6 months ### "Great App!" November 19, 2021 5.0 Pros This app is absolutely superb! Really easy to set up, can track our highest levels of parcel arrivals, and the students love it Cons My only issue would be that sometimes the light gets in the way of scanning a barcode but it’s usually quite easy to resolve! Switched from [Trello](https://www.capterra.com/p/211559/Trello/) It’s a better option Review Source LH Laura H. General Manager Higher Education Used the software for: Less than 6 months ### "Parcel tracker" November 18, 2021 5.0 Smooth and easy scanning, saves time, very easy to use Pros Great to use in student accommodation as it is easy to use, quick, and makes our job easier. Barcode students receive in an email is a great way for us just to scan it and see which parcel we need to give them. Cons No issues with app, very easy to use. it would be good if signature was required for each parcel collected instead of just signing the first time Reason for choosing Parcel Tracker Mailroom most efficient one Review Source SS Sandeep S. Hall Manager Higher Education Used the software for: Less than 6 months ### "Great product " September 18, 2019 5.0 Starting from the moment of making contact via their website, all the way to the implementation of the app, the overall experience was very good. Each and every single query was answered almost immediately and efficiently. Pros The thing I like the most about this product is its ease of use. The entire interface is very easy to follow right from the set up until the moment you start using it. We get about 600-800 packages a month so the functions of actually being able to look up the picture of the package itself comes in very handy. Cons So far I haven't found anything regarding this product that we don't like. Review Source MK Malcolm K. Night Facilities Facilities Services Used the software for: Less than 6 months ### "Excelent system" November 20, 2021 5.0 This parcel tracer is a game changer it makes the whole process of parcels so much easier and is an incedible time saver. Pros simple , fast ,easy to navigate , great interactive system. Cons there is no cons that i have come across so far , this is excellent. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) company made the change Review Source JB John B. Halls Manager Real Estate Used the software for: Less than 6 months ### "Time saving software" September 22, 2021 5.0 Time saving and easy to use. Our customers have noted the difference since using Parcel tracker. Pros This app and the web based platform are incredibly easy to use. Parcels can be logged, tracked and notifications sent to customers within seconds and saves our business huge amounts of time. Cons So far I have nothing negative to say about Parcel tracker. Even when we had a small problem in the first day of use, Parcel tracker were quick to resolve. Review Source HT Hollie T. Guest service assistant Education Management Used the software for: 6-12 months ### "Parcel tracker- definitely recommend " June 11, 2021 5.0 Definitely recommend, the best parcel app I have used. Pros I love how the app takes pictures of the parcel when you scan it. Very handy Cons The app can become a little bit slow at times, but no major issues Review Source KR Kaitlyn R. Welfare officer Education Management Used the software for: Less than 6 months ### "Parcel tracker " November 17, 2021 5.0 Pros Really easy to use - shows me the students name and room number when I scan their barcode so I can find their parcel easy Cons No cons. Very good app, so easy to use Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Too many students hard to manage all the parcels Review Source CA Catarina A. Customer Service Advisor Hospitality Used the software for: Less than 6 months ### "ParcelTracker Mailroom Review" November 18, 2021 5.0 Overall, it made it easier and faster to get through hundreds of parcels a day Pros The fact we can take a picture of the parcel and describe if it is damaged. Emailing everyone at once is also very useful, as well as the follow-up feature. Cons The integration in the service took a bit of time as the organisational system we had previously did not work with this system and we had to figure out how to organise parcels all over again Review Source TT Tina T. Accommodation Manager Real Estate Used the software for: 6-12 months ### "Great software" August 13, 2019 5.0 Great software, easy to use and quick with the ability to track history Pros Easy scan in and scan out of parcels and quick notifications! Cons Some bug fixes needed but quickly resolved. Review Source MC Molly C. GSA Real Estate Used the software for: 6-12 months ### "Parcel Tracker" June 11, 2021 5.0 It allows us to analyse data so easily and keep track of parcels safely. Pros Fantastic and super easy to use, very simple Cons i have no cons - love using it and would reccommend to all Review Source AN Andreea N. Assistant Operations Manager Real Estate Used the software for: I used a free trial ### "Made life easier!" February 4, 2022 5.0 Very beneficial for our business and line of work (student accommodation) as it helps log student parcels more accurately and in a more simple and efficient way so deliveries are no longer a headache for the staff! Pros Friendly interface, easy to set up and navigate, time saver for parcel tracking for our staff, very useful tool! Cons Can freeze sometimes and lag a bit but it's still early days, our teams have just started using it so we'll see! Review Source ID Ifan D. Customer Services Administrator Higher Education Used the software for: Less than 6 months ### "Great Product " September 22, 2021 5.0 A great product that has proven time saving and incredibly useful. Pros It makes the time consuming task of logging hundreds of parcels a lot more efficient and easy. The user interface is great and has been saving me at least 20 minutes a day. Cons The system sometimes fails to recognise a name and match it on the system, but this is an odd occurrence and usually recognises the name on the second try. Review Source JL Justin L. Assistant Technology Coordinator Education Management Used the software for: Less than 6 months ### "Great Package Tracking Solution" July 11, 2023 4.0 Pros Easy to use. It has a very simple design. Cons Thee company needs to accept more payment methods. The delivery options on the app need to be the same as the receiving methods. Review Source IE India E. GSA Real Estate Used the software for: Less than 6 months ### "Fantastic App" February 28, 2022 5.0 I would highly recommend it. it's really improved our system and made it a lot more streamline, it also have very good customer service when you need help. Pros It's quick to learn and easy to use. Also you don't have to upload several different people one at a time you can bulk add. It also takes and stores photos of each item it scans. Cons It can some times be a bit glitchy and give you the wrong name. Review Source CG Carla G. CSA Higher Education Used the software for: Less than 6 months ### "Time saver" September 27, 2021 5.0 This app is just perfect to save time when having to log parcels and also less possibilities of them going astray. Pros This app is just perfect to deal with all parcels: no more folders, no more paper, no more excel worksheets, no more time wasting. Cons Maybe if there was a way that we could only scan the parcel once when we have to notify the costumer, that would be even more time saving! Review Source AS Anxhela S. Well-being coordinator Consumer Services Used the software for: Less than 6 months ### "Parcel Tracker " November 19, 2021 4.0 makes everything way easer and also saves time Pros The scanning process makes everything easier. once you receive parcel you can scan and find the person really easily. also the notification is quick and the confirmation as well that parcel was collected. Cons when you can't find a person after scanning it will be better to give the option of adding that person straight away. Review Source CS Callie S. General Manager Education Management Used the software for: Less than 6 months ### "Game changer when processing parcels" November 18, 2021 5.0 The app has saved so much time sorting mail. It is very user friendly and even those employees who are less computer literate are managing to use it with ease. Customers are finding the process so much smoother too. We are fairly new to the app, only a week in but so far so good :) Pros Time saver Very user friendly Helpful support available if needed Cons We have been using for only a week but are yet to find any negatives Review Source CJ Chris J. Deputy Manager Higher Education Used the software for: Less than 6 months ### "Parcel Tracker Review - Chris J" November 22, 2021 5.0 Positive experience so far Pros Ease of use, multiple uplifts on one scan. Cons No dislikes found, system only introduced. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Trello was unsuitable for our needs Review Source LN Lillian N. Assistant Manager Hospitality Used the software for: Less than 6 months ### "Made life easier " September 12, 2021 5.0 Overall, it has made logging our parcels much easier and it saves us a lot of time and it is really user friendly. Pros I really like the manual side of the parcel tracker, particularly when we deliver parcels to rooms and we can then sign them out on behalf of the residents. Cons when scanning a parcel it doesn't always bring up the correct resident. Review Source RS Ralph S. Assistant Accommodation Manager Hospitality Used the software for: Less than 6 months ### "Very useful post-room tool" February 2, 2022 4.0 Parceltracker has streamlined our postroom operation, and has given staff and residents confidence in the logging and alert system, knowing items can be tracked and identified with ease. Pros \+ simple, user-friendly app + eliminates mistakes + Reassures residents their mail is responsibly received Cons \- Could be improved by software detecting handwritten addresses. Review Source aP adam P. general manager Education Management Used the software for: Less than 6 months ### "super fast and easy to use" October 5, 2021 5.0 highly recommend and super easy to use. it has saved admin time. Pros its super fast and easy to use. training was provided but the app is easy to use anyway. its great i can track parcels incoming and outgoing and times parcel delivery happens. Cons sometimes i will need to scan parcel twice as it doesnt pick up barcodes straight away Review Source JT Jake T. Assistant Operations Manager Real Estate Used the software for: Less than 6 months ### "Great App, Great Service" May 14, 2020 5.0 Great service, Great app, Easy to pick up, Easy to use. Pros Ease of service for our residents and staff. Cuts the time it takes to process a parcel being received and collected to a fraction of the time. \[SENSITIVE CONTENT HIDDEN\] is fast to respond and listens to every request. Cons Occasional problem with connectivity or images not loading but as explained \[SENSITIVE CONTENT HIDDEN\] and the team super helpful in sorting this out. Review Source BS Benedek S. Assistant Halls Manager Hospitality Used the software for: Less than 6 months ### "Life/Time Saver" September 22, 2021 5.0 Customer service, time saving when dealing with residents, it takes a snapshot of the parcel and it is faster to find. Pros Scanning 5-10 parcels in seconds, the notification systems is great, residents can come and collect within mins of us scanning their parcels Cons Just the start up when we had to get over 500 residents added on. Review Source CS Courtney S. Assistant General Manager Real Estate Used the software for: Less than 6 months ### "Bailey Fields Parcel Tracker Review" May 9, 2022 5.0 We absolutely love the app. This app makes the parcel system much more streamlined and professional. Pros \-The Efficiency - The professionalism -Parcels are collected quicker -The ability to take photos of the parcels and track them better. Cons \-Sometimes the newly scanned parcels take a little longer to load on iphone app Review Source Talk to a Capterra advisor for free and get results within 15 minutes.