# Page 5 | Parcel Tracker Mailroom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Parcel Tracker Mailroom the right Mailroom Management solution for you? Explore 185 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190220/Parcel-Tracker/reviews --- Parcel Tracker Mailroom 4.8 (185) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 5 - Reviews of Parcel Tracker Mailroom ## Showing most helpful reviews Showing 101-125 of 185 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Maureen A. Assistant Accommodation Manager Facilities Services Used the software for: Less than 6 months ### "Parcel tracker makes parcel tracking as easy as ABC!" March 12, 2022 5.0 The use of Parcel tracker at the student accommodation where I work saves me a lot of time handling the large volume of parcels received daily thereby giving me extra time for other tasks. Pros I love the ease with which parcel can be scanned in, held and scanned out. The QR code sent as a notifier is an added level of security to ensure parcels are only collected by authorised individuals. Integration with our existing business process was also seamless. Cons The App tends to update frequently. Even though the updates do not take long to complete, it will be nice if the frequency is reduced. Review Source CL Cris L. Operations Manager Hospitality Used the software for: 6-12 months ### "Easy and safe system " March 5, 2021 5.0 Fantastic ! the team loves it. Time saver ! Pros The ability to trace the parcels, the safe aspect of handling it daily. Environment safe and friendly, less paper less mistakes. Cons The uploading of rooms location - A suggestion - a reminder to the residents send vie the software to remind them of the collection. Review Source RK Roy K. Residences Co-ordinator Education Management Used the software for: 6-12 months ### "Parcel Tracker " June 25, 2021 5.0 Parcel tracker has improved our service to customers and reduced resource used on processing post Pros Its intuitive, the application is quick and responsive and competitively priced Cons We have experienced glitches and temporary faults which slow the app down, but support had been good and swift to resolve these issues Review Source MW Mars W. Assistant Production Manager Entertainment Used the software for: 6-12 months ### "Great Product " August 31, 2021 5.0 Pros It was great being able to allow all team members to access and sign out packages and track who signed them out Cons There were not any features that did not serve our needs. Review Source JH Joshua H. Sales and Marketing Executive Marketing and Advertising Used the software for: 6-12 months ### "Fantastic for those receiving large volume of parcels daily" June 25, 2021 5.0 Overall, I'd recommend the App, especially to those in the PBSA sector Pros The most helpful thing about this app is the speed you can use it at. One or multiple parcels can be logged in a matter of seconds, and also collected in the same timeframe. Cons Sometimes the app detects the wrong recipient name. Review Source SC Sanjay C. IT Manager Commercial Real Estate Used the software for: 2+ years ### "Great product with an excellent team behind" June 18, 2021 5.0 Pros The ease of use of this system is fantastic, reports are easily accesible and the system is easy to scale and deploy to out teams. Cons There aren't any real cons to the product, any point of improvement the team have had have been fed back to the team and they have been taken on by the parcel tracker development team. Review Source VR Verified Reviewer Manager Retail Used the software for: I used a free trial ### "Parcel Tracker is making the office life easier!" March 16, 2020 5.0 Can't be simpler. For building managers, it means making efficient the process of internal delivery. For the office, tenants mean getting your parcel always delivered on time as soon as it arrives in the building. Pros Parcel Tracker is a simple to use, no brainer solution for everyone who wants to get their parcel delivered at their desk! A very simple to navigate interface that helps saving time and maximise efficiency in lobbies and reception area in any building from large corporates to small business. A tool that will change the way we experience parcel delivery Cons As there is always room for improvements, I believe this app got it right at the first shot! Review Source AB Alexander B. CFO Real Estate Used the software for: 6-12 months ### "Easy and centralised plug and play system for any property manager" May 22, 2021 5.0 Very positive, will recommend to property managers in residential and beyond. It's a plug and play solution which we'll continue using and saving time for our facilities teams. Pros Exceptional speed of set up and on-boarding was easy regardless of the size of the block, support from the team, pricing. Great app as well, and very straightforward for personnel to use. Convenient recipient upload and removal functionality, making the move in/move out management and upkeeping of resident logs very swift. Cons We have not found any faults with the system, and even when we had ideas or requests of new features, the team had added this to their pipeline. Review Source TF Troy F. Director of Operations Facilities Services Used the software for: Less than 6 months ### "The best for SMS capability in Australia" April 3, 2022 5.0 Outstanding. Our concierge staff love how efficient their job has become., and the back-end admin tools are great. Pros SMS capabilities in Australia, pricing, and general ease of use --by both admins and on-site staff-- make Parcel Tracker a clear winner for us. Cons Our only nitpicks with design and customisability, which Parcel Tracker have always been to listen to thus far. Reason for choosing Parcel Tracker Mailroom Parcel Tracker was one of the only products that had SMS capability in Australia, and they were the most reasonable. Review Source TT Tam T. Deputy Manager Real Estate Used the software for: Less than 6 months ### "Great App!" November 19, 2021 5.0 Pros This app is absolutely superb! Really easy to set up, can track our highest levels of parcel arrivals, and the students love it Cons My only issue would be that sometimes the light gets in the way of scanning a barcode but it’s usually quite easy to resolve! Switched from [Trello](https://www.capterra.com/p/211559/Trello/) It’s a better option Review Source LH Laura H. General Manager Higher Education Used the software for: Less than 6 months ### "Parcel tracker" November 18, 2021 5.0 Smooth and easy scanning, saves time, very easy to use Pros Great to use in student accommodation as it is easy to use, quick, and makes our job easier. Barcode students receive in an email is a great way for us just to scan it and see which parcel we need to give them. Cons No issues with app, very easy to use. it would be good if signature was required for each parcel collected instead of just signing the first time Reason for choosing Parcel Tracker Mailroom most efficient one Review Source SS Sandeep S. Hall Manager Higher Education Used the software for: Less than 6 months ### "Great product " September 18, 2019 5.0 Starting from the moment of making contact via their website, all the way to the implementation of the app, the overall experience was very good. Each and every single query was answered almost immediately and efficiently. Pros The thing I like the most about this product is its ease of use. The entire interface is very easy to follow right from the set up until the moment you start using it. We get about 600-800 packages a month so the functions of actually being able to look up the picture of the package itself comes in very handy. Cons So far I haven't found anything regarding this product that we don't like. Review Source MK Malcolm K. Night Facilities Facilities Services Used the software for: Less than 6 months ### "Excelent system" November 20, 2021 5.0 This parcel tracer is a game changer it makes the whole process of parcels so much easier and is an incedible time saver. Pros simple , fast ,easy to navigate , great interactive system. Cons there is no cons that i have come across so far , this is excellent. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) company made the change Review Source JB John B. Halls Manager Real Estate Used the software for: Less than 6 months ### "Time saving software" September 22, 2021 5.0 Time saving and easy to use. Our customers have noted the difference since using Parcel tracker. Pros This app and the web based platform are incredibly easy to use. Parcels can be logged, tracked and notifications sent to customers within seconds and saves our business huge amounts of time. Cons So far I have nothing negative to say about Parcel tracker. Even when we had a small problem in the first day of use, Parcel tracker were quick to resolve. Review Source HT Hollie T. Guest service assistant Education Management Used the software for: 6-12 months ### "Parcel tracker- definitely recommend " June 11, 2021 5.0 Definitely recommend, the best parcel app I have used. Pros I love how the app takes pictures of the parcel when you scan it. Very handy Cons The app can become a little bit slow at times, but no major issues Review Source KR Kaitlyn R. Welfare officer Education Management Used the software for: Less than 6 months ### "Parcel tracker " November 17, 2021 5.0 Pros Really easy to use - shows me the students name and room number when I scan their barcode so I can find their parcel easy Cons No cons. Very good app, so easy to use Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Too many students hard to manage all the parcels Review Source CA Catarina A. Customer Service Advisor Hospitality Used the software for: Less than 6 months ### "ParcelTracker Mailroom Review" November 18, 2021 5.0 Overall, it made it easier and faster to get through hundreds of parcels a day Pros The fact we can take a picture of the parcel and describe if it is damaged. Emailing everyone at once is also very useful, as well as the follow-up feature. Cons The integration in the service took a bit of time as the organisational system we had previously did not work with this system and we had to figure out how to organise parcels all over again Review Source WM Wren M. Administrator Hospitality Used the software for: Less than 6 months ### "Cohesive parcel tracker" April 17, 2024 5.0 Pros One QR cost per user rather than per parcel Cons Sometimes names aren't auto picked up on scanned Review Source TT Tina T. Accommodation Manager Real Estate Used the software for: 6-12 months ### "Great software" August 13, 2019 5.0 Great software, easy to use and quick with the ability to track history Pros Easy scan in and scan out of parcels and quick notifications! Cons Some bug fixes needed but quickly resolved. Review Source MC Molly C. GSA Real Estate Used the software for: 6-12 months ### "Parcel Tracker" June 11, 2021 5.0 It allows us to analyse data so easily and keep track of parcels safely. Pros Fantastic and super easy to use, very simple Cons i have no cons - love using it and would reccommend to all Review Source AN Andreea N. Assistant Operations Manager Real Estate Used the software for: I used a free trial ### "Made life easier!" February 4, 2022 5.0 Very beneficial for our business and line of work (student accommodation) as it helps log student parcels more accurately and in a more simple and efficient way so deliveries are no longer a headache for the staff! Pros Friendly interface, easy to set up and navigate, time saver for parcel tracking for our staff, very useful tool! Cons Can freeze sometimes and lag a bit but it's still early days, our teams have just started using it so we'll see! Review Source ID Ifan D. Customer Services Administrator Higher Education Used the software for: Less than 6 months ### "Great Product " September 22, 2021 5.0 A great product that has proven time saving and incredibly useful. Pros It makes the time consuming task of logging hundreds of parcels a lot more efficient and easy. The user interface is great and has been saving me at least 20 minutes a day. Cons The system sometimes fails to recognise a name and match it on the system, but this is an odd occurrence and usually recognises the name on the second try. Review Source JL Justin L. Assistant Technology Coordinator Education Management Used the software for: Less than 6 months ### "Great Package Tracking Solution" July 11, 2023 4.0 Pros Easy to use. It has a very simple design. Cons Thee company needs to accept more payment methods. The delivery options on the app need to be the same as the receiving methods. Review Source IE India E. GSA Real Estate Used the software for: Less than 6 months ### "Fantastic App" February 28, 2022 5.0 I would highly recommend it. it's really improved our system and made it a lot more streamline, it also have very good customer service when you need help. Pros It's quick to learn and easy to use. Also you don't have to upload several different people one at a time you can bulk add. It also takes and stores photos of each item it scans. Cons It can some times be a bit glitchy and give you the wrong name. Review Source CG Carla G. CSA Higher Education Used the software for: Less than 6 months ### "Time saver" September 27, 2021 5.0 This app is just perfect to save time when having to log parcels and also less possibilities of them going astray. Pros This app is just perfect to deal with all parcels: no more folders, no more paper, no more excel worksheets, no more time wasting. Cons Maybe if there was a way that we could only scan the parcel once when we have to notify the costumer, that would be even more time saving! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.