--- title: "Hero Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hero Software - reviews, pricing plans, popular comparisons to other AI Sales Assistant products and more." source_url: "https://www.capterra.com/p/190235/Hero/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # Hero Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hero ## What is Hero? Hero is a cloud-based sales tool that works with sellers before, during, and after customer conversations. It pulls together CRM data, past emails, and account history into a pre-call brief so sellers walk into every meeting prepared. During live calls, Hero listens in the background and displays helpful information on screen, such as competitive talking points, pricing guidance, and suggested next steps. It never joins as a visible bot, so the buyer experience stays natural. After the call, Hero drafts follow-up emails, logs next steps, and updates CRM records automatically. Sellers report saving 6 to 8 hours per week on manual prep and documentation tasks. Hero is best suited for individual sellers, sales teams, and sales operations or enablement leaders in B2B organizations of any size. It connects with tools like Salesforce, HubSpot, Gong, and Outreach, and takes about 20 minutes to set up. ## What is Hero used for? [Sales Enablement](https://www.capterra.com/sales-enablement-software/)[Conversation Intelligence](https://www.capterra.com/conversation-intelligence-software/)[AI Sales Assistant](https://www.capterra.com/ai-sales-assistant-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $500 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hero?[Manage this product listing](https://www.g2.com/products/vivun-inc-hero/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hero 5.0 (3) VS. [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $500 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3) Ease Of Use 5.0 (809) Value For Money 4.3 (3) Value For Money 4.9 (734) Customer Service 4.3 (3) Customer Service 5.0 (738) ## Hero alternatives [4.4 (18,813)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (7,004)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (151)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (6,123)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Hero Overview ### What company size and specific industries is Hero built for? Hero is designed for technology and software companies of any size, from small businesses to larger enterprises. It is built for organizations in the technology sector that need a solution suited to software-focused teams and workflows. Features and Usability ### What are the key features of Hero? Hero offers prioritization as its core feature, along with collaboration tools, content management, goal management, meeting management, performance management, and presentation tools. These features cover organizing work, managing content and goals, coordinating meetings, tracking performance, and creating presentations within one system. Integrations ### Which third-party tools and platforms does Hero integrate with? Hero integrates with 7 third-party tools and platforms, including sales and collaboration systems such as Agentforce Sales (formerly Salesforce Sales Cloud), Salesforce CRM Connector, Microsoft Teams, Slack, Gong, Chorus, and Microsoft Project Server Subscription Edition. Getting Started and Support ### What training and onboarding options does Hero offer? Hero provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for setup, feature review, and ongoing learning. Getting Started and Support ### What customer support options does Hero offer? Hero provides FAQ/Forum and Knowledge Base support channels. These self-service options help users find answers and troubleshoot common issues through written guidance and community discussion. No reviewer feedback is available to describe support response times, helpfulness, or common frustrations. ## Features AI summary Based on 2,485 AI Sales Assistant reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating sales enablement software: - **Contact Management** (**55%** of reviewers rated this feature as critical) - **Contact Database** (**58%**) - **Lead Management** (**52%**) Hero focuses on other sales enablement capabilities within its feature set. Its available tools are designed to support day-to-day sales work and team coordination, giving teams a way to manage activities, keep information organized, and maintain consistency across the sales process. Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Decision Making Makes informed choices based on available data and objectives Goal Management Allows employees to set and manage work or career related goals Meeting Management Manage the process of planning and scheduling meetings, including agenda creation Hero 9 features ### All Features - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Decision Making: Makes informed choices based on available data and objectives - Goal Management: Allows employees to set and manage work or career related goals - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Prioritization: Arrange tasks based on the level of priority or urgency - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 4.3 (3) Basic $500.00 Per User,Per Month Value for money 4.3 (3) 4.3 Based on 3 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Gong](https://www.capterra.com/p/157969/Gong-io/)[ Chorus](https://www.capterra.com/p/253713/Chorus/)[ Microsoft Project Server Subscription Edition](https://www.capterra.com/p/238840/Project-Server/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (3) 4.3 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User COO Entertainment ### "Excellent salesforce integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 30, 2023 Pros The number one thing was the streamlined integration with Salesforce which, frankly, made our staff much more likely to actually use Salesforce and not find another work around. Cons This is not a cheap product, which was ultimately why we gave up using it. I think if we had more time to learn all the different functions, we could have made a case that it isn't a single use case product, but we started using it during our busiest season and we were building the airplane why we flew, so to speak. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GC Glenn C. Sales Operations Manager Information Technology and Services ### "Great Product a Must Have for any Growing Software Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2019 Pros \-Significantly increased salesforce adoption across the organization -Significantly improved our Solution Engineers abide by sales processes -Provides great clean data for reports to management to make data driven decisions, increasing organizational alignment, particularly between Sales and Product/Engineering -Great training and support Cons The out of the box dashboards specifically for Lightning needed a little tweaking, but their professional services team took care of that for us. Wouldn't have even brought it up if you weren't required to put an answer in here. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TA Tamila A. Sales Operations Analyst Information Technology and Services ### "Excellent product and attentive support stuff!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2019 Our Presales processes have become more streamlined and efficient with the Hero app: we now can easily track team member requests, activities, product gaps, and top opportunities based on the tools provided by the app. In addition, as a Salesforce Admin, I appreciate how easy the setup is - I can change and update workflows and fields based on our team's requirements. Pros Hero by Vivun has helped us to streamline our presales processes along with providing excellent reporting metrics. We love how seamlessly it is integrated with our Salesforce instance - we have everything we need in one place. Their support team as very attentive and helpful - they are always there when you need help. Finally, they constantly improve the product with new updates and features based on the feedback and help you set all them up too! Cons We've had a great experience so far so I can't really think of anything at the moment. Their support team always makes sure you stay up to date with all new releases and updates. Their knowledge articles are easy to follow and they are very detailed in case you have need a quick answer on how to set or update something within the tool. Keep up a good work, team! Thank you for all the work you do! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.