Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Accept every way your customers want to pay with Square Payments. Get a free magstripe reader to swipe credit cards anywhere. Take chip cards and NFC payments with Square Reader for contactless and chip. With Square's credit card processing, you can accept all major cards and get deposits as fast as the next business day. We offer chargeback protection, fraud detection, account takeover protection, and more, so you can focus on your customers. Its free to sign up easy to set up.
Provider
Square
Located In
United States
Foundation
2009
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Documentation
Support
Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, Phone Support
From a one-person shop just starting out, to an enterprise scaling their operations, Square works for every type of business.
Content Source: Square Virtual Terminal
Green rating bars show the winning product based on the average rating and number of reviews.
Square Virtual Terminal Reviews
Pros
My overall experience has been great. I've only needed their customer service help once and they were awesome.
It's also great it ties into the ecosystem they have / reporting and does not feel like a disconnected or different experience when used in tandem with iOS / Square Terminal etc.
I like it and recommend it if you need to accept payments.
I can have access to my funds immediately for an additional fee, I can use it with my phone, they offered stock options when they first did an IPO, and I love the ease of use.
Cons
The worst part of Square Virtual Terminal is the Square part. Ive had horrible experience using Square in the past.
Square virtual terminal is one bright spot in an otherwise terrible program.
The lack of features, cost and general lack of worth.
And hate they changed their processing. Every company has processing fees though.
"Square Virtual Terminal"
Overall: I can create an invoice for a job, and take payment right there!! Comes in handy on the mobile app!
Pros: I can run a customers credit card via mobile app or online in a web browser! Just pull up an invoice and slect payment method!! EASY!!
Cons: Nothing... I've been using it for years, and with each new feature they add it does more and more for you!!
"The BEST"
Overall: Wonderful experience! I live this thing. I use it all the time and it’s the only thing I’ve ever used for my business. I’ve worked in the food industry for years before starting my own business and square is my favorite payment processing and terminal
Pros: The ease of use. I can be at home, at a market, at the studio and I can make seamless transactions anywhere with my cake business
Cons: No cons for the terminal itself. It’s not super expensive, but even if you’re just starting out they offer it on payment plans
"Square for us is a dare "
Overall: I have had a neutral experience with square, i had many problems that didn't meet our bussiness needs but they fixed everything and i returned everything and switched to paypal so i cant really complain to much
Pros: I liked their software easy to use and setup pos system and easy to program inventory and design
Cons: The hidden fees, expensive hardware, and non support for e-commerce solutions for online retail and non square customers. You must buy their expensive hardware and software monthly fees and maintenance fees and high transaction fees vs a standalone like paypal with no fees and all customers welcome
"My thoughts on Square Virtual Terminal "
Overall: While Square Virtual Terminal's transaction costs and customization choices may be better, it provides a flexible, secure, and user-friendly alternative for handling payments and business activities.
Pros: The fact that it has no monthly fees, makes it more affordable for small businesses or businesses just getting started.
Cons: The customer support is good Don't get me wrong, but it can be timely especially during peak hours.
"Great product, but needs work"
Overall: I really like the product, ease of use, and portability, however, the connection issues are really a deterrent. Regarding online payments, I think the product is great for an e-commerce store. However, when you're at an event, whether it's on secured wi-fi or mobile data, the connection is really flakey.
Pros: The product is very easy to use and the interface is user-friendly. Square makes it very easy to accept payments in multiple formats including the chip-reader, swipe attachment, and the terminal.
Cons: I am constantly having issues with the connection and the card reader not working. I know Square has an option to accept payments when offline, but I don't have confidence in accepting high-dollar payments with this feature. I've been to several events where multiple vendors around me are also facing the same issue.