# RefNow Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about RefNow Software - reviews, pricing plans, popular comparisons to other Reference Check products and more. Source: https://www.capterra.com/p/190447/RefNow --- # RefNow Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RefNow ## What is RefNow? RefNow allows companies to make smarter, more informed recruitment decisions by providing online employment reference reports. Founded in 2019 from its London Headquarters and now operating globally to serve large organisations, startups, charities and schools. Created out of a frustration with the time consuming referencing process, RefNow's mission is to free up peoples time from referencing with a user friendly platform offering user/team management, custom questions, and ID checks. ## What is RefNow used for? [Reference Check](https://www.capterra.com/reference-check-software/) Overall rating Based on 469 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price £12.99 One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## RefNow alternatives Highest Rated [4.9 (49)](https://www.capterra.com/p/183558/Vitay/reviews/) Starting price $699.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (125)](https://www.capterra.com/p/127883/VidCruiter/reviews/) Starting price $5000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (130)](https://www.capterra.com/p/141052/HR-Avatar-Pre-Employment-Tests/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.8 (18)](https://www.capterra.com/p/181402/Checkmate/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/190447/RefNow/alternatives/) ## FAQs about RefNow Overview ### What problems does RefNow solve? RefNow solves slow, manual reference checking by automating requests, reminders, tracking, and completion updates in one place. It reduces chasing referees, missed references, unclear forms, and fragmented recruitment admin. HR teams, recruiters, hiring managers, and compliance-focused organizations benefit most from faster hiring decisions and cleaner, more reliable reference workflows. Answer based on 399 reviews Overview ### Which roles and teams benefit most from RefNow? RefNow is most used by care and support teams, including support workers, carers, care assistants, and nurses, who need fast, secure employment reference requests. Education staff such as lecturers, teachers, and headteachers use it to verify candidates efficiently, while managers, directors, and CEOs rely on it to streamline hiring and reduce administrative delays. Answer based on 468 reviews Overview ### What company size and industries is RefNow built for? RefNow serves HR teams and is built mainly for small businesses, which make up 66% of reviewers, with the strongest use in Hospital & Health Care at 26%. It also fits enterprises at 21% and midsize firms at 13%, especially in Health, Wellness and Fitness and Education Management, for reference checks. Answer based on 468 reviews Features and Usability ### What are the key features of RefNow? RefNow includes core HR management and offboarding features, centered on reference checking and reference request automation. Reviewers most often mention customizable questionnaires and forms, automated email and SMS reminders, real-time reference tracking and status updates, plus reporting tools that give clear candidate and referee progress visibility. Answer based on 288 reviews Integrations ### Which third-party tools and platforms does RefNow integrate with? RefNow integrates with over 50 third-party tools and platforms, including BambooHR, Ashby, Avature, Bullhorn ATS & CRM, Greenhouse, Cornerstone, Factorial, and GuideCom HR Suite. Its catalog also includes AFAS Software, Breezy, CareerPlug, Carerix, Connexys Recruiting Software, Eploy, Flatchr, Fountain, HR WORKS, HR4YOU, and Heyrecruit. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does RefNow offer? RefNow provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online training support guided setup, webinars offer scheduled group learning, documentation provides written reference material, and videos allow self-paced review of key features and steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does RefNow offer, and how do users rate the experience? RefNow offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representative support, and chat. Users generally describe support as quick, responsive, caring, and helpful, with clear guidance and easy communication. A few reviewers suggest service could improve, including faster direct phone access in urgent situations. Answer based on 32 reviews Features and Usability ### How easy is it to manage references with RefNow? RefNow makes reference collection quick and straightforward for candidates, HR teams, and hiring managers. The platform handles requests, reminders, and form completion with little back-and-forth, though some users want more flexibility for freelance, private, or character references, clearer visibility into who sees responses, and easier editing or deletion. Answer based on 171 reviews Features and Usability ### Is RefNow easy to use day to day? RefNow offers a simple, low-stress user experience with clear forms, mobile-friendly access, and helpful validation during data entry. Many candidates and HR users find the site quick to navigate, but some mention slow loading, limited ability to go back and edit fields, and occasional concerns about autosave or support response times. Answer based on 54 reviews ## Who uses RefNow? Based on Capterra reviews from the past 2 years Company size Based on 180 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 180 reviews Health & Medical 36% Health & Medical 36% Administrative 14% Education & Learning 9% Sales & Business Development 4% Others 36% Top industries Based on 180 reviews Hospital & Health Care 49% Health, Wellness and Fitness 25% Education Management 11% Child Day Care Services 8% Other 7% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reference Request Automation 4.7 (278) 71.22% of 278 reviewers that rated this feature as important or highly important Reference request automation streamlines the process, letting you request and submit references quickly and easily. Reviewers appreciate the time-saving, stress-free experience, noting the system is straightforward, efficient, and user-friendly for both referees and administrators. Email/Online 4.7 (261) 70.88% of 261 reviewers that rated this feature as important or highly important You get seamless email and online access, making communication and information sharing straightforward. Reviewers indicate this aspect is easy to use, professional, and efficient for tracking, feedback, and managing requests directly from their inbox. Mobile Access 4.7 (261) 65.90% of 261 reviewers that rated this feature as important or highly important With mobile access, you can conveniently use RefNow anywhere and anytime on your phone. Reviewers appreciate the flexibility, ease of use, and compatibility with various devices, saying it makes the process practical and accessible for people on the go. Reminders 4.7 (182) 62.64% of 182 reviewers that rated this feature as important or highly important Reminders help you stay on top of tasks and deadlines. Some reviewers find the reminder system effective and timely, ensuring nothing is missed, while others mention that reminders can sometimes feel too frequent or come too soon after initial requests. Alerts/Notifications 4.6 (102) 66.67% of 102 reviewers that rated this feature as important or highly important RefNow offers prompt alerts and notifications to keep you updated on important events. Users think these notifications are reliable, timely, and helpful for staying informed about progress, reminders, and any changes that require immediate attention. Reporting/Analytics 4.5 (164) 61.59% of 164 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data RefNow 30 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities RefNow offers prompt alerts and notifications to keep you updated on important events. Users think these notifications are reliable, timely, and helpful for staying informed about progress, reminders, and any changes that require immediate attention. Application programming interface that allows for integration with other systems/databases Find and manage potential candidates and their applications and resumes through the recruiting life cycle Researching and validating a person's criminal, educational, job or financial records Ability to request multiple references in the same batch Assign a qualitative score to a candidate Track and manage adherence to policies for any service, product, process, or supplier Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Reminders sent via email You get seamless email and online access, making communication and information sharing straightforward. Reviewers indicate this aspect is easy to use, professional, and efficient for tracking, feedback, and managing requests directly from their inbox. Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service With mobile access, you can conveniently use RefNow anywhere and anytime on your phone. Reviewers appreciate the flexibility, ease of use, and compatibility with various devices, saying it makes the process practical and accessible for people on the go. Notifications that are delivered to users as soon as an event occurs Tools to find, assess, and hire suitable candidates for a job within an organization Process used by hiring managers to get more information about a candidate by contacting previous employers Reference request automation streamlines the process, letting you request and submit references quickly and easily. Reviewers appreciate the time-saving, stress-free experience, noting the system is straightforward, efficient, and user-friendly for both referees and administrators. Log and store the source of contacts/leads Reminders help you stay on top of tasks and deadlines. Some reviewers find the reminder system effective and timely, ensuring nothing is missed, while others mention that reminders can sometimes feel too frequent or come too soon after initial requests. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Track the status over time for a request, process, asset, or transaction Create and manage surveys Repository of pre-built questionnaires that can be used as is Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Features 4.7 (469) 4.7 Based on 469 reviews ## Pricing Value for money 4.6 (382) Free Trial Free Version Basic £12.99 One Time Value for money 4.6 (382) 4.6 Based on 382 reviews ## Integrations [ BambooHR](https://www.capterra.com/p/110968/BambooHR/)[ Paylocity](https://www.capterra.com/p/86714/WebPay/)[ Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)[ Breezy](https://www.capterra.com/p/141702/Breezy-HR/)[ Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)[ JobDiva](https://www.capterra.com/p/129831/JobDiva/)[ Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) ## Support, customer service and training options Customer Service 4.6 (398) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (398) 4.6 Based on 398 reviews ## User reviews Overall rating 4.7 Based on 469 reviews Filter by rating 5(356) 4(93) 3(19) 2(0) 1(1) Mentioned topic Sorted by most recent AO Ayobami O. i dont know Accounting ### "What I liked most about RefNow was how quick and straight" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 June 23, 2026 Pros What I liked most about RefNow was how quick and straightforward the process was. It was easy to use, simple to follow, and made providing reference information much more efficient. I also appreciated receiving clear instructions and updates throughout the process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MF Marco F. Support worker Health, Wellness and Fitness ### "Learning Curve Security Information Management Questionnaire Design Email Reference Requests Form Completion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2025 Learning Curve Security Information Management Questionnaire Design Email Reference Requests Form Completion Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TD Tongai D. Children residential support worker Hospital & Health Care ### "Refnow magic" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 15, 2025 Very good software, desktop, laptop and mobile devices user friendly. It runs smoothly without any hiccups. Pros User friendly design and short straight to the point. Highly recommended even good for beginners. Superb. Cons Nothing at all this far, if they can reduce the number of referees needed. Though it’s good software as it is mobile user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Mary D. K. Community Based Services Alternative Medicine ### "Attention To Details Matters" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 August 26, 2025 The required fields were easily understood. When an error was corrected the amended information was confirmed to be complete for the candidate. Correcting a mistake helped me to make note, and correct one other detail. Pros The professional references portion gives a thorough overview of qualities that employers would want to be informed about. Cons The detail of identifying your present job title was redundant. However, when a human resource employee needs to speak with a referenced person, this is a quick referent. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Joseph M. Support worker Hospital & Health Care ### "Top Notch Referencing App " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 June 15, 2025 This is a revolutionary app easy to use and fast in sending references. It will make recruitment for staff quite easy and flawless Pros This is an easy to use app that has made filling for reference fast and convenient. Employers will be able to speed up their recruitment exercises while job seekers will be able to be screened faster Cons I honestly didn't find anything that I could say was least likeable. This up is unlike anything that I have used before Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HW Holly W. Self employment Fine Art ### "Current review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 13, 2025 A very quick and positive experience, didn’t feel confused once. Extremely easy to navigate and type my information in. Pros Very easy to use and follow for someone who struggles with technology. Liked how simple the layout was. Cons Doesn’t save all of my inputted data for one of my references. Also had a slight bit of trouble when I wanted to go back to a previous page. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MJ Mbai Junior E. Management Food & Beverages ### "Clyde's RefNow Feedback " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2025 Brilliant. It was very easy to use and also very precise which i enjoyed very much. I will highly recommend it to a friend Pros Very direct, clear and precise. I like the questions asked and also the structure of it. I also like that it was done in stages Cons Nothing. I don't have anything least desirable about it. I genuinely enjoyed the service. It was done in segments which helped Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SO Samuel O. Healthcare assistant Hospital & Health Care ### "I enjoyed using RefNow" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 10, 2025 RefNow is a great product for its purpose. Easy to understand, easy to read and easy to navigate. Great overall Pros It is straightforward and pretty easy to understand and also easy to navigate different parts of the site. Cons The boxes to fill are a bit much. I had to input too many details repeatedly, I think after filling like date of birth, it shouldn’t ask me again. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BG Brett G. Childcare Provider Child Day Care Services ### "Review! BG 6/7/2025" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 8, 2025 It was good! It was mostly easy to navigate and when I did enter an email wrong it understood and let me know. Overall great website. Pros Super easy to navigate the website. I was able to get all my references in, and they include an other section in the event that their options don't accurately describe your reference. Cons It did stop me at some points but that was usually only when I entered something wrong or not in the correct format. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Moradeyo Afolabi O. Facilities Team Lead Hospital & Health Care ### "Thumbs up guys" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2025 Satisfactory as it is very simple to fill and straight forward. You can hardly make any mistakes while filling out the form Pros Pop messages which indicate if there is an error or not. This aids in filling out the form without error Cons Nothing that I can think of for now. RefNow is very straight forward and assist applicant in filling out accurately Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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