--- title: "Nookal Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Nookal the right Medical Practice Management solution for you? Explore 90 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/190479/Nookal/reviews/" page_type: "reviews" language: "en" --- Nookal 4.5 (90) [View alternatives](https://www.capterra.com/p/190479/Nookal/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Nookal Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews PJ W DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Easy enough to navigate for first time users.“ September 16, 2025 PJ W DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “No client portal for checking bookings which is particularly cumbersome for group classes.“ September 16, 2025 LJ Larni J Practice ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “Different accessibility for admin, practitioners and management is a great feature.“ October 4, 2023 HM Holly M Practice ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “not being able to add multiple fee options for the same item # in classes is a bit of a pain particularly when we run Hydrotherapy in a group and have 45 minute and 30 minute options. when emailing a third party invoice (at the time the invoice is generated), it doesn't automatically tick sent in the accounts screen, this function would be ideal.“ December 12, 2021 LJ Larni J Practice ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “The program is easy to book multiple appointments and classes. “ October 4, 2023 JW Jesse W PhysiotherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The inability for users to receive direct communication/confirmation regarding patient cancellations or enquiries to their email or phone number.“ December 1, 2021 JT Jonathan T Consultant CardiologistMedical Practice, Self-employedUsed the software for: 1-2 years. “Nookal has allowed me to go paperless in terms of clinical notes, invoicing, appointments and allows my secretary to work remotely saving on office bills“ December 3, 2021 JH Jess H PhysiotherapistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Unreliability of software - some bugs infrequently causing data (clinical notes and letters) to go missing.“ December 1, 2021 ## Showing most helpful reviews Showing 1-25 of 90 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle T. director & senior physiotherapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happy Steps experience of Nookal: nothing short of amazing" January 2, 2022 5.0 Nookal is a very easy to use practice management software, we highly recommend it. Pros Happy Steps is a fairly new Allied Health company. Going back to how you first started your journey for your company, it can be quite daunting to set up. We love how user friendly Nookal was, guiding us through our set up, with cute jellybean mascots which is a bonus! We also absolutely love the seamless integration of Nookal with other softwares e.g. Medicare/DVA, private health insurances via Hicaps Go & Medipass, Physitrack; invoicing templates; integration of outcome measures & online booking button link. Cons Nookal's calendar was slightly confusing for us to try to grasp initially with 2 users on setting up available time slots vs , however we managed to overcome this with the help guide on Nookal set up page. Reason for choosing Nookal Nookal's cute jellybean mascots and user friendly interface Review Source Response from Nookal January 25, 2022 Hi there, Michelle, we are so happy to have you onboard and really do appreciate you taking the time to leave us such a positive review. We love that you enjoy Nookal's jellybean mascots, we think they add to the fun side of our website. Finally, we are thrilled you would recommend us and we thank you for choosing Nookal. LJ Larni J. Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great booking and practice management software for physiotherapists" October 4, 2023 5.0 Overall really enjoy using the software. Easy to learn, simple training videos and accessible online. Pros Nookal are always doing small updates based on feedback from users. The program is easy to book multiple appointments and classes. Different accessibility for admin, practitioners and management is a great feature. Cloud-based software so accessible online for practitioners to view their schedule out of the office. Can view the schedule multiple different ways which is great for planning purposes. Cons Accounts: The accounts section is not as simple as other programs I've used. Reports: The reports section doesn't have a true PVA measure (e.g. number of treatments each individual new patient has). It would be helpful if you could pull a report based on new patients per provider for a particular timeframe to see how many visits patients typically have). Changing provider schedules: Selecting the start and end times is frustrating as you can't type the time and have to slowly scroll past all of the times from 12:00am by 5 min increments. Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Review Source Response from Nookal October 10, 2023 Thanks for the review Larni! We really appreciate it. :) lC lucy C. Acupuncturist / Owner Alternative Medicine Used the software for: 6-12 months ### "Nookal review" December 19, 2021 3.0 easy to use Pros It is very user friendly and has a few features that other programs don't have. Cons Missing features such as; with online bookings Nookal is not able to use a buffer between each booking. Online bookings would be a great advantage to a sole practitioner but without the buffer time between appointments I can't turn on the online booking function as I wouldn't have time to take payments and clean the room. I have asked several times during the past twelve months. I have also asked for a few other features and i am thinking of changing to another program however whilst other programs would allow me to do online bookings with a buffer they are missing some of the functions Nookal offers Reason for choosing Nookal I liked the ease of use, particularly booking appointments Review Source Response from Nookal December 24, 2021 Hi Lucy, Thanks for the great feedback - it's all greatly appreciated. Plus, we've got a solution for buffering coming in our next version of Online Bookings to be released in 2022. (We're adding the option to Hide the Duration of the Appointment from the Client, so you'll be able to allow for that extra time at the end of the session.) HM Holly M. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Allied health Practice Manager review" December 12, 2021 5.0 The benefits that we have found is that everything with the client can be stored in the one place and all clinical notes are accessible for all practitioners to keep up to date with their clients progress, particularly when they are seeing multiple therapists across varying disciplines. Nookal has made it a lot easier, across the board for us to operate more efficiently. It is user friendly and relatively easy to navigate once you understand it. it has made our accounting processes alot smoother and easier to keep on top of. Pros I like how yo u can customize the diary, change the columns etc. It makes it easier to get a total picture of the day from a management perspective. The ability to add and customize user permissions is also very handy, although being able to set a permission for being able to rebook clients would make a great addition. I love how you can customize your own clinical note templates, this can be designed to suit the user and it definitely made our transition from paper notes to online a lot more smooth. Cons I would like to have a flag system. meaning that when an appointment is booked and the clients details are opened, we could flag (and get a pop up window) if a letter is due such as an EPC initial or final or a DVA end of cycle letter. - not being able to add multiple fee options for the same item # in classes is a bit of a pain particularly when we run Hydrotherapy in a group and have 45 minute and 30 minute options. - when emailing a third party invoice (at the time the invoice is generated), it doesn't automatically tick sent in the accounts screen, this function would be ideal. - being able to track letters and reports would also be fantastic for auditing purposes, if there was a tick box on the case screen or maybe a merge field that was able to be added into certain clinical note templates, then making this trackable via a report would be awesome. Reason for choosing Nookal Nookal integrated with more programs and offered billing to DVA and Medicare where others did not. The price and functions that Nookal offered were more what we were after as a multidisciplinary practice. Review Source Response from Nookal December 24, 2021 Thanks for your positive review, Holly! It is super appreciated by myself and the Nookal team. Thank you for all your feedback as well. I've noted these and can confirm that we are definitely looking at automating invoice tracking i.e. which have been sent and not sent in the future. If you have any additional feedback, give us a shout at support@nookal.com :-). JJ Jessarna J. Speech Pathologist Medical Practice Used the software for: 2+ years ### "Nookal Makes Organisation Easier" December 2, 2021 4.0 Once templates are set up for everything it saves a lot of time. Diary management and booking clients is very easy as well. Having different colour options helps to visually see your week. Pros This product is easy to use once you have learnt the basics. Features that I especially like include: -Options for appointments, events and notes and features such as reoccurring apps/ events and different colours -Creating clinical note templates -Being able to copy previous notes across to a new note -Ease of adding clients to a waiting list -Ease of adding clients into the system -Having a monthly view of dates and being able to change week by week with the arrows. -Being able to set times in diaries -Client accounts and invoicing is quick and easy to use Cons 1) Using additional features (such as creating templates for GP letters, learning how to claim through Medicare; different reporting functions) requires more time to sit down and work out how to use them. Having video tutorials in a 'library' would save a lot of time and confusion. 2) I think some more improvement on the flexibility of creating and adapting templates for GP letters and in-system settings would be beneficial. For example, when I am sending an invoice, the only option is to have it sent to the client as e.g. Mr Smith.... I work with children and so I would like to be able to change the addressee to the name of their parent/ carer. 3) I cannot see a history of in-system communication e.g. invoices that have been sent, reminder emails etc. 4) I find the document storage function on Nookal a bit clunky to use and so I have opted for an external storage platform. 5) Nookal and Xero do not communicate properly.... if I mark an invoice off as paid in Nookal, I still have to go into Xero and reconcile. 6) Having the option to add in NDIS plan dates and reminders for when reports are due would be a great option. 7) I am unable to drag an event across to different days.. only within the same day. This takes a lot of extra time deleting and adding new events. Reason for choosing Nookal Familiarity from previous workplaces; the use of different colours for appointments, events and notes; the wait list function. Review Source Response from Nookal December 23, 2021 Thank you for your wonderful feedback Jessarna - it's appreciated. We are always looking to improve features in future versions of the app, and we'll certainly be sure to make it the best we can for you. AM Abbey M. Occupational Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Nookal review- Allied Health practice " January 21, 2022 4.0 We have only recently begun with Nookal so are getting used to the change of a new system. We have found this has been more quick and efficient for invoicing and payments however finding scheduling is now taking up more time. As a clinician, it has been a easy change however I have found it harder to create appointments and invoices. Pros The transition to Nookal has been easy for our company due to its easy to read format, ability to create templates applicable to our setting and clear headings for ease of access when locating appropriate information. I also like the range of colours, ability to see my own and co-workers schedules. Creating a customisable templates for notes that suits our setting has been a big plus as tick boxes etc have made it easier to time manage notes as a clinician. Invoicing and payments are quick and efficient. Cons A feature I would like to see Nookal have is ability to attach written or scanned documents to templated online notes. This means notes are kept with the same date and is handy for auditing purposes. When creating a series of appointments if you need to amend or change you need to change the appointments individually. Scheduling has been more difficult. Review Source Response from Nookal January 25, 2022 Hi Abbey, thanks for the great review, we appreciate your feedback. We're always looking to improve, so we'll be sure to look into scanned clinical notes. nS natalie S. Physio Health, Wellness and Fitness Used the software for: 2+ years ### "Nookal is great" December 2, 2021 4.0 Okay. Pros The diary, appt colour coding, changing appt length of time, the reporting / analysing. The help that is available. The report and letter writing. Ease of sending letters, messages and invoices. Cons There is no way to send a quote for example sleep system and list out items. Each quote being different to the other. I would like to keep a document ie list of NDIS equipment that can be up-dated easily. I have tried keeping in documents but becomes lost in other letters. The Action Plan is limiting and I dislike it is placed at the top of notes. Would be much better placed in notes when it was written. Integrating 2 client notes. Previously I have lost notes. Reason for choosing Nookal The cost Review Source Response from Nookal December 23, 2021 Hi Natalie, thanks for sharing your experience with Nookal. The development team has developed a quoting system, which is due for release in 2022. Regarding equipment, we have also developed a "Resources" function to manage rooms and equipment in your practice, which you may also find useful. This is also due for release in 2022. BW Bree W. Marketing and Partnerships Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Loving Nookal" December 14, 2021 5.0 Great product. We are very happy we moved over to Nookal. Pros Medicare billing is great. The system is very user friendly. and the help desk/online support is awesome. Cons As a provider of the Medicare/DVA rebate system - It would be ideal if the diary showed the amount of appointments the patient has used in the year, not just how many they have left on their current EPC/D904. But this has been suggested to Nookal and they are working on it. Alternatives considered [coreplus](https://www.capterra.com/p/111553/coreplus/) Reason for choosing Nookal Suited our business structure better Review Source Response from Nookal December 24, 2021 Hi Bree, thank you so much for your time to leave us such a glowing review. We really appreciate it. TJ Teira J. Clinic Manager Health, Wellness and Fitness Used the software for: 2+ years ### "I love using Nookal " December 2, 2021 5.0 Nookal is just easy to use. Its essential software in our practice and ticks all the boxes to run a busy Private Practice effectively. There is always someone help you out if you need it and also willing to take suggestions on for further development. Pros I love that it is very specific for our industry and integrates really well with MYOB/Xero to make accounting easier. Cons There really isn't anything that I can find to complain about with Nookal. At times, you need to work around things, but that is really just about becoming more familiar with the software. Reason for choosing Nookal Suited our needs best Review Source Response from Nookal December 17, 2021 Hi Teira, thanks so much for taking the time to provide us with such an excellent review! We love to hear that our customers are happy and we'll ensure that we increase Nookal functionality and useabilty in 2022. VR Verified Reviewer Exercise Physiologist Health, Wellness and Fitness Used the software for: 2+ years ### "Great software!" December 2, 2021 4.0 I've enjoyed the software and will continue to use in the future. Pros Nookal is a user friendly management system. Easily use of patient management with quick access to all necessary information. The ability to incorporate custom letters and outcome measurements is elite. Cons SMS responding - would like to see this recognise responses and change appointment status. Review Source Response from Nookal December 17, 2021 Hi there, We're so happy to hear you're loving Nookal. I totally agree with you on the SMS responses, this would be an incredibly useful feature. Thank you for taking the time to write us a review, your suggestions help us to continue to improve. CP Chris P. Osteopath Health, Wellness and Fitness Used the software for: 2+ years ### "Cost Effective and Efficient Practice Management Software" December 1, 2021 5.0 Working with Nookal is cost effective and frees up a lot of time Pros ease of integration with ACC, which is essential for work. Cons inability to switch off the multi paractice and multi disciplinary aspects. You have to live with that. It's still may less than some other packages have. Reason for choosing Nookal recommended from colleagues who were already using it Review Source Response from Nookal December 17, 2021 Hi Chris, thanks for leaving us such a great review, it is very much appreciated and we're glad you're enjoying the Nookal experience! ND Nick D. National Support Manager Hospital & Health Care Used the software for: 1-2 years ### "Nookal - It has all that you need" December 1, 2021 5.0 Fantastic, an excellent team to deal with and they provide great support. User friendly program that does everything that you need Pros Really easy to use and train staff. The diary and billing side of things are really straight forward with clinicians and admin easily learning how it all works. Easy to navigate and run reports for data analysis. Excellent support team and the best Help feature I have seen for a program. Cons Honestly I cant think of any negatives. I have used a lot of practice management programs and Nookal is hands down the best system I have used. It is an all rounder Review Source Response from Nookal December 13, 2021 Thanks for your amazingly kind words Nick, we genuinely appreciate you taking the time to leave us your review. SM Simone M. Director/Physiotherapist Medical Practice Used the software for: 2+ years ### "Nookal for Physio's and anyone else really" December 1, 2021 5.0 Excellent response to queries, continunous improvement of the nookal platform Pros Very intuitive, easy to use, can use desktop/tablet/phone Cons Integrating other systems can be challenging ie set up physitrack Reason for choosing Nookal More physio friendly Review Source Response from Nookal December 13, 2021 Thanks for taking the time to leave us a review Simone - it's greatly appreciated. DM David M. Podiatrist Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use. Full features and integration " January 14, 2022 5.0 Great Pros Easy to use. Cloud based and no down time Cons Needs better interface for iOS as being cloud I want to use from my phone at time. Also printing big with ios Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Medicare billing Review Source Response from Nookal January 25, 2022 Hi David, thanks so much for taking the time to leave such a great review. In regards to your concerns with the Mobile App we are working hard this year to improve this so your feedback is greatly appreciated. RN Ruth N. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use CRM" December 2, 2021 5.0 We trialed quite a few this was the best Help desk is amazing Pros The ability to book classes and the help desk Cons No being able to select 45 min appoints Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing Nookal Class function Review Source Response from Nookal December 17, 2021 Hi Ruth, thanks for the glowing review - it's very much appreciated. I would most certainly love to hear more about your 45 min appointment query. Please feel free to contact me or support@nookal.com and we'll discuss it further with you. JW Jeremy W. physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Great practice management software" December 1, 2021 5.0 Excellent Pros Ease of use, intuitive, customisable and constantly improving Cons The mobile and app utility is poor. Slow to open PDF exercise programs saved in client files. Reason for choosing Nookal Cloud based, customisable, body charts, good reports. Review Source Response from Nookal December 17, 2021 Hi Jeremy, thanks for leaving us such a fantastic review - it means a lot! Going forward one of our main goals is to improve the mobile/app experience so please keep your eyes peeled for these changes in the new year. DH Daniel H. Physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use for physio practice" December 2, 2021 5.0 Good program. Reasonably intuitative. Quick to learn Pros Very easy to quickly book appointments and take payments. Notes section allows easy customisation for common formats. Cons Improved body charts would be beneficial - i.e a close up of upper limb / lower limb More objective measures i.e. for low back Review Source Response from Nookal December 22, 2021 Hi Daniel, thanks for your feedback. We are glad you are enjoying Nookal. We have improvements in the pipeline that will include a wider range of body charts. FG Felicity G. Mental Health Social Worker Health, Wellness and Fitness Used the software for: 1-2 years ### "Mental Health Not Medical - Improves me as an Administrator" December 2, 2021 4.0 Has helped me grow my business without finances overwhelming me or taking up too much of my time Pros Client records management is not my strongest point - wonderfully easy to keep client records and clinical notes up to date Cons Like many systems - takes some time to understand the features Reason for choosing Nookal Price, ease of use, best fit for sole practioner Review Source Response from Nookal December 23, 2021 Hi Felicity, thanks for your feedback. That's great to hear Nookal is meeting your needs as a sole practitioner. SW Scott W. Podiatrist Health, Wellness and Fitness Used the software for: 2+ years ### "A great practise management for health business" December 5, 2021 5.0 Pros Integration with xero and tyro Easy to use patient notes Detailed accounting information Cons The mobile/app version of nookal could use some work Review Source Response from Nookal December 23, 2021 Thanks for the fabulous feedback Scott! We are thrilled that you are so happy with the integrations on offer to you. In regards to your comments about the Mobile App, we agree with you and we are working hard on making some improvements in 2022. JH Jess H. Physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Effective and efficient practice management " December 1, 2021 5.0 Excellent software overall. Changing providers would now be like trying to switch from apple to android. Pros Ability to view multiple clinic locations, ability to send letters within the program. Simplicity of note taking. Cons Unreliability of software - some bugs infrequently causing data (clinical notes and letters) to go missing. Inability to edit notes once complete Review Source Response from Nookal December 17, 2021 Hi Jess, many thanks for your top-notch review. We're delighted to find that you're enjoying Nookal! RP Ruwan P. Accountant Hospital & Health Care Used the software for: 1-2 years ### "Review of my Experience" December 1, 2021 4.0 Good Pros Easy to use and scheduling appointments and Dr s diary Cons fewer options to add referral and tracking of appointments number for medicare reimbursements Review Source Response from Nookal December 13, 2021 Thanks for your review Ruwan, we greatly appreciate you taking the time to leave us your kind words. I welcome you to let me (or support@nookal.com) know more about your ideal referral and tracking system for Medicare, and we'll be happy to see where we can assist further. PB Phoebe B. Physiotherapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Nookal for physiotherapy practice small or big " December 6, 2021 5.0 Great. Pros Online manual that has step by step guides for setting up a practice and other soft ware Cons A bit difficult to make multiple group class purchase where the client needs individualized receipts for private health. Reason for choosing Nookal Price, ease of use and online manual access for setup adn trouble shoot Review Source Response from Nookal December 23, 2021 Thanks, Phoebe! We really appreciate this review and are delighted that you are enjoying Nookal. I have also noted your feedback for the future. KQ Kelly Q. Manager, Positive Behaviour Support Services Hospital & Health Care Used the software for: 6-12 months ### "Nookal Review" December 22, 2021 5.0 With the above exceptions, Nookal as met out needs and is relatively easy to use. Pros I find the scheduling, planning and invoicing Cons I wish there was functionality to book two practitioners to an appointment I wish there was capacity to limit booking to line items only that have budget allocated Review Source Response from Nookal January 25, 2022 Thanks so much Kelly, we really do appreciate your positive review! Here at Nookal we take on board any feedback and we are always looking at ways we can improve so we appreciate you sharing it with us. PS Paula S. Allied Health Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "Phone app is terrible" December 6, 2021 3.0 Pros I like that the program doesn't need specific software to work and can be accessed online anywhere via any device. Cons The mobile app is very clunky, not user intuitive, and lacks several features. This needs to be improved. It is also very frustrating that recurring appointments cannot be easily moved in bulk (they need to be cancelled and then re-booked at there new time) Review Source Response from Nookal December 23, 2021 Thanks for your review, Paula. We appreciate you letting us know and are happy to confirm that updates to the mobile app are a big focus for us in 2022. JH Justin H. Physiotherapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Physios review of software usage " December 2, 2021 4.0 Pretty adequate and reasonable for its use to achieve functional outcomes Pros They had clear and easy, central access to patients and clients folders. Continuity of notes Cons Lack of some patient notes esp recent discharges or GP clinic visits etc Review Source Response from Nookal December 17, 2021 Hi Justin, Thank you for your feedback. You can create your own Clinical Notes and Letter Templates for these Discharges or GP visits with our step by step guides. https://www.nookal.com/help/creating-letter-templates https://www.nookal.com/help/creating-clinical-note-templates We are looking to improve the user experience in the future, and would like to invite any recommendations you have for future versions of the Software. If you have ideas or suggestions to help us improve the user experience, please send them in any time to support@nookal.com Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.