# Page 2 | Nookal Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Nookal the right Mental Health solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190479/Nookal/reviews --- Nookal 4.6 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Nookal ## Showing most helpful reviews Showing 26-50 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PJ W. Director Hospital & Health Care Used the software for: 2+ years ### "Don't Use For Classes" September 16, 2025 2.0 We have been with Nookal for over 6 years. They have been promising us a client portal all year for release in September. September is here and of course we are now being palmed off. We feel cheated and lied to and the customer service is woeful. Our last email was sent a week ago and we have not received any response. Pros A range of useful integrations. Easy enough to navigate for first time users. Online booking has improved in the last few years. Cons No client portal for checking bookings which is particularly cumbersome for group classes. Really not designed for anything but 1:1 appointments. Review Source Response from Nookal September 22, 2025 Thank you for your feedback and for being with us for over six years. We truly appreciate your support. We completely understand your frustration regarding the client portal. It’s taking us a little longer than expected to ensure quality, but we're pleased to inform you that we're in the final stages of rolling out a beta testing group for this feature - we wish to make sure it meets the high standards we are committed to providing you with. We also appreciate your patience and look forward to providing you with the best experience possible. VR Verified Reviewer Recruiter Accounting Used the software for: Less than 6 months ### "Great product love to use it " December 4, 2025 5.0 Pros Really enjoying this product—easy to use, reliable, and surprisingly helpful every single day.Truly! Cons I’ve been using this product without a single issue—smooth, dependable, and consistently enjoyableok Review Source Response from Nookal December 24, 2025 Thank you for the amazing review - it's greatly appreciated, and we hope you'll enjoy using Nookal for years to come. :) HL Hester L. Musculoskeletal physiotherapist Hospital & Health Care Used the software for: 1-2 years ### "Solid overall performance for Physio sole practice" December 2, 2021 5.0 On the whole, this is the best practice management software that I have tried that meets my needs Pros Layout is clear; features are great - integrates with Physitrack and Xero. Note taking capabilities the best of those (other practice management software programs) I’ve tried (and I tried a few!). Saves me an awful lot of admin time. Intuitive, user-friendly interface. Cons Would like to see more options for note-taking in terms of modifying fonts, font size, or the ability to add coloured flags, to highlight important bits of information. Alternatives considered [Zanda](https://www.capterra.com/p/180530/Power-Diary/)[coreplus](https://www.capterra.com/p/111553/coreplus/) Reason for choosing Nookal Preferred the features on Nookal even though wasn’t the cheapest Switched from [WeekCal](https://www.capterra.com/p/219441/WeekCal/)[coreplus](https://www.capterra.com/p/111553/coreplus/) needed proper practice management software, not just a diary - was taking too much admin time trying to do everything manually or misplacing patients’ notes! Review Source Response from Nookal December 17, 2021 Hi Hester! Thank you for your lovely and considered review. We're so glad that you love Nookal and appreciate you taking the time to let us know. We also love user feedback, so happy to take any suggestions that you may have on board. RB Rob B. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Nookal has helped my business" January 15, 2022 5.0 I have used it for the last 4 years and found it has assisted me in streamlining my business and has helped me to grow. Could never go back to paper notes ever again. Pros It is very easy to use and reasonably 'idiot-proof'. New staff are quickly able to navigate their way around. It has good integrations with other software platforms. Cons Some of the reporting could be improved to be able to customise the output of information to what I want to monitor as a business owner Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing Nookal Chose Nookal over Cliniko as at the time you could not separate injuries and their third-party claims Review Source Response from Nookal January 25, 2022 Hi Rob, thanks heaps for the positive review, we are thrilled that you are so happy with Nookal. We are always looking at ways to improve so we will certainly take on board the comments regarding reporting. If at any stage you require assistance in using Nookal please do contact us via email at support@nookal.com JW James W. Exercise Physiologist Hospital & Health Care Used the software for: 2+ years ### "Experienced user" December 2, 2021 4.0 Overall brilliant so far. There are a few small gripes but it’s better than nearly every other software I’ve tried. Pros The vast majority of its features are extremely useful and I’m always pleasantly surprised to find something useful in there I didn’t even know I needed until I did, and then it just happened to already be there. Cons The forms need a lot of work, the ability to add or create fields on the forms that a “pushable” to a client intake tablet is nearly impossible. Makes it hard to get anything other than basic contact info. It would be good to be able to push multiple different forms with editable fields without having to invest in a third party software. Reason for choosing Nookal It did more for me and my practice and has consistently kept up with or surpassed the competition. Review Source Response from Nookal December 23, 2021 Hi James, thanks for taking the time to give us your feedback. We will most be improving our forms further. We have an overhaul of this area in the pipeline and plan to start development next year. bK ben K. Physiotherapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Good but not great (yet)" December 2, 2021 4.0 Nookal has been a large improvement from our previous practice management software. There are a number of really good features, however there are some things that need a little tweaking that would make the overall use significantly easier for both administrators and therapists. Pros Treatment notes are very easy to write. This saves therapists a large amount of time. Multiple clinics with tabs makes looking across clinics very easy. Cons Updating current therapist diaries has become very annoying. You can no longer edit a current timetable and have it begin from a certain date, as it automatically goes live from the date you input it on. This was not the case previously. This makes changing rosters troublesome and very annoying. The paste feature should not push everything above it upwards. Very annoying when completing treatment notes, pasting something, then having the line above move up to continue on with the paragraphgearlier. Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Review Source Response from Nookal December 22, 2021 Hi Ben, thank you for your great review and feedback. Our development team take all user feedback on board when planning upgrades, so thank you for taking the time to share your personal experience. CL Coral L. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great program for reception based businesses " January 14, 2022 5.0 Loved using it! Has been one of the most easy program to learn and use in my career Pros Ease of use Easy to customise Help desk was great on the couple of times I had to use it Cons Would like to see notification to clients if running late Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Nookal More options Ease of use Review Source Response from Nookal January 25, 2022 Thanks Coral for being so generous with your feedback. We are so thrilled to have you on board. MC Matthew C. Principle Health, Wellness and Fitness Used the software for: 2+ years ### "Generally good PMS has restrictions in claiming ACC" December 1, 2021 4.0 Mostly good and smooth with some frustrations around slooooow process of claiming ACC. Pros Good note taking. Clear and useable diary. Excellent online booking system. Cons Diary set up could be more versatile, unable to open up a single day and enable bookings without opening that day going forward forever on that day. Drag and drop feature fiddly with short appointments. In NZ very much needed improvements are very slow in coming as we are such a small portion of their business. ACC claiming is woefully inefficient with some improvements but overall is much slower and time costly than other PMS's. Reason for choosing Nookal Quicker to get set up with Nookal from Quick-as but may not have been the right choice on hindsight. Review Source Response from Nookal December 17, 2021 Hi Matthew, thanks so much for your positive and constructive feedback - it's really genuinely appreciated. We're always looking to improve the Nookal experience, and will continue to improve all features as best we can. Short appointments may be easier to handle by enabling larger Diary spacing - please let us know at support@nookal.com if we can guide you through this. EH Estelle H. Podiatrist Health, Wellness and Fitness Used the software for: 2+ years ### "Estelle's Nookal Review" January 18, 2022 4.0 Happy. Pros Colour coding appointments. Fairly self explanatory most of the time. Cons When there is a clinic note in the wrong case file, the process to change it to another case is a pain. Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Changed jobs. I liked both. I think Nookal has a few more versatile options, but its been too long since I used Cliniko to compare. Review Source Response from Nookal January 25, 2022 Hi Estelle, Thanks so much for taking the time to give us your fabulous feedback. We are thrilled that you are happy with Nookal and that you like the colour coding of appointments. We've taken note of your other comments and should you have any more feedback in the future please do not hesitate to email us at support@nookal.com MB Matthew B. Director Medical Practice Used the software for: 2+ years ### "Nookal Review" December 1, 2021 5.0 Overall we are very happy with Nookal and recommend it to colleagues Pros Nookal is easy to use, works great at our multi-site practice and allows you to manage a lot of the adminstrative side of things yourself (eg adding staff members etc) Cons A bit of a steep learning curve at the beginning so a little more help setting up could help, but this is only a minor issue Alternatives considered [SMART](https://www.capterra.com/p/177155/SMART-Software/) Reason for choosing Nookal It was a better all round package Switched from [Medilink](https://www.capterra.com/p/129543/Medilink/) Nookal has better features, is cloud based, better value Review Source Response from Nookal December 17, 2021 Hi Matthew, thanks so much for your friendly and constructive feedback! We're always looking to improve the onboarding experience for our new users, and are happy to help get you and the team up to speed with further sessions if needed. You're welcome to email us at support@nookal.com to get this set up. ES Ellie S. Senior Receptionist Health, Wellness and Fitness Used the software for: 2+ years ### "Great Piece of Software" December 1, 2021 4.0 Pros An easy to use product that helps make the day go smoothly. I like that it get's regular updates and can be used across a multidisciplinary clinic. Easy to update patient data and great for sending reminders to patient's. Cons An update was made to the way we change the hours of the Diary and once a set diary sequence is applied you then have to change the original sequence and add a new one it for the sake of having a different person work a day they normally would be off. It takes a lot of time out of the day and the update doesn't work in favour of the user. Review Source Response from Nookal December 13, 2021 Thanks for the feedback and kind words Ellie, it's greatly appreciated. We'll be sure to continue to improve the Diary scheduling and make it as easy as possible to update for one-off changes. EB Eloise B. Occupational therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Eloise's Review of Nookal " January 16, 2022 4.0 I've benefited from using Nookal and my organisational skills and productivity have really improved since using Nookal. Pros I really enjoyed the ability to be creative with Nookal and colour code tasks, appointments, notes, which has made my organisational skills enhance. I enjoy access to all documents and nookal notes and features such as pinning clinical notes, copy templates across and hide unwanted notes. Cons Difficulty move one note/appointment and drag it to another day in the week. I often have to delete that appointment or note and re-enter it in a different time slot or day. Reason for choosing Nookal Not applicable Review Source Response from Nookal January 25, 2022 Hi Eloise, thank you very much for your kind feedback. If at any stage you require assistance in using Nookal please do contact us via email at support@nookal.com LD Liam D. director Health, Wellness and Fitness Used the software for: 2+ years ### "Physiotherapy Review " December 2, 2021 4.0 Overall really positive - keep improving! Pros Ease of use - it just does exactly what it should. Cons No certificate of capacity with treatment plans. Horrible phone / mobile interface - needs a change pronto Alternatives considered [Cliniconex](https://www.capterra.com/p/176083/Cliniconex/) Reason for choosing Nookal Familiarity and ease of use. Review Source Response from Nookal December 22, 2021 Thanks Liam, we appreciate you taking the time to give us feedback. Agreed, we recognise that our mobile interface needs a rework and will be making improvements across the site in 2022. Peter L. Physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Nookal Software for Physiotherapists" December 1, 2021 5.0 Nookal has been a fantastic platform for us as clinic. We were one of the early users in the Uk and the support has been consistently fantastic Pros Nookal is intuitive. Easy to set up and add users. New staff are quickly up to speed. Cons I find the reporting a little hit and miss at times. Alternatives considered [PPS-IT](https://www.capterra.com/p/188578/PPS-IT/)[TM3](https://www.capterra.com/p/27328/TM2/) Reason for choosing Nookal Nookal was light years ahead in its offering and support Review Source Response from Nookal December 17, 2021 Hi Peter, Thanks so much for the sensational review! PO Phil O. Senior Physiotherapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Incredibly user-friendly software" December 2, 2021 4.0 Pros Simple toggling between practitioners and sites. We are a business that employes physiotherapists, osteopaths and sports therapists - we are easily able to customise the notes on nookal to reflect the needs of each profession. Cons The colour settings and icons on each appointment could be improved - icons (notes, new patient etc) are quite small. Perhaps a colour change to show when notes have been completed? Toggling between different cases can also be quite difficult - seems to auto-reset to the oldest case? Switched from [TM3](https://www.capterra.com/p/27328/TM2/) Less user-friendly Review Source Response from Nookal December 22, 2021 Hi Phil, thank you for your excellent review and your feedback. We love receiving feedback from our users and take all feedback on board when it comes to planning future Nookal upgrades. LS Lucinda S. Senior Medical Receptionist Medical Practice Used the software for: 2+ years ### "Excellent Practice Management Software" January 14, 2022 5.0 A++++++ service and excellent program. Ease of use to login from anywhere. Home or office. User friendly perfect for third party claiming. Tech support easy to chat with friendly and helpful in addition to their own help page with tips tricks for setting up various processes - With pictures and excellent descriptions. Pros Ease of use and sense of humor with developers Cons Having trouble loading the diary page to fit within the parameters of smart phone screen. If I wish to log into the diary while out shopping and I see one of my patients that wants an appointment it would be good if the dairy page loaded to fit visually within the frame of a smart phone. Review Source Response from Nookal January 25, 2022 Thanks so much, Lucinda. We love that you enjoy the Nookal sense of humour and product as a whole. We are working on improving our Mobile interface this year so we thank you for your comments and have taken them on board. If you do need support using the app in the meantime please do not hesitate to contact us at support@nookal.com Michelle T. director & senior physiotherapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happy Steps experience of Nookal: nothing short of amazing" January 2, 2022 5.0 Nookal is a very easy to use practice management software, we highly recommend it. Pros Happy Steps is a fairly new Allied Health company. Going back to how you first started your journey for your company, it can be quite daunting to set up. We love how user friendly Nookal was, guiding us through our set up, with cute jellybean mascots which is a bonus! We also absolutely love the seamless integration of Nookal with other softwares e.g. Medicare/DVA, private health insurances via Hicaps Go & Medipass, Physitrack; invoicing templates; integration of outcome measures & online booking button link. Cons Nookal's calendar was slightly confusing for us to try to grasp initially with 2 users on setting up available time slots vs , however we managed to overcome this with the help guide on Nookal set up page. Reason for choosing Nookal Nookal's cute jellybean mascots and user friendly interface Review Source Response from Nookal January 25, 2022 Hi there, Michelle, we are so happy to have you onboard and really do appreciate you taking the time to leave us such a positive review. We love that you enjoy Nookal's jellybean mascots, we think they add to the fun side of our website. Finally, we are thrilled you would recommend us and we thank you for choosing Nookal. CP Chris P. Osteopath Health, Wellness and Fitness Used the software for: 2+ years ### "Cost Effective and Efficient Practice Management Software" December 1, 2021 5.0 Working with Nookal is cost effective and frees up a lot of time Pros ease of integration with ACC, which is essential for work. Cons inability to switch off the multi paractice and multi disciplinary aspects. You have to live with that. It's still may less than some other packages have. Reason for choosing Nookal recommended from colleagues who were already using it Review Source Response from Nookal December 17, 2021 Hi Chris, thanks for leaving us such a great review, it is very much appreciated and we're glad you're enjoying the Nookal experience! LM Lachlan M. Physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Great software" December 1, 2021 5.0 Very, very positive. I haven't even felt the need to seriously investigate other platforms Pros I am able to perform al the necessary tasks of my occupation either through this program directly, or a program I have linked to it. It makes the process of recording treatment notes, invoicing, and calculating things like KPIs or commission quickly and accurately Cons The IM between colleagues using the same program is a little hard to notice/be aware of unless you're actively looking for IMs Review Source Response from Nookal December 17, 2021 Hi Lachlan, thanks for taking the time to leave us such a wonderful review. It's greatly appreciated! ND Nick D. National Support Manager Hospital & Health Care Used the software for: 1-2 years ### "Nookal - It has all that you need" December 1, 2021 5.0 Fantastic, an excellent team to deal with and they provide great support. User friendly program that does everything that you need Pros Really easy to use and train staff. The diary and billing side of things are really straight forward with clinicians and admin easily learning how it all works. Easy to navigate and run reports for data analysis. Excellent support team and the best Help feature I have seen for a program. Cons Honestly I cant think of any negatives. I have used a lot of practice management programs and Nookal is hands down the best system I have used. It is an all rounder Review Source Response from Nookal December 13, 2021 Thanks for your amazingly kind words Nick, we genuinely appreciate you taking the time to leave us your review. MF Monique F. Podiatrist Health, Wellness and Fitness Used the software for: 2+ years ### "Simple Review" December 1, 2021 4.0 Is a good software to use in place of other medical recording. Pros Easy to use. Layout is organised & simple design. Cons No restriction of access to medical files - reception staff should not be able to access clinical notes. Switched from [coreplus](https://www.capterra.com/p/111553/coreplus/) Company roll-out Review Source Response from Nookal December 17, 2021 Hi Monique, thanks for taking the time to leave us a great review! You can control which staff members have access to clinical notes in your account - you just have to customise your permissions groups: https://www.nookal.com/help/managing-staff-permissions Please feel free to contact us at support@nookal.com and we'll work to assist you. SM Simone M. Director/Physiotherapist Medical Practice Used the software for: 2+ years ### "Nookal for Physio's and anyone else really" December 1, 2021 5.0 Excellent response to queries, continunous improvement of the nookal platform Pros Very intuitive, easy to use, can use desktop/tablet/phone Cons Integrating other systems can be challenging ie set up physitrack Reason for choosing Nookal More physio friendly Review Source Response from Nookal December 13, 2021 Thanks for taking the time to leave us a review Simone - it's greatly appreciated. AW Andrew W. Director Health, Wellness and Fitness Used the software for: 2+ years ### "NOOKAL review" December 21, 2021 5.0 Excellent service and always improving Pros Extremely easy to learn and use - very intuitive Cons Modifying the dashboard to a more custom level and the mobile app is a little clunky Alternatives considered [Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/) Reason for choosing Nookal Pricing and updates Switched from [TM3](https://www.capterra.com/p/27328/TM2/) Better functionality and cloud based, made by Physios for Physios Review Source Response from Nookal December 24, 2021 Thanks for your great review, Andrew - it's very much appreciated. We're happy to confirm that updates to the mobile app are a big focus for us in 2022. CN Charlotte N. Occupational Therapist Hospital & Health Care Used the software for: 2+ years ### "Nookal & Full Circle Hand Therapy " December 2, 2021 5.0 We wanted an easy to use platform for both admin and therapists with secure patient notes storage. Nookal has met all of these needed Pros This is a flexible software tool that is well suited to an allied health environment. It has seen us through from a single user to a team of 4 therapists, and I can see that it will continue to be a great product as we grow Cons There are some features that need improving, or where greater control would be useful but the team at Nookal are usually willing to assist and often these fixes are already known and in the process of being fixed Reason for choosing Nookal Had better integration with other apps such as trackactive, tyro, medipass. Review Source Response from Nookal December 17, 2021 Hi Charlotte! Thanks for your great review! We really appreciate that you took the time to write it. Please send any feedback regarding increased functionality to support@nookal.com, as we always take user feedback on board and love to keep our users happy with our upgrades. DM David M. Podiatrist Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use. Full features and integration " January 14, 2022 5.0 Great Pros Easy to use. Cloud based and no down time Cons Needs better interface for iOS as being cloud I want to use from my phone at time. Also printing big with ios Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Medicare billing Review Source Response from Nookal January 25, 2022 Hi David, thanks so much for taking the time to leave such a great review. In regards to your concerns with the Mobile App we are working hard this year to improve this so your feedback is greatly appreciated. Talk to a Capterra advisor for free and get results within 15 minutes.