# Aircall Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Aircall Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Aircall Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/190612/Aircall --- # Aircall Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 19, 2025 Written byAlejandra Aranda Alejandra Aranda Content Analyst Alejandra Aranda is an analyst and writer with more than five years of experience covering marketing and technology trends across various industries. Her pieces are designed to help small and midsize businesses navigate the digital landscape a... [See bio & all articles](https://www.capterra.com/resources/author/alejandra-aranda/) Content Analyst Edited byLindsay Page Lindsay Page Editor Lindsay Page has been an editor at Capterra for three years. She specializes in editing data-driven research and tech trends reports for small and midsize businesses. She has more than a decade of experience writing and editing for a variety o... [See bio & all articles](https://www.capterra.com/resources/author/lindsay-page/) Editor Written by [Alejandra Aranda](https://www.capterra.com/resources/author/alejandra-aranda/) Content Analyst Alejandra Aranda is an analyst and writer with more than five years of experience covering marketing and technology trends across various industries. Her pieces are designed to help small and midsize businesses navigate the digital landscape and implement effective marketing strategies. Edited by [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) Editor Lindsay Page has been an editor at Capterra for three years. She specializes in editing data-driven research and tech trends reports for small and midsize businesses. She has more than a decade of experience writing and editing for a variety of industries, with expertise in cybersecurity, corporate and securities regulation, and finance. She has been a writer, editor, senior editor, and associate director. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Aircall Aircall Overview: ### Key takeaways Insights from verified Capterra reviews Aircall is a cloud-based call center solution used mainly by small businesses in software services, retail, and IT. It stands out for its ease of use, CRM integrations, and reliable call recording. However, some reviewers note sound quality and billing issues as drawbacks. Recent AI features, such as live transcription and contact insights, allow teams to personalize outreach and reduce post-call work. ### Our verdict Aircall is a practical choice for SMBs that need fast setup and reliable call handling across distributed teams. While its integrations and AI tools support efficient workflows, buyers should weigh the cost of scaling and expect occasional issues with sound quality and routing logic. For teams prioritizing CRM-linked visibility and remote flexibility, the trade-offs may be worth it. Overall rating Based on 458 user reviews Reviews sentiment Positive 83% Neutral 9% Negative 8% Pros & cons Intuitive platform for daily tasks Seamless integration with business tools Slow and ineffective support Frequent software glitches Starting price $40 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Aircall alternatives While Aircall suits many small teams, explore other options if you prefer different call routing setups, deeper analytics, or pricing models that better fit solo operators or larger support teams. Highest Rated [4.8 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.6 (129)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/184709/Aircall/alternatives/) ## Who uses Aircall? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive platform for daily tasks 99% positive reviews out of 91 Most users report ease of use makes onboarding simple, daily work efficient, and training unnecessary. Slow and ineffective support 38% negative reviews out of 98 Some users report customer support is unresponsive, slow to resolve issues, and unhelpful with billing problems. Amaryllis B Enrollment Team Lead, 2 - 10 employees. "The first week we had the service there was an outage that took around 3-4 hrs to get resolved." Seamless integration with business tools 93% positive reviews out of 73 Most reviewers describe integrations with CRMs and third-party apps as quick, reliable, and productivity-enhancing. Aman K Researcher, 1,001 - 5,000 employees. "Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in streamlining workflows and boosting productivity." Frequent software glitches 75% negative reviews out of 57 Most users report recurring bugs, app crashes, and technical inconsistencies disrupt daily operations and reliability. Effortless onboarding and deployment 91% positive reviews out of 23 Most reviewers find onboarding straightforward, with minimal setup time and agents quickly ready to operate. Unreliable call management features 80% negative reviews out of 25 Most users indicate call handling issues, including dropped calls, lost data, and inconvenient hold functionality. Alex G CEO, 11 - 50 employees. "Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and no human will return emails/calls." ## Aircall's interface Users describe Aircall’s interface as clean and easy to navigate, with quick access to call logs, recordings, and routing settings. Most reviewers highlight its straightforward setup and layout, though some mention occasional friction with mobile app responsiveness and search tools. 1+ Alejandra Aranda Content Analyst You’ll find the interface simple to set up and operate, especially when managing call flows or reviewing recordings; reviewers say it loads fast, keeps controls minimal, and makes audio troubleshooting easy, though mobile navigation and search could be smoother. Ease of Use 4.5 (451) 4.5 Based on 451 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Alejandra Aranda Content Analyst Aircall’s top-rated features centralize call data, improve coaching, and reduce manual tracking. When used together, these features create a workflow that supports fast onboarding, consistent service quality, and better visibility into team performance. Features 4.1 (409) 4.1 Based on 409 reviews The Aircall features below were the top rated by our reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Call logging 4.1 (41) 41 reviewers rated this feature Automatically tracks and stores call activity, helping teams monitor performance and access historical data. Integration with CRMs such as Salesforce allows logs and recordings to be viewed in one place. Some mention issues with long calls not logging. Call recording 3.9 (86) 86 reviewers rated this feature Supports quality assurance, training, and compliance by capturing and storing calls with clear audio. Reviewers value the ability to search and access recordings easily, especially when integrated with tools such as HubSpot and Kustomer. VoIP connection 3.8 (32) 32 reviewers rated this feature Enables internet-based calling with generally reliable performance. Users highlight the convenience of making and receiving calls from anywhere, though some mention occasional connectivity issues. Computer telephony integration 3.7 (45) 45 reviewers rated this feature Connects Aircall with other business tools to sync call data and streamline workflows. Reviewers appreciate the ability to link calls with CRM records, though some note setup complexity. Call routing 3.6 (55) 55 reviewers rated this feature Allows teams to configure call flows using IVR builders and department-specific extensions. While many find it easy to set up, others report missed calls and issues with complex routing scenarios. Custom onboarding 0 reviewers rated this feature Provides tailored setup support for complex team structures and workflows. You can configure call flows, integrations, and user roles with guidance from Aircall’s onboarding specialists, helping reduce ramp-up time and avoid misconfigurations. AI Assist Pro 0 reviewers rated this feature Includes live transcription and automated call scoring to help teams monitor quality and extract insights from conversations. You can use these tools to flag coaching opportunities, track sentiment, and streamline post-call documentation. Advanced analytics and live monitoring 0 reviewers rated this feature Enables real-time visibility into call activity, agent performance, and queue metrics. Managers can track KPIs, identify bottlenecks, and adjust routing or staffing on the fly using customizable dashboards and historical reporting. Single sign-on (SSO) 0 reviewers rated this feature Supports centralized access control by allowing users to log in through identity providers such as Okta or Azure AD. This reduces password fatigue and improves security across distributed teams. AI Voice Agent 0 reviewers rated this feature Handles inbound calls autonomously and transfers to a human agent when needed. It uses sentiment analysis and NLP confidence scoring to decide when escalation is required, improving responsiveness and reducing wait times. (July 2025) Contact insights and next action recommendations 0 reviewers rated this feature Generates summaries of recent interactions with a contact, using transcripts and voicemails. Aircall AI suggests next steps based on conversation history, helping agents prepare and personalize outreach. (July 2025) Custom playbooks 0 reviewers rated this feature Lets admins create guided conversation flows tailored to their sales methodology. You can define criteria, set topics, and build structured call guides to support consistent agent performance. (July 2025) WhatsApp logging in HubSpot CRM 0 reviewers rated this feature Allows WhatsApp messages to be logged as a separate activity type in HubSpot, similar to SMS. This supports better ticket creation and tracking across channels. (July 2025) All key features (107) Define levels of authorization for access to specific files or systems 100.00% of 3 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 100.00% of 3 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 66.67% of 15 reviewers that rated this feature as important or highly important Enables real-time visibility into call activity, agent performance, and queue metrics. Managers can track KPIs, identify bottlenecks, and adjust routing or staffing on the fly using customizable dashboards and historical reporting. 0 reviewers rated this feature Includes live transcription and automated call scoring to help teams monitor quality and extract insights from conversations. You can use these tools to flag coaching opportunities, track sentiment, and streamline post-call documentation. 0 reviewers rated this feature Handles inbound calls autonomously and transfers to a human agent when needed. It uses sentiment analysis and NLP confidence scoring to decide when escalation is required, improving responsiveness and reducing wait times. (July 2025) 0 reviewers rated this feature Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 71.43% of 7 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 0.00% of 2 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes 20.00% of 5 reviewers that rated this feature as important or highly important Assign issues and tasks based on availability or required skills 0% of 0 reviewers... System that automatically dials calls 40.00% of 10 reviewers that rated this feature as important or highly important A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. 0.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules 40.00% of 5 reviewers that rated this feature as important or highly important Distribute/route/connect calls 60.53% of 38 reviewers that rated this feature as important or highly important Dials outbound calls automatically 0% of 0 reviewers... A call center that both makes and receives calls 0% of 0 reviewers... Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. 56.76% of 74 reviewers that rated this feature as important or highly important Facilitate virtual conferences that connect multiple people remotely 50.00% of 4 reviewers that rated this feature as important or highly important Track and report on call outcomes 100.00% of 2 reviewers that rated this feature as important or highly important Manage and track all past and future calls. 0.00% of 1 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details 63.41% of 41 reviewers that rated this feature as important or highly important Automatically tracks and stores call activity, helping teams monitor performance and access historical data. Integration with CRMs such as Salesforce allows logs and recordings to be viewed in one place. Some mention issues with long calls not logging. 41 reviewers rated this feature Listen to live phone conversations for the purpose of training and assessing agent performance 64.15% of 53 reviewers that rated this feature as important or highly important Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes 65.93% of 91 reviewers that rated this feature as important or highly important Supports quality assurance, training, and compliance by capturing and storing calls with clear audio. Reviewers value the ability to search and access recordings easily, especially when integrated with tools such as HubSpot and Kustomer. 86 reviewers rated this feature Track and report on all incoming and outgoing calls 0.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria 68.42% of 57 reviewers that rated this feature as important or highly important Allows teams to configure call flows using IVR builders and department-specific extensions. While many find it easy to set up, others report missed calls and issues with complex routing scenarios. 55 reviewers rated this feature Schedule date and time for callbacks/follow-up calls or reminders 50.00% of 2 reviewers that rated this feature as important or highly important View caller ID details such as name and number and determine how to respond by prioritizing or blocking it 0% of 0 reviewers... Provide agents with a typical response for common call subject matter 27.27% of 11 reviewers that rated this feature as important or highly important Highlight specific time marks for annotation and review purposes 42.86% of 7 reviewers that rated this feature as important or highly important Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number 87.50% of 16 reviewers that rated this feature as important or highly important Measure campaign influence through collection of keyword tracking and revenue sources 100.00% of 3 reviewers that rated this feature as important or highly important Transfers live calls to other agents 75.00% of 20 reviewers that rated this feature as important or highly important Schedules callback times 50.00% of 2 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone 46.15% of 13 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system 100.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together 0.00% of 9 reviewers that rated this feature as important or highly important Leave comments and notes on documents for others to view 0% of 0 reviewers... Manage and track all internal and external communication conducted via calls, email, text, or chat 100.00% of 4 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls 71.43% of 49 reviewers that rated this feature as important or highly important Connects Aircall with other business tools to sync call data and streamline workflows. Reviewers appreciate the ability to link calls with CRM records, though some note setup complexity. 45 reviewers rated this feature Centralized database of stakeholders and their contact information such as names, address, phone number etc. 0% of 0 reviewers... Generates summaries of recent interactions with a contact, using transcripts and voicemails. Aircall AI suggests next steps based on conversation history, helping agents prepare and personalize outreach. (July 2025) 0 reviewers rated this feature Manage, organize, and store contact information 58.33% of 12 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 0.00% of 2 reviewers that rated this feature as important or highly important Provides tailored setup support for complex team structures and workflows. You can configure call flows, integrations, and user roles with guidance from Aircall’s onboarding specialists, helping reduce ramp-up time and avoid misconfigurations. 0 reviewers rated this feature Lets admins create guided conversation flows tailored to their sales methodology. You can define criteria, set topics, and build structured call guides to support consistent agent performance. (July 2025) 0 reviewers rated this feature Access previous interactions or concerns to maintain customer relationships 80.00% of 5 reviewers that rated this feature as important or highly important Alter the layout and content of reports 60.00% of 5 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 0% of 0 reviewers... Import and export data to and from software applications 100.00% of 2 reviewers that rated this feature as important or highly important Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach 0% of 0 reviewers... Monitor and track what your employees are doing 40.00% of 5 reviewers that rated this feature as important or highly important Move files across different systems or networks 50.00% of 2 reviewers that rated this feature as important or highly important Software specialized for non-profit organizations 100.00% of 2 reviewers that rated this feature as important or highly important Activities related to raising money for a specific cause 0% of 0 reviewers... A call center that primarily receives calls, typically customer service focused 0% of 0 reviewers... Identify which applications need to exchange data and enable these data connections 100.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts 0.00% of 2 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response 41.67% of 12 reviewers that rated this feature as important or highly important Manage contacts across multiple mailing lists 0% of 0 reviewers... Ability to chat online in real time 40.63% of 32 reviewers that rated this feature as important or highly important Agents choose who to call and when 50.00% of 6 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 40.00% of 10 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. 69.23% of 13 reviewers that rated this feature as important or highly important Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes 66.67% of 9 reviewers that rated this feature as important or highly important Transmit voice and other information digitally 33.33% of 6 reviewers that rated this feature as important or highly important A call center that primarily makes calls, typically sales focused 0% of 0 reviewers... Telephone system that allows users to connect internally as well as place and receive external phone calls 100.00% of 2 reviewers that rated this feature as important or highly important System automatically dials the next number on the contact list after the previous call ends 0% of 0 reviewers... System calls multiple numbers at once and connects the agent to the first number that answers 33.33% of 6 reviewers that rated this feature as important or highly important System provides callee information to agent prior to the call to help determine whether or not to make the call 0% of 0 reviewers... Arrange tasks based on the level of priority or urgency 100.00% of 5 reviewers that rated this feature as important or highly important Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls 50.00% of 6 reviewers that rated this feature as important or highly important Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity 100.00% of 1 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed 56.00% of 25 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time 70.00% of 10 reviewers that rated this feature as important or highly important Receive data and information in real time 0.00% of 2 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks 66.67% of 3 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs 33.33% of 18 reviewers that rated this feature as important or highly important Active reporting of data and metrics 71.43% of 7 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made 33.33% of 6 reviewers that rated this feature as important or highly important Record live video calls to play later 50.00% of 16 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling 55.00% of 20 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 50.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 41.38% of 29 reviewers that rated this feature as important or highly important Supports centralized access control by allowing users to log in through identity providers such as Okta or Azure AD. This reduces password fatigue and improves security across distributed teams. 0 reviewers rated this feature Enables the connectivity to send and receive calls over the internet 0% of 0 reviewers... Send messages via SMS 0% of 0 reviewers... Use your computer as a phone device to make calls over the internet 33.33% of 3 reviewers that rated this feature as important or highly important Attach digital tags to documents and assets for identification, search, or monitoring purposes 0% of 0 reviewers... Create, manage and track all task activities and progression 25.00% of 8 reviewers that rated this feature as important or highly important Turns text into natural sounding speech 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 100.00% of 10 reviewers that rated this feature as important or highly important Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation 40.00% of 5 reviewers that rated this feature as important or highly important Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration 0.00% of 1 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video 40.00% of 10 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages 68.75% of 16 reviewers that rated this feature as important or highly important Transcribe voicemail audio messages to written text that is sent over email 0% of 0 reviewers... Place/receive calls through voice over IP connection 69.70% of 33 reviewers that rated this feature as important or highly important Enables internet-based calling with generally reliable performance. Users highlight the convenience of making and receiving calls from anywhere, though some mention occasional connectivity issues. 32 reviewers rated this feature Allows WhatsApp messages to be logged as a separate activity type in HubSpot, similar to SMS. This supports better ticket creation and tracking across channels. (July 2025) 0 reviewers rated this feature Get Advice We can help you find the software with the features you need. Alejandra Aranda Content Analyst Aircall’s top-rated features centralize call data, improve coaching, and reduce manual tracking. When used together, these features create a workflow that supports fast onboarding, consistent service quality, and better visibility into team performance. Features 4.1 (409) 4.1 Based on 409 reviews ## Pricing Value for money 4.0 (331) Aircall’s Essentials plan starts at $30 per user, per month, billed annually, with a minimum of 3 users. The Professional plan begins at $50 per user, per month. Based on buyer call notes, the average cost is $78—above typical SMB budgets for call center tools. Free Trial [View pricing plan details](https://www.capterra.com/p/184709/Aircall/pricing/) Essentials $40.00 Flat Rate,Per Month It includes: - 50+ Integrations and API Access - Call Recording - Click-to-Dial - IVR - Phone Support - Send and Receive SMS - Unlimited Inbound Calls (Toll-Free Excluded) - Voicemail Professional $70.00 Flat Rate,Per Month It includes: - Advanced Analytics and Reporting - Advanced Sales Features Including Power Dialer - Advanced Support Features Including Queue Call Back - Call Tagging & Dispositioning - Dedicated Account Manager - IVR - Live Call Monitoring - Phone Support - Send and Receive SMS\*\* - Unlimited Inbound Calls (Toll-Free Excluded) Value for money 4.0 (331) 4.0 Based on 331 reviews ## Integrations Aircall integrates with a mix of native and third-party tools across CRM, sales, and support workflows. Our analysis of user reviews highlights the most frequently used and valuable integrations. Popular integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ monday.com](https://www.capterra.com/p/147657/monday-com/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Alejandra Aranda Content Analyst Connecting Aircall with your CRM and messaging tools helps your sales and support teams reduce manual entry, sync call data instantly, and maintain visibility across conversations—especially when juggling multiple platforms and customer touchpoints. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (354) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (354) 4.1 Based on 354 reviews ## User reviews Overall rating 4.2 Based on 458 reviews Filter by rating 5(247) 4(135) 3(40) 2(6) 1(30) Mentioned topic Sorted by most recent CB Christoph B. COO Hospitality ### "Comprehensive solution for phone support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 February 20, 2026 Satisfied with the current solution - especially around the stable performance and the quality management functionalities (to understand agent behavior and call follow-ups). Pros Ability to integrate into contact center software; reliable phone management, recording across multiple devices; functionality for agents to queue, pause, re-assign, connect, get support etc.: extensive quality mgmt. for phone support Cons Usage of phone numbers not very flexible (cant be easily re-assigned or changed), so whenever expanding or having a different local setup, routing is required Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 23, 2026 Hi Christoph, Thanks so much for the thoughtful review! We’re happy to hear that Aircall’s reliability, integrations, and quality management features are helping your team understand agent behavior and follow-ups. We also appreciate your note on phone-number flexibility and routing during expansions, as feedback like this helps us adjust and improve. In the meantime, our Support team is ready and happy to help with any questions you might have regarding this topic. If you have any other questions or need anything else, please don't hesitate to reach out. Thanks again! Best, Aircall Marketing Team Simon F. Arborist Consumer Services ### "Great call software " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 February 9, 2026 Great software and a good level of product support form the Aircall team! We’re long term customers and I don’t see us moving away. Pros It’s a sick system with a good flow chart system for calls and call routing! We’ve recorded some messages that it lets you play too. Cons It’s expensive; and sometimes feels a little complicated for a small business but the functionality makes it worth while. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Functionality was key in moving from ring central Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2026 Hi Simon, Thank you so much for the thoughtful review and for being a long-term customer! It’s great to hear that Aircall has consistently been working well for your team. We really appreciate your feedback on price and complexity for smaller teams. We're happy to help you and your team get the most out of your current plan and setup. If you ever have any questions, please don’t hesitate to reach out to our Support team at any time. They'll be able to help troubleshoot and find solutions. Thanks again! Best, Aircall Marketing Team FQ Facundo Q. Chief Executive Officer Information Technology and Services ### "Use literally anything else" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 16, 2025 Really poor experience and wouldn't consider buying anything from them again. You have to really have a huge pain or be a multi-million dollar company that doesn't care to have your money's worth. Pros The first person that took over our onboarding wasn't half bad. They cared and try to do a good job to let the platform working for us. Cons Terrible service. Frequent hidden prices in the "new" or accesible features per plan. Churning costs an absurd amount of money. Client support is non-existent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Hi Facundo, Thank you for taking the time to share this review. We’re sorry to hear about your experience and the frustration it caused. We'll be sharing your feedback with the team for review. If you ever have any other questions or feedback, feel free to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team Eric N. BDR Information Technology and Services ### "Could be good but failed to be 100% up & running. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 December 15, 2025 Useful in terms of time spent calling. Not at all useful when it came to time spent trying to fix data errors and then when it stopped working entirely. Pros You can run through cold calls quickly, send sms ,leave voicemails etc. I could power through 100 calls a lot faster than when I used my CRM native calling. Cons It stopped working after the first day of using it. I also found that it was not 100percent accurate with data on my crm. Switched from [Ringover](https://www.capterra.com/p/169627/RingOver/) We wanted to try something new that may work better or be be more efficient. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Hi Eric, Thank you for taking the time to share your experience. We’re glad to hear that Aircall helped you move through calls faster with dialing, SMS, and voicemail. I’m sorry for the issues you ran into with reliability and CRM sync. This isn’t the experience we want for you. If you're up for it, please feel free to reach out to our Support team with specific details of the issues you're coming across, and we can help work towards a solution. We’re here to help! Best, Aircall Marketing Team VE Victor E. Operations core Airlines/Aviation ### "Best calling software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2025 Pros This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. Cons nothing that I can find. This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Hi Victor, Thank you so much for the kind review! We’re thrilled to hear Aircall feels accurate and easy to use, and that call history tracking is helping with your day-to-day tasks. We designed Aircall to keep conversations clear and workflows efficient, so it’s great to see that resonating. If you ever have questions, please don't hesitate to reach out. We’re here to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team MS Marvin S. Lead product development Computer Software ### "Easy replacement for a traditional phone system" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 15, 2025 Aircall is out first voip software and ital works great and is definitely an improvement over manual phones and smartphones where you need to manage contracts and numbers Pros It’s an easy system to implement. The users can just use the desktop app or their phone. It integrated easily into our existing workflow and allows easy management of call cascading and forwarding. We were also easily able to integrate some api calls from our proprietary software to start and read calls. Cons We tried to use the provided transcript but they were just wrong and generally of bad quality. Very unfortunate, but we downloaded the audio and did our own transcript Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Hi Marvin, Thank you so much for your kind review! We’re thrilled Aircall made it easy to replace your traditional phone setup, and that the desktop/mobile apps, call routing, and API integrations fit right into your workflow. I’m sorry the transcript feature didn’t meet expectations. We’re actively working to improve accuracy, and I’ve shared your feedback with our product team. If you’re open to it, feel free to send us examples of the issues you come across, and we'll help figure out a solution. If you ever have any other questions or feedback, feel free to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team JM Joseph M. Customer Concierge Consumer Services ### "Aircall is all you need when making and receiving calls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 24, 2025 It is a good and smooth experience overall. All features needed are readily available. It is also very easy to use. Pros Aircall is very easy to use and is very user friendly. It allows us to use it via app or via web. Authentication and login is is very secured only the user can use their credentials. Easy to make outbound and inbound and outbound calls due to the user-friendly interface. Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting client support is also very reliable on the website. Cons Aircall does not have the feature to recall your frequently used speaker and microphone device and you have to select it every time you login. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Hi Joseph, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s ease of use, flexibility across web and app, and secure sign-in are helping your team work smoothly. We also love that our Support team has been there when you need them. Also, thank you for flagging the ability to recall your preferred mic/speaker on login. It's feedback like yours that helps fuel our improvements, so we'll definitely take note of this suggestion. If you ever have any questions or need assistance, we’re always here. Thanks again for choosing Aircall! Best, Aircall Marketing Team DK Deniz K. Senior Manage Customer Service Insurance ### "Long time user of Aircall" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 24, 2025 Have been using Aircall for 4 years and really like the product and value for money. It's easy to use and set up and manage once you have set it up too. Pros I like that it has a phone app as well as a desktop app as it helps to offer calls which suits our device preferences. I also like that it's easy to record and access recordings and transcripts. Cons I wish aircall reporting was a bit more easier to understand. The only feature I'd like to see soon is outbound AI messages that would create more efficiency to our team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Hi Deniz, Thank you so much for your kind review! We’re thrilled you’ve been with Aircall for 4 years and that the mobile and desktop apps, call recording, and transcripts make your work easier. It’s great to hear that the value continues to meet your expectations. We hear you on reporting clarity, and our team is working to make insights simpler. Also, we are investing in AI-powered capabilities, and your input helps shape what comes next. If you ever need anything, please don’t hesitate to reach out! We’re here to help. Best, Aircall Marketing Team Hillel G. Director of Implementation Hospital & Health Care ### "Nice marketing, but still lacking" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 15, 2025 Pros There are definitely some neat features that aircall offers that help us streamline our business workflows Cons Aircall seems very nice upfront, but the actual app itself is lacking in a lot of areas that feel sloppy on the development and release side. Switched from [UNIVERGE BLUE CONNECT](https://www.capterra.com/p/253518/UNIVERGE-BLUE-CONNECT/) Open api and native connection to monday.com Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/) Reasons for choosing Aircall Pricing was more attractive than some other companies Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Hi Hillel, Thank you for taking the time to share this review. I’m sorry to hear that parts of the app feel lacking, especially around development and release quality. We appreciate you calling out where we need to improve. If you’re open to it, we’d value any specifics (features, versions, or scenarios) so we can take a closer look. I’ll also share your feedback for internal review. Thanks again for your candid input. Aircall Marketing Team AU Anonymous User Customer Experience Supervisor Hospitality ### "Cloud calling made easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 15, 2025 Pros Great call management tool, good audio and troubleshooting support, also has an excellent background noise cancelling feature Cons Sometimes the call quality can be a bit off, but they let you rank each call based on quality and specific issues you may have run into Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2025 Hi there, Thank you so much for your kind review! We’re thrilled to hear that Aircall makes cloud calling easy and that our features are working well for you. Keeping conversations crisp and hassle-free is exactly what we aim for. We also appreciate your note about occasional call quality dips. Those per-call quality ratings and issue tags are incredibly helpful as they allow us to keep tuning performance for greater stability. If you notice a pattern (location, device, or network), please share it with us and we’ll dig in right away. Feel free to reach out anytime if you have questions or need support. We’re always happy to help. Thanks again! Best, Aircall Marketing Team [View all Reviews](https://www.capterra.com/p/184709/Aircall/reviews/) ## FAQs Yes. Aircall Workspace is included with all Aircall accounts at no extra cost. It consolidates calls, texts, CRM data, and AI insights into a single timeline to help teams manage customer conversations more efficiently. Aircall requires a minimum of 3 users on both its Essentials and Professional plans. The Custom plan requires at least 25 seats and includes additional onboarding and support features. Yes. Aircall includes AI-generated call summaries, sentiment analysis, and automated scoring. These features help teams review conversations faster and identify coaching opportunities. Yes. Aircall offers mobile apps for iOS and Android. You can make and receive calls, access voicemails, and manage conversations from your phone, with alerts for missed calls and messages. Yes. Aircall supports integrations with major CRM and help desk platforms. These links are a mix of native and third-party, and they carry over automatically into Aircall Workspace. Partially. Aircall’s web app works on Chromebooks via Google Chrome, but the desktop app is not supported on Linux or older Chromebook models. Use the browser version in these cases. Yes. Aircall supports SMS messaging in select countries and has added WhatsApp logging for HubSpot CRM. WhatsApp integration is expanding as part of the 2025 roadmap. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Aircall’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [Inbound Versus Outbound Call Centers: Choose the Right Strategy](https://www.capterra.com/resources/inbound-vs-outbound-call-centers/) Published August 26, 2024 by [David J. Brin](https://www.capterra.com/resources/author/david-brin/) and [Carolyn Santa Maria](https://www.capterra.com/resources/author/carolyn-santa-maria/) ### [AI and Agencies: Trends That Will Influence Customer Service Strategy in 2025](https://www.capterra.com/resources/customer-service-trends/) Published October 15, 2024 by [Mike Hindley](https://www.capterra.com/resources/author/mike-hindley/) and [Kathryn Todd](https://www.capterra.com/resources/author/kathryn-todd/) ### [How To Scale Your Customer Service Operations: A CX Pro’s Roadmap](https://www.capterra.com/resources/ai-powered-customer-service/) Published August 14, 2024 by [Niels Juist](https://www.capterra.com/resources/author/niels-juist/) and [Shep Hyken](https://www.capterra.com/resources/author/shep-hyken-guest-contributor/) ### [What Is a Call Center?](https://www.capterra.com/resources/what-is-call-center/) Published August 26, 2024 by [David J. Brin](https://www.capterra.com/resources/author/david-brin/) and [Shep Hyken](https://www.capterra.com/resources/author/shep-hyken-guest-contributor/) Popular comparisons [Ringover vs Aircall](https://www.capterra.com/compare/169627-184709/RingOver-vs-Aircall)[Convoso vs Aircall](https://www.capterra.com/compare/76768-184709/Cloud-Predictive-Dialer-vs-Aircall)[DialedIn CCaaS vs Aircall](https://www.capterra.com/compare/29589-184709/CallCenterNOW-vs-Aircall)[LiveAgent vs Aircall](https://www.capterra.com/compare/102188-184709/LiveAgent-vs-Aircall)[Nextiva vs Aircall](https://www.capterra.com/compare/175788-184709/Nextiva-vs-Aircall)[Readymode vs Aircall](https://www.capterra.com/compare/136728-184709/Readymode-vs-Aircall)[CallHippo vs Aircall](https://www.capterra.com/compare/159578-184709/CallHippo-vs-Aircall)[Calabrio ONE vs Aircall](https://www.capterra.com/compare/110588-184709/Calabrio-One-Suite-vs-Aircall)[Bitrix24 vs Aircall](https://www.capterra.com/compare/113540-184709/Bitrix24-vs-Aircall)[Zendesk Suite vs Aircall](https://www.capterra.com/compare/164283-184709/Zendesk-vs-Aircall) [3CX vs Aircall](https://www.capterra.com/compare/158704-184709/3CX-vs-Aircall)[JustCall vs Aircall](https://www.capterra.com/compare/157853-184709/JustCall-vs-Aircall)[Five9 vs Aircall](https://www.capterra.com/compare/132405-184709/Five9-vs-Aircall)[Twilio vs Aircall](https://www.capterra.com/compare/180158-184709/Twilio-Communications-Platform-vs-Aircall)[Kixie PowerCall vs Aircall](https://www.capterra.com/compare/135636-184709/Kixie-PowerCall-vs-Aircall)[Genesys Cloud CX vs Aircall](https://www.capterra.com/compare/179417-184709/Genesys-Cloud-vs-Aircall)[CXone Mpower vs Aircall](https://www.capterra.com/compare/134775-184709/inContact-Call-Center-Software-vs-Aircall)[Dialpad vs Aircall](https://www.capterra.com/compare/184709-190976/Aircall-vs-Dialpad-Sell)[XCALLY vs Aircall](https://www.capterra.com/compare/136894-184709/XCALLY-vs-Aircall)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)