--- title: "Trillian Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Trillian Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/190684/Trillian/" page_type: "product" language: "en" --- # Trillian Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Trillian ## What is Trillian? Trillian is a powerful business and clinical communication platform used by companies and healthcare systems of all sizes. Whether you're a business still relying on texting or a healthcare organization that needs HIPAA-compliant secure messaging, Trillian's modern and secure business instant messaging will help modernize employee communication without compromising on security or control. ## What is Trillian used for? [Internal Communications](https://www.capterra.com/internal-communications-software/)[Hospital Management](https://www.capterra.com/hospital-management-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 52 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% Starting price $3.33 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Trillian?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.trillian.im&name=Trillian) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Trillian 4.7 (52) VS. [4.7 (133)](https://www.capterra.com/p/173179/Blink/reviews/) Starting Price $3.33 Per User, Per Month Starting Price $4.5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (52) Ease Of Use 4.7 (132) Value For Money 4.8 (40) Value For Money 4.6 (75) Customer Service 4.8 (39) Customer Service 4.6 (99) ## Trillian alternatives Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,181)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,001)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) [4.4 (11,531)](https://www.capterra.com/p/163332/GoToMeeting/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Pumble](https://www.capterra.com/p/218055/Pumble/) [4.7 (234)](https://www.capterra.com/p/218055/Pumble/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Trillian Overview ### What problems does Trillian solve? Trillian solves slow, scattered internal communication by giving teams a simple, secure chat tool for quick interoffice messaging, group conversations, file sharing, and searchable history. It helps healthcare staff, law firms, admins, and distributed office teams reduce training time, avoid missed messages, and stay connected across floors, offices, and mobile devices. Answer based on 33 reviews Overview ### Which roles and teams benefit most from Trillian? Trillian is most used by IT teams, operations leaders, and business owners who need secure internal messaging and reliable collaboration across locations. Administrative, finance, and customer-facing teams use it to coordinate daily communication, streamline support handoffs, and keep conversations organized without relying on less controlled consumer chat tools. Answer based on 52 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and specific industries is Trillian built for? Trillian is designed for companies and healthcare systems of all sizes, from small organizations to large enterprises. Its cloud and fully on-premises hosting options make it suitable for healthcare-focused teams and general business environments that need flexible deployment choices. Features and Usability ### What are the key features of Trillian? Trillian includes core team communication features like real-time chat, group chat, status tracking, and alerts/notifications, which reviewers cite most often for office messaging. Differentiators include HIPAA-compliant secure data storage, read receipts, records management, and file transfer, plus mobile access and multi-platform messaging for on-the-go communication. Answer based on 33 reviews Pricing ### How much does it cost and what fees or limitations are included? Trillian starts free with Individual Free, while paid plans range from $2.12/user/month for Business to 3.33 for Individual Pro and 4.24 for Enterprise, all billed annually. Business and Enterprise require at least five users. A free trial is available, and reviewers describe it as cost-effective, though some find the price steep. Answer based on 13 reviews Integrations ### Which third-party tools and platforms does Trillian integrate with? Trillian integrates with Altvia and Meta for Business. These catalog integrations connect Trillian to CRM and business messaging tools, giving it a focused set of third-party connections for teams that rely on those platforms. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Trillian offer? Trillian provides documentation to help teams get started. This written material can serve as self-paced reference for setup steps, feature explanations, and ongoing checks when users need to review product information. Answer based on 2 reviews Getting Started and Support ### What customer support options does Trillian offer? Trillian provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe support as fast and spot-on, with quick responses and clear resolutions. Some note setup across multiple platforms can be challenging, but customer service is generally helpful during those issues. Answer based on 2 reviews Group chat ### How good is Trillian for group chat at work? Trillian works well for workplace group chat by making it easy to create, name, and manage team conversations. Small business teams, admins, and remote staff like the quick messaging, chat history, and mobile access, though some users mention confusing group windows, limited editing, weak search in some cases, and occasional sync issues. Answer based on 28 reviews ## Features AI summary Based on 1,139 Unified Communications reviews Capterra data shows that buyers of unified communications software rank the following features as their top priorities: - **Mobile Access** (**66%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**66%**) - **Screen Sharing** (**69%**) Trillian supports all three features that reviewers rate most highly: **Mobile Access**, **Alerts/Notifications**, and **Screen Sharing**. Together, these capabilities allow teams to stay connected from anywhere, keep up with important updates in real time, and collaborate more clearly during conversations, helping businesses improve responsiveness, communication, and day-to-day coordination. Alerts/Notifications 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Chat/Messaging 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system File Sharing 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Real-Time Chat 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Activity Dashboard 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Multi-User Collaboration 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Two-way actions and communication between multiple users in real time Trillian 44 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Audio Calls: Ability to make voice calls within the system - Bed Management: The allocation and provision of beds - Chat/Messaging: Communicate using direct chat or messages within the system - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Photos: Store photos of employees - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - In-Patient Management: Care of patients who are admitted and stay in the hospital overnight - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Out-Patient Management: Care of patients who do not stay overnight - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Physician Management: Track and organize physician schedules and pertinent information - Policy Management: Create, manage, and track policies and procedures within an organization - Read Receipts: Ability to see if recipient has viewed/opened the message - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Records Management: Ability to record, store, update, and retrieve information - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video --- Get Advice We can help you find the software with the features you need. Features 4.4 (52) 4.4 Based on 52 reviews ## Pricing Value for money 4.8 (40) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/190684/Trillian/pricing/) Individual Free $0.00 It includes: - 1:1 Audio Calls - Chat With Friends Individually or in Groups - Free Ios and Android Mobile Clients - Free Windows - Images and Files - Mac and Linux Desktop Clients - Optionally Chat Right in the Web Browser - Send Fun Emojis and Share Screen Captures and Extend With Third-Party Services Like Olark and Jabber - Send Messages Individual Pro $3.33 Per User,Per Month It includes: - 1:1 Audio Calls - Access Chat History From Any Device - Chat With Friends Individually or in Groups - Free Ios and Android Mobile Clients - Free Windows - Images and Files - Mac and Linux Desktop Clients - Nag-Free Messaging Experience - Optionally Chat Right in the Web Browser - Send Fun Emojis and Share Screen Captures - Send Messages - Themes and Accent Colors and Extend With Third-Party Services Like Olark and Jabber Business $2.12 Per User,Per Month It includes: - 1:1 Audio Calls - Access Chat History From Any Device - Centralized User Administration - Chat With Friends Individually or in Groups - Control Over Employee Contact Lists and Extend With Third-Party Services Like Olark and Jabber - Free Ios and Android Mobile Clients - Free Windows - Images and Files - Mac and Linux Desktop Clients - Nag-Free Messaging Experience - Optionally Chat Right in the Web Browser - Send Fun Emojis and Share Screen Captures - Send Messages - Themes and Accent Colors Enterprise $4.24 Per Month It includes: - 1:1 Audio Calls - Access Chat History From Any Device - Centralized User Administration - Chat With Friends Individually or in Groups - Control Over Employee Contact Lists - Enables HIPAA Compliance and Extend With Third-Party Services Like Olark and Jabber - Free Ios and Android Mobile Clients - Free Windows - Images and Files - Mac and Linux Desktop Clients - Nag-Free Messaging Experience - Optionally Chat Right in the Web Browser - Send Fun Emojis and Share Screen Captures - Send Messages - Themes and Accent Colors Value for money 4.8 (40) 4.8 Based on 40 reviews ## Integrations [ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Altvia](https://www.capterra.com/p/128748/AIM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (39) 4.8 Based on 39 reviews ## User reviews Overall rating 4.7 Based on 52 reviews Filter by rating 5(41) 4(8) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Project manager Hospital & Health Care ### "Excellent Substitute for "Slack"" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 17, 2023 Our experience with Trillian has been outstanding. In contrast to the feature-heavy and costly Slack, Trillian precisely meets our essential in-office communication needs. They consistently update their client software, ensuring reliable performance, and their server boasts excellent uptime, resulting in minimal outages. It undoubtedly deserves a five-star rating. Pros I've been using Trillian since its days as a primarily IRC client and transitioned to it for business use via AIM. When AIM ceased its service, we sought a solution for efficient interoffice communication. Trillian offered exactly what we needed without unnecessary bloat, and it's incredibly cost-effective on a per-user basis. Cons There's little to criticize about Trillian. If I were to find fault, it would be the occasional use of "cutesy" audible sounds and animated emojis, which, while fun at times, can be distracting in a professional setting. However, this is a minor concern and not a significant drawback. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Samantha C. Service Advisor Maritime ### "Trillian love" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2022 Pros I loved having multiple accounts together Cons I havent used it in a while as i now used one messanger for everything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Mgr Investment Management ### "Not as user friendly as SLack" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 August 9, 2021 Pros We use the free version on Trillian and it works as expected for a internal comms program Cons not as feature-rich as glip, slack, stride or mattermost. the interface is different than those too, it it's been hard to switch to it. would be okay if I didn't know better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Michael W. President Publishing ### "Great Alternative To The Bloated "Slack"" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 28, 2021 Trillian has been great. The alternative we looked at, Slack, just has too many features, is too expensive, and does way more than what I need. Trillian is perfect for our basic inter-office needs. They keep the client software regularly updated which is nice, and their server has excellent uptime. We rarely if ever experience outages. It's absolutely a five star product. Pros I have used Trillian since its days as a primarily IRC client. Then moved over to business use via AIM. When AIM shut down, we needed a solution for quick interoffice communication. Trillian had exactly what we needed without too many bloated features, and best of all it is extremely affordable per-user. Cons There's very little to dislike about Trillian. If I had a criticism at all, it would be that at times it's a bit to "cutesy" with audible "ha ha" sounds and animated emojis. They're fun on occasion, but in general I find them distracting in a work environment. It's a reach to criticize them, though. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reasons for choosing Trillian Slack was far too expensive and had far too many extras which we didn't need. We simply needed to be able to pass files back and forth easily, and chat about things inside our office. Slack was just too much. Trillian was perfect. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Renan A. Analista de TI Information Technology and Services ### "Chat everyone" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 21, 2021 Experience valuable and fully meeting expectations for use in the company. Pros Lightweight software, easy to use, very practical chat for corporate or non-corporate use. Cons Software somewhat limited for denser communication cases. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Sr. Software Developer Computer Software ### "Trillian: Great Instant messaging tool for cross messaging platforms" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 23, 2021 Overall the experience with Trillian was positive and it helped with communication with team-members but mostly on the 1-on-1 level. Pros I liked Trillian mostly for the ability to interact with different messaging platforms such as IRC, AIM, google chat, and many others. Cons It was hard to find a way to do a group chat, especially when trying to communicate to broadcast messages for the entire team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LF Leslie F. Chief Nursing Officer Hospital & Health Care ### "Confusing until you learn it " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 18, 2020 It serves its purpose. It may have more functionality but it’s hard to find Pros We use this software daily throughout the entire company. It is a great IM option and once you learn it it’s pretty easy to use. Cons It’s hard to find people if you don’t know thier screen name. Difficult to change screen name, still cannot change it. Would like a tutorial Also wish it would remind you when you have a message you have not answered Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Anna H. Senior Onboarding Specialist Staffing and Recruiting ### "Helpful simple chat software" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 March 17, 2020 I think Trillian is a useful software that allows people to simply chat back and forth. It was not sophisticated but worked really well for our work purposes and I loved the notification you received when someone started sending you a chat. Pros I liked that Trillian notified you when someone had started to type you a message. The notification was helpful for me because I was able to start anticipating what people may need when I saw who began typing. The software was easy and simple to use. A simple chatting feature and it had cute emojis to send to people too! Cons I didn't like that it didn't have other functions like to send attachments or documents in the chat boxes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CG Charlotte G. Onboarding Lead Staffing and Recruiting ### "Not bad but there are better options" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 17, 2020 Always worked for us, no glitches - we switched products because we were looking for more functionality and versatility. Pros I liked the chat history staying which is helpful when team members show up at different times in the morning. They can review what has been going on an catch up. I would describe Trillian more as like your down and dirty - nitty gritty chat tool. It gets the job done with no real frills. If you need a lower cost solution this would definitely work. Cons We didn't have a search function to search for information in the chat history - you just had to scroll for days. This is where TEAMS is a better option (as well as the video chat, conferencing, file share and other options). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PR Philip R. Account Manager Internet ### "Trillian is a great way for a team to comminucate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2020 Improved communication within a team. Pros Trillian is a great solution for a team to communicate. Cons Integration with third party apps was not easy to figure out. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Streamline team, department, and company-wide communications. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/190684/Trillian/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.